https://feeds.blubrry.com/feeds/digitalhospitality.xml Digital Hospitality https://content.calibbq.media/ https://content.calibbq.media/ Digital Hospitality is an interview podcast series that explores the ways successful people have harnessed the power of the Internet and social media. The show is hosted by Cali BBQ Media Founder Shawn P. Walchef. episodic Shawn P. Walchef false podcast en-us Copyright 2026 Digital Hospitality Copyright 2026 Digital Hospitality Shawn P. Walchef shawn@calicomfortbbq.com https://content.calibbq.media/ https://assets.blubrry.com/coverart/orig/809667-1772493163.jpg Digital Hospitality Digital Hospitality is an interview podcast series that explores the ways successful people have harnessed the power of the Internet and social media. The show is hosted by Cali BBQ Media Founder Shawn P. Walchef. Blubrry Podcasting: https://www.blubrry.com/ false http://blogs.law.harvard.edu/tech/rss 51e17b59-719a-5acc-902f-7ae0fb78eaff Wed, 27 May 2026 15:14:37 -0400 Wed, 27 May 2026 15:14:37 -0400 How To Scale a Wellness Brand: Pure Green's Success Story 640 https://content.calibbq.media/ 152663164 9547182f-51fb-4b81-8595-8393ac47b9e4 Shawn P. Walchef Wed, 27 May 2026 15:14:37 -0400 Ross Franklin, founder and CEO of Pure Green Franchise, joins Shawn Walchef live from the Restaurant Leadership Conference in Phoenix to discuss how he scaled one of the fastest-growing wellness franchise brands in the country. Franklin shares the lessons learned from launching Pure Green in New York City, building a national wholesale operation, franchising with operators who have no restaurant background, and creating systems focused on simplicity, hospitality, and community engagement. 

  • Wellness Franchising Is Scaling Fast – Ross Franklin built Pure Green Franchise around smaller footprints, operational simplicity, and franchise partners passionate about health and wellness, helping the brand rapidly expand across the country.
  • Hospitality Drives Frequency – Franklin believes language and culture matter inside every store. Pure Green trains employees to treat customers like guests, creating an experience that keeps people coming back multiple times per week.
  • AI And Tech Are Reshaping Restaurant Operations – From first-party ordering to tools like Claude and Manus, Franklin explains how restaurant brands are using AI, automation, and smarter technology systems to improve efficiency while still protecting the human side of hospitality.

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]]> 0:15:21 false How To Scale a Wellness Brand: Pure Green's Success Story 640 Pitch The Tide – Noah Palansky: CEO & Co-Founder of TAIV https://podcast.show/digitalhospitality/digitalhospitality/152599244/pitch-the-tide-noah-palansky-ceo-co-founder-of-taiv/ 152599244 https://content.calibbq.media/?p=16061 Shawn P. Walchef Fri, 27 Feb 2026 15:31:43 -0500 Noah Palansky, CEO and co-founder of TAIV, presents a platform that transforms in-venue TVs into revenue-generating marketing channels for restaurants and bars. By using AI to detect commercial breaks in real time, TAIV seamlessly replaces broadcast ads with brand-safe content, in-house promotions, and paid advertising from approved partners. Operators gain control over what appears on their screens, unlock incremental ad revenue through a shared model, and drive measurable lifts in food, beverage, and event sales.Interview Takeaways:
  • Turn TVs into a Revenue-Generating Asset – TAIV converts in-venue TVs from passive screens into profit centers by replacing commercial breaks with paid ads and brand-approved content, allowing restaurants to earn shared advertising revenue with no upfront cost.
  • Gain Control Over the Guest Experience – Operators control what appears on their screens, eliminating competitor ads and unaligned messaging while promoting in-house specials, events, and brand storytelling to shape the in-venue experience.
  • Drive Sales and Influence Customer Behavior – By promoting high-margin items, seasonal offerings, and events at the moment guests are watching, the platform helps increase food and beverage sales, improve event turnout, and influence purchasing decisions in real time.
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Click here to learn more]]> 0:45:12 false Are You Struggling To Make Content? https://podcast.show/digitalhospitality/digitalhospitality/152536210/are-you-struggling-to-make-content/ 152536210 https://content.calibbq.media/?p=16053 Shawn P. Walchef Wed, 25 Feb 2026 14:09:30 -0500
  • Content Creates Visibility, and Visibility Drives Opportunity – If you are not creating content, you are invisible. Sharing your story online helps people discover your business, builds trust, and creates opportunities with customers, partners, investors, and talent.
  • Start Now With What You Have – You do not need a media team, perfect strategy, or expensive equipment to begin. Use your phone, record your message, and improve through repetition. Progress comes from action, not waiting.
  • Build in Public and Embrace Imperfection – The more you create, the more confident and effective you become. Sharing your journey openly builds trust, strengthens your message, and turns your expertise into influence. Consistency matters more than perfection.
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    Click here to learn more]]>     0:06:05 false     Rising Tides Live: What Story Are You Afraid to Tell? https://podcast.show/digitalhospitality/digitalhospitality/152512522/rising-tides-live-what-story-are-you-afraid-to-tell/ 152512522 https://content.calibbq.media/?p=16048 Shawn P. Walchef Tue, 24 Feb 2026 17:26:34 -0500 Rising Tides Live as Shawn Walchef and the community explored a powerful question: what story are you afraid to tell, and why does it matter? From failed ghost kitchens and leadership missteps to personal sacrifices, ethical dilemmas, and the messy middle of building something new, entrepreneurs and operators shared honest moments of fear, failure, and growth. A clear theme emerged: the stories we hesitate to share often create the strongest connections and the greatest lessons. When leaders focus on facts over pride, embrace failure as feedback, and show up with authenticity, fear becomes a catalyst for clarity, resilience, and meaningful progress in both business and life.Interview Takeaways:
    • Vulnerability Builds Connection – The hardest stories to share, including failure, doubt, and personal struggles, often create the strongest connection. Honest storytelling builds trust, strengthens community, and helps others learn from real experiences.
    • Failure Is Part of Growth – Setbacks are not the end. When leaders focus on facts, reflect on mistakes, and treat failure as feedback, they gain clarity and make better decisions moving forward.
    • Fear Signals Opportunity – Fear often points to where growth is needed most. Progress comes from taking action, staying aligned with your values, and continuing to show up even when the path feels uncertain.
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    Click here to learn more]]>     1:00:14 false     Embrace Your Cringe: How 1925 PubHouse Is Building in Public https://podcast.show/digitalhospitality/digitalhospitality/152481391/embrace-your-cringe-how-1925-pubhouse-is-building-in-public/ 152481391 https://content.calibbq.media/?p=16043 Shawn P. Walchef Mon, 23 Feb 2026 16:18:57 -0500 Ben Morgan, Tyler Morgan, and Mallory Morgan of 1925 PubHouse in Anderson, Indiana join Digital Hospitality to share how a family restaurant is evolving in public. From losing a job during COVID to embracing smartphone storytelling, they discuss blending old-school marketing with modern tech. This episode explores leadership on camera, leveraging Toast and integrated tools, and why embracing the cringe might be the most powerful growth strategy in 2026.Interview Takeaways:
    • Embrace the Cringe to Unlock Growth – Mallory Morgan didn’t wait for perfect lighting or polished campaigns. Putting real servers, real shifts, and real leadership on camera immediately increased engagement. When operators stop hiding behind food photos and start showing people, connection grows faster than reach.
    • Lead From the Front – If you want your team on camera, you go first. Ben Morgan and Tyler Morgan understood that visibility starts at the top. When leadership is willing to be seen, the staff follows. Culture is not what you say in meetings. It is what you model in public.
    • Old School + New School Wins – 1925 PubHouse still invests in mailers and sports radio. But pairing those community-rooted tactics with smartphone storytelling multiplies impact. The restaurants that grow today respect traditional marketing while building digital presence at the same time.
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    Click here to learn more]]>     0:32:36 false     Pitch The Tide: Scott Siegel – Co Founder and CEO of Curbit https://podcast.show/digitalhospitality/digitalhospitality/152388152/pitch-the-tide-scott-siegel-co-founder-and-ceo-of-curbit/ 152388152 https://content.calibbq.media/?p=16039 Shawn P. Walchef Thu, 19 Feb 2026 12:38:39 -0500 Scott Siegel, co-founder and CEO of Curbit, introduces a real-time order orchestration platform built to help restaurants manage digital order flow and reduce wait times. Curbit connects to kitchen and ordering systems to monitor production, adjust promise times, and communicate accurate pickup updates to guests. Instead of relying on static estimates or turning off orders during busy periods, brands gain live visibility into kitchen capacity. The focus of the pitch is clear: improve fulfillment accuracy, reduce operational chaos, and deliver a better guest experience at scale.Interview Takeaways:
    • Most digital order delays are a visibility problem — Restaurants often rely on static promise times without real-time insight into kitchen capacity, leading to long waits, cold food, and operational stress.
    • Real-time order orchestration improves accuracy and efficiency — Curbit connects kitchen and ordering systems to dynamically adjust timing, manage order flow, and help guests arrive when food is ready.
    • Better timing drives better business outcomes — More accurate fulfillment leads to higher guest satisfaction, improved repeat visits, stronger ratings, and increased digital revenue.
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    Click here to learn more]]>     1:05:37 false     Leadership Lessons https://podcast.show/digitalhospitality/digitalhospitality/152364613/leadership-lessons/ 152364613 https://content.calibbq.media/?p=16036 Shawn P. Walchef Wed, 18 Feb 2026 15:30:35 -0500 Shawn Walchef shares the four leadership lessons he learned the hard way after nearly losing his restaurant and building a media company from zero revenue to millions in sales. He explains why storytelling drives vision, how calm creates speed, why curiosity matters more than skill, and why asking for help is a true leadership strength. This episode explores practical insights on building teams, making decisions, and leading with clarity, resilience, and purpose in business.Interview Takeaways:
    • Storytelling drives leadership — Leaders must clearly communicate vision to align teams, build trust, and inspire action across customers, employees, and partners.
    • Calm creates speed — Staying composed under pressure leads to better decisions, clearer thinking, and stronger execution in fast-moving environments.
    • Curiosity and collaboration fuel growth — Hiring curious people and asking for help accelerates learning, strengthens teams, and unlocks new opportunities.
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    Click here to learn more]]>     0:05:34 false     Rising Tides Live: AI Writing (No More Slop) https://podcast.show/digitalhospitality/digitalhospitality/152331915/rising-tides-live-ai-writing-no-more-slop/ 152331915 https://content.calibbq.media/?p=16032 Shawn P. Walchef Tue, 17 Feb 2026 13:54:51 -0500 Eric Farrell filled in for Shawn Walchef and led a candid conversation on how to use AI without losing your humanity. Restaurant operators, creators, and business leaders shared how they leverage tools like ChatGPT to draft content, analyze contracts, develop recipes, and clarify ideas, while warning against the growing wave of robotic “AI slop.” A clear theme emerged: AI is a powerful assistant, not a replacement. The operators who win will be the ones who bring context, personality, and real-world experience to every prompt.Interview Takeaways:
    • AI Is a Tool, Not a Shortcut – The strongest voices in the room agreed: AI should enhance your thinking, not replace it. The first draft is never the final draft. Context, editing, and human judgment are what separate meaningful content from automated noise.
    • Context Creates Quality – The more information you feed AI, the better the output. Transcripts, brand voice, real experiences, and specific instructions transform generic responses into usable material. Garbage in, garbage out still applies.
    • Humanity Wins the Algorithm – With AI-generated content flooding every platform, authenticity becomes the differentiator. Operators who bring personality, perspective, and lived experience to their prompts will stand out while low-effort “AI slop” gets ignored.
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    Click here to learn more]]>     1:03:45 false     One Pound of Mozzarella, Hundreds of Orders, and the Power of the Internet https://podcast.show/digitalhospitality/digitalhospitality/152306475/one-pound-of-mozzarella-hundreds-of-orders-and-the-power-of-the-internet/ 152306475 https://content.calibbq.media/?p=16029 Shawn P. Walchef Mon, 16 Feb 2026 15:41:57 -0500 Julia Tinajero, co-owner of Basilico Italiano in Concord, North Carolina, joins Digital Hospitality to share how a one-pound mozzarella stick and a chicken Caesar wrap went viral and transformed her 85-seat restaurant. She explains how building menu items in public, embracing transparency, and responding to critics fueled real growth. This episode explores the power of short-form video, the realities of sudden demand, and why pressing record can change a restaurant’s trajectory.Interview Takeaways:
    • Build in Public Creates Momentum – Julia didn’t wait for the perfect menu launch. She tested, tweaked, and shared the chicken Caesar wrap and mega mozzarella in real time. Inviting the internet into the process turned customers into collaborators and momentum into measurable sales.
    • Viral Only Works If Operations Hold – A one-pound mozzarella can drive 300 orders, but only if the team can execute. Turning off online ordering, prioritizing the dining room, and communicating clearly protected the guest experience.
    • Transparency Builds Trust – Posting one-star reviews, explaining tough decisions, and sharing hard days strengthened community loyalty. Honesty travels further than perfection, and authenticity converts attention into long-term growth.
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    Click here to learn more]]>     0:36:38 false     The Decisions Leaders Delay That Cost The Most https://podcast.show/digitalhospitality/digitalhospitality/152239995/the-decisions-leaders-delay-that-cost-the-most/ 152239995 https://content.calibbq.media/?p=16024 Shawn P. Walchef Fri, 13 Feb 2026 12:02:10 -0500 Rising Tides Live as Christian Fischer filled in for Shawn Walchef, guiding the community through one of the toughest questions in business: how much to charge and what customers truly value. Restaurateurs, creators, and operators shared candid stories about confidence, value, and fear. A clear theme emerged: pricing is emotional, but better decisions come from listening, data, and strong relationships. When leaders test boldly and communicate value clearly, pricing becomes a tool for trust and growth.Interview Takeaways:
    • Pricing Reflects Value — Pricing decisions are emotional, but the strongest strategies come from understanding what customers truly value. Listening, data, and feedback help operators charge with confidence.
    • Test, Don’t Guess — Leaders who experiment with pricing, promotions, and offers gain clearer insights than those who rely on assumptions. Small tests lead to smarter decisions.
    • Clarity Builds Trust — When businesses communicate value clearly and price with intention, customers respond with loyalty, trust, and long-term growth.
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    Click here to learn more]]>     1:03:28 false     Pitch The Tide – Michael Diego: Founder of Relsih https://podcast.show/digitalhospitality/digitalhospitality/152215316/pitch-the-tide-michael-diego-founder-of-relsih/ 152215316 https://content.calibbq.media/?p=16021 Shawn P. Walchef Thu, 12 Feb 2026 14:04:16 -0500 Michael Diego, president and CEO of relish, introduces a fully managed creator marketing platform built to help multi-location brands turn local voices into measurable growth. Relish connects restaurants and retailers with verified local creators who visit stores, document their experience, and share authentic content with their communities. Instead of chasing one expensive influencer or juggling spreadsheets, brands deploy dozens of hyperlocal storytellers at once. The focus of the pitch is clear: make your brand the talk of the town, drive real foot traffic, and power creator-led commerce at scale.Interview Takeaways:
    • Creators Drive Real Discovery – Relish activates verified local creators who live near each store, turning authentic neighborhood voices into powerful drivers of foot traffic.
    • Hyperlocal Campaigns, Managed End to End – From sourcing and approvals to scheduling and reporting, relish handles the operational lift so brands can scale creator marketing without spreadsheets or guesswork.
    • Engineered Word of Mouth – Instead of relying on one big influencer, relish deploys groups of creators at once, generating concentrated buzz that helps brands become the talk of the town.
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    Click here to learn more]]>     0:47:16 false     How Big Brands Should Work With B2B Creators https://podcast.show/digitalhospitality/digitalhospitality/152190077/how-big-brands-should-work-with-b2b-creators/ 152190077 https://content.calibbq.media/?p=16017 Shawn P. Walchef Wed, 11 Feb 2026 16:58:54 -0500 Shawn Walchef breaks down how brands should approach partnerships with business creators in the B2B economy. He explains why working directly with operators beats agency-managed scripts, why follower count matters less than decision-maker density, and why measuring likes misses the real impact. The conversation reframes influencer marketing for serious brands, showing how long-term relationships, consistent storytelling, and trust inside the right rooms drive meaningful business results.Interview Takeaways:
    • Direct Beats Delegated – The strongest brand partnerships happen when companies work directly with business creators, not through restrictive agency scripts. Trusting operators to tell their own stories creates depth, authenticity, and long-term impact that controlled campaigns rarely achieve.
    • Influence Is About Density, Not Size – In B2B, follower count matters less than who is listening. Small but concentrated audiences of decision-makers can move budgets, partnerships, and strategy faster than large passive followings ever could.
    • Measure Relationships, Not Likes – Vanity metrics miss the real return. Consistent storytelling across platforms builds familiarity, credibility, and trust. In B2B, one meaningful connection can outweigh thousands of impressions.
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    Click here to learn more]]>     0:06:05 false     Rising Tides Live: Pricing! What To Charge? When To Charge? https://podcast.show/digitalhospitality/digitalhospitality/152165090/rising-tides-live-pricing-what-to-charge-when-to-charge/ 152165090 https://content.calibbq.media/?p=15999 Shawn P. Walchef Tue, 10 Feb 2026 21:59:23 -0500 Rising Tides Live as Shawn Walchef and the community wrestled with one of the hardest questions in business: how much to charge, when to change it, and what customers are actually responding to. From secret-menu mozzarella sticks and buffet coupons to 20/20 value promotions and paid discovery calls, restaurateurs, creators, operators, and service providers traded candid stories about confidence, value, and fear. A clear theme emerged: price is emotional, but decisions should be informed by listening, data, and relationships. When leaders ask better questions, test boldly, and communicate value clearly, pricing stops feeling reactive and starts becoming a strategic tool for trust, loyalty, and growth.Interview Takeaways:
    • Confidence matters more than discounting.When leaders are truly confident in their product and their offer, pricing conversations shift from fear to value. That confidence shows up in how you talk about your work, how you serve customers, and how you stand behind your price.
    • Better decisions start with real customer feedback.Guessing about pricing is risky. Asking customers directly, studying their behavior, and listening carefully gives you clearer insight into what they actually care about and how they experience value.
    • Value has to be clearly communicated.Great products can still be misunderstood. Sometimes the best move is not changing your price, but telling your story better so customers fully understand what they are paying for and why it is worth it.
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    Click here to learn more]]>     1:10:40 false     Why This Restaurant Owner Turned to YouTube to Tell His Story 614 https://podcast.show/digitalhospitality/digitalhospitality/152129251/why-this-restaurant-owner-turned-to-youtube-to-tell-his-story/ 152129251 https://content.calibbq.media/?p=16011 Shawn P. Walchef Mon, 09 Feb 2026 16:09:28 -0500 Shawn Walchef sits down with Chef Christophe Cevasco, owner of Beeside Balcony, to talk about building a restaurant with focus, presence, and ownership. Cevasco shares what he learned leaving corporate dining, buying his first restaurant just before COVID, and resisting the urge to scale too fast. The conversation explores storytelling through YouTube, using technology to support hospitality, and why showing up for guests still matters most.Interview Takeaways:

    • Ownership Creates Clarity – Cevasco’s shift away from corporate dining was not about freedom for its own sake. It was about control. Control of the food, the room, the culture, and the decisions. By starting with a restaurant he could actually operate, he built clarity into the business before chasing growth. 
    • Telling the Story Is Now Part of the Job – Beeside Balcony did not grow because of polished marketing. It grew because Cevasco stopped outsourcing his identity and started documenting the work himself. YouTube and social platforms became tools for showing the reality of running a restaurant, not selling a highlight reel. Authentic storytelling turned presence into visibility and trust.
    • Systems Support Hospitality – Technology plays a role in keeping the operation tight, but Cevasco is clear about its place. Tools help manage complexity so operators can stay present. Hospitality still happens face to face, through table touches, conversations, and consistency. When systems work quietly in the background, people can focus on people.
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    ]]>     0:30:45 false Why This Restaurant Owner Turned to YouTube to Tell His Story 614     Pitch The Tide – Will Stewart: Founder of rightwork 613 https://podcast.show/digitalhospitality/digitalhospitality/152030267/pitch-the-tide-will-stewart-founder-of-rightwork/ 152030267 https://content.calibbq.media/?p=16007 Shawn P. Walchef Thu, 05 Feb 2026 14:11:45 -0500 In this Pitch The Tide session, Will Stewart, founder of rightwork, pitches a labor scheduling platform built to help restaurant managers make better decisions before the week begins. Rightwork forecasts demand, turns it into clear labor targets, and guides managers toward schedules that balance service, staffing, and profitability. Instead of static spreadsheets or guesswork, the platform gives teams real-time feedback on overstaffing, understaffing, and budget alignment. The focus of the pitch is simple: less time fixing schedules and more time running the business.Interview Takeaways:

    • Scheduling Is a Decision Problem, Not a Communication Tool – Most platforms stop at posting shifts. rightwork focuses on helping managers make better labor decisions upfront by tying schedules to demand, budgets, and real constraints.
    • Confidence Before the Week Starts Changes Everything – By grading schedules against forecasted demand and labor targets, managers know whether they are overstaffed or understaffed before service begins, not after the P&L review.
    • Better Systems Give Managers Time Back on the Floor – When forecasting, budgeting, and schedule adjustments happen in one place, managers spend less time fixing spreadsheets and more time leading teams and serving guests.
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    ]]>     0:56:45 false Pitch The Tide – Will Stewart: Founder of rightwork 613     How You Can Boost Your Business Revenue with Public Speaking! 612 https://podcast.show/digitalhospitality/digitalhospitality/152002639/how-you-can-boost-your-business-revenue-with-public-speaking/ 152002639 https://content.calibbq.media/?p=16003 Shawn P. Walchef Wed, 04 Feb 2026 14:54:40 -0500 Public speaking does not generate revenue by selling from the stage. It generates revenue by building belief. Shawn Walchef breaks down why pitching kills trust, why stories outperform sales decks, and how serving an audience creates leverage long after the room clears. From stage theory to the courage required to start small and stay consistent, this piece reframes public speaking as a long game built on connection, repetition, and earning trust over time.Interview Takeaways:

    • Service Creates Revenue – Public speaking works when the goal is connection, not conversion. Stories and lessons build trust. Trust turns into opportunity long after the stage is gone.
    • The Stage Is a Multiplier – A room is only the starting point. Recording and distributing talks turns moments into assets and expands impact far beyond the audience in front of you.
    • Courage Compounds Over Time – Confidence is not a prerequisite. Reps are. Small stages, imperfect starts, and consistency reward the people willing to stay visible long enough to earn trust.
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    ]]>     0:04:37 false How You Can Boost Your Business Revenue with Public Speaking! 612     Rightwork + Toast: Smarter Labor Scheduling for Restaurants 611 https://podcast.show/digitalhospitality/digitalhospitality/151942882/rightwork-toast-smarter-labor-scheduling-for-restaurants/ 151942882 https://content.calibbq.media/?p=15995 Shawn P. Walchef Mon, 02 Feb 2026 17:24:32 -0500 Patrick Cattoor , Vice President of Operations at My Burger, joins Shawn Walchef on Digital Hospitality to discuss how the Twin Cities burger brand has scaled to 11 locations without losing its focus on people and service. Cattoor shares how his background in public accounting shaped his approach to operations, labor, and leadership, and why hospitality in a quick service environment requires intentional systems. He explains how partnering with rightwork brought clarity to scheduling, reduced manager stress, and helped My Burger grow with confidence instead of chaos.Interview Takeaways:

    • Systems That Protect Hospitality – Patrick Cattoor believes growth only works when systems reduce pressure on people. As My Burger scaled to 11 locations, he focused on tools that give managers time and clarity, allowing hospitality to show up naturally on the floor instead of getting buried under admin work.
    • Labor Clarity Builds Confident Managers – Scheduling is one of the most sensitive jobs in a restaurant. rightwork simplifies forecasting and labor decisions by putting real time data and guidance directly into the scheduler. Managers save time, trust their decisions, and spend less energy reacting to labor stress.
    • Technology That Stays Out of the Way – Patrick evaluates every tool through one lens: does it remove friction. By consolidating platforms and integrating cleanly with existing systems, rightwork fades into daily operations, helping teams stay focused on service, culture, and guests.
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    ]]>     0:26:31 false Rightwork + Toast: Smarter Labor Scheduling for Restaurants 611     Pitch The Tide – Kim Modeste: Founder and CEO, S’more AI 610 https://podcast.show/digitalhospitality/digitalhospitality/151847593/pitch-the-tide-kim-modeste-founder-and-ceo-smore-ai/ 151847593 https://content.calibbq.media/?p=15991 Shawn P. Walchef Thu, 29 Jan 2026 16:24:03 -0500 In this Pitch The Tide session, Kim Modeste, founder and CEO of S’more AI, shares what she learned from years of watching how restaurants actually try to drive sales. She explains the simple truth about contests: they work, but only for as long as people stay excited about them. Kim walks through why most contests fizzle out once the spreadsheets come out, and how S’more AI keeps the energy going by making incentives easy, automatic, and part of the flow of service. The result is a system that helps operators motivate their teams, see real results on the P&L, and turn the people on the floor into one of their most powerful growth tools, without adding more work to anyone’s plate.Interview Takeaways:

    • Turns Contests Into a Real Growth Tool – S’more AI takes something restaurants already do and makes it work at scale. By automating tracking, keeping score in real time, and handling rewards instantly, contests stop being a short-term boost and start becoming a reliable way to drive sales.
    • Removes Friction From Motivation – No apps to download. No spreadsheets to manage. No managers chasing updates. By running everything through simple text messages and real-time data, S’more AI keeps teams focused on guests while motivation runs quietly in the background.
    • Proves ROI Instead of Promising It – Instead of hoping contests work, S’more AI shows operators what changed. With clear sales lift and ROI right in the dashboard, restaurants can see exactly what their team-driven incentives are delivering to the business.
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    ]]>     0:57:52 false Pitch The Tide – Kim Modeste: Founder and CEO, S’more AI 610     The Personal Tech Stack That Built a Media Company 609 https://podcast.show/digitalhospitality/digitalhospitality/151821657/the-personal-tech-stack-that-built-a-media-company/ 151821657 https://content.calibbq.media/?p=15961 Shawn P. Walchef Wed, 28 Jan 2026 17:34:20 -0500 Shawn Walchef f did not build a media company by buying better cameras. He built it by learning how to use the tools already in his hands. For him, the smartphone became a studio, the camera became a business engine, and publishing became a daily habit instead of a marketing tactic. Over time, documenting replaced waiting, and consistency replaced perfection. Now, artificial intelligence has become the next force multiplier, removing bottlenecks and accelerating everything from analysis to content. The lesson is simple: technology is not the strategy, but in the right hands, it becomes the leverage that compounds growth.Interview Takeaways:

    • Your Phone Is a Leverage Machine, Not a Distraction – The most powerful tool in your business is already in your pocket. Smartphone storytelling removes the need for perfect gear, teams, or timing. When creation is always available, consistency becomes possible, and consistency compounds into real business momentum.
    • The Camera and Publishing Beat Any Platform Strategy – The camera creates proof. Publishing creates leverage. Platforms are not the strategy, they are the distribution infrastructure. The habit of documenting, sharing, and showing up daily builds trust, relationships, and long-term opportunities far more reliably than chasing viral moments.
    • AI Turns Time Into Your Most Scalable Asset – AI is not a future tool, it is a present-day force multiplier. Used correctly, it removes bottlenecks, accelerates thinking, and expands what a small team or single operator can do.

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    ]]>     0:08:37 false The Personal Tech Stack That Built a Media Company 609     Rising Tides Live: How To Build Credibility Before You Have Proof 608 https://podcast.show/digitalhospitality/digitalhospitality/151821367/rising-tides-live-how-to-build-credibility-before-you-have-proof/ 151821367 https://content.calibbq.media/?p=15986 Shawn P. Walchef Wed, 28 Jan 2026 17:10:53 -0500 Belief took center stage on Rising Tides Live as Shawn Walchef and the community explored what it really takes to build credibility before you have results to point to. From running small experiments and finding champions to showing up consistently and being willing to look foolish in public, founders, operators, creators, and leaders shared real stories about earning trust before earning proof. A clear theme emerged: credibility is built through action, relationships, and keeping promises long before recognition arrives. When people focus on showing up, serving others, and doing the work out loud, momentum follows and belief slowly turns into something others are willing to bet on.Interview Takeaways:

    • Credibility Comes Before Proof – Trust is built through actions, not results. Showing up, doing the work, and keeping promises creates belief long before you have metrics, case studies, or big wins to point to.
    • Small Experiments Create Momentum – Progress starts by testing ideas in public. Running small experiments, doing spec work, and trying things before you feel ready turns uncertainty into learning and learning into traction.
    • Relationships Build Belief – Champions matter. When people believe in you and talk about you when you are not in the room, credibility compounds faster than any single piece of content or pitch deck.
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    ]]>     1:04:54 false Rising Tides Live: How To Build Credibility Before You Have Proof 608     Building Glaze Teriyaki’s Financial Backbone With KitchenSync https://podcast.show/digitalhospitality/digitalhospitality/151759669/building-glaze-teriyakis-financial-backbone-with-kitchensync/ 151759669 https://content.calibbq.media/?p=15974 Shawn P. Walchef Mon, 26 Jan 2026 15:38:20 -0500 Paul Krug, founder of Glaze Teriyaki, joins Shawn Walchef on Digital Hospitality to share how a Seattle staple became a New York fast-casual mainstay. Krug reflects on scaling thoughtfully, learning hard lessons about expansion, and building systems that support people instead of adding pressure. He explains how partnering with KitchenSync gave Glaze financial clarity, empowered managers, and helped the brand grow calmly and sustainably without losing its soul.Interview Takeaways:
    • Growth Follows Clarity – Scaling too fast can stretch even strong operators. Glaze learned that density and focus matter more than planting flags. Building a solid home base first creates steadier growth and better long-term decisions.
    • KitchenSync Creates Confidence – Reliable financial systems remove guesswork. By partnering with KitchenSync, Glaze gained consistent visibility across locations, giving operators and managers the confidence to make decisions without stress or surprises.
    • Simple Systems Protect Hospitality – Technology works best when it stays out of the way. By keeping tools focused and reliable, Glaze removes friction so teams can concentrate on consistency, service, and the guest experience.
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    Click here to learn more]]>     0:21:54 false     Pitch The Tide – Matt Haselhoff: Founder, CEO of One Goal Consulting https://podcast.show/digitalhospitality/digitalhospitality/151670086/pitch-the-tide-matt-haselhoff-founder-ceo-of-one-goal-consulting/ 151670086 https://content.calibbq.media/?p=15971 Shawn P. Walchef Thu, 22 Jan 2026 14:50:03 -0500 Matt Haselhoff, founder of One Goal Consulting, breaks down why the restaurant technology ecosystem has become noisy, fragmented, and increasingly hard for operators to navigate. Drawing on decades of experience across restaurant tech and integrations, Matt explains how sales pressure, vendor sprawl, and broken trust have created a confusing buying environment for brands. He introduces One Goal Consulting’s modern “manufacturer’s rep” model, which curates best-in-class, non-competing technology partners and connects operators to the right solutions based on real needs, not sales quotas.Interview Takeaways:
    • Clarity Beats More Tech – The problem is not a lack of tools. It is too many of them. Operators do not win by adding more software. They win by simplifying, rationalizing, and choosing technology that actually gets used and drives real outcomes.
    • Trust Is the Real Platform – In a market flooded with cold emails, demos, and overpromises, progress only happens through trusted relationships. A curated, vendor-agnostic advisor model cuts through the noise and helps operators make decisions based on needs, not sales pressure.
    • Objective Decisions Replace Gut Feel – The future of restaurant tech buying is not opinions and hype. It is usage data, ROI, and proof. When brands can see what is actually being used and what is not, tech stacks get leaner, cheaper, and far more effective.
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    Click here to learn more]]>     1:02:04 false     How S2 Grills Built a Chicago Empire with a “Championship Village” https://podcast.show/digitalhospitality/digitalhospitality/151644518/how-s2-grills-built-a-chicago-empire-with-a-championship-village/ 151644518 https://content.calibbq.media/?p=15968 Shawn P. Walchef Wed, 21 Jan 2026 16:05:27 -0500
  • Automate the Compliance, Not the Culture – You can’t automate a million lamb chops, but you can automate the tax code. By integrating Davo with Toast, S2 Grills shifted their sales tax to a “set it and forget it” model. This ensures 100% compliance and protects their cash flow daily.
  • Build Your “Championship Village” – S2 Grills attributes their scale to treating their team like family. By bringing on partners with specific corporate, financial, and event planning expertise, they created a specialized unit that allows the founders to focus on the brand’s vision.
  • Don’t Reinvent the Wheel – The fastest way to grow is to learn from those who came before you. The S2 founders prioritize networking and attending major industry conferences to find mentors and technology solutions that prevent them from repeating common industry mistakes.
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    Click here to learn more]]>     0:09:22 false     Rising Tides Live: How To Create Memorable Moments https://podcast.show/digitalhospitality/digitalhospitality/151616696/rising-tides-live-how-to-create-memorable-moments/ 151616696 https://content.calibbq.media/?p=15963 Shawn P. Walchef Tue, 20 Jan 2026 17:28:30 -0500 Rising Tides Live as the community gathered to reflect on the lessons of 2025 and set intentions for the year ahead. With Mike Bisceglia and Elizabeth Doss filling in for Shawn Walchef, operators, creators, technologists, and founders shared stories about growth, resilience, and the power of simply showing up during busy and uncertain seasons. From building new ventures and giving back to local communities to embracing content, connection, and consistency, a clear theme emerged: progress is created through participation. When people share real experiences, support one another, and commit to steady action, a rising tide truly lifts all ships.Interview Takeaways:
    • Moments Are Built With Intention: Memorable experiences do not happen by accident. They come from preparation, strong operations, and giving teams the freedom to act when opportunities appear.
    • Access Creates Stories Worth Sharing: Behind-the-scenes experiences and real process are more compelling than polished marketing. When people are invited into the story, connection and sharing happen naturally.
    • Consistency Turns Moments Into Reputation: One great experience is not enough. Brands are built by delivering meaningful moments again and again through habits, systems, and culture.
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    Click here to learn more]]>     1:00:23 false     The Day Sam The Cooking Guy Changed My Business https://podcast.show/digitalhospitality/digitalhospitality/151586101/the-day-sam-the-cooking-guy-changed-my-business/ 151586101 https://content.calibbq.media/?p=15958 Shawn P. Walchef Mon, 19 Jan 2026 20:33:25 -0500 Shawn Walchef’s relationship with Sam The Cooking Guy reveals how mentorship, authenticity, and proximity shape modern influence. Built through real conversations and shared experiences, their connection highlights why being yourself scales further than performing, why relationships matter more than platforms, and why today’s most durable restaurant brands and media companies grow from trust, consistency, and showing up long before the spotlight arrives.

    Interview Takeaways:
    • Authenticity Scales When It’s Lived – Shawn Walchef’s growth as an operator and media founder was shaped by the decision to be the same person on and off camera. Learning from mentors like Sam The Cooking Guy reinforced that trust is built through consistency, not performance, and that authenticity is what makes influence sustainable.
    • Relationships Create Long-Term Leverage – Walchef’s partnership with Sam The Cooking Guy began long before subscriber counts or brand deals mattered. By investing in real conversations and collaboration early, Walchef built relationships that continued to open doors as both businesses and platforms grew.
    • Mentorship Accelerates Better Decisions – Honest feedback and shared experience helped Walchef see blind spots around branding, storytelling, and clarity. Guidance from Sam The Cooking Guy proved that the right mentor does more than offer advice, they help operators make bolder, smarter decisions that compound over time.
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    Click here to learn more]]>     0:06:47 false     Pitch The Tide – Runbin Dong: Founder, CEO of Scale Social https://podcast.show/digitalhospitality/digitalhospitality/151493784/pitch-the-tide-runbin-dong-founder-ceo-of-scale-social/ 151493784 https://content.calibbq.media/?p=15954 Shawn P. Walchef Thu, 15 Jan 2026 15:39:09 -0500 Runbin Dong, CEO and founder of Scale Social, shares how his family’s restaurant roots led him to rethink modern restaurant marketing. Drawing from firsthand operator experience, Runbin explains why authentic customer content consistently outperforms polished ads and influencer campaigns. He introduces Scale Social’s QR-driven platform, which turns everyday guests into brand advocates by capturing real moments in-store, rewarding participation instantly, and amplifying the best content across paid and organic channels. At its core, the platform helps brands close the authenticity gap, drive measurable traffic, and scale genuine customer storytelling without adding operational complexity.Interview Takeaways:
    • Authenticity Outperforms Ads – Customers trust real people more than polished campaigns or paid influencers. User-generated content created in the moment consistently drives higher engagement, stronger recall, and better performance than traditional marketing.
    • Turn Guests Into Growth Engines – Scale happens when everyday customers become active participants in telling a brand’s story. By lowering friction and rewarding participation instantly, operators can transform casual diners into repeat advocates without asking them to be creators.
    • Brand Safety Meets Local Voice – National brands need consistency, but growth depends on local relevance. Platforms like Scale Social bridge that gap by capturing authentic, location-specific content while maintaining control, quality, and measurable ROI at scale.
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    Click here to learn more]]>     0:59:57 false     5 Powerful Secrets From Interviewing Top Hospitality CEOS https://podcast.show/digitalhospitality/digitalhospitality/151466788/5-powerful-secrets-from-interviewing-top-hospitality-ceos/ 151466788 https://content.calibbq.media/?p=15950 Shawn P. Walchef Wed, 14 Jan 2026 15:56:01 -0500
  • Consistency Beats Breakthroughs – The most meaningful opportunities in Walchef’s career came from years of showing up, not single moments of success. Relationships, trust, and credibility are built through steady effort and long-term commitment. Progress compounds when you stay in the game long after most people quit.
  • Think Bigger. Be Visible Sooner. – Nearly every big conversation started as an unrealistic idea and an uncomfortable ask. Growth favors people who act before they feel ready and share the journey in public. Visibility creates leverage long before titles or scale arrive.
  • Build Your Own Media – Modern leaders cannot outsource their story. The most influential founders today are building both companies and channels. Content is no longer marketing. It is infrastructure that compounds influence, learning, and opportunity over time.
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    Click here to learn more]]>     0:09:20 false     Rising Tides Live: 2026 Goals https://podcast.show/digitalhospitality/digitalhospitality/151438977/rising-tides-live-2026-goals/ 151438977 https://content.calibbq.media/?p=15946 Shawn P. Walchef Tue, 13 Jan 2026 16:45:36 -0500 Rising Tides Live as the community gathered to reflect on the lessons of 2025 and set intentions for the year ahead. With Mike Bisceglia and Elizabeth Doss filling in for Shawn Walchef, operators, creators, technologists, and founders shared stories about growth, resilience, and the power of simply showing up during busy and uncertain seasons. From building new ventures and giving back to local communities to embracing content, connection, and consistency, a clear theme emerged: progress is created through participation. When people share real experiences, support one another, and commit to steady action, a rising tide truly lifts all ships.Interview Takeaways:
    • Progress Comes From Participation – Momentum is not created by waiting for perfect conditions. Operators, creators, and leaders move forward by showing up, contributing to conversations, and engaging with their communities consistently. Growth follows action, not intention.
    • Consistency Beats Big Swings – The focus for 2026 is steady execution. Small, repeatable actions compound over time and build resilience during uncertain seasons. Sustainable progress comes from routines, not one-time bursts of effort.
    • Community Creates Leverage – Sharing lessons openly, supporting peers, and building in public strengthens everyone involved. When people invest in each other’s growth, opportunities expand organically and individual wins turn into collective momentum.
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    Click here to learn more]]>     0:41:53 false     Fix Your Schedules, Fix Your Service! Will Stewart Explains the New Rules of Restaurant Labor https://podcast.show/digitalhospitality/digitalhospitality/151406783/fix-your-schedules-fix-your-service-will-stewart-explains-the-new-rules-of-restaurant-labor/ 151406783 https://content.calibbq.media/?p=15941 Shawn P. Walchef Mon, 12 Jan 2026 15:40:00 -0500 Will Stewart, founder and CEO of rightwork, draws on his experience inside Starbucks to show how labor targets, human behavior, and unpredictable demand collide at the store level. He breaks down why traditional scheduling fails in real-world conditions and how forecasting, labor modeling, and AI-supported tools can help managers build schedules that reflect actual demand while keeping decision-making in human hands.Interview Takeaways:
    • Operational Experience Driving Calmer Teams – rightwork was shaped by Will Stewart’s years inside Starbucks, where small labor decisions carried massive consequences at scale. Seeing how schedules, targets, and human behavior collided in real stores formed his belief that hospitality depends on calm operations. 
    • Technology That Supports Human Judgment – Rather than replacing managers with automation, rightwork was built to support how people actually work. Forecasting and labor modeling handle complexity, while AI-assisted scheduling acts as a co-pilot managers can guide and override. The result is better schedules without sacrificing local knowledge or control.
    • Trust Built Through Better Systems – Labor breaks down when expectations and reality drift apart. rightwork creates shared visibility between leadership and store teams by grounding labor targets in data and operational context. When systems are clear, managers stop guessing, teams operate with consistency, and hospitality improves naturally.
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    Click here to learn more]]>     0:48:32 false     3 Mistakes My Media Company Wont Make Again https://podcast.show/digitalhospitality/digitalhospitality/151290950/3-mistakes-my-media-company-wont-make-again/ 151290950 https://content.calibbq.media/?p=15937 Shawn P. Walchef Wed, 07 Jan 2026 15:25:12 -0500 Shawn Walchef shares the hard lessons learned while scaling a modern media company from passion project to profitable business. After years of creating content without revenue, growth came through hiring sooner, reevaluating technology constantly, and expanding beyond a single show. The story reframes media as an operating business, not a hobby, showing how people, systems, and multiple products create leverage. The result is a practical blueprint for creators ready to turn consistency into momentum.Interview Takeaways:
    • Hire Before You’re Ready – Waiting to build a team slows everything. The moment experienced people are brought in, output accelerates, quality improves, and founders regain focus. Hiring is not a cost. It is the lever that turns effort into scale.
    • Your Tech Stack Is a Growth Decision – Tools are not neutral. Outdated systems, long contracts, and delayed adoption quietly cap distribution and revenue. Modern media demands constant reevaluation across audio, video, and written content to stay flexible as platforms and behavior change.
    • More Products Create More Revenue – A single show limits sales conversations. Launching a second product forces clarity, expands inventory, and stretches the team in productive ways. Like a strong menu, multiple offerings turn attention into sustainable income.
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    Click here to learn more]]>     0:06:35 false     The Thinking That Turns Busy Restaurants Into Profitable Ones https://podcast.show/digitalhospitality/digitalhospitality/151240320/the-thinking-that-turns-busy-restaurants-into-profitable-ones/ 151240320 https://content.calibbq.media/?p=15934 Shawn P. Walchef Mon, 05 Jan 2026 16:31:42 -0500 Shawn Walchef sits down with Roger Beaudoin, founder of Restaurant Rockstars, to explore where real profit is hiding inside restaurant operations. Drawing on decades as an operator, Roger shares why menu engineering is often the biggest financial lever owners ignore, and how tightening profit spreads can unlock meaningful gains without raising prices. The conversation moves through leadership versus management, empowering teams to think like owners, and building loyalty through recurring revenue ideas that actually work. Interview Takeaways:
    • Menu Engineering Unlocks Hidden Profit – Many restaurants lose money because menus are built around habit, not contribution. When profit spreads within each category are tightened, operators can dramatically improve margins without raising prices or changing the guest experience.
    • Empowerment Builds Better Hospitality – Teams perform best when they are trusted with responsibility and incentives. Empowered employees think like owners, sell with intention, and create stronger guest experiences that drive loyalty and revenue.
    • Systems Create Operator Freedom – Clear systems around training, salesmanship, and profitability reduce burnout and dependence on the owner. When the business runs with structure and accountability, operators gain leverage, time, and a more sustainable path forward.
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    Click here to learn more]]>     0:43:17 false     Why I Built A Media Production Team (Before I Could Afford It) https://podcast.show/digitalhospitality/digitalhospitality/151160732/why-i-built-a-media-production-team-before-i-could-afford-it/ 151160732 https://content.calibbq.media/?p=15930 Shawn P. Walchef Thu, 01 Jan 2026 08:48:19 -0500 Shawn Walchef shares why investing in an on-ground media team was the turning point in transforming his content into a profitable media business. After years of producing with no revenue, Walchef explains how in-person production elevated credibility, strengthened guest relationships, and unlocked sponsorship opportunities that virtual content could not. From early financial risk to scaling seven figures in brand deals, this episode breaks down why presence matters, how to reverse engineer production costs, and why momentum attracts money. It is a practical look at how creators evolve into media companies by committing before it feels comfortable.Interview Takeaways:
    • Invest Before It Feels Safe – Building a real media business requires committing to people and production before the revenue shows up. Waiting for perfect conditions delays momentum. Treating media like a business, not a hobby, is what unlocks scale.
    • In-Person Production Builds Trust – An on-ground media team allows creators to stay fully present with guests while delivering a level of quality that signals seriousness. That professionalism changes how guests, brands, and partners perceive the platform.
    • Money Follows Momentum – Instead of asking if you can afford production, reverse engineer the cost and sell into it. Sponsorships, brand deals, and client work turn production from an expense into leverage that compounds over time.
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    Click here to learn more]]>     0:06:06 false     Fixing the Most Awkward Moment in Dining https://podcast.show/digitalhospitality/digitalhospitality/151094753/fixing-the-most-awkward-moment-in-dining/ 151094753 https://content.calibbq.media/?p=15924 Shawn P. Walchef Mon, 29 Dec 2025 15:35:27 -0500 Christine de Wendel, Co-Founder & CEO US of sunday, to explore why payment is one of the most overlooked moments in hospitality. Christine shares how the frustration of settling a check inspired sunday’s creation during COVID and how a simple QR-based payment experience evolved into a powerful tool for guest engagement and insight. The conversation touches on table turns, tipping, Google reviews, point of sale integrations, and the differences between European and US dining culture. At its core, the discussion is about removing friction, designing technology that fades into the background, and using digital tools to make restaurants feel more human.Interview Takeaways:
    • Lived Experience Shaping Better Hospitality – Christine de Wendel’s perspective on hospitality comes from working alongside restaurant operators during moments of peak pressure, especially during COVID. Seeing how a simple act like paying the check could disrupt an otherwise great meal shaped her belief that technology should protect the guest experience, not interrupt it. sunday was built around the idea that hospitality moments matter most at the edges of a meal, not just during service.
    • Payment as a Guest Experience, Not a Transaction – sunday reframes payment from an operational afterthought into a core part of hospitality. By allowing guests to pay quickly, securely, and on their own terms, the platform removes waiting, awkward interruptions, and friction at the table. That simplicity improves table turns, increases tips, and creates a smoother flow for both guests and staff without changing how restaurants deliver service.
    • Data That Strengthens Human Connection – By owning the payment moment, sunday gives restaurants insight they rarely had before, especially in full service environments without reservations. Guest data, Google reviews, and engagement signals are captured at the moment satisfaction is highest. Instead of replacing human connection, that data helps operators recognize regulars, improve performance, and design experiences that keep guests coming back.
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    Click here to learn more]]>     0:45:02 false     Pitch The Tide – Nick Bryant: Powerhouse Dynamics https://podcast.show/digitalhospitality/digitalhospitality/151038147/pitch-the-tide-nick-bryant-powerhouse-dynamics/ 151038147 https://content.calibbq.media/?p=15919 Shawn P. Walchef Fri, 26 Dec 2025 07:45:46 -0500 Nick Bryant, VP of Sales at Powerhouse Dynamics, shares how more than two decades in hospitality shaped his belief that the back of house is the next frontier of restaurant innovation. Drawing from experience on both the operator and enterprise sides, Nick explains why visibility, uptime, and consistency matter more than ever for multi-unit brands. He introduces Open Kitchen, Powerhouse’s connected operations platform, and breaks down how real-time equipment data turns reactive firefighting into proactive control. At its core, the platform helps operators protect revenue, reduce risk, and run smarter kitchens at scale.Interview Takeaways:
    • Visibility Changes Everything – Most operators are forced to manage kitchens reactively because they lack real-time insight into equipment, temperature, and energy performance. Connected operations give teams the visibility needed to spot issues early and prevent costly failures.
    • The Back of House Is the Next Frontier – Front-of-house technology has matured, but the biggest gains now come from the kitchen. Connecting equipment and systems helps brands improve consistency, uptime, and food safety across every location.
    • Proactive Control Beats Firefighting – When kitchens shift from alerts after failure to signals before problems happen, operators protect revenue and reduce stress. Platforms like Open Kitchen turn data into action, helping teams run smarter at scale.
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    Click here to learn more]]>     1:02:38 false     Why You Should Go To Conferences https://podcast.show/digitalhospitality/digitalhospitality/151016357/why-you-should-go-to-conferences/ 151016357 https://content.calibbq.media/?p=15915 Shawn P. Walchef Thu, 25 Dec 2025 08:29:56 -0500 Shawn Walchef explains why leaving your business to attend trade shows and conferences is one of the most overlooked growth strategies in hospitality. Drawing from seventeen years of experience, he shares how showing up in person leads to stronger relationships, better content, faster learning, and real business opportunities. From B2B networking and proximity to industry leaders to securing six-figure brand deals simply by being in the room, Walchef reframes conferences as leverage rather than expenses. Growth accelerates when operators step away from daily operations, invest in learning, and put themselves in environments where decisions, partnerships, and momentum are already happening.Interview Takeaways:
    • Get Out of the Building – Real growth happens when operators leave day-to-day operations and put themselves in rooms with other builders. Trade shows and conferences create space for curiosity, learning, and relationships that simply do not form from behind a desk.
    • Proximity Accelerates Everything – Being physically present with industry leaders, creators, and brands unlocks better conversations, stronger content, and unexpected opportunities. When the right people are nearby, collaboration and storytelling become easier and more authentic.
    • Showing Up Creates Leverage – The biggest deals often come from visibility, not pitching. Speaking, participating, and engaging in person puts operators in front of decision-makers, turning presence into partnerships and long-term growth.
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    Click here to learn more]]>     0:07:10 false     Rising Tides Live: Holiday Hospitality https://podcast.show/digitalhospitality/digitalhospitality/150968608/rising-tides-live-holiday-hospitality/ 150968608 https://content.calibbq.media/?p=15910 Shawn P. Walchef Tue, 23 Dec 2025 16:26:15 -0500 Rising Tides Live, hosted by Shawn Walchef, the community reflected on the wins, lessons, and momentum that defined 2025 while looking ahead to what comes next. Operators, creators, technologists, and founders shared stories about growth, resilience, and the power of simply showing up, especially during busy and uncertain seasons. From building new ventures and giving back to local communities to embracing content, connection, and consistency, a clear theme emerged: progress is created through participation. When people share real experiences, support one another, and commit to steady action, a rising tide truly lifts all ships.Interview Takeaways:
    • Hospitality Is Built on Small, Intentional Actions – Across every story, the most meaningful moments were not grand gestures but thoughtful ones. Extra tips, handwritten notes, surprise gifts, shared meals, or simply making space for someone who might otherwise be alone. Real hospitality shows up in the details, especially when no one is expecting it.
    • Community Grows When People Show Up for Each Other – This episode reinforced that progress does not come from watching or waiting. It comes from participation. By sharing stories, opening doors, inviting others in, and supporting peers, the community continues to grow stronger. Showing up consistently creates momentum for everyone involved.
    • The Holidays Highlight What Matters Year Round – While the conversation centered on holiday hospitality, the lessons extend far beyond the season. Caring for teams, recognizing effort, and prioritizing human connection are not seasonal strategies. They are foundational practices that sustain culture, leadership, and long-term success.
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    Click here to learn more]]>     0:56:10 false     The Future of Allergy-Safe Dining: Anthony Wood on Technology, Trust, and Restaurants https://podcast.show/digitalhospitality/digitalhospitality/150941623/the-future-of-allergy-safe-dining-anthony-wood-on-technology-trust-and-restaurants/ 150941623 https://content.calibbq.media/?p=15903 Shawn P. Walchef Mon, 22 Dec 2025 16:23:34 -0500 Anthony Wood, founder and CEO of Alervio, to explore how personal health challenges inspired a new approach to allergen transparency in restaurants. Wood shares how sudden food allergies reshaped his relationship with dining out and revealed the hidden anxiety many guests carry to the table. The conversation unpacks California’s upcoming SB 68 allergen labeling law, why operators fear added complexity, and how technology can reduce risk without adding friction. At its core, the episode is about using empathy, data, and thoughtful design to create safer, more confident dining experiences for everyone.Interview Takeaways:
    • Lived Experience Driving Safer Hospitality – Alervio was born from Anthony Wood’s personal health journey, where sudden food allergies turned everyday dining into a source of anxiety. That lived experience shaped his belief that hospitality should reduce stress, not create it. By building tools that understand how individuals interact with food, Alervio helps operators care for guests in ways menus alone never could.
    • Technology That Removes Friction at the Table – Rather than adding more responsibility to busy servers or complex training for staff, Alervio shifts allergen communication to the table itself. Guests input their needs directly, while the system translates that information into clear guidance for the kitchen. The result is fewer mistakes, lower risk, and a calmer experience for both guests and operators.
    • Compliance as an Opportunity, Not a Burden – With California’s SB 68 allergen labeling law approaching, many operators see regulation as another operational headache. Alervio reframes compliance as a chance to build trust and stand out. By simplifying data ingestion and menu transparency, the platform helps restaurants meet new requirements while strengthening guest confidence and brand integrity.
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    Click here to learn more]]>     0:22:44 false     Pitch The Tide – Ward Olgreen: Red Onion ai https://podcast.show/digitalhospitality/digitalhospitality/150847265/pitch-the-tide-ward-olgreen-red-onion-ai/ 150847265 https://content.calibbq.media/?p=15899 Shawn P. Walchef Thu, 18 Dec 2025 13:52:33 -0500 In this episode of Pitch The Tide, Ward Olgreen, Chief Operating Officer at Red Onion ai, shares how decades of restaurant operations experience led him to reimagine how brands understand their data. From years spent running multi-unit restaurants to building analytics for enterprise operators, Ward explains why Red Onion was designed to peel back the layers of guest behavior, marketing impact, and operational performance. He breaks down how tying transaction data to real-world events helps operators measure what actually drives sales and retention. At its core, Red Onion gives restaurant teams clear, fact-based insight to make smarter decisions, grow revenue, and focus on what matters most.

    Interview Takeaways:
    • Operator Led Intelligence – Red Onion was built by leaders who understand restaurant reality. Ward’s decades in multi-unit operations shaped a platform designed to answer real questions about guests, marketing, and performance, not surface-level reporting.
    • Data That Proves What Works – Restaurants generate massive amounts of data, but most of it goes unused. Red Onion connects transactions to marketing events, menu changes, and operational shifts, helping teams measure what actually drives sales, retention, and profitability.
    • Insights That Drive Action – Red Onion is not just analytics. By layering guest behavior, employee performance, and event impact, the platform gives operators clear direction on where to adjust, invest, and improve to grow revenue without guessing.
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    Click here to learn more]]>     0:57:03 false     Solving the Tip Out Tangle: CRS Hospitality’s Kickfin Story https://podcast.show/digitalhospitality/digitalhospitality/150581901/solving-the-tip-out-tangle-crs-hospitalitys-kickfin-story/ 150581901 https://content.calibbq.media/?p=15897 Shawn P. Walchef Thu, 18 Dec 2025 13:22:02 -0500 CRS Hospitality is a group of 15 independent restaurant concepts across Champaign and Urbana, led by COO Kevin Hildebrand and grounded in a people first operating philosophy. Rather than forcing uniformity, CRS connects teams through shared systems that reduce friction while preserving each brand’s identity. Kevin’s path from golf to restaurants shaped his belief that strong hospitality comes from removing daily stress for managers and staff. That approach led CRS to adopt Kickfin, simplifying tip distribution and eliminating time consuming cash handling.Interview Takeaways:
    • People First, Systems That Support Them – Kevin Hildebrand believes hospitality starts with the humans running the restaurants. CRS Hospitality has grown to 15 concepts by creating a culture where managers are supported, teams collaborate across locations, and no one is left to struggle alone. Growth happens when people have the tools and structure to thrive, not just when new restaurants open.
    • Technology Chosen for Real Operational Impact – CRS adopts technology only when it solves a true problem. Kickfin became essential because it fixed a daily pain point that was draining time and energy from managers. By integrating with Toast and making payouts transparent and instant, Kickfin helped simplify one of the most frustrating parts of restaurant operations.
    • Modern Hospitality Requires Adaptation, Not Assumptions – Guest behavior continues to shift, and CRS is reshaping its restaurants accordingly. From redesigning floor plans for more takeout capacity to implementing digital tools that reduce administrative stress, Kevin and his team stay focused on meeting guests where they are. Hospitality today blends people, process, and technology working in sync.
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    Click here to learn more]]>     0:28:41 false     Watch This Before You Name Your Restaurant https://podcast.show/digitalhospitality/digitalhospitality/150843043/watch-this-before-you-name-your-restaurant/ 150843043 https://content.calibbq.media/?p=15893 Shawn P. Walchef Thu, 18 Dec 2025 11:39:25 -0500 Naming a restaurant feels personal, but it is one of the most strategic decisions an operator will ever make. In this episode, Shawn Walchef walks through the five names behind what is now Cali Barbecue, sharing the lessons learned from each iteration. From overly descriptive titles to names that created confusion, Walchef explains how memorability, clarity, and consistency ultimately won.

    Interview Takeaways:
    • Make It Easy to Remember – A restaurant name only works if customers can say it, spell it, and share it without effort. The simpler the name, the faster it travels through word of mouth, advertising, and search.
    • Name What You Actually Do – As a concept evolves, the name must evolve with it. Clarity beats creativity when guests are deciding where to eat. If the name does not immediately signal what you offer, it creates friction.
    • Your Name Is Infrastructure – A strong name powers everything downstream. Social handles, search results, media brands, and expansion all move faster when the identity is clear, consistent, and owned everywhere.
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    Click here to learn more]]>     0:06:10 false     Rising Tides Live – The Power Of Storytelling With Dean LaBay https://podcast.show/digitalhospitality/digitalhospitality/150797083/rising-tides-live-the-power-of-storytelling-with-dean-labay/ 150797083 https://content.calibbq.media/?p=15889 Shawn P. Walchef Tue, 16 Dec 2025 20:48:56 -0500 In this session of Rising Tides Live, hosted by Dean LaBay, the community focused on the power of storytelling as a tool for connection, growth, and trust. Participants shared how showing up honestly, learning in public, and telling imperfect stories can create real momentum in business and life. From personal experiences to professional lessons, the conversation reinforced a shared belief: when people participate, listen, and support one another, their stories lift the entire community.

    Interview Takeaways:
    • Your Story Matters More Than Production – The session reinforced that meaningful stories do not require polished setups, expensive equipment, or perfect delivery. What resonates most is honesty, specificity, and the willingness to share real experiences as they happen.
    • Growth Happens in Public – Progress accelerates when people stop waiting until they have it figured out and start sharing along the way. By learning out loud and showing both successes and failures, creators and operators build trust while gaining clarity through repetition.
    • Participation Creates Momentum – Community is not built by watching from the sidelines. Momentum comes from engaging, listening, contributing, and encouraging others. When people participate consistently, individual growth turns into collective progress.
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    Click here to learn more]]>     0:56:39 false     Your Guests Are The Stars! Scale Social’s Shortcut to Viral Local Ads https://podcast.show/digitalhospitality/digitalhospitality/150764279/your-guests-are-the-stars-scale-socials-shortcut-to-viral-local-ads/ 150764279 https://content.calibbq.media/?p=15881 Shawn P. Walchef Mon, 15 Dec 2025 16:05:29 -0500 Runbin Dong built Scale Social from a simple belief shaped in his family’s restaurant: hospitality starts with people, not platforms. After growing up working every job in the house, Runbin saw firsthand how trust, familiarity, and human connection drive real loyalty. Scale Social applies that same mindset to marketing by helping restaurants capture authentic customer content without asking guests to perform or post publicly.

    Interview Takeaways:
    • Hospitality That Starts at Home – Runbin Dong’s approach to Scale Social is rooted in his upbringing in a family restaurant, where hospitality was learned through lived experience, not theory. Growing up around the business shaped his belief that companies grow through human connection first. That philosophy now guides how Scale Social helps operators tell real stories, focusing on authenticity rather than manufactured marketing.
    • Marketing That Meets Customers Where They Already Are – Scale Social was built on the insight that customers want to share experiences but do not want the work of posting publicly. Rather than forcing behavior, the platform removes friction by capturing authentic content in the moment and handling the rest. The result is marketing that feels natural, personal, and trusted by the people who see it.
    • Local Stories That Drive Real Results – By focusing on hyper local content created by actual customers, Scale Social helps operators market where it matters most. Seeing a familiar face in a video is more powerful than broad reach or influencer scale. For multi location and franchise brands, this approach creates alignment by giving both operators and brand leaders clear visibility into what is truly resonating at the local level.
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    Click here to learn more]]>     false     Pitch The Tide – Ben Roscillo: Factura.ai https://podcast.show/digitalhospitality/digitalhospitality/150751390/pitch-the-tide-ben-roscillo-facturaai/ 150751390 https://content.calibbq.media/?p=15878 Shawn P. Walchef Mon, 15 Dec 2025 09:47:37 -0500 In this episode of Pitch The Tide, Ben Roscillo, Director of Business Solutions at Factura.ai, shares how his background as a restaurant operator led him to tackle one of hospitality’s biggest headaches: accounts payable. From years of managing invoices by hand to building solutions for multi-unit brands, Ben explains why Factura.ai was designed specifically for restaurants at scale. He breaks down how automation and AI-driven invoice processing reduce errors, save time, and help teams grow without adding headcount. At its core, Factura.ai gives operators back the freedom to focus on people, service, and expansion instead of paperwork.

    Interview Takeaways:
    • Operator Built Solutions – Factura.ai was designed by people who lived the problem. Ben’s years as a restaurant manager and consultant shaped a platform built specifically for the realities of multi-unit operations, not generic accounting workflows.
    • Scaling Without Burnout – Manual AP breaks teams as companies grow. Factura.ai helps operators process thousands of invoices accurately while keeping headcount flat, protecting work life balance and reducing costly errors.
    • Technology That Gives Time Back – By automating invoice coding, approvals, and location detection, Factura.ai removes busywork and lets operators focus on people, service, and strategic growth instead of paperwork.
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    Click here to learn more]]>     0:36:58 false     Persistence in Business: Our Media Company Took 5 Years To Make Profits! Why Didn’t We Quit? https://podcast.show/digitalhospitality/digitalhospitality/150751380/persistence-in-business-our-media-company-took-5-years-to-make-profits-why-didnt-we-quit/ 150751380 https://content.calibbq.media/?p=15863 Shawn P. Walchef Mon, 15 Dec 2025 09:17:25 -0500 Shawn Walchef spent five years building a media company that made zero dollars while running a restaurant business at the same time. Quitting would have been reasonable. He did not. This story breaks down why consistency, repetition, and belief mattered more than early results. From recording podcasts above a butcher shop to publishing one hundred episodes with almost no audience, Walchef explains how skills, trust, and relationships compound quietly.

    Interview Takeaways:
    • Start Before There Is Proof – The hardest phase is the invisible one. Publishing for years with no revenue, no audience, and no validation builds the skills, discipline, and belief required to last. The work has to come long before the payoff.
    • Consistency Creates Credibility – One hundred episodes. Five years. Relentless reps. Trust is not built through one great piece of content but through showing up again and again until people know you are not going anywhere.
    • Relationships Unlock the Breakthrough – The first real opportunity did not come from cold outreach. It came from years of collaboration, shared work, and people willing to vouch. Credibility compounds quietly until the right door opens.
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    Click here to learn more]]>     0:07:56 false     Rising Tides Live: 2025 Successes And Challenges + Goals For 2026 https://podcast.show/digitalhospitality/digitalhospitality/150629892/rising-tides-live-2025-successes-and-challenges-goals-for-2026/ 150629892 https://content.calibbq.media/?p=15858 Shawn P. Walchef Wed, 10 Dec 2025 06:25:36 -0500 In this session of Rising Tides Live, hosted by Shawn Walchef and Troy Hooper, the community looked back at the wins, lessons, and momentum that shaped 2025 while setting intentions for the year ahead. Operators, creators, technologists, and founders reflected on what it means to grow through consistency, vulnerability, and showing up even when life and business feel chaotic. From launching new ventures to giving back locally, from shifting travel schedules to embracing content creation, each story highlighted a shared theme: progress comes from participation. When people lean into connection, share real experiences, and commit to steady action, the tide rises for everyone.

    Interview Takeaways:
    • Showing Up Is the Foundation of Growth – The episode highlighted that consistency is what moves careers, businesses, and relationships forward. Whether posting your first imperfect video, attending industry events, or joining weekly sessions, momentum begins the moment you decide to be present.
    • Small Actions Compound Into Big Wins – From blocking time to think, to recording early podcast episodes, to taking first steps on dream projects, everyone proved that progress doesn’t come from sweeping gestures. It comes from daily effort, tiny experiments, and the willingness to improve one brick at a time.
    • Community Makes Ambition Sustainable – The most meaningful 2025 wins came from collaboration: helping a child with a brain tumor live out a dream, supporting new operators, sharing tools, giving honest feedback, and celebrating milestones. When people invest in one another, aspirations feel lighter—and success becomes shared.
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    Click here to learn more]]>     1:07:42 false     How To Get Celebrities On Your Podcast https://podcast.show/digitalhospitality/digitalhospitality/150458154/how-to-get-celebrities-on-your-podcast/ 150458154 https://content.calibbq.media/?p=15850 Shawn P. Walchef Wed, 03 Dec 2025 16:01:10 -0500 has spent years building two things at the same time: a restaurant business and a media brand strong enough to attract the people most podcasters only dream about. Today, his guest list includes Shaquille O’Neal, Dana White, John Taffer and Chef Robert Irvine. None of it came from luck. It came from consistency, community, and the willingness to publish long before anyone was watching.

     

    Shawn Walchef has learned that getting celebrities onto your podcast has nothing to do with luck and everything to do with consistency, community, and proving you can show up long enough to matter. In this episode, he breaks down the real playbook behind landing guests like Shaquille O’Neal, Dana White and John Taffer. From starting local and doubling your reps to partnering with bigger platforms and eventually attracting PR teams through the reverse funnel, Walchef explains how any creator can build a show that earns attention. The formula is simple: keep publishing, keep improving, and stay impossible to ignore.

    Interview Takeaways:
    • Start Local and Build Reps – Celebrity guests come later. The first step is publishing consistently, learning through mistakes, and proving you can run a real show past episode ten.
    • Partnerships Expand Your Platform – Bigger guests follow bigger distribution. Aligning with established media partners or brands gives your show reach and credibility.
    • Earn the Reverse Funnel – Once your work becomes undeniable, PR teams and high profile guests start coming to you. Consistency is what unlocks that stage.
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    Click here to learn more]]>     0:10:08 false     Rising Tides Live: Thanksgiving Hospitality https://podcast.show/digitalhospitality/digitalhospitality/150429116/rising-tides-live-thanksgiving-hospitality/ 150429116 https://content.calibbq.media/?p=15843 Shawn P. Walchef Tue, 02 Dec 2025 16:33:14 -0500 In this session of Rising Tides Live, hosted by Shawn Walchef, the community turned Thanksgiving into a deeper conversation about what hospitality really looks like beyond the meal. Members reflected on honoring family traditions, creating space for overlooked voices at the table, preparing teams for the chaos of holiday service, and carrying gratitude through health scares, career pivots, and personal reinvention. Stories ranged from family moments to behind the scenes glimpses of restaurant life, even touching on the unexpected chaos of holiday mishaps. The theme was simple: Thanksgiving hospitality is about presence, inclusion, and showing up for one another in meaningful, everyday ways.

    Interview Takeaways:
    • Honoring People Is the Heart of Hospitality – The session reminded everyone that Thanksgiving isn’t just about food; it’s about making others feel seen. Whether it’s elevating family stories, including quieter voices at the table, or recognizing the people who hold a restaurant team together, true hospitality starts with intentional presence.
    • Gratitude Strengthens Community – Across the conversation, gratitude showed up in many forms: appreciating co-workers, supporting family traditions, celebrating new milestones, and acknowledging challenges overcome. Expressing gratitude consistently – in business and at home – deepens relationships and keeps communities connected.
    • Hospitality Happens Beyond the Restaurant – The group highlighted that hospitality is just as powerful behind the scenes as it is in the dining room. Preparing teams for holiday chaos, sharing leftover food with staff, telling meaningful stories, or simply being present for loved ones all reinforce that hospitality is a mindset practiced every day, not just a service offered.
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    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:03:33 false     Why Every Restaurant Will Use the KNOW App in 2026 https://podcast.show/digitalhospitality/digitalhospitality/150397182/why-every-restaurant-will-use-the-know-app-in-2026/ 150397182 https://content.calibbq.media/?p=15839 Shawn P. Walchef Mon, 01 Dec 2025 15:55:08 -0500 KNOW founder and CEO Krish Sridhar joins Shawn Walchef to share how a simple digital checklist grew into a platform used by millions of frontline workers across the world. Krish explains why hospitality teams need intuitive, mobile tools that remove friction and create clarity, how AI should stay invisible, and why KNOW builds features directly with operators. This episode reveals how better workflows, communication, and daily structure can transform frontline performance in any multi unit business.

    Interview Takeaways:
    • Empowering Frontline Teams Through Simple Tools – KNOW was built on the belief that frontline workers deserve technology that is clear, intuitive, and easy to use. By centering the platform around digital checklists that guide daily tasks, prompt action, and capture proof, KNOW removes friction for employees and gives operators confidence that work is actually getting done.
    • Hospitality Software Shaped by Real Operators – KNOW’s evolution has always been driven by its partners. Features like peer recognition, workflows, attendance tools, and integrations were all created because operators needed simple ways to communicate, stay aligned, and standardize work across locations. The platform grows in the direction real teams pull it.
    • AI That Helps Without Getting in the Way – Krish Sridhar believes AI should stay behind the scenes. Instead of overwhelming users, it should make work feel easier and more natural. KNOW uses AI to streamline training, automate prompts, and simplify decision making, all while keeping the focus on the people doing the work.
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    Click here to learn more]]>     0:21:41 false     Pitch The Tide – Charlie Eblen: Single Tree BBQ https://podcast.show/digitalhospitality/digitalhospitality/150303371/pitch-the-tide-charlie-eblen-single-tree-bbq/ 150303371 https://content.calibbq.media/?p=15833 Shawn P. Walchef Fri, 28 Nov 2025 15:34:42 -0500 In this episode of Pitch The Tide, Charlie Eblen shares how Single Tree BBQ grew from a food truck into a rising Tennessee brand built on family, community, and purpose. After losing his job in 2020, Charlie committed to building something of his own and turned Single Tree into a destination for real barbecue and real connection. Today he is raising 5 million dollars to open a flagship location, expand into new markets, and bring more people into Single Tree Nation. Charlie explains why the heart of his growth plan is teaching others, maintaining unyielding standards, and honoring the legacy that inspired the brand. Single Tree BBQ is focused on impact, opportunity, and creating a home for everyone who walks through the door.

    Interview Takeaways:
    • Built From Purpose – Charlie created Single Tree BBQ after losing his job and committing to build something meaningful that reflects his family values and his grandfather’s legacy.
    • Teaching Fuels Growth – Single Tree scales by developing people, not shortcuts. Charlie focuses on training, clear standards, and helping his team learn how to teach others.
    • A Vision Worth Investing In – Charlie is raising 5 million dollars to open a flagship location and expand Single Tree Nation with a growth strategy centered on quality, community, and long-term impact.
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    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:49:08 false     Inside the Lessons Shawn Walchef Learned at Toast HQ https://podcast.show/digitalhospitality/digitalhospitality/150285621/inside-the-lessons-shawn-walchef-learned-at-toast-hq/ 150285621 https://content.calibbq.media/?p=15828 Shawn P. Walchef Fri, 28 Nov 2025 06:22:11 -0500 Shawn Walchef shares the biggest lessons he has learned serving on the Toast Customer Advisory Board. From seeing how deeply Toast invests in customer success to understanding the power of real feedback loops, Walchef explains why every operator benefits from joining a larger community. He also reflects on how peers, storytelling, and brand advocacy helped shape his restaurant and media business. For Walchef, progress accelerates when operators learn together and choose to get involved.

    Interview Takeaways:
    • Customer Success Starts with Listening – Toast’s advisory board shows how real operators shape better products. Bringing users into the room creates decisions grounded in day to day realities.
    • Community Solves the Feeling of Isolation – Connecting with other restaurateurs helps operators realize they are not alone. Shared lessons, shared challenges, and shared solutions accelerate growth for everyone.
    • Your Story Is Part of the Ecosystem – Brand advocacy matters. When operators share why tools matter to their business, it strengthens partnerships and builds opportunities far beyond the technology itself.
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    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:07:00 false     Rising Tides Live – Solving the ‘Last Mile’ Problem in Restaurant Tech https://podcast.show/digitalhospitality/digitalhospitality/150222837/rising-tides-live-solving-the-last-mile-problem-in-restaurant-tech/ 150222837 https://content.calibbq.media/?p=15823 Shawn P. Walchef Tue, 25 Nov 2025 17:26:22 -0500 Jason E. Brooks steps in this week for Shawn Walchef as he leads a deep conversation about one of the most overlooked challenges in hospitality tech: the last mile. A keynote speaker, longtime operator, and industry veteran, Jason breaks down why tools that look perfect in a demo often struggle once they hit the chaos of real operations. He explores the gap between idea and execution, the friction points that derail adoption, and the misunderstandings that operators and tech builders often have about each other.

    Interview Takeaways:
    • The Last Mile Determines Success – Most tech looks perfect in a demo, but real adoption happens in the walk-in, the expo line, and the Saturday night rush. The gap between idea and execution is where tools either thrive or die.
    • Operators and Tech Builders Need Shared Understanding – Both sides experience frustration. Operators face chaos and turnover, while builders know their product solves a real problem. Bridging the misunderstandings between them is essential for consistent use.
    • Adoption Requires Ongoing Support, Not Just Onboarding – The first 30 to 90 days matter most. Training, follow-up, small friction fixes, and regular check-ins are what turn a solution from “new tool” into “part of the workflow.”
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    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:50:31 false     Why Restaurant Operators Trust eero for Critical Connectivity https://podcast.show/digitalhospitality/digitalhospitality/150191696/why-restaurant-operators-trust-eero-for-critical-connectivity/ 150191696 https://content.calibbq.media/?p=15818 Shawn P. Walchef Mon, 24 Nov 2025 15:38:13 -0500 On the roof of Amazon’s Santa Barbara campus ahead of the Palm Tree Music Festival, eero Executive Vice President Mark Sieglock highlights why reliable connectivity is now core to modern hospitality. Sieglock has been with eero for ten years, joining before its first product launch in 2016. Since then, eero has expanded to tens of millions of homes and businesses in 28 countries while staying focused on consistent, secure coverage.

    Interview Takeaways:
    • Connectivity That Meets Operators Where They Are – Mark Sieglock and the eero team focus on making networking simple, reliable, and approachable for everyone. Their “grandma test,” where Sieglock’s grandmother successfully set up four eero devices in twenty minutes, reflects the company’s commitment to usability. And for operators who want more control, eero offers the ability to manage their network hands on with the same intuitive, easy-to-navigate user experience.
    • Technology Built for the Realities of Restaurants and Hospitality – From early deployments with Delfina Restaurant Group to recent work with Five Guys and hotels, eero has seen firsthand how complex and high-pressure restaurant environments are. Multiple wifi segments, sensitive POS systems, and delivery integrations all depend on stable connectivity.
    • Keeping Businesses Online When It Matters Most – Outages disrupt service, online orders, payment processing, and guest experience. eero Signal, the new cellular backup device, was created to eliminate those moments. If a primary internet connection fails, Signal takes over instantly and keeps the entire network running.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:20:26 false     Pitch The Tide – Brenda Saunders: Founder Of Trakr https://podcast.show/digitalhospitality/digitalhospitality/150097412/pitch-the-tide-brenda-saunders-founder-of-trakr/ 150097412 https://content.calibbq.media/?p=15814 Shawn P. Walchef Fri, 21 Nov 2025 10:01:35 -0500 In this episode of Pitch The Tide, Brenda Saunders shares how Trakr is making inventory simpler for every restaurant that’s still stuck with clipboards and spreadsheets. As the founder and CEO, Brenda built Trakr to solve a universal operational headache: inconsistent, time-consuming, error-prone counts that throw off ordering and create waste. Trakr gives teams a mobile app that lets them count by area, tap or scan items, track movement, and see exactly what’s on the shelves across every location. Built with real operators in mind, Trakr helps restaurants save hours, reduce waste, tighten operations, and finally bring inventory into the modern era.

    Interview Takeaways:
    • Built for Real Restaurant Life – As a founder who has spent years watching operators struggle with manual inventory, Brenda Saunders created Trakr to replace the clipboard chaos with a mobile solution built for the way restaurants actually work.
    • Inventory Made Easy – Trakr simplifies counting with mobile-first tools that let teams tap, scan, and organize by storage area, making the entire process faster, more accurate, and far easier to keep consistent across shifts and locations.
    • Visibility That Saves Time and Money – By giving operators clear insight into what they have, where it is, and who counted it, Trakr helps reduce waste, tighten operations, and create a culture of accountability that benefits every part of the business.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:39:28 false     10X Your Media Output Immediately! 3 Time Saving Steps for Business Owners https://podcast.show/digitalhospitality/digitalhospitality/150050969/10x-your-media-output-immediately-3-time-saving-steps-for-business-owners/ 150050969 https://content.calibbq.media/?p=15804 Shawn P. Walchef Wed, 19 Nov 2025 22:26:32 -0500 Shawn Walchef explains some core concepts that will allow you to 10X Your Media Output Right Now! Shawn Walchef is the owner of Cali BBQ Media and a leading voice in the restaurant and hospitality industry. He’s built a successful BBQ brand by embracing “Digital Hospitality”—helping restaurant owners think like media companies to stay relevant in the modern age. As the host of the Restaurant Influencers podcast, Shawn interviews top industry leaders, sharing insights on branding, technology, and the future of hospitality. He speaks at major events like the National Restaurant Association Show and International Pizza Expo, teaching businesses how to leverage storytelling, social media, and digital tools for success.

    Interview Takeaways:
    • Capture Micro Moments Every Day – Small clips, quick photos, and short walk-and-talk videos add up. By documenting the real moments happening around you, you create a steady stream of content that can be shaped into reels, vlogs, and posts across every platform.
    • Build a Library You Can Use for Years – Your smartphone becomes an asset the moment you hit record. Every video and photo can be repurposed for future events, announcements, meetups, and brand storytelling. Proof from the past fuels opportunities in the future.
    • Repetition Creates Reach – Do not assume your audience has seen your content before. Each platform introduces you to new people, which is why the same message should appear on Instagram, TikTok, LinkedIn, YouTube Shorts, Facebook, X, and more. One idea can multiply into ten touchpoints.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:08:58 false     Rising Tides Live: Stepping Outside Of Your Comfort Zone https://podcast.show/digitalhospitality/digitalhospitality/150000851/rising-tides-live-stepping-outside-of-your-comfort-zone/ 150000851 https://content.calibbq.media/?p=15797 Shawn P. Walchef Tue, 18 Nov 2025 15:38:54 -0500 In this session of Rising Tides Live, hosted by Shawn Walchef, , the conversation focused on stepping out of your comfort zone and why growth only happens when you do. From live reports at RFDC in Las Vegas to community members sharing their own real-world stories, the group explored how discomfort fuels learning, leadership, and momentum. Operators talked about walking hallways to shake hands with industry titans, advisors opened up about reinventing careers through new technology, and creators shared the challenge of showing up even when life gets messy. The message was simple: being uncomfortable is unavoidable, but it is also the path forward. Show up, take the step, and let discomfort expand what’s possible.

    Interview Takeaways:
    • Discomfort Drives Growth – Every operator, advisor, and creator who spoke made one thing clear: progress lives outside the comfort zone. Whether it’s approaching industry leaders at conferences, stepping on camera, or launching new ideas, the willingness to feel awkward or unsure is what expands skills, confidence, and opportunity.
    • Showing Up Creates Connection – From RFDC hallways to weekly Rising Tides sessions, relationships are built by being present. Community members shared how simply showing up – even when tired, busy, or uncertain – leads to meaningful conversations, new partnerships, and a deeper sense of belonging.
    • Little Steps Build Big Momentum – Getting uncomfortable doesn’t require a grand gesture. Asking a question after a panel, attending one new event, recording one video, or sharing one honest story compounds over time. Small, consistent actions widen your comfort zone and move your business forward.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:39:44 false     Real Operators. Real Experience. A New Approach to Restaurant Finance. https://podcast.show/digitalhospitality/digitalhospitality/149970442/real-operators-real-experience-a-new-approach-to-restaurant-finance/ 149970442 https://content.calibbq.media/?p=15793 Shawn P. Walchef Mon, 17 Nov 2025 16:13:55 -0500 Ty Wilson and James Tice grew up in restaurants long before they entered banking and technology, giving them a shared understanding of the financial pressure operators face. That experience led them to build Tab Commerce, a finance platform designed specifically for the realities of hospitality. From higher limits to flexible payment terms and real-time visibility, Tab gives operators clarity and control that traditional tools lack. At Create in Nashville, Wilson and Tice opened up about their mission, the importance of honest conversations around money, and why they believe finance should support operators, not overwhelm them. Their work is personal, and it shows.

    Interview Takeaways:
    • Finance Built by People Who Grew Up in Restaurants – Ty Wilson and James Tice both started their careers inside restaurants, long before banking and technology entered the picture. Their shared hospitality roots shape Tab Commerce’s mission. They understand the weight operators carry, the constant cash flow pressure, and the need for financial tools that match the realities of the industry.
    • Designing Tools That Reflect How Restaurants Actually Operate – Tab Commerce was created to solve the financial challenges operators deal with every day. Higher limits, flexible payment terms, and real-time visibility give restaurants the clarity and control that traditional products fail to provide. Ty and James built Tab around lived experience, not generic solutions.
    • Making Money Conversations More Comfortable for Operators – Finance is often the most intimidating part of running a restaurant, yet it is the topic operators most want clarity on. Ty and James are breaking down that barrier through candid conversations that explore cash flow, margins, and the stories behind the numbers, making finance feel less overwhelming and more supportive for hospitality leaders.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:13:16 false     Pitch The Tide – Beth Hussey: Founder of Shifty https://podcast.show/digitalhospitality/digitalhospitality/149896136/pitch-the-tide-beth-hussey-founder-of-shifty/ 149896136 https://content.calibbq.media/?p=15779 Shawn P. Walchef Thu, 13 Nov 2025 17:39:19 -0500 In this episode of Pitch The Tide, Beth Hussey, founder of Shifty, steps up to share how her platform is transforming restaurant training and retention. A lifelong operator turned tech founder, Beth built Shifty to solve one of hospitality’s biggest pain points: high turnover and inconsistent onboarding. Her solution replaces clunky binders and outdated manuals with a mobile app that makes training fast, interactive, and fun through checklists, flashcards, and real-time feedback. Designed by someone who has lived the chaos firsthand, Shifty helps restaurants simplify operations, empower managers, and build teams that actually stay.

    Interview Takeaways:
    • Built by a Restaurateur – Created by longtime operator Beth Hussey, Shifty was designed from real restaurant experience to solve the training and turnover challenges that tech outsiders often overlook.
    • Training Made Simple – Shifty replaces paper manuals and inconsistent onboarding with digital checklists, flashcards, and mobile tools that make learning fast, repeatable, and measurable.
    • Culture That Keeps Teams – By improving communication, engagement, and accountability, Shifty helps restaurants build stronger cultures where employees feel supported, stay longer, and perform better.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:52:09 false     The Michael Jordan Rule for Discipline with David Meltzer https://podcast.show/digitalhospitality/digitalhospitality/149875146/the-michael-jordan-rule-for-discipline-with-david-meltzer/ 149875146 https://content.calibbq.media/?p=15785 Shawn P. Walchef Wed, 12 Nov 2025 18:23:30 -0500 In this latest Coaching Call with entrepreneur, podcast host, and mentor David Meltzer, host Shawn Walchef explores how motivation, inspiration, and consistency shape lasting success. From Meltzer’s “Stage Theory” and his advice to “be the show, not the commercial,” to lessons on discipline, accessibility, and the power of storytelling, this episode blends wisdom with real-world examples. Meltzer shares why he wakes up at 4 a.m., how he stays inspired, and what he calls the “Middle Reliever Mindset,” reminding us that greatness comes from showing up, serving others, and staying true to the mission that drives you.

    Interview Takeaways:
    • Motivation vs. Inspiration – David Meltzer explains that motivation can get you started, but inspiration keeps you going. Motivation fades when challenges appear, while inspiration comes from living in spirit and connecting your actions to something bigger than yourself.
    • Be the Show, Not the Commercial – When it comes to content creation, Meltzer urges business owners to stop thinking like advertisers and start thinking like storytellers. Sharing your journey builds community and emotional connection, especially in industries like food where people buy with their hearts.
    • The Middle Reliever Mindset – Meltzer compares his approach to being a middle reliever in baseball, someone consistent, dependable, and focused on keeping momentum. It is not about being the opener or the closer, but about showing up every day with discipline and purpose.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:19:44 false     Rising Tides Live: Treat Your Content Like Experiments https://podcast.show/digitalhospitality/digitalhospitality/149837648/rising-tides-live-treat-your-content-like-experiments/ 149837648 https://content.calibbq.media/?p=15774 Shawn P. Walchef Tue, 11 Nov 2025 16:33:20 -0500 In this session of Rising Tides Live, hosted by Shawn Walchef and Elizabeth Doss, the conversation focused on treating content like experiments rather than finished products. The group explored how play, creativity, and imperfection lead to growth both personally and professionally. By removing the pressure to be perfect, creators and operators can rediscover the fun in storytelling, build consistency, and learn through trial and error. From sharing early drafts to posting “C- content,” the message was clear: experimentation sparks progress. Great ideas rarely arrive polished, so start messy, stay curious, and keep playing until the magic shows up.

    Interview Takeaways:
    • Experimentation Builds Confidence – Treating every post or project as an experiment removes the fear of failure. When creators stop chasing perfection and start testing ideas, they gain clarity, confidence, and momentum.
    • Play Fuels Creativity – The best ideas often come from curiosity and play. By approaching content with a sense of fun and exploration, operators and storytellers unlock new perspectives and keep their creativity alive.
    • Progress Over Perfection – Waiting until something is “ready” can stall growth. Publishing C- content, learning from feedback, and improving with each attempt helps creators move faster and build stronger habits over time.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:57:21 false     Meet Patty AI: The Smart System Built for Restaurants https://podcast.show/digitalhospitality/digitalhospitality/149812199/meet-patty-ai-the-smart-system-built-for-restaurants/ 149812199 https://content.calibbq.media/?p=15782 Shawn P. Walchef Mon, 10 Nov 2025 15:45:53 -0500 Pathway is redefining how restaurants operate through smart technology built by people who understand both data and hospitality. Founded by Luis Martinez-Moure and Adarsh Nagesh, Pathway created Patty, an intelligent restaurant system that connects sales, recipes, and invoices to automate procurement and uncover insights no human could track. Luis and Adarsh take a hands-on approach, visiting kitchens and walking coolers to understand each operator’s challenges. Their goal is simple: help restaurants save time, protect margins, and focus on what truly matters, hospitality. Pathway is not replacing people with technology; it is giving hospitality back to the humans who make it happen.

    Interview Takeaways:
    • AI That Thinks Like an Operator – Pathway’s Patty AI acts as an intelligent restaurant manager, connecting sales, recipes, and invoices to recommend what to order each day. By eliminating spreadsheets and guesswork, it helps operators make faster, smarter, and more confident decisions.
    • Building Tech the Restaurant Way – Co-Founders Luis Martinez-Moure and Adarsh Nagesh do not build from behind screens. They visit kitchens, walk coolers, and talk with staff to understand real challenges. Their hands-on process ensures that every feature serves the people who run restaurants, not just the data behind them.
    • Hospitality at the Core of AI – Pathway’s goal is not to replace human effort but to elevate it. By automating the tedious parts of restaurant management, Patty AI gives owners and managers more time to focus on service, culture, and creativity, the heart of hospitality.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:17:05 false     Pitch The Tide – Pathway: Luis Martinez-Moure https://podcast.show/digitalhospitality/digitalhospitality/149752744/pitch-the-tide-pathway-luis-martinez-moure/ 149752744 https://content.calibbq.media/?p=15743 Shawn P. Walchef Fri, 07 Nov 2025 07:58:31 -0500 In this session, Luis Martinez-Moure presented Pathway, the company behind Patty, an AI-powered assistant built to help restaurant owners run smarter, faster, and more profitably. Patty connects to the systems operators already use, learns every corner of the business, and then takes action by spotting waste, optimizing pricing, forecasting sales, and even communicating with vendors. Instead of just reporting insights, Patty executes on them, removing guesswork and freeing teams from manual busywork. Designed by former DoorDash and Uber Eats leaders, Pathway aims to give operators something they have never truly had before, a digital right hand that works as hard as they do.

    Interview Takeaways:
    • AI That Takes Action – Patty is more than a reporting tool. It connects to every system in a restaurant’s operation and actually executes tasks, from adjusting prep levels to flagging vendor overcharges.
    • A Founder Who Knows the Industry – After years at DoorDash working directly with restaurant operators, Luis Martinez-Moure built Pathway to solve the problems he saw firsthand. His mission is to give operators technology that understands their world and helps them win back time.
    • Smarter Systems, Less Stress – By eliminating busywork and surfacing only what matters most, Patty helps restaurant teams focus on growth, training, and guest experience instead of spreadsheets and guesswork.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:00:34 false     MaaS Media as a Service The HOT New Business Model https://podcast.show/digitalhospitality/digitalhospitality/149726808/maas-media-as-a-service-the-hot-new-business-model/ 149726808 https://content.calibbq.media/?p=15747 Shawn P. Walchef Thu, 06 Nov 2025 08:30:12 -0500 Shawn Walchef, founder of Cali BBQ Media, is redefining how businesses grow through storytelling with a model he calls Media as a Service (MaaS). Inspired by SaaS, MaaS helps creators and companies build recurring revenue through long-term content partnerships instead of one-off deals. Walchef’s approach centers on human-to-human storytelling, consistent media systems, and the courage to start before it’s perfect. By producing authentic content that highlights real people, brands build trust and community. His message to creators and operators alike is simple: the cost of inaction is far greater than the cost of starting. Every business needs a media strategy now.

    Interview Takeaways:
    • Media as a Service (MaaS) transforms storytelling into a sustainable business model by building recurring revenue through long-term partnerships rather than short-term sponsorships.
    • Human-to-human storytelling is the key to engagement, as audiences connect more deeply with real people, genuine experiences, and authentic company voices.
    • The path to media success is built on consistency, not perfection. Establishing repeatable systems to plan, produce, publish, and promote content creates trust, growth, and lasting opportunity.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     Rising Tides Live: 2026 Starts Now! Stop Waiting For The Circle Back https://podcast.show/digitalhospitality/digitalhospitality/149683091/rising-tides-live-2026-starts-now-stop-waiting-for-the-circle-back/ 149683091 https://content.calibbq.media/?p=15738 Shawn P. Walchef Tue, 04 Nov 2025 15:24:07 -0500 In this session of Rising Tides Live, hosted by Shawn Walchef,  the conversation centered on closing the year strong, not circling back. The group discussed how operators, creators, and partners can stay proactive during the final stretch of the year by showing up, sharing stories, and planning ahead for 2026. Themes of accountability, consistency, and generosity guided the discussion as participants explored how personal presence builds professional momentum, how content connects communities, and why “finishing strong” begins with planning early. The takeaway was clear: stop waiting for next year. Start now, keep showing up, and create the conversations you want to have.

    Interview Takeaways:
    • Finish the Year with Intention – Success in the fourth quarter starts with action, not reflection. Operators and creators should focus on executing, showing up, and closing open loops before the year ends rather than waiting for January to reset.
    • Consistency Creates Opportunity – Whether it’s posting daily, connecting with customers, or following through on commitments, consistency compounds. The more you show up, the easier it becomes to build momentum, stay accountable, and be top of mind.
    • Plan for 2026 Now – Great operators think two steps ahead. While holiday promotions run, smart leaders are already locking in next year’s budgets, strategies, and partnerships so the new year starts strong, not slow.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:55:15 false     Modernizing Electronic Tip Payments with Kickfin https://podcast.show/digitalhospitality/digitalhospitality/149655346/modernizing-electronic-tip-payments-with-kickfin/ 149655346 https://content.calibbq.media/?p=15751 Shawn P. Walchef Mon, 03 Nov 2025 16:55:25 -0500 RA Ventures runs a growing family of restaurant brands that includes 110 Grill, Evviva Trattoria, and Oar & Iron, with 55 locations powered by smart systems and even smarter people. In this Digital Hospitality episode, Shawn Walchef spotlights how a team of behind-the-scenes leaders brought major change to daily operations through Kickfin, the digital tipping platform that replaced hours of manual cash handling with instant, secure payouts. Renie Faddoul, Stephanie Sundberg, and Brianna Jordan share how technology like Kickfin improves safety, retention, and transparency while freeing managers to focus on what really matters: training teams and delivering great hospitality.

    Interview Takeaways:
    • Digital Tips, Real Impact – Kickfin didn’t just modernize tip-outs for RA Ventures. It gave hours back to managers, increased safety for employees, and made pay transparent and immediate. For a company built on hospitality, technology that saves time and builds trust is worth every investment.
    • Technology Should Start With Pain, Not Hype – Before adding new tools, the team studies real operator challenges and only moves forward if the solution makes daily work easier. Kickfin became the model for what good tech looks like, simple, responsive, and built for restaurants, not around them.
    • Systems That Serve People – Renie Faddoul, Stephanie Sundberg, and Brianna Jordan see technology as a way to support people, not replace them. Automating repetitive tasks lets their teams spend more time training, connecting, and creating hospitality moments that guests actually feel.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:24:03 false     Pitch The Tide: James Tice – Tab Commerce https://podcast.show/digitalhospitality/digitalhospitality/149575527/pitch-the-tide-james-tice-tab-commerce/ 149575527 https://content.calibbq.media/?p=15734 Shawn P. Walchef Thu, 30 Oct 2025 17:04:31 -0400 In this session, James Tice, Head of Growth at Tab Commerce, shares how the Tab Card helps restaurants take control of their finances. Designed specifically for operators, the Tab Card offers higher credit limits, extended terms, and smarter automation to match how restaurants actually operate. Built from real conversations with operators, it replaces messy back-office chaos with clean, actionable data and flexible payment cycles that keep cash flow predictable.

    Interview Takeaways:
    • Built for Restaurants, Not Banks: The Tab Card offers higher limits, extended terms, and flexible payment cycles designed around real restaurant operations, not generic corporate spending models.
    • Automation That Saves Time: Each transaction instantly captures receipts, codes expenses, and syncs with accounting platforms like QuickBooks and Restaurant365—reducing manual work and month-end chaos.
    • Hospitality-Grade Support: Backed by real humans who understand the industry, Tab helps operators maintain control, improve visibility, and keep their teams focused on running great restaurants.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:43:44 false     Five Things We Will Never Do Again At Our Restaurant https://podcast.show/digitalhospitality/digitalhospitality/149551488/five-things-we-will-never-do-again-at-our-restaurant/ 149551488 https://content.calibbq.media/?p=15730 Shawn P. Walchef Wed, 29 Oct 2025 16:43:16 -0400 Cali BBQ has grown over seventeen years through experience, experimentation, and plenty of hard lessons. Along the way, the team has tried promotional challenges, nightlife concepts, discount-driven events, large-scale festivals, and vending opportunities that seemed promising at the time. Some of these ideas brought attention, but not the right kind of growth. Others stretched operations beyond what was sustainable. This article breaks down five things Cali BBQ will never do again and the lessons learned in the process. For restaurant operators, it offers a reminder that success comes from alignment, clear identity, and the discipline to say no.

    Interview Takeaways:
    • Not all attention is good attention. Promotions and stunts can bring people through the door, but if they attract the wrong audience or create liability, they can work against the brand.
    • Growth requires clarity. When a concept drifts from its identity, even small changes can shift the culture. The strongest restaurants stay aligned with who they are and who they serve.
    • Opportunities must be evaluated, not assumed. Whether it is vending at an event or hosting a large community festival, scale only works when the support, partners, and purpose are in place.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:08:09 false     Rising Tides Live: All About Your Business Distribution https://podcast.show/digitalhospitality/digitalhospitality/149528055/rising-tides-live-all-about-your-business-distribution/ 149528055 https://content.calibbq.media/?p=15725 Shawn P. Walchef Tue, 28 Oct 2025 14:52:42 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the conversation centered on distribution, what it is, why it matters, and how operators and creators can use it to grow. The group defined distribution as the art and system of getting what you make seen, shared, and monetized across owned, earned, paid, and partner channels. Examples ranged from marketplace integrations that drive steady signups, to GIF search as a global discovery engine, to corporate dining networks that route real demand. Tactics included clarifying your narrative, tagging collaborators, prepping guests to cross post, and creating content people want to share. The consensus was simple, if people do not know who you are and how you help, they cannot tell someone else. Master the message, meet partners where they are, and build repeatable pathways so your work travels farther with less friction.

    Interview Takeaways:
    • Distribution Defines Growth: Even the best product or story fails without consistent, intentional distribution. It is not just about making something, it is about making sure people actually see it.
    • Partnerships Multiply Reach: Whether it is a podcast syndication deal, a marketplace listing, or a content collaboration, strong distribution partnerships can turn one voice into many.
    • Clarity Beats Complexity: If people cannot quickly explain who you are and what you do, they cannot share it. Simplicity in your message makes distribution effortless.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:01:53 false     How To Grow Your Business on LinkedIn https://podcast.show/digitalhospitality/digitalhospitality/149502274/how-to-grow-your-business-on-linkedin/ 149502274 https://content.calibbq.media/?p=15722 Shawn P. Walchef Mon, 27 Oct 2025 18:28:40 -0400 Shawn Walchef built Cali BBQ into a national brand by doing something most restaurant owners ignore: posting on LinkedIn. What started as simple videos about technology and teamwork turned into multi-million-dollar partnerships with Toast, Amazon, and Google. In this Digital Hospitality episode, Walchef breaks down how storytelling on LinkedIn drives real business growth. From building a professional profile to creating community through Rising Tides Live, he shares why showing up online is just as important as showing up in your restaurant. Learn how consistency, curiosity, and connection can turn your next post into your next big opportunity.

    Interview Takeaways:
    • Consistency Creates OpportunityPosting regularly on LinkedIn builds visibility, credibility, and connections that can lead to real business deals and partnerships.
    • Your Profile Is Your StorefrontTreat LinkedIn like your digital dining room. Keep it updated, professional, and filled with proof of the work you do and the stories you tell.
    • Community Beats CompetitionBy showing up, sharing beliefs, and engaging with others, operators can build genuine relationships that grow both their brand and the broader hospitality community.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:13:55 false     Pitch The Tide: Hildee Isaacs – Gotta Sing Events https://podcast.show/digitalhospitality/digitalhospitality/149426579/pitch-the-tide-hildee-isaacs-gotta-sing-events/ 149426579 https://content.calibbq.media/?p=15716 Shawn P. Walchef Thu, 23 Oct 2025 17:06:02 -0400 In this session, Hildee Isaacs presented Gotta Sing Events, a group sing-along experience designed for restaurants, venues, and communities that want joy, connection, and full dining rooms on off nights. A lifelong theater lover and creative producer, Hildee is building a turnkey format for guests who love to sing but hate karaoke. Think dinner first, then a 90-minute hosted sing-along with a DJ-MC, curated playlists, and on-screen lyrics so everyone can join without pressure. The concept starts with Broadway but flexes to themes like Sinatra, Taylor Swift, Yacht Rock, or corporate team nights, and it travels easily to 55+ and memory-care communities where familiar songs spark recall and togetherness. Gotta Sing Events handles ticketing and production while restaurants gain predictable traffic and content-worthy moments. It’s a simple idea done thoughtfully, turning tables into a chorus and nostalgia into new regulars.

    Interview Takeaways:
    • Off-Night Opportunity: Gotta Sing Events gives restaurants a fresh way to fill seats and create memorable experiences on slower nights without the cost of live entertainment.
    • Inclusive Fun: The sing-along format removes the pressure of karaoke, letting everyone participate together through on-screen lyrics and themed playlists.
    • Scalable Joy: From Broadway nights to memory-care centers, Gotta Sing Events scales easily across venues and audiences, bringing connection, nostalgia, and new energy to every space.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:01:26 false     Menu Engineering 101: How to Turn Your Menu into a Profit Map https://podcast.show/digitalhospitality/digitalhospitality/149419334/menu-engineering-101-how-to-turn-your-menu-into-a-profit-map/ 149419334 https://content.calibbq.media/?p=15710 Shawn P. Walchef Thu, 23 Oct 2025 10:36:51 -0400 Shawn Walchef , founder of Cali BBQ and Cali BBQ Media, breaks down the art and science of menu engineering. From high-margin “golden items” to digital modifiers that drive ticket growth, he explains how smart design can turn any menu into a profit map. Walchef shares how Cali BBQ uses platforms like Toast, RestaurantOwner.com, and US Foods to simplify decisions, increase perceived value, and improve the guest experience. The lesson is simple: menu engineering isn’t about serving more items, it’s about understanding which ones truly build your brand and your bottom line.

    Interview Takeaways:
    • Your Menu Is Your Business ModelThe layout of your menu can determine your profitability. High-value items should sit where the eye naturally goes first, turning visibility into revenue.
    • Think Digitally, Not Just PhysicallyOnline ordering platforms like Toast and DoorDash are the new front of house. Add modifiers, simplify options, and make upselling effortless for guests.
    • Engineer the Entire ExperienceMenu engineering goes beyond food. From mobile-friendly websites to clear navigation, every touchpoint should make it easier for guests to order, enjoy, and return.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:12:46 false     Rising Tides Live – Long Term Brand Management…Avoiding the Cracker Barrel https://podcast.show/digitalhospitality/digitalhospitality/149374960/rising-tides-live-long-term-brand-managementavoiding-the-cracker-barrel/ 149374960 https://content.calibbq.media/?p=15700 Shawn P. Walchef Tue, 21 Oct 2025 16:48:22 -0400 Chris Tripoli, Speaker, Author, Educator, and Hospitality Specialist, fills in this week for Shawn Walchef to explore the art of long-term brand management and how restaurants can avoid becoming the next Cracker Barrel. Drawing from decades of restaurant experience, Chris breaks down the difference between a rebrand and a refresh, why guest perception is the true definition of brand reality, and how operators can balance evolution with authenticity. He shares a simple framework built on research, engagement, and consistency to help brands grow without losing their core. It’s an insightful session on staying relevant, avoiding complacency, and building brands that stand the test of time.

    Interview Takeaways:
    • Purpose Creates Connection – Great leaders don’t just tell people what to do; they show them why it matters. Purpose turns daily tasks into shared goals.
    • Systems Build Confidence – Structure isn’t control. When people understand the process, they perform with clarity instead of fear.
    • Teach People to Think – The best training develops judgment, not memorization. Empowered teams make better decisions and elevate the experience for everyone.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:04:47 false     Greek Hospitality Taking Over! Talking w/ Demitri Tsolakis of Xenia https://podcast.show/digitalhospitality/digitalhospitality/149346714/greek-hospitality-taking-over-talking-w-demitri-tsolakis-of-xenia/ 149346714 https://content.calibbq.media/?p=15705 Shawn P. Walchef Mon, 20 Oct 2025 17:17:44 -0400 Demetri Tsolakis grew up in his family’s restaurant, where he learned English from guests and discovered his love for hospitality. After a brief career in finance, he returned to the dining room and opened Greco, a fast-casual Greek street food concept in Boston built on warmth and authenticity. Through Xenia Greek Hospitality, he now leads a family of restaurants rooted in philoxenia, the belief in turning strangers into friends. Partnering with KitchenSync transformed his back office, giving his team real-time financial visibility and more time to connect with guests. For Demetri, true hospitality starts with people and technology that protects it.

    Interview Takeaways:
    • Hospitality Before Everything: Demetri’s north star is philoxenia, the ancient Greek idea of turning strangers into friends. Training and culture focus on how you serve, not just what you serve.
    • Technology That Gives Time Back: KitchenSync’s virtual bookkeeping gives real-time numbers, replaces weekend back-and-forth with accountants, and saves 20 to 30 hours per week so leaders can be guest facing.
    • Story First, Brand Second: Each concept tells a different Greek story, while social and on-premise education help guests understand the why behind the food, wine, and experience.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:35:18 false     Pitch The Tide: Chris Munz – Qubriux https://podcast.show/digitalhospitality/digitalhospitality/149281065/pitch-the-tide-chris-munz-qubriux/ 149281065 https://content.calibbq.media/?p=15696 Shawn P. Walchef Fri, 17 Oct 2025 11:30:29 -0400 In this session, Chris Munz presented Qubriux, a customer engagement platform redefining restaurant loyalty through emotion, not just points. A 20-year restaurant technology veteran and Chief Revenue Officer at Qubriux, Chris has helped major brands connect data with meaningful guest experiences. Frustrated by fragmented systems and one-size-fits-all rewards, he joined a team of seasoned restaurant technologists who believe that loyalty should feel personal. Qubriux unifies guest data, marketing, and communication into one intelligent platform that listens, learns, and activates in real time, helping restaurants transform transactions into relationships.

    Interview Takeaways:
    • Loyalty Through Emotion: Qubriux believes real loyalty is emotional, not transactional, focusing on human connection rather than points or discounts.
    • Unified Guest Data: The platform integrates loyalty, marketing, and communication into one system that listens, learns, and acts in real time.
    • Empowering Restaurateurs: Qubriux gives operators actionable insights that turn overwhelming guest data into personalized experiences, helping them drive repeat visits and long-term loyalty.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:36:36 false     Rising Tides Live: The Power Of Partnerships https://podcast.show/digitalhospitality/digitalhospitality/149208343/rising-tides-live-the-power-of-partnerships/ 149208343 https://content.calibbq.media/?p=15686 Shawn P. Walchef Tue, 14 Oct 2025 17:33:26 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the conversation focused on the power and value of partnerships, exploring what makes collaboration work, why so many fail, and how to build relationships that last. The group agreed that true partnerships thrive when both sides take time to build trust, communicate clearly, and define expectations early on. Strong relationships develop through shared values, clear boundaries, and mutual respect, becoming transformative rather than transactional. Success depends on alignment, with clarity on goals, timelines, and communication styles helping to prevent misunderstandings and wasted effort. Sometimes saying “no” early is the most respectful and productive choice. Ultimately, great partnerships are built on trust, transparency, and shared purpose, where both sides commit to helping each other grow.

    Interview Takeaways:
    • Trust Builds the Strongest Partnerships – True collaboration begins with trust, respect, and shared values, creating relationships that last beyond contracts or transactions.
    • Clarity Prevents Confusion – Partnerships thrive when both sides align on goals, timelines, and communication styles, ensuring everyone moves forward with the same expectations.
    • Saying No Strengthens Growth – Learning to walk away from misaligned opportunities protects time, focus, and energy for partnerships that truly support mutual success.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:44:48 false     The Correct Way to Build a Brand in 2025 w/ Dennis Postema https://podcast.show/digitalhospitality/digitalhospitality/149178399/the-correct-way-to-build-a-brand-in-2025-w-dennis-postema/ 149178399 https://content.calibbq.media/?p=15680 Shawn P. Walchef Mon, 13 Oct 2025 16:14:32 -0400 Dennis Postema believes the biggest mistake creators make is staying invisible. As founder of the Motivation and Success TV Network, Postema helps podcasters and entrepreneurs turn shows into global television programs and attention into opportunity. In this episode of Digital Hospitality, he joins Shawn Walchef to talk about the power of distribution, the importance of personal branding, and how self-funded creators can finally start monetizing their message. From collaborating with mentors like David Meltzer to building a network of over 50 shows, Postema proves that visibility and storytelling are the ultimate business advantage.

    Interview Takeaways:
    • Visibility Beats Perfection: Dennis Postema built Motivation and Success TV to help creators get seen. “If you’re the best-kept secret, it doesn’t matter,” he says. Distribution and exposure are the real keys to growth.
    • Monetize Early and Smart: Forget waiting years for sponsors. Postema helps hosts turn interviews and partnerships into revenue within 30 to 60 days, teaching creators to see every guest as an opportunity.
    • Your Brand Is the Business: From Steve Jobs to Ryan Reynolds, Postema says the secret to long-term success is personal branding. “You can do anything when you have a personal brand.”
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:12:41 false     Pitch The Tide: Naki Soyturk – Accross Restaurant Consulting https://podcast.show/digitalhospitality/digitalhospitality/149101077/pitch-the-tide-naki-soyturk-accross-restaurant-consulting/ 149101077 https://content.calibbq.media/?p=15675 Shawn P. Walchef Thu, 09 Oct 2025 16:05:40 -0400 In this session, Naki Soyturk presented Accross Restaurant Consulting, a firm built to help restaurant operators profit and scale without the stress. A former CFO and PwC accountant who spent two decades building systems for global brands and major restaurant groups, Naki has seen how poor financial visibility and inconsistent operations can sink even the best concepts. Through Accross, he applies a manufacturing-style discipline to hospitality, giving independent and multi-unit operators the clarity, accountability, and structure they need to grow. Backed by a team with over 40 years of experience and a promise to guarantee results, Naki’s mission is to replace burnout with balance and help owners work on their business instead of being trapped in it.

    Interview Takeaways:
    • From Chaos to Control: Accross Restaurant Consulting helps operators turn disorganized, stressful operations into structured, scalable systems that drive profitability and consistency.
    • Financial Clarity and Accountability: With Naki Soyturk’s background in accounting and restaurant finance, Accross brings operators the data visibility and decision-making power they need to run smarter businesses.
    • Guaranteed Results Through Discipline: Using a proven six-step profitability framework and group purchasing programs, Accross consistently lowers costs, boosts margins, and gives owners back control of their time and focus.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:00:56 false     Rising Tides Live: YouTube Collaborations https://podcast.show/digitalhospitality/digitalhospitality/149053542/rising-tides-live-youtube-collaborations/ 149053542 https://content.calibbq.media/?p=15664 Shawn P. Walchef Tue, 07 Oct 2025 18:28:06 -0400 Producers Mike Bisceglia and Cam Hardy, from Cali BBQ Media and filling in for host Shawn Walchef, break down how YouTube collaborations are changing the game for creators and brands. They explain how the new feature lets videos appear across multiple channels, why collaboration is still the fastest path to growth, and how aligning with the right audiences drives lasting impact. The discussion dives into the balance between Shorts and long-form strategy, adapting to constant algorithm shifts, and staying authentic through automation and AI. It’s a practical, forward-looking conversation about connection, creativity, and building smarter together on YouTube.

    Interview Takeaways:
    • Collaboration Drives Real Growth – YouTube’s new collaboration feature makes it easier than ever to share audiences across channels. Partnering with creators in your niche can accelerate growth, expand visibility, and attract the right viewers faster than solo efforts.
    • Stay Ahead of the Algorithm – YouTube is always evolving, from Shorts and long-form content to new AI integrations. Success comes from staying curious, testing new tools early, and adapting your approach as the platform shifts.
    • Match Strategy With Authenticity – Growth isn’t just about trends or automation. The most effective creators balance strategy and authenticity—focusing on valuable, consistent content that connects with real audiences over time.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:06:49 false     Can You Teach Great Hospitality? Speakeasy Savant, Ty Fulcher, Shares The Secrets https://podcast.show/digitalhospitality/digitalhospitality/149016441/can-you-teach-great-hospitality-speakeasy-savant-ty-fulcher-shares-the-secrets/ 149016441 https://content.calibbq.media/?p=15661 Shawn P. Walchef Mon, 06 Oct 2025 15:51:50 -0400 When Ty Fulcher opened Social, he turned a forgotten Fort Collins basement into one of Colorado’s most celebrated cocktail bars. What started as a bold move in a beer-dominated town grew into a community built on collaboration, creativity, and genuine hospitality. Alongside his second concept, Union Bar and Soda Fountain, Ty has helped redefine what hospitality means in Northern Colorado. From mentoring his team to co-authoring Social Standards: A Decade of Cocktail Excellence, his story proves that great bars are built not just on drinks, but on connection, teamwork, and the care behind every guest experience.

    Interview Takeaways:
    • Collaboration Fuels Growth: Ty Fulcher’s success in Fort Collins shows that treating fellow operators as allies, not competitors, can elevate an entire community.
    • Hospitality Is a Mindset: Ty hires for attitude over experience, believing you can teach bartending skills but not genuine care for guests.
    • Creativity Builds Connection: With more than 350 original cocktails and a new book, Social Standards: A Decade of Cocktail Excellence, Ty and his team have turned experimentation and collaboration into lasting hospitality culture.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:29:53 false     How to Inspire Any Audience in Minutes https://podcast.show/digitalhospitality/digitalhospitality/148961147/how-to-inspire-any-audience-in-minutes/ 148961147 https://content.calibbq.media/?p=15656 Shawn P. Walchef Fri, 03 Oct 2025 15:40:42 -0400 What makes a keynote unforgettable? In this episode of Digital Hospitality, Shawn Walchef sits down with his media mentor, David Meltzer, as he prepares to headline the Restaurant Transformation Festival in San Diego. Meltzer shares how he turned his worst keynote into a lifelong lesson, why stories change beliefs more than slides ever will, and the power of repeating your greatest hits on stage. From using warm-up videos to staying perfectly on time, his playbook blends discipline with authenticity. Whether you’re leading a restaurant team or stepping onto a conference stage, Meltzer’s insights will help you connect deeper and inspire action.

    Interview Takeaways:
    • Failure Shapes Mastery – David Meltzer’s worst keynote wasn’t a loss; it was a lesson. Early mistakes in tone and timing taught him that audiences decide within minutes whether to listen — and that credibility comes from humility, not ego.
    • Feelings and Beliefs Matter Most – A keynote isn’t about slides or stats. Meltzer stresses that the real goal is changing how people feel and what they believe. When those shift, the audience becomes lifelong fans and clients.
    • Play the Hits – Repetition isn’t a weakness, it’s a strength. Just like the Rolling Stones must play “Satisfaction,” speakers should retell their best stories and lessons. Audiences crave resonance over novelty.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:22:09 false     Pitch The Tide: Spencer Michiel – Back Of House https://podcast.show/digitalhospitality/digitalhospitality/148933077/pitch-the-tide-spencer-michiel-back-of-house/ 148933077 https://content.calibbq.media/?p=15653 Shawn P. Walchef Thu, 02 Oct 2025 11:30:00 -0400

    In this session, Spencer Michiel stepped up to present Back of House, a restaurant technology consultancy and marketplace that helps operators cut through the chaos of endless software options. A former steakhouse manager who learned firsthand how clunky tech can cripple efficiency, Spencer shared how Back of House flips that frustration into clarity. Acting as a “CIO on retainer” for independent operators and multi-unit groups, his team guides restaurants through POS upgrades, integrations, and cost-saving solutions, all while giving access to exclusive vendor deals and unbiased recommendations. Spencer’s pitch showed how Back of House does not just drop more tools into the mix, it simplifies the journey. Whether it is connecting a new point-of-sale, finding the right scheduling software, or mapping an entire tech stack, Back of House positions itself as the guide, not the hero, making sure operators save time, money, and headaches.

    Interview Takeaways:
    • Restaurant Tech Needs a Guide, Not Just More Tools: Back of House acts like a CIO on retainer, helping operators cut through the noise of endless software options and make confident, cost-effective decisions.
    • The Point of Sale Is the Foundation: Spencer emphasized that every other piece of restaurant technology connects back to the POS, making it the most important investment to get right before adopting additional systems.
    • Time and Cost Are the Biggest Barriers: Restaurateurs want new solutions, but limited bandwidth and tight budgets hold many back. Back of House helps remove those barriers by offering clarity, vendor discounts, and unbiased support.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:49:12 false     Rising Tides Live: The Production Machine https://podcast.show/digitalhospitality/digitalhospitality/148902347/rising-tides-live-the-production-machine/ 148902347 https://content.calibbq.media/?p=15641 Shawn P. Walchef Wed, 01 Oct 2025 11:24:28 -0400 Producers Mike Bisceglia and Kyle Pfluger, from Cali BBQ and filling in for host Shawn Walchef, break down how Cali BBQ Media turns ideas into a repeatable production engine. They dig into the balance of art and science in content, why team buy-in matters, and how the right mix of generalists and specialists keeps work moving. The room swaps practical systems too, including Notion for tracking, shared Slack channels with clients, and tools like Descript. Community guests add frameworks like “five senses” content mining, a “cake pop” clip strategy, and the Lindy effect to stay consistent. It’s a candid, tactical look at process, communication, and the habits that ship.

    Interview Takeaways:
    • Buy-in before workflows. Processes only stick when the whole team helps shape them; listening first earns the buy-in that makes any system work.
    • One hub, two channels. Keep production simple and trackable with a single Notion hub, plus two Slack channels per project: a shared client channel and an internal team channel.
    • Clip small, post often. Mine episodes with the “five senses,” publish “cake pop” clips that tease the full story, and prioritize consistency to compound results.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:01:58 false     How Copia Turns Food Waste into Meals (and Tax Savings) https://podcast.show/digitalhospitality/digitalhospitality/148869429/how-copia-turns-food-waste-into-meals-and-tax-savings/ 148869429 https://content.calibbq.media/?p=15636 Shawn P. Walchef Tue, 30 Sep 2025 09:54:09 -0400 Kimberly Smith, CEO of Copia, is on a mission to turn surplus food into community impact. Copia’s technology connects restaurants with local nonprofits in real time, ensuring edible meals go to people who need them instead of landfills. For operators, the solution is simple and profitable. Businesses are protected from liability, earn enhanced tax deductions, and save on disposal costs. Employees gain pride knowing their workplace gives back. With coverage in 43 states, Canada, and Puerto Rico, Copia makes food donation a no brainer. As Kimberly says, “You do well by doing good,” and the industry is catching on.

    Interview Takeaways:
    • Food Waste as Untapped Potential: Kimberly Smith highlights that the United States produces three times more food than it needs, and with food waste ranking as the third-largest global emitter of greenhouse gases, Copia turns this surplus into a powerful opportunity to feed communities and reduce environmental harm.
    • Doing Good as Good Business: Restaurants that partner with Copia gain more than goodwill, as operators benefit from double tax deductions, reduced disposal costs, and stronger employee morale, proving that food donation is both profitable and purposeful.
    • Simplicity as the Real Solution: Copia removes the friction of traditional donation programs by handling logistics and connecting restaurants directly with verified nonprofits, allowing operators to make an immediate impact without adding complexity to their operations.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:44:57 false     Pitch The Tide: Elizabeth Doss https://podcast.show/digitalhospitality/digitalhospitality/148766699/pitch-the-tide-elizabeth-doss/ 148766699 https://content.calibbq.media/?p=15622 Shawn P. Walchef Thu, 25 Sep 2025 15:58:43 -0400 In this session, Elizabeth Doss took the stage to present IzzyInc Studios — a creative studio helping restaurants, brands, and leaders stand out through custom animated GIFs. With more than 6 billion views on her personal creations and another 5 billion across client libraries, Elizabeth showed how GIFs can do more than make people laugh — they can drive attention, spark conversations, and even close deals. From helping operators celebrate guests online to giving sales teams memorable tools that cut through digital noise, Elizabeth demonstrated how branded GIFs bring emotion, authority, and fun into the heart of marketing.

    Interview Takeaways:
    • GIFs as a Business Tool – Elizabeth Doss showed how branded GIFs aren’t just for fun — they can capture attention, start conversations, and even help land major contracts.
    • Billions of Views, Real Impact – With over 11 billion combined views across her personal and client creations, Doss proved that GIFs are one of the most powerful and underused ways for brands to show up online.
    • Making Brands Memorable – From restaurants celebrating guests to consultants reinforcing their catchphrases, Elizabeth demonstrated how GIFs give teams a simple, scalable way to stay top of mind.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:54:49 false     Rising Tides Live: Delegation https://podcast.show/digitalhospitality/digitalhospitality/148715323/rising-tides-live-delegation/ 148715323 https://content.calibbq.media/?p=15617 Shawn P. Walchef Tue, 23 Sep 2025 15:55:30 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the focus was on delegation—why it’s so difficult, how to improve, and what leadership looks like when you let go. Shawn admitted his own struggles as a restaurant owner trying to juggle manager and owner duties, and how becoming a father forced him to rethink what he should hand off. Midway through, he even delegated hosting to Chris Tripoli so he could step away for a call—putting the lesson into practice. Guests added their own insights: the trap of being an “owner–manager,” the power of clear checklists, and what it feels like to be on the receiving end of delegation. The conversation made clear that letting go isn’t about pushing tasks down—it’s about trust, communication, and systems that allow both leaders and teams to thrive.

    Interview Takeaways:
    • Delegation Starts With Letting Go – Shawn Walchef shared how becoming a father forced him to stop trying to be both owner and manager, and how real leadership begins when you trust others to take the wheel.
    • Clear Systems Build Confidence – From checklists to KPIs, guests emphasized that delegation only works when expectations are specific, timelines are clear, and accountability is built into the process.
    • Trust Turns Teams Into Leaders – Whether handing off a live show to Chris Tripoli or assigning daily tasks, the group highlighted that delegation isn’t about dumping work—it’s about empowering others to grow and succeed.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:54:34 false     How Tab Commerce Helps Restaurants Control Cash Flow https://podcast.show/digitalhospitality/digitalhospitality/148677867/how-tab-commerce-helps-restaurants-control-cash-flow/ 148677867 https://content.calibbq.media/?p=15613 Shawn P. Walchef Mon, 22 Sep 2025 15:29:52 -0400 Tab Commerce is redefining finance for restaurants by turning the humble corporate card into a cash flow lifeline. CEO and founder Ty Wilson shares how his background in restaurants and banking inspired him to tackle the chaos of paper checks, vendor payments, and tight margins head-on. Today, thousands of operators use Tab to simplify spending, access higher credit limits, and extend terms up to 60 days — all supported by software built specifically for hospitality. In this Digital Hospitality episode, Wilson explains why finance needs to be as people-first as the industry it serves.

    Interview Takeaways:
    • Turning Cash Flow into Confidence – Tab Commerce helps restaurants replace the stress of juggling checks and credit cards with tools built to keep money moving smoothly.
    • A Card Built for Restaurants – Unlike generic corporate cards, Tab’s flagship product includes real-time visibility, proactive controls, higher limits, and payment terms up to 60 days — turning a simple card into a tool for growth.
    • Hospitality in Finance – With partnerships like the Texas Restaurant Association, Wilson emphasizes that Tab isn’t just software. It’s a people-first financial partner designed to scale alongside operators.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:41:13 false     Pitch The Tide: Jason Berkowitz – CEO and Founder Of Arrow Up Training https://podcast.show/digitalhospitality/digitalhospitality/148602710/pitch-the-tide-jason-berkowitz-ceo-and-founder-of-arrow-up-training/ 148602710 https://content.calibbq.media/?p=15600 Shawn P. Walchef Thu, 18 Sep 2025 15:53:51 -0400

    This weekly Friday series gives founders the mic to share their vision and get unfiltered feedback from a community of operators, leaders, and peers. In this session, Jason Berkowitz took the stage to present Arrow Up Training — a platform built by restaurant operators, for restaurant operators, to help teams become safer, stronger, and more prepared for the realities of the industry. From cutting compliance risks and turnover to transforming supervisors into true leaders, Jason showed how Arrow Up blends real-world hospitality experience with smart systems to protect people, boost performance, and unlock sustainable growth.

    What followed was an open conversation about clarity, traction, and the power of feedback. The group explored how AI can support franchisees, where storytelling connects to trust, and why pitching isn’t just about funding but about sharpening the value you deliver. Erin walked away with insights to strengthen her company’s positioning, while participants left with lessons they could apply to their own businesses.

    Listen to the replay of this first session and follow Cali BBQ Media to join future rooms, pitch your company, and learn from the community.

    Every Friday at 10am PT / 1pm ET, Shawn P. Walchef hosts Pitch the Tide live.

    Interview Takeaways:
    • Stronger Teams Through Better Supervisors – Arrow Up trains supervisors as leaders, not just managers, giving them tools for coaching, feedback, and accountability to cut turnover and boost engagement.
    • Compliance Training That Sticks – Instead of dry modules, Arrow Up uses quick, story-driven lessons with memes and gifs to reduce violations, prevent lawsuits, and lower insurance costs.
    • A Platform Built for ROI – Their system answers What’s next? How do I do it? How do I know it’s done?—combining SOPs, onboarding, and safety tools while tracking performance to drive real financial gains.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:07:11 false     Rising Tides Live: The Power Of Storytelling https://podcast.show/digitalhospitality/digitalhospitality/148549015/rising-tides-live-the-power-of-storytelling/ 148549015 https://content.calibbq.media/?p=15596 Shawn P. Walchef Tue, 16 Sep 2025 21:06:40 -0400 In this session of Rising Tides Live, hosted by Mike Bisceglia filling in for Shawn Walchef, the focus was on the power of storytelling—why it matters, how to practice it, and what makes a story stick. Mike opened up about his own journey creating the Bad Weather Fans podcast, sharing how a chance Twitter argument, a towed car, and years of late-night persistence turned into a 279-episode show now signed to a network. Guests followed with their own “war stories” from kitchens, careers, and life on the road, while giving each other real-time feedback on building hooks, weaving in emotion, and landing a clear takeaway. The conversation highlighted that stories aren’t just marketing tools—they’re bridges. By practicing telling our own stories with detail, emotion, and structure, leaders can connect more deeply, build trust faster, and turn everyday moments into lasting impact.

    Interview Takeaways:
    • Be the Show, Not the Commercial: Speakers emphasized that real connection happens when you stop selling and start telling — using stories to entertain, inspire, and reveal what makes your brand human.
    • Authenticity Builds Unshakable Trust: Personal stories, even messy ones, cut through skepticism and marketing noise by showing vulnerability and real lived experience that audiences can believe in.
    • Repetition Sharpens the Message: Sharing your story often forces clarity — each telling makes it stronger, simpler, and more compelling for both you and your audience.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:54:34 false     How to Replace Group Chat Chaos with Clear Communication https://podcast.show/digitalhospitality/digitalhospitality/148510448/how-to-replace-group-chat-chaos-with-clear-communication/ 148510448 https://content.calibbq.media/?p=15603 Shawn P. Walchef Mon, 15 Sep 2025 16:12:29 -0400 Running a restaurant through text messages and group chats may feel convenient, but it often leads to chaos. In this episode of Digital Hospitality, Zenzap co-founder and CEO Guy Weiss explains why hospitality needed a better solution — one that feels as simple as chat, but is secure, structured, and built for work. From onboarding and shift swaps to sales updates and task delegation, Zenzap gives restaurants a calmer, more efficient way to communicate. Discover how this mobile-first tool is already helping leading operators reduce burnout, prevent costly mistakes, and strengthen culture through clear, reliable communication.

    Interview Takeaways:
    • Group Chats Are Costly: Running a restaurant on iMessage or WhatsApp may feel easy, but it creates hidden costs. Messages get lost, personal numbers are exposed, and operators face risks from poor onboarding to liability issues. What feels convenient can quickly turn chaotic.
    • Simplicity Wins Adoption: Tools like Slack and Teams were never built for hospitality. Zenzap succeeds because it works like everyday chat — simple, intuitive, mobile-first — while adding structure, security, and integrations with restaurant systems that teams actually need.
    • Culture Starts With Communication: A calm, organized platform doesn’t just save time. It also makes it easier for leaders to connect with staff, share appreciation, and reduce burnout. When communication improves, team culture and performance follow.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:45:29 false     Pitch The Tide: Erin Hooper – SVP of Sales for Franchise Systems Ai https://podcast.show/digitalhospitality/digitalhospitality/148429898/pitch-the-tide-erin-hooper-svp-of-sales-for-franchise-systems-ai/ 148429898 https://content.calibbq.media/?p=15591 Shawn P. Walchef Thu, 11 Sep 2025 17:10:49 -0400 Welcome to the first Pitch the Tide, hosted by Shawn Walchef. This new Friday series puts founders on stage to share their vision and get real-time feedback from a community of operators, leaders, and peers. In our kickoff session, Erin Hooper introduced Franchise Systems Ai, a platform designed to help brands scale smarter by systematizing processes and unlocking data-driven growth.

    Interview Takeaways:
    • AI can unlock smarter franchise growth — by standardizing processes and surfacing data, tools like Franchise Systems AI help brands support franchisees and scale with consistency.
    • Pitching is a practice, not just a presentation — founders sharpen their story, positioning, and value by putting ideas into the spotlight and getting direct feedback.
    • Community feedback accelerates clarity — real-time insights from peers and operators can reveal blind spots, strengthen messaging, and create actionable next steps.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:57:03 false     Rising Tides Live: AI Technology In Restaurants https://podcast.show/digitalhospitality/digitalhospitality/148378025/rising-tides-live-ai-technology-in-restaurants/ 148378025 https://content.calibbq.media/?p=15572 Shawn P. Walchef Tue, 09 Sep 2025 18:27:10 -0400 In this session of Rising Tides Live, hosted by Matt Wampler, CEO & Co-Founder of ClearCOGS, filling in for Shawn Walchef, the conversation centered on how restaurants can harness AI as a form of “learned intelligence.” Matt opened with his own story of struggling through the early days of restaurant ownership, sleeping in the back of his Jimmy John’s, and realizing the value of having a true “finger on the pulse” of operations. That experience led to ClearCOGS, built to help operators forecast and act proactively instead of constantly reacting. Joined by leaders across training, finance, and operations, the discussion explored how AI can take the overwhelming breadth of restaurant knowledge—compliance, scheduling, prep, service—and turn it into actionable, time-saving support. The key takeaway was clear: AI isn’t about replacing people, it’s about freeing them to focus on hospitality, culture, and growth.

    Interview Takeaways:
    • AI Turns Learned Intelligence into Action: Matt Wampler shared how ClearCOGS was built from his own sleepless nights running a failing Jimmy John’s, proving that restaurant “know-how” can be digitized into systems that predict needs before problems arise.
    • Time Is the Most Valuable Currency: Guests emphasized that AI’s real promise isn’t fancy tech—it’s giving managers, chefs, and servers back the hours they usually lose to scheduling, compliance, or endless reports so they can spend more time with guests and teams.
    • Hospitality Still Comes First: From training to marketing to finance, AI can streamline the noise, but it can’t replace human connection. Used wisely, it becomes a co-pilot that strengthens culture, service, and the guest experience.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     Restaurant Industry Trends & the Future of Tech in Hospitality https://podcast.show/digitalhospitality/digitalhospitality/148346491/restaurant-industry-trends-the-future-of-tech-in-hospitality/ 148346491 https://content.calibbq.media/?p=15578 Shawn P. Walchef Mon, 08 Sep 2025 15:50:33 -0400 Danny Klein, Vice President of Editorial at QSR and FSR Magazine, has spent the last decade chronicling the restaurant industry’s evolution. From his early, nerve-wracking days at the National Restaurant Show to launching packed conferences, Klein has built a career on amplifying the voices of operators. He’s watched trends shift from SEO to curated storytelling, from robotics hype to AI results, and from automation to a renewed focus on hospitality. For Klein, the mission is clear: listen to the industry, share its stories, and create spaces where restaurants can thrive.

    Interview Takeaways:
    • Media Must Evolve: Over his decade at QSR and FSR Magazine, Klein has steered the publications from casting a wide SEO net to creating highly curated content funnels. He also expanded into live events like QSR Evolution, proving that restaurant storytelling isn’t confined to print or digital—it’s about building real communities.
    • AI Becomes Practical: At the 2025 National Restaurant Show, Klein observed a major shift. AI has moved from blue-sky theory to practical application, with operators now using it to improve margins, streamline operations, and optimize the back of the house in measurable ways.
    • Human Connection Wins: The pandemic era sparked a rush toward automation, but Klein highlights how customers quickly rebelled against transactional dining. Today’s guests want experiences that feel personal and differentiated, with technology supporting—not replacing—the human element of hospitality.
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:17:39 false     Rising Tides Live: How To Get Engagement For Your Business https://podcast.show/digitalhospitality/digitalhospitality/148210116/rising-tides-live-how-to-get-engagement-for-your-business/ 148210116 https://content.calibbq.media/?p=15556 Shawn P. Walchef Tue, 02 Sep 2025 21:41:22 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the spotlight was on engagement—what it really means, how to build it, and why it matters. From “the truth vibrates the fastest” to the art of making stories sticky, the conversation moved through practical lessons on creating attention, trust, and loyalty. Guests explored how speed and relevance fuel social media, how to mine everyday logs for story gold, and why one-to-one connections outlast broad marketing buckets. By treating engagement as both a discipline and a daily practice, business leaders can transform casual interactions into lasting relationships.

    Interview Takeaways:
    • Truth Sparks Instant Connection: Guests highlighted that honesty—whether uplifting or uncomfortable—creates the deepest engagement. When people sense authenticity, they stop scrolling, lean in, and respond. Engagement begins with telling the truth, not polishing the perfect pitch.
    • Everyday Stories Are Marketing Gold: From a frozen yogurt shop delighting an Alzheimer’s patient daily to restaurants mining their manager logs, the discussion showed that ordinary moments are extraordinary when captured and shared. Collecting these stories creates a renewable source of meaningful content.
    • One-to-One Beats Broad Buckets: Old-school segmentation can’t match the power of personalized engagement. Whether it’s a direct text, a thank-you video, or a small gift, treating customers as individuals builds loyalty that mass marketing simply can’t replicate.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:08:00 false     How to Get Out of Your Four Walls and Grow Your Restaurant https://podcast.show/digitalhospitality/digitalhospitality/148180824/how-to-get-out-of-your-four-walls-and-grow-your-restaurant/ 148180824 https://content.calibbq.media/?p=15549 Shawn P. Walchef Mon, 01 Sep 2025 16:01:52 -0400 In this episode of Digital Hospitality, host Shawn Walchef sits down in Las Vegas with two industry powerhouses: Matt Plapp, CEO of America’s Best Restaurants, and veteran restaurant coach David Scott Peters. Together, they unpack why storytelling is the most powerful weapon independents have against chains and why events like Pizza Expo are vital for growth and energy. If you’re a restaurant owner searching for clarity, connection, or customers, this conversation is a must-listen.

    Interview Takeaways:
    • Compete with Restaurant Chains by Owning Your Story David Scott Peters, the original “restaurant coach,” stresses that independent operators must embrace storytelling to compete with chain restaurants. Sharing your “why,” your values, and your community connection can build loyalty that no ad campaign can buy.
    • The Roadshow Effect Matt Plapp, Chief Energy Officer of America’s Best Restaurants, is helping operators get out of the shadows with the ABR Roadshow. Modeled after Diners, Drive-Ins and Dives, his team has already filmed over 2,500 episodes spotlighting local restaurants on their own social media platforms.
    • Why You Need to Leave Your Four Walls Both leaders push operators to get outside their restaurants—whether at Pizza Expo, Bar & Restaurant Expo, or other events. The networking, energy, and even two new ideas can transform a business. “You can’t stay within your four walls and only know what you know,” says Peters.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:09:40 false     Turning AI into Daily Practice for Growth https://content.calibbq.media/turning-ai-into-daily-practice-for-growth/ 148075085 https://content.calibbq.media/?p=15534 Shawn P. Walchef Wed, 27 Aug 2025 15:46:14 -0400 Artificial intelligence is no longer optional, it is essential. In this episode, Shawn Walchef and mentor David Meltzer break down how AI connects with the Stage Theory and why building a “social silo” is more valuable than a website. Meltzer explains how he incorporates AI into his values, daily practices, and execution model, sharing examples from client coaching to personal decision-making. The discussion highlights how AI speeds up content creation, personalizes storytelling, and amplifies distribution across platforms. For business leaders and creators, this conversation is a roadmap to making AI a daily habit that fuels exponential growth.

    Interview Takeaways:
    • AI as Daily Practice – David Meltzer emphasizes that artificial intelligence isn’t something to experiment with once in a while; it’s a tool to practice daily. By aligning values, daily activities, execution models, and incentives with AI, he treats it as a skill that compounds over time.
    • Beyond ChatGPT – While most people stop at ChatGPT, Meltzer highlights the growing ecosystem of specialized AI tools built for industries like restaurants, book writing, and legal research. He stresses that exploring multiple platforms can unlock unique advantages.
    • Social Silos Over Websites – Meltzer’s Stage Theory has evolved into the concept of a “social silo,” where your presence across platforms creates a rabbit hole for audiences. Instead of relying solely on SEO and websites, AI-powered content capture and distribution feed the algorithms so that audiences inevitably discover and re-discover you.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     Rising Tides Live: Squashing Automatic Negative Thoughts (Squashing ANT’s!) https://content.calibbq.media/rising-tides-live-squashing-automatic-negative-thoughts-squashing-ants/ 148054947 https://content.calibbq.media/?p=15530 Shawn P. Walchef Tue, 26 Aug 2025 22:58:28 -0400 In this session of  Rising Tides Live, hosted by Mike Bisceglia filling in for Shawn Walchef, the focus was on “ANTs”—Automatic Negative Thoughts—and how recognizing and reframing them can unlock confidence and clarity. Guests shared personal experiences of battling doubt, stress, and self-criticism, offering strategies for shifting mindset, challenging false narratives, and leaning on community support. The discussion highlighted that negative thoughts are natural, but they don’t have to define outcomes. By learning to spot them, challenge them, and replace them with more constructive perspectives, business leaders and entrepreneurs can turn mental roadblocks into opportunities for growth.

    Interview Takeaways:
    • Recognize and Reframe Automatic Negative Thoughts (ANTs): Identifying negative thought patterns is the first step toward building confidence and clarity. By reframing these thoughts, individuals can shift from self-doubt to self-empowerment.
    • Mindset Matters: Challenging false narratives and replacing them with constructive perspectives helps transform mental roadblocks into growth opportunities, especially for business leaders and entrepreneurs.
    • Community Support is Key: Leaning on others for perspective and encouragement plays a vital role in managing stress, battling self-criticism, and maintaining a healthy mindset.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     PodPitch Connects Entrepreneurs with the Podcasts That Matter Most https://podcast.show/digitalhospitality/digitalhospitality/148018007/podpitch-connects-entrepreneurs-with-the-podcasts-that-matter-most/ 148018007 https://content.calibbq.media/?p=15539 Shawn P. Walchef Mon, 25 Aug 2025 16:08:28 -0400 PodPitch is helping entrepreneurs, creators, and businesses land more podcast interviews without the manual grind. Co-founded by Parker Olson, the platform automates research, qualification, and outreach, enabling users to connect with the right shows at scale. In the past year alone, PodPitch has powered more than one million outreach emails, representing nearly 8% of all podcast interviews booked. Beyond placement, Olson emphasizes the ripple effects: podcasts create relationships, provide repurposable marketing content, and help entrepreneurs sharpen their story. In this Digital Hospitality episode, he shares how PodPitch is streamlining access to one of today’s most valuable growth channels.

    Interview Takeaways:
    • Podcasts as Opportunity Engines: Parker Olson discovered that a single guest appearance could open doors to buyers, investors, and partnerships, sparking the creation of Pod Pitch.
    • Automation at Scale: PodPitch uses AI, no-code tools, and automation to research, qualify, and pitch guests — accounting for nearly 8% of all podcast interviews in the past year.
    • Beyond the Mic: The value of podcasting isn’t just audience reach — it’s building relationships with past guests, repurposing content into ads, and sharpening how entrepreneurs tell their story.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:21:57 false     How To Keep Multiple Restaurant Locations Operating Successfully https://podcast.show/digitalhospitality/digitalhospitality/147914859/how-to-keep-multiple-restaurant-locations-operating-successfully/ 147914859 https://content.calibbq.media/?p=15515 Shawn P. Walchef Wed, 20 Aug 2025 15:56:26 -0400 Robbie Schloss, founder of Castle Hospitality Group, joins Shawn Walchef on Digital Hospitality to share how he built Shore Club Chicago and scaled JoJo’s ShakeBAR. Robbie explains how nostalgia, immersive experiences, and over-the-top shakes turned JoJo’s into a social media sensation. He also breaks down why tech partners like Toast and F3 are critical for growth. From Winter Wonderland pop-ups to his “Robbie’s Recs” videos, Robbie shows how creative marketing, culture, and community can fuel both hospitality and expansion.

    Interview Takeaways:
    • Scaling Beyond Chicago – What started as a single beachside concept has grown into JoJo’s ShakeBAR, with nine locations across four states. By blending nostalgia-driven dining with themed pop-ups and consistent guest experiences, Castle Hospitality Group has shown that creative storytelling and solid operations can fuel rapid expansion.
    • F3 as a Growth Partner – Technology alone isn’t enough. F3 acts as an embedded partner for Robbie’s team, handling everything from system installs and server setups to answering helpline calls in seconds. Their support gives managers confidence, ensures reliability across markets, and allows operators to focus on people, not problems.
    • Storytelling that Sticks – Beyond giant shakes and Instagrammable moments, Robbie connects directly with guests through his unscripted video series, Robbie’s Recs. The off-the-cuff clips showcase menu items with humor and authenticity, humanizing the brand while driving digital buzz that translates into real-world traffic and loyal customers.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:16:53 false     Rising Tides Live – Public Speaking “The Stage Theory” https://podcast.show/digitalhospitality/digitalhospitality/147889523/rising-tides-live-public-speaking-the-stage-theory/ 147889523 https://content.calibbq.media/?p=15509 Shawn P. Walchef Tue, 19 Aug 2025 16:16:45 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the focus was on public speaking and the “Stage Theory”—how showing up on stage, online, or in front of a camera creates opportunities far beyond the moment. Guests opened up about their own fears, breakthroughs, and lessons learned, from corporate presentations to casual livestreams, highlighting how preparation, confidence, and storytelling shape every audience connection. The conversation underscored that great speakers aren’t born but built through reps, iteration, and authenticity. By treating every stage as a chance to practice and every story as a bridge, business leaders can transform public speaking from a fear into a growth engine

    Interview Takeaways:
    • Public Speaking Is a Universal Fear but a Teachable Skill: Even the most confident entrepreneurs and leaders admitted they once dreaded being on stage. Through preparation, repetition, and a willingness to stumble, they showed how anyone can transform fear into a strength and build real confidence over time.
    • Stage Theory Extends the Reach of Every Talk: A single presentation no longer stops at the walls of a conference hall. By recording and sharing across platforms like YouTube, LinkedIn, and podcasts, one talk can echo far beyond the initial audience and reach thousands who never sat in the room.
    • Stories Beat Slides Every Time: While data and decks have their place, it’s the personal stories that resonate most. From lessons learned in sales competitions to heartfelt testimonies, the discussion reinforced that audiences remember emotion and narrative long after they forget charts and bullet points.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:59:42 false     The Tech Stack Behind a Modern Restaurant Empire https://podcast.show/digitalhospitality/digitalhospitality/147860590/the-tech-stack-behind-a-modern-restaurant-empire/ 147860590 https://content.calibbq.media/?p=15505 Shawn P. Walchef Mon, 18 Aug 2025 16:42:21 -0400 Adam Rainy and David Valentine turned a chance connection into 3 Keys and Company, a growing restaurant management group operating multiple concepts across the Southeast. Scaling came with its share of challenges — from juggling facilities to keeping financials clear across several locations. That’s when KitchenSync stepped in. By streamlining reporting and integrating seamlessly with their systems, KitchenSync helped them cut end-of-month reports from weeks to just days. With better clarity, Adam and David can focus less on chasing numbers and more on guiding their teams, supporting growth, and keeping their eyes on tomorrow.

    Interview Takeaways:
    • Systems Drive Growth – For Adam and David, building restaurants without reliable systems wasn’t an option. 3 Keys and Company runs on processes that reduce chaos and let managers focus on people and service. As Adam explained, “Systems and processes make this business. Otherwise the phone never stops ringing.”
    • Financial Clarity Brings Peace of Mind – Reports that once took up to two weeks now land in just three to five days. With KitchenSync, Adam and David know exactly where their restaurants stand at any given time, turning stress into confidence. As David put it, “We get to sleep ten nights better now.”
    • Infrastructure Before Expansion Growth can be tempting, but 3 Keys and Company cautions operators to slow down. “Don’t do it quickly,” Adam advised. David adds that true success comes from reinvesting in people and infrastructure before opening the next location — a formula that creates stability, balance, and long-term growth.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:25:06 false     Rising Tides Live: New Media vs Old Media https://podcast.show/digitalhospitality/digitalhospitality/147728796/rising-tides-live-new-media-vs-old-media/ 147728796 https://content.calibbq.media/?p=15487 Shawn P. Walchef Tue, 12 Aug 2025 16:18:53 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef,  the conversation explored the shifting landscape between old media and new media—and what that means for storytellers, business owners, and consumers alike. From newspapers and cable TV to podcasts, livestreams, and TikTok, the group compared how information is created, shared, and trusted in a world where everyone can be their own broadcaster. The discussion touched on the enduring value of legacy outlets, the democratization of content creation, and the need for authenticity in a crowded digital space. Personal stories highlighted how media habits have evolved, why credibility still matters, and how the smartest brands are meeting audiences wherever they consume. It was a candid look at where media has been, where it’s headed, and how to navigate both worlds with intention and trust.

    Interview Takeaways:
    • Authenticity Wins in Any Era: Whether it’s a podcast or a primetime news slot, audiences connect with content that feels genuine, not overly polished or sales-driven.
    • Both Worlds Still Matter: Legacy outlets offer credibility and reach, while new media provides speed, accessibility, and direct audience connection—savvy storytellers find ways to use both.
    • Storytelling Is the Real Constant: Platforms change, but compelling, well-told stories remain the foundation for building trust, attracting attention, and creating lasting impact.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:01:47 false     The Future of Hospitality is Data-Driven and Human-Centered https://podcast.show/digitalhospitality/digitalhospitality/147701533/the-future-of-hospitality-is-data-driven-and-human-centered/ 147701533 https://content.calibbq.media/?p=15484 Shawn P. Walchef Mon, 11 Aug 2025 16:18:59 -0400 Kevin Planovsky, Principal and Head of Growth at Croud, is helping brands merge technology, strategy, and storytelling to create stronger guest experiences. After selling his boutique Atlanta agency, Kevin joined Croud’s global, tech-enabled marketing team to focus on multi-location restaurant and retail growth. His philosophy blends first-party data analysis with authentic storytelling, ensuring every interaction feels personal. Beyond Croud, Kevin invests in ventures like Relish, a platform that connects restaurants with local creators. With AI reshaping marketing possibilities, he remains committed to efficiency, measurable growth, and keeping hospitality at the heart of every brand experience.

    Interview Takeaways:
    • Hospitality Happens Everywhere: Kevin Planovsky believes the guest experience extends beyond the dining room. Whether it is at the table, on a mobile app, or in a drive-thru lane, every touchpoint is an opportunity to connect.
    • Data First, Story Always: Starting with first-party customer data, Kevin builds strategies that simplify the noise and turn digital interactions into lasting relationships.
    • Tech Powered, People Driven: With Croud’s global network and AI capabilities, Kevin delivers results efficiently while keeping the human connection at the center of every campaign.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:23:55 false     Rising Tides Live: Why You Should Build In Public https://podcast.show/digitalhospitality/digitalhospitality/147568686/rising-tides-live-why-you-should-build-in-public/ 147568686 https://content.calibbq.media/?p=15461 Shawn P. Walchef Tue, 05 Aug 2025 20:23:59 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the conversation centered on the uncomfortable, unpolished, and ultimately rewarding process of building in public. Whether you’re launching a product, reshaping your brand, or just trying to find your voice, the act of showing your work before it’s perfect can feel terrifying—but also deeply liberating. This session explored why vulnerability is a competitive advantage, how imperfection builds trust, and what happens when you trade polished optics for real momentum. From false starts to quiet wins, the group reflected on the power of consistency, the value of community feedback, and the freedom that comes when you stop waiting to be ready and start sharing what’s real.

    Interview Takeaways:
    • Perfection is the enemy of momentum – Waiting until something is “ready” often means it never gets shared. Progress comes from doing, not over-polishing.
    • Vulnerability builds connection – Sharing your process, including failures and pivots, invites others to relate, support, and learn alongside you.
    • Community creates accountability – When you build out loud, you are more likely to stay consistent, receive feedback, and keep going even when it is messy.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:02:09 false     Tech on Call, Vibes Always On: How F3 Keeps Restaurants and Nightlife Running Smooth https://podcast.show/digitalhospitality/digitalhospitality/147541174/tech-on-call-vibes-always-on-how-f3-keeps-restaurants-and-nightlife-running-smooth/ 147541174 https://content.calibbq.media/?p=15459 Shawn P. Walchef Mon, 04 Aug 2025 16:07:52 -0400 Running a high-volume hospitality group requires more than just great food and vibes. It takes airtight systems and rapid response. That’s why Nils Westlind partners with F3, a restaurant technology and support provider that helps power his Chicago concepts from the ground up. F3 handles everything from network setup to real-time issue resolution, ensuring that operations run smoothly even during peak hours. When a late-night systems crash threatened thousands in sales, F3 showed up in person to fix it. For Westlind, they are a critical part of the team that keeps service flowing and revenue protected. Check out this episode of Digital Hospitality to hear how Nils blends tech, culture, and storytelling to build unforgettable hospitality experiences.

    Interview Takeaways:
    • Powering Hospitality with Responsive Tech – In a fast-paced, high-volume environment, downtime isn’t an option. Nils Westlind relies on partners like F3 to ensure his restaurants and nightclubs run without disruption. From real-time support during late-night system crashes to seamless setup for new concepts, F3 helps keep operations sharp and guests happy.
    • Scaling with Story and Strategy – Each of Westlind’s concepts are built on a strong narrative and clear operational vision. By blending personal heritage with thoughtful design and execution, he creates immersive experiences that feel both authentic and unforgettable.
    • Building Teams that Last – Westlind knows that great hospitality starts behind the scenes. His approach to leadership emphasizes role clarity, collaboration, and creative freedom. With specialized teams and trusted creative partners, he fosters an environment where people thrive and burnout is avoided.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:32:09 false     No More Math at 2AM: The Tip Tech That Let This Leader Build Bigger https://content.calibbq.media/no-more-math-at-2am-the-tip-tech-that-let-this-leader-build-bigger/ 147407429 https://content.calibbq.media/?p=15446 Shawn P. Walchef Wed, 30 Jul 2025 15:42:55 -0400 After 26 years at Applebee’s, Denny LiPira made the leap from corporate stability to entrepreneurial growth. Now overseeing operations for Island Wing Company and The Toasted Yolk Café, he’s building something new with leaner teams, stronger culture, and smarter systems. In this episode of Digital Hospitality, LiPira shares how Kickfin helped eliminate the chaos of nightly tip-outs and gave staff instant access to their earnings. Integrated with Toast, it streamlines operations and builds trust

    Interview Takeaways:
    • Kickfin Replaces End-of-Shift Chaos with Confidence: Before Kickfin, nightly tip-outs were time-consuming, error-prone, and cash-heavy. Now, Denny LiPira’s managers close faster, and staff still get paid the same day—without the stress.
    • Fewer Mistakes, More Trust: With Kickfin automatically calculating and distributing tips, human error is off the table. That means fewer headaches, cleaner books, and a smoother experience for both staff and leadership.
    • Betting on Yourself Isn’t Reckless—It’s Required: After nearly three decades at Applebee’s, LiPira walked away from a stable corporate career to build something new. His advice: “If you’re gonna do it, you’ve got to do it today.”
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     Rising Tides Live: Ask Shawn Anything https://content.calibbq.media/rising-tides-live-ask-shawn-anything/ 147382351 https://content.calibbq.media/?p=15432 Shawn P. Walchef Tue, 29 Jul 2025 17:10:03 -0400 In this session of Rising Tides Live, the community gathered for a special Ask Shawn Anything, where host Shawn Walchef took questions from the group and encouraged everyone to do the same. From a former dishwasher turned GM sharing leadership lessons, to a barbecue pitmaster navigating burnout and balance, the conversation was honest, practical, and full of insight. Shawn opened up about imposter syndrome, learning to ask for help, and the power of storytelling over sales. The group exchanged ideas about AI, content creation, restaurant leadership, and mentorship. Whether you’re building a team, launching a product, or just trying to keep your table stable, this session was a reminder that curiosity, consistency, and community are the real secret ingredients.

    Interview Takeaways:
    • Leadership Is About Listening, Not Just Managing – Great leaders create space for ideas to flow, recognize wins both big and small, and support their teams with consistent encouragement—not just correction.
    • Content Creation Starts with Consistency – Whether it’s Substack, LinkedIn, or 60-second videos on TikTok, the key to growing your digital presence is to start small, show up daily, and share what you know.
    • Asking for Help Builds Stronger Businesses – The most successful operators aren’t afraid to ask questions, lean on their community, and delegate with intention. Growth often begins with vulnerability.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     Why US Foods Is Turning the Food Show Into a Full-On Operator Retreat https://podcast.show/digitalhospitality/digitalhospitality/147357527/why-us-foods-is-turning-the-food-show-into-a-full-on-operator-retreat/ 147357527 https://content.calibbq.media/?p=15438 Shawn P. Walchef Mon, 28 Jul 2025 15:45:49 -0400 US Foods is reimagining the traditional food show with Food Fanatics 2025, an immersive event for restaurant operators happening August 19–20 at Mandalay Bay in Las Vegas. Behind it all are industry veterans like Lance Reynolds and Chef Scott McCurdy, whose passion for helping operators grow is the heartbeat of the event. With live demos, hands-on tech, and real-world workshops, this isn’t just about food—it’s about the future. “This is about recharging,” says Scott. “Come recharge with us.” For Lance and Scott, it’s not just a show. It’s personal. And it’s built for you. They joined Shawn Walchef on Digital Hospitality to preview what’s coming.

    Interview Takeaways:
    • This Isn’t a Trade Show—It’s a Recharge: Food Fanatics 2025 is designed to help restaurant operators pause the chaos, step away from the daily grind, and return to their businesses with fresh ideas, renewed energy, and a clear sense of direction.
    • Built for Operators, Not Just Sales Reps: From labor-saving ingredients to digital tools like Moxē, everything at Food Fanatics is curated with one goal: to make running a restaurant more efficient, more profitable, and less overwhelming.
    • Hospitality Runs on Community: Whether you’re fighting to stay afloat or preparing to grow, Food Fanatics creates space for restaurateurs to connect, swap stories, and learn from others who truly understand the challenges of the business.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:31:36 false     How We Made Restaurant Reporting Actually Useful https://podcast.show/digitalhospitality/digitalhospitality/147246683/how-we-made-restaurant-reporting-actually-useful/ 147246683 https://content.calibbq.media/?p=15422 Shawn P. Walchef Wed, 23 Jul 2025 15:47:26 -0400 Martha’s Vineyard restaurateur Ted Courtney has spent his career navigating the highs and lows of seasonal business. But with two popular restaurants in a competitive market, he needed more than experience. He needed reliable systems. In this episode of Digital Hospitality, Ted shares how KitchenSync transformed his financial operations, giving him real-time insights, cost control, and objective data that help his team make smarter decisions every day. If you are a restaurant owner trying to balance creativity with control, Ted’s story shows how the right tools make all the difference.

    Interview Takeaways:
    • Turning Data into Daily Decisions – For Ted Courtney, running two busy restaurants on Martha’s Vineyard means making quick decisions in a high-pressure, seasonal market. KitchenSync gives his team live, objective data that helps them control costs, manage inventory, and adjust purchasing on the fly. Instead of relying on gut instinct or end-of-month reports, Ted now has the clarity to make smart calls in real time.
    • Building Systems that Survive the Season – Seasonal operations come with unique challenges like unpredictable staffing, fluctuating demand, and tight margins. By integrating KitchenSync into his workflow, Ted has built systems that help his team flex with the ups and downs of the season. From managing prepurchases to reducing waste in the slow months, KitchenSync gives Ted confidence that every dollar and every decision counts.
    • Creating Objectivity in a Subjective Business – Restaurants will always be personal, built on relationships and run by passion. But Ted believes financial data should never be subjective. KitchenSync helps him remove the guesswork from the equation. Whether he is meeting with chefs or managers, he can turn the screen around, show the numbers, and have fact-based conversations about performance.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:28:51 false     Rising Tides Live: Building An Audience From Anywhere https://podcast.show/digitalhospitality/digitalhospitality/147223089/rising-tides-live-building-an-audience-from-anywhere/ 147223089 https://content.calibbq.media/?p=15415 Shawn P. Walchef Tue, 22 Jul 2025 16:42:41 -0400  Rising Tides Live, hosted by Shawn Walchef, the community gathered around a powerful idea: how can creators build an authentic audience from anywhere in the world? The guest was David Lissah, a UK-born entrepreneur and creator who moved to Bulgaria in 2024—and whose candid content about life abroad turned into a viral storytelling journey. What began as a simple Instagram DM between Shawn and David quickly evolved into a real-world connection, a podcast recording in Sofia, and now a global conversation about creativity, community, and the courage to show up online. From smartphone storytelling to social media algorithms, Shawn and David explored how creators and business owners alike can stop overthinking content, embrace discomfort, and unlock real growth—no matter where they are.Interview Takeaways:
    • Start Before You’re Ready – Your content won’t be perfect in the beginning — and that’s exactly how it should be. David Lissah reminded us that the only way to improve is by actually creating. The more you post, the more you learn what works, and the better you get over time.
    • Authenticity Wins – Social media doesn’t reward fake personas. David built his audience by being unapologetically himself — sharing honest stories, showing real moments, and resisting the urge to follow trends for the sake of it. When you show up as your true self, people pay attention.
    • Engagement Builds Community – Posting is just the first step. David emphasized how important it is to engage with your audience — reply to comments, connect with other creators, and be part of the conversation. That’s how you build real relationships and turn followers into a supportive community.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:55:25 false     Social Media Rule #1: You’re Going to Suck When You Start https://podcast.show/digitalhospitality/digitalhospitality/147193575/social-media-rule-1-youre-going-to-suck-when-you-start/ 147193575 https://content.calibbq.media/?p=15413 Shawn P. Walchef Mon, 21 Jul 2025 16:01:10 -0400 David Lissah didn’t move to Bulgaria planning to be a content creator — but that’s exactly what happened. By sharing his honest story online, he built a personal brand, launched a freelance business, and discovered the power of authentic content. In this conversation, Lissah shares how staying true to yourself (and setting healthy boundaries) leads to long-term success. He explains why business owners are already creators — and why documenting your journey opens doors. Whether you’re an aspiring influencer or a business owner on the fence about content, Lissah’s story will motivate you to start.

    Interview Takeaways:
    • Authenticity Wins Every Time – David Lissah learned the hard way that forcing content that doesn’t feel right only burns you out. Whether you’re a business or a creator, staying true to yourself builds lasting connections.
    • Boundaries Make the Dream Work – From working with his wife to setting strict work hours, David shares why structure and clear boundaries are the secret to making content creation sustainable — and fun.
    • You’ll Suck at First — That’s the Point – Everyone starts at zero. The key is to pick up your phone, hit record, and get comfortable being uncomfortable.
    Episode Links:

     

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:18:34 false     No Tax on Tips? Here’s What Restaurant Owners Need to Know https://podcast.show/digitalhospitality/digitalhospitality/147088454/no-tax-on-tips-heres-what-restaurant-owners-need-to-know/ 147088454 https://content.calibbq.media/?p=15410 Shawn P. Walchef Wed, 16 Jul 2025 16:25:56 -0400 Brian Hassan, Co-CEO of Kickfin, joins Digital Hospitality to break down the “No Tax on Tips” bill and why it matters for every restaurant operator in America. He explains how the legislation works, who qualifies, and why digital tip tracking is essential for compliance and employee financial health. From avoiding audits to helping staff build credit, Brian makes a clear case for ditching cash and embracing transparency. If you want your business and your team to benefit from the new rules, this episode is your guide to getting ahead before the law becomes a reality.

    Interview Takeaways:
    • A Tax Break for Tipped Workers – The “No Tax on Tips” Bill would allow service employees to deduct up to $25,000 in tips from their federal income taxes—if they earn less than $160,000 annually. It’s a big win for hourly workers, but only if their tips are properly reported.
    • Transparency Starts with Tracking – Without digital records, employers and employees could miss out. Operators need tools that accurately log tip payouts to stay compliant, avoid audits, and support their team’s financial future.
    • Digital Tips Build Real Credit – When workers don’t report tips, it hurts more than tax returns. Untracked income makes it harder to rent an apartment, finance a car, or build credit. Going digital benefits everyone—today and down the line.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:21:36 false     Rising Tides Live: Post Production Speed https://podcast.show/digitalhospitality/digitalhospitality/147065817/rising-tides-live-post-production-speed/ 147065817 https://content.calibbq.media/?p=15395 Shawn P. Walchef Tue, 15 Jul 2025 20:41:11 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the community rallied around a clear challenge: how can content teams move faster without sacrificing purpose? The guest was Scot Turner, a London-based hospitality consultant and creative thinker, who recently joined Shawn and their families on a vacation in Bulgaria. What started as a transatlantic DM has grown into a real-world collaboration rooted in media, mindset, and shared values. From filming with iPhones on the Black Sea to launching a cross-team YouTube workflow, Shawn and Scot sparked a rich conversation about systems, speed, and how two hospitality pros are using technology not just to create content—but to create time.

    Interview Takeaways:
    • Speed Is a Skill You Can Build – Great content isn’t just about quality — it’s about timing. Scot Turner emphasized that post-production speed is something you can train for. By making speed a habit, not an afterthought, brands can stay ahead of the conversation and maximize impact.
    • Systems Don’t Limit Creativity — They Unlock It – Whether in a kitchen or a content studio, having a clear workflow gives you the freedom to move fast without losing intention. Scot likened media production to restaurant operations: when everyone knows the process, you gain efficiency and clarity.
    • Publish First, Then Polish if You Must – The traditional mindset says hold onto content until it’s perfect. But in today’s fast-paced world, waiting often means missing the moment. Scot challenged creators to flip the habit: publish quickly, and make adjustments after. Momentum matters more than perfection.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:06:00 false     New Law, No Problem: The Alcohol Payment Shift Restaurants Can’t Ignore https://podcast.show/digitalhospitality/digitalhospitality/147033716/new-law-no-problem-the-alcohol-payment-shift-restaurants-cant-ignore/ 147033716 https://content.calibbq.media/?p=15392 Shawn P. Walchef Mon, 14 Jul 2025 15:46:02 -0400 Wendy Turk, VP of Regulatory Affairs at Fintech, joins Digital Hospitality to break down California’s new alcohol payment law — and what every bar, restaurant, and distributor needs to know before it takes effect in 2026. From cutting through legal confusion to eliminating check fraud, Wendy explains how Fintech’s free solution makes compliance easy, efficient, and headache-free. Whether you operate a single location or dozens, this episode is your guide to navigating one of the biggest industry shifts in years.

    Interview Takeaways:
    • The New Law Coming – Starting January 1, 2026, California will require all beer, wine, and spirits payments between wholesalers and retailers to be made electronically. And not just any electronic payment — they must be distributor-initiated.
    • Compliance Doesn’t Have to Be Hard – Fintech, the longtime leader in alcohol invoice automation, offers a free, fully compliant solution that makes it easy for restaurants and bars to stay on the right side of the law and save serious time and stress.
    • The End of the Checkbook Era – The days of writing checks at 6am deliveries, digging into petty cash, or chasing down invoices are over. With fraud on the rise and efficiency at a premium, moving to automated payments is a win for everyone.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     How To Book Your Dream Podcast Guest https://podcast.show/digitalhospitality/digitalhospitality/146906800/how-to-book-your-dream-podcast-guest/ 146906800 https://content.calibbq.media/?p=15386 Shawn P. Walchef Wed, 09 Jul 2025 17:23:22 -0400 Shawn Walchef turned a bold dream into reality: landing an interview with Shaquille O’Neal. But the real story isn’t about fame—it’s about persistence, preparation, and the power of storytelling. From putting Shaq’s name on a vision board to building years of credibility through content, Walchef shows what’s possible when you call your shot and keep showing up. This isn’t just a behind-the-scenes look at a dream interview. It’s a roadmap for creators, entrepreneurs, and restaurant operators ready to think bigger, build their brand, and turn media into momentum. Your Shaq moment might be closer than you think.

    Interview Takeaways:
    • Call Your Shot, Then Chase It – Getting Shaquille O’Neal on Restaurant Influencers didn’t happen by accident—it started with intention. Shawn Walchef put Shaq’s name on the board, asked bold questions, and stayed persistent even after being told no. Dream guests and big opportunities don’t just appear—you have to go after them.
    • Preparation Creates Confidence – Years of interviewing operators, founders, and storytellers gave Walchef the reps he needed. So when it was finally “go time” with Shaq, he was ready. The lesson: show up before the spotlight hits, so when it does, you’re not scrambling—you’re locked in.
    • Your Story Builds Your Business – The Shaq interview wasn’t just a flex—it was proof that content opens doors. Walchef turned storytelling into brand deals, community, and real-world partnerships. Whether you’re after a guest, a client, or a customer, the way you tell your story determines who listens.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:11:09 false     Rising Tides Live: Cutting Edge Technology In The Military https://podcast.show/digitalhospitality/digitalhospitality/146881394/rising-tides-live-cutting-edge-technology-in-the-military/ 146881394 https://content.calibbq.media/?p=15375 Shawn P. Walchef Tue, 08 Jul 2025 16:49:14 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the community rallied around a powerful idea: technology should serve those who serve us. The guest was Grant Vermeer, a former Navy cryptologic warfare officer turned tech founder, who is now building Valor—a military discount app designed to eliminate the awkwardness of asking for appreciation. What started with a DM has grown into a mission to better connect local businesses and the military community. From verified discounts delivered passively at the point of sale to a growing user base of 10,000 in San Diego, Grant’s story sparked a rich conversation about purpose, partnerships, and how one idea can bridge two worlds—hospitality and national service.

    Interview Takeaways:
    • Purpose Is a Competitive Advantage – Valor isn’t just a discount app—it’s a mission-driven tool born from lived military experience. Grant’s success reminds us that when your business is rooted in purpose, it resonates deeper, sells faster, and builds trust with every touchpoint.
    • Build First, Validate Second – With 10,000 users and 40 partner restaurants, Valor is still early—but Grant didn’t wait for perfect metrics to start. He built the tech, asked for feedback, and showed up in communities like this one to pressure-test the model. Progress beats perfection.
    • The Hardest Part Is Asking – Whether it’s a discount at checkout or advice from a stranger, asking can feel vulnerable. But as Grant’s journey proves, everything—from funding to friendships—starts with one honest ask. Don’t underestimate the power of putting yourself out there.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:00:25 false     Why KitchenSync Is Essential to Chef Adrianne Calvo’s Restaurant Operations https://podcast.show/digitalhospitality/digitalhospitality/146853458/why-kitchensync-is-essential-to-chef-adrianne-calvos-restaurant-operations/ 146853458 https://content.calibbq.media/?p=15382 Shawn P. Walchef Mon, 07 Jul 2025 15:58:48 -0400 Chef Adrianne Calvo isn’t just building restaurants, she’s building a business with systems that scale. In this episode, she shares why KitchenSync has become her go-to partner for financial clarity and strategic decision-making. From ditching spreadsheets to understanding the true value of a restaurant-first CFO, Chef Adrianne explains how the right tools (and people) make all the difference. For operators looking to grow smarter, not just bigger, this conversation is packed with practical wisdom and a serious vote of confidence for KitchenSync.

    Interview Takeaways:
    • Catching Cost Spikes Before They Hurt – Chef Adrianne Calvo knows how easy it is to lose money without even noticing. With ingredient prices fluctuating daily, small spikes can quietly chip away at profits. Thanks to KitchenSync’s real-time alerts, Adrianne’s team can now spot cost increases instantly, giving them the power to act fast and protect the bottom line.
    • Maximizing Opportunities Through Operational Clarity – Brand partnerships, food festivals, and national media moments don’t happen without a solid foundation. For Adrianne, that foundation is a team she trusts and the financial transparency KitchenSync provides. It’s this clarity that allows her to say yes to new opportunities—knowing her restaurants are running strong back home.
    • Running a Restaurant While Traveling the Country – From Aspen to Boston, Chef Adrianne has taken her Maximum Flavor experience nationwide. Tools like KitchenSync and Toast allow her to stay connected to her restaurants remotely, monitoring sales, voids, and performance metrics in real time—freeing her to grow the brand without losing control of the core business.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:17:39 false     Rising Tides Live: What Is The One Thing You’re Known For? https://podcast.show/digitalhospitality/digitalhospitality/146722402/rising-tides-live-what-is-the-one-thing-youre-known-for/ 146722402 https://content.calibbq.media/?p=15361 Shawn P. Walchef Tue, 01 Jul 2025 16:34:26 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the community explored the quiet power of asking for help—and why it’s often the smartest move in business and in life. From a LinkedIn post that led to an unforgettable culinary tour in Istanbul, to founders opening up about mentorship, fundraising, and even emotional recovery, the stories shared were deeply personal and universally resonant. Whether it was building a whiskey brand inspired by a life-saving dog, launching compliance training for restaurants, or leaning on AI to shape smarter questions, this conversation reminded us that vulnerability is a strength, and help is just one honest ask away.

    Interview Takeaways:
    • Clarity Beats Complexity – Whether it’s a doner shop with no menu or a founder narrowing their brand to one word, the most memorable people and businesses focus on doing one thing exceptionally well. Simplicity isn’t limiting—it’s empowering.
    • Your Story Is Your Strategy – From baklava to Kobe Bryant, the stories we tell (and retell) shape how people remember us. When you find the story that sticks, own it—and don’t be afraid to tell it again.
    • Ask Others, Then Listen – Sometimes your “one thing” is clearer to the people around you than it is to you. Ask friends, clients, or colleagues how they’d describe you in one word. The answers might surprise you—and guide your next move.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:44:12 false     From Spaghetti Wires to Streamlined Systems: How F3 is Cleaning Up Restaurant Tech https://podcast.show/digitalhospitality/digitalhospitality/146692541/from-spaghetti-wires-to-streamlined-systems-how-f3-is-cleaning-up-restaurant-tech/ 146692541 https://content.calibbq.media/?p=15365 Shawn P. Walchef Mon, 30 Jun 2025 15:42:26 -0400 Dan Diaz, founder and CEO of F3, is on a mission to clean up one of the restaurant industry’s biggest messes: chaotic, outdated tech systems. From spaghetti-wired closets to high-pressure festival installs, F3 brings order, empathy, and serious technical muscle to operators. In this episode of Digital Hospitality, Diaz shares how his team combines 24/7 support with real-world restaurant experience, why AI is streamlining their nationwide installs, and how telling your story can be just as powerful as fixing your network. If your back-of-house needs a reset, this one’s for you.

    Interview Takeaways:
    • Cleaning Up the Chaos – Most restaurants are running on a mess of outdated tech and tangled wires. F3 specializes in organizing the back-end infrastructure so operators can run smoothly, especially when it matters most.
    • Hospitality-First Support – F3’s team isn’t just tech-savvy—they’re hospitality people. Their 24/7 support is built around empathy, urgency, and industry know-how, resolving problems before they turn into service disasters.
    • Tech That Grows With You – From AI-powered scheduling to national event coverage, F3 is evolving with the industry. Their focus on scalable, smart solutions helps restaurants prepare for whatever’s next.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:16:26 false     4 Secrets of Successful Restaurants in 2025 https://podcast.show/digitalhospitality/digitalhospitality/146667755/4-secrets-of-successful-restaurants-in-2025/ 146667755 https://content.calibbq.media/?p=15348 Shawn P. Walchef Wed, 25 Jun 2025 15:20:30 -0400 What makes a restaurant successful in 2025? According to Shawn Walchef, it’s not just the food—it’s the story behind it. In this episode, Walchef shares four key strategies from hundreds of interviews with industry leaders: lean into media, embrace fast casual, create experiences, and think beyond the plate. From San Pedro Fish Market’s Amazon Prime show to Brasa Peruvian Kitchen’s cultural hotline, the best brands are evolving in bold new ways. Whether you’re just starting out or scaling up, these insights will challenge you to think bigger, move faster, and build something that lasts.

    Interview Takeaways:
    • A Media Growth Strategy – Restaurants like San Pedro Fish Market and Pepper Lunch prove that media isn’t a marketing afterthought—it’s a growth strategy. Whether it’s a behind-the-scenes video or a full-blown Amazon series, content builds trust, opens doors, and attracts opportunity.
    • Fast Casual Is the Scalable Future – Legacy brands and independents alike are rethinking operations through fast casual models. Lower labor, commissary kitchens, and streamlined service let restaurants scale without sacrificing quality or soul.
    • The Best Restaurants Think Bigger Than Food – From Brasa Peruvian Kitchen’s cultural hotline to Wow Bao’s grocery expansion, today’s top operators aren’t just serving meals—they’re building experiences and brands that travel beyond the four walls.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:11:00 false     Rising Tides Live: Asking For Help https://podcast.show/digitalhospitality/digitalhospitality/146547362/rising-tides-live-asking-for-help/ 146547362 https://content.calibbq.media/?p=15341 Shawn P. Walchef Tue, 24 Jun 2025 16:37:17 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the community explored the quiet power of asking for help—and why it’s often the smartest move in business and in life. From a LinkedIn post that led to an unforgettable culinary tour in Istanbul, to founders opening up about mentorship, fundraising, and even emotional recovery, the stories shared were deeply personal and universally resonant. Whether it was building a whiskey brand inspired by a life-saving dog, launching compliance training for restaurants, or leaning on AI to shape smarter questions, this conversation reminded us that vulnerability is a strength, and help is just one honest ask away.

    Interview Takeaways:
    • Asking Is a Strategy, Not a Weakness – Whether you’re scaling a global restaurant brand or trying to launch your first product, the savviest leaders ask for help early and often. This session reframed asking as a strength—one that leads to better decisions, deeper relationships, and unexpected opportunities.
    • Your Network Is Your Shortcut – From finding a restaurant guide in Istanbul to reconnecting with old colleagues for referrals and testimonials, speakers highlighted how powerful it is to tap into your existing community. Sometimes the right introduction is just one honest message away.
    • The Follow-Up Matters as Much as the Ask – It’s not just about having the courage to ask—it’s about showing up prepared, being concise, and knowing how to carry the relationship forward. Whether it’s securing a second meeting or turning advice into action, meaningful results come from thoughtful follow-through.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:02:29 false     The Financial Back Office That Understands What Restaurants Really Need https://podcast.show/digitalhospitality/digitalhospitality/146517893/the-financial-back-office-that-understands-what-restaurants-really-need/ 146517893 https://content.calibbq.media/?p=15339 Shawn P. Walchef Mon, 23 Jun 2025 15:53:28 -0400 Most restaurant operators are not looking for a CFO — until they realize they need one. In this episode of Digital Hospitality, Alex Racioppi, CEO and Founder of KitchenSync, shares how his team is helping growing restaurant groups take control of their finances without building a corporate office. KitchenSync acts as a CFO in a box, delivering real-time reporting, financial clarity, and support tailored to operators. Alex breaks down how AI plays a role, why empathy matters in finance, and what it really takes to grow beyond instinct. This is about making better decisions — and making people feel supported.

    Interview Takeaways:
    • Being a CFO Means Serving People, Not Just Spreadsheets – To Alex Racioppi, finance is not just about reporting. It is about responsibility. As a virtual CFO, his mission is to support the humans behind the business. The chefs, managers, and operators who make the restaurant world run. The real job is not delivering data. It is making sure that data leads to better decisions, less stress, and more time to do what people do best.
    • Hospitality Isn’t Just for Guests – Great hospitality extends beyond the dining room. Racioppi’s approach to financial services is rooted in empathy — meeting operators and managers where they are, speaking their language, and making complex information simple and actionable. Financial clarity, he argues, is one of the greatest forms of support a business partner can offer.
    • Technology Should Respect the Craft – KitchenSync was not built to replace people. It was built to elevate them. By automating the tedious and surfacing insights faster, AI allows chefs and managers to focus on the parts of the business that require judgment, creativity, and care. For Racioppi, good technology honors the time and energy it saves.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:19:39 false     Why David Meltzer Believes the “Empty Mile” Will Change Your Life and Business https://podcast.show/digitalhospitality/digitalhospitality/146405638/why-david-meltzer-believes-the-empty-mile-will-change-your-life-and-business/ 146405638 https://content.calibbq.media/?p=15325 Shawn P. Walchef Wed, 18 Jun 2025 15:40:10 -0400 In this powerful coaching call, David Meltzer and Shawn Walchef dive deep into the evolving role of content, AI, and intentional living through the lens of Stage Theory. From Bulgaria to the National Restaurant Show, they discuss building digital legacies through consistent storytelling, capturing big moments with purpose, and using technology to deepen human connection. Meltzer introduces the idea of being an “empty miler”—someone who shows up daily without sacrificing what matters most. Together, they make the case that in a world driven by AI and noise, authenticity and consistency are the most valuable currencies for personal and professional growth.

    Interview Takeaways:
    • Build a Social Silo for the AI Era – David Meltzer’s “Stage Theory” isn’t just about public speaking—it’s about creating a digital legacy. By capturing content on big stages with influential people, then modifying and amplifying it across platforms, you build a “social silo” that feeds AI search and helps the right people find you—forever.
    • Consistency Beats Occasional Excellence – Meltzer distinguishes between “extra milers” and “empty milers.” While extra milers occasionally push themselves, empty milers show up daily, even when it’s inconvenient. It’s not about burnout. It’s about harmony—compounding small, intentional actions without sacrificing family, faith, or self.
    • Let Technology Deepen Human Connection – From using AI translators in Bulgaria to filming family content across continents, Shawn Walchef and Meltzer show how technology should enhance—not replace—real connection. When used with purpose, these tools help us live extraordinary lives without losing sight of what matters most.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:16:49 false     Rising Tides Live: ChatGPT For Everyday Life https://podcast.show/digitalhospitality/digitalhospitality/146379556/rising-tides-live-chatgpt-for-everyday-life/ 146379556 https://content.calibbq.media/?p=15328 Shawn P. Walchef Tue, 17 Jun 2025 20:03:16 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the community dug into the real-world magic of ChatGPT—how AI is reshaping everyday life, one prompt at a time. From travel planning and recipe hacks to video edits, customer service, and even heartfelt family conversations, the group shared powerful, personal stories about AI as a tool for creativity, communication, and clarity. Whether it was planning a 17-day road trip or bridging a language barrier at a Bulgarian café, participants revealed how AI is becoming their co-pilot across work and home. This episode proved that the most impactful tech isn’t flashy—it’s useful, human-centered, and just a few taps away.

    Interview Takeaways:
    • AI Works Best With Context – From trip planning to social media captions, the more detail you give ChatGPT, the better the output. Whether it’s a list of travel preferences or the emotional tone for a family text, precision fuels better results.
    • AI Can Deepen Human Connection – Several speakers shared how ChatGPT helped bridge language gaps and spark meaningful conversations—like a translated coffee chat in Bulgaria or a thoughtful Father’s Day message after divorce—proving that AI can enhance, not replace, authentic relationships.
    • Creativity Isn’t Just for Creatives – From using AI to edit real estate videos to generating flirty dating app responses, attendees showed that tools like ChatGPT, Firefly, and Canva AI are accessible ways for anyone—not just marketers—to elevate their personal and professional storytelling.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     No Script, Just Love: Fatherhood and the Power of Being Present https://podcast.show/digitalhospitality/digitalhospitality/146341169/no-script-just-love-fatherhood-and-the-power-of-being-present/ 146341169 https://content.calibbq.media/?p=15323 Shawn P. Walchef Mon, 16 Jun 2025 16:20:57 -0400 On a trip to Las Vegas, Shawn Walchef turned a spontaneous family visit to Claw World—a wonderland of arcade games and oversized plushies—into something far more lasting. Between claw machine wins and peach cobbler debates, his kids, Mila and Kalin, joined him on the mic for an unscripted podcast episode filled with joy, chaos, and genuine connection. It was a heartwarming glimpse into fatherhood in real time: showing up, listening, and letting your kids lead. The prizes may fade, but the memory of recording together in the middle of Claw World is the kind that sticks for a lifetime.

    Interview Takeaways:
    • Letting Kids Take the Mic – Sometimes, the most meaningful way to connect with your children is by simply handing them the spotlight. During a spontaneous family podcast recording, Shawn Walchef gave his kids the mic and let them lead the conversation. The result? Unscripted joy, genuine laughter, and a memory that’s likely to outlast any souvenir.
    • Making Time for Unfiltered Fun – Between trade shows and business commitments, Shawn prioritized play. Whether it was Claw World claw machines or peach cobbler critiques, he carved out time for adventure with his kids. The message was clear: being present doesn’t require perfection—just participation.
    • Celebrating the Everyday Moments – You don’t need a holiday to make a memory. For Shawn, fatherhood showed up in the form of oversized plushies, poolside chats, and train rides through Las Vegas. It was a reminder that connection doesn’t come from big events—it comes from showing up, over and over again, in the small, unexpected ways that matter most.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:04:19 false     Why B2B Content Capturing Is Critical For Any Business Owner https://podcast.show/digitalhospitality/digitalhospitality/146189486/why-b2b-content-capturing-is-critical-for-any-business-owner/ 146189486 https://content.calibbq.media/?p=15311 Shawn P. Walchef Wed, 11 Jun 2025 16:48:05 -0400 Shawn Walchef, founder of Cali BBQ and Cali BBQ Media, makes the case that B2B content is no longer optional—it’s essential. His journey started with a simple unboxing video and evolved into a strategy that builds trust and relationships with technology partners. By sharing authentic, behind-the-scenes stories—about successes, failures, and lessons learned—Walchef turned his business into a media brand. He believes every business owner already has stories worth sharing. You don’t need a big budget or millions of views; you just need to start, be real, and connect with the right people. B2B content builds trust.

    Interview Takeaways:
    • Start Small and Stay Authentic – You don’t need a big budget or a polished production to make an impact. Start by recording simple, real videos that show what you’re doing and why it matters.
    • Trust Beats Views Every Time – B2B content isn’t about going viral—it’s about building trust. By sharing the real stories behind your business decisions, you attract the right partners and customers who believe in what you do.
    • Every Business Has Stories Worth Sharing – From tech choices to lessons learned the hard way, your behind-the-scenes experiences can resonate with others and build your brand’s credibility. Don’t wait—start telling your story now.
    Episode Links:
    • Shawn Walchef Instagram: https://www.instagram.com/shawnpwalchef/?hl=en
    • Shawn Walchef LinkedIn: https://www.linkedin.com/in/shawnpwalchef
    • Cali BBQ Media: https://content.calibbq.media/
    • Full YouTube Video: https://youtu.be/2_SNQI8B80M
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:04:46 false     Rising Tides Live: Corporate Content https://podcast.show/digitalhospitality/digitalhospitality/146146673/rising-tides-live-corporate-content/ 146146673 https://content.calibbq.media/?p=15307 Shawn P. Walchef Tue, 10 Jun 2025 16:54:43 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the community gathered to unpack the art of corporate content—how to break free from the expected and craft stories that stick. From product launches to purpose-driven brands, the conversation explored how businesses can infuse personality, authenticity, and even a dash of humor into their messaging. The group highlighted the importance of making content that’s engaging, shareable, and true to the brand’s core values. This episode reminded us that great corporate content isn’t about selling; it’s about sparking connection, trust, and maybe even a smile.

    Interview Takeaways:
    • Authenticity Wins – People crave genuine connections and real stories, not overly polished marketing. Whether it’s a spontaneous moment on social media or a heartfelt customer story, authenticity fosters trust and invites engagement in ways that sales-driven content cannot.
    • Purpose-Driven Storytelling – Brands that lead with purpose—sharing the “why” behind what they do—create deeper, more meaningful relationships with their audience. Storytelling that goes beyond the product itself can inspire, educate, and build loyalty.
    • Engagement Matters – It’s not just about getting likes; true engagement means sparking conversations, sharing stories, and building community. When audiences feel compelled to comment, share, and talk about your content, that’s when real impact happens.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:47:58 false     Turning Busy Phones into Business Boosters with AI https://podcast.show/digitalhospitality/digitalhospitality/146117530/turning-busy-phones-into-business-boosters-with-ai/ 146117530 https://content.calibbq.media/?p=15304 Shawn P. Walchef Mon, 09 Jun 2025 15:35:31 -0400 Maria Zhang, co-founder and CEO of Palona AI, is on a mission to humanize technology for restaurants. With experience from leading roles at Tinder, Instagram, and Meta, Zhang now focuses on hospitality. Palona AI’s voice technology answers calls, takes orders, and even replicates the owner’s voice, ensuring every guest interaction feels personal. At Cali BBQ, this means customers hear a warm, familiar voice every time they call, even during busy hours. Zhang’s approach—combining cutting-edge AI with a deep respect for hospitality—helps restaurants scale service without losing their soul. Palona AI is more than tech; it’s a hospitality partner.

    Interview Takeaways:
    • Humanizing Technology with Voice AI – Maria Zhang understands that in hospitality, every call is an opportunity to connect with a guest. Palona AI, through its innovative voice technology, allows restaurants to greet every caller with warmth and authenticity, even replicating the owner’s voice. At Cali BBQ, this means customers always feel heard, even when staff is busy.
    • Scaling Service Without Losing Soul – Staffing challenges and rising costs make it tough for restaurants to handle high call volumes without compromising service. Palona AI solves this by managing thousands of calls simultaneously, all while sounding like a real person who genuinely cares. For Maria, this isn’t just about automation; it’s about preserving hospitality in every interaction.
    • Tech That Actually Listens – Unlike call centers that often lack local knowledge, Palona AI is trained on real conversations and even uses recordings of the owner’s voice, making every call feel personal. Maria’s approach ensures that AI meets guests where they are—answering questions, taking orders, and even upselling—while still reflecting the restaurant’s unique brand.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:22:48 false     Rising Tides Live: Summer Travel Storytelling https://podcast.show/digitalhospitality/digitalhospitality/146045572/rising-tides-live-summer-travel-storytelling/ 146045572 https://content.calibbq.media/?p=15300 Shawn P. Walchef Thu, 05 Jun 2025 15:52:04 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef,  the community gathered to explore the art of summer travel storytelling—how to capture the sights, sounds, and experiences that make a journey unforgettable. From London orchestral raves to Tokyo food tours, the conversation illuminated the creative ways hospitality pros and business leaders are documenting their trips. Speakers shared lessons on being intentional with content—whether it’s recording a chaotic restaurant kitchen or a family adventure in Bulgaria—and how to craft narratives that resonate with audiences. This episode reminded us that authentic storytelling isn’t just about what you do; it’s about how you share it with the world.

    Interview Takeaways:
    • Intentional Storytelling Matters: Be deliberate about capturing and sharing experiences, whether it’s a bustling restaurant line or a quiet family trip. Every moment can become part of your brand’s narrative.
    • Details Make the Story: Small, authentic details—like the atmosphere of a local steakhouse or a quirky meat cleaver—create a richer, more relatable story that connects with audiences.
    • Community Engagement is Key: Involve others in your storytelling journey. Ask questions, record conversations, and collaborate with local communities to bring your content to life.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:51:35 false     How Alpha & Omega Cuts Costs and Downtime with 86 Repairs https://podcast.show/digitalhospitality/digitalhospitality/145981800/how-alpha-omega-cuts-costs-and-downtime-with-86-repairs/ 145981800 https://content.calibbq.media/?p=15286 Shawn P. Walchef Mon, 02 Jun 2025 17:18:34 -0400 Cory Yates knows what it takes to keep restaurants running—fast response, clear communication, and service that builds trust. As Managing Partner of Alpha & Omega Restaurant Equipment & Repair, he leads a 24/7 team serving over 300 restaurants across Phoenix. Backed by sharp processes and a partnership with 86 Repairs, Yates has built a business known for reliability in high-stress moments. With deep roots in hospitality and a no-nonsense approach, he shares how great service isn’t just about fixing equipment—it’s about making life easier for the people who keep kitchens moving. This is a story of respect, grit, and growth.Interview Takeaways:
    • Prepared to Perform – Alpha & Omega is known for speed, but Cory Yates knows speed without preparation is a waste. With 86 Repairs providing preloaded context—equipment details, issue history, and contact info—his techs arrive informed and ready to fix, saving clients time and money on every visit.
    • Reliability in the Middle Ground – The restaurant repair market is often split between slow, oversized service providers and unlicensed one-man shops. Alpha & Omega was built to be the trusted middle—fast, professional, accountable. And with 86 Repairs smoothing every step of the process, that middle has never been stronger.
    • Partnership Over Paperwork – For Yates, 86 Repairs isn’t just another platform—it’s a partner that makes life easier. By eliminating redundant admin work, streamlining communication, and aligning on shared values, 86 Repairs helps Alpha & Omega stay focused on what matters: earning trust and keeping restaurants running.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:31:57 false     Rising Tides Live: Restaurant Tech https://podcast.show/digitalhospitality/digitalhospitality/145969400/rising-tides-live-restaurant-tech/ 145969400 https://content.calibbq.media/?p=15278 Shawn P. Walchef Mon, 02 Jun 2025 09:12:04 -0400  Rising Tides Live, hosted by Shawn Walchef, the community gathered to unpack what’s next in restaurant technology following the 2025 National Restaurant Show. From AI-powered phone systems to precision ramen robots, the conversation explored how operators can embrace innovation without losing the human touch. Guests Dan Dickerson of F3 and Maria Zhang of Palona AI shared stories from the show floor and beyond, offering insight into the tools that are reshaping hospitality—from voice AI trained on podcast archives to smarter tech stacks that free teams to focus on service. Whether solving labor challenges or strengthening guest relationships, the message was clear: technology works best when it makes people feel seen, heard, and valued.Interview Takeaways:
    • Technology Should Simplify, Not Complicate – The best tools reduce friction—for guests and staff alike. Whether it’s automating phone orders or streamlining POS systems, technology should make everyday tasks easier, not add new layers of confusion.
    • Integration Matters More Than Features – It’s not about how many tools you have—it’s how well they work together. A fragmented tech stack leads to inefficiency, while integrated systems save time, reduce errors, and create a smoother guest experience.
    • Human Connection Is Still the Goal – Even with the rise of AI and automation, hospitality remains a people-first business. The most effective technology enhances human interaction, helping restaurants build trust, loyalty, and meaningful moments with every customer.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:11:21 false     Traditional PR Is Dead https://podcast.show/digitalhospitality/digitalhospitality/145850588/traditional-pr-is-dead/ 145850588 https://content.calibbq.media/?p=15273 Shawn P. Walchef Wed, 28 May 2025 16:12:36 -0400 Traditional PR is no longer the key to getting your story heard. Press releases, media gatekeepers, and curated coverage have been replaced by something more powerful: your own voice. In this new media era, business owners don’t have to wait for permission—they can publish directly to the platforms people already use. This article follows the transformation of Cali BBQ from PR hopefuls to content creators, showing how authentic storytelling outperforms traditional strategies. With a simple five-step approach—plan, produce, publish, promote, repeat—any business can control its narrative and build real community in 2025 and beyond.

    Interview Takeaways:
    • Traditional PR is outdated – People trust real voices over polished press. A personal video or behind-the-scenes post can connect more than a traditional news segment ever could.
    • Every business is a media company – You don’t need a middleman to get your story out. With the right tools and mindset, you can publish directly to your audience and control your own narrative.
    • Consistency builds visibility – Success doesn’t come from one viral moment—it comes from showing up often. Regular content builds momentum, trust, and long-term attention.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:12:16 false     Rising Tides Live: Looking Back At The National Restaurant Association Show https://podcast.show/digitalhospitality/digitalhospitality/145819643/rising-tides-live-looking-back-at-the-national-restaurant-association-show/ 145819643 https://content.calibbq.media/?p=15268 Shawn P. Walchef Tue, 27 May 2025 16:58:31 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the community reunited to reflect on the stories, lessons, and breakthroughs from the 2025 National Restaurant Show. Attendees shared tips on balancing content creation with human connection, leaning into both high-tech tools and handwritten takeaways. Whether filming with drones or just showing up with a phone, the message was clear: hospitality is still a people business—and the best innovation is rooted in real relationships.

    Interview Takeaways:
    • Content Creation + In-Person Connection = Impact – Participants emphasized the power of combining digital storytelling with face-to-face interactions. Whether capturing smartphone footage on the expo floor or showing up in-person to build deeper relationships, the fusion of content and connection was a recurring theme.
    • Innovation Only Works if You Use It – Tech was everywhere—from smart lockers to AI-powered menu optimization—but the real conversation centered on action. Attendees asked: how do we actually implement what we saw, and how do we make it stick without losing focus on people and operations?
    • Community Over Competition – Whether it was a spin class led by Wow Bao’s Jeff Alexander or impromptu hallway interviews, the show revealed a shift in mindset. Leaders are dropping competitive barriers and showing up for one another—because in today’s hospitality landscape, shared stories and mutual support matter more than ever.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:51:16 false     How a Barbecue Boss Became One of the Industry’s Leading Content Creators https://podcast.show/digitalhospitality/digitalhospitality/145785086/how-a-barbecue-boss-became-one-of-the-industrys-leading-content-creators/ 145785086 https://content.calibbq.media/?p=15262 Shawn P. Walchef Mon, 26 May 2025 15:42:11 -0400 Duce Raymond is a barbecue master, a catering powerhouse, and now a content creator with more than 750,000 followers across social media. In this episode of Digital Hospitality, Duce joins host Shawn Walchef at Catersource to share how he went from posting shaky iPhone videos to becoming a trusted voice in food and entrepreneurship. His advice is simple. Start creating. Stay consistent. Tell your story. That belief has doubled his business and given him a life beyond the kitchen.

    Interview Takeaways:
    • Just Start – The first episode of Barbecue Like a Boss was a shaky selfie video. Duce Raymond didn’t wait for perfection. He simply pressed record and shared. That decision changed everything.
    • Tell Stories, Not Commercials – With guidance from The Sasha Group, Duce launched original content that spotlighted education, personality, and passion. That shift moved his business into new territory.
    • Consistency Builds Trust – Millions of views later, Duce has proven that a steady stream of authentic content does more than build an audience. It builds credibility and community.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:22:42 false     How A Fight Night Nearly Bankrupt Cali BBQ https://podcast.show/digitalhospitality/digitalhospitality/145665440/how-a-fight-night-nearly-bankrupt-cali-bbq/ 145665440 https://content.calibbq.media/?p=15247 Shawn P. Walchef Wed, 21 May 2025 19:54:17 -0400 Shawn Walchef, owner of Cali BBQ, learned a hard lesson early in his restaurant career: one fight night can nearly take down your entire business. In this cautionary tale, he shares how illegally streaming a pay-per-view UFC event led to three lawsuits and almost bankrupted his restaurant. From that near-disaster came a shift—toward doing things the right way, paying for commercial licenses, and eventually building a packed fight night destination. Today, Shawn shares why he no longer shows fights and urges restaurant owners to avoid shortcuts that could cost them everything. It’s a story about risk, resilience, and doing better.

    Interview Takeaways:
    • Know the Rules Before You Stream – Broadcasting fights, sports, or even music in a restaurant requires proper commercial licensing. What feels like a savvy shortcut can quickly lead to costly lawsuits.
    • Short-Term Wins Can Lead to Long-Term Damage – That packed bar and spike in sales? It wasn’t worth the three lawsuits and near-bankruptcy that followed. Quick gains aren’t worth risking the entire business.
    • Build a Reputation the Right Way – Cali BBQ went from nearly shuttering to becoming one of San Diego’s top fight night spots—by doing things legally and transparently. Sustainability comes from integrity.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:05:54 false     Rising Tides Live: Mother’s Day Hospitality https://podcast.show/digitalhospitality/digitalhospitality/145626982/rising-tides-live-mothers-day-hospitality/ 145626982 https://content.calibbq.media/?p=15242 Shawn P. Walchef Tue, 20 May 2025 16:11:53 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the community gathered to reflect on the power of hospitality through the lens of Mother’s Day. From honoring the women who raised us to reimagining family-friendly experiences in restaurants, the conversation highlighted how thoughtful details—like personalized kids’ menus, surprise gifts for working moms, or simply easing the burden of planning—can create moments that matter. Leaders shared heartfelt stories, practical ideas, and powerful reminders that hospitality begins with empathy. This episode reminds us that every table served is a chance to show care, connection, and gratitude—on Mother’s Day and every day.

    Interview Takeaways:
    • Giving Back Starts with Intentionality – You don’t need a massive budget to make a meaningful impact. From mentoring youth to hosting school partnerships, leaders showed that small, consistent actions rooted in your brand’s purpose can create lasting value.
    • Community Service Should Reflect Your Brand’s DNA – Whether it’s celebrating mothers or mentoring future hospitality leaders, the episode emphasized that giving back isn’t a trend—it should align with who you are and how you operate year-round.
    • Hospitality is About Human Connection – The conversation reminded us that true hospitality extends beyond great food or customer experience—it’s about showing up for your community in real, personal ways, especially during meaningful moments like Mother’s Day.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:46:37 false     From Backyard Lemons to Boardroom Strategy: Jim Taylor’s Mission to Help Restaurants Succeed https://podcast.show/digitalhospitality/digitalhospitality/145594518/from-backyard-lemons-to-boardroom-strategy-jim-taylors-mission-to-help-restaurants-succeed/ 145594518 https://content.calibbq.media/?p=15240 Shawn P. Walchef Mon, 19 May 2025 16:30:21 -0400 Jim Taylor helps restaurants do more than stay afloat. Jim breaks down complex business concepts using a simple lemonade stand metaphor that even a 5-year-old can follow. From understanding labor costs to increasing profitability, Jim’s approach is rooted in clarity, connection, and creativity. Jim Taylor is the owner of Benchmark Sixty, based in Vancouver. He’s built a career out of helping restaurant operators turn insights into action. Tune in to hear why relationships matter, how better systems create better outcomes, and what whales have to do with hospitality.

    Interview Takeaways:
    • Simplifying the Complex – Jim Taylor helps restaurant owners make sense of their operations—whether it’s understanding profit margins or fixing sour recipes. By translating data into plain language and playful metaphors, he empowers leaders to make smarter decisions.
    • The Lemonade Stand Method – From labor costs to marketing strategy, Jim uses a lemonade stand as a kid-friendly analogy to explain big business concepts. It’s a reminder that the basics—like cost, quality, and efficiency—are as relevant to a backyard business as they are to a multi-unit restaurant group.
    • Relationships Over Everything – Jim believes the best part of the job is connecting with people. Whether in Vancouver or Las Vegas, he shows that building trust, sharing stories, and showing up in person are as essential to restaurant success as spreadsheets and software.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:11:28 false     Rising Tides Live: Gearing Up For The National Restaurant Association Show https://podcast.show/digitalhospitality/digitalhospitality/145494503/rising-tides-live-gearing-up-for-the-national-restaurant-association-show/ 145494503 https://content.calibbq.media/?p=15236 Shawn P. Walchef Thu, 15 May 2025 16:52:50 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the community gathered ahead of the 2025 National Restaurant Show to share insights, connections, and strategies for making the most of the industry’s biggest event. From first-timers to seasoned veterans, voices across the hospitality space offered practical tips—like walking the floor with intention, leading with curiosity, and always taking the photo—alongside deeper reminders about the power of presence. Whether you’re showing up with a business card or a camera, the takeaway was clear: events like NRA aren’t just about products or platforms. They’re about people—and the small, intentional acts that turn a crowded floor into a thriving community.

    Interview Takeaways:
    • Be Curious, Not Just Strategic – Attendees emphasized the importance of approaching the show floor with curiosity over control. Whether you’re a founder or first-timer, showing up with questions—not just pitches—can lead to the most valuable connections.
    • Relationships Over Transactions – Industry leaders reminded us that the real ROI of NRA isn’t found in booths or badges—it’s built through intentional moments of connection, vulnerability, and shared learning.
    • Content Is Hospitality – From podcasts to behind-the-scenes video, several speakers noted that creating and sharing content is a modern form of hospitality. It’s not just storytelling—it’s a way to serve your community before they ever walk through your door.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:39:16 false     We Tested Dynamic Pricing at Our Restaurant https://podcast.show/digitalhospitality/digitalhospitality/145459959/we-tested-dynamic-pricing-at-our-restaurant/ 145459959 https://content.calibbq.media/?p=15231 Shawn P. Walchef Wed, 14 May 2025 17:25:00 -0400 In this episode of the Cali BBQ Media podcast, Shawn Walchef breaks down his restaurant’s real-world experiment with dynamic pricing. Shawn shares how language, perception, and industry double standards fuel misunderstanding, and why embracing technology is key to long-term restaurant sustainability.

    Interview Takeaways:
    • Dynamic Pricing Is Already Here – Restaurants have long used strategies like Happy Hour or early bird specials. Digital tools just make it smarter and more adaptive.
    • Language Shapes Perception – Calling it “surge pricing” triggered backlash. Clear, intentional communication is essential when introducing new pricing strategies.
    • Restaurants Face a Unique Double Standard – Airlines and gas stations adjust prices daily, but when restaurants do it, customers take it personally—highlighting the need for transparency and education.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:07:46 false     Bringing Sports and Showbiz Lessons into Business https://podcast.show/digitalhospitality/digitalhospitality/145421882/bringing-sports-and-showbiz-lessons-into-business/ 145421882 https://content.calibbq.media/?p=15226 Shawn P. Walchef Tue, 13 May 2025 16:48:49 -0400 In this session of Rising Tides Live, with Richard Liverman and Mike Bisceglia filling in for host Shawn Walchef, the community came together to explore the powerful parallels between sports, showbiz, and business leadership. From football clubs rebuilding their culture to athletes transitioning into entrepreneurship, the discussion highlighted how teams thrive through trust, coaching, and shared values. Guests reflected on lessons from their favorite teams—whether it’s building momentum like a winning season or learning to bounce back after a loss. This episode underscores how cultivating a strong internal culture and clear leadership off the field can lead to championship-level performance in business.

    Interview Takeaways:
    • Culture Drives Performance, On and Off the Field – Whether it’s a football club or a restaurant team, success hinges on the strength of your culture. Coaches and business leaders alike must set clear standards, remove toxicity, and foster environments where people believe in the mission and each other.
    • Leadership Isn’t Just Strategy—It’s Personal – The most effective leaders don’t just manage operations; they inspire belief. From turning around underperforming teams to mentoring rising talent, great leaders invest in people and lead by example, creating lasting momentum.
    • Build Raving Fans Through Shared Identity – Just like sports teams create lifelong supporters, businesses can build loyal communities by aligning brand, experience, and values. When customers and employees feel like part of something bigger, they stick around—and bring others with them.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:55:34 false     How Kickfin Helped Riot Hospitality Eliminate the Back-Office Bottleneck https://podcast.show/digitalhospitality/digitalhospitality/145381553/how-kickfin-helped-riot-hospitality-eliminate-the-back-office-bottleneck/ 145381553 https://content.calibbq.media/?p=15221 Shawn P. Walchef Mon, 12 May 2025 15:56:25 -0400 J Goldin is the Systems Director at Riot Hospitality Group, a company known for high-volume, high-energy nightlife experiences. But behind the scenes, he is focused on precision, not chaos. In this episode, Goldin explains how technology, particularly Kickfin, has transformed Riot’s tip payout process. The result is saved time, fewer errors, and more managers on the floor where they belong. From eliminating cash to building custom tip structures that scale, Goldin shows how a thoughtful tech stack can drive efficiency without losing the human touch. It is a look at what it really takes to run a modern nightlife operation.

    Interview Takeaways:
    • Speed at Scale – In nightlife, seconds matter. For J Goldin, Systems Director at Riot Hospitality Group, shaving even half a second off a transaction can mean thousands in extra revenue. Kickfin’s real-time tip payout platform has helped his venues move faster, stay compliant, and improve nightly operations across the board.
    • Simplifying Complex Tip Structures – With multiple venues and highly variable tip rules, Riot needed a platform that could adapt. Kickfin worked closely with Goldin to build a custom system in just 90 days, helping Riot Hospitality eliminate spreadsheets and reduce tip payout time. 
    • Partners Who Understand Hospitality – Goldin credits Kickfin’s team for deeply understanding the unique demands of nightlife. Their responsiveness, accuracy, and follow-through made them not just a vendor, but a strategic partner in helping Riot scale smartly and sustainably.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:20:34 false     Rising Tides Live: Community Work https://podcast.show/digitalhospitality/digitalhospitality/145278542/rising-tides-live-community-work/ 145278542 https://content.calibbq.media/?p=15216 Shawn P. Walchef Thu, 08 May 2025 15:26:29 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the community gathered to explore how businesses can give back through authentic community service, even with limited time or resources. From hosting BBQ festivals to mentoring neurodivergent entrepreneurs or partnering with local schools, participants showed that impact starts with individual action. The conversation highlighted why giving back should reflect your brand’s DNA—not just be a marketing tactic. Whether mentoring future hospitality leaders, building school partnerships, or offering a listening ear to struggling founders, leaders are finding creative ways to serve. This episode reminds us that service, like success, grows through consistent, intentional effort.

    Interview Takeaways:
    • Align Service with Your Brand DNA – Your community work should reflect who you are and what your business stands for. Authenticity leads to deeper connections and longer-lasting impact.
    • Small Actions Create Big Ripples – Even with limited time or funds, offering mentorship, advice, or simply showing up for others can significantly benefit individuals and strengthen communities.
    • Share Your Efforts, Inspire Others – Like marketing your business, talking about your community service can lead to new partnerships and inspire others to join your mission. Visibility matters.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:44:06 false     David Meltzer & Shawn Will Takeover the National Restaurant Show 2025 https://podcast.show/digitalhospitality/digitalhospitality/145253438/david-meltzer-shawn-will-takeover-the-national-restaurant-show-2025/ 145253438 https://content.calibbq.media/?p=15213 Shawn P. Walchef Wed, 07 May 2025 18:25:46 -0400 At the National Restaurant Association Show, Digital Hospitality Shawn Walchef and his mentor David Meltzer are applying Stage Theory to help restaurant owners and entrepreneurs turn events into engines for business growth. Through live interviews, curated VIP experiences, and post-production content, they aim to amplify stories of resilience, innovation, and service.

    Interview Takeaways:
    • Stage Theory: Turning Moments into MomentumStage Theory empowers businesses to transform live industry events into long-term growth by strategically capturing, amplifying, and repurposing valuable content for future engagement.
    • Post-Production: The Real ROI of EventsThe greatest value from attending events comes not just from being present but from creating post-production content that extends visibility, drives revenue, and builds lasting audience connections.
    • Curated Experiences: Building Relationships That Fuel GrowthExclusive VIP experiences and live interviews create deeper, high-value connections that go beyond traditional networking to generate meaningful, ongoing business opportunities.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:14:48 false     Rising Tides Live: The Restaurant Labor Playbook https://podcast.show/digitalhospitality/digitalhospitality/145216712/rising-tides-live-the-restaurant-labor-playbook/ 145216712 https://content.calibbq.media/?p=15209 Shawn P. Walchef Tue, 06 May 2025 16:53:58 -0400 In this episode of Rising Tides Live, the conversation focuses on how restaurant operators can better manage their teams and labor costs in today’s challenging environment. Guest Jordan Boesch, CEO of 7shifts, joins host Shawn Walchef and the Rising Tides community to explore key lessons from The Restaurant Labor Playbook, a new guide created to help restaurants improve team productivity, retention, and profitability. Together, they discuss why building for the frontline matters, how scheduling impacts workplace culture, and what operators need to know about labor trends, compliance, and tech adoption. The group also dives into practical tools and mindsets for strengthening hospitality businesses through smarter labor management.

    Interview Takeaways:
    • Why Operators Need to Build for the Frontline – Jordan emphasizes that restaurant technology should serve the people actually using it day to day. By listening to hourly employees and operators, 7shifts ensures their product is built to solve real-world problems, not just executive pain points.
    • How Scheduling Impacts Culture and Profitability – Smart scheduling isn’t just about compliance or cutting costs—it’s about showing your team you value their time. Jordan explains how transparency and flexibility in labor management tools can improve employee satisfaction and retention.
    • What Makes Restaurant Tech Actually Work – Success in restaurant tech comes from deep focus, user empathy, and industry-specific insight. 7shifts grew by staying obsessed with solving one core problem—labor management—while expanding features based on operator needs, not trends.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:00:45 false     How Sergio Pérez Is Making Emmy Squared Your Favorite Neighborhood Pizza Spot https://podcast.show/digitalhospitality/digitalhospitality/145191266/how-sergio-prez-is-making-emmy-squared-your-favorite-neighborhood-pizza-spot/ 145191266 https://content.calibbq.media/?p=15202 Shawn P. Walchef Mon, 05 May 2025 16:22:21 -0400 Sergio Pérez, Chief Marketing Officer of Emmy Squared Pizza, believes in staying true to your brand and community. With a digital philosophy rooted in authenticity, Pérez helps Emmy Squared grow without losing its local charm. Each restaurant feels unique, yet consistent—thanks to one central Instagram account and neighborhood-focused influencer strategies. Pérez’s experience at Bojangles taught him the importance of aligning marketing, operations, and tech. At Emmy, that alignment starts with respect for in-store teams and ends with digital tools that feel personal. For Pérez, great marketing isn’t about volume—it’s about creating meaningful reasons for loyal guests to keep returning.

    Interview Takeaways:
    • Marketing Should Match the Moment – Instead of chasing every holiday trend, Sergio Pérez urges brands to stay close to their core audience. Emmy Squared no longer forces campaigns for events like St. Patrick’s Day that don’t resonate with their diners.
    • Digital Hospitality Starts with Operations – A flashy Instagram or website won’t save you if the food and service don’t deliver. Sergio believes restaurant marketing is an invitation, but it’s the in-store experience that seals the deal.
    • Local Stories at Scale – With 29 locations and one Instagram account, Emmy Squared prioritizes consistent branding while partnering with local influencers to spotlight neighborhood-level experiences.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:33:12 false     Rising Tides Live: Data vs Instincts https://podcast.show/digitalhospitality/digitalhospitality/145100635/rising-tides-live-data-vs-instincts/ 145100635 https://content.calibbq.media/?p=15194 Shawn P. Walchef Thu, 01 May 2025 17:01:46 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the group explores the ongoing tension between data and gut instinct—and how modern business leaders are learning to blend both. Whether you’re managing a single restaurant or scaling a multi-unit operation, the pressure to make smart, fast decisions is real. But how do you know when to trust the numbers, and when to follow your intuition? This conversation dives into real-world stories of wins and losses, from marketing mishaps and menu rollouts to loyalty programs and equipment investments. From digging into guest behavior analytics to using AI for faster decision-making, this episode is packed with insights from leaders who are learning how to balance logic with experience—and why ignoring either one can cost you big.

    Interview Takeaways:
    • Instincts are powerful, but they need proof – Experience shapes intuition, but relying on gut alone can lead to costly mistakes. Use data to validate assumptions before taking action.
    • Don’t let a few complaints drive major decisions – Isolated feedback—especially from vocal customers—can be misleading. Always look at the full data set before making changes that affect your entire business.
    • Data is useless without interpretation – Having access to reports and metrics isn’t enough. Operators must understand what the numbers actually mean to make better, more profitable decisions.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:56:28 false     The Number One Thing To Do When Marketing Your Business https://podcast.show/digitalhospitality/digitalhospitality/145072940/the-number-one-thing-to-do-when-marketing-your-business/ 145072940 https://content.calibbq.media/?p=15190 Shawn P. Walchef Wed, 30 Apr 2025 19:56:26 -0400 Shawn Walchef thought he understood social media—until he discovered the deeper power of storytelling. His Orange Tree Theory was born from a real tree planted by his immigrant grandfather outside the family restaurant. Overlooked for decades, that tree became a symbol of legacy, values, and identity once its story was shared. Now a cornerstone of Cali BBQ’s brand, it inspires Walchef’s message to business owners everywhere: stop treating content like a commercial and start telling stories that matter. Your business already has meaningful moments—like your own orange tree—you just haven’t shared them yet. It’s time to start.

    Interview Takeaways:
    • Your Most Powerful Story Might Be Hiding in Plain Sight – The orange tree seemed insignificant for years—just part of the restaurant’s front patio. But it became a symbol of legacy, resilience, and identity once Shawn started telling its story. Every business has these overlooked moments or details that, when shared, can deeply resonate with customers.
    • Building a Brand Means Sharing the Why – Shawn’s shift from selling barbecue to telling stories transformed his business. People don’t just want products—they want connection. When you tell stories about your roots, your decisions, and your challenges, you build trust and loyalty that traditional advertising can’t.
    • Don’t Remove the Orange Tree—Build Around It – When expansion plans threatened the original orange tree, everyone said to cut it down—except Shawn’s wife. Preserving it forced a more creative solution, and in doing so, they protected their legacy. In business, honoring your core values often leads to smarter, more meaningful growth.
    Episode Links:

     

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:10:58 false     Rising Tides Live: Planning for the National Restaurant Show https://podcast.show/digitalhospitality/digitalhospitality/145040359/rising-tides-live-planning-for-the-national-restaurant-show/ 145040359 https://content.calibbq.media/?p=15172 Shawn P. Walchef Tue, 29 Apr 2025 20:56:26 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef, the group dives into how to maximize the experience of attending the 2025 National Restaurant Association Show in Chicago. Whether it’s your first time walking the floor, your tenth time exhibiting, or your chance to finally meet longtime digital connections in real life, this event is packed with opportunities. More than just a massive trade show, NRA is a place to build relationships, discover innovations, and strengthen your brand presence. From setting up booth meetings to joining Rising Tides community meetups and documenting your journey through social media, this episode is full of tips from leaders who are learning how to make the most of every conversation, every connection, and every step of the show floor.

    Interview Takeaways:
    • Plan With Purpose – The NRA Show is massive! Successful attendees build a flexible plan before arriving, identifying must-see booths, events, and people they want to meet, while leaving room for organic discovery.
    • Treat Every Interaction Like It Matters – From shuttle rides to coffee lines, every encounter is a chance to build a relationship. Leading with curiosity, kindness, and a willingness to connect can open unexpected doors.
    • Document and Share the Journey – Smartphone storytelling is key. Capturing photos, videos, and quick reflections each day not only preserves your experience, but also amplifies your presence and impact far beyond the show floor.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:49:34 false     How Real Estate and Location Crafted a New Kind of Bar Ownership https://podcast.show/digitalhospitality/digitalhospitality/145001361/how-real-estate-and-location-crafted-a-new-kind-of-bar-ownership/ 145001361 https://content.calibbq.media/?p=15169 Shawn P. Walchef Mon, 28 Apr 2025 16:04:23 -0400 Zenon McHugh did not just open a bar, he built a vision. By prioritizing real estate ownership over short-term gains, Zenon turned Twisted Shamrock Pub into a true community anchor near Chicago’s Midway Airport. His background in accounting and tax strategy gave him an edge, helping him secure key licenses, manage costs, and survive the brutal early months. Weekly financial reviews, brand integrity, and smart marketing helped Twisted Shamrock grow without sacrificing its identity. Today, the pub stands as proof that in hospitality, owning the dirt and knowing your numbers can make all the difference.

    Interview Takeaways:
    • Building a Bar Brand the Right Way – Zenon McHugh knew from the beginning that his bar, Twisted Shamrock Pub, couldn’t compete on volume or discount specials. Instead, he focused on quality cocktails, community loyalty, and holding the line on brand integrity, even when the early months were brutally slow.
    • Owning the Real Estate – For McHugh, buying the building wasn’t just a financial move — it was the foundation of his long-term strategy. His accounting background taught him that owning the property gave him control, stability, and the flexibility to weather early growing pains.
    • Weekly Numbers Are Non-Negotiable – Success in hospitality isn’t just about vibes — it’s about vigilance. Zenon stresses the importance of reviewing financials and inventory every week, spotting trends early, and protecting the bottom line before small problems spiral into major ones.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:23:18 false     Rising Tides Live: Business Milestones https://podcast.show/digitalhospitality/digitalhospitality/144905066/rising-tides-live-business-milestones/ 144905066 https://content.calibbq.media/?p=15151 Shawn P. Walchef Thu, 24 Apr 2025 18:58:46 -0400 In this session of Rising Tides Live, hosted by Shawn Walchef,  the group dives into the meaning behind business milestones—and why most people don’t celebrate them enough. Whether it’s opening your first restaurant, hitting a round-number anniversary, or simply surviving another month in business, these moments deserve recognition. More than just feel-good celebrations, milestones can drive connection, storytelling, team morale, and customer loyalty. From viral TikTok promos to client thank-you packages and personal goal tracking, this episode is full of examples from leaders who are learning to pause, reflect, and share the journey.

    Interview Takeaways:
    • If You Don’t Celebrate It, No One Will –  Several guests admitted they overlooked major wins—including partnerships, anniversaries, and product launches—simply because they were too focused on what’s next. But milestones only matter if you take the time to share them with your team and audience.
    • The Best Campaigns Come with Gratitude – From gift cards to giveaways, the most meaningful milestone celebrations are about giving back. Whether you’re rewarding loyal customers or spotlighting longtime employees, showing appreciation deepens your brand’s community connection.
    • Data Can Be a Storytelling Tool – Think of Spotify Wrapped. Metrics aren’t just for the boardroom—they’re a powerful way to visualize progress and share your growth. Track what matters and turn it into content your followers can celebrate with you.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:59:21 false     The Traditional Restaurant Model Is Dead https://podcast.show/digitalhospitality/digitalhospitality/144872716/the-traditional-restaurant-model-is-dead/ 144872716 https://content.calibbq.media/?p=15142 Shawn P. Walchef Wed, 23 Apr 2025 19:29:15 -0400 Running a successful restaurant today means becoming more than a chef or operator—you have to be a storyteller. Shawn Walchef, founder of Cali BBQ Media, believes digital content is now just as essential as great food. From swapping out legacy tech for cloud-based systems to sharing behind-the-scenes moments on YouTube and LinkedIn, Shawn champions “digital hospitality.” He urges restaurateurs to stop waiting for perfect conditions and start using their phones to build brand trust. Whether it’s through failure, experimentation, or honest storytelling, modern restaurants must think like media companies to grow—and thrive—in a digital-first world.

    Interview Takeaways:
    • Your Restaurant Is a Media Company – Success in isn’t just about serving great food—it’s about consistently sharing your story online. Platforms like YouTube, LinkedIn, and Instagram are essential tools for building trust and attracting new customers before they walk through your doors.
    • Technology Drives Profitability – From cloud-based POS systems to handheld ordering and digital kids menus, embracing tech can streamline operations and improve guest experience. Documenting these upgrades also creates content that builds credibility and community.
    • Failure Fuels Innovation – Not every experiment will work, but trying—and sharing the process—is key to growth. Whether it’s ghost kitchens or new content formats, learning out loud helps you evolve faster and connect more deeply with your audience.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:11:51 false     Rising Tides Live: Nostalgia Marketing https://podcast.show/digitalhospitality/digitalhospitality/144838543/rising-tides-live-nostalgia-marketing/ 144838543 https://content.calibbq.media/?p=15147 Shawn P. Walchef Tue, 22 Apr 2025 17:47:54 -0400 In this session, we explore the power of nostalgia marketing and why tapping into the past can be a strategic advantage for entrepreneurs, restaurant operators, and hospitality professionals.  In this episode of Rising Tides Live, hosted by Shawn Walchef, the group unpacks how memory, tradition, and emotion fuel brand loyalty and customer engagement. The conversation features real-world examples from business leaders who are using sensory storytelling, legacy content, and emotional resonance to drive connection. From the smell of barbecue to the sound of rain, this session offers actionable ideas for using nostalgia to build a brand that sticks in people’s hearts—and their minds.

    Interview Takeaways:
    • Nostalgia Is Emotional Storytelling – Whether it’s a family tradition, a holiday ritual, or a favorite childhood meal, nostalgia connects deeply because it taps into emotion. The most effective marketing doesn’t just inform—it reminds people of who they were and what they love.
    • Smell, Taste, and Sound Create Memorable Brands – Sensory cues like the smell of tri-tip or the sizzle of rain on a tin roof trigger powerful memories. Smart brands find ways to make those experiences repeatable, creating lasting emotional bonds with their customers.
    • The Best Marketing Becomes Legacy – Great content doesn’t just go viral—it gets remembered. From shareable video clips to iconic brand moments, the goal should be to create something timeless. When your story gets retold, that’s when it becomes marketing with meaning.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:46:24 false     Why Your Restaurant Needs Digital Storytelling in 2025 https://podcast.show/digitalhospitality/digitalhospitality/144809351/why-your-restaurant-needs-digital-storytelling-in-2025/ 144809351 https://content.calibbq.media/?p=15145 Shawn P. Walchef Mon, 21 Apr 2025 21:09:25 -0400 Albi Zogaj is turning his restaurant into a brand—and a media company. The co-founder of Albi Italian Kitchen in San Antonio, Zogaj has embraced the digital storytelling strategies championed host Shawn Walchef. From posting skits and behind-the-scenes content to launching a podcast and product line, Albi is showing what’s possible when restaurant owners lean into content creation and systems. His videos now bring in over 100,000 views, driving real foot traffic with zero ad spend. Whether it’s building community online or freeing up time through better operations, Albi is proving digital storytelling is a game-changer.

    Interview Takeaways:
    • Owning Your Brand Identity – Albi Zogaj isn’t trying to please everyone. He’s leaned fully into building a neighborhood-focused brand, embracing a clear marketing voice that’s fun, approachable, and consistent—online and in the dining room.
    • Be the Show, Not the Commercial – From skits and behind-the-scenes kitchen moments to sharing personal stories, Albi understands the importance of storytelling over selling. His short-form content now routinely hits 100K views and fills both his restaurants—with zero ad spend.
    • Scaling Without Sacrificing Your Life – With a podcast, two restaurant locations, and a new product line, Albi is systemizing his operations so he can work on the business—not just in it. His mission? Help other mom-and-pop owners do the same.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:24:05 false     Rising Tides Live: Business Location https://podcast.show/digitalhospitality/digitalhospitality/144716963/rising-tides-live-business-location/ 144716963 https://content.calibbq.media/?p=15137 Shawn P. Walchef Thu, 17 Apr 2025 22:02:14 -0400 In this session, we explore the impact of location selection and why making strategic real estate decisions is essential for entrepreneurs, restaurant operators, and hospitality professionals. In this episode of Rising Tides Live, hosted by Shawn Walchef, the group discusses how physical location, community presence, and digital strategy intersect to shape business success. The conversation features firsthand insights from industry leaders who have navigated tough location choices, balanced nostalgia with innovation, and built strong community networks. From understanding local demographics to enhancing a physical presence through digital content, this session offers practical takeaways for anyone looking to grow a business in today’s ever-evolving marketplace.

    Interview Takeaways:
    • Strategic Location Choices Drive Long-Term Success – Selecting the right location requires thoughtful planning around customer behavior, local demographics, and real estate factors. It’s not just about where you are—it’s about why you’re there.
    • Digital Presence Must Support Physical Space – A strong digital strategy can amplify your brick-and-mortar location. From content creation to customer engagement online, your digital footprint should enhance visibility and build trust before customers even walk through the door.
    • Community and Connection Drive Growth – Whether it’s through local partnerships, nostalgia-driven branding, or simply being a great neighbor, businesses that build strong community relationships often see more sustainable growth and customer loyalty.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:16:01 false     How To Build Media Company With No Money https://podcast.show/digitalhospitality/digitalhospitality/144708173/how-to-build-media-company-with-no-money/ 144708173 https://content.calibbq.media/?p=15133 Shawn P. Walchef Thu, 17 Apr 2025 15:05:27 -0400 You don’t need money to build a media company. You need courage, consistency, and a smartphone. In this breakdown from Cali BBQ Media’s Shawn Walchef, learn how to turn your everyday business actions into powerful digital storytelling. From embracing quantity over perfection to showing up across platforms, this guide highlights the mindset shift entrepreneurs need to grow their brand in today’s creator economy. By building community, sharing your truth, and offering value, you can create real business opportunities through content. If you’re waiting for the right time to start, stop. Hit record. Your media company begins today.

    Interview Takeaways:
    • Your Smartphone Is Your Studio – You don’t need fancy gear or a big budget to start a media company. If you have a phone and internet access, you already have everything you need to share your story with the world.
    • Quantity Leads to Quality – Don’t wait for perfection. The only way to improve your content is by creating more of it. Post often, fail fast, and stay consistent—because mastery only comes through repetition.
    • Community Is the New Currency – Building an audience is about more than followers. It’s about creating connection. When you share your story authentically and consistently, the right people will find you—and opportunities will follow.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     Rising Tides Live: Building Effective Sales Funnels in 2025 https://podcast.show/digitalhospitality/digitalhospitality/144630824/rising-tides-live-building-effective-sales-funnels-in-2025/ 144630824 https://content.calibbq.media/?p=15127 Shawn P. Walchef Tue, 15 Apr 2025 18:03:55 -0400 In this session, we explore the power of sales funnels and why designing them with intention is crucial for businesses, entrepreneurs, and hospitality professionals. In this episode of Rising Tides Live, hosted by Shawn Walchef, the group unpacks how B2B and B2C brands are building smarter, more efficient sales systems. The conversation features real-world strategies from restaurant operators, tech founders, and service providers who are leveraging email campaigns, referral networks, digital tools, and giveaways to grow their customer base. From gamifying employee engagement to tapping into underutilized guest data, this session offers practical insights for turning interest into action while staying true to your brand’s mission.

    Interview Takeaways:
    • Email Lists Still Matter – In a digital world dominated by social media algorithms, direct access to your audience through email remains a powerful asset. Segmenting lists, running giveaways, and crafting thoughtful drip campaigns can turn cold contacts into loyal customers.
    • Your Staff Is Part of the Funnel – Sales funnels aren’t just built online. Servers, cashiers, and frontline team members play a key role in driving repeat business and upsells. Investing in staff training, product tastings, and internal gamification can significantly impact customer retention and average spend.
    • Refining Beats Redesigning – Many operators already have the building blocks of a funnel—they just need to sharpen them. Whether it’s improving order accuracy, reconnecting with past customers, or streamlining follow-ups, small tweaks to existing systems often lead to big results.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:04:42 false     How 86 Repairs Helped This Wendy’s Operator Bring Order to R&M https://podcast.show/digitalhospitality/digitalhospitality/144575706/how-86-repairs-helped-this-wendys-operator-bring-order-to-rm/ 144575706 https://content.calibbq.media/?p=15122 Shawn P. Walchef Mon, 14 Apr 2025 15:48:41 -0400 Mike Bathurst, VP of Barney Enterprises, oversees 14 Wendy’s, locations in Northwest Indiana. With rapid growth came operational challenges—especially in repairs and maintenance. After struggling with unreliable vendors and disjointed asset tracking, Mike turned to 86 Repairs. The platform helped centralize equipment data, streamline service requests, and refine vendor management across stores. By taking an iterative approach, Mike has built a smoother, more efficient R&M process—freeing up time and reducing downtime. His engineering background and systems thinking have shaped how the franchise embraces technology. For multi-unit operators, his story offers a practical blueprint for scaling smarter, not harder.

    Interview Takeaways:
    • Repairs and Maintenance Are a Core Operational Priority – For multi-unit operators like Barney Enterprises, keeping equipment running—especially essentials like grills, fryers, and Frosty machines—is critical to serving customers consistently. Mike Bathurst emphasized that without a structured system, maintenance quickly becomes a drain on time and resources.
    • Iterative Thinking Leads to Smarter Solutions – Rather than expecting an overnight fix, Mike approached 86 Repairs with a mindset of continuous improvement. From onboarding new vendors to refining communication flows, his iterative approach helped fine-tune the system for smoother day-to-day operations across all locations.
    • A Strategic Mindset Can Redefine Restaurant Leadership – With a background in engineering and consulting, Mike brings a unique, systems-oriented perspective to the restaurant industry. His leadership shows how blending operational know-how with a tech-forward strategy can support growth and long-term sustainability.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:27:11 false     Rising Tides Live: What Is Your Personal Tech Stack? https://podcast.show/digitalhospitality/digitalhospitality/144430189/rising-tides-live-what-is-your-personal-tech-stack/ 144430189 https://content.calibbq.media/?p=15102 Shawn P. Walchef Thu, 10 Apr 2025 18:36:03 -0400 In this session, we explore the power of personal tech stacks and how the tools we use shape the way we communicate, create, and collaborate. In this episode of Rising Tides Live, hosted by Shawn Walchef, the community dives into the devices, apps, and digital habits that fuel productivity, connection, and creativity in both personal and professional life. From AI tools like Claude and ChatGPT to communication platforms like Slack, WhatsApp, and Zoom, this conversation reveals how hospitality professionals, entrepreneurs, and business leaders build their day-to-day workflows. With practical insights on email management, content creation, social media strategies, and notification settings, this episode offers a transparent, real-world look at how tech choices impact efficiency, mindset, and growth.

    Interview Takeaways:
    • Build a Tech Stack That Matches Your Workflow – Everyone’s setup is different. The most productive professionals choose tools intentionally. From Slack and Notion to AI apps like ChatGPT and Claude, the right stack supports daily habits, collaboration, and creative output.
    • This Was a Fun, Eye-Opening Conversation – The group had a great time comparing phones, inbox habits, and favorite apps. It sparked laughs, revealed surprising preferences, and introduced everyone to new tools they hadn’t tried before.
    • AI and Automation Are Becoming Daily Essentials – Artificial intelligence is no longer a novelty. Tools like voice-activated ChatGPT, Make.com, and Lavender AI are helping professionals save time, generate content, and simplify everyday tasks.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:09:22 false     Rising Tides Live: YouTube Shorts For Brand Visibility https://podcast.show/digitalhospitality/digitalhospitality/144348267/rising-tides-live-youtube-shorts-for-brand-visibility/ 144348267 https://content.calibbq.media/?p=15095 Shawn P. Walchef Tue, 08 Apr 2025 17:21:47 -0400 In this episode of Rising Tides Live, the conversation centers on the power of YouTube Shorts and how restaurant brands can use the platform to improve local SEO, brand visibility, and content strategy. Guest Claudia Tomina, CEO of Reputation Arm, brings insights from her work in citation management, review automation, and local search optimization. Joined by host Shawn Walchef and the Rising Tides community, Claudia explores why YouTube is the new TV, how to structure multi-location channels, and what brands need to know about tagging, geo-targeting, and metadata. Together, they outline practical steps for growing through short-form video.

    Interview Takeaways:
    • Why YouTube Shorts Is the SEO Tool Brands Are Missing – Claudia Tomina highlights how YouTube Shorts isn’t just for entertainment—it’s a powerful driver of local search. With the right structure and metadata, brands can boost visibility directly in Google results.
    • Why Multi-Location Strategy Starts with One Channel – For growing franchises, structuring content is everything. Claudia shares how a single YouTube channel with playlists or sub-channels for each location can help unify messaging without losing local relevance.
    • Why Posting Is More Important Than Perfecting – In a world where 500 hours of video hit YouTube every minute, Claudia and the Rising Tides community agree—getting content out quickly and consistently beats over-editing or waiting for the “perfect” video.
    Episode Links:

     

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:16:33 false     Indigenous Roots, Global Dreams: Chef Paul Natrall’s Culinary Path https://podcast.show/digitalhospitality/digitalhospitality/144297095/indigenous-roots-global-dreams-chef-paul-natralls-culinary-path/ 144297095 https://content.calibbq.media/?p=15093 Shawn P. Walchef Mon, 07 Apr 2025 16:01:11 -0400 Chef Paul Natrall, founder of Mr. Bannock Indigenous Cuisine, is leading a movement to bring Indigenous foods and stories to the forefront of hospitality. Paul shares his story about launching Vancouver’s first Indigenous food truck, despite it breaking down on day one. Now a national leader and advocate, he’s helping shape the future of Indigenous culinary arts through education, mentorship, and global platforms like the Culinary Olympics. His mission is clear: honor tradition, inspire new chefs, and prove that Indigenous cuisine belongs on the biggest stages in the world.

    Interview Takeaways:
    • Why Indigenous Food Is More Than a Trend – For Paul Natrall, Indigenous cuisine isn’t about reinventing the wheel—it’s about reclaiming it. By combining traditional ingredients with modern techniques, he’s turning every dish into a form of cultural storytelling.
    • Why Setbacks Build Stronger Entrepreneurs – When his newly purchased food truck broke down before its first shift, most would’ve seen failure. Paul saw an opportunity to problem-solve, push forward, and prove that setbacks are just part of the journey.
    • Why the Culinary Olympics Was Just the Beginning – Competing on the world stage wasn’t about medals. It was about representation. Paul’s Olympic debut opened the door for more Indigenous chefs to dream bigger, train harder, and take up space internationally.
    Episode Links:

     

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:23:45 false     Rising Tides Live: Mind Mapping https://podcast.show/digitalhospitality/digitalhospitality/144153968/rising-tides-live-mind-mapping/ 144153968 https://content.calibbq.media/?p=15054 Shawn P. Walchef Thu, 03 Apr 2025 18:42:03 -0400 In this session, we dive into the creative and practical world of mind mapping—a simple but powerful tool for organizing ideas, breaking through mental blocks, and bringing clarity to both personal and professional goals. In this episode of Rising Tides Live, guest hosts Laura Wilber, Restaurant Guest Acquisition & Retention Expert at Dinova, and Jason Berkowitz, Founder of Arrow Up Training, step in for Shawn Walchef to lead a collaborative conversation about how mind mapping can be used for everything from planning a graduation party to mapping out a business strategy. Through playful demos, real-life examples, and insights from the community, this session shows how something as simple as drawing circles and lines on paper can unlock creativity, improve focus, and help turn ideas into action. Whether you’re planning an event, tackling a tough decision, or just need a fresh way to think, mind mapping is a technique worth trying.

    Interview Takeaways:
    • Why Mind Mapping Helps You Get Unstuck – Mind mapping creates visual clarity by helping you break down overwhelming ideas into smaller, manageable parts. Whether you’re planning a project, setting goals, or solving a problem, this method gets your ideas out of your head and onto the page—making next steps easier to see.
    • How to Use Mind Mapping for Business and Life – From launching a new business to organizing a graduation party or tackling procrastination, mind mapping is a versatile tool that helps with both personal and professional challenges. It’s a creative, low-pressure way to explore possibilities and uncover solutions.
    • Why Analog Still Matters in a Digital World – Even with powerful AI and digital tools available, taking time to think with pen and paper activates a different kind of focus. As Laura and Jason remind us, slowing down to map ideas by hand can spark joy, creativity, and deeper insight.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:16:14 false     Nobody Will Talk About Your Business FOR YOU! Video Marketing Success in 5 Simple Steps https://podcast.show/digitalhospitality/digitalhospitality/144105805/nobody-will-talk-about-your-business-for-you-video-marketing-success-in-5-simple-steps/ 144105805 https://content.calibbq.media/?p=15050 Shawn P. Walchef Wed, 02 Apr 2025 15:39:19 -0400 Shawn Walchef, founder of Cali BBQ Media, breaks this idea apart with one clear message: If you don’t promote yourself, no one will. You could have the best product or the most inspiring mission, but if your story isn’t out there—on Instagram, LinkedIn, YouTube, or even your local community Facebook page—you’re invisible.Interview Takeaways:
    • If You Build It, They Will Come Is a Lie – No matter how great your product or service is, people won’t show up unless you actively promote it through consistent storytelling and content creation.
    • Consistency Beats Perfection – Success in digital storytelling doesn’t come from one perfect post—it comes from quantity, speed, and consistency. You must embrace looking and sounding imperfect at first in order to get better over time.
    • Business Owners Must Become Storytellers – Whether you’re opening a restaurant or launching a new product, you need to be your brand’s loudest advocate. Creating content around your journey, your partners, and your decisions builds trust, opportunity, and community.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:10:06 false     Rising Tides Live: Hospitality Talent Acquisition https://podcast.show/digitalhospitality/digitalhospitality/144065102/rising-tides-live-hospitality-talent-acquisition/ 144065102 https://content.calibbq.media/?p=15046 Shawn P. Walchef Tue, 01 Apr 2025 16:42:05 -0400 In this session, we dive into the world of hospitality recruiting and talent acquisition—what it takes to find, retain, and grow great people in today’s restaurant and hospitality industry. In this episode of Rising Tides Live, guest hosts Ian Hoxworth and Lauren Hodges of EHS Recruiting step in for Shawn Walchef to lead a practical and heartfelt conversation about hiring strategies, the evolving job market, and the human side of recruitment. From proactive outreach and employee referrals to job board challenges and the value of mentorship, the group shares insights and real-world stories that reflect the complexities of building great teams. At its core, this conversation reminds us that recruiting isn’t just about filling roles—it’s about relationships, culture, and creating opportunities that change lives.

    Interview Takeaways:
    • Why Recruiting Is Really About Relationships – Recruiting isn’t just about filling open roles; it’s about building trust, understanding company culture, and forming long-term partnerships. As Lauren Hodges explains, the most successful placements happen when recruiters deeply understand both the candidate and the company—turning a transactional process into a transformational one.
    • How Operators Can Compete Without Big Budgets – You don’t need a massive talent acquisition team to attract top talent. From employee referral incentives to grassroots networking and clear communication, smaller operators can level the playing field by being more intentional, proactive, and strategic in how they approach hiring.
    • The Future of Hiring Is Personal – In today’s labor market, job seekers want more than just a paycheck—they want to feel connected, valued, and aligned with a company’s mission. Whether it’s through earned wage access, flexible scheduling, or mentorship opportunities, businesses that personalize the employee experience will have the edge in both recruitment and retention.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:06:26 false     Why Joe Fontana’s Chicken Sandwich Brand Is Built on Culture and Comedy https://podcast.show/digitalhospitality/digitalhospitality/144014760/why-joe-fontanas-chicken-sandwich-brand-is-built-on-culture-and-comedy/ 144014760 https://content.calibbq.media/?p=15044 Shawn P. Walchef Mon, 31 Mar 2025 15:43:19 -0400 Joe Fontana, founder of Fry the Coop, isn’t afraid to fail, create, or stand out. In just seven years, he’s grown his spicy chicken concept into a multi-location brand known for bold marketing, loyal culture, and a commitment to quality—from beef tallow to storytelling. Whether he’s roasting competitors on TikTok or turning a Zamboni into a mobile billboard, Joe shows how creativity and community drive success. In this episode, he shares lessons on leadership, brand building, digital tools, and why every restaurant should be more than just a place to eat—it should be a show.

    Interview Takeaways:
    • Why Culture and Failure Go Hand in Hand – Joe Fontana isn’t afraid to call out a store location that failed. Instead, he uses failure to sharpen his vision and reinforce the importance of team culture and customer connection at every new Fry the Coop store.
    • How Content and Community Can Grow Your Brand – Whether it’s dressing a Zamboni with a chicken sandwich or roasting a competitor on TikTok, Joe proves that storytelling and hyper-local community efforts can make a brand unforgettable.
    • Why Beef Tallow Matters – Joe uses beef tallow in every Fry the Coop kitchen—not just because it tastes better, but because it reflects his commitment to health, transparency, and food education. It’s a small detail that makes a big statement.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:35:12 false     Rising Tides Live: IRL Meet Ups https://podcast.show/digitalhospitality/digitalhospitality/143865311/rising-tides-live-irl-meet-ups/ 143865311 https://content.calibbq.media/?p=15028 Shawn P. Walchef Thu, 27 Mar 2025 16:39:07 -0400 In this episode of Rising Tides Live, the community explores how to turn online relationships into real-life connections through intentional meetups. Angelo Esposito, CEO and Co-Founder of WISK.ai, joins the conversation to share how a spontaneous text about a Vegas happy hour turned into a full-scale Rising Tides in-real-life event. Alongside host Shawn Walchef and others from the community, Angelo dives into the importance of putting a flag in the ground, why smaller meetups often yield bigger impact, and how showing up in person adds depth to digital connections. This episode breaks down the mindset and strategy behind hosting meaningful in-person gatherings that grow community, strengthen partnerships, and fuel momentum.

    Interview Takeaways:
    • Just Start—Even If It Feels Last Minute – When Angelo first pitched the idea of a Rising Tides happy hour during the Vegas trade shows, he thought it might be too late to pull off. But the community said yes—and quickly. The result? A fully planned event with major industry names attending. Sometimes momentum starts with one message.
    • IRL Events Don’t Need to Be Huge to Matter – While large trade shows have their place, Angelo emphasizes the value of smaller, more intimate gatherings. A 30-person happy hour can lead to deeper conversations, stronger connections, and more meaningful business opportunities than a packed party with hundreds of attendees.
    • Be the One Who Puts the Flag in the Ground – Real-life meetups only happen when someone is bold enough to take the lead. Whether it’s a happy hour, coffee meetup, or trade show dinner, being the one to say “Let’s meet here at this time” sets everything in motion and creates space for community to grow.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     What Restaurants Can Learn from Google’s NYC Influencer Summit https://podcast.show/digitalhospitality/digitalhospitality/143815039/what-restaurants-can-learn-from-googles-nyc-influencer-summit/ 143815039 https://content.calibbq.media/?p=15034 Shawn P. Walchef Wed, 26 Mar 2025 16:17:42 -0400 Shawn Walchef of Cali BBQ Media joined industry leaders at Google HQ in New York City for the Restaurant Industry Influencer Summit—an invite-only event focused on helping restaurants grow through digital tools. With powerful insights from partners like Toast and conversations led by experts like David “Rev” Ciancio and Troy Hooper, the event highlighted the growing importance of Google Business Profiles, first-party integrations, and especially YouTube. As restaurants face increasing competition, the message was clear: treat your digital presence like a storefront. When used strategically, tools like YouTube and Google can drive real business impact and build long-term brand loyalty.

    Interview Takeaways:
    • Own Your Digital Real Estate – Google and Toast are working together to help restaurants control more of the customer journey—from search to reservations to ordering. Operators who actively manage their Google Business Profile and integrate first-party tools are better positioned to drive traffic and conversions.
    • Don’t Sleep on YouTube – YouTube is still one of the most underutilized tools in the restaurant marketing toolkit. Rev Ciancio and Troy Hooper emphasized that restaurants should repurpose their short-form content for YouTube Shorts and treat the platform as a primary driver of visibility—not just a content dump.
    • Think Like a Tech Company, Act Like a Hospitality Brand – Today’s most successful restaurants blend traditional hospitality with digital savvy. From managing listings to running YouTube campaigns, embracing tech doesn’t mean losing your identity—it means amplifying it to reach more people, more efficiently.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:08:29 false     Rising Tides Live: B2B Marketing On LinkedIn https://podcast.show/digitalhospitality/digitalhospitality/143766107/rising-tides-live-b2b-marketing-on-linkedin/ 143766107 https://content.calibbq.media/?p=15023 Shawn P. Walchef Tue, 25 Mar 2025 16:56:26 -0400 In this episode of Rising Tides Live, the conversation dives into the evolving world of B2B marketing and how business leaders can leverage platforms like LinkedIn and YouTube to grow their brands with purpose. Guest Finn McKenty, marketing strategist, content creator, and online education entrepreneur, shares insights from a career that spans work with top global brands, over 130 million YouTube views, and a massive LinkedIn following. Joined by host Shawn Walchef and the Rising Tides community, Finn explores the value of building in public, the power of video for establishing trust, and why consistency beats perfection. Together, they unpack practical strategies for content creation, audience growth, and long-term relationship-building in the digital age.

    Interview Takeaways:
    • Consistency Builds Trust – Posting once or twice isn’t enough to see results. Finn McKenty emphasizes that building a presence on platforms like LinkedIn or YouTube takes time and repetition. Whether it’s one video a week or daily text posts, showing up consistently is the key to building credibility and long-term engagement.
    • Know Your Goal Before You Hit Record – Not all content needs to go viral to be effective. Finn reminds creators to define what success looks like before hitting record. Are you trying to attract leads, share expertise, or build brand awareness? Clear goals help ensure each piece of content serves a specific business purpose.
    • Quality Over Quantity—Especially on LinkedIn – While big follower counts may impress on other platforms, LinkedIn is all about reaching the right people. Finn stresses that even if a post only gets 25 views, it can be a win if those views come from decision-makers. The value lies in connection, not just volume.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:52:40 false     How Scottie J Uses Storytelling and Strategy to Empower Los Angeles https://podcast.show/digitalhospitality/digitalhospitality/143721249/how-scottie-j-uses-storytelling-and-strategy-to-empower-los-angeles/ 143721249 https://content.calibbq.media/?p=15021 Shawn P. Walchef Mon, 24 Mar 2025 16:17:26 -0400 Jeremy Jones, who goes by Scottie J, is the founder of Suburban LA and has turned a high school blog into one of LA’s most trusted digital media platforms. With over 10,000 Instagram posts and a growing presence on YouTube and beyond, Scottie has built a community rooted in storytelling, consistency, and cultural relevance. His work became especially vital during the recent LA wildfires, where he partnered with local nonprofits to provide real-time, verified information. Now expanding into premium content and live events, Scottie continues to lead with impact, proving that digital media—when fueled by purpose—can drive real-world change and lasting community connection.

    Interview Takeaways:
    • Staying Consistent to Build Community – Scottie J understands that success on social media isn’t about going viral—it’s about showing up every day. With over 10,000 posts on Suburban LA’s Instagram account, Scottie has proven that relentless consistency is the key to building trust, engagement, and a loyal digital following.
    • Transforming a Passion Project into a Media Brand – What began as a blogspot in 2012 has grown into a full-fledged media platform. Scottie J credits his growth to a willingness to evolve, learn, and adapt. Suburban LA now includes podcasts, newsletters, event coverage, and plans for a food show—all built from a foundation of storytelling.
    • Leading with Empathy During Crisis – When wildfires devastated Los Angeles, Scottie J didn’t just report the news—he became part of the solution. Working alongside the NOAH Foundation, his team provided verified information and real-time updates to the community, offering both awareness and support during a time of chaos.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:28:49 false     Rising Tides Live: Trade Shows and Conferences https://podcast.show/digitalhospitality/digitalhospitality/143584249/rising-tides-live-trade-shows-and-conferences/ 143584249 https://content.calibbq.media/?p=15006 Shawn P. Walchef Fri, 21 Mar 2025 06:19:31 -0400 In this episode of Rising Tides Live, the conversation dives into the high-stakes world of industry trade shows and strategic networking. Featured guests Laura Wilber, Restaurant Guest Acquisition & Retention Expert with Dinova, and Mark Hatch, VP of Trade Relations and Events at Informa, share their insights on how to maximize opportunities at conferences, build meaningful connections, and create lasting business impact. Laura and Mark join host Shawn Walchef to explore the art of preparation, the importance of showing up with intention, and the best ways to navigate events for long-term success. Together, they break down the strategies that turn trade shows from an expense into an investment, leaving listeners with actionable takeaways to elevate their networking game and grow their brands.

    Interview Takeaways:
    • Preparation Defines Success – The best trade show experiences start before you even step on the floor. Research the speaker lineup, set reminders for key sessions, and engage with attendees on LinkedIn ahead of time. Knowing who you want to meet and why ensures every interaction is intentional.
    • Show Up With Purpose – Walking the floor aimlessly or sticking with familiar faces won’t drive results. Prioritize attending sessions where your target connections are speaking, engage in meaningful conversations, and avoid the trap of staying in your comfort zone. Trade shows are about making new connections, not just reinforcing old ones.
    • Follow-Up is the Long Game – Trade show connections don’t turn into business overnight. Many operators get overwhelmed with post-show outreach, so persistence matters. Continue engaging on social media, reinforce the relationship through thoughtful follow-ups, and play the long game—success comes from consistency, not a single conversation.
    Episode Links:

     

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:33:30 false     What Shaquille O’Neal Knows About Winning in Business That Most People Don’t https://podcast.show/digitalhospitality/digitalhospitality/143520246/what-shaquille-oneal-knows-about-winning-in-business-that-most-people-dont/ 143520246 https://content.calibbq.media/?p=15010 Shawn P. Walchef Wed, 19 Mar 2025 16:24:16 -0400 Shaquille O’Neal knows success is a team effort—on the court and in business. With Big Chicken, he’s applying the same leadership philosophy that won him championships: surround yourself with the right people, trust them to execute, and build a strong culture. With 4,700 franchise applicants, Shaq and CEO Josh Halpern are focused on quality over speed, ensuring Big Chicken grows the right way. Employees don’t work for Shaq—they work with him, reinforcing a culture of collaboration and excellence. This conversation originally took place on Restaurant Influencers.

    Interview Takeaways:
    • Building a Championship Business – Shaquille O’Neal believes success isn’t about doing everything yourself—it’s about surrounding yourself with the right people. Just as he trusted his teammates on the court, he relies on CEO Josh Halpern and the Big Chicken team to lead with expertise. His approach is about vision, empowerment, and letting specialists do what they do best.
    • Culture-Driven Leadership – At Big Chicken, employees don’t say they work for Shaq—they say they work with him. That distinction speaks to the company’s strong culture, where leadership values trust, collaboration, and humor. For Shaq, leading with respect and keeping the energy light helps drive long-term success.
    • Commitment to Quality and Growth – With 4,700 franchise applicants eager to join, Big Chicken isn’t expanding just for the sake of growth—it’s doing it the right way. Shaq and his team are building what they call the “Harvard of franchise systems,” ensuring that each new location meets high standards and is set up for long-term success.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:06:37 false     Rising Tides Live: Generating Leads https://podcast.show/digitalhospitality/digitalhospitality/143509453/rising-tides-live-generating-leads/ 143509453 https://content.calibbq.media/?p=15000 Shawn P. Walchef Wed, 19 Mar 2025 09:55:03 -0400 In this session, we explore the art of lead generation and why understanding its nuances is essential for businesses, entrepreneurs, and hospitality professionals. In this episode of Rising Tides Live, hosted by Shawn Walchef, the group dives into effective strategies for attracting and converting leads in B2B, B2C, and H2H (human-to-human) interactions. The conversation highlights real-world examples of how restaurants, service providers, and consultants generate leads through networking, content marketing, partnerships, and technology. From leveraging referrals to mastering digital engagement, this discussion breaks down practical, scalable methods for driving growth while maintaining authenticity and building lasting relationships.

    Interview Takeaways:
    • Specialization Builds Trust – Businesses that clearly define their expertise and consistently deliver on it naturally attract leads. Instead of trying to be everything to everyone, narrowing focus and excelling in a niche makes it easier for potential clients to find and refer you.
    • Networking Drives Growth – Lead generation isn’t just about digital marketing; in-person networking remains invaluable. Engaging at industry events, speaking on panels, and forming partnerships with aligned businesses can open doors to meaningful, long-term opportunities.
    • Referrals Are Gold – The best leads often come from past clients and trusted relationships. Proactively asking for referrals and incentivizing word-of-mouth recommendations can create a steady stream of high-quality leads, reducing the need for constant outbound prospecting.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:06:03 false     Pouring Hospitality: How Josh Bucens Blends Chicago’s Spirit with Guinness Innovation https://podcast.show/digitalhospitality/digitalhospitality/143430132/pouring-hospitality-how-josh-bucens-blends-chicagos-spirit-with-guinness-innovation/ 143430132 https://content.calibbq.media/?p=14997 Shawn P. Walchef Mon, 17 Mar 2025 16:15:02 -0400 Josh Bucens, the Director of Food & Beverage at Guinness Open Gate Brewery in Chicago, is redefining hospitality by blending the legacy of Guinness with the city’s dynamic food and drink scene. With a background in bars, restaurants, and nightlife, Bucens leads a high-volume operation that serves thousands each month. Through strategic use of technology, a focus on hiring the right talent, and a deep passion for Chicago’s hospitality culture, he ensures an unforgettable guest experience. From large-scale events to daily service, Bucens and his team create a welcoming environment where great beer, innovative food, and community come together seamlessly.

    Interview Takeaways:
    • Enhancing Efficiency with Technology – Running a high-volume brewery requires precision, and Josh Bucens has turned to technology to streamline operations. By leveraging platforms like Toast POS and F3 Technologies, Guinness Open Gate Brewery has optimized everything from service speed to event management, ensuring a smooth experience for both guests and staff.
    • Finding and Retaining the Right Talent – Hiring the right team is critical in hospitality, and Bucens emphasizes patience and precision in the recruitment process. Rather than rushing hires, he ensures new employees align with the brewery’s culture, creating a strong, committed team that enhances the guest experience and keeps operations running smoothly.
    • Creating a Culture of Hospitality – Midwest hospitality is about warmth and connection, and Bucens is dedicated to fostering that atmosphere at Guinness Open Gate Brewery. Through mentorship, leadership, and a genuine passion for service, he ensures that every guest feels welcomed and every employee feels valued, strengthening the brewery’s reputation as a top destination in Chicago.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:29:01 false     Rising Tides Live: Direct Outreach https://podcast.show/digitalhospitality/digitalhospitality/143270505/rising-tides-live-direct-outreach/ 143270505 https://content.calibbq.media/?p=14991 Shawn P. Walchef Thu, 13 Mar 2025 16:48:43 -0400 In this session, we explore the power of direct outreach and why mastering this skill is a game-changer for businesses, entrepreneurs, and creators. In this episode of Rising Tides Live, hosted by Shawn Walchef, the group dives into effective strategies for personalizing outreach, building relationships, and leveraging digital tools to connect with potential clients and partners. The conversation highlights real-world examples of B2B and B2C outreach, the impact of community-driven engagement, and the balance between scalable automation and authentic, unscalable interactions. Instead of relying solely on mass communication, this discussion breaks down how businesses can take a targeted, value-driven approach to outreach that fosters trust and drives long-term success.

    Interview Takeaways:
    • Personalization Wins Attention – Mass emails and generic pitches often get ignored. The most effective direct outreach is personalized, relevant, and value-driven. Taking the time to understand a potential client’s needs and crafting a message just for them makes all the difference.
    • Consistency Creates Opportunities – Direct outreach isn’t about one message—it’s about showing up again and again. From social media engagement to follow-up emails, building relationships requires persistence. The more touchpoints you create, the more likely you are to connect at the right time.
    • Ask, Don’t Assume – Instead of telling prospects what they need, start by asking thoughtful questions. People are more likely to engage when they feel heard. Leading with curiosity and a genuine desire to help turns cold outreach into meaningful conversations.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:04:33 false     No One Is Coming to Tell The Story of Your Business https://podcast.show/digitalhospitality/digitalhospitality/143227408/no-one-is-coming-to-tell-the-story-of-your-business/ 143227408 https://content.calibbq.media/?p=14987 Shawn P. Walchef Wed, 12 Mar 2025 16:59:38 -0400

    At the California Restaurant Show, Shawn Walchef of Cali BBQ Media took the stage to share an important lesson: Every business has a story that deserves to be told. While his session emphasized digital storytelling, it was a particular moment—his Orange Tree Story—that truly resonated with the audience. Walchef recounted the significance of an orange tree planted decades ago in front of his family’s restaurant, a symbol of heritage, persistence, and the evolution of his business. The tree was nearly removed during renovations, but his wife stood firm, insisting it remain. That decision became more than just a landscaping choice—it became a metaphor for the stories business owners often overlook, the deeply personal moments that define their journey. Inspired by this idea, several business owners in attendance stepped forward to share their own Orange Tree Stories. From a father and son team reviving a long-dormant product to a chef whose personal transformation led to a focus on special dietary needs, these stories underscored a universal truth: Customers connect with businesses that share their journey, struggles, and purpose.

    Interview Takeaways:
    • Everyone Has an Orange Tree Story – Business owners from all backgrounds stepped up to share their defining moments—the challenges, personal connections, and pivotal decisions that shaped their journey. These stories prove that every entrepreneur has a unique experience worth telling.
    • Your Story is Your Greatest Asset – Whether it’s reviving a long-lost product, pivoting after a major life event, or finding purpose through personal experiences, the guests’ stories showed that authenticity is what resonates most with customers. The businesses that thrive are the ones that share their journey.
    • The First Step is Speaking Up – Many entrepreneurs hesitate to put themselves out there, but the guests who shared their Orange Tree Stories proved the power of taking that first step. The takeaway? If you want people to connect with your business, you have to be the one to tell them why it matters.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:14:12 false     Rising Tides Live: Social Selling https://podcast.show/digitalhospitality/digitalhospitality/143187417/rising-tides-live-social-selling/ 143187417 https://content.calibbq.media/?p=14981 Shawn P. Walchef Tue, 11 Mar 2025 20:55:19 -0400 In this session, we dive into the fundamentals of social selling and why mastering this skill is essential for business owners, content creators, and entrepreneurs. In this episode of Rising Tides Live, hosted by Shawn Walchef, the group explores how building an authentic digital presence can create meaningful connections and drive business success. The conversation highlights key social selling strategies, the role of storytelling in engaging potential customers, and why consistency in content creation is crucial. Instead of simply posting online, the discussion focuses on crafting a social strategy that fosters trust, amplifies reach, and generates real opportunities.

    Interview Takeaways:
    • Authenticity Builds Trust – Social selling isn’t about aggressive sales tactics; it’s about building genuine relationships. People connect with authenticity, and showing up consistently as your real self fosters trust and engagement.
    • Content Creates Conversations – Posting regularly on social media isn’t just about visibility—it’s about sparking interactions. Thoughtful posts, engaging videos, and meaningful comments turn passive followers into active connections, leading to real business opportunities.
    • Clarity Converts – A strong social selling strategy requires clear messaging. If people don’t know what you do or how you can help, they won’t take action. Regularly share who you are, what you offer, and how it benefits your audience to make your social presence work for you.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:05:36 false     How Joshua Sharkey and Meez Are Improving Recipe Management in Restaurants https://podcast.show/digitalhospitality/digitalhospitality/143135227/how-joshua-sharkey-and-meez-are-improving-recipe-management-in-restaurants/ 143135227 https://content.calibbq.media/?p=14976 Shawn P. Walchef Mon, 10 Mar 2025 16:41:43 -0400 Joshua Sharkey, CEO and founder of Meez, is modernizing how chefs manage recipes and food costs. A former chef himself, Sharkey saw firsthand how inefficiencies in recipe management and costing hurt restaurant margins. That frustration led him to create Meez—an intuitive, chef-driven culinary operating system that simplifies real-time food costing, ingredient tracking, and menu engineering. Unlike static spreadsheets, Meez gives operators the power to make proactive, data-driven decisions. Through The Meez Podcast, Sharkey also explores the intersection of food, tech, and business, reinforcing his mission: to help chefs blend creativity with profitability in a rapidly evolving industry.

    Interview Takeaways:
    • Meez is Transforming Recipe Management and Food Costing – Most restaurants struggle with recipe organization and accurate food costing. Meez provides a real-time, dynamic system that helps chefs and operators manage recipes, track ingredient yields, and optimize menu profitability, ensuring both creativity and financial success.
    • Storytelling and Podcasting Drive Industry Innovation – Joshua Sharkey’s Meez Podcast is more than just content—it’s a platform for learning, networking, and sharing insights from top chefs and restaurant leaders. He believes storytelling is essential in business and that podcasting helps push the industry forward.
    • Restaurant Tech Needs True Integration, Not Just Buzzwords – Many restaurant software companies claim to integrate, but Meez focuses on structured, reliable API-based integrations that actually help chefs make data-driven decisions instead of just checking a marketing box.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:37:04 false     Rising Tides Live: Restaurants And AI https://podcast.show/digitalhospitality/digitalhospitality/142991968/rising-tides-live-restaurants-and-ai/ 142991968 https://content.calibbq.media/?p=14959 Shawn P. Walchef Thu, 06 Mar 2025 16:25:08 -0500 In this episode of Rising Tides Live, the conversation explores the evolving role of artificial intelligence in the restaurant industry. Featured guest Jesse Stein, co-founder of Hermetic AI, shares his insights on how AI-driven automation is transforming private event bookings, guest engagement, and operational efficiency. Jesse joins host Shawn Walchef to discuss the biggest opportunities and challenges AI presents for hospitality businesses, from enhancing customer interactions to streamlining operations without replacing the human element. Together, they examine real-world applications of AI, the future of AI-powered agents collaborating across restaurant functions, and how operators can embrace this technology to improve service, profitability, and long-term guest relationships.

    Interview Takeaways:
    • AI Enhances Hospitality, Not Replaces It – Jesse Stein emphasizes that AI isn’t here to replace human workers—it’s here to help them. Tools like Mia, Hermetic AI’s virtual assistant, streamline private event bookings by handling repetitive tasks, allowing restaurant staff to focus on high-value interactions and delivering a better guest experience.
    • AI Can Drastically Reduce Response Times and Increase Conversions – Speed matters in hospitality, especially when responding to guest inquiries. AI-powered agents like Mia engage with inbound leads within seconds, answering questions, booking walkthroughs, and following up on proposals. By reducing the typical response time from days to minutes, restaurants can convert more leads into booked events while improving the guest experience.
    • Operators Who Ignore AI Risk Falling Behind – The hospitality industry is changing fast, and early adopters of AI-driven solutions will have a major advantage. Stein encourages restaurant owners to experiment with AI now, leveraging tools like CRM insights, demand forecasting, and automation to optimize operations before competitors force a last-minute scramble to adapt.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:09:31 false     David Meltzer’s Stage Theory And The Power Of Post Production https://podcast.show/digitalhospitality/digitalhospitality/142951131/david-meltzers-stage-theory-and-the-power-of-post-production/ 142951131 https://content.calibbq.media/?p=14957 Shawn P. Walchef Wed, 05 Mar 2025 20:26:32 -0500 In this episode of Digital Hospitality, David Meltzer shares how businesses can leverage Stage Theory to maximize visibility and impact. He explains why post-production content is the most valuable asset from any event and how capturing the right moments can amplify brand growth. Meltzer also highlights how technology has made high-quality content creation more accessible than ever, eliminating the need for large production teams. Whether in hospitality, sports, or business, embracing content strategy and leveraging key platforms can drive long-term success. Tune in to learn how to be the show, not the commercial.

    Interview Takeaways:
    • Why Every Business Needs Stage Theory – David Meltzer emphasizes that the world is a stage, and businesses must embrace this mindset to maximize their reach. Whether you’re in hospitality, law, or sports, leveraging major events and high-visibility platforms can expand your audience and create lasting impact. The key is not just showing up but strategically positioning yourself in front of the right people.
    • The Power of Post-Production Content – The most valuable asset from any event isn’t the live experience—it’s the content captured and repurposed afterward. Meltzer explains that while attending events like the Super Bowl’s Radio Row, he focuses on gathering content that can be amplified across multiple platforms. Whether it’s a quick clip with an industry leader or a simple iPhone recording, the real ROI comes from post-production storytelling.
    • Technology Has Made Content Capture More Accessible Than Ever – Gone are the days of needing large production teams to create high-quality content. Meltzer highlights how technology—smartphones, digital microphones, and AI-driven tools—has significantly lowered the cost of content creation. Now, even small businesses can produce professional-level content without a big budget, making it easier than ever to build brand authority and engage audiences.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:16:00 false     Rising Tides Live: Childhood Clues! The Moments That Shaped Us https://podcast.show/digitalhospitality/digitalhospitality/142887240/rising-tides-live-childhood-clues-the-moments-that-shaped-us/ 142887240 https://content.calibbq.media/?p=14952 Shawn P. Walchef Tue, 04 Mar 2025 16:55:32 -0500 In this session, we explore how childhood experiences and early passions can shape careers, personal growth, and the way we navigate the world as adults. In this episode of Rising Tides Live, guest host Elizabeth Doss fills in for Shawn Walchef, leading a conversation filled with personal stories about the seemingly small moments from childhood that turned out to be clues about future paths. The group discusses how hobbies, early interests, and even unexpected childhood experiences—whether selling drawings at church, discovering a love for storytelling, or working in a family business—often reveal more about our purpose than we realize in the moment. Through these reflections, the conversation highlights the importance of curiosity, play, and embracing the unique experiences that make each person’s journey their own.

    Interview Takeaways:
    • Childhood Experiences Often Foreshadow Future Paths – Many of the passions, interests, and skills we develop as kids—whether it’s storytelling, creativity, or an entrepreneurial spirit—end up playing a role in our careers and personal lives. Recognizing these “childhood clues” can help us better understand our purpose and direction.
    • The Stories We Overlook Are Often the Most Powerful – What seems like an ordinary childhood memory to us might actually hold deep significance. By reflecting on our past experiences—whether it’s a small moment of creativity, a unique family tradition, or a challenge we overcame—we can uncover valuable lessons and stories that shape how we approach life and work.
    • Curiosity and Play Matter at Every Stage – The best ideas and innovations often come from a mindset of exploration and play. Whether it’s experimenting with new ideas in business, storytelling, or creativity, staying open to curiosity allows us to keep evolving and finding new ways to connect with our passions.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:53:53 false     Scott Porter on Building San Diablo Churros and Mastering Internet Storytelling https://podcast.show/digitalhospitality/digitalhospitality/142834323/scott-porter-on-building-san-diablo-churros-and-mastering-internet-storytelling/ 142834323 https://content.calibbq.media/?p=14949 Shawn P. Walchef Mon, 03 Mar 2025 16:51:20 -0500 Scott Porter’s journey with San Diablo Churros is a masterclass in persistence, innovation, and internet storytelling. Inspired by fresh-filled churros in Mexico City, Porter saw a gap in the U.S. market and launched San Diablo, evolving from catering to frozen, ready-to-bake churros at home. His viral Costco Churro Funeral and mission to deliver churros to Charles Barkley showcase his marketing genius. With a mission to fill lives with happiness, Porter proves that the right mix of passion, creativity, and resilience can turn a simple dessert into a nationwide sensation.Interview Takeaways:
    • Persistence Fuels Growth -  Scott Porter’s journey proves that persistence is the secret ingredient to success. From Shark Tank auditions to relentlessly refining his business model, he has demonstrated that entrepreneurs must push through rejection and uncertainty. His ability to pivot, from catering to churro kits and now frozen churros—shows the power of adaptability in business growth.
    • Internet Storytelling Builds Brands - Marketing isn’t just about ads, it’s about creating moments that people remember and share online. Porter’s "Churro Funeral" for Costco’s discontinued churros and his mission to deliver churros to Charles Barkley are prime examples of news hacking done right. By leveraging viral storytelling and social media.
    • Innovation Opens New Doors - The churro industry is evolving, and San Diablo is leading the way. By recognizing that cinnamon-sugar nostalgia was booming but actual churro availability was lacking, Porter launched ready-to-bake frozen churros, making it easier than ever for consumers and restaurants to enjoy high-quality churros.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:46:57 false     Rising Tides Live: Storytelling 101 https://podcast.show/digitalhospitality/digitalhospitality/142827332/rising-tides-live-storytelling-101/ 142827332 https://content.calibbq.media/?p=14942 Shawn P. Walchef Mon, 03 Mar 2025 12:38:05 -0500 In this session, we dive into the fundamentals of effective storytelling and why mastering this skill is essential for business owners, content creators, and entrepreneurs. In this episode of Rising Tides Live, hosted by Shawn Walchef, the group explores the power of storytelling in building connections, engaging audiences, and driving business success. The conversation highlights key storytelling techniques, the importance of repetition in refining your narrative, and how framing a story can make all the difference. Instead of simply sharing information, the discussion focuses on crafting stories that leave a lasting impact and inspire action.

    Interview Takeaways:
    • Stories Stick, Facts Fade – Information alone isn’t enough to capture attention. People remember stories, not statistics. A well-crafted narrative with emotion and authenticity will resonate more deeply than just delivering data or making a point.
    • Repetition Refines Your Message – The more you tell a story, the better it gets. Sharing stories multiple times not only helps refine the delivery but also increases the chances of the message sticking with your audience. Great storytellers know that repetition isn’t redundancy—it’s reinforcement.
    • Frame Your Story for Maximum Impact – The way a story is introduced matters as much as the story itself. Giving it a clear structure, naming key moments, and setting up expectations makes it more engaging. A well-framed story ensures your audience not only listens but also remembers and shares it.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:00:45 false     Why Every Business Needs YouTube https://podcast.show/digitalhospitality/digitalhospitality/142635898/why-every-business-needs-youtube/ 142635898 https://content.calibbq.media/?p=14939 Shawn P. Walchef Wed, 26 Feb 2025 16:29:20 -0500 Shawn Walchef knows digital storytelling is the future. At the Google Restaurant Industry Influencers Summit, the Cali BBQ owner shared why every business must take YouTube seriously. For years, YouTube was just a content archive for Cali BBQ—until Shawn saw top creators prioritizing it. Now, short-form videos, long-form storytelling, and live content are driving real results. His philosophy? Be the show, not the commercial. YouTube offers longevity, discovery, and brand growth. As Shawn says, the best time to start was yesterday. The next best time? Now.

    Interview Takeaways:
    • Be The Show, Not The Commercial – We love stories, we love to be educated, and the power of video is now providing that for us instantly with YouTube. It’s why it’s so critically important to provide information and entertainment for people. Even at an early age, kids understand when they are being sold something and not entertained. 
    • Don’t Be Scared To Tell Your Story – In 2025, telling your story is more important than ever—it’s what connects people, businesses, and relationships. YouTube and video are essential tools for storytelling, and business owners, especially those in the restaurant industry, can’t afford to ignore them.
    • YouTube Is The Biggest TV Channel In The World –  Don’t be scared to take the leap onto YouTube, As Shawn Walchef ends his speech at Google he reminds the group how important it is, as YouTube is now the biggest channel. 
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:11:53 false     Rising Tides Live: The Importance Of Repairs https://podcast.show/digitalhospitality/digitalhospitality/142590498/rising-tides-live-the-importance-of-repairs/ 142590498 https://content.calibbq.media/?p=14928 Shawn P. Walchef Tue, 25 Feb 2025 15:50:19 -0500 In this episode of Rising Tides Live, the conversation focuses on the often-overlooked but critical world of restaurant repairs and maintenance. Featured guest Daniel Estrada, co-founder and CEO of 86 Repairs, shares his insights on how proactive repair strategies, data-driven decision-making, and smart vendor management can transform the way restaurants handle equipment maintenance. Daniel joins host Shawn Walchef to explore the hidden costs of reactive repairs, the impact of maintenance on employee retention and guest experience, and the power of structured processes to reduce downtime and expenses. Together, they examine the challenges of repair management in the hospitality industry, leaving listeners with actionable takeaways to optimize operations and protect their bottom line.

    Interview Takeaways:
    • Proactive Maintenance Saves Money and Time – Waiting until equipment fails leads to higher costs and operational disruptions. Daniel Estrada, co-founder and CEO of 86 Repairs, emphasizes the importance of proactive maintenance strategies that help restaurants avoid emergency repairs, reduce downtime, and extend the lifespan of critical equipment. By implementing structured repair processes, operators can minimize unexpected expenses and keep their businesses running smoothly.
    • Leveraging Data for Smarter Repairs – Many restaurant owners lack visibility into their repair and maintenance expenses, leading to inefficiencies and overspending. 86 Repairs collects and analyzes repair data to identify cost-saving opportunities, track equipment performance, and improve vendor management. By using data-driven insights, businesses can make informed decisions about repairs, replacements, and preventative maintenance, ultimately optimizing their operations.
    • Stronger Vendor Relationships Lead to Better Service – Finding reliable service providers is essential for efficient restaurant operations. Estrada highlights the value of maintaining strong vendor relationships by paying invoices on time, fostering mutual respect, and prioritizing quality over the lowest bid. Restaurants that treat their service partners well are more likely to receive faster response times, better pricing, and higher-quality repairs when they need them most.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:10:52 false     The Art of Hospitality in a Digital World: Melting Pot’s Secret to Success https://podcast.show/digitalhospitality/digitalhospitality/142544100/the-art-of-hospitality-in-a-digital-world-melting-pots-secret-to-success/ 142544100 https://content.calibbq.media/?p=14932 Shawn P. Walchef Mon, 24 Feb 2025 17:10:44 -0500 For 50 years, Melting Pot has brought people together through interactive dining and warm hospitality. More than just a fondue restaurant, it’s a place where shared experiences create lasting memories. Behind the scenes, innovation ensures every visit feels effortless. Front Burner Brands, the company behind Melting Pot, drives this balance, blending technology with tradition to enhance service. Leaders like Randy Barnett (VP of Innovation), Ana Malmqvist (Chief Marketing Officer), and Kristen Whitlock (F&B Director) work together to streamline operations, personalize guest interactions, and create seamless experiences. Their commitment to hospitality and smart innovation ensures Melting Pot thrives for generations to come.

    Interview Takeaways:
    • Data-Driven Guest Insights – In today’s digital era, harnessing integrated data is key to unlocking customer value. By merging insights from Toast, Randy Barnett, VP of Innovation, turns raw data into strategic decisions that boost guest engagement.
    • Using Toast to Enhance Hospitality – Seamless service starts with the right tools. Upgrading to a modern, digital-first POS has transformed operations, making transactions smoother and staff more efficient. Toast plays a key role in creating a consistent guest experience across all locations, allowing teams to focus on what truly matters—delivering exceptional hospitality.
    • 50 Years of Memorable Hospitality – For half a century, Melting Pot has been more than just a restaurant—it’s been a place where guests create unforgettable moments. From anniversaries to first dates, its commitment to interactive dining and exceptional service has made it a beloved brand. Randy Barnett, VP of Innovation, emphasizes that staying relevant for 50 years requires both hospitality and innovation, ensuring every guest experience is as seamless as it is special.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:28:54 false     Rising Tides Live: Valentine’s Day Hospitality https://podcast.show/digitalhospitality/digitalhospitality/142388262/rising-tides-live-valentines-day-hospitality/ 142388262 https://content.calibbq.media/?p=14923 Shawn P. Walchef Thu, 20 Feb 2025 16:18:45 -0500 In this session, we explore what Valentine’s Day means in the world of hospitality and how businesses can create truly memorable experiences beyond just the holiday rush. In this episode of Rising Tides Live, hosted by Shawn Walchef, the group shares stories of connection, customer service, and creative marketing strategies that make Valentine’s Day special for both guests and businesses. The conversation moves beyond traditional expectations, focusing on the power of personal touch, community-driven hospitality, and the small gestures that leave a lasting impact—not just for one day, but for years to come.

    Interview Takeaways:
    • Personal Touch Matters in Hospitality – Whether it’s a restaurant offering small Valentine’s bouquets, a hand-written note from a veteran, or a bartender making a customer feel at home, small gestures create memorable experiences.
    • Storytelling is a Marketing Superpower – People connect with stories more than promotions. The best hospitality brands and venues find ways to integrate personal narratives into their customer interactions.
    • Think Beyond Your Industry – Great hospitality isn’t just about food and service; it’s about community. Hair salons, local artists, and even unexpected partnerships can help restaurants and businesses build stronger local connections.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:51:02 false     Restaurant Evolution in 2025: Trends & the Strength of Support https://podcast.show/digitalhospitality/digitalhospitality/142347139/restaurant-evolution-in-2025-trends-the-strength-of-support/ 142347139 https://content.calibbq.media/?p=14908 Shawn P. Walchef Wed, 19 Feb 2025 16:10:59 -0500 At the Toast Panel, Shawn Walchef of Cali BBQ shared how technology, hospitality, and community shape the future of the industry. He emphasized the power of learning from others, the importance of balancing digital tools with real-world hospitality, and how events like these create connections that drive success. With 2025 bringing new challenges, Toast is helping restaurant owners streamline operations, grow revenue, and build stronger teams—all while fostering a supportive network of industry leaders who share their insights and solutions.

    Interview Takeaways:
    • The Toast Team Cares – Shawn Walchef recognizes the value Toast brings to restaurants, actively listening to their needs and driving improvements from the ground up.
    • Shared Community Matters – The beauty of events like the Toast Puesto Panel is that they remind restaurant owners, that they’re not alone. They navigate the day-to-day alongside other great business owners and creators, sharing both successes and challenges.
    • Growing In 2025 – When we come together to share stories, everyone benefits. That’s exactly what Shawn Walchef hopes to see more of with Toast in 2025—more events like this one.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:26:06 false     Rising Tides Live: Going Viral https://podcast.show/digitalhospitality/digitalhospitality/142335395/rising-tides-live-going-viral/ 142335395 https://content.calibbq.media/?p=14910 Shawn P. Walchef Wed, 19 Feb 2025 09:16:08 -0500 In this session, we discuss what it really means to go viral in today’s digital landscape and why it may not be the right goal for content creators, business owners, and entrepreneurs. In this episode of Rising Tides Live, hosted by Shawn Walchef, the group discusses smartphone storytelling, audience engagement, and the role of consistency in content success. The conversation challenges the traditional idea of virality, focusing instead on building long-term impact, leveraging data-driven strategies, and creating content that resonates with the right audience—not just the biggest one.

    Interview Takeaways:
    • Consistency Beats Virality – Chasing viral success can be tempting, but real growth comes from consistently creating valuable content. Instead of aiming for one-hit wonders, focus on building credibility and engagement over time. A steady stream of quality content attracts the right audience and drives meaningful business opportunities.
    • Strong Hooks Drive Engagement – The best-performing content grabs attention within seconds. Starting with a compelling hook—whether it’s action, emotion, or curiosity—keeps audiences engaged. Effective storytelling, not just flashy content, ensures people stay, interact, and come back for more.
    • Repurpose & Repost for Maximum Reach – Content has a longer shelf life than most creators realize. Reposting underperforming content at a different time or repurposing it into new formats (short clips, text posts, or carousels) helps expand reach and engagement. One post isn’t enough—strategic repetition builds momentum.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:14:01 false     Finn McKenty’s Advice for Creators: Show Up, Tell Stories, and Build Trust https://podcast.show/digitalhospitality/digitalhospitality/142259547/finn-mckentys-advice-for-creators-show-up-tell-stories-and-build-trust/ 142259547 https://content.calibbq.media/?p=14895 Shawn P. Walchef Mon, 17 Feb 2025 16:49:45 -0500 Finn McKenty knows what it takes to create content that connects. From YouTube to LinkedIn, he’s built a career around storytelling, strategy, and consistency. In this article, McKenty shares his insights on why storytelling is the foundation of great content, how LinkedIn video builds relationships, and why showing up consistently is the key to success. He breaks down the biggest mistakes content creators make, offers practical advice for business owners, and explains why engagement matters more than viral success. If you’re looking for expert guidance on content creation, McKenty’s approach will help you stand out and grow your brand.

    Interview Takeaways:
    • Why LinkedIn Short Videos Matter – Creating short videos might not always be just about the amount of views you get, but the intention that it brings in the long term. As Finn McKenty explains, it’s about the long game for being top of mind.
    • Building Relationships Through Content – Creating content isn’t just about chasing views—it’s about building relationships that can lead to bigger opportunities for you or your business. Genuine connections often have a lasting impact beyond the numbers.
    • Don’t Do This on YouTube – Having a presence on YouTube is crucial for your brand or business, but it’s just as important to do it the right way. As Finn McKenty explains, many people get it wrong.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:26:34 false     Rising Tides Live: Digital Tipping With Brian Hassan and Justin Roberts of Kickfin https://podcast.show/digitalhospitality/digitalhospitality/142122300/rising-tides-live-digital-tipping-with-brian-hassan-and-justin-roberts-of-kickfin/ 142122300 https://content.calibbq.media/?p=14890 Shawn P. Walchef Thu, 13 Feb 2025 16:17:41 -0500 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:13:37 false     How to Produce Content in 2025 https://podcast.show/digitalhospitality/digitalhospitality/142077043/how-to-produce-content-in-2025/ 142077043 https://content.calibbq.media/?p=14883 Shawn P. Walchef Wed, 12 Feb 2025 16:09:01 -0500 Shawn Walchef steps into the guest seat for the very first episode of The Pineapple Perspective with Troy Hooper. As the CEO of Hot Palette America, Troy has spent years leading and innovating in the restaurant industry. Now, he’s amplifying hospitality voices with his new podcast. And who better to kick things off than Shawn, a longtime champion of storytelling, digital media, and the evolution of hospitality?

    Interview Takeaways:
    • Hospitality Is About People –Hospitality is more than service, it’s human connection. Shawn Walchef believes customer service sets the bar too low, calling true hospitality “kindness to strangers.” It’s not about transactions but building lasting relationships.
    • Start With Storytelling – Motivation fades, but inspiration drives real action. Shawn Walchef believes industry events often miss the mark—drowning in scripted presentations instead of real stories that spark change. People don’t need another slide deck; they need to be activated.
    • Always Ask Questions – Curiosity is a lifelong trait of great leaders. Shawn Walchef’s grandfather embodied this, always pushing him to sit up front, ask questions, and seek knowledge. It wasn’t about status—it was about never stopping the pursuit of learning.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     Rising Tides Live: Super Bowl Hospitality https://podcast.show/digitalhospitality/digitalhospitality/142039062/rising-tides-live-super-bowl-hospitality/ 142039062 https://content.calibbq.media/?p=14871 Shawn P. Walchef Tue, 11 Feb 2025 21:09:18 -0500 In this episode of Rising Tides Live, the conversation centers on the Super Bowl’s impact on hospitality and business. Host Shawn Walchef is joined by industry leaders, entrepreneurs, and restaurant professionals to explore how the biggest event in sports drives opportunities for storytelling, community engagement, and brand growth. They discuss the evolution of Radio Row, the power of new media in shaping hospitality narratives, and the lessons businesses can take from the NFL’s approach to marketing and fan experience. With insights from firsthand experiences at past Super Bowls, the discussion offers valuable takeaways on leveraging major cultural events to elevate a brand’s presence and build lasting customer connections.

    Interview Takeaways:
    • The Power of Major Events in Business Growth – The Super Bowl is more than just a game; it’s a masterclass in marketing, media engagement, and customer experience. Businesses, especially in hospitality, can learn from the NFL’s storytelling approach and apply similar strategies to their own brand positioning and promotions.
    • Radio Row’s Evolution into New Media Row – The traditional Radio Row at the Super Bowl has transformed, with podcasts, live-streaming, and social media content now dominating the scene. This shift highlights the growing importance of digital platforms in connecting with audiences and amplifying brand visibility.
    • Authenticity and Community-Driven Storytelling – Engaging an audience isn’t about polished advertisements but about real, authentic stories. Whether you’re a restaurant owner, consultant, or media professional, creating content that showcases your journey, challenges, and wins builds trust and attracts the right community.
    Episode Links:
    • Cali BBQ Media: https://content.calibbq.media/
    • Join Our Next Show: https://betheshow.media/rising-tides/
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:13:08 false     How Ric Gruber Jr. is Driving Billy Bricks’ Success with Mobile Expansion and a Brand-First Approach https://podcast.show/digitalhospitality/digitalhospitality/141989378/how-ric-gruber-jr-is-driving-billy-bricks-success-with-mobile-expansion-and-a-brand-first-approach/ 141989378 https://content.calibbq.media/?p=14868 Shawn P. Walchef Mon, 10 Feb 2025 16:29:42 -0500 Ric Gruber Jr., owner of Billy Bricks Pizza, is proving that mobile expansion isn’t just an add-on—it’s essential for restaurant growth. By integrating food trucks and catering into his business model, Gruber ensures Billy Bricks reaches more customers while maintaining profitability. His strategy prioritizes pre-booked events over risky vending, creating a sustainable revenue stream. Beyond mobile, Gruber embraces personal branding and digital content, using social media to amplify his restaurant’s presence. With a focus on efficiency, adaptability, and smart tech tools, he’s showing how independent restaurants can scale like corporate giants while keeping their unique identity intact.

    Interview Takeaways:
    • Learning From Our Failures – Mistakes are inevitable in the restaurant industry, but learning from them is what truly matters. Ric Gruber Jr. emphasizes the importance of embracing past experiences in the moment, using them as fuel for future success.
    • Keeping The Passion – One of the biggest challenges for business owners is realizing they can’t do everything themselves. For Ric, his passion for making pizzas is what drew him to the industry. However, letting go of control and trusting others with key responsibilities can be difficult.
    • Need To Keep Things Mobile – Ric Gruber emphasizes that food trucks and mobile operations aren’t just an add-on—they’re a necessary part of a modern restaurant business. He sees mobile as an “and,” not an “or”, meaning brick-and-mortar restaurants should leverage mobile operations to increase brand awareness and reach more customers.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:32:05 false     Rising Tides Live: Never Again In Business https://podcast.show/digitalhospitality/digitalhospitality/141862342/rising-tides-live-never-again-in-business/ 141862342 https://content.calibbq.media/?p=14862 Shawn P. Walchef Thu, 06 Feb 2025 15:45:03 -0500 In this episode of Rising Tides Live, the conversation dives into the invaluable lessons learned from mistakes in business—those defining moments that make us say, never again. Host Shawn Walchef is joined by a dynamic group of business owners, entrepreneurs, and hospitality leaders who share their hard-earned wisdom on avoiding costly missteps. From partnerships gone wrong to contracts overlooked, they explore how learning from failure can lead to smarter decision-making, stronger businesses, and long-term success. Together, they discuss the challenges, red flags, and pivotal shifts that come from experience, leaving listeners with actionable takeaways to navigate their own entrepreneurial journeys with confidence.

    Interview Takeaways:
    • Trust Your Gut and Learn from Red Flags – Many business owners shared stories of ignoring early warning signs, whether it was working without a contract, partnering with the wrong people, or saying yes to everything. The key lesson is to listen to instincts and recognize when something feels off before it leads to a costly mistake.
    • Know Your Value and Protect Your Time – A common mistake discussed was giving away too much knowledge or work without clear agreements. Business owners need to charge for their expertise, set boundaries, and avoid clients or partnerships that don’t respect their time and effort.
    • Plan Ahead and Define Expectations Clearly – Whether it’s securing deposits for catering, avoiding unclear equity deals, or ensuring contracts cover all details, the discussion highlighted the importance of thorough planning and clear communication in business dealings.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:56:29 false     David Meltzer on the Rise of Media as a Service and Its Impact on Business https://podcast.show/digitalhospitality/digitalhospitality/141822416/david-meltzer-on-the-rise-of-media-as-a-service-and-its-impact-on-business/ 141822416 https://content.calibbq.media/?p=14855 Shawn P. Walchef Wed, 05 Feb 2025 16:23:48 -0500 In this latest Coaching Call with entrepreneur, podcast host, and mentor David Meltzer, host Shawn Walchef discusses “Media as a Service” (MaaS) and how it is transforming business, branding, and community engagement. Drawing from his extensive experience in media, entrepreneurship, and mentorship. David explains how the evolution of media parallels the growth of Software as a Service (SaaS). With a global audience at our fingertips, the key to success in the digital age is not just content creation but content capture and distribution.

    Interview Takeaways:
    • More Than Enough – David Meltzer’s More Than Enough philosophy comes to life in his No Po’ Boy sandwich—double the meat, cheese, sauce, and veggies. More than just a meal, it’s a metaphor for abundance and limitless opportunity. Just as he champions MasS Media as a Service to give everyone visibility, he urges people to be the show, not the commercial—to create, lead, and provide value rather than stay in the background.
    • The Power of Radio Row – The parties bring excitement with bright lights and energy, but the real connections and business deals happen on Radio Row. For David Meltzer, it’s the true highlight of Super Bowl week, where meaningful relationships are built, opportunities arise, and impactful conversations take place.
    • Maximizing Value Through Post-Production Content – David Meltzer emphasizes that post-production content holds greater value than in-person events. While networking and business development are important, the real impact comes from capturing these moments and amplifying them through content. He believes that creating engaging material, rather than relying solely on live experiences, ensures lasting value that benefits everyone involved.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:18:49 false     Rising Tides Live: The Accountability Club https://podcast.show/digitalhospitality/digitalhospitality/141784802/rising-tides-live-the-accountability-club/ 141784802 https://content.calibbq.media/?p=14842 Shawn P. Walchef Tue, 04 Feb 2025 16:35:18 -0500 In this episode of Rising Tides Live, the conversation explores the transformative power of accountability in the restaurant industry and beyond. Featured guest Jason Berkowitz—a seasoned restaurateur, partner, and founder of Arrow Up Training—shares his journey of harnessing accountability to enhance employee engagement and guest experiences. Jason joins host Shawn Walchef to delve into how establishing accountability clubs, focusing on small, achievable wins, and cultivating a culture of mindful decision-making can reshape team dynamics, boost profitability, and create lasting value for businesses and their customers. Together, they address the opportunities, challenges, and practical nuances of integrating accountability into everyday operations, leaving listeners with actionable insights for thriving in a competitive marketplace.

    Interview Takeaways:
    • Accountability Requires Community – The session highlighted that staying accountable is easier when you have a group or an accountability buddy. Jason Berkowitz shared how the Accountability Club started with the help of Matt Wampler, demonstrating that having a support system keeps us on track with our commitments.
    • Small Wins Build Momentum – Instead of aiming for perfection or overwhelming goals, Jason emphasized the importance of hitting singles—focusing on small, achievable steps. The discussion on James Clear’s Atomic Habits reinforced that incremental progress leads to long-term success.
    • Saying No Strengthens Your Yes – Shawn Walchef spoke about being intentional with time and learning to say no to distractions or unnecessary commitments. By setting clear priorities, we can deepen our focus and produce higher-quality work.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:24:24 false     How KidsMenus.com is transforming the dining experience for Kids and Parents https://podcast.show/digitalhospitality/digitalhospitality/141742998/how-kidsmenuscom-is-transforming-the-dining-experience-for-kids-and-parents/ 141742998 https://content.calibbq.media/?p=14846 Shawn P. Walchef Mon, 03 Feb 2025 16:37:08 -0500
  • Not Enough For Families – At a time when restaurants are focused on keeping customers in their establishments, why isn’t there more emphasis on families and children? German Wegbrait, CEO of KidsMenus.com, doesn’t have all the answers, but he knows it’s a problem that needs to be solved.
  • Time To Focus On Families – In 2025, restaurant owners are focused on attracting customers but often overlook the importance of hospitality for families and children. Crissy Saint, COO of KidsMenus.com, believes that by engaging families and kids, restaurants can create lasting memories—and foster repeat business.
  • Bringing Smiles To Kids Faces – At the end of the day, bringing joy to children is what matters most. Sharing a great restaurant experience as a family strengthens that bond, and offering diverse kids’ menus is a key step in making it happen.
    • Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:29:42 false     Rising Tides Live: British Takeover! https://podcast.show/digitalhospitality/digitalhospitality/141623629/rising-tides-live-british-takeover/ 141623629 https://content.calibbq.media/?p=14837 Shawn P. Walchef Thu, 30 Jan 2025 16:07:57 -0500

    Welcome to this special edition of Rising Tides Live—the British Takeover! With Shawn Walchef in NYC today, we’re handing the reins over to the UK’s finest: Adam Forman, Scot Turner, and Richard Liverman. In true British fashion, expect sharp wit, lively banter, and plenty of insight as they dive into the world of hospitality—both in the UK and beyond. From world-class service to unforgettable guest experiences, they’ll share stories, lessons, and maybe even a few surprises along the way. So, grab a cuppa, settle in, and let’s get started with this Rising Tides Live British Takeover!

    Interview Takeaways:
    • The Impact of Personalized Hospitality – The speakers highlighted how memorable experiences in hospitality often come from personalized service. A great example was Adam’s story about visiting a hotel in Soho, where a staff member remembered his name and previous visit, despite him only having been there once before.
    • Cultural Differences in Hospitality – The conversation emphasized the varying approaches to hospitality across different countries. The speakers compared British hospitality to experiences in the U.S., Thailand, and Lebanon, discussing how different cultures prioritize service, warmth, and attentiveness in unique ways.
    • The Role of Storytelling in Hospitality – Several anecdotes, including Scott’s experience serving Queen Elizabeth II, reinforced how storytelling enhances the hospitality experience. Whether it’s creating a sense of exclusivity or connecting with customers through shared narratives, great hospitality is often intertwined with compelling storytelling.
    Episode Links:

    Join The Rising Tides Show: https://betheshow.media/rising-tides/

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:28:37 false     David Meltzer’s Master Class on Social Selling In 2025 https://podcast.show/digitalhospitality/digitalhospitality/141577661/david-meltzers-master-class-on-social-selling-in-2025/ 141577661 https://content.calibbq.media/?p=14820 Shawn P. Walchef Wed, 29 Jan 2025 15:44:11 -0500 In this latest Coaching Call with entrepreneur, podcast host, and mentor David Meltzer, host Shawn Walchef  discusses “Social Selling in 2025” and how technology is reshaping the intersection of media, sales, and community building. Shawn and David dive deep into strategies for leveraging media as a sales tool, the importance of credibility and consistency, and the evolving landscape of content and commerce integration. Drawing from David’s extensive experience as a mentor and entrepreneur, the conversation provides actionable insights for leaders and businesses navigating the digital age.

    Interview Takeaways:
    • The Truth Will Help You Thrive – To master being a great teacher, mentor, coach, or parent, you can’t be afraid to annoy people with your authenticity and self-confidence. Embracing your truth and earning trust with your audience will help you build and amplify content that lasts into the future.
    • Number One Problem In Sales Processes – When it comes to driving sales success, even high-revenue businesses often overlook their most crucial asset: their people. David Meltzer highlights how empowering and engaging a team is the cornerstone of scaling effectively. Without a clear focus on developing their staff’s ability to articulate value and connect with others, companies risk stagnation despite having a scalable model in place. 
    • Learning The Stage Theory – In a world where content creation often feels like a race for perfection, the stage theory flips the script entirely. It’s not about creating; it’s about capturing—the raw, unfiltered essence of your skills, knowledge, and desires as they unfold in real time. Inspired by Shakespeare’s notion that “the whole world is a stage,” this approach emphasizes seizing every moment as an opportunity to connect and amplify your reach.
    Episode Links:

    David Meltzer Online: https://dmeltzer.com/

    Join The Rising Tides Live Show: https://betheshow.media/rising-tides/

     

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:18:26 false     Rising Tides Live: Hooked On Hospitality https://podcast.show/digitalhospitality/digitalhospitality/141537947/rising-tides-live-hooked-on-hospitality/ 141537947 https://content.calibbq.media/?p=14826 Shawn P. Walchef Tue, 28 Jan 2025 17:23:10 -0500

    In this special episode of Rising Tides Live, Jordan Silverman, CEO of Starfish, steps in for Shawn Walchef to host a compelling conversation about the journey into the hospitality industry and what makes it so captivating. Jordan is joined by his special guest, Matt Hardoon, VP of Sales at Sauce, for an engaging discussion centered around people’s first jobs in hospitality and how they got hooked on this dynamic and demanding industry.

     

    Interview Takeaways:
    • Hospitality as a Calling: Many participants emphasized how their first jobs in hospitality sparked a lasting passion for the industry. From memorable early experiences like working in restaurants, bars, or even selling supplies, these foundational roles fostered an appreciation for the dynamic and people-focused nature of the field.
    • Empathy is Essential: Several speakers, particularly those in restaurant technology and sales, highlighted the importance of empathy and firsthand experience in hospitality. Understanding the challenges of restaurant operations is crucial for building trust and creating effective solutions that truly resonate with industry professionals.
    • Adaptation and Encouragement in Hiring: A recurring theme was the challenge of finding and nurturing young talent today. Participants discussed the importance of encouraging curiosity, embracing new technologies, and creating environments where employees feel supported to grow, ensuring the next generation thrives in the hospitality industry.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:08:26 false     How Omar Zebi and A-Team Delivery Are Redefining Restaurant Logistics with Innovation and Trust https://podcast.show/digitalhospitality/digitalhospitality/141488721/how-omar-zebi-and-a-team-delivery-are-redefining-restaurant-logistics-with-innovation-and-trust/ 141488721 https://content.calibbq.media/?p=14817 Shawn P. Walchef Mon, 27 Jan 2025 16:01:30 -0500 Omar Zebi, Co-Founder of A-Team Delivery & Logistics, has transformed restaurant delivery services. Since launching in 2017, A-Team has grown to manage 24,000 monthly deliveries, supported by Shipday advanced logistics platform. Partnering with Shipday in 2019 enabled A-Team to scale operations by 300-400%, expand into cities like Los Angeles and New York City, and improve accountability for drivers and service quality. Known for its strong relationships with restaurant partners, A-Team helps clients save money and retain control through self-delivery models. Omar’s leadership and Shipday technology have elevated restaurant delivery, setting a global benchmark for efficiency and reliability.

    Interview Takeaways:
    • Don’t Be Scared To Post  – Push yourself and don’t be afraid to step outside your comfort zone. That’s Shawn’s powerful message to Omar Zebi about the importance of posting consistently and embracing the challenge, shared in this lighthearted yet meaningful moment.
    • Making The Switch to Shipday – Recognizing that things can be easier is a valuable skill, and with Shipday, it becomes possible. Letting go of outdated methods and embracing new options is key. Over time, that realization clicked for Omar.
    • Self-Delivery Matters – The world of food delivery is constantly evolving, making it crucial for businesses to optimize their internal delivery processes. This is where Shipday steps in to help. Omar recognizes this and understands the value Shipday brings to the table.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:24:12 false     Rising Tides Live: Google For Restaurants https://podcast.show/digitalhospitality/digitalhospitality/141345517/rising-tides-live-google-for-restaurants/ 141345517 https://content.calibbq.media/?p=14802 Shawn P. Walchef Thu, 23 Jan 2025 20:09:55 -0500 In this episode of Rising Tides Live, the conversation explores the evolving role of digital tools and strategies for restaurants and small businesses, featuring insights from Mike Nagy. Mike joins host Shawn Walchef to discuss practical ways businesses can optimize their digital presence. From leveraging Google Business Profiles and maximizing online reviews to connecting social media channels for enhanced visibility, the episode unpacks actionable strategies for improving customer engagement and driving growth. Together, they dive into the latest industry trends, the power of accurate data, and how businesses can prepare for a digitally connected future, leaving listeners with valuable takeaways to stay competitive in an ever-changing marketplace.

    Interview Takeaways:
    • Regular Updates and Accuracy Are Critical: Google Business Profile attributes, such as website links, menus, and specific features (like whether a restaurant allows pets), should always be accurate and updated. Neglecting these can lead to missed opportunities to attract customers searching for specific attributes or services.
    • Leverage Visual Content and Attributes for Visibility: Restaurants should ensure their food images are appealing and accurately uploaded to their Google listings. Adding descriptive attributes like dietary options (e.g., gluten-free) or menu specifics can help with visibility in searches tailored to those needs.
    • Engagement and Responses Matter: While responding to customer reviews on Google may not significantly improve SEO, it contributes to brand hygiene and customer trust. Authentic engagement helps reinforce relationships and can be a marker of professional and customer-focused operations.
    Episode Links:

    Join The Show! https://betheshow.media/rising-tides/

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:31:48 false     Lessons in Catering and Storytelling with Behind The Scenes Access  https://podcast.show/digitalhospitality/digitalhospitality/141330978/lessons-in-catering-and-storytelling-with-behind-the-scenes-access/ 141330978 https://content.calibbq.media/?p=14798 Shawn P. Walchef Thu, 23 Jan 2025 10:42:23 -0500 Shawn Walchef, owner of Cali BBQ, and Steven Swiderski, Director of Events and Hospitality, showcased the behind-the-scenes magic of their catering operations during a lively Saturday livestream. From delivering barbecue to Snapdragon Stadium for Monster Jam to highlighting technology like Toast, they shared lessons on preparation, teamwork, and digital hospitality. Steven emphasized, “Bring enough food and supplies. Always have a checklist.” Shawn added, “Invest in tools and storytelling to grow your business.” Their transparent approach blends old-school hospitality with modern tech, inspiring restaurateurs to innovate. This livestream exemplified their commitment to delivering exceptional experiences—both on the plate and through their media presence.

    Interview Takeaways:
    • Catering for the Chargers – Big or small, every order deserves your best effort. But what does it take to feed an entire NFL team? That’s exactly what Cali BBQ did for the San Diego Chargers, showcasing their ability to deliver exceptional food on a grand scale.
    • Believing in your dreams – Steven Swiderski, Director of Events and Hospitality at Cali BBQ, shares his inspiring journey of joining the team and the lessons he’s learned about the value of hard work—all while delivering catering on a busy Saturday morning.
    • The Value Of A Process – Having a solid process in place is essential for any business, including catering. This ensures that if your main person is unavailable, someone else can seamlessly step in. Additionally, it’s crucial to stay focused on why you’re doing this, especially during stressful moments.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     Rising Tides Live: Creating A Great Email https://podcast.show/digitalhospitality/digitalhospitality/141243433/rising-tides-live-creating-a-great-email/ 141243433 https://content.calibbq.media/?p=14788 Shawn P. Walchef Tue, 21 Jan 2025 15:59:34 -0500

    In this special episode of Rising Tides Live, Shawn Walchef is joined by Matt Plapp, Chief Energy Officer of America’s Best Restaurants, for a deep dive into the power of email marketing and its vital role in building customer relationships. Matt shares his expertise on leveraging email to attract, engage, and retain customers, highlighting actionable strategies for restaurant owners and marketers alike. The conversation underscores the importance of using technology to collect and segment customer data, enabling personalized and meaningful communication. Matt also discusses the art of timing and storytelling in email campaigns, offering practical tips to maximize engagement and drive results. For any business owner looking to improve their digital marketing game, this episode is packed with invaluable insights.

    Interview Takeaways:
    • Leverage Email as a Core Marketing Tool – Matt Plapp emphasized the enduring value of email marketing for restaurants, despite misconceptions. He shared, “Money follows attention,” encouraging businesses to focus on personalized and consistent email campaigns to attract and retain customers.
    • Use Technology for Data and Personalization – Tools like Toast, Zapier, and Driver enable restaurants to collect customer data, automate engagement, and tailor messages based on behavior. As Matt explained, “Messaging matters. Your communication should reflect whether someone is a first-time visitor, a loyal customer, or a lapsed diner.”
    • Engagement Builds Relationships – Authentic, meaningful communication is vital for building customer loyalty. Whether it’s sending targeted birthday offers, leveraging automation for email follow-ups, or sparking conversations on social media, engaging with customers strengthens connections and boosts business impact.
    Episode Links:

    Be A Guest On Rising Tides Live: https://betheshow.media/rising-tides/

    America’s Best Restaurants Online: https://americasbestrestaurants.com/

     

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:18:11 false     Lee Hammond is Redefining Restaurant Success Through Innovation and Vulnerability https://podcast.show/digitalhospitality/digitalhospitality/141200776/lee-hammond-is-redefining-restaurant-success-through-innovation-and-vulnerability/ 141200776 https://content.calibbq.media/?p=14785 Shawn P. Walchef Mon, 20 Jan 2025 16:11:05 -0500 Lee Hammond, owner of Towpath Inn and founder of Magnetic Hospitality, is revolutionizing how restaurants connect with customers. Drawing from his sales background and expertise in digital marketing, Lee tackles industry challenges with storytelling, innovative strategies, and vulnerability. His daily email campaigns grew a subscriber base of over 6,500, sharing personal stories and building lasting customer relationships. Through Magnetic Hospitality, he now helps restaurants craft irresistible offers, define their ideal customer, and embrace failure as a pathway to success.

    Interview Takeaways:
    • Being Vulnerable and building confidence – Sometimes, the only thing standing in your way is yourself. Lee Hammond shares his journey of overcoming self-doubt, revealing how he struggled to build confidence early on. Through hard work and the power of storytelling, he has gone on to create incredibly successful restaurants.
    •  Free Samples Works – The best way to market your brand? Let people experience what you have to offer. The power of free samples is undeniable—give customers a taste, and they’ll keep coming back for more. Sometimes, giving away a little can go a long way. Lee Hammond understands this well and takes pride in showcasing the quality of his restaurant’s pizza through this approach.
    • Be Better Everyday – Never settling is crucial to success. Lee Hammond and his team exemplify this by continuously striving for improvement. Once you’ve created a great product, don’t stop there—keep finding ways to enhance it for the consumer.
    Episode Links:
    • Towpath Inn Online: https://www.thetowpathinn.co.uk/
    • Towpath Inn on Instagram: @thetowpathinn
    • Towpath Inn on Facebook: @TheTowpathInn
    • Lee Hammond on LinkedIn: https://www.linkedin.com/in/publeecan/
    • Lee Hammond on Facebook: https://www.facebook.com/photo/?fbid=2945320645703729&set=a.1589422807960193

     

     

     

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:24:42 false     Rising Tides: GIFs For Business  https://podcast.show/digitalhospitality/digitalhospitality/141053594/rising-tides-gifs-for-business/ 141053594 https://content.calibbq.media/?p=14775 Shawn P. Walchef Thu, 16 Jan 2025 16:26:20 -0500 In this special episode of Rising Tides Live, host Shawn Walchef explores the creative and strategic impact of branded GIFs with Elizabeth Doss, a motion graphic designer and verified GIPHY artist. Together, they dive into how businesses can use GIFs to boost engagement, build community, and establish brand identity across digital platforms. Elizabeth shares her expertise in creating custom GIFs! From driving home a brand tagline to engaging with customers in innovative ways, this episode is packed with actionable insights for businesses of all sizes. Whether you’re looking to elevate your content strategy or explore new digital tools, this conversation highlights the untapped potential of GIFs as a dynamic medium for storytelling and marketing.

    Interview Takeaways:
    • Create Emotional Connections: GIFs leverage humor, pop culture, and quick visuals to instantly connect with audiences, fostering meaningful engagement, shared experiences, and enhanced emotional resonance with your brand.
    • Optimize for Discoverability: Branded GIFs, when optimized with specific tags and keywords, can significantly increase a business’s visibility in search results across Instagram, GIPHY, TikTok, and other major platforms.
    • Enhance Brand Communication: Custom GIFs provide businesses with unique tools to react to customer interactions, reinforce taglines, and boost brand recognition in fun, creative, and memorable ways that stand out.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:14:12 false     Don’t Be a Fool and Embrace the Power of Repetition for Success https://podcast.show/digitalhospitality/digitalhospitality/141011460/dont-be-a-fool-and-embrace-the-power-of-repetition-for-success/ 141011460 https://content.calibbq.media/?p=14768 Shawn P. Walchef Wed, 15 Jan 2025 16:42:20 -0500 Coaching Call with entrepreneur, podcast host, and mentor David Meltzer, host Shawn Walchef dive into the transformative power of repetition and its role in personal and professional success. David emphasizes that true growth comes from consistent practice and refining your craft over time. From content creation to leadership, being “annoyingly repetitive” ensures alignment and mastery. He also debunks the fear of overexposure, encouraging creators to share relentlessly, as even loyal fans don’t consume everything. Drawing lessons from legends like Jay Leno, David highlights how feedback and persistence drive excellence. This episode inspires entrepreneurs to embrace repetition as a key to success. Interview Takeaways:
    • The Key To A Successful Show Launch – When starting a podcast or any show, giving yourself a solid runway to practice and prepare is essential. Repetition and consistent practice as a host are critical to launching a successful show. Just like learning to ride a bike or play an instrument, the more you do it, the better you become. This principle applies to becoming a great podcast host. Additionally, listen to feedback, but be discerning—identify the valuable insights from both positive and negative feedback and analyze them thoughtfully.
    • The Power of Repetition – When you think you’ve created too much content, think again—you haven’t! Don’t hesitate to consistently and relentlessly share content with your community. They’re craving more of your voice and perspective. Be vulnerable, embrace repetition, and remember: you haven’t overdone it—you’ve only just begun.
    • More Is Better – The notion that you can create too much content is a myth. The more people see your material, the greater your chances of success. As David Meltzer emphasizes, people care less about you than you might think, so sharing more of yourself won’t overwhelm them—it’s actually a positive thing. Don’t hold back!
    Episode Links:
    • David Meltzer Email: david@dmeltzer.com
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:17:30 false     Rising Tides Live: Producers Takeover https://podcast.show/digitalhospitality/digitalhospitality/140969124/rising-tides-live-producers-takeover/ 140969124 https://content.calibbq.media/?p=14772 Shawn P. Walchef Tue, 14 Jan 2025 13:13:40 -0500

    In this special Producers Takeover episode of Rising Tides Live, the team dives deep into the evolving role of producers in today’s content-driven world. Mike Bisceglia, Gavin Kinsel, and Stover Harger share their experiences managing the creative and technical aspects of production, offering practical advice for creators looking to improve their process. The conversation highlights the importance of adaptability in navigating modern production challenges, from leveraging new technologies like AI to handling unexpected hurdles. The team also emphasizes the power of repurposing content to reach broader audiences and build more efficient workflows. This episode provides actionable insights for anyone aiming to refine their approach to creating and distributing content.

    Interview Takeaways:
    • Embrace Adaptability: The role of a producer requires constant adaptability, from handling unexpected challenges to learning new technologies like AI and advanced editing tools. Success comes from pivoting effectively when plans change.
    • The Dual Role of Producers: Great producers excel in both creative and technical aspects, ensuring that content not only captures the audience’s attention but is also executed flawlessly across various platforms.
    • Content Repurposing is Key: Effective production involves maximizing the value of content by repurposing it across multiple formats, such as podcasts, video clips, newsletters, and social media, to expand reach and engagement.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:20:46 false     How Sarah Diehl and Empowered Hospitality Are Revolutionizing HR in the Hospitality Industry https://podcast.show/digitalhospitality/digitalhospitality/140927257/how-sarah-diehl-and-empowered-hospitality-are-revolutionizing-hr-in-the-hospitality-industry/ 140927257 https://content.calibbq.media/?p=14765 Shawn P. Walchef Mon, 13 Jan 2025 16:33:45 -0500 Sarah Diehl, Founder Empowered Hospitality, is revolutionizing HR in the hospitality industry by focusing on creating supportive and thriving workplace cultures. Drawing from her own experience managing teams without dedicated HR support, Sarah built Empowered Hospitality to bridge the gap for small businesses. “HR is about maximizing your team’s performance and creating a positive environment,” she shares. From simplifying communication with smartphone-friendly tools to recruiting for cultural fit, Sarah emphasizes practical strategies for success. Her forward-thinking approach inspires leaders to prioritize their people, adapt to evolving needs, and foster long-term business growth. Learn more at Empowered Hospitality.

    Interview Takeaways:
    • Southwest Airlines Interview Process – Sarah Diehl recounts a fascinating story from Mark Murphy’s book Hiring for Attitude, highlighting Southwest Airlines’ unconventional approach to interviewing potential pilots. This unique anecdote showcases a creative strategy that leaves a lasting impression.
    • Passionate About Your Career – Sarah Diehl’s diverse background has shaped her passion for supporting others in the Human Resources field. Drawing from her firsthand experiences—both positive and challenging—she is committed to helping others navigate the early stages of their HR careers with guidance and insight.
    • Caring For Employees – When searching for a job, it’s essential for both the employer and the employee to find the right fit. Employers should seek candidates who align with their needs, while employees should look for companies that match their values and goals. Mutual respect and open communication between employer and employee are crucial for fostering a productive relationship—one that benefits the employee’s growth and enables the company to perform at its best.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:26:34 false     Rising Tides: Dynamic Pricing https://podcast.show/digitalhospitality/digitalhospitality/140796700/rising-tides-dynamic-pricing/ 140796700 https://content.calibbq.media/?p=14754 Shawn P. Walchef Thu, 09 Jan 2025 16:51:57 -0500 In this episode of Rising Tides Live, the conversation dives into the transformative potential of dynamic pricing in the restaurant industry and beyond. Featured guest Ashwin Kamlani, a seasoned expert with over two decades of experience in travel, hospitality, and revenue management, shares his journey of applying innovative pricing strategies to new industries. Ashwin joins host Shawn Walchef to explore how dynamic pricing, coupled with storytelling and data-driven insights, can reshape consumer behavior, boost profitability, and create value for businesses and their customers alike. Together, they tackle the opportunities, challenges, and cultural nuances of this evolving practice, leaving listeners with actionable takeaways for navigating the future of pricing in a competitive marketplace.

    Interview Takeaways:
    • Redefining Dynamic Pricing – Dynamic pricing is more than just adjusting costs; it’s a strategic tool that allows businesses to respond to market demand, enhance profitability, and stay competitive. By leveraging technology and real-time data, restaurants and other industries can create pricing strategies that adapt seamlessly to changing conditions while maximizing value for both customers and businesses.
    • Balancing Transparency and Trust – Introducing dynamic pricing requires clear communication with customers. Educating them about the reasons behind price fluctuations—whether due to demand, delivery platforms, or operational costs—helps build trust. Framing dynamic pricing as an opportunity for deals, loyalty benefits, and exclusive offers fosters positive engagement and reduces potential backlash.
    • The Power of Data-Driven Insights – Successful dynamic pricing starts with understanding your data. From customer preferences to market trends, analyzing key metrics allows businesses to make informed decisions. Ashwin emphasizes the importance of simplifying insights into actionable steps, helping restaurants optimize not only pricing but also promotions, labor, and overall operations for sustainable success.
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:41:19 false     Nobody Is Coming To Tell Your Story: Shawn Walchef and Scot Turner https://podcast.show/digitalhospitality/digitalhospitality/140757296/nobody-is-coming-to-tell-your-story-shawn-walchef-and-scot-turner/ 140757296 https://content.calibbq.media/?p=14745 Shawn P. Walchef Wed, 08 Jan 2025 16:49:57 -0500 In this unique episode of Digital Hospitality, we feature an interview from Hospitality Huddles, where Scot Turner sits down with Shawn Walchef. Shawn shares his powerful philosophy: no one is coming to tell your story, so you must embrace the tools at your disposal to share it yourself. From building authentic connections to leveraging digital platforms, Shawn emphasizes how storytelling can transform businesses and communities. This conversation challenges hoteliers, restaurateurs, and entrepreneurs to rethink their approach to media and hospitality. If you’re ready to get uncomfortable and start sharing your truth, this episode is for you.

    For more Hospitality Huddles episodes you can find them on Apple & Spotify and make sure to check Auden Hospitality online: https://www.audenhospitality.com/

    Interview Takeaways:
    • Why Hospitality Is So Important – Hospitality isn’t just a buzzword in the restaurant industry, it’s the foundation for building relationships, growing businesses, and creating lifelong memories. Shawn Walchef shares his perspective on hospitality, explaining why it serves as the cornerstone of everything he does and every connection he fosters.
    • You Can Become Your Own Media Company – In 2025, the internet and social media empower you to become your own media powerhouse and capture attention for your brand or business. You no longer need a traditional PR agency or old-school media—seize the opportunity and leverage the resources at your fingertips to build and amplify your presence.
    • The Power Of Storytelling – Everyone has a story to tell—it’s what connects us as people. The stories we share are the threads that bind us together, and this holds true in business as well. Shawn Walchef shares a powerful story about the orange tree in front of Cali BBQ and its special significance to him and his business. Inspired by this, Scot Turner reflects on his own “orange tree” and explains why he chose Auden to play a central role in his business journey.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:50:29 false     Rising Tides: The Art of Free Samples https://podcast.show/digitalhospitality/digitalhospitality/140710477/rising-tides-the-art-of-free-samples/ 140710477 https://content.calibbq.media/?p=14738 Shawn P. Walchef Tue, 07 Jan 2025 10:46:10 -0500 In this episode of Rising Tides Live delves into the power of free samples as a transformative tool for growth and engagement across industries. Joining the conversation is special guest Kyle Inserra, who has more than 20 years of experience in the restaurant industry and is the host of the Closed Monday Podcast. Kyle brought his expertise and humor to the table, sharing practical insights from his journey as a restaurateur and content creator. Together, they explored how free samples—both tangible and digital—can build relationships, foster brand loyalty, and drive measurable business success.

    Interview Takeaways:
    • The Power of Free Sampling for Engagement – Free samples create immediate connections with customers, helping them experience a product firsthand. This concept goes beyond food to include digital tools, content creation, and brand experiences. Sampling builds trust and curiosity, paving the way for meaningful relationships and future purchases.
    • Testing and Feedback Loop – Sampling isn’t just about giving; it’s a strategic tool for testing new ideas and gathering customer feedback. By offering free samples of new products or services, creators and businesses can refine offerings based on real-time input, ensuring relevance and customer satisfaction.
    • Leveraging Generosity for Marketing – Sampling isn’t just promotional—it’s about creating memorable experiences. Whether through innovative in-store sampling or digital content as a “taste” of services, the process amplifies brand reach. Sharing the journey behind the sample online further enhances exposure and connection with potential audiences.
    Episode Links:
    • Join Future Shows: https://betheshow.media/rising-tides/
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:59:07 false     How CUBIQ FOODS and CEO Andres Montefeltro Are Shaping the Future of Food https://podcast.show/digitalhospitality/digitalhospitality/140674473/how-cubiq-foods-and-ceo-andres-montefeltro-are-shaping-the-future-of-food/ 140674473 https://content.calibbq.media/?p=14733 Shawn P. Walchef Mon, 06 Jan 2025 15:40:02 -0500 In a world grappling with the challenges of sustainability, health, and food security, CUBIQ FOODS is emerging as a trailblazer in food technology. Co-founded by Andres Montefeltro, this innovative company is reshaping how we think about fats and their role in our diets. Montefeltro, with a robust background in biotech and a passion for creating impactful solutions, leads CUBIQ FOODS with a vision to improve global nutrition.

    Interview Takeaways:
    • Improving People’s Nutrition – In a world overflowing with fatty sauces and sugary desserts, Andrés Montefeltro, CEO and co-founder of CUBIQ FOODS, is revolutionizing the way we eat. By working at the molecular level, his team is crafting healthier food options that don’t compromise on taste. Andrés recognizes the profound impact this innovation can have on both the American diet and the broader market. 
    • For Future Generations – Andrés Montefeltro, CEO and co-founder of CUBIQ FOODS, is deeply committed to shaping a healthier future through food innovation. He firmly believes that transforming the way we eat today can have a lasting impact on future generations. As a father of four daughters, Andrés holds this mission close to his heart, knowing the work they do is paving the way for a better tomorrow.
    • Tough Conversations About Nutrition – When people hear terms like “clean meat” or “alternative fats,” it often sparks both curiosity and concern about what they really mean. However, with proper education and a better understanding of what you’re putting into your body, those fears and questions can be addressed in a meaningful and reassuring way.
    Episode Links:

    Andres Montefeltro

    CUBIQ FOODS

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:21:45 false     Coaching Call with David Meltzer: Capturing Your Essence https://podcast.show/digitalhospitality/digitalhospitality/140588863/coaching-call-with-david-meltzer-capturing-your-essence/ 140588863 https://content.calibbq.media/?p=14724 Shawn P. Walchef Fri, 03 Jan 2025 15:53:38 -0500 In this Coaching Call with David Meltzer, Shawn Walchef dives into the power of consistency, content capture, and leveraging technology for meaningful connection. David shares insights from his 25+ years of uninterrupted weekly trainings, emphasizing the importance of capturing authentic moments that resonate. They discuss the evolution of live streaming, the role of platforms like YouTube TV and Netflix in shaping the media landscape, and how technology can amplify human connection. Packed with actionable advice, this episode is a masterclass for entrepreneurs and content creators looking to align their essence with the limitless opportunities of the digital age.

    Interview Takeaways:
    • Building Yourself Up, Not Down – There are countless media and social media platforms that can either lift you up or bring you down—much like a hammer can build or destroy a home. David Meltzer emphasizes the importance of focusing on the positive potential of these tools. He encourages embracing the courage to go live, even in front of just a small audience, because humility in the moment can pave the way for greater growth in the long run.
    • Traditional Media Is Dead – As we step into 2025, it’s clear that new media is not just a trend—it’s here to stay and is transforming industries across the board. No matter your profession, the key is leveraging the vast opportunities that new media offers. Platforms like YouTube TV and Netflix can enhance virtually any business, and David Meltzer understands this well. It’s this insight and adaptability that fuel his confidence in the continued growth of his brand.
    • Be Your Essence  – Capturing the essence of who you are is essential, especially as a content creator. In this special family moment, Shawn’s daughter, Mila, makes a surprise appearance during the podcast, beautifully embodying that essence and adding an authentic, heartfelt touch to the episode.
    Episode Links:
    • David Meltzer Online: https://dmeltzer.com/
    • David Meltzer YouTube: https://www.youtube.com/@DavidMeltzer
    • David Meltzer Instagram: https://www.instagram.com/davidmeltzer/?hl=en
    • The Playbook Podcast: https://open.spotify.com/show/6TzYFiqTgruG0Hj7UAJd2Q

     

     

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:15:32 false     Rising Tides: How Will 2025 Be Different? https://podcast.show/digitalhospitality/digitalhospitality/140521449/rising-tides-how-will-2025-be-different/ 140521449 https://content.calibbq.media/?p=14718 Shawn P. Walchef Wed, 01 Jan 2025 10:04:15 -0500

    In this episode of Rising Tides Live, the community gathers to reflect on the challenges, triumphs, and lessons of 2024 while setting the stage for a transformative 2025. Hosted by Shawn Walchef and Stover Harger, this live discussion features heartfelt personal stories, professional milestones, and practical tips from a diverse group of business leaders and creatives. From scaling businesses and building intentional partnerships to fostering meaningful connections and embracing personal growth, this session is packed with inspiration. The group also shares actionable strategies for achieving balance, setting meaningful goals, and celebrating the small victories that lead to big successes. Whether you’re looking to level up in your career, build stronger relationships, or simply find inspiration for the year ahead, this episode offers a wealth of insights and motivation.

    Interview Takeaways:
    • Intentionality Leads to Meaningful Growth – The Rising Tides community emphasized the importance of being deliberate in actions and decisions. From scaling businesses to forging partnerships, the participants stressed aligning goals with values to maintain quality and drive success.
    • Balancing Work and Personal Fulfillment – The conversation showcased the necessity of achieving harmony between professional and personal life. Whether it’s spending quality time with family or celebrating personal milestones, the community reminded us to prioritize both aspects for holistic success.
    • Community and Collaboration Are Key – A recurring theme was the power of connection and shared support. Members encouraged fostering authentic relationships, embracing collaboration, and being open to helping others as a way to strengthen both individual and collective growth.
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:12:14 false     Rising Tides: Websites For Business In 2025 https://podcast.show/digitalhospitality/digitalhospitality/140492495/rising-tides-websites-for-business-in-2025/ 140492495 https://content.calibbq.media/?p=14710 Shawn P. Walchef Tue, 31 Dec 2024 08:21:30 -0500 We explore the future of websites, how they serve as dynamic hubs for businesses, and why they’re more essential than ever for storytelling, community building, and commerce. Featuring special guest speakers Kyle Pflueger, Owner at Mithril Media and Digital Strategy Director at Cali BBQ Media, and Michael Beck, CEO, Inc Tank GTM. This episode dives into best practices for website design, accessibility, and functionality. Together, they share expert insights and personal experiences on creating mobile-first designs, leveraging SEO and analytics, and building websites that truly connect with audiences and drive business growth. Packed with actionable advice and inspiring stories, this discussion is a must for anyone looking to level up their online presence!

    Interview Takeaways:
    • The Evolving Role of Websites – Websites are no longer static platforms; they must serve as dynamic hubs for content, commerce, communication, and community building. The conversation emphasized the need for businesses to maintain ownership of their content and adapt to changes in technology and user behavior, such as transitioning from audio to video formats.
    • User-Centric Design and Accessibility – A strong focus was placed on understanding and addressing the audience’s needs. This includes simplifying navigation, optimizing for mobile-first experiences, and ensuring accessibility compliance to serve diverse user groups effectively. Engaging storytelling and actionable design elements like call-to-action buttons were highlighted as key strategies.
    • Continuous Improvement and Feedback – The importance of treating websites as living entities was a recurring theme. Regular updates based on analytics, user feedback, and evolving business goals are crucial. Leveraging tools like Google Analytics, Hotjar, or Accessibility Checkers ensures that websites remain functional, engaging, and compliant over time.
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:26:28 false     French Fry Makeover: How Jesse & Ben’s is Elevating America’s Favorite Side Dish https://podcast.show/digitalhospitality/digitalhospitality/140463091/french-fry-makeover-how-jesse-bens-is-elevating-americas-favorite-side-dish/ 140463091 https://content.calibbq.media/?p=14700 Shawn P. Walchef Mon, 30 Dec 2024 16:26:26 -0500 Jesse & Ben’s redefines frozen fries by blending nostalgia with quality. Co-founded by Jesse Konig and Ben Johnson, the company began with curiosity and a commitment to doing things differently. From a food truck to Whole Foods shelves, their journey centers on crafting fries with simple, non-GMO ingredients like avocado oil and grass-fed beef tallow. Unlike big brands prioritizing profits, Jesse & Ben’s puts care and authenticity into every bag, creating “junk food without the junk.” Their fries offer restaurant-quality taste without processed additives, appealing to health-conscious consumers craving indulgent, guilt-free comfort food. Jesse & Ben’s proves small businesses can outshine industry giants.

    Interview Takeaways:
    • Caring For Their Product – In a David vs. Goliath world where many industry leaders prioritize profits over quality, the customer experience often suffers. Jesse and Ben’s take a different approach, putting the customer first with exceptional quality and care—especially when it comes to their signature French fries. While bigger brands may dominate in size, they can’t compete with the superior product that Jesse and Ben’s delivers and the heart and soul the brand has. 
    • How Jesse And Ben’s Stand Out – Jesse and Ben’s is built on a simple yet powerful concept: reimagining nostalgic foods we love by amplifying their flavors and crafting them with higher-quality ingredients. This approach has fueled the growth of Jesse and Ben’s, allowing it to thrive in competition with industry giants.
    • What People Care About – The community of shoppers is becoming increasingly informed and mindful about the foods they consume. At Jesse and Ben’s, this belief is at the core of their approach, guiding them in crafting their signature French fries. They prove that food can be both delicious and free from processed junk—offering a product that’s as wholesome as it is flavorful.
    Episode Links:Jesse & Ben’s Swizzler Jesse Konig Ben Johnson  About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:26:55 false     Amplifying Napoleon Hill’s Legacy for the Modern Era with David Meltzer https://podcast.show/digitalhospitality/digitalhospitality/140354306/amplifying-napoleon-hills-legacy-for-the-modern-era-with-david-meltzer/ 140354306 https://content.calibbq.media/?p=14686 Shawn P. Walchef Fri, 27 Dec 2024 15:52:12 -0500 Shawn Walchef and David Meltzer discuss Meltzer’s transformative partnership with the Napoleon Hill Institute, where he aims to modernize Hill’s teachings through a “capture, modify, amplify, perpetuate” strategy. Meltzer shares his philosophy of abundance, emphasizing the power of taglines like “Make a lot of money, help a lot of people, have a lot of fun.” He reflects on Hill’s legacy and how today’s technology allows for unprecedented reach and impact. With insights into community building, content creation, and personal growth, this conversation offers actionable wisdom for entrepreneurs and content creators alike.

    Interview Takeaways:
    • David Meltzer’s Tagline – As we head into the new year, what’s your personal tagline for life and success? David Meltzer emphasizes the importance of pursuing what you believe in—and capturing the journey through meaningful content along the way.
    • The World Is Your Stage – David Meltzer using his “capture, modify, amplify, perpetuate” strategy, Meltzer leverages platforms like YouTube and TikTok to expand Hill’s reach and ensure his principles remain impactful for future generations.
    • Living with Purpose and Abundance – David Meltzer captures his philosophy of abundance, gratitude, and intentional living, reminding us that success is about more than just personal achievement—it’s about giving, staying curious, and creating a meaningful impact on the world.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:14:04 false     Rising Tides: Holiday Movies and Traditions  https://podcast.show/digitalhospitality/digitalhospitality/140248300/rising-tides-holiday-movies-and-traditions/ 140248300 https://content.calibbq.media/?p=14688 Shawn P. Walchef Wed, 25 Dec 2024 09:24:32 -0500

    In this festive session, we dive into the joy, nostalgia, and spirited debates that come with holiday movies and traditions. In this episode of Rising Tides Live, the group explores what makes a great holiday movie, shares personal favorites, and even tackles the age-old question: Is Die Hard really a Christmas movie? The conversation highlights the importance of storytelling, family traditions, and the power of films to bring people together during the holiday season. From classic debates to quirky picks, this lively discussion is sure to spark your holiday spirit!

    Interview Takeaways:
    • Die Hard Debate Rages On – The age-old argument of whether Die Hard is a Christmas movie continued to spark laughter and passionate defenses. From the setting to the family-reunion theme, fans made their cases, while a few dissenters added spice to the conversation. The verdict? Most of the group is firmly in the “yes, it’s a Christmas movie” camp.
    • A Love for Classics and Quirks – Love Actually, Home Alone, and Muppet Christmas Carol remain timeless favorites, but unconventional picks like Gremlins and Eight Crazy Nights brought unique flavor to the holiday spirit. Bonus points for those who dug into nostalgic gems like George C. Scott’s A Christmas Carol.
    • Traditions Big and Small – From cozy family movie nights with classics to reindeer games featuring quirky prizes like a can of corn, the group showcased how holiday traditions—both humorous and heartfelt—bring everyone together to celebrate.
    Episode Links:

    Cali BBQ Media: https://content.calibbq.media/

    Join The Rising Tides Show: https://betheshow.media/rising-tides/

     

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:00:43 false     Rising Tides: LinkedIn For Business in 2025 https://podcast.show/digitalhospitality/digitalhospitality/140189123/rising-tides-linkedin-for-business-in-2025/ 140189123 https://content.calibbq.media/?p=14681 Shawn P. Walchef Tue, 24 Dec 2024 18:34:52 -0500

    In this episode of Rising Tides Live, the group explores actionable LinkedIn strategies, including the power of personal storytelling, testing new content formats, and leveraging tools like newsletters and video posts. The conversation emphasizes authenticity, community building, and creating value-driven content to maximize your reach and impact.

    Interview Takeaways:
    • Authenticity Drives Engagement – Sharing personal stories and genuine insights, rather than just business-oriented content, creates deeper connections and fosters engagement.
    • Experimentation and Data-Driven Strategy – Success on LinkedIn often comes from testing different types of content (text, images, videos). Tailoring content to what resonates most with the audience—while keeping impressions and comments as key metrics—is vital.
    • Engagement Over Selling – LinkedIn isn’t about hard sales. Instead, it’s a platform for storytelling, value creation, and community engagement. By focusing on starting conversations and providing useful content, you build relationships that eventually lead to business opportunities.
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:21:04 false     Amplifying and Modernizing Restaurant Marketing with Michael Diego https://podcast.show/digitalhospitality/digitalhospitality/140139158/amplifying-and-modernizing-restaurant-marketing-with-michael-diego/ 140139158 https://content.calibbq.media/?p=14679 Shawn P. Walchef Mon, 23 Dec 2024 17:56:07 -0500 Michael Diego, co-founder and CEO of Wise Assistant, is revolutionizing restaurant marketing by connecting businesses with local influencers. With a background in journalism, global travel, and tech, Michael combines storytelling and technology to help restaurants thrive in today’s competitive market. Wise Assistant streamlines influencer marketing, matching restaurants with creators who resonate with their brand and community. Through campaigns like Cali BBQ’s influencer event, which garnered 20,000+ views in days, the platform proves its ability to drive engagement and boost visibility. Focused on affordability and community impact, Wise Assistant helps restaurateurs build trust and attract customers in a cost-effective, meaningful way.

    Interview Takeaways:
    • Difference Between A Creator And An Influencer –  As social media continues to evolve, so do the terms we use to describe its landscape. Every day, countless pieces of incredible content are published by individuals from diverse backgrounds. But what exactly does it mean when this content comes from a “creator” versus an “influencer”? And in today’s social media-driven society, what sets these roles apart?
    • Reigniting A Passion – Michael Diego has traveled to over 16 countries in a single year reignited his passion for hospitality. Experiencing diverse cultures and countries inspired him to leave his corporate job and fully pursue this passion, ultimately leading to the creation of Wise Assistants.
    • Traditional Advertising Is Dead – The way consumers interact with advertising has changed in the digital age. To connect with customers effectively, brands must meet them where they are. People now seek to engage with the brands they love through storytelling. The days of simply delivering information through traditional ads are over—today, it’s about building connections with audiences through broader, more engaging channels.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:38:54 false     YouTube Vital For Business In 2025 https://podcast.show/digitalhospitality/digitalhospitality/139960365/youtube-vital-for-business-in-2025/ 139960365 https://content.calibbq.media/?p=14670 Shawn P. Walchef Thu, 19 Dec 2024 09:54:29 -0500

    In this episode of Rising Tides Live, we are joined by Cam Hardy, a YouTube expert and member of the Cali BBQ Media team, to discuss the transformative potential of YouTube for businesses. The conversation emphasizes the importance of creating engaging, consistent video content that connects with audiences. From short-form clips to long-form storytelling, Cam shares actionable strategies for leveraging YouTube to expand your reach and maximize your impact.

    Interview Takeaways:
    • YouTube as a Strategic Necessity for Businesses –The livestream emphasized that every business, whether brick-and-mortar or digital-first, must embrace YouTube as a cornerstone of their content strategy moving into 2025. Audience members highlighted YouTube’s status as the second-largest search engine, making it a vital platform for discoverability. The discussion reinforced that businesses should lean into video storytelling, focusing on authenticity and consistent content creation to build an engaged audience.
    • The Importance of Starting Small and Consistent Improvement – Cam Hardy shared that starting on YouTube doesn’t require high-end equipment—an iPhone is enough to produce quality content. Success on the platform is about consistency, gradual improvement, and learning from data. This includes experimenting with formats, iterating based on feedback, and honing storytelling skills. Consistency not only builds audience trust but also improves production quality over time.
    • Leveraging Thumbnails, Hooks, and Long-Form Content – The livestream covered actionable tips for optimizing YouTube videos, like creating engaging thumbnails with expressive visuals and concise, attention-grabbing text. The first three seconds of a video should include a compelling “hook” to retain viewers. Additionally, long-form content was emphasized as a powerful tool for establishing authority and fostering deeper audience connections, particularly when paired with YouTube Shorts for discoverability.
    Episode Links:

    Check Out Our Full Library of Rising Tides Live Shows: https://betheshow.media/rising-tides/

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:04:03 false     What Is Podcasting In 2025? https://podcast.show/digitalhospitality/digitalhospitality/139911760/what-is-podcasting-in-2025/ 139911760 https://content.calibbq.media/?p=14657 Shawn P. Walchef Wed, 18 Dec 2024 10:06:11 -0500

    In this session, we explore the future of podcasting and what it means for creators, businesses, and brands as we move into 2025. In this episode of Rising Tides Live, the group discusses the power of digital storytelling—beyond just audio—and emphasizes the importance of leveraging video, short-form clips, and multi-platform distribution to grow your reach. Whether you’re just starting or leveling up, consistency, authenticity, and repurposing content are key to success. The message is clear: stop overthinking, start creating, and focus on building genuine connections. Podcasting isn’t just about downloads—it’s about telling your story, showing up consistently, and connecting with audiences everywhere.

    Interview Takeaways:
    • Podcasting is Digital Storytelling – The concept of “podcasting” extends beyond audio—it encompasses video, written content, and short-form clips. Consistent, authentic storytelling across platforms (YouTube, TikTok, LinkedIn) is essential for building a brand and reaching a global audience. Businesses are increasingly becoming media companies, using podcasts as tools for digital distribution and storytelling.
    • The Rise of Multi-Platform Content – Video is becoming a dominant form of podcasting in 2025. Successful podcasters leverage long-form episodes to generate short-form content for social media, maximizing discoverability and audience engagement. Repurposing content for multiple platforms is key to expanding reach and adding value.
    • Authenticity and Relationships Matter – Audiences are drawn to authentic conversations and relatable stories. Podcasters who focus on building genuine connections—through guest interactions, community involvement, and storytelling—can foster deeper relationships and audience loyalty. Success comes from being yourself and capturing real moments rather than trying too hard to create content.
    Episode Links:

    Check Out Our Full Library of Rising Tide Live Shows: https://betheshow.media/rising-tides/

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:22:44 false     Does Your Business Need To Livestream? https://podcast.show/digitalhospitality/digitalhospitality/139866982/does-your-business-need-to-livestream/ 139866982 https://content.calibbq.media/?p=14630 Shawn P. Walchef Tue, 17 Dec 2024 09:40:28 -0500

    We kick off our livestream in style by diving into, you guessed it, livestreaming! As 2024 winds down, one thing is clear: whether you’re building a business, personal brand, or podcast, livestreaming is a must for growth. In this episode of Rising Tides Live, the group discusses the importance of letting go of fears—whether it’s worrying about how you look or how many people are watching—and just getting started. Growth happens outside your comfort zone, and the only way to succeed is by taking chances and putting yourself out there.

    Interview Takeaways:
    • Consistency and Adaptation Are Key to Success – Livestreaming and digital content creation require persistence and adaptability. From transitioning through platforms like Clubhouse and LinkedIn Audio to embracing video on Riverside, the team exemplifies how staying consistent and evolving with new technologies can build a stronger, more connected community. It’s about showing up regularly, learning from failures, and improving over time.
    • Livestreaming Is About Connection, Not Perfection – The value of livestreaming lies in authenticity and audience engagement. Whether it’s interacting with comments, acknowledging viewers by name, or sharing behind-the-scenes stories, the goal is to foster real human connections. Audiences are forgiving of technical hiccups or imperfections as long as the content feels genuine and interactive.
    • The Cost of Inaction Outweighs Imperfection – The recurring theme is the “cost of inaction.” Businesses hesitant to embrace livestreaming or other digital tools risk being left behind. While ROI on live content may be hard to measure directly, the long-term benefits of visibility, audience growth, and brand engagement far outweigh the risks of starting small or making mistakes along the way.
    Episode Links:
    • Join The Rising Tides Community: https://betheshow.media/rising-tides/
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     Aaron David Roberts Is Revolutionizing San Diego’s Media Landscape for Content Creators https://podcast.show/digitalhospitality/digitalhospitality/139825347/aaron-david-roberts-is-revolutionizing-san-diegos-media-landscape-for-content-creators/ 139825347 https://content.calibbq.media/?p=14627 Shawn P. Walchef Mon, 16 Dec 2024 16:19:44 -0500 Aaron David Roberts, is spearheading the Chula Vista Entertainment Complex, to transform San Diego into a hub for cutting-edge media production. The CEO & Founder of CVEC believes this visionary project addresses the shortage of advanced studio spaces by incorporating next-generation virtual production technology and fostering collaboration through coworking spaces, podcast studios, and event areas. Partnering with Chula Vista, Roberts envisions a creative hub bridging traditional and new media. Determined to prove skeptics wrong, he calls on the community to support this bold initiative, which will elevate creators and attract global projects. Learn more or get involved at ChulaVistaEC.com.

    Interview Takeaways:
    • How To Handle The Doubters – If someone says you can’t do it, use it as fuel. That’s the message Aaron David Roberts, CEO & Founder of CVEC, wants everyone to take to heart when facing doubters who question his vision of bringing the Chula Vista Entertainment Complex to life.
    • Why San Diego – Aaron David Roberts understands the power and influence of the community he grew up in. This is why he is so passionate and confident that the Chula Vista community is the perfect location to begin building the Entertainment Complex.
    • What Hollywood Is Doing Wrong – Evolving with the times is critical to create long stern success. Aaron David Roberts, CEO & Founder of CVEC, envisions the Chula Vista Entertainment Complex as a hub that brings new media projects to life, breaking free from the outdated practices of traditional Hollywood.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:32:06 false     Rising Tides LinkedIn Live: Printed Hospitality https://podcast.show/digitalhospitality/digitalhospitality/139773763/rising-tides-linkedin-live-printed-hospitality/ 139773763 https://content.calibbq.media/?p=14584 Shawn P. Walchef Sun, 15 Dec 2024 08:51:46 -0500 The world has undeniably gone digital, but have we paused to consider the power of Printed Hospitality? In an age dominated by screens, there’s still a unique value in physical experiences like printed menus, direct mail flyers, and other tangible touchpoints. In this episode of Rising Tide, the group dives deep into the enduring significance of printed hospitality. They explore why, even in a digital-first era, print remains a vital tool for businesses—particularly in the restaurant industry. Discover how blending print with digital can elevate your customer experience and leave a lasting impression.

    Interview Takeaways:
    • The Value of Kids Menus – Children’s menus are not just a utility but an opportunity for engagement and customer retention. Creative kids menus with interactive elements, such as coloring activities or AI-driven designs, can keep children entertained, making dining more enjoyable for parents and encouraging repeat visits.
    • Merging Print and Digital – QR codes bridge the gap between print and digital, extending the life and functionality of printed materials. For example, QR codes on printed menus or drink containers can lead to unique content like videos or special offers, enhancing customer engagement.
    • Print as a Nostalgia and Personal Touch – Despite the digital age, physical items like handwritten notes, printed menus, or personalized cards resonate deeply with customers. These tactile experiences evoke nostalgia and create memorable, personal connections that digital mediums often cannot replicate.
    Episode Links:

     

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:22:30 false     Rising Tides LinkedIn Live: Thanksgiving Hospitality https://podcast.show/digitalhospitality/digitalhospitality/139777135/rising-tides-linkedin-live-thanksgiving-hospitality/ 139777135 https://content.calibbq.media/?p=14610 Shawn P. Walchef Thu, 12 Dec 2024 14:07:00 -0500

    Eat, drink, and cherish time with loved ones! Thanksgiving is a special time to reflect on what we’re thankful for and enjoy the company of those around us. At the heart of this celebration is hospitality in all its forms. Whether it’s dining at a restaurant, preparing a home-cooked feast for a crowd, or being a guest in someone’s home, hospitality and Thanksgiving go hand in hand. In today’s Rising Tides LinkedIn Live, we explore the essence of Thanksgiving hospitality and share some of our favorite holiday foods.

    Interview Takeaways:

    • Shared Stories and Gratitude – Everyone emphasized the value of storytelling, recording memories, and creating meaningful connections during Thanksgiving. Themes of inclusion, adaptability, and cherishing family traditions were central to fostering hospitality in personal and professional spaces.
    • The Power of Togetherness – Thanksgiving is an opportunity to come together, whether with family, friends, or even strangers. Hospitality was framed as more than food; it’s about creating an inclusive space where everyone feels welcomed, valued, and celebrated.
    • Gratitude in All Forms – Extending beyond personal connections to acts of service, like helping those in need, recognizing the hard work of others (e.g., service workers), and taking time to slow down and appreciate the present.

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:01:43 false     Why YouTube, Instagram, and Going Live Are Non-Negotiables for Growth with David Meltzer https://podcast.show/digitalhospitality/digitalhospitality/139612589/why-youtube-instagram-and-going-live-are-non-negotiables-for-growth-with-david-meltzer/ 139612589 https://content.calibbq.media/?p=14605 Shawn P. Walchef Wed, 11 Dec 2024 15:54:58 -0500 David Meltzer shares key strategies for building a thriving digital brand: leveraging YouTube, maximizing Instagram posting, and embracing live streaming. He highlights YouTube as the world’s largest TV platform, perfect for growing visibility and deep audience engagement. On Instagram, Meltzer advises relentless posting to foster authentic connections and attract high-value followers. Finally, he champions going live as a powerful tool to showcase authenticity, amplify reach, and create lasting bonds with your audience. By adopting these tactics, Meltzer’s approach provides a clear roadmap for leveraging digital platforms to connect, engage, and drive meaningful growth in today’s competitive landscape.

    Interview Takeaways:
    • The Power of YouTube – YouTube is an essential platform for building your brand and content, and David Meltzer recognizes its importance. If you’re serious about growing your presence, you need to be on YouTube and take a chance on it.
    • Volume Posting on Instagram – There is no such thing as under posting on Instagram. If you want to grow and build your brand you can’t be afraid to only post three times a day or worry about scheduling. You need to expose your content so people can see you.
    • The Importance of Going Live – If you have the chance to go live, do it. David Meltzer emphasizes the value and importance of going live. Take advantage of the opportunity, and don’t worry about being perfect—it’s okay to make mistakes. Just go live!
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:15:12 false     How Josh Schonfeld Blends Passion and Strategy at Vandalay Brands https://podcast.show/digitalhospitality/digitalhospitality/139512870/how-josh-schonfeld-blends-passion-and-strategy-at-vandalay-brands/ 139512870 https://content.calibbq.media/?p=14580 Shawn P. Walchef Mon, 09 Dec 2024 15:34:13 -0500 Josh Schonfeld, COO of Vandalay Brands, has played a pivotal role in transforming the Chicago-based restaurant group into a culinary powerhouse with 10 unique concepts. From managing ski lodges to leading diverse dining establishments, Josh’s hands-on approach and leadership have fueled Vandalay’s growth. Balancing a passion for hospitality with strategic innovation, he embraces technology to streamline operations, supported by partners like F3 Technologies. With advice on building trust in partnerships and his love for staying connected to the restaurant floor, Josh’s journey offers invaluable lessons in leadership, adaptability, and creating a thriving brand in the competitive dining industry.Interview Takeaways:
    • Doing What It Takes To Succeed – As Josh Schonfeld has advanced in his leadership role with Vandalay Brands, he’s come to recognize the importance of delegating certain responsibilities. Yet, at his core, his passion for being on the restaurant floor, connecting with the team, and rolling up his sleeves to help out remains unwavering.
    • Advice For Partnership – Josh Schonfeld brings an impressive track record in the restaurant and hospitality industry, shaped by years of hands-on experience. Along the way, he’s gained invaluable insights and shares expert advice on building strong, successful partnerships. Working With Great Partners – Josh Schonfeld, COO of Vandalay Brands, has a lot on his plate, managing 10 restaurants daily. When a tech issue arises or something online isn’t working, having reliable partners like F3 Technology is crucial for ensuring everyday success.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:23:23 false     Rising Tide LinkedIn Live: How To Get A Meeting https://podcast.show/digitalhospitality/digitalhospitality/139324244/rising-tide-linkedin-live-how-to-get-a-meeting/ 139324244 https://content.calibbq.media/?p=14569 Shawn P. Walchef Thu, 05 Dec 2024 05:13:16 -0500 Laura Wilber, who is the Director of Strategic Partnerships at Dinova About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:31:01 false     Why Storytelling Matters for Your Business: Shawn Walchef California Restaurant Show https://podcast.show/digitalhospitality/digitalhospitality/139310361/why-storytelling-matters-for-your-business-shawn-walchef-california-restaurant-show/ 139310361 https://content.calibbq.media/?p=14564 Shawn P. Walchef Wed, 04 Dec 2024 16:25:06 -0500 California Restaurant Show, Shawn Walchef of Cali BBQ Media shared his journey, emphasizing, “No one is coming to tell your story.” Walchef discussed his Orange Tree Theory, a personal story highlighting the importance of sharing unique experiences to connect with audiences. By embracing vulnerability and consistency, businesses can create impactful stories that drive connection and growth.Interview Takeaways:
    • Create Your Own Orange Tree – At the California Restaurant Show, Shawn Walchef shares a powerful story about his Cali BBQ restaurant and its connection to an Orange Tree. This story holds deeper significance, illustrating the importance of storytelling in business. Shawn emphasizes why every business owner or creator needs their own “Orange Tree” story to connect with their audience and inspire success.
    • How To Win On The Internet – At the California Restaurant Show, Shawn Walchef shares his team’s key strategies for success at Cali BBQ Media, including a powerful and effective way to build a strong online presence.
    • You Have To Make People Care – Building something great doesn’t guarantee people will show up. At the California Restaurant Show, Shawn Walchef shares insights on the extra steps needed to achieve true success.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:50:30 false     Rising Tide LinkedIn Live: Digital Schedules https://podcast.show/digitalhospitality/digitalhospitality/139259260/rising-tide-linkedin-live-digital-schedules/ 139259260 https://content.calibbq.media/?p=14560 Shawn P. Walchef Tue, 03 Dec 2024 15:24:48 -0500 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:24:07 false     How Larry and Colette Young Built the 10-2-4 Ranch with Hospitality, Hard Work, and Love https://podcast.show/digitalhospitality/digitalhospitality/139211713/how-larry-and-colette-young-built-the-10-2-4-ranch-with-hospitality-hard-work-and-love/ 139211713 https://content.calibbq.media/?p=14555 Shawn P. Walchef Mon, 02 Dec 2024 16:06:47 -0500 Larry and Colette Young’s 10-2-4 Ranch in Texas is a testament to love, teamwork, and visionary entrepreneurship. With nearly 40 years of marriage as their foundation, the couple transformed a dream into a thriving hunting lodge and cattle operation. Hospitality is at the heart of the ranch, where guests are treated like family, and the finest Texas Wagyu beef is crafted with care. Their journey inspires others to pursue their passions with perseverance, teamwork, and an unwavering commitment to quality and community.

    Interview Takeaways:
    • Doing What It Takes to Succeed – When Larry and Colette started their business, everything rested on their shoulders. Their sacrifice and dedication laid the foundation for the company’s culture today, showcasing their unparalleled commitment and compassion for their work.
    • The Power of Connection – What separates Larry and Colette from other owners in business is their dedication to the customers. Not only do they have an incredible Ranch for people to enjoy, their attention to detail and connection with their guests make you feel like they’re your best friend being taken care of at their house.
    • Advice For Young Entrepreneurs – Larry Young, former CEO of Pepsi, has achieved remarkable success both personally and professionally. Now as the owner of the 10-2-4 Ranch, he understands that building the business you envision takes time and requires a genuine commitment to the right reasons. 
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:30:24 false     Rising Tide LinkedIn Live: How influencers Grab The Attention of Brands with Special Guest Bill Oakley https://podcast.show/digitalhospitality/digitalhospitality/139052595/rising-tide-linkedin-live-how-influencers-grab-the-attention-of-brands-with-special-guest-bill-oakley/ 139052595 https://content.calibbq.media/?p=14529 Shawn P. Walchef Thu, 28 Nov 2024 13:28:23 -0500 How do you connect with brands on social media in a meaningful way? Whether you’re trying to grab their attention or collaborate on campaigns, what’s the best approach to making it happen? And when it comes to partnerships, should you focus on big names, or can smaller brands offer even more value?

    On today’s episode of Rising Tides, we’re joined by Bill Oakley, former writer for The Simpsons turned food influencer. Bill shares the fascinating story of how he indirectly caught McDonald’s attention and launched a new career in food influencing. For those who want the full story of how Bill made this happen, check out the episode now available on Restaurant Influencers.

    We’ll also explore the unique opportunities smaller brands can provide and why they’re often the key to building practical, mutually beneficial partnerships. Plus, we discuss the importance of staying active on social media to connect with brands and create successful collaborations.

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:19:50 false     David Meltzer’s lessons in storytelling, Stage Theory, and Community. https://podcast.show/digitalhospitality/digitalhospitality/139014868/david-meltzers-lessons-in-storytelling-stage-theory-and-community/ 139014868 https://content.calibbq.media/?p=14521 Shawn P. Walchef Wed, 27 Nov 2024 16:41:53 -0500 In this Coaching Call, David Meltzer and Shawn Walchef explore the power of building a larger platform to amplify impact. Meltzer’s “Stage Theory” focuses on leveraging bigger stages and authentic storytelling to create meaningful connections. His collaboration with Dane Cook demonstrates the value of working with influential figures to expand reach. By embracing technology and prioritizing authenticity, Meltzer shows how anyone can build an engaged community. Walchef credits Meltzer’s mentorship for helping grow Digital Hospitality into a thriving media brand. Together, they show how collaboration, curiosity, and storytelling can elevate both personal and professional growth.

    Interview Takeaways:
    • The World Is Your Stage – David Meltzer recognizes the power of leveraging the world as a stage and emphasizes the importance of continually expanding that platform. This philosophy was exemplified in his collaboration with Dane Cook.
    • Collaboration with Dane Cook – David Meltzer deeply values the power of collaboration and understands how using both his own platform and Dane Cook’s stage can create content that resonates with and engages a wide audience.
    • Be More Interested Than Interesting – By avoiding judgment and embracing curiosity, we can use the world as our stage in more ways than one. Instead of assuming our competitors are wrong, there’s greater value in being curious and interested in the work they’re doing
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:19:17 false     Rising Tide LinkedIn Live: Reliable Wi-Fi https://podcast.show/digitalhospitality/digitalhospitality/138966934/rising-tide-linkedin-live-reliable-wi-fi/ 138966934 https://content.calibbq.media/?p=14524 Shawn P. Walchef Tue, 26 Nov 2024 14:30:28 -0500 The days of working solely from an office or home are long gone. Whether at hotels, restaurants, or even 40,000 feet in the air during a flight, having reliable Wi-Fi to work efficiently from virtually anywhere in the world is more important than ever. Today’s discussion, inspired by Scot Turner’s recent business trip and his poor experience with hotel Wi-Fi, focuses on the critical role of Wi-Fi in modern business. We explore why businesses must think beyond just their internal infrastructure and prioritize providing robust Wi-Fi for their clients. Industry leaders Adam Foreman of Captive WiFi, Dan Diaz, and Dan Dickerson from F3 join the conversation to share insights on how businesses can leverage Wi-Fi effectively. They discuss both the challenges and the successes, offering valuable lessons on how the right approach to Wi-Fi can make a significant difference. This session is packed with great takeaways on optimizing Wi-Fi to enhance customer experience and business efficiency.

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:15:00 false     How Savneet Singh Transformed PAR Technology by Building Around Core Values https://podcast.show/digitalhospitality/digitalhospitality/138920374/how-savneet-singh-transformed-par-technology-by-building-around-core-values/ 138920374 https://content.calibbq.media/?p=14515 Shawn P. Walchef Mon, 25 Nov 2024 15:39:36 -0500 PAR Technology's transformation under CEO Savneet Singh is built it's core values: These values, combined with a focus on data-driven decision-making and solving customer pain points, have reshaped PAR from a struggling hardware manufacturer into a leader in restaurant technology. Since 2018, Savneet's vision has guided the company’s shift to integrated solutions that streamline operations for restaurant operators. His leadership emphasizes the importance of culture, focusing on long-term value, smart decision-making, and meaningful outcomes. PAR's success is a testament to the power of values-driven leadership.Interview Takeaways:
    • Working with Urgency - Savneet Singh, President and CEO of PAR Technology, understands the importance of being there for customers when it matters most. Acting with speed and precision to solve problems is a core value that sets PAR apart in delivering exceptional customer service.
    • Outcomes over Output - Working longer doesn’t necessarily mean working smarter or better. At PAR, prioritizing outcomes over output is key. The focus is on finding efficient and swift solutions to deliver the desired results, because outcomes are what matter most.
    • Advice For Any Entrepreneur - Savneet Singh’s entrepreneurial journey is both inspiring and filled with significant personal and professional victories. He also offers valuable advice for young entrepreneurs looking to build their own successful businesses.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:51:13 false     Incentivio’s Data-Driven Approach to Personalizing the Restaurant Experience https://podcast.show/digitalhospitality/digitalhospitality/138479623/incentivios-data-driven-approach-to-personalizing-the-restaurant-experience/ 138479623 https://content.calibbq.media/?p=14573 Shawn P. Walchef Fri, 22 Nov 2024 18:59:53 -0500 Shawn Walchef interviews Stacey Sikorski, the director of sales for Incentivio, at the Restaurant Transformation Tour Festival hosted by Restaurant365 in Nashville, Tennessee.

    Interview Takeaways:

    Incentivio is a digital platform that helps restaurants improve the guest experience and increase revenue.

    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:12:37 false https://content.calibbq.media/wp-content/uploads/sites/4/2024/12/R365-DH-YouTube-Cover-copy-10-2-1-150x150.jpeg     Rising Tide LinkedIn Live: The Benefits of Mentorship https://podcast.show/digitalhospitality/digitalhospitality/138767823/rising-tide-linkedin-live-the-benefits-of-mentorship/ 138767823 https://content.calibbq.media/?p=14511 Shawn P. Walchef Thu, 21 Nov 2024 10:05:22 -0500 Richard Liverman, Strategy, Branding, and Sales Mentor, leads a discussion on the essence of mentorship—how it differs from coaching, the invaluable lessons it provides, and the role of community in building these connections. Through shared stories, we uncover how mentorship inspires, guides, and empowers individuals to thrive both personally and professionally. About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:26:29 false     Dynamic Pricing vs Surge Pricing: Shawn Walchef Speech at MURTEC 2024 https://podcast.show/digitalhospitality/digitalhospitality/138738808/dynamic-pricing-vs-surge-pricing-shawn-walchefspeech-at-murtec-2024/ 138738808 https://content.calibbq.media/?p=14495 Shawn P. Walchef Wed, 20 Nov 2024 15:58:00 -0500 2024 MURTEC Summit, Shawn Walchef, owner of Cali BBQ, shared how implementing dynamic pricing increased revenue by $1,200 monthly. However, when The Wall Street Journal labeled it “surge pricing,” public perception shifted, sparking criticism during his News Nation feature. Shawn emphasized the importance of language in shaping customer trust and explained why dynamic pricing feels more personal in restaurants compared to other industries. His insights highlight the balance between innovation, transparency, and maintaining generational business values.Interview Takeaways:
    • Dynamic Pricing vs Surge Pricing - Dynamic Pricing has been used in the Restaurant Industry forever, in all different types of ways from Happy Hours to Early Bird Specials. The goal isn’t to surge people, but to fill seats at all times of the day.
    • A Battle of Words - The language used to convey an idea, concept, or theory is crucial to how it's understood, especially when amplified by the media. When The Wall Street Journal labeled dynamic pricing as 'surge pricing,' it shifted everyone’s perception of its meaning.
    • Dynamic Pricing in Our Everyday Lives - Pricing changes all the time, from hotel rooms and flights to the groceries we buy. So why does it feel so complicated when it comes to setting prices for our own business?"
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:13:49 false     Rising Tide LinkedIn Live: Working With Kids https://podcast.show/digitalhospitality/digitalhospitality/138691031/rising-tide-linkedin-live-working-with-kids/ 138691031 https://content.calibbq.media/?p=14503 Shawn P. Walchef Tue, 19 Nov 2024 10:35:09 -0500 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:52:39 false     How Mike Fishman Blends Passion, Sales, and Partnerships in Hospitality https://podcast.show/digitalhospitality/digitalhospitality/138658444/how-mike-fishman-blends-passion-sales-and-partnerships-in-hospitality/ 138658444 https://content.calibbq.media/?p=14480 Shawn P. Walchef Mon, 18 Nov 2024 15:51:00 -0500 Mike Fishman, VP of Sales at Commerce7, shares his journey from restaurant tech to running acclaimed Chicago hotspots and thriving in hospitality-focused sales. Mike discusses key partnerships, especially with Dan Diaz of F3 Tech, and how F3’s support has been essential to his business. From a viral LinkedIn post on career vulnerability to lessons learned in tech and hospitality, Mike’s story blends resilience, passion, and people-first values. Tune in for insights on sales, the power of industry connections, and Mike’s unshakeable love for restaurants and memorable dining experiences.

    Interview Takeaways:
    • Modern Commerce for Wineries: Mike Fishman, VP of Sales at Commerce7, brings decades of experience in the restaurant industry to his current role, where he now drives and promotes modern commerce solutions for wineries
    • Support from Industry Leaders like Dan Diaz  – Mike Fishman has played an integral role in restaurant management and understands the importance of quality IT and support. He appreciates the dedication of Dan Diaz and the entire F3 team.
    • F3 Is There When You Need Them – Great partnerships are essential for any successful business. When challenges arise, having reliable partners to provide timely support is not just a bonus—it’s a necessity. F3 offers this hands-on support and guidance to people like Mike Fishman and restaurants across the country.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:38:14 false     Rising Tide LinkedIn Live: Stepping Outside Your Comfort Zone https://content.calibbq.media/rising-tide-linkedin-live-stepping-outside-your-comfort-zone/ 138526454 https://content.calibbq.media/?p=14486 Shawn P. Walchef Thu, 14 Nov 2024 10:09:38 -0500 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     Coaching Call with David Meltzer: The Art of Public Speaking https://podcast.show/digitalhospitality/digitalhospitality/138487673/coaching-call-with-david-meltzer-the-art-of-public-speaking/ 138487673 https://content.calibbq.media/?p=14384 Shawn P. Walchef Wed, 13 Nov 2024 16:51:43 -0500
  • The Best Way To Improve Public Speaking – David Meltzer is comfortable with public speaking; it’s something he’s been doing his entire life. He believes the best way to gain comfort is through repetition—practicing over and over. The saying “practice makes perfect” holds true, and he even shared a powerful example of how he taught this lesson to his daughter.
  • What Separates Good and Great Speakers – You don’t need to be an expert on a topic to be a great speaker about it. What you do need is context and a framework built around personal experience to elevate whatever you’re discussing.
  • Perfecting The Small Details – Focusing on daily tasks, the ones people sometimes overlook can be crucial to our success. David Meltzer doesn’t just practice these simple things; he’s perfected them.
    • About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:18:09 false     Rising Tide LinkedIn Live: Best Morning Routines https://podcast.show/digitalhospitality/digitalhospitality/138437519/rising-tide-linkedin-live-best-morning-routines/ 138437519 https://content.calibbq.media/?p=14471 Shawn P. Walchef Tue, 12 Nov 2024 11:46:31 -0500 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:00:13 false     Dan Diaz and F3 are Revolutionizing Hospitality IT with Hands On Support and Unmatched Dedication https://podcast.show/digitalhospitality/digitalhospitality/138404004/dan-diaz-and-f3-are-revolutionizing-hospitality-it-with-hands-on-support-and-unmatched-dedication/ 138404004 https://content.calibbq.media/?p=14447 Shawn P. Walchef Mon, 11 Nov 2024 15:42:04 -0500
  • Understanding Clients Needs – F3 understands the restaurant business inside and out. CEO Dan Diaz knows how to support clients of all sizes, driving growth and expansion for the company.
  • Why Restaurants Need F3 – Technology issues can arise in the restaurant industry, especially at night. However, by proactively partnering with F3, you can significantly reduce the frequency of these challenges and get in front of them
  • Creating Systems That Work – Beyond their excellent on-call support, F3’s true value lies in their effective system implementations. They don’t just show up, they bring solutions that work and get issues resolved efficiently.
    • Episode Links:Episode Links About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     false     Rising Tide LinkedIn Live: Multitasking Strategies https://content.calibbq.media/rising-tide-linkedin-live-multitasking-strategies/ 138277216 https://content.calibbq.media/?p=14443 Shawn P. Walchef Thu, 07 Nov 2024 09:05:45 -0500 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:15:22 false     Justin Roberts and Brian Hassan on Kickfin’s Mission to Modernize Hospitality Tip Payments https://podcast.show/digitalhospitality/digitalhospitality/138252631/justin-roberts-and-brian-hassan-on-kickfins-mission-to-modernize-hospitality-tip-payments/ 138252631 https://content.calibbq.media/?p=14426 Shawn P. Walchef Wed, 06 Nov 2024 15:54:11 -0500 Kickfin, founded by Brian Hassan and Justin Roberts, is transforming tip distribution in the hospitality industry by providing instant, direct deposits to employees’ bank accounts. Driven by their personal connections to the service industry, Brian and Justin created Kickfin to replace the outdated, cash-based tip system with a secure, transparent solution that empowers workers. Through seamless POS integration, Kickfin eliminates the need for cash handling, providing both safety and financial freedom. Their journey, rooted in friendship and resilience, has made Kickfin an essential tool, setting a new standard for tip management across restaurants and bars nationwide.Interview Takeaways:
    • Building Trust Through Transparency – For Justin Roberts, Co-CEO of Kickfin, this is more than just addressing pain points for restaurant managers and industry workers. It’s about creating a new system of truth and service, a reliable solution for calculating tips that meets the demands of the future.
    • Modernizing Tip Distribution For Employees – After a busy shift, all employees want is for their tip money to be processed quickly and accurately. With Kickfin’s modern technology, they can count on getting paid instantly—leaving everyone saying “cha-ching!
    • Revolutionizing payouts Brian Hassan – It can be unsettling when the tips you’ve worked hard to earn aren’t processed right away. Kickfin’s mission is to remove that fear and anxiety, ensuring employees receive the money they’ve earned without delay.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:32:47 false     Rising Tide LinkedIn Live: Business or Work Podcast You Love https://podcast.show/digitalhospitality/digitalhospitality/138205067/rising-tide-linkedin-live-business-or-work-podcast-you-love/ 138205067 https://content.calibbq.media/?p=14430 Shawn P. Walchef Tue, 05 Nov 2024 09:10:35 -0500 As people, we are always looking for ways to grow, and consuming content has become part of our DNA. Put these two together, and it’s easy to see why podcasting and storytelling are just in the infancy of their growth. In today’s episode, the group shares podcasts in the work and business world that have transformed who they are. We dive into the content we can’t live without, along with recommendations that other group members may find inspiring and valuable.

    Listen to the replay of the latest room where the participants discussed community service and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.

    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:07:28 false     Restaurant Delivery Excellence: Zeeks Pizza’s Game-Changing Partnership with Shipday https://podcast.show/digitalhospitality/digitalhospitality/138181861/restaurant-delivery-excellence-zeeks-pizzas-game-changing-partnership-with-shipday/ 138181861 https://content.calibbq.media/?p=14408 Shawn P. Walchef Mon, 04 Nov 2024 18:05:48 -0500 Zeeks Pizza, a beloved Pacific Northwest staple, has taken its delivery game to new heights by implementing Shipday’s versatile delivery platform. Mario O’Brien, Director of Technology at Zeeks Pizza, shares insights on how the company has enhanced customer satisfaction and streamlined operations by using Shipday's hybrid model, which combines in-house and third-party delivery options. This approach, pioneered at Zeeks' Capitol Hill location, has allowed them to improve delivery quality and consistency. Shipday’s advanced reporting tools provide valuable metrics on delivery times, kitchen efficiency, and driver performance, helping Zeeks stay responsive to customer needs.Interview Takeaways:
    1. Improving Customer Experience – Food delivery has transformed over the past five years, with third-party apps reshaping how orders reach customers. Shipday offers restaurants a unique advantage by allowing them to seamlessly switch between using their own delivery drivers and outsourcing to third-party services as needed. This flexibility helps elevate the customer experience significantly. 
    2. Understanding Their Clients – Understanding client needs and adapting in real-time sets Shipday apart from other companies and technologies. A strength well recognized by Mario O’Brien, Director of Technology at Zeeks Pizza.
    3. The Keys To Success – In today’s ever evolving marketplace, staying agile is more important than ever. Shipday empowers restaurants to regain control over their delivery systems, strengthening the connection between restaurant and customer for a better food delivery experience.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:37:03 false     How To Integrate New Technology in A Restaurant — Talking To PK From Balance Grille https://podcast.show/digitalhospitality/digitalhospitality/138142302/how-to-integrate-new-technology-in-a-restaurant-talking-to-pk-from-balance-grille/ 138142302 https://content.calibbq.media/?p=14400 Shawn P. Walchef Fri, 01 Nov 2024 02:00:15 -0400 Interview with Prakash “PK” Karamchandani from Balance Grille to learn about their journey from 4 corporate units to more through franchising.

    Interview Takeaways:

    Balance Grille was founded in 2010 by Prakash Karamchandani and HoChan Jang.

    • Balance Grille prides themselves on transparency in how they grow, prepare, and cook their meals.
    • Some of their values include being people first, supporting community, and using technology to improve the experience.
    • The company opened a 8,600 sq. ft. aquaponics farm.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:19:40 false https://content.calibbq.media/wp-content/uploads/sites/4/2024/10/R365-DH-YouTube-Cover-copy-8-2-150x150.jpeg     Rising Tide LinkedIn Live: Strengths and Weaknesses https://podcast.show/digitalhospitality/digitalhospitality/138055759/rising-tide-linkedin-live-strengths-and-weaknesses/ 138055759 https://content.calibbq.media/?p=14403 Shawn P. Walchef Thu, 31 Oct 2024 09:15:08 -0400 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:15:17 false     Rising Tide LinkedIn Live: Alternate Career Paths https://podcast.show/digitalhospitality/digitalhospitality/137979902/rising-tide-linkedin-live-alternate-career-paths/ 137979902 https://content.calibbq.media/?p=14389 Shawn P. Walchef Tue, 29 Oct 2024 09:23:39 -0400 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:11:02 false     Making Inventory Management Fun and Efficient with David Greschler, CEO of Nomad Go https://podcast.show/digitalhospitality/digitalhospitality/137954282/making-inventory-management-fun-and-efficient-with-david-greschler-ceo-of-nomad-go/ 137954282 https://content.calibbq.media/?p=14373 Shawn P. Walchef Mon, 28 Oct 2024 16:16:23 -0400 Digital Hospitality, we sit down with David Greschler, CEO and Co-Founder of Nomad Go, to discuss how his company is revolutionizing inventory management. David shares the story behind Nomad Go's innovative technology, which simplifies the traditionally time consuming and error prone process of counting inventory. By transforming inventory checks into a quick, accurate, and even enjoyable experience, Nomad Go is improving efficiency and making the lives of restaurant and retail workers easier. Tune in to hear how this groundbreaking tool is setting a new standard in the industry and changing the way businesses operate.Interview Takeaways:
    1. Making Counting Inventory Fun – When it’s time for an inventory check, it’s often met with eye rolls and sighs. David Greschler, CEO and Co-Founder of Nomad Go, is changing that with revolutionary technology that transforms the entire experience. 
    2. The Next Great Idea – This isn’t just about solving pain points for people across industries; it’s also reshaping the future of inventory management and setting a new standard for efficiency
    3. Changing and Improving Lives – At its core, this is about improving people’s lives. Greater efficiency doesn’t just make work easier—it has a meaningful impact on everyday life.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:29:50 false     How Restaurant Technologies is Streamlining Cooking Oil Management for 45,000 Restaurants https://podcast.show/digitalhospitality/digitalhospitality/137879040/how-restaurant-technologies-is-streamlining-cooking-oil-management-for-45000-restaurants/ 137879040 https://content.calibbq.media/?p=14377 Shawn P. Walchef Fri, 25 Oct 2024 16:52:19 -0400 Restaurant Technologies provides solutions for “Safer, Smarter, More Sustainable Kitchens.”

    • Always-on cooking oil management: Customize, optimize, and automate cooking oil process with bulk fresh cooking oil delivery, filtration, oil usage monitoring and reporting, and used cooking oil recycling.

       

    • Always-clean hood & flue solutions: Eliminate or reduce grease build-up for hoods and flues that are always clean.
    Episode Links:
    • Restaurant Technologies website: https://www.rti-inc.com/
    • Restaurant Technologies YouTube: https://www.youtube.com/c/restauranttechnologies
    • Restaurant365 Demo: https://www.restaurant365.com/request-demo
    • R365 Events: https://www.restaurant365.com/resource-category/events/
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:12:00 false     Rising Tide LinkedIn Live: Setting Realistic Goals https://podcast.show/digitalhospitality/digitalhospitality/137828640/rising-tide-linkedin-live-setting-realistic-goals/ 137828640 https://content.calibbq.media/?p=14366 Shawn P. Walchef Thu, 24 Oct 2024 09:24:13 -0400 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:13:41 false     Rising Tide LinkedIn Live: The Best Ways to Give Feedback https://podcast.show/digitalhospitality/digitalhospitality/137754910/rising-tide-linkedin-live-the-best-ways-to-give-feedback/ 137754910 https://content.calibbq.media/?p=14357 Shawn P. Walchef Tue, 22 Oct 2024 08:48:48 -0400 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:24:29 false     Christin Marvin’s Path to Empowerment Through Sobriety and Leadership in Hospitality https://podcast.show/digitalhospitality/digitalhospitality/137729361/christin-marvins-path-to-empowerment-through-sobriety-and-leadership-in-hospitality/ 137729361 https://content.calibbq.media/?p=14351 Shawn P. Walchef Mon, 21 Oct 2024 15:49:05 -0400 In the fast-paced and demanding world of hospitality, few stories are as inspiring as Christin Marvin’s journey. From the depths of burnout and the challenges of alcohol dependency, Marvin reinvented herself, emerging as a powerful leader and advocate for change within the industry. Her new book, The Hospitality Leader’s Roadmap: Move from Ordinary to Extraordinary, and her podcast, The No Hesitations Restaurant Leadership Podcast, highlight her mission to empower others with lessons on leadership, self-awareness, and resilience. This article explores how Marvin transformed her life, embraced sobriety, and found her true purpose, offering hope and guidance to those ready to embark on their own path of reinvention​

    Interview Takeaways:
    1. Making Tough Decisions That Can Change Your Life – Christin Marvin’s path to leadership in digital hospitality was shaped by a profound personal transformation, beginning with a hard look in the mirror and culminating in a bold decision to completely redesign her life and career alongside her husband.
    2. Dedicating Her New Book to Her Husband Tyler – In her heartfelt dedication to her husband Tyler, Christin Marvin opens up about the importance of unwavering support from loved ones when starting a business, revealing just how vital it is to have someone by your side through both the challenges and triumphs of entrepreneurship.
    3. Only the Beginning for Christin’s Amazing Path – Christin Marvin’s journey of reinvention has unleashed an unstoppable creative force, as she not only penned a book but also launched a podcast, embracing the excitement and empowerment that come with constantly pushing the boundaries of her career and asking, “What’s next?”
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:28:20 false     Solving the Restaurant Industry's Biggest Headache: Joe Gallagher's 86 Repairs Story https://podcast.show/digitalhospitality/digitalhospitality/137652518/solving-the-restaurant-industrys-biggest-headache-joe-gallaghers-86-repairs-story/ 137652518 https://content.calibbq.media/?p=14338 Shawn P. Walchef Fri, 18 Oct 2024 15:42:36 -0400 The restaurant industry has long grappled with the complexities of repairs and maintenance, often causing inefficiencies and added stress. Joe Gallagher, Co-Founder and Head of Product at 86 Repairs, is on a mission to change that. With a background in mechanical engineering and extensive experience in the food equipment industry, Joe’s vision for 86 Repairs is transforming how restaurants connect with reliable service providers, ensuring swift and effective repairs.

    Interview Takeaways:
    1. Repair vs Replace Reports – Imagine knowing which equipment in your restaurant needs attention before it becomes a problem. Joe Gallagher, Co-Founder and Head Of Product at 86 Repairs, explains how his company’s repair vs. replace reports and predictive data are helping restaurant owners and managers stay ahead of maintenance issues.
    2. The Power of Helping Others in Multiple Locations – 86 Repairs thrives by helping restaurant owners and managers with multiple locations get the service and repairs they need, even across different states. Their system simplifies logistics, reducing the stress of managing maintenance across locations.
    3. How 86 Repairs Is Doing Their Part in the Industry – Technician shortages and communication issues are common in the restaurant industry, but streamlined communication and proper execution can simplify the process. 86 Repairs connects technicians with clients to eliminate disconnects and ensure jobs are completed efficiently
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:46:33 false     Rising Tide LinkedIn Live: How Do You Use AI? https://podcast.show/digitalhospitality/digitalhospitality/137518281/rising-tide-linkedin-live-how-do-you-use-ai/ 137518281 https://content.calibbq.media/?p=14324 Shawn P. Walchef Tue, 15 Oct 2024 06:29:41 -0400 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:30:48 false     Ryan Handel & FIXE’s Game Changing Approach to Restaurant Bookkeeping https://podcast.show/digitalhospitality/digitalhospitality/137490554/ryan-handel-fixes-game-changing-approach-to-restaurant-bookkeeping/ 137490554 https://content.calibbq.media/?p=14315 Shawn P. Walchef Mon, 14 Oct 2024 15:36:12 -0400 Ryan Handel, CEO and Co-Founder of FIXE, has leveraged his experience as a restaurant owner to revolutionize bookkeeping for the restaurant industry. Frustrated by the inefficiencies of traditional methods, Handel developed a system that integrates QuickBooks Online with restaurant point-of-sale (POS) systems. This innovation automates the tedious process of managing financials, offering restaurant owners real-time data and streamlined operations. FIXE’s unique approach, deeply rooted in restaurant experience, enables seamless onboarding and expert guidance, helping businesses optimize their finances while focusing on what they do best.

    Interview Takeaways:
    • Built by Restaurant People, for Restaurant People – Being deeply rooted in the restaurant industry, Ryan Handel, CEO & Co-Founder of FIXE, understands exactly what restaurant owners need when managing their books. Their team of former restaurant professionals provides tailored solutions, offering expert insights on the best tech to streamline operations.
    • Revolutionizing and Modernizing Bookkeeping – FIXE has found a way to revolutionize the tedious task of managing restaurant financials by integrating POS systems directly into QuickBooks Online, streamlining the entire process. 
    • Fast and Seamless Onboarding – Ryan Handel knows the importance of a fast, seamless onboarding process. While onboarding is often slow and complicated, FIXE has made it quick and hassle-free, allowing restaurant owners and managers to focus on running their business.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:26:59 false     Don’t be a Dinosaur, Invest in your Future – Talking with Tony Smith CEO of Restaurant365 https://podcast.show/digitalhospitality/digitalhospitality/137415726/dont-be-a-dinosaur-invest-in-your-future-talking-with-tony-smith-ceo-of-restaurant365/ 137415726 https://content.calibbq.media/?p=14317 Shawn P. Walchef Fri, 11 Oct 2024 18:59:04 -0400 In this interview Shawn Walchef talks with Vicious Biscuit COO Amanda Kahalehoe about growth through franchising, creating efficiencies as you scale, and building excitement for a food brand.

    Interview Takeaways:

    R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor.

    Episode Links:
    • Restaurant365 Demo: https://www.restaurant365.com/request-demo
    • R365 Events: https://www.restaurant365.com/resource-category/events/
    About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:10:29 false     How Rean Mckinley Elevated Gusto’s Operations with Connecteam https://podcast.show/digitalhospitality/digitalhospitality/137280821/how-rean-mckinley-elevated-gustos-operations-with-connecteam/ 137280821 https://content.calibbq.media/?p=14296 Shawn P. Walchef Wed, 09 Oct 2024 09:26:44 -0400 Rean Mckinley, The Executive General Manager of Gusto Italian Grill & Bar in Moncton, New Brunswick, is in the midst of a great career in hospitality. Starting at the age of 15 as a dishwasher, Mckinley worked his way up through various roles, gaining international experience with Princess Cruise Lines. His passion for hospitality eventually led him to Gusto, where he now oversees one of Canada’s busiest restaurants.

    Helping Gusto Flourish

    Under Rean Mckinley’s leadership, Gusto Italian Grill & Bar has flourished, serving over 12,600 guests monthly despite operating exclusively during dinner hours. On peak nights, the restaurant manages between 500 to 600 covers. With business booming and a staff of more than 100 employees, Mckinley realized he needed a way to not only to maintain smooth operations but to also enhance them even further. The solution, Connecteam, a digital platform designed to improve efficiency.

    “Before we implemented Connecteam, we were relying on handwritten schedules and even using Facebook for team updates. While that worked to a degree, it wasn’t the most efficient system,” Mckinley explained. He needed something that would allow Gusto to function more like a corporate restaurant but retain Gusto’s unique local charm. Connecteam provided the answer, allowing Gusto to run smoothly even as operations scaled up.

    Onboarding Staff the Right Way

    One of the most significant improvements Connecteam brought to Gusto was in the onboarding process. Previously, onboarding new employees was a labor-intensive task. Mckinley recalls, “We used to manually send new hire packages to the accounting team, which wasn’t even on-site. Sometimes, packages would go missing or get delayed, causing major headaches.” 

    Today, onboarding at Gusto is seamless. New hires complete digital onboarding forms that are instantly shared with the necessary departments, ensuring no paperwork is lost and allowing employees to start their roles fully prepared which has even helped retention rate of staff

    “Connecteam has changed the way we onboard a new person and the success rate, and I would say it’s also made it so that we have a lot less turnover because of the onboarding process”

    Changing the Way Tasks Are Received

    Connecteam’s Forms have been instrumental in strengthening accountability. Mckinley describes how the platform has changed the way tasks are managed, “What we’ve done with Forms is we’ve created Digital Checklists that require photo confirmation for everything, and our staff love it because it holds everybody accountable.” For example, Gusto’s server checklist requires employees to complete tasks such as rolling 25 sets of silverware, setting linens, and clearing tables, all of which must be verified with a photo. This system eliminates the ambiguity that can sometimes lead to missed tasks. “There’s no more, ‘Oh, so-and-so didn’t do their side work,’ because you can see the photo confirmation that it was done,” Mckinley added.

    Building Team Chemistry

    What has truly resonated with the staff at Gusto is the platform’s Recognition Tool, a feature that has played a key role in fostering a positive work environment. Mckinley explains how this tool enables staff to celebrate each other’s achievements through a social media-style feed. “If a bartender crushes it during a busy night, we can post a shout-out, and the whole team can see it, like it, and comment on it,” Mckinley said. This feature has significantly boosted morale and employee engagement, ensuring that Gusto maintains its high level of service.

    How Connecteam has Improved Restaurant Ops

    By implementing Connecteam, Gusto has managed to operate with the precision of a corporate restaurant while maintaining its independent spirit. Mckinley reflects on the success, noting, “Connecteam gives independent restaurants the tools to function like a big corporate entity without the huge costs.” Thanks to the platform’s efficiency in handling onboarding, checklists, and recognition, Gusto has not only improved its operations but also enhanced the overall experience for both employees and guests.

    For other restaurant operators, Mckinley has a clear message: “With Connecteam, just do it. It’s going to streamline your operations, especially if you’re an independent restaurant. It’s a no-brainer, in my opinion.” Rean Mckinley’s success as Executive General Manager is a testament to his ability to evolve and adapt in a fast-paced, competitive industry. His leadership at Gusto, powered by his strategic use of tools like Connecteam, has not only allowed the restaurant to thrive operationally but also created a cohesive, motivated team. The final burning question, if you are at the restaurant, what is the one dish you need to order?“Chicken Parmesan. Yes, absolutely.”

    Rean Mckinley is receiving an Amazon gift card for his participation in the interview ($100).

    Toast Sales Agent: Sharon Fung

    ]]>     0:37:37 false     Rising Tide LinkeIn Live: Landing the Big Fish https://podcast.show/digitalhospitality/digitalhospitality/137015570/rising-tide-linkein-live-landing-the-big-fish/ 137015570 https://content.calibbq.media/?p=14283 Shawn P. Walchef Thu, 03 Oct 2024 14:37:51 -0400 Cali BBQ Media had the pleasure of interviewing Shaquille O’Neal for Restaurant Influencers. Founder and show host Shawn Walchef, had Shaq on his vision board as a dream guest for quite some time before it came to fruition. 

    One thing is for certain, he wasn’t afraid to make a big ask to land the big fish! 

    In various situations, that “Big Fish” could represent anything ranging from a celebrity guest to a large-scale partnership.

    Listen to the replay of a recent Rising Tide LinkedIn Live room where the participants discussed their strategies and stories on landing the “big fish” and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Key Quotes

    “When you’re in your restaurants, be 100% present in your restaurants. When you’re at home and with your family, be 100% present with them. Be where your feet are.” – Sam Stanovich

    “Half or more, as much as 80% of success is just showing up and showing up with consistency.” -Laura Wilber

    “I think the biggest thing like Gary Vee says is give, give, give, and then ask.” – Mercedes Montijo

    “If you do what you say you’re going to do, that’s going to be the beginning of many incredible introductions.” –Shawn Walchef

    “And for me, it was all about not just sending out the wine bottles and following up with the big fish, but it was more so about knowing exactly what I wanted to ask.” – Jordan Silverman

    ]]>     false     Using Customer Feedback Effectively with Heather Dratler of Next Level Burger https://podcast.show/digitalhospitality/digitalhospitality/136838287/using-customer-feedback-effectively-with-heather-dratler-of-next-level-burger/ 136838287 https://content.calibbq.media/?p=14274 Shawn P. Walchef Mon, 30 Sep 2024 09:00:00 -0400
  • Streamlining Review Management w/ Marqii – Next Level CEO, Matt de Gruyter had an obsession with reading every review. He and his team would take time out of their day to complete the laborious task of reading and responding to reviews coming from a multitude of platforms. Once Heather Dratler introduced the company to Marqii, that workflow was optimized and de Gruyter and company could still view and respond appropriately to reviews.
  • Human Touch and Marqii AI Tools – Next Level prioritizes reading and responding to reviews and responding in a way that doesn’t eliminate the human element. For Heather Dratler, Marqii’s ability to combine ease of response while maintaining the human touch is one of its best features, and looks to implement Marqii’s newly minted AI generated response tool soon.
  • Next Level’s Founding Story – Founders Matt and Sierra de Gruyter founded Next Level Burger based on real life convictions. Their lifestyle changes have served as the power behind their mission to create a healthier environment through plant based eating.
    • Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:28:39 false     How 86 Repairs is Revolutionizing Repairs and Maintenance with Daniel Estrada https://podcast.show/digitalhospitality/digitalhospitality/136542331/how-86-repairs-is-revolutionizing-repairs-and-maintenance-with-daniel-estrada/ 136542331 https://content.calibbq.media/?p=14259 Shawn P. Walchef Mon, 23 Sep 2024 12:45:54 -0400 Daniel Estrada, co-founder and CEO of 86 Repairs, embarked on his entrepreneurial journey driven by the frustrations restaurant operators face when managing repairs and maintenance (R&M). Alongside his co-founder Joe Gallagher, who worked in the food equipment industry, Estrada recognized a common pain point across the industry: R&M was a chaotic and time-consuming challenge for operators. 

    86 Repairs , whose name is steep in American pop culture, is a tech-powered platform tailored for the restaurant industry, streamlining repair and maintenance management. Our solution offers on-demand repair coordination, preventative maintenance, and round-the-clock support, helping restaurants gain control over their facilities. By leveraging data-driven insights, 86 Repairs enables operators to reduce R&M costs and minimize the time their teams spend dealing with equipment issues, allowing them to focus on what matters most—running their business.

    “He came to me one day, and we were just kicking around ideas,” Daniel recalls. “He said, ‘there’s something here.’ I don’t know what kind of business we can build, but there’s a problem here and a pain point that’s worth digging into.” 

    After months of speaking with operators, the same frustration echoed back: R&M was a headache. This led to the founding of 86 Repairs, a company designed to streamline and simplify R&M for restaurants.

    One of the most powerful elements of 86 Repairs lies in its use of data. By centralizing R&M operations, the company collects and analyzes valuable data to provide better insights and actionable recommendations. This data-driven approach allows 86 Repairs to assess service quotes, recommend when equipment should be replaced, and assist in capital planning—offering far more value than traditional solutions that often prioritize vendor relationships over operational efficiency.

    “Part of the value that we’ve always seen in 86 is because we’re putting ourselves in the center of the R&M process with our customers,” Estrada explains. “We collect a tremendous amount of data that has a tremendous amount of value in the industry.” 

    From cost forecasting to helping finance teams manage accruals more effectively, 86 Repairs helps operators make informed, strategic decisions about their business using a plethora of collected data.

    Estrada encourages restaurant operators to take a closer look at their current R&M processes, even if they seem to be running smoothly. By reassessing workflows and training staff more proactively, operators often uncover hidden inefficiencies and significant cost savings. While partnering with 86 Repairs is an option, Daniel emphasizes that the real value comes from evaluating and optimizing existing processes. 

    “Even if you think things are going well in R&M, there’s a lot of hidden cost and pain in this process that operators don’t always see,” Estrada says. “The conclusion may not be signing up with 86 Repairs…but the value that comes out of that process might be here’s a way I can tighten up my workflow, or train my team more effectively, or get more proactive. There’s a lot of money on the table from that.”

    Under Estrada’s leadership, 86 Repairs continues to transform how restaurants handle repairs and maintenance, offering a smarter, more streamlined approach that allows operators to focus on what matters most: running their business.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:39:13 false     The Power of Just Starting with Jeremy Julian of The Restaurant Tech Guys https://podcast.show/digitalhospitality/digitalhospitality/136229244/the-power-of-just-starting-with-jeremy-julian-of-the-restaurant-tech-guys/ 136229244 https://content.calibbq.media/?p=14253 Shawn P. Walchef Mon, 16 Sep 2024 11:56:20 -0400 ABOUT JEREMY JULIAN

    Jeremy Julian brings over two decades of experience in restaurant technology, offering valuable insights into how technology can transform the industry. Having grown up in a family immersed in the restaurant tech world, Julian deeply understands the sector’s challenges and opportunities. His podcast, produced by Custom Business Solutions, serves as a key resource for restaurateurs looking to optimize their operations with the latest innovations.

     

    Each episode covers topics like AI in supply chain management, sustainability, and digital solutions, providing practical advice on improving efficiency, reducing waste, and enhancing customer satisfaction. Through engaging interviews with industry experts, Julian helps restaurant owners understand and apply new technologies to stay competitive in an evolving, tech-driven marketplace.

     

    Interview Takeaways:
    • “Just Start” – When it comes to creating content, Jeremy Julian’s advice is simple: just start. For him, getting started now is easier than previous time, and those with aspirations to start podcasting should get started in order for personal mental hurdles to subside.
    • Digital Hospitality: Meeting Guests Where They Are – For Jeremy Julian, Digital Hospitality is going above and beyond to provide an unforgettable experience for guests and being accessible to guests at all times.
    • Adapting Restaurants to Consumer Expectations – As society becomes increasingly digital, Jeremy Julian implores restaurant owners to “adopt and adapt”. Doing so, according to Julian, will allow owners to make data based decisions that are effective for business progression.
    Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:37:09 false     Elevating Guest Experience with Maddie Nixon of Luna Grill and Simon Weaver of unPLUG Dining https://podcast.show/digitalhospitality/digitalhospitality/135987519/elevating-guest-experience-with-maddie-nixon-of-luna-grill-and-simon-weaver-of-unplug-dining/ 135987519 https://content.calibbq.media/?p=14245 Shawn P. Walchef Mon, 09 Sep 2024 11:02:45 -0400 The partnership between Luna Grill and unPLUG Dining has become a benchmark in the restaurant industry, illustrating how technology can elevate guest experiences and drive business growth. By leveraging unPLUG’s innovative solutions, Luna Grill successfully transformed its first-party digital experience, driving customer loyalty and operational efficiency.

    The journey of Luna Grill’s collaboration with unPLUG began with a vision to create a seamless, personalized experience for its guests. 

    “Loyalty is huge for us.” says Luna Grill Senior Digital Marketing Manager Maddie Nixon, recognizing the importance of loyalty. “Once people try it, they love it, and it becomes really easy for them to ingrain it into their lifestyle beyond just even ordering for the individual.” 

    Luna Grill aimed to deepen guest engagement by using technology that not only enhanced the ordering experience but also reflected the brand’s high standards. unPLUG’s platform helped streamline operations, allowing Luna Grill to offer a digital experience as top-tier as their in-restaurant service. Through this partnership, Luna Grill is able to guide customer behavior and foster loyalty by offering personalized, data-driven interactions.

    “We really like to drive habits, and we really like to engage with people beyond just that singular visit.” Nixon explains. 

    Tailored Solutions for Complex Challenges

    unPLUG recognized an opportunity to address common challenges faced by operators, such as implementing and managing technology effectively. Luna Grill’s needs called for more than an “off-the-shelf” solution. With the guidance and tenacity from Nixon, unPLUG collaborated with Luna Grill’s marketing, IT, and operations teams to develop a feature set that was both flexible and comprehensive, allowing them to hit the market with something truly unique. From optimizing guest loyalty to simplifying payments and integrating seamlessly into existing tech stacks, the partnership was built on weekly feedback and constant evolution.

    Simon Weaver, Chief of Staff at unPLUG Dining noted, “We got out of the mode of solving negative problems and into the mode of solving positive problems.” 

    A key component of the Luna Grill partnership with unPLUG was leveraging data to optimize marketing strategies. Luna Grill increased its SMS subscribers and enhanced loyalty participation through unPLUG’s integrations with Punchh Loyalty and Attentive text marketing. By using data insights, Luna Grill was able to refine its approach to engagement, exploring new ways to interact with guests beyond just digital orders. The combination of real-time insights and deep customer engagement allowed Luna Grill to not only drive repeat business but also elevate the entire guest experience.

    “It really felt like we needed to assess what we were going to do to take our growth to the next level. What are the levers that we want to pull to make sure that we can grow? We can be poised for growth location wise, we can drive volume. How do we need to adjust operationally, whether it’s through technology or through menu innovation, to make sure we can get to the next level. And I think that’s where technology felt like the right fit for our consumer, who is also ever changing and always incorporating more and more technology into their life.” Nixon pointed out. “Our guests are changing, they’re growing, they’re getting smarter. We want them to come back and keep enjoying the food.” 

    Looking Ahead: Innovation and Expansion

    The collaboration between Luna Grill and unPLUG doesn’t stop at current success. Future plans include scaling operations with new restaurant openings and implementing advanced AI-driven features such as menu recommendations and 1-click ordering. The launch of a brand-new web ordering portal further underscores Luna Grill’s commitment to innovation. As Luna Grill continues to evolve, unPLUG will remain a key partner, ensuring that their digital strategy stays ahead of the curve and meets the needs of the modern guest.

    “Once we found the partner to keep up with what was happening, it was great to be able to do even more than that. With innovation like now, it’s more than what we wanted. We can constantly kind of think towards what’s next.”

    Cali BBQ Media

    Sponsors:Marqii: https://www.marqii.com/

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:54:01 false     Rising Tide LinkedIn Live: Business Travel Hacks You Should Know https://podcast.show/digitalhospitality/digitalhospitality/135811449/rising-tide-linkedin-live-business-travel-hacks-you-should-know/ 135811449 https://content.calibbq.media/?p=14236 Shawn P. Walchef Tue, 03 Sep 2024 15:10:56 -0400 As the world begins to settle back into its norm post pandemic, business travel is back in full swing. For the participants in a recent Rising Tide LinkedIn Live Room hosted by Shawn Walchef of Cali BBQ Media, travel, both business and personal, comes with rituals and “aha moments” that they have implemented into their adventures.

    Listen to the replay of the latest room where the participants shared tips and strategies for effective business travel and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Walchef hosts the Rising Tide room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Key Quotes:

    “I highly encourage using your smartphone like a brain while I’m traveling to help me with logistics.” – Shawn Walchef

    “You can build your own Google Maps side of things…list of places that he wanted to visit, like around the conference area.” – Elizabeth Doss

    “Have a consistent list of all the things you don’t want to forget or that you need, and then use the damn list.” – Troy Hooper

    “Hands down, the best thing I’ve ever done from a travel standpoint was the TSA Precheck.” – Charlie Eblen

    “Business meals are 50% tax deductible.” – Douglas Higgins

    ]]>     1:19:51 false     Empower Accounting Firms and Restaurant Owners with Xavier Vega of ChouxBox https://podcast.show/digitalhospitality/digitalhospitality/135776067/empower-accounting-firms-and-restaurant-owners-with-xavier-vega-of-chouxbox/ 135776067 https://content.calibbq.media/?p=14228 Shawn P. Walchef Mon, 02 Sep 2024 21:01:04 -0400
  • How ChouxBox Came About – ChouxBox, pronounced Shoebox, is one of three businesses that Xavier Vega has started. Choux Box, in particular, was ideated from Vega’s time working in restaurants and the pain of having to enter invoices at the end of grueling shifts. The name is a play on chefs’ affinity for fancy, oftentimes French inspired, foods.
  • “Overseasoned”: A Feeling and a Podcast Title – Xavier Vega and co-host, Tony, talk openly about the restaurant business from the perspective of two people who were in the industry and became jaded by it. The two are now on a mission to empower accounting firms and restaurant owners with best-in-class back-office services and technology.
  • Transitioning from Restaurant to Tech – Xavier Vega doesn’t have the traditional restaurant tech story of someone who studied the business or even technology. Instead, he came through the ranks of the industry to enter a business where he was an unknown, but quickly became an accepted member.
    • Episode Links: About Our Sponsors DAVO:

    DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     0:27:05 false     Rising Tide LinkedIn Live: Why Sampling Works? https://podcast.show/digitalhospitality/digitalhospitality/135616556/rising-tide-linkedin-live-why-sampling-works/ 135616556 https://content.calibbq.media/?p=14221 Shawn P. Walchef Thu, 29 Aug 2024 09:00:27 -0400 DAVO automates every step of the sales tax process — from collecting to filing to paying. It works seamlessly with your POS, so there’s nothing you need to do. And because DAVO guarantees your taxes will be paid on time and in full, there’s nothing to worry about either.

    Click here to learn more Marqii:

    Digital Hospitality doesn't have to be complicated and our partners at Marqii live that every day. Marqii is designed to create unforgettable customer experiences from first search to latest visit with their one-stop digital operations platform built for hospitality operators.

    Click here to learn more]]>     1:23:34 false     Revolutionizing Hospitality Hiring with Alice Cheng of Culinary Agents https://podcast.show/digitalhospitality/digitalhospitality/135434987/revolutionizing-hospitality-hiring-with-alice-cheng-of-culinary-agents/ 135434987 https://content.calibbq.media/?p=14215 Shawn P. Walchef Mon, 26 Aug 2024 09:36:42 -0400 Alice Cheng’s, CEO and Founder of Culinary Agents journey is one of belief, perseverance, and a relentless focus on adding value. Over the past twelve years, Culinary Agents has grown into a trusted platform, boasting nearly 2,000,000 members. As she puts it, she is a true “mailroom story” having worked her way from a mailroom worker to the CEO of her very own company. 

    Cheng attributes this success to the relationships they’ve built  and the values they uphold, including an initial, inspiring meeting with Chef Daniel Boulud which led to him becoming an early believer and client.

    “Our story now is really, we’ve built our business relationship by relationship, earning the trust and really listening and proving ourselves,” Cheng shared with host Shawn Walchef of Cali BBQ Media. “And so the story now is, what else? And we challenge ourselves as far as continuing to be innovative and thinking of what’s next is what else can we offer? What else do we do more? What’s missing? How can we provide better information and give people access to all the amazing data that we have that’s proprietary and how do we make it digestible?”

    In an exciting reveal, Cheng announced the launch of Culinary Agents’ new Freemium model. This model allows companies to post jobs for free, offering access to a comprehensive suite of hiring tools. 

    “It’s our Freemium model where you can post jobs for free, and you can post all the jobs you want for free,” Cheng explained. “That also gives you access to our AI generated matching for recruiting purposes. So, you get this whole full suite of tools if you choose to advertise, but you have a whole suite of free hiring tools, including free job posts, if you just need to have a record of it, if you need to store it for compliance, and you just need a place to keep everything in one area and manage with your team; the hiring process.”

    Throughout her twelve years at the helm of Culinary Agents, Cheng has witnessed the dramatic shifts in marketing, media, and audience reach. She emphasized the importance of embracing these changes and leveraging new opportunities in digital spaces. Whether it’s managing social media handles or developing a content strategy, she encourages businesses to start where they can and grow from there, tapping into different audiences and making the most of today’s technology.

    “Admittedly, I think it’s something that business owners have to do all the time. You have to pick and choose based upon your bandwidth,” Cheng noted. “That’s the beauty, I think, of embracing some of this technology today. You also get to tap into different audiences.”

    Through Culinary Agents, Alice Cheng continues to empower hospitality professionals and businesses, helping them thrive in an ever-changing landscape.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:41:00 false     Rising Tide LinkedIn Live Room: The Big Ask https://podcast.show/digitalhospitality/digitalhospitality/135360024/rising-tide-linkedin-live-room-the-big-ask/ 135360024 https://content.calibbq.media/?p=14212 Shawn P. Walchef Fri, 23 Aug 2024 13:59:35 -0400 In business, asking for help is important. Though that is universally understood, it is difficult to execute on doing so.

    In a recent Rising Tide LinkedIn Live Room, stories were shared relating to the “big ask”. The times and experiences that each has had with taking the leap to ask for help, advice, mentorship, or to share ideas from a person or source that would initially seem too large to provide either. 

    Listen to the replay of the latest room where the participants discussed “the big ask” and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Key Quotes

    “Just start asking. You can’t get the no’s until you start asking. And you can’t get the yeses until you’ve gotten a lot of no’s.” –Troy Hooper

    “Whenever we’re making these big asks, the most important thing that we can do is highlight the value of what we’re bringing to the table.” –Kyle Pflueger

    “Every day we make it, we’ll make it the best we can.” –Richard Liverman

    “Everywhere you go, everyone you talk to, the rest of your life, the most important person in the room is everyone but you.” –Eric Ferrell

    “The answer is no if you don’t ask. So you’ve already accepted no by not asking.” –Mercedes Montijo

    ]]>     1:27:36 false     Rising Tide LinkedIn Live: Perspective in Life and Business https://podcast.show/digitalhospitality/digitalhospitality/135217260/rising-tide-linkedin-live-perspective-in-life-and-business/ 135217260 https://content.calibbq.media/?p=14209 Shawn P. Walchef Wed, 21 Aug 2024 09:27:54 -0400 Perspective is important in life and business. 

    In a recent Rising Tide LinkedIn Live room, host Shawn Walchef asked participants to share stories and anecdotes about perspective, both theirs and how they idea of perspective has evolved over time. 

    Listen to the replay of the latest room where the participants discussed perspective and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Key Quotes

    “Change your perspective. Change your camera angle.” – Shawn Walchef

    “Your perspective is not the only perspective.” –Troy Hooper

    “It’s all about perspective and not letting other people’s perspective hold you back from accomplishing what you want to accomplish.” – Justin Ulrich

    “Everybody’s perspective is created by their experiences, what they’ve been through, where they come from, who they hang around.” – Heather Cox

    “Take joy in the little things in life and just look at life from a different view.” –Mitch Zenaty

    ]]>     1:15:19 false     Tracking Measuables in Reputation Management with Shereen Qumsieh of Akira https://podcast.show/digitalhospitality/digitalhospitality/135126593/tracking-measuables-in-reputation-management-with-shereen-qumsieh-of-akira/ 135126593 https://content.calibbq.media/?p=14198 Shawn P. Walchef Mon, 19 Aug 2024 21:07:56 -0400 Shereen Qumsieh, CEO of Akira, embodies a unique blend of scientific precision and entrepreneurial spirit, seamlessly integrating her technical expertise with her passion for innovation. In her conversation with host Shawn Walchef, Qumsieh reflects on her journey from consultancy to spearheading Akira, a company focused on revolutionizing reputation management through advanced technologies.

    Qumsieh draws an intriguing parallel between her experience as a software engineer and her dedication to baking sourdough bread, both of which demand meticulous measurement and continuous improvement. 

    “The way that you approach troubleshooting software or building or writing software is actually the same way you approach sourdough.” she says. “You gotta be accurate. And you measure everything, so that over time, you kind of see what little tweaks and improvements you need to make to get better at it…when I really started to see change and improvement in what I was doing is when I started to measure it.”

    At Akira, Qumsieh emphasizes the critical role of data in navigating the complex landscape of hospitality and customer experience by narrowing down the immense amount of data to answer basic questions. By meticulously measuring and aggregating data, Akira helps businesses establish a clear starting point, enabling them to chart a path toward continuous improvement.

    “What is the industry average for whatever we’re dealing with? For us, the very first step is baselining it,” she explains. “It’s getting that measurement in place so that this is where we are. And then what we do is we help them assess where they’re at kind of per location versus per brand, and then where do you want to go?”

    Qumsieh’s approach to reputation management is rooted in the concept of digital hospitality, which she defines as the sum of all digital interactions that shape a customer’s experience. 

    “It’s everything digital. It’s all the touch points that your guests are going to expect or want to interact with you in,” she notes. underscoring the importance of responsiveness and transparency in maintaining a strong online presence.

    Through her leadership at Akira, Qumsieh is not only advancing the field of reputation management but also setting a new standard for how businesses can leverage technology to enhance customer experiences across both digital and physical realms.

    “If I’m not telling a story and if I’m not sparking conversations, I’m not doing my job. And so I’m constantly checking in, and it’s based on sort of the feedback loop that I get.”

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:50:56 false     VICIOUS BISCUIT: Franchising The Right Way | Digital Hospitality + R365 https://podcast.show/digitalhospitality/digitalhospitality/135166769/vicious-biscuit-franchising-the-right-way-digital-hospitality-r365/ 135166769 https://content.calibbq.media/?p=14203 Shawn P. Walchef Sat, 17 Aug 2024 14:02:37 -0400 As your business grows, it’s important to find ways to keep operations simple.

    With more opportunities, comes more work — and more need for reliable technology.

    In this interview, Shawn Walchef talks with Vicious Biscuit Chief Operating Officer Amanda Kahalehoe about growth through franchising, creating efficiencies as you scale, and building excitement for a food brand.

    “The concept opened in 2018 with lines out the door. It was just a viral following,” said Amanda Kahalhoe, who joined Vicious Biscuits in 2021. She was brought on to help the restaurant company with implementing Restaurant365. Later she moved up to the C-suite as the company opened even more locations.

    ABOUT VICIOUS BISCUITS: Founded by veteran restaurateur George McLaughlin and biscuit innovator Michael Greeley in 2018, this trailblazing fast-casual franchise breakfast brand and biscuits are anything but ordinary. Vicious Biscuit serves up a menu that’s as unapologetically bold as it is delicious. The locations, rooted in Southern tradition, offer a warm welcome and embody a commitment to unparalleled hospitality. The award-winning biscuits have garnered numerous “Best Biscuit” accolades, and the fierce flavor combinations are featured on The Cooking Channel’s “Food Paradise.”

    To learn more about the Vicious Biscuit franchising opportunity, visit www.viciousbiscuitfranchise.com.

    Sponsored by R365

    Restaurant365 is the industry’s leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restaurant365 to connect with other systems, including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas.

    Try it out at restaurant365.com

    ]]>     0:09:13 false     Rising Tide LinkedIn Live: Community Service https://podcast.show/digitalhospitality/digitalhospitality/134879011/rising-tide-linkedin-live-community-service/ 134879011 https://content.calibbq.media/?p=14193 Shawn P. Walchef Thu, 15 Aug 2024 21:47:47 -0400 Businesses often become a part of the community in which they serve.

    Or at least they should. 

    In this recent Rising Tide LinkedIn Live Room led by the Cali BBQ Media team, the participants shared stories of philanthropy and service.

    Listen to the replay of the latest room where the participants discussed community service and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.  

    Key Quotes:

    “​​The (Teach 1 Lead1) organization teaches universal life principles. And there are ten of respect, integrity, self control, courage, humility, excellence, compassion, enthusiasm, teamwork and honor.” –Laura Wilber

    “Getting out in the world, giving back, opening your hearts and your minds, and just listening to each other is the answer.” –Stover Hangar

    “Just give when you can. Give your time, give your money, if you can, give your advice, and just contribute. –Mandi Graziano

    “There’s a lot of beauty that can happen from community service in healing yourself by healing others.” –Jason Berkowitz

    “”Having a servant’s heart is living your life in a way where servanthood is just a part of your daily routine.” –Kyle Pfluger

    ]]>     1:05:47 false     Rising Tide LinkedIn Live: What is Your Data Saying? https://podcast.show/digitalhospitality/digitalhospitality/134805404/rising-tide-linkedin-live-what-is-your-data-saying/ 134805404 https://content.calibbq.media/?p=14185 Shawn P. Walchef Tue, 13 Aug 2024 20:02:34 -0400 Content creation is an important part of business in today’s landscape. Though it is important to create content consistently, it is equally as important to study what is working once the consistency is present. 

    Whatever is the decided upon metric, is the important data to be gathered and serve as the foundation for future decisions.

    Listen to the replay of the latest Rising Tide LinkedIn Live Room where the participants discussed analytics and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.

    Key Quotes:

    “The data that I am constantly looking towards, especially, like, on Instagram and other ones, are the comments, the shares, and the saves.” –Elizabeth Doss

    “Beautiful data, storytelling at its best.” –Shawn Walchef

    “The more we’re authentic in the story we’re telling, the more we can, people can connect with it.” –Michael Ungaro

    “Action creates action.” –Mike LaRue

    ]]>     1:14:44 false     Disrupting Sales and Branding with Michael Beck of Popcorn GTM https://podcast.show/digitalhospitality/digitalhospitality/134764717/disrupting-sales-and-branding-with-michael-beck-of-popcorn-gtm/ 134764717 https://content.calibbq.media/?p=14179 Shawn P. Walchef Mon, 12 Aug 2024 22:22:51 -0400 Michael Beck, the co-founder and Chief Revenue Officer of Popcorn GTM, is a seasoned sales leader with over three decades of experience in the enterprise sales sector. 

    In 2023, Beck, alongside Paul Molinari, launched Popcorn GTM—a groundbreaking sales and marketing consultancy tailored for the restaurant technology industry. This venture represents more than just a business; it’s the culmination of years of expertise from two once-competitors who joined forces to redefine industry standards. 

    Beck’s approach to branding is as meticulous as it is creative. 

    “We do a police composite of sorts about your brand,” Beck explains, underscoring the deep dive his team takes into understanding and shaping a brand’s identity. 

    This process is to ensure that every aspect of a brand—from its voice and message to how it would metaphorically dress or drive—is consistent and compelling. This attention to detail is part of what makes Popcorn GTM stand out.

    In sales, Beck is known for his authenticity and what he calls the “pattern interrupt.” 

    “I am the pattern interrupt. I want to be different. I want to be memorable.” He states. “it is different. It is authentic.”

    Beck’s sales methodology also centers on the importance of discovery, the moment when a customer’s pain points are unveiled and addressed. As he succinctly puts it, “Your sale happens in the discovery. If you think it’s any other place, you got lucky.”

    Michael Beck’s career and philosophy at Popcorn GTM are pictures of commitment to not just participate in the market but shape it.

    The firm’s mantra, “Make it Pop,” reflects their commitment to not just enter the market but to dominate it with innovative strategies and bold branding.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     1:06:52 false     SPIN! PIZZA: The Job Of Upgrading Your Technology Is Never Done | Digital Hospitality + R365 https://podcast.show/digitalhospitality/digitalhospitality/134834900/spin-pizza-the-job-of-upgrading-your-technology-is-never-done-digital-hospitality-r365/ 134834900 https://content.calibbq.media/?p=14183 Shawn P. Walchef Fri, 09 Aug 2024 14:11:42 -0400 The job of building your tech stack is never done.

    In this interview, Shawn Walchef talks with Spin! Pizza Director of IT and Operations Support Jeff Lee about his long-history with the fast causal pizza chain and how technology can transform restaurant operations.

    ***

    ABOUT SPIN! PIZZA: Local entrepreneurs who shared a love of Italian cuisine had the desire to create a unique restaurant concept featuring world class pizzas, salads and sandwiches alongside great wines and craft beers. That dream encompassed an atmosphere that felt like home and an extension of your kitchen; a place where family and friends could gather around for any type of occasion. The menu was crafted with the partnering of a local James Beard award-winning chef. After months of trial and error and with the help of friends and family, a final SPIN! menu was created, and the first restaurant opened in 2005. The fast-casual concept, one of the first of its kind, opened with grand reviews and long lines. The owners worked hard to ensure a culture of guest-first service which resulted in locals driving across town with a demand to open more locations in their area. The brand continues to grow.

    Sponsored by R365

    Restaurant365 is the industry’s leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restaurant365 to connect with other systems, including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas.

    Try it out at restaurant365.com

    ]]>     0:14:28 false     Rising Tide LinkedIn Live: Beautiful Controversy https://podcast.show/digitalhospitality/digitalhospitality/134593726/rising-tide-linkedin-live-beautiful-controversy/ 134593726 https://content.calibbq.media/?p=14175 Shawn P. Walchef Thu, 08 Aug 2024 21:26:27 -0400 Controversy sells.

    At least that’s what we’ve been told. But put the word “beautiful” in front of it, and the idea of calamity somehow dissipates.

    Or at least that’s what those in hospitality hope to happen. 

    Listen to the replay of the latest Rising Tide LinkedIn Live room where the participants discussed beautiful controversy and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.

    Key Quotes:

    “You never know the impact you can make on someone’s life just by saying hello and making them like you give a s**it.” –Mike Larue

    “Beautiful controversy, beautiful chaos.” –Shawn Walchef

    “The power of hospitality is so great. When you put multiple minds into one place, you get a better outcome.” –Mercedes Montijo

    “This world would be a lot better place if we didn’t find controversy with others for other viewpoints.” –Chris Dial“I’m down for a beautiful controversy, and you just gotta experiment with it and give it a shot.” –Mandi Graziano

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     1:08:29 false     Rising Tide LinkedIn Live: Consistent Curiosity https://podcast.show/digitalhospitality/digitalhospitality/134391710/rising-tide-linkedin-live-consistent-curiosity/ 134391710 https://content.calibbq.media/?p=14169 Shawn P. Walchef Tue, 06 Aug 2024 19:53:49 -0400 What are you curious about? Where has your curiosity led you?

    There is a saying that says: The more you learn, the more you’ll need to know.

    Shawn Walchef returned to host a recent Rising Tide LinkedIn Live Room powered by Cali BBQ Media as he and the participants delved into what sparked them down the path of asking questions.

    Listen to the replay of the latest room where the participants discussed curiosity and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Walchef and others hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Key Quotes:

    “The lesson my grandfather taught me, stay curious, get involved, ask for help.” –Shawn Walchef

    “By being curious, for me, it’s about having conversations with people, asking questions and listening.” –Richard Liverman

    “Curiosity drives innovation. It drives new ways of thinking about things, new ways of solving problems, but it gets you to the solution.” –Justin Ulrich

    “Seek first to understand. Ask questions before giving opinions.” –Troy Hooper

    “You have to constantly be curious, be able to innovate or be a disruptor. So never stop being curious.” –Chris Berryman

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:59:02 false     The Return on Investing in Yourself with Shawn Walchef and Fast Casual Podcast https://podcast.show/digitalhospitality/digitalhospitality/134323300/the-return-on-investing-in-yourself-with-shawn-walchef-and-fast-casual-podcast/ 134323300 https://content.calibbq.media/?p=14122 Shawn P. Walchef Mon, 05 Aug 2024 10:50:52 -0400 Shawn Walchef, Owner of Cali BBQ Media, made an appearance on Fast Casual by Landed that was a testament to his innovative approach to digital marketing and his deep understanding of the power of storytelling through video. 

    Walchef has long advocated for the use of video to authentically showcase one’s business and personal brand online. For Walchef, video is more than just a medium—it’s a gateway to transparency and authenticity, allowing audiences to connect with the real people behind a business.

    He passionately stated, “Every single platform pushes video. Why? Because we’re tired of people telling us what to do. Show me. What does video do? Video unlocks who you are.” 

    At Cali BBQ Media, Walchef operates under the four C’s: content, commerce, communication, and community. 

    These four C’s are not just theoretical constructs; they are practical strategies that have helped Cali BBQ Media thrive and serve as a blueprint for other businesses to follow and are embedded in every aspect of his business.

    “Those four things live and breathe inside of every single person’s smartphone that walks into our restaurant.” says Walchef. “How do we build a community around barbecue? How do we communicate the hospitality that we have through barbecue? And how do we share stories about barbecue?” 

    Walchef’s journey with Cali BBQ Media is a story of perseverance and belief in the power of smartphone storytelling. He invested years into his media company before seeing any significant financial return. 

    Reflecting on this period, Walchef shared, “I invested in this media company, this crazy idea, for five years before I got our first brand deal…What is the investment? The investment is in myself, of knowing that the Internet is going nowhere. And being able to communicate on the Internet and to create content and tell stories on the Internet is invaluable.” 

    This long-term vision underscores his commitment to the digital future and his belief in the enduring power of the internet as a platform for business growth and personal connection.

    Walchef’s appearance on Fast Casual by Landed highlighted not only his success but also his dedication to helping other businesses harness the power of digital media. By sharing his journey and insights, Shawn Walchef continues to inspire and educate, demonstrating that with the right mix of content, commerce, communication, and community, any business can thrive in the digital age.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:57:03 false     Go from Lose-Lose-Lose on Food Delivery to Win-Win-Win | Digital Hospitality + R365 https://podcast.show/digitalhospitality/digitalhospitality/134391655/go-from-lose-lose-lose-on-food-delivery-to-win-win-win-digital-hospitality-r365/ 134391655 https://content.calibbq.media/?p=14162 Shawn P. Walchef Fri, 02 Aug 2024 18:52:13 -0400 The online delivery market can be lose-lose-lose proposition. Sauce (@getsauce) makes it a win-win-win.

    Sauce is a commission-free pickup and delivery network for restaurants that wants to help them take back control of how their food gets to the customer. The mission is to help them build a profitable delivery business online by selling directly to consumers.

    In this conversation live from the National Restaurant Association Show in Chicago, Shawn Walchef talks with Sauce CEO/founder Li-ran Navon about how even the smallest restaurants can make money from delivery, without the trouble typically associated with it.

    The data shows that 80 percent of the orders online are the same customers, ordering the same items, from the same restaurant. The problem in an online world is this type of customer behavior does not help your business grow.

    For a mom-and-pop restaurant the delivery process can be daunting, and pricey, too. Seven out of 10 restaurants are single-unit restaurants, he said, so there are a lot of places out there that need help with delivery.

    “In order to be successful online you need like five different professions,” Navon said about the difficulties of running a modern restaurant company. “Even if you’re savvy, it’s hard to be successful.”

    ***

    ABOUT SAUCE: Founded in 2019 and based on four continents, the Sauce team has pooled together decades of restaurant tech experience to produce a ground-breaking delivery platform for successful restaurants and their customers that makes delivery work.

    Sponsored by R365

    Restaurant365 is the industry’s leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restaurant365 to connect with other systems, including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas.

    Try it out at restaurant365.com

    ]]>     0:10:22 false     Rising Tide LinkedIn Live: Embracing Bright Spots https://podcast.show/digitalhospitality/digitalhospitality/133746742/rising-tide-linkedin-live-embracing-bright-spots/ 133746742 https://content.calibbq.media/?p=14118 Shawn P. Walchef Fri, 02 Aug 2024 13:00:29 -0400 Bright spots in business can be hard to find and even harder to embrace. In a recent Rising Tide LinkedIn Live Room powered by Cali BBQ Media, guest host Elizabeth Doss encouraged participants to tell stories about their own experiences with finding the highs in life and business.

    Listen to the replay of the latest room where the participants discussed bright spots and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Key Quotes

    “So these bright spots, you have to be willing to be open. Find them, but they are there.” -Stover Hangar

    “The only way that I get better as a human being, and the bright spot is to bring people along.” -Dean LaBay

    “The way we can find bright spots in and of itself is not only to intentionally look for them, but embrace them when they actually show up.” –Chris Berryman

    “Celebrating both significant and minor victories helps in maintaining a positive outlook and recognizing growth.” -TJ Void

    ]]>     1:17:36 false     Rising Tides LinkedIn Live: The Pros and Cons of Traditions https://content.calibbq.media/rising-tides-linkedin-live-the-pros-and-cons-of-traditions/ 133569455 https://content.calibbq.media/?p=14110 Shawn P. Walchef Wed, 31 Jul 2024 08:30:36 -0400 Do you have traditions? Family traditions? Personal traditions? 

    In a recent Rising Tide LinkedIn Live Room, Troy Hooper of Hot Palette America led the participants in a conversation surrounding traditions. What transpired was a realization of the practices that some accepted practices may need to be revisited.

    Listen to the replay of the latest room where the participants discussed the role traditions play in their lives and business and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heardEvery Wednesday and Friday at 10am PDT, Shawn Walchef and others host the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.

    Key Quotes

    “You know, the one thing that’s been consistent, and this is my own personal tradition, is every year I sit down on January 1 and write out a recap of what happened in the year, and I set goals for next year.” –Matt Wampler

    “It enriches my life, but it can also really touch the lives of some other people.” –Helen Ralowicz-Chapman

    “Give myself permission to retire some traditions.” – Elizabeth Doss

    ]]>     0:48:15 false     Coaching Call with David Melzer: Gratitude, Community & Acting Now for Success https://content.calibbq.media/coaching-call-with-david-melzer-gratitude-community-acting-now-for-success/ 133556378 https://content.calibbq.media/?p=14106 Shawn P. Walchef Mon, 29 Jul 2024 13:08:15 -0400 In this latest Coaching Call with entrepreneur, podcast host, and mentor David Meltzer, host Shawn Walchef discusses the importance of community, the power of storytelling, and how to leverage modern technology for business growth. 

    Walchef shares his recent experience at Toast’s headquarters, emphasizing the impact of building connections and community. 

    Meltzer emphasized the significance of starting with gratitude to build a robust personal or professional brand. He recommended writing “thank you” on your mirror to remind yourself daily to appreciate what you have and to give back. 

    Meltzer explained, “Most people don’t understand, where they should have their attention, where they should be writing on their mirror, not only should they put thank you, so when they brush their teeth every morning, that they remember the gratitude, the ability to find the light, the love, and lessons to what other people aren’t aware of, of what they’re given for all that they have given. But even more importantly, the next thing down should be community.” 

    By placing gratitude first and then focusing on community, individuals can enhance their brand and connections.

    Meltzer also shared his approach to creating supportive communities using open-ended questions. He believes that a thriving community is built by providing people with more of what they like and removing what they don’t. Meltzer offered a practical template for this purpose that helps in fostering connections and mutual support.

    “I utilize an open ended template, an open minded open ended question template in order to facilitate growing a community of people that want to help each other and know people that can help each other. ” explains Meltzer.

    In the coaching call, Meltzer also stressed the importance of immediate action, noting that time, emotion, and value shift rapidly. He cautioned against delaying decisions, instead he emphasized that focusing on the present and taking action now is crucial to avoid missed opportunities and resistances that arise from delaying.

    “The minute you come to an implied, written, an oral agreement in consideration of some sort… time, emotion and value changes immediately.” says Meltzer.

    The coaching call underscores the value of mentorship, with Walchef acknowledging the exponential growth and success he’s achieved through Meltzer’s invaluable guidance.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:18:15 false     Upgrading Your Tech Can Save Your Restaurant Money | Digital Hospitality + R365 https://content.calibbq.media/upgrading-tech-can-save-restaurants-money-r365/ 133551938 https://content.calibbq.media/?p=14098 Shawn P. Walchef Fri, 26 Jul 2024 14:03:35 -0400 Good technology can save you time and money.

    On this episode of the Digital Hospitality podcast, Shawn Walchef sits down with Mark Lindberg, CFO of Provident Hospitality Group, to talk about how why they switched their clients over to Restaurant365 and helping restaurants save money with their accounting solutions.

    “It is a complete tool. The only other thing you need is a point of sale system,” Mark Lindberg said from the R365 booth at the 2024 National Restaurant Association Show.

    Sponsored by R365

    Restaurant365 is the industry’s leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restaurant365 to connect with other systems, including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas.

    Try it out at restaurant365.com

    ]]>     0:08:47 false     Rising Tide LinkedIn Live: Habits to Stop, Start, and Continue https://content.calibbq.media/rising-tide-linkedin-live-habits-to-stop-start-and-continue/ 133446305 https://content.calibbq.media/?p=14068 Shawn P. Walchef Tue, 23 Jul 2024 10:48:31 -0400 In a recent Rising Tide LinkedIn Live Room powered by Cali BBQ Media, guest host Richard Liverman challenged the participants to think about practices they wanted to start, stop, or continue.

    Listen to the replay of the latest room where the participants discussed productivity hacks. and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard.

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Join Tomorrow’s Room: https://www.linkedin.com/events/risingtidelinkedinlive7221493226858299392/

    Key Quotes:

    “I think one of the things that I need to make sure that I’m still investing in is growing that content for my own brand and really practicing what we preach.” –Kyle Pflueger

    “I really want to set some kind of time blocks where I’m not constantly on my phone.” –Laura Wiber

    “The more we become connected, the more we become disconnected.” –Richard Liverman

    “I need to stop having excuses and start being the disciplined individual that I can be and should be to get to the places that I want to be.” –Charlie Eblen

    ]]>     1:08:01 false     Streamlining Restaurant Inventory with Data Mapping with Bill Lindsey of COGS-Well https://content.calibbq.media/streamlining-restaurant-inventory-with-data-mapping-with-bill-lindsey-of-cogs-well/ 133419816 https://content.calibbq.media/?p=14062 Shawn P. Walchef Mon, 22 Jul 2024 08:18:54 -0400 Bill Lindsey, and his team at COGS-Well have leveraged their decades of experience in developing and servicing restaurant management systems to tackle one of the most persistent challenges in the industry: the complexity and time-consuming nature of installing and maintaining inventory systems. 

    Recognizing the struggle that many restaurant operators face, COGS-Well’s mission is to simplify these processes significantly. 

    “We took what we thought to be the biggest problem, which is managing food cost…and we decided, maybe there’s a better way to handle this.” recalls Lindsey while speaking to host Shawn Walchef of Cali BBQ Media

    One of the standout features of COGS-Well is its fast installation process. Unlike most inventory systems that require extensive initial setup by the users, COGS-Well handles most of the setup work, including the creation of an inventory item database. This allows restaurants to be operational in a fraction of the time, and is complemented by a hands-free receiving process that imports invoices and handles new inventory items, vendors, and packaging changes without requiring staff time.

    COGS-Well also excels in simplifying recipe management. The system automatically configures recipe units and their factors for inventory items, allowing for multiple units of measure per ingredient. This feature, along with a recipe unit library that scales recipe units appropriately, ensures that ingredients can be portioned using different recipe units across various recipes. The end result is a more efficient and user-friendly system that makes inventory control and recipe management much easier and more efficient for restaurant operators.

    Bill Lindsey and his partners have integrated advanced AI techniques, which he fondly refers to as “old-fashioned data mapping,” to streamline the inventory setup process further. By utilizing data from invoices, whether EDI (Electronic Data Interchange) or scanned images, COGS-Well can build an accurate inventory database quickly, and is validated by a thorough audit to ensure data accuracy, eliminating the need for manual input and connecting seamlessly with POS systems, like Toast.

    Lindsey explains, “COGS-Well can build out an inventory database with all the items and pack sizes for customers in a couple of hours.” 

    Lindsey is a firm believer in the transformative potential of AI. He sees AI as a way to integrate various applications and their data in a meaningful manner, moving beyond isolated apps. Lindsey finds the development of personal AI particularly compelling, as it can understand individual needs and provide tailored information to enhance job performance. 

    Drawing inspiration from Steve Jobs’ philosophy, Lindsey notes, “I think the promise of AI is that instead of silos of apps, there will be an overarching technology that knows how to take advantage of all those different applications and all the data that they collect in some meaningful way.”

    Through COGS-Well, Bill Lindsey and his team have created a solution that addresses the most significant pain points in restaurant inventory management. By focusing on fast installation, hands-free receiving, innovative recipe management, and leveraging AI, COGS-Well has made inventory control and recipe management much easier and more efficient. As Lindsey and his partners continue to innovate, their work stands as a testament to the power of technology in simplifying and enhancing business operations in the restaurant industry.

    “At the end of the day, it’s not about selling software. It’s about helping people run their companies more productively and more profitably and maybe easier.”

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:37:39 false     Work ON Your Restaurant. Not IN Your Restaurant | Digital Hospitality + R365 https://content.calibbq.media/work-on-your-restaurant-not-in-your-restaurant-digital-hospitality-r365/ 133446665 https://content.calibbq.media/?p=14074 Shawn P. Walchef Fri, 19 Jul 2024 11:58:42 -0400 If you could automate a task you hated, why wouldn’t you?

    Restaurant owners didn’t get into the business to do accounting or other arduous tasks. So it’s good that Restaurant365 is here to help.

    In this lively conversation at the National Restaurant Show, Shawn Walchef talks with members of the R365 Southeast US team about how Restaurant365 tools are helping restaurants thrive and focus on what they love to do most.

    Did you make a restaurant so you could look at invoices all day? No. Let’s get you back doing the fun things that you want to do,” said R365 sales lead Julianne Gomez.

    The Restaurant365 Southeast team (Monte Silva, Julianne Gomez, and Director of Sales Matt Joiner) shared a story about a restaurant that realized its hugely popular sandwich was eating away at their bottom line.

    The sandwich cost way too much to make — with a margin of 70 percent food cost — but the restaurant operators didn’t realize that until they fired up an R365 report.

    All it took was one report to save that restaurant lots of money. They were able to bring costs in-line for that sandwich to ensure they were actually making money on it.

    “It was an a-ha moment for them,” said Restaurant365’s Matt Joiner.

    Monte Silva used to work for a restaurant that faced the daunting, but necessary task, of doing weekly inventor for P&L statements. When they signed up for R365, he saw just how much of a difference the process was when using technology.

    “I found that it was the best tool,” Monte said about using Restaurant365 at the restaurant.

    The 2024 Restaurant Transformation Tour by R365 will make stops in Nashville from Aug. 11-13 and will head to Ft. Lauderdale on Nov. 7. GET TIX: https://rtt.restaurant365.com

    Sponsored by R365

    Restaurant365 is the industry’s leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restaurant365 to connect with other systems, including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas.

    Try it out at restaurant365.com

    ]]>     0:13:07 false     Rising Tide LinkedIn Live: Building the Best Business Website https://content.calibbq.media/rising-tide-linkedin-live-building-the-best-business-website/ 133295557 https://content.calibbq.media/?p=14048 Shawn P. Walchef Thu, 18 Jul 2024 15:12:58 -0400 In a recent LinkedIn Live Room hosted by Shawn Walchef. The participants discussed the importance of an effective website in the increasingly digital business landscape. 

    Listen to the replay of the latest room where the participants discussed tips, tricks, and important considerations to make a business website as effective as possible. Follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.

    Key Quotes:

    “We specialize in websites and in terms of what we believe, we believe websites should be mobile first. We believe they should be accessible, and we believe they should be sexy.” -Kyle Pflueger

    “We love storytelling, and there’s no better place to tell a story than on a website.” –Shawn Walchef

    “You should ask other people in your business that have websites like yours. What are people looking for? Why are they coming to the site? And make that as accessible with as few clicks as possible.” –Troy Hooper

    “Just know that what your website is today is not what it has to be, and it’s going to evolve.” –Jordan Silverman

    “So track the data and let the data guide you down the path to what’s actually working best for your website.” –Justin Ulrich

    ]]>     1:21:29 false     How to Boost Business Loyalty and Maximize Consumer Savings with Edgel and Kristopher Groves of PassPass https://content.calibbq.media/how-to-boost-business-loyalty-and-maximize-consumer-savings-with-edgel-and-kristopher-groves-of-passpass/ 133003469 https://content.calibbq.media/?p=14037 Shawn P. Walchef Mon, 15 Jul 2024 09:00:00 -0400 PassPass is set to revolutionize the way businesses and consumers interact.

    Their mission is clear: to keep every business in business. Their vision is a world where consumer savings directly contribute to the prosperity of businesses.

    PassPass is an app that allows users to search for local deals for free. To claim these deals, users subscribe to a $5 monthly membership, which unlocks access to thousands of deals nationwide. 

    PassPass was co-founded by Matthew Renner and Edgel “Edge” Groves. Edge’s brother Kristopher Groves is head of business development.

    “For us we really take it seriously,” Edge Groves said in interview with Shawn Walchef from his restaurant in San Diego. Cali BBQ is now a partner of PassPass.

    “We think that PassPass is a solution for independent business owners to really square up.”

    PassPass is not just about deals; it’s a powerful data collection tool for businesses. PassPass provides businesses with comprehensive customer data for free, offering valuable insights and push notifications for any new updates. 

    “You guys need so much data to be profitable. We’re giving it to you for free.” Kris Groves highlights. “You get all their data and they automatically follow you inside the PassPass app.” 

    This aggregation of loyalty programs ensures users stay engaged and receive real-time notifications from any business they choose to follow. 

    To further their mission, the Groves brothers are also starting a podcast called Pass It On, aimed at delving deeper into the stories behind their guests and helping pass on their messages. 

    “I think personal connection is the most important.” As Edgel emphasizes, “We want to talk to business owners, hear their story, and figure out how we can help pass on their message to other people.”

    PassPass is poised to transform business-consumer interactions with its innovative app that combines deal discovery with valuable data insights. Their upcoming podcast, Pass It On, further underscores their commitment to personal connection and storytelling, highlighting the human element behind every business.

    Download the PassPass App today, and register your business by clicking https://www.passpass.com/get-listed.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:36:01 false     ExpandShare Helps Restaurants Offer a Better Training Program | Digital Hospitality + R365 https://content.calibbq.media/expandshare-helps-restaurants-offer-a-better-training-program-digital-hospitality-r365/ 132999923 https://content.calibbq.media/?p=14028 Shawn P. Walchef Fri, 12 Jul 2024 14:56:45 -0400 ExpandShare’s mobile-first, self-serve training platform, now part of Restaurant365, helps restaurants create unforgettable guest experiences and growth.

    It does this by providing employees with intuitive, engaging content that helps them deliver consistent, excellent experiences.

    At times, employee training can be scattershot, not tracked, and confusing to employees said R365 Product Sales Lead Ty Shehadi, who joined the company when it was acquired by Restaurant365.

    “It makes it really tough when you’re thinking about a brand that’s looking to scale,” he told Shawn Walchef during the National Restaurant Association Show. “They want brand consistency.”

    What is ExpandShare?

    ExpandShare is a learning management system built for restaurants. The system delivers and tracks engaging, impactful training content — quickly and easily across platforms.

    ExpandShare launched in 2012 and now integrates with more than 70 leading restaurant technology providers. It’s used by hospitality brands nationwide, including US Foods, Starbird, Newk’s Eatery, and Marco’s Pizza. Its user-friendly interface, automations, and tailored content libraries simplify training and empower employees.

    “We’re grateful to join Restaurant365 in its mission to integrate and streamline restaurant workforce management, alongside accounting and store operations, on a single platform,” said ExpandShare Founder Eric Harsh.

    ExpandShare’s mobile platform saves managers time by making critical resources available to staff at the right place and time.

    “Guest satisfaction is paramount to restaurant success, and the main driver for both is capable employees who carry a strong company culture to customers,” said Restaurant365 co-founder and CEO Tony Smith. “We’re thrilled to offer this invaluable learning tool to the 40,000 locations we serve, and we’re confident that adding best-in-class training to our one-of-a-kind back-office system will allow leaders to holistically grow their business in a way the industry has never seen.”

    “Learning and growth are core tenets of Restaurant365, and we know they play prominently in many of the most successful restaurants,” he said.

    ExpandShare is the latest of several innovations to join Restaurant365’s all-in-one platform over the previous 12 months. Others include tip automation, restaurant intelligence dashboards, and Capture AI, which brings the power of machine learning to invoice management.

    The 2024 Restaurant Transformation Tour by R365 will make stops in Nashville from Aug. 11-13 and will head to Ft. Lauderdale on Nov. 7. GET TIX: https://rtt.restaurant365.com

    Sponsored by R365

    Restaurant365 is the industry’s leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restaurant365 to connect with other systems, including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas.

    Try it out at restaurant365.com

    ]]>     0:11:50 false     Rising Tide LinkedIn Live: How to be a Better Podcast Guest https://content.calibbq.media/rising-tide-linkedin-live-how-to-be-a-better-podcast-guest/ 132991996 https://content.calibbq.media/?p=14025 Shawn P. Walchef Wed, 10 Jul 2024 12:38:09 -0400 The Rising Tide LinkedIn Live Room is filled with show hosts and guests. In this important conversation, the participants discussed how to ensure that a podcast appearance is beneficial for the guest.

    ​​Listen to the replay of the latest room where the participants discussed how to be a better podcast host and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Key Quotes:

    “Listen in advance, and then on the show, listen to the question that the host is asking you.” –Mandi Graziano

    Look at who the listener is, because one of the things I’ve learned, studying business, biology, sociology, et cetera, over the years is people tend to only listen or hear the things they care about.” –Michael Ungaro

    “Try to match your energy with that of your host.” –Chris Munz

    “In that preparation vein, it’s finding out the why. Why are you on the show? Why did they ask you to come on the show?” –Shawn Walchef“Having your media kit ready. So a good photo, your website, or a link to the book that you’re talking about, or having those things already ready and sent to the producer so they can add them to the show notes.” –Elizabeth Doss

    ]]>     1:06:42 false     Ecotrak’s Data Revolution in Facility Management with Matt Singer https://content.calibbq.media/ecotraks-data-revolution-in-facility-management-with-matt-singer/ 132992084 https://content.calibbq.media/?p=14016 Shawn P. Walchef Mon, 08 Jul 2024 16:52:37 -0400 Matt Singer is CEO of Ecotrak, a SaaS company transforming the facilities industry with its leading enterprise facility and asset management platform. 

    Singer, with a background in restaurant finance, co-founded the company by merging his expertise with that of his partner, who specialized in restaurant facilities. They recognized a gap in data supporting operational decisions, such as expenses, and aimed to create a solution. 

    “We lived in this world where there wasn’t a lot of data supporting the decisions that we had to make,” says Singer to host Shawn Walchef of Cali BBQ Media at the National Restaurant Association Show 2024. “So we came up with the idea that we could create a tool that tracks all the data, but gives operators a really easy way to get what they need.” 

    Since its inception in 2018, Ecotrak has experienced significant growth, even navigating the challenges of a software startup during COVID-19.

    A key aspect of Ecotrak’s success is its emphasis on data and easy reporting tools. 

    “We put a lot of emphasis on giving really easy reporting tools to people so they (operators) can, in a couple clicks, figure out where their money’s going, how they can save money, and ultimately drive profitability,” Singer explains. 

    With features like warranty execution, Ecotrak enables clients to achieve revenue-equivalent savings, enhancing their bottom line without needing to increase sales volume.

    Ecotrak is also at the forefront of integrating advanced AI tools to automate processes, significantly enhancing efficiency and user experience. The company is launching a new inventory and parts module, along with a technician module, to help customers manage their internal parts and technicians. Additionally, Ecotrak is developing a chatbot named “Emma,” akin to Apple’s Siri, which allows users to place requests automatically. 

    “We’ve got some really cool AI stuff we’re working on. We’ve got a chatbot that we’re launching in the next 30 to 45 days. So you’ll be able to talk to what we call Emma, it’s our version of Siri and place requests automatically,” Singer shares.

    Through continuous innovation and a strong focus on customer needs, Ecotrak is revolutionizing the facilities management landscape, driving profitability, and enhancing operational efficiency for businesses across various industries.

    The team at Ecotrak is dedicated to helping customers simplify facilities management every day.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:09:24 false     Why You Need To Attend The Restaurant Transformation Tour | Digital Hospitality + R365 https://content.calibbq.media/new-tools-tech-help-restaurants-perform-better-r365/ 132963945 https://content.calibbq.media/?p=14006 Shawn P. Walchef Fri, 05 Jul 2024 15:27:51 -0400 Restaurant365’s mission is to Help Restaurants Thrive.

    As a leading all-in-one restaurant enterprise management platform, R365 and its team knows it has solutions that will directly benefit lots of people.

    At the National Restaurant Association Show, the energetic Restaurant365 team showed off a new selection of tech to help restaurant performance, growth, and compliance.

    Restaurant365 has a presence at more than 60 trade shows a year, but it’s the huge National Restaurant Show that Director of Demand Generation Alex Elman calls the company’s “Super Bowl.”

    That’s because it’s an important annual event that lets the R365 team connect one-on-one with so many others in the industry.

    The Restaurant365 crew even makes sure to sport their own matching Nike Air Jordan shoes in company colors at their in-person events.

    Always Be Branding (ABB) as we say at Cali BBQ Media.

    You can see Shawn Walchef unbox his pair of Restaurant365 sneakers on social media.

    R365 EMPLOYEE TRAINING

    R365’s acquisition of training platform ExpandShare supports operators with intuitive learning and development that leads to better outcomes for daily restaurant operations, guest experiences, and financial results. With a mobile-first experience powered by an AI-driven course builder and a self-serve knowledge base, operators can create learning paths in more than 80 languages, empowering them to effectively onboard and upskill employees as the business grows.

    R365 TASK MANAGEMENT

    R365 Task Management boosts restaurant productivity, compliance, and cohesion with a centralized hub for task delegation, progress tracking, and communication. By integrating with logbook, chat, and other communication features, companies become more connected at the location and organization-wide levels. With this suite of tools, store-level managers can better prioritize their tasks and their teams to align everyone around brand standards and accountability.

    OTHER R365 INNOVATIONS

    Alongside employee training and task management, Restaurant365 has several other new and enhanced products it showed off at the Restaurant Show. Among them are forecasting — which provides intuitive daily, weekly, and monthly forecasting dashboards with greater accuracy and less setup, empowering managers to make margin-boosting decisions quickly. There’s also Capture AI, which extracts data from invoices with speed and precision, freeing teams to focus on data analysis and improving operations.

    Sponsored by Restaurant365:

    Restaurant365 is the industry’s leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restaurant365 to connect with other systems, including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas.

    Try it out at restaurant365.com

    https://content.calibbq.media/restaurant365-ceo-tony-smith-interview]]>     0:11:53 false     CookIN App Creates a Unique Experience for Chefs and Customers https://content.calibbq.media/cookin-app-creates-a-unique-experience-for-chefs-and-customers/ 132910781 https://content.calibbq.media/?p=13998 Shawn P. Walchef Mon, 01 Jul 2024 12:27:05 -0400 The origins of the CookIN app, Co-developed with Chef Ron Tornari,  was born from Mauricio Garcia’s frustration with the repetitive options available for ordering out while on work trips. He yearned for the comfort of homemade food and began to envision a platform where professional chefs and talented home cooks can showcase their skills and connect with those seeking delicious, homemade meals. 

    As Garcia explained to show host Shawn Walchef, “I was kind of sick and tired of ordering the same food. ..And the food I can’t experience is homemade food. And that’s when the idea came about.” 

    With CookIN, customers can easily log on to the app, select their favorite cuisine or top rated chef, select an arrival time for the chef, and sit back. The chef will bring the pots, pans, ingredients, and leave the kitchen clean.

    Ron Tornari emphasizes the importance of recruiting a niche market of chefs and ensuring they are properly certified to provide an exceptional experience, and a level of safety as chefs are entering customers’ homes. 

    “I think our niche market will be the younger chef, the younger culinary, and coming out of high school, culinary technical school, going through culinary college.” Tornari says. “We’re working on getting them their ServSafe, their certificates for food borne illnesses, things like that; Background checks, because they are going to be going into people’s homes.”

    CookIN’s mission extends across both customers and chefs by filling a significant need on both sides. Tornari and Garcia aim to create a platform that connects talented cooks with busy individuals who crave homemade meals but lack the time to cook. 

    “We’re focusing a lot on chefs, professional chefs, cooks, people that are from the industry. But the big picture, the grand vision is that as this begins to grow, provide the opportunity even for people that have not necessarily worked at a professional kitchen or restaurant, but they are really good at what they do.” says Garcia

    The app is designed to facilitate not only professional growth but also to offer users a delightful experience, with chefs cooking in their homes, filling them with the enticing aromas of freshly prepared meals blending the opportunity for growth for chefs and home cooked meals for customers needing to reclaim some time, or ones that one the unique experience of a wine tasting or cooking class at home.

    “It’s really a very simple concept, but I know there’s a lot of need out there.”

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:40:10 false     Creating Game-Changing Solutions for Restaurants | Digital Hospitality + R365 https://content.calibbq.media/dine-technology-restaurant365-interview/ 132900006 https://content.calibbq.media/?p=13987 Shawn P. Walchef Fri, 28 Jun 2024 17:49:46 -0400 With many years of intensive experience in the restaurant industry, Scott Gillman knows a game-changing technology when he sees one.

    Scott Gillman is CEO of Dine Technology, a restaurant technology company specializing in accounting, reporting, and systems integration. They consist of experts in implementing Restaurant365 whose goal is to give restaurant clients a simpler experience and to save money.

    Ever since 2017, Dine Technology has helped R365 users optimize their experience with “high-quality, tech-driven outsourced accounting services.” The Dine team works with hundreds of restaurants to assist them in implementing best practices and a solid tech stack, including Toast and other solutions.

    Dine Technology is now a Platinum Partner of Restaurant365.

    “I really wanted to get involved with Restaurant365. I knew it was the future,” Scott Gillman said to Digital Hospitality host Shawn Walchef from the R365 booth at the 2024 National Restaurant Association Show in Chicago.

    Sponsored by Restaurant365

    Restaurant365 is the industry’s leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restaurant365 to connect with other systems, including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas. Try it out at restaurant365.com.

    ]]>     0:17:30 false     Rising Tide LinkedIn Live: How to Communicate Better Digitally https://content.calibbq.media/rising-tide-linkedin-live-how-to-communicate-better-digitally/ 132889429 https://content.calibbq.media/?p=13982 Shawn P. Walchef Wed, 26 Jun 2024 12:24:39 -0400 In last week’s Rising Tide LinkedIn Live Room, the participants discussed How to Communicate Better Digitally. The crew was joined by Ovation Founder, motivational speaker, author, podcast host, and all around entrepreneur guru, Zack Oates where he gave invaluable tools for growth and communication.

    Listen to the replay of the latest room where the participants discussed tip and tools on communicating your brand mission and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heardEvery Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.

    Key Quotes from Zack Oates

    “Everyone believes that they are innately important because they are.”

    “So when someone’s commenting or sharing or doing a reaction that isn’t just a thumbs up, like if they’re doing something thoughtful, anything like that, people will engage with it more.”

    “I think that it’s no longer just like, hiring that PR firm and putting it out there, but it’s a lot of, like, the boots on the ground stuff.”

    “It really does matter when people comment.”

    “A really important tool for digital creation is just use what works. You don’t need to always reinvent things.”

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     1:06:58 false     How Popmenu Uses AI to Personalize Restaurant Marketing https://content.calibbq.media/how-popmenu-uses-ai-to-personalize-restaurant-marketing/ 132878622 https://content.calibbq.media/?p=13968 Shawn P. Walchef Mon, 24 Jun 2024 13:09:05 -0400 At the National Restaurant Association Show 2024, Popmenu co-founders Brendan Sweeney and Tony Roy shared compelling insights into how AI and technology are revolutionizing the restaurant industry with Digital Hospitality host Shawn Walchef of Cali BBQ Media

    Roy recounted The power of consistency via a story from Ruby’s Jamaican Kitchen in Alexandria, VA, during one of their pocket-sized webinars. Ruby, the owner, emphasized the power of consistency and targeted marketing. Ruby shared an anecdote with Roy and others, where a simple marketing push for her brown stew led to unexpected high sales. 

    “It sounds, it’s fun to hear, but it’s really just, there is no catch. If you just get yourself out there in a targeted way and you do it with consistency, it drives results.” says Roy.

    Brendan Sweeney elaborated on Popmenu’s advanced email marketing capabilities, which use AI to personalize emails based on distinct data collected from their extensive platform. Popmenu’s emails significantly outperform industry averages, with open and click-through rates double those reported by Mailchimp for hospitality emails. By leveraging over 2 billion page views and 30 million monthly visitors to their restaurant sites, Popmenu uses this data to create highly personalized emails that effectively bring customers back.

    “Using AI tools, we can write an individualized email for you that’s going to do the best job of bringing you back.” says Sweeney. 

    As Popmenu continues to provide technology to make restaurants more efficient, Sweeney and Roy stress the importance of embracing technology in the evolving business landscape. He urged restaurant owners to spend time each week learning about and integrating technological advancements, as neglecting to do so could be detrimental. 

    “Whether it’s AI, automation, these things are here to stay.” says Roy. “The big question I always ask restaurants is, can you be, can you afford to be the only one that’s not leveraging this type of tool?”

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:30:37 false     Rising Tide LinkedIn Live: What’s Stopping You? https://content.calibbq.media/rising-tide-linkedin-live-whats-stopping-you/ 132866267 https://content.calibbq.media/?p=13964 Shawn P. Walchef Fri, 21 Jun 2024 13:35:43 -0400 Last week, the Rising Tide LinkedIn Live room discussed things, assignments, and mindsets that are causing them to have to wait. 

    What was learned was that some participants are no longer waiting for anything, some progress is being paused by items out of their control, while others are actively working through barriers, alleged or otherwise.

    Listen to the replay of the latest room where the participants discussed “What is making you wait” and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Key Quotes

    “I believe everybody wants to know what is the experience and what is the consistency and what am I delivering on? Because A: you deliver better service. And B: people feel like they belong more.” –Jason Berkowitz

    “So, yeah, I’m not waiting on s*** anymore. Now it’s just about capacity management and prioritization and staying focused on those priorities.” –Troy Hooper

    “Every time I feel like I’m getting into a lull and there’s buzz dying down about my brand, we do something to build it back up.” –Charlie Eblen

    “How much capacity do I have? Like, yes, there’s hours in the day, but there’s also emotional capacity.” –Richard Liverman

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     1:15:07 false     From Teenage Busboy to Successful IHOP Franchisee | Digital Hospitality + R365 https://content.calibbq.media/from-teenage-busboy-to-successful-ihop-franchisee-digital-hospitality-r365/ 132865638 https://content.calibbq.media/?p=13950 Shawn P. Walchef Fri, 21 Jun 2024 12:01:34 -0400 Going from busboy at IHOP to owning four of the franchises is basically the definition of the American Dream.

    After emigrating from Lebanon to the U.S., Walid Jamal and his brother Rabih got starting jobs at an IHOP in Michigan. Years later they were given the chance to jump into IHOP franchise ownership.

    “It’s been positive. It’s been a great journey. IHOP is a great partner,” he said.

    Walid Jamal is now president of JHG Restaurants. He’s also on the IHOP Technology Advisory Committee. 

    “It’s something I’ve always been obsessed with, how to make things more efficient,” Walid Jamal said to Digital Hospitality host Shawn Walchef from the R365 booth at the 2024 National Restaurant Association Show. 

    Implementing Restaurant365 at their four IHOPs in West Michigan was a big deal for JHG Restaurants. 

    They began using Restaurant365 to bring their restaurant operations to the next level. The actionable insights the staff received via R365 helped their performance at all four IHOP locations.

    “I’ve yet to have a year where I don’t feel like there’s something new that’s making us more efficient or some integration or feature that just makes lives better for the managers.”

    Sponsored by Restaurant365

    Restaurant365 is the industry’s leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. R365’s restaurant enterprise management software simplifies day-to-day management for operators, allowing them to control food costs and optimize labor. Integrations and open APIs enable Restaurant365 to connect with other systems, including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 is based in Irvine, California with an office in Austin, Texas. Try it out at restaurant365.com.

    ]]>     0:12:27 false     A Guide to Effective Podcast and Business Alignment on the Hospitable Podcast powered by Omniboost   https://content.calibbq.media/a-guide-to-effective-podcast-and-business-alignment-on-the-hospitable-podcast-powered-by-omniboost/ 132845993 https://content.calibbq.media/?p=13943 Shawn P. Walchef Mon, 17 Jun 2024 11:48:47 -0400 On a recent episode of the Hospitable Podcast powered by Omniboost, Shawn Walchef of Cali BBQ Media had an engaging conversation with Omniboost’s CEO Kees Zorge and COO Rob Napoli. The discussion delved into creating a podcast, the importance of frontline engagement, egoless leadership, and the power of storytelling in business.

    Napoli, the COO of Omniboost and host of The Bear Necessities of Entrepreneurship Podcast, emphasized their dedication to optimizing the client experience through their technology. Napoli highlighted their proactive approach by visiting client locations to ensure their integrations are functioning seamlessly. That level of commitment ensures that their systems, often operating behind the scenes, truly simplify the clients’ workflows and enhance their productivity.

    “We’re obsessed with it. That’s why I love getting to be out on location doing these things,” he explains. “We want to know is it making their life easier or more difficult? Because there’s tons of problems that could happen. And that, for us, is so important to be frontline.”

    Zorge, the CEO, shared his philosophy on leadership and organizational culture. He strongly believes in the elimination of ego to maintain a unified mission across the company. Zorge’s vision is to preserve the company’s core essence of hospitality and unity, regardless of the company’s growth or changes, even considering potential public status in the future.

    Zorge stated, “We’re a team, and whether you’re in the leadership team, whether you’ve got a “C” title or you’re the Chief Dusting Officer. It’s the same mission, it’s the same insurgency.” 

    Walchef brought his perspective on the importance of storytelling in building authentic customer relationships. He highlighted the formula for a compelling keynote: finding a story with a lesson, learning it thoroughly, and repeating it effectively. Drawing parallels to how comedians perfect their craft, Walchef underscored the importance of iteration and precision in storytelling.

    “Tell us a story. And in that story, there’s a lesson. And the better that you get… at telling the same story that has a good lesson, that becomes the story that your team shares. That’s the story that your customers share.” expresses Walchef

    The conversation on the Hospitable podcast showcased how Omniboost’s commitment to client experience, leadership without ego, and the power of storytelling can drive business success and foster a cohesive, mission-driven company culture.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:48:51 false     How Juancarlos Chacon Found Grit in Franchising | Digital Hospitality + R365 https://content.calibbq.media/how-juancarlos-chacon-found-grit-in-franchising/ 132863059 https://content.calibbq.media/?p=13940 Shawn P. Walchef Fri, 14 Jun 2024 14:29:19 -0400 Juancarlo Chacon is President of the NextGen Dining Group, and a multi unit Franchisee of Jersey Mike’s across the country.  Though early struggles, his and his family’s struggles as a youth instilled grit and determination to stick through the tough times. 

    Chacon learned of Restaurant365 while operating six Jersey Mike’s locations. Initially believing the platform was not a fit for his company due to their accounting being done by a third party, Chacon soon learned that his accountant was converting to R365, prompting him to learn more about all they have to offer.

    “I thought it was just accounting software. It’s more than that, it’s the operations behind it, the technology to be more efficient.”

    Technology and efficiency is what is going to help Chacon continue to grow in the franchising space. While R365 has its own large scale event in the Restaurant Transformation Tour, Chacon attended his first National Restaurant Association Show in 2024, and that served as both inspiration to delve deeper into technology that best serves NextGen Dining and confirmation that he is on the cutting edge of technology implementation.

    Watch Chacon’s interview with host Shawn Walchef of Cali BBQ at the to learn more about Chacon and his franchising journey.

    https://content.calibbq.media/restaurant365-ceo-tony-smith-interview]]>     0:12:30 false     Rising Tide LinkedIn Live: How to Keep Digital Receipts https://content.calibbq.media/rising-tide-linkein-live-how-to-keep-digital-receipts/ 132820058 https://content.calibbq.media/?p=13937 Shawn P. Walchef Wed, 12 Jun 2024 14:32:46 -0400 Last week, The Rising Tide LinkedIn Live community hosted by Cali BBQ Media discussed digital receipts. Digital receipts are loosely defined as a documentation of the process; whatever that process may be.

    The room participants were encouraged to share stories about what they are building and how they are sharing that with the world. 

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Listen to the replay of the latest room where the participants discussed their digital receipts and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Key Quotes

    “The easiest way for you personally, whoever’s listening to this, to become a media company is to start to document, not just documenting, but using your phone, using photos, using video, using words, using images to share the things that you believe in, the things that you care about, the things that you’re building.” –Shawn Walchef

    “You really do want to capture it in the moment. And it’s that idea that as pure as an idea comes in that moment, capture it. Don’t, you know, try to get it in any form, because there’s something there in the genesis that’s magical.” –Jason Berkowitz

    “Investing in the things that you’re passionate about, I have found, can many times lead to surprising and pleasant, if not unexpected results.” –Kyle Pfluger“What you do in showing that content is you’re teaching people your process and what it’s like for them to work with you. And so I do think that part is important.” –Elizabeth Doss

    ]]>     0:57:52 false     How Teyoshe Smith Transformed Charcuterie with Bite by Bite & Co. https://content.calibbq.media/how-teyoshe-smith-transformed-charcuterie-with-bite-by-bite-co/ 132817181 https://content.calibbq.media/?p=13934 Shawn P. Walchef Wed, 12 Jun 2024 06:43:55 -0400 Teyoshe Smith, founder of Bite by Bite and Co., has revolutionized the art of charcuterie with her unique approach and passion for nurturing others. With the goal to “normalize charcuterie across the world”, Smith has grown her business on authenticity, customer service, and grit. 

    Originally called Grazing Crazy, Bite by Bite and Co., begin with no foreknowledge of the business and no concrete pricing strategy, relying instead on what felt right and feedback from family.

    “I guessed kind of what felt right to me,” she recalls to show host Shawn Walchef of Cali BBQ Media. ”I called my mom, my sister, and I was like, I’m going to charge $25. Does that feel good to you? Would you pay that?.” 

    However, as the business grew, she transitioned to a data-driven, profitable pricing model. That growth extended into Smith’s social media presence, as well. Now approaching 11,000 followers, Smith is determined to maintain authenticity and organic engagement as top priorities.

    “We’re almost at 10,000 followers…We’ve really done that through just this engagement.” she shares. “I’ve been working with influencers where they are. I’m shipping them things to try, and they will go ahead and create a reel for me and then give their feedback. And I tell them to be honest.”

    The usage of influencers has been a crucial part of Bite by Bite and Co.’s marketing strategy involves collaborating with social media influencers. Smith is intentional about connecting not only with large-scale influencers but also with those who are more local. 

    She explains, “I think it’s important to connect with the community” she explains.”I just want people to be able to resonate with our food and say, oh, my gosh, I see a real person eating it, giving real feedback.” 

    This strategy helped Smith’s brand resonate with a wide audience while maintaining a personal, relatable touch. Smith is now taking their business structure to the next level by offering franchising opportunities for those wanting to enjoy the Bite by Bite and Co. brand and wish to have a hand in changing the charcuterie industry.

    “Yeah, I envision that bite by bite and co. Will be a household name and we will have a location in every state.”

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:43:45 false     Rising Tide LinkedIn Live: When to Make the Leap https://content.calibbq.media/rising-tide-linkedin-live-when-to-make-the-leap/ 132775642 https://content.calibbq.media/?p=13930 Shawn P. Walchef Wed, 05 Jun 2024 09:03:14 -0400 Last week, the participants of the Rising Tides LinkedIn Live room hosted by Cali BBQ Media discussed their personal entrepreneurship journeys.

    What they all discovered was the winding roads that have endured, led to the points they are at currently.

    There were stories shared and inspiration available in spades. 

    Take a listen to this week’s replay and join today’s conversation at 10:00 AM PST live on LinkedIn.

    Key Quotes:

    “No training is wasted.” –Elizabeth Doss

    “The more you talk about what you believe in and what I have found is there are a lot of people who. Who align, but just not a lot of people like to, or are comfortable in kind of putting themselves out there.” –Stover Hargar

    “If you never do anything, then you’ll never do anything.” –TJ Void

    “And as visionaries and as leaders and as entrepreneurs, the story we tell ourselves is the one that has to come first, because that’s the story that they’re going to pick up on and how you’re going to inspire them to follow you and get through the bad times.” –Michael Ungaro

    “The more you talk about what you believe in and what I have found is there are a lot of people who align.” –Mike LaRue

    Rising Tide LinkedIn Live

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.

    ]]>     0:55:02 false     Camilla Opperman is Redefining the Dark Kitchen Concept with Nimbus https://content.calibbq.media/camilla-opperman-is-redefining-the-dark-kitchen-concept-with-nimbus/ 132763799 https://content.calibbq.media/?p=13924 Shawn P. Walchef Mon, 03 Jun 2024 09:26:00 -0400 Camilla Opperman, CEO and Founder of Nimbus, is revolutionizing the concept of dark kitchens by integrating front-of-house infrastructure to enhance customer engagement. Through innovative strategies and a commitment to creating immersive food experiences, Nimbus is transforming the perception and functionality of ghost kitchens.

    Opperman and Nimbus are challenging the traditional notion of ghost kitchens, which often operate in industrial areas with no direct consumer interaction. 

    Opperman explains to show host Shawn Walchef of Cali BBQ Media, “I think the word ghost kitchen or dark kitchen…there’s no consumer interaction. And something that we’re doing at Nimbus is not only providing the back of house infrastructure for food businesses to launch, to grow, to thrive, but also providing them with the front of house infrastructure to actually engage with the end consumer.” 

    This approach includes offering hospitality spaces for cooking classes, dinner parties, tastings, and other in-person, food-oriented events, bridging the gap between ghost kitchens and traditional brick-and-mortar restaurants, offering a unique value proposition for potential investors by combining innovative food business solutions with tangible consumer experiences. For Opperman, this both attracts and justifies investments due to the unique business model Nimbus offers.

    “We have about 75 members across our four facilities here in New York City. About ten of them have come to us through that front of house event space,” says Opperman. “We don’t have institutional capital. A lot of those angel investors really resonated with that kind of experience of food and that understanding that when you’re sitting around a dinner table chatting with friends, that’s so much better than ordering food from some nameless, faceless ghost kitchen.”

    Another standout feature of Nimbus is their website, which features a dynamic blog that plays a crucial role in engaging potential clients and answering frequently asked questions. This strategic use of content not only streamlines the sales process but also enhances SEO efforts. 

    “I think those pieces that we’ve put out on our website are in direct response to the questions we get in our sales process.”Opperman highlights. “90% of our customers have come to us from inbound leads, and I think a big part of that is because we’ve been able to be really creative around that blog content and making sure that we’re putting keywords out there.”

    Camilla Opperman’s leadership and vision for Nimbus is setting a new standard in the ghost kitchen industry.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:41:26 false     Rising Tide LinkedIn Live: How to Create a Show https://content.calibbq.media/rising-tide-linkedin-live-how-to-create-a-show/ 132681519 https://content.calibbq.media/?p=13918 Shawn P. Walchef Wed, 29 May 2024 12:33:26 -0400 Shawn Walchef lives by two deep thesis statements:

    1. Be the Show, not the commercial!
    2. Every business needs a show.

    Those ideas were brought to last weeks’ Rising Tide LinkedIn Live Room as the participants discussed just how to create a show. 

    The enlightening conversation led to the realization that doing so may not be as difficult as some may think, and a discussion of consistency was also had.

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more.

    Listen to the replay of the latest room where the participants discussed creating a show and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Key Quotes

    “What I learned is if you have two identical restaurants next to each other, people will go to the one where they know the story and they’ve seen who you are versus the other one.” –Michael Ungaro

    “It’s that idea of not only is the content good, but the consistency is good.” –Richard Liverman

    “You need you. And you need the thing that you’re holding right now, which is your smartphone. Like, you need access. You need to tell your truth, and you need to do it consistently. That’s it. Doesn’t matter the platform.” –Shawn Walchef

    “Make a lot of mistakes. Don’t be afraid to make mistakes with your shows.” –Jay Ashton

    ]]>     1:23:27 false     Coaching Call with David Meltzer: Effective Content Distribution Strategy https://content.calibbq.media/coaching-call-with-david-meltzer-effective-content-distribution-strategy/ 132677938 https://content.calibbq.media/?p=13914 Shawn P. Walchef Tue, 28 May 2024 14:24:17 -0400 During a Live Coaching Call with mentor David Meltzer, Shawn Walchef unlocked key insights into maximizing the value and distribution of content. 

    Meltzer emphasized the importance of understanding the quantitative value of post-production content, explaining how a single piece of content can reach millions if distributed correctly. 

    Unlocking Quantitative Value

    “The quantitative value of the post-production content, if utilizing the stage theory, can be millions of people for every piece of content,” Meltzer noted.

    Maximizing Content Distribution

    In this session, Meltzer also stressed the necessity of a strategic approach to content capture and distribution. He shared that effective distribution begins with planning and capturing content in multiple ways to ensure it performs well across various platforms,and underscores the importance of a comprehensive strategy that includes identifying key participants and leveraging their networks for broader distribution.

    “It’s the before, the during, and after that’s captured in a way that is already aligned with certain platforms,” he explained. “We maximize distribution. So it’s capture and distribute internally and externally.”

    Aligning Timing and Risk Tolerance

    Aligning timing and risk tolerance is crucial for executing Meltzer’s Stage Theory. He advised focusing on building authentic relationships and managing them throughout the content creation and distribution process. He also emphasized the need for flexibility and ongoing alignment to ensure long-term success.

    “Your focus should be on aligning both parties involved with the timing and risk tolerance at each period of engagement,” Meltzer said. “I don’t hold anyone to their agreement because I think that’s one of the biggest issues that is counterintuitive; is that we can come to an agreement that’s a starting point. But the real relationship is managing and developing the timing and risk tolerance aligned with what we’re going to do at all times.”

    This Live Coaching session with David Meltzer provided valuable lessons on harnessing the power of content and strategic distribution to drive business growth and engagement.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:21:09 false     Rising Tide LinkedIn Live: Stories from The National Restaurant Association Show 2024 https://content.calibbq.media/rising-tide-linkedin-live-stories-from-the-national-restaurant-association-show-2024/ 132653716 https://content.calibbq.media/?p=13909 Shawn P. Walchef Thu, 23 May 2024 14:56:25 -0400 Many of the Rising Tide LinkedIn Live Room regulars took to the road to converge on the National Restaurant Association Show 2024 in Chicago, Illinois. The annual trade show brings together the best and brightest in the hospitality industry to learn, network, and build.

    A previous Rising Tide Room discussed best practices as it pertains to attending industry events large or small, but after being a part one of the largest restaurant shows, participants returned home with amazing stories. 

    In yesterday’s LinkedIn Room, they shared these stories, which included landing face time with the great Robert Irvine!

    Listen to the replay of yesterday’s conversations, and be sure to join us every Wednesday and Friday at 10am PST.

    Key Quotes:

    “Energy is a hell of an awesome currency, and I loved trading currency with a lot of these people in the room at the show, magical energy is a currency.” – Jason Berkowitz

    “One of my key learnings from it was just realizing even more so that people buy from people, they don’t buy from companies.” – Justin Ulrich

    “until you speak those stories and share those stories, people make up their own story. And if you don’t control your story, someone else will control it for you.” – Michael Unargo

    “Tell people what you want. Tell this community what you need. Tell people what you’re working on. Tell people your ideas for whatever the fuck it is. Because we want to help.” – Troy Hooper

    “It’s amazing how showing up every day does that. So show up, raise your hands high, put everything you can into it every single day, and you will be absolutely amazed at where you’re going to be.”  – Charlie Eblen

    ]]>     1:27:10 false     Shawn Walchef Discusses Dynamic Pricing and Customer Loyalty on The Restaurant Growth Show https://content.calibbq.media/shawn-walchef-discusses-dynamic-pricing-and-customer-loyalty-on-the-restaurant-growth-show/ 132646810 https://content.calibbq.media/?p=13901 Shawn P. Walchef Wed, 22 May 2024 08:17:00 -0400 Cali BBQ and Cali BBQ Media Founder, Shawn Walchef spoke on The Restaurant Growth Show powered by Dynpricing to discuss dynamic pricing and restaurants greatest fear. He also spoke to hosts Gordon Paterson and Jose Albis about incentivizing customer loyalty.

    Cali BBQ, have garnered national attention for implementing dynamic pricing. Often misunderstood as “surge pricing,” Walchef clarifies the distinction between the two. Dynamic pricing involves adjusting prices based on supply and demand, a concept familiar to the restaurant industry. By partnering with tech companies like Juicer, Walchef ensures dynamic pricing benefits everyone, creating loyal customers through strategic pricing adjustments.

    Walchef is careful to make the distinction between the two pricing strategies. 

    “Dynamic incremental pricing is something that, as you guys know, we’ve been doing in restaurants since the beginning of time with happy hour and with early bird specials.” he explains. “We don’t want to be cheated. No one wants to be cheated. And I think when you say the word surge, you think of 2X the price, 3X the price. That is surge pricing.”

    Addressing the core concerns of restaurateurs, Walchef highlights the dual fear of being overly scrutinized or completely overlooked. Despite the growing national spotlight on Cali BBQ, the focus remains on serving their local community and leveraging technology to build trust and prioritizing doing the best job within their community while using technology to share their knowledge with other restaurateurs around the world.

    “It’s literally the greatest fear that every restaurant and every business owner has is that everyone’s going to be talking about you or no one’s going to be talking about you. And ultimately, it’s somewhere in between everyone.”  he says. “All we can do is do the best job that we can in our village, in our space, but also leverage technology to teach other restaurateurs and other people that believe in us.”

    While acquiring new customers is crucial, retaining them is paramount for sustained success. Walchef and Cali BBQ have teamed up with Incentivio to create a custom app for their new Navy location, aiming to incentivize repeat visits. By gamifying rewards and creating meaningful incentives, Walchef aims to foster a loyal customer base that returns time and again, benefiting both the business and its patrons.

    Walchef describes his vision for dynamic pricing and loyalty programs: “In my mind, that is what dynamic pricing is. Loyalty is really the key differentiator for how do you incentivize people to come more often?”

    Walchef’s appearance on The Restaurant Growth Show sheds light on the nuanced approach to dynamic pricing, the importance of local focus amidst national attention, and innovative strategies for customer retention. His insights are invaluable for restaurateurs looking to leverage technology and foster loyal customer relationships.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:26:16 false     Rising Tide LinkedIn Live: Persistence and Patience in Business https://content.calibbq.media/rising-tide-linkedin-live-persistence-and-patience-in-business/ 132591979 https://content.calibbq.media/?p=13864 Shawn P. Walchef Thu, 16 May 2024 18:29:53 -0400 Just keep going.

    That adage has one that speaks to the persistence necessary to find success in life.

    In this week’s Rising Tide LinkedIn Live room by Cali BBQ Media, participants discussed stories and lessons learned surrounding the idea of persistence in business. What transpired was an inspiring conversation and the sharing of impactful stories from hospitality industry leaders.

    Take a listen to the replay and be sure to join us on Fridays and Wednesdays at 10am Pacific Standard Time for more insightful storytelling.

    Rising Tide LinkedIn Live Room Friday, May 17: https://www.linkedin.com/events/7196850561856503808/about/

    Key Quotes:

    “Be your authentic self. Give without expectation, and the results will, but they will always take longer. The opportunities that go away will come back. Better opportunities will replace them 100% of the time. You will be rewarded ten fold. Whatever you think the opportunity is today, it will come to you.” -Troy Hooper, Hot Pallette America

    “Stop praying for as fast as possible and start praying for as long as it takes. It’s another one of my favorite quotes. I think the persistence part is, I will not lose if I do not quit. I will not lose if I do not quit.” –Shawn Walchef, Cali BBQ Media

    “The answer is no if you don’t ask.” –Laura Wilber, Dinova

    “The idea of patience and resilience and good things who come to those who wait is something that we probably don’t talk about enough. And I think it’s a brilliant expression.” –Richard Liveran, Richer Solutions“Focus on momentum, not results. Just make sure you’re moving in the right direction. The results will come.” –Jordan Silverman, Starfish

    ]]>     0:53:15 false     Actionable Guidance with Jason E. Brooks https://content.calibbq.media/actionable-guidance-with-jason-e-brooks/ 132567471 https://content.calibbq.media/?p=13860 Shawn P. Walchef Tue, 14 May 2024 00:42:57 -0400 Jason E. Brooks, an entrepreneur, author, speaker, coach, and founder of Hospivation LLC, has a passion for the hospitality industry, and is dedicated to empowering leaders through his book, “Every Leader Needs Followers.” 

    His book provides a roadmap for transformation, offering ten actionable keys to success while preserving individuality. 

    “I’ve been trying to find how can I truly give back?” Brooks shares with host Shawn Walchef. “That’s one of the main reasons why I wrote this book. “

    Reflecting on his own journey, Brooks recalls the profound impact of a mentor early in his career. The exemplary leadership style from an early mentor left a lasting impression, teaching Brooks the essence of true leadership. His mentor’s deep connection with his team and customers laid the foundation for Brooks’ understanding of effective leadership and the importance of knowing one’s numbers.

    “He was the mayor of 4000 sqft,” Brooks recalls. “I kid you not, he knew every single person to the t.” 

    When it comes to personal branding, Brooks focuses on growth and resilience. He stresses that personal branding isn’t about perfection but rather about embracing growth and learning from failures.

    “Personal branding…is just about growth,” Brooks asserts.  “It’s about getting better. It’s about failing forward.” Jason E. Brooks’ insights and experiences offer valuable guidance for aspiring leaders and entrepreneurs in the hospitality industry and beyond.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:39:27 false     Rising Tide LinkedIn Live: Tips on a Successful National Restaurant Association Show 2024 for Attendees https://content.calibbq.media/rising-tide-linkedin-live-tips-on-a-successful-national-restaurant-association-2024-for-attendees/ 132559814 https://content.calibbq.media/?p=13853 Shawn P. Walchef Sun, 12 May 2024 15:40:56 -0400 How do you navigate large industry events?

    In preparation for the upcoming National Restaurant Association show in Chicago, this week’s Rising Tide LinkedIn Room was all about best practices while attending large events. 

    Industry expos and conferences can be exhausting and frustrating if not approached correctly. The consensus in the room was if funds are going to be allocated to events, they should be valuable to business and individuals. 

    Walchef provided a great example of how to capture content at events when he visited the The International Pizza Expo & Conference.

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Listen to the replay of the latest Rising Tide LinkedIn Live room where the participants discussed everything from what to wear to setting meetings. Follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard.

    Key Quotes

    “When you come to these big shows where all of these incredible people are there, the other best advice that we can say is to plan who you’re going to meet with and when you’re going to meet with them. It is way too big of a show to think that you’re just going to go.” –Shawn Walchef, Cali BBQ Media

    “If there’s somebody that you want to meet or see, speak, plan your schedule accordingly, because restaurant leaders will be on various stages or, you know, sitting in the corner of the floor with, you know, seats set up for the audience.” –Laura Wilber, Dinova 

    “Reach out to everyone, all of your prospects, all of your clients ahead of NRA if you’re going and tell them you’re going to be there. I’ve been able to get meetings with prospects that haven’t answered me in three, four months.” -Jordan Silverman, Starfish

    “Set up meetings in advance, if you can, and then make sure you hit those and then let the rest of it just, you know, happen.” –Jesse Turner, JJT Design 

    “Be strategic and have a purpose…But I always try to focus on what’s the best return we can produce with the time we spent, because you’re taking it away from your family, your friends, and your business. So come back with something more important.” –Michael Ungaro, San Pedro Fish Markets

    ]]>     1:02:06 false     Rising Tide LinkedIn Live: How to Tell Your Story Better https://content.calibbq.media/rising-tide-linkedin-live-how-to-tell-your-story-better/ 132547085 https://content.calibbq.media/?p=13842 Shawn P. Walchef Fri, 10 May 2024 12:33:12 -0400 No one is coming to tell your story.

    Storytelling is a vital tool for any brand looking to grow and create a loyal customer base. Many leaders struggle with out to do so consistently and effectively.

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Listen to the replay of the latest room where the participants discussed Telling Your Story and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Join today’s room to join in on these important conversations.

    Key Quotes

    “What resonate means is that somebody’s going to feel something. People don’t remember what you say. People don’t remember what you do. But like Maya Angelou said, people will remember how you make them feel. If you can make them have an aha moment or a tearful moment or a, yeah, I’ve been there. I lived that. That is a problem that I face every day or I have faced before. If you can get those moments elicited in the conversation, in the storytelling, then it is a worthwhile story to tell because it’s going to impact somebody.” -Troy Hooper, Hospitality Guru

    “For me to just simply ask or just say, how does this relate to you? What’s your one word? When does just a little bit more to translate it to? I’m telling you something of my experience so that you can internalize it and recognize it and identify your experience. So we continue to learn. Just always ask that question. So what?” -Jason Berkowitz, ArrowUp Training, Founder

    “If that story resonates enough in you that you feel compelled to share it, then I think it takes the pressure off yourself to try to think for a thousand people and just talk like you’re speaking to an audience in one.” -TJ Void, Writer/Author

    “The lessons that I’ve learned over the last three years is, you know, simply do the work, put in the effort. Tell your story. I would never be where I’m at today if it wasn’t for being uncomfortable and listening to other people’s points of view and doing things that I never would have done before I started this brand and met the people in this room. So get uncomfortable, put in the work, tell your story, and even if you don’t feel like you’re doing a good job of it, somebody is watching, somebody is listening, and it will resonate with someone and you can make an impact far greater than you would ever imagine.” -Charlie Eblen, Single Tree BBQ, Founder

    “There’s nothing more important than being able to tell your story because it allows you to really hone in and focus on the things that are the most important for you.”  -Kristopher Groves, PassPass, Dir. of Business Development

    Digital Hospitality

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     1:17:03 false     Persistence and Innovation Led to Gary Campbell and WineView’s Thriving Partnership with Toast https://content.calibbq.media/persistence-and-innovation-led-to-gary-campbell-and-wineviews-thriving-partnership-with-toast/ 132526288 https://content.calibbq.media/?p=13838 Shawn P. Walchef Tue, 07 May 2024 12:43:39 -0400 Gary Campbell, the CEO and Co-Founder of WineView, credits persistence and storytelling for his company’s burgeoning partnership with Toast. He understood the importance of knowing his market inside out, especially when it came to earning the major partnership. 

    “You pretty much got to get in person.” he says to show host Shawn Walchef of Cali BBQ Media. “You have to have a unique value prop.” 

    Which is exactly what Campbell has with the WineView app, a dual beneficial technology piece that gives guests the power to pick wine quickly and confidently, and helps teach restaurant staff how to sell their wine, recognize upselling opportunities and build confidence.

    Campbell’s journey to securing the partnership with Toast was a testament to his perseverance and belief in his product. 

    “The story of how we got there is really awesome, but it’s a lot of persistence,” expressed Campbell.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:41:39 false     Rising Tide LinkedIn Live: Repurposing Content https://content.calibbq.media/rising-tide-linkedin-live-repurposing-content/ 130899360 https://content.calibbq.media/?p=13827 Shawn P. Walchef Fri, 03 May 2024 16:06:10 -0400 Do you believe that every piece of content has to be new and original? 

    In the world where content creation is becoming a requirement for conducting business, it is also becoming increasingly important to have a strategy for doing so. 

    Every Wednesday and Friday at 10am PDT, Shawn Walchef hosts the Rising Tide live room on LinkedIn. Leading voices in hospitality, and otherwise, from near and far join to discuss all things business and much more. 

    Listen to the replay of the latest room where the participants discussed Repurposing Content and follow Cali BBQ Media to keep up with the latest and join the rooms to tell your story and have your voice heard

    Key Quotes

    “Go back, take a look at the videos that have resonated with your audience and go back and retell some of those stories or reshare them to your IG stories or maybe pull them over onto LinkedIn. But how could you take some of that content and repurpose it? Because you’ve gotten new followers since that time that you posted.” –Elizabeth Doss, Animated GIF Sticker Artist & Social Media Consultant

    “I start with repurposing myself, to be honest with you, and opening up my mind to new ways of doing things. And I think that it’s important to collaborate with people so that you can bring that content to life.” –Barry Joshua Orbach, Consultant/ CEOConsultant/ CEO Restaurant Hospitality Solutions

    “So not just repurposing content, but really dialing in your story and repurposing those right narratives in the right places.” –Matt Wampler, CEO & Co-Founder at ClearCOGS

    “I don’t generate the best content, but I really believe in using other people’s content and repurposing their content, whether that’s, you know, trying to start conversations in the comments or reposting other people’s comments. I think that’s like one of the best ways to try to build trust and try to get your personality out there without just posting about yourself or your company.” –Mitch Zenaty, Business Development ManagerBusiness Development Manager at Appstem 

    “I repurposed other people’s stuff just like Mitch was talking about. Because a lot of times I can’t feed any better than I say. And so that’s what I do. I engage. A rising tide lifts all shifts.” -Dean LaBay, Outside Sales at Labay & Company

    Digital Hospitality

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     1:07:42 false     Coaching Call with David Meltzer: Unlocking the Secret to Success https://content.calibbq.media/coaching-call-with-david-meltzer-unlocking-the-secret-to-success/ 132431827 https://content.calibbq.media/?p=13822 Shawn P. Walchef Mon, 29 Apr 2024 15:21:48 -0400 Discover the keys to thriving in the content creator economy with David Meltzer’s invaluable guidance, shared during a recent coaching call with Cali BBQ Media.

    Digital Hospitality host and Cali BBQ Media owner Shawn Walchef has had the pleasure of having world renowned entrepreneur, author, motivational speaker, and business coach David Meltzer as a friend and mentor for a number of years. 

    In the latest of the live coaching calls, Meltzer divulged the secrets behind his successful coaching business. The first of which is to give freely.

    The Universal Principle of Giving

    On the call, Meltzer emphasizes the timeless principle that giving precedes receiving. Whether speaking to one person or addressing a massive audience, Meltzer believes in giving 100% of himself at all times. 

    “The more I give, the more I receive,” he asserts, highlighting the importance of embodying generosity and authenticity. “I will utilize all that I’m given, not all that I’m receiving, in order to amplify my essence.”

    The B2B Success Catalyst

    Meltzer carries the importance of communication over to business. In the realm of B2B success, Meltzer underscores the pivotal role of communication and connection, specifically establishing a bond with decision-makers through what he labels a “communication charter”.

    “You want to bond with a communication charter with the B2B decision makers,” Meltzer advises. “Connect with the decision-makers, and others will follow.”

    Content Creation: The Quality is in the Intention

    Meltzer goes on to dispel myths about content creation by highlighting the thought process that quality is determined more by intention than perceived results. He shares that he believes that content quality hinges on frequency and alignment with the audience’s needs and preferences. 

    “The number one problem that most people have, they use judgment and separation in order to determine, this is good content or this is bad content.” Meltzer explains. “All content, in my opinion, is quality determinative upon the alignment.”

    Uncover the secrets to content success with David Meltzer through coaching session replays for actionable strategies and profound wisdom that will propel your journey.

    ]]>     0:24:27 false     David Meltzer is Cali BBQ Media Mentor https://content.calibbq.media/david-meltzer-is-cali-bbq-media-mentor/ 131495783 https://content.calibbq.media/?p=13801 Shawn P. Walchef Fri, 26 Apr 2024 17:12:40 -0400 David Meltzer is the Co-Founder of Sports 1 Marketing. He is also a world renowned motivational speaker, author, entrepreneur, business coach, and podcast host.

    For Cali BBQ Media founder Shawn Walchef, Meltzer is a mentor and friend. On Meltzer’s quest to empower over one billion people to be happy, he has made a number of appearances on Cali BBQ Media’s shows.

    It is well worth your time to watch and listen to every single episode that involves David Meltzer, including his live coaching calls with Walchef.

    About Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ]]>     0:23:02 false     Empowering Restaurants Through AI Integration with Matt Wampler of ClearCOGS https://content.calibbq.media/empowering-restaurants-through-ai-integration-with-matt-wampler-of-clearcogs/ 131686614 https://content.calibbq.media/?p=13654 Shawn P. Walchef Mon, 15 Apr 2024 11:02:28 -0400 Matt Wampler’s journey to becoming the co-founder and CEO of ClearCOGS stemmed from a personal pain point in his restaurant career. Recognizing the lack of resources for obtaining essential answers, he envisioned ClearCOGS as a solution to translate overlooked data into actionable insights. 

    And now ClearCOGS has a huge announcement!

    Wampler’s mission is clear: empower restaurant operators by providing them with a playbook for success. By leveraging modern technology and data science, ClearCOGS aims to simplify the complexities of managing metrics and spreadsheets, allowing operators to focus more on serving guests and empowering their teams. 

    “How do we provide that playbook, that daily cheat sheet, with the numbers that you need so that if you follow it, you’ve got a profitable, smoothly running business?” expresses Wampler to host Shawn Walchef of Cali BBQ Media.

    Wampler’s disdain for traditional sales calls led to a pivotal “aha” moment for ClearCOGS on social media. By openly sharing their services and inviting interested parties to connect, Wampler discovered a more organic and effective approach to acquisition. The power of social media, as Wampler highlights, lies in the ability to communicate the value proposition without the need for intrusive sales calls. 

    “We just put it out there in the world what we were doing,” reflects Wampler. “It was that aha moment. Like, you mean to tell me that instead of these horrible sales calls, I can just say, this is what we’re doing, and if it’s for you, we’d love to talk?”

    ClearCOGS + Toast Integration

     In a significant announcement, Wampler and ClearCOGS have created a simple integration with Toast POS, a move aimed at “democratizing” AI for the restaurant industry. 

    “Just click enable, and you’re going to start receiving some incredibly helpful reports daily, weekly to help you run a smoother, more profitable operation.” says Wampler of the integration. 

    Wampler emphasizes the company’s commitment to making this AI solution accessible to all, offering a freemium version of the product, as well. 

    “We want to get as many successful restaurants on Toast using this, understanding it, and we’ll lead them to the future, where eventually, you’re getting all your decision management done with a company like Clearcogs.”

    Episode Links https://youtu.be/vLGRUNeBFqs Interview Takeaways

    ClearCOGS Mission: Providing a Playbook for Success – The idea of ClearCOGS was born from Matt Wampler’s pain point. As he progressed through his restaurant career, he realized there were things he simply didn’t know and there was not a resource to obtain the answers he needed. That struggle created the foundation for ClearCOGS mission.

    A Life Changing  “Aha” Moment on Social Media – Matt Wampler, like most of us, hates sales calls. Luckily, he was able to find a new avenue for acquisition by sharing ClearCOGS services and offering to meet with anyone interested. To his surprise, he began book appointments almost immediately.

    New Toast Integration – Big Announcement for Matt Wampler and ClearCOGS!! The company will now offer an integration with Toast POS. The integration will provide customers with the opportunity to receive helpful reports and information with the simple click of a button!

    Cali BBQ Media

    Sponsors:DAVO: www.davosalestax.com/influencersMarqii: https://www.marqii.com/

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:39:36 false     Creating an Inclusive Pizza Experience with Ernie Carrillo of Joe & Ernie’s Pizzeria https://content.calibbq.media/creating-an-inclusive-pizza-experience-with-ernie-carrillo-of-joe-ernies-pizzeria/ 132009285 https://content.calibbq.media/?p=13771 Shawn P. Walchef Tue, 09 Apr 2024 13:49:36 -0400 Ernie Carrillo, the founder of Joe & Ernie’s Pizzeria, is crafting an inclusive dining experience that caters to everyone’s tastes and dietary needs. From vegan options to gluten-free delights, Carrillo’s commitment to quality and diversity sets his pizzeria apart in Southern California’s vibrant culinary scene.

    “I think pizza is that type of thing where everyone should enjoy it.” expressed Carrillo to host Shawn Walchef. “Our business model is, we try to cater to everyone.” 

    A Slice for Everyone

    At Joe & Ernie’s Pizzeria, Carrillo’s mission is clear: to ensure every customer finds a slice they love.

    Catering to dietary needs is a part of Carrillo’s practice of consistent, premium hospitality. He believes that exceptional customer service is the cornerstone of Joe & Ernie’s success. 

    For Carrillo, “We all have jobs because of the customer.” said Carrillo. “I really stress customer service. Every time someone comes in, they should be greeted, and you should be giving them their best attitudes.”

    The Importance of Customer Service

    With such a high level of customer service, high volume days are inevitable. Carrillo’s strategic approach to managing these times involve meticulous preparation and setting clear expectations for customers. Being over-prepared, from extra cheese to pre-folded boxes, to meet the demands of peak periods are just a few things done to increase the opportunities for success. 

    “You learn to be prepared.” reflected Carrillo on lessons learned. “Every year, we get busier. But you learn.” 

    ]]>     0:32:57 false     The Ultimate Hospitality Mindset with Solomon Choi of Jabba Brands https://content.calibbq.media/the-ultimate-hospitality-mindset-with-solomon-choi/ 131861784 https://content.calibbq.media/?p=13724 Shawn P. Walchef Mon, 01 Apr 2024 22:14:21 -0400 Solomon Choi, the CEO of Jabba Brands, believes in the power of giving more to ask for more. 

    Reflecting on his early career, Choi made a bold decision for his family business early in his career, which ultimately paid off. By providing greater service, Choi was able to raise prices confidently, recognizing the value of catering to a captive audience. 

    “Ask for more by giving them more,” says Choi to host Shawn Walchef of Cali BBQ Media and co-host Avi Goren of Marqii. “I think that’s a great, you know, symbiotic relationship with the customer. Everybody wins.” 

    Transitioning from running restaurants to becoming an investor, Choi applies that same strategic approach to startups. As an investor and advisor, Choi emphasizes the importance of identifying overlooked or undervalued aspects that can drive success.

    “Being on the side of an investor advisor for other startups, that is one of the things I look for is I’m like, what’s your edge? What do you have that can be your, either competitive advantage or against something that is either being overlooked or undervalued?” emphasizes Choi.

    At the core of Choi’s philosophy lies the hospitality mindset, where the customer always comes first. Despite the advancements in technology, Choi believes that hospitality begins and ends with doing what’s best for the customer. For him, success in business stems from a genuine desire to serve guests and create meaningful experiences that resonate with their needs.

    “I think the first thing is to really just have this mindset of: do you truly want to do what’s best for the guests?” remarks Choi. “If somebody came in and your menu item, for instance, didn’t accommodate their needs: their dietary needs, their religion, whatever it may be. Wouldn’t you try, if you were there, wouldn’t you, as the owner, like, try to accommodate them if you could?”

    By prioritizing customer-centric approaches and identifying unique business advantages, Choi continues to drive innovation and growth within the industry. As businesses navigate evolving landscapes, Choi’s insights serve as a guiding light, inspiring entrepreneurs to embrace hospitality as a cornerstone of success and to seize strategic opportunities for growth and expansion.

    “I think if you were at the heart of every person who’s in hospitality for the right reasons, that answer is an overwhelming yes. There’s no if, and. or buts.”

    Episode Links:

    https://youtu.be/kF3cht6emZk

    Ask for More by Giving More – Early in his career, Solomon Choi had to make a risky decision for his family business. Not only did it pay off, it was a resounding success. For Choi, he was able to raise prices because he was providing greater service.

    Strategic Investing in Startups – Solomon Choi has transitioned from running restaurants and building franchises to being an investor. As an investor, he has a criteria that needs to be met in order for his interest to be piqued.

    Hospitality Mindset: What is Best for the Customer? – Business starts and ends with hospitality. Despite all of the technology available, Solomon Choi still firmly believes that hospitality comes back to what works best for your business and doing what’s best for your customers.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:56:58 false     Revolutionizing Restaurant Operations with Christine Schindler of Pathspot https://content.calibbq.media/revolutionizing-restaurant-operations-with-christine-schindler-of-pathspot/ 131578261 https://content.calibbq.media/?p=13659 Shawn P. Walchef Mon, 18 Mar 2024 07:00:00 -0400 Christine Schindler, the Co-Founder and CEO of Pathspot, is spearheading a transformative movement in the restaurant industry by digitizing back-of-house operations. 

    Pathspot’s mission is clear: to enhance efficiency and safety in restaurant environments by consolidating various operational and safety procedures into a single, streamlined platform. 

    “Pathspot is a system for operational and safety tools, both hardware and software, totally digitizing the back of house.” said Schindler to host Shawn Walchef of Cali BBQ Media

    One of the core principles driving Pathspot’s innovation is the focus on collecting and leveraging the right data for optimal operational efficiency. By integrating with different ecosystem components and leveraging data insights, Pathspot ensures that its solutions are tailored to meet the specific needs of its clients. 

    “We’re really working to create the right data throughputs… pulling in data to our system that helps make our solutions even more effective.” explained Schindler.

    As Pathspot continues to evolve, Schindler, the Forbes 30 under 30 honoree, remains committed to exploring new solutions and pushing the boundaries of innovation. This relentless pursuit of improvement is not just about finding solutions but empowering restaurant teams to innovate and overcome challenges, ultimately driving a paradigm shift in how restaurants operate in the digital age.

    “Every time you get to the next level, add in additional aspects, digitize something else… there’s always more to discover.” 

    —

    “Every business needs a media company.” -Shawn Walchef

    Engage with Cali BBQ Media today for all media inquiries

    Episode Links

     

    Sponsors:

    Watch on YouTube

    Interview Takeaways

    Pathspot: Digitizing Back-of-House Operations – Pathspot is on a mission to increase efficiency in the restaurant industry. From waste management to hygiene practices, Christine Schindler and Pathspot compile these systems into one, operational and safety platform.

    Collecting and Optimizing the Right Data for Operational Efficiency – According to Christine Schindler, gathering data is not as important as utilizing the right data for the best results. Pathspot aims to do just that to help clients operate more efficiently.

    Constantly Evolving Solutions – The more Pathspot finds solutions, the more Christine Schindler realizes there are more solutions to find. As the digital age continues to grow and evolve, so does the amount of solutions available.

    https://youtu.be/CPqRSZt-5xI

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

     

    ➤ Restaurant Influencers – https://link.chtbl.com/RIpodcast

    ➤ Business Coaching –  https://betheshow.media/

    ➤ Cali BBQ Content – https://content.calibbq.media

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    “If there’s not a clear ROI on doing thought leadership, on doing a podcast, that’s okay with me if the result is it helps one operator.” Goldstein expressed to host Shawn Walchef of Cali BBQ Media.

    Goldstein also emphasizes the significance of data in the restaurant industry. He challenges restaurant operators to measure the returns on their strategies, particularly on loyalty programs. According to Goldstein, understanding the positive outcomes and optimizing efforts accordingly is crucial. He advocates for a data-driven approach to marketing, where identifying successful initiatives leads to informed decision-making and sustained growth in same-store sales over time.

     

    “The only way you can actually drive a positive outcome is to be measuring it, focusing on it. Not everything you do is going to drive an outcome.” says Goldstein. “I think as a rule of thumb, brands that are in the 2% – 3% are underspending in all likelihood, and need to both get better at their marketing and likely get more comfortable spending.”

     

    For Goldstein, loyalty programs, when executed thoughtfully, align seamlessly with the essence of hospitality. The key, he says, lies in enhancing the customer experience rather than just offering discounts. Loyalty, according to Goldstein, should focus on elements like convenience and personalization which well aid in recognizing customers, making digital experiences easy, and saving customers time are vital aspects of driving loyalty without merely relying on value exchanges. 

     

    ““I think loyalty done right is so synonymous with hospitality.” 

    Episode Links

     

    Sponsors:

    Watch on Youtube

    Interview Takeaways

    Thought Leadership: The Responsibility of Sharing Knowledge – Restaurant Owners and Company CEO’s often comment on the difficulty of finding time to share knowledge across mediums, like podcasts. Zach Goldstein, however, believes that thought leadership is best executed by sharing knowledge and the ROI is immeasurable.

     

    Measuring and Optimizing Positive Outcomes – As the CEO of Thanx, data is paramount for Zach Goldstein, but according to Goldstein, many restaurants fail to track the success of said programs. Goldstein believes best practice should include focusing on those positive outcomes to capitalize on them.

     

    Loyalty is Synonymous with Hospitality – When done correctly, Zach Goldstein believes that loyalty practices enhance the customer experience, which increases loyalty and improves the hospitality experience.

    https://youtu.be/caT4QtWrKW4

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company sponsored by DAVO Sales Tax (@davosalestax) and Marqii (@getmarqii) The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers – https://link.chtbl.com/RIpodcast

    ➤ Business Coaching –  https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Cali BBQ Content – https://content.calibbq.media

    Facebook Twitter Youtube Apple Instagram Linkedin Spotify

    ]]>     false     Wil Brawley of Schedulefly Fostered Trust Through Storytelling https://content.calibbq.media/wil-brawley-of-schedulefly-fostered-trust-through-storytelling/ 131495781 https://content.calibbq.media/?p=13555 Shawn P. Walchef Tue, 27 Feb 2024 11:18:27 -0500 The birth of Schedulefly was rooted in the chaos of manually creating restaurant schedules using Post-It Notes. Wil Brawley and his partners recognized the inefficiencies in this process and envisioned a streamlined solution aimed to eliminate the constant need for phone calls and last-minute changes. Schedulefly emerged as that solution, and revolutionized communication within the restaurant industry, simplifying scheduling processes and enhancing efficiency.

    “The idea was, why don’t we just provide this really simple solution that eliminates the need for all these phone calls and all these fire drills when somebody’s sick and just have email and text and an app and just a way to just get this information to people. And then when the changes happen, it’s automatic.” said Brawley to host Shawn Walchef of Cali BBQ Media.

    Facing the challenges of the COVID-19 pandemic and a ransomware threat, Brawley and Schedulefly experienced the power of storytelling and transparent communication. In times of crisis, Brawley embraced openness, regularly sharing updates through videos posted to Instagram. This genuine approach not only strengthened the connection with Schedulefly’s community but also showcased the resilience of a small, independent restaurant-facing adversity.

    “We were very clear with what was going on.” recalls Brawley. “That’s when we really realized the power of storytelling and communication in a big way.”

    Wil Brawley’s journey extends beyond scheduling software; it delves into the realm of storytelling. Despite initial hesitations, Brawley compiled impactful stories of independent restaurant owners in the book “Restaurant Owners Uncorked”. Taking a leap of faith, Schedulefly self-published the book, and it turned out to be a success. Brawley’s dedication to sharing these stories and connecting with the community reflected a belief in the importance of authentic narratives and has since evolved into a podcast of the same name, which has featured Cali BBQ Media’s Shawn Walchef.

    ]]>     false     Optimizing Tech Stacks with Chris Fletcher of Tech on Toast https://content.calibbq.media/optimizing-tech-stacks-with-chris-fletcher-of-tech-on-toast/ 131495739 https://content.calibbq.media/?p=13517 Shawn P. Walchef Tue, 20 Feb 2024 02:36:31 -0500 As the restaurant industry becomes increasingly immersed in the world of technology, Chris Fletcher, founder of Tech on Toast, is addressing the gaps between restaurant operators and tech suppliers. 

    Tech on Toast: Bridging the Gap Between Operations and Technology

    Chris Fletcher, founder of Tech on Toast, recognized a significant gap between tech suppliers and restaurant operators during his extensive industry experience. Fueled by a desire to address this gap, he established Tech on Toast to serve as a bridge between the two. Tech on Toast operates as a marketplace and consulting service, connecting tech suppliers with operators, leveraging Fletcher’s dual expertise in operations and technology to foster collaboration and innovation.

    “You’ve got an Ops Director who’s great with people, great with experience, great with food, but actually isn’t too knowledgeable about tech. So I found this gap and I wanted to fill it.” expresses Fletcher to host Shawn Walchef of Cali BBQ Media.

    Building Community and Providing Insight

    Beyond the digital realm, Chris Fletcher has successfully built a vibrant digital community through Tech on Toast. Recognizing the irreplaceable value of in-person events, Fletcher emphasizes the growing camaraderie among tech industry leaders. In addition to fostering connections, Tech on Toast’s live events serve as a platform for industry insights, addressing topics ranging from retention to food and labor costs, creating a space where operators can gain valuable knowledge while building relationships.

    “It’s just about community.” says Fletcher. “We can connect online, but doing it in person, there’s nothing better. And I think that’s where you get the real value of what you’ve built or what you’re building and you really understand what you can do better.”

    Buy with the End in Mind

    When it comes to tech stacks, the goal should be to make work more efficient. For Fletcher, there is power in simplifying complex technology stacks. He advises companies to start with a clear problem in mind. Then, reverse engineering to a solution and use tech tools that quantifiable help with that process.

     “The first thing to do is start with a problem in mind…really look at the problem you’re trying to fix before you do anything.” says Fletcher. 

    “When we buy a piece of tech, how do we measure the success of it?”

    ]]>     0:33:27 false     “No BS PR”: Redefining PR with Authenticity with Gigi Peterkin of Amplify PR https://content.calibbq.media/no-bs-pr-redefining-pr-with-authenticity-with-gigi-peterkin-of-amplify-pr/ 130759609 https://content.calibbq.media/?p=13394 Shawn P. Walchef Mon, 05 Feb 2024 19:08:37 -0500 In the world of Public Relations, Gigi Peterkin, founder of Amplify PR, is a trailblazer reshaping the narrative. Fueled by a desire for authenticity, she founded the firm to counter the prevalent practice of crafting stories for those with deep pockets, whether genuine or not.

    “We do what we call no bullshit PR.” expresses Peterkin to host Shawn Walchef of Cali BBQ Media. “So we’re really clear with our clients, if you’re looking for bullshit, there’s a million other agencies out there that will give you all the bullshit spin and will spin you to get you where you think you need to be. But that’s not us.”

    Adapting to the changing digital landscape, Peterkin seamlessly incorporates real-life lessons into online platforms, notably Twitter. Viewing it as a digital dinner party, she emphasizes the importance of genuine conversation, a principle she instills in her team.

    “It’s taking all of those non-digital lessons and applying them to that platform to build these connections that have spanned continents and decades and put me in some really fun and interesting positions and allowed me to help some people out.” Peterkin shares. “Twitter was like a dinner party, and you could just go and find yourself sitting next to the most interesting people, but you’re sitting next to people and having a conversation.”

    Six months into launching Amplify PR, the pandemic led Peterkin to Clubhouse, which she describes as a virtual town square and where she discovered a thriving community that became a pivotal source of clients, showcasing the power of digital connections. Looking forward, Peterkin aims to expand her collaborative network, recognizing the invaluable contributions of like-minded individuals in navigating the dynamic landscape of PR.

    “I wish I had more collaborators in the beginning, and I’m looking to bring more collaborators on now,” remarks Peterkin on embracing the digital age.

    Amplify PR’s journey continues, grounded in authenticity, digital adaptability, and the strength of genuine connections.

    Interview Takeaways:
    1. Authentic PR: No BS – There are a ton of misconceptions about PR and exactly what it is. For GiGi Peterkin, she ensures that clients of Amplify know what they are getting from the beginning.
    2. Building Connections on Digital Platforms – Gigi Peterkin has been in Public Relations long enough to have seen the landscape change. For Peterkin, being able to apply lessons learned from real life experience have also been employed online to capitalize on digital platforms, like Twitter.
    3. Embracing Digital Collaborations – Six months into the company launch for Amplify PR, the world shut down. That forced Gigi Peterkin, like everyone else, online. Fortunately, she found a community on Clubhouse that has afforded her new relationships and business opportunities.
    Episode Links:]]>     0:45:33 false     Closing Hospitality Gaps with Jennifer Ryan of Croux https://content.calibbq.media/closing-hospitality-gaps-with-jennifer-ryan-of-croux/ 130397611 https://content.calibbq.media/?p=13360 Shawn P. Walchef Mon, 29 Jan 2024 15:40:24 -0500 Jennifer Ryan, the founder of Croux, identified a crucial gap in the hospitality industry during her experience launching a restaurant right before the onset of COVID-19. The challenge of finding flexible staffing solutions became a persistent pain point, leading Ryan to conceptualize Croux. She explained to host Shawn Walchef of Cali BBQ Media, "I had a lot of working moms on my payroll that couldn't pick up the shifts that I asked them to. And then I had all these local businesses that were looking for extra hands, and we thought, there's got to be a way to bring these two worlds together to support the local community. And that was the beginning of Croux." To raise awareness and build a community around Croux, Ryan adopted a strategic approach, leveraging real-life scenarios and popular interests such as sports. Recognizing the significance of hospitality and sports in driving local economies, Ryan leans into community engagement, particularly with those working around constraints like stay-at-home parents. "So bringing those folks from off the sidelines into the game, that's really where we found this really interesting connection and marriage, and so really engaging with those communities, that's been really promising." said Ryan. Despite lacking a traditional background in hospitality, Ryan views her diverse experiences as a strength for Croux. She advises aspiring entrepreneurs to become self-aware and acknowledges the value of having mentors from various industries. However, Ryan draws on insights from her past in banking and technology while also benefiting from connections in the hospitality space, exemplifying how diversity can be a powerful asset in entrepreneurial endeavors. She perceives her unique perspective as an asset. "I realize that being different, I thought it cast me aside as an outsider, right, not having the credentials to sit at the table,” said Ryan. “And the truth is, the more I realize that it's not really a detractor, it's kind of my cheat code, right, to have these perspectives and insights."Interview Takeaways:
    1. Croux Addresses Crucial Pain Points - In Jennifer Ryan’s experience, there were jobs that needed filling and people that needed to work. The snag, however, was the flexibility needed. Simply put, Ryan saw a gap in hospitality and set forth to fill that with Croux.
    2. Building Awareness through Hospitality Communities - Growing awareness can be a difficult feat for brands to effectively accomplish. Jennifer Ryan has selected to lean into community building through real life scenarios and things people already love, like sports.
    3. Being Different is a Strength - Jennifer Ryan does not have a background in hospitality. However, her diverse background has provided her with experiences and mentors that provide a wide range of perspective that ultimately aids her hospitality business.
    Episode Links:]]>     0:38:51 false     Marqii’s Huge Partnership Announcement with Avi Goren https://content.calibbq.media/marqiis-huge-partnership-announcement-with-avi-goren/ 128569385 https://content.calibbq.media/?p=13348 Shawn P. Walchef Tue, 23 Jan 2024 00:26:37 -0500 In the restaurant industry, Marqii CEO Avi Goren is a visionary leader, shaping the landscape of digital hospitality through strategic partnerships and groundbreaking solutions. With a unique perspective derived from both his consumer experience and entrepreneurial journey, Goren navigates the challenges faced by the industry with a keen focus on innovation. In this episode of Digital Hospitality, Goren speaks to host Shawn Walchef of Cali BBQ Media and sheds light on Marqii’s transformative initiatives, particularly its strategic integrations with major players like OpenTable, ezCater, and UberEats. 

    OpenTable and Marqii Integration

    Having experienced OpenTable as a consumer, Goren understands the unique pain points that could possibly come with using the product. The all-new integration with OpenTable allows Marqii to gather valuable review data, offering a comprehensive view that goes beyond walk-ins, Yelp, or Google. 

    “There’s so much data that lives in opentable reviews that won’t live in Yelp, that won’t live in Google, because it’s a different experience, different expectation that was set to ignore that data. You’re losing out on potential gold.” expressed Goren.

    exCater and Marqii Integration

    In another move towards creating a comprehensive solution for restaurants, Marqii forged a strategic partnership with ezCater, a platform created to help businesses find restaurants that cater. This collaboration aims to be a one-stop-shop for restaurant data, allowing partnering establishments to harness feedback and identify growth opportunities. Goren’s vision is to automate and streamline processes, to enhance the customer experience and make Marqii the go-to platform for restaurants.

    “It’s just our job here is to help automate. Let us be that one stop shop for you.” said Goren. “All of that gives the restaurant an opportunity to grow and learn, and ezCateris a part of that.”

    The Importance of Customer Feedback

    Marqii’s commitment to enhancing the guest experience extends to its partnership with UberEats. Recognizing UberEats as a valuable data set, Goren emphasizes the importance of gaining direct feedback from customers. The partnership ensures that Marqii serves as a link between guest experience and restaurant improvement. By tapping into UberEats’ extensive user behavior data, Marqii enables restaurants to receive specific feedback on dishes, empowering them to make informed decisions for continuous improvement.

    Said Goren, “They’re such a valuable data set. When you look at just the user behavior, the engagements being found, they just went through that major cleanup with virtual brands, so now there’s more room to shine. So it’s more important than ever to get access to that direct feedback.” 

    Feedback is at the core of Marqii’s mission, and Goren’s obsession with it has led to the implementation of an AI-driven review response program. This innovation allows businesses, regardless of size, to embrace reviews while efficiently outsourcing responses to save time and energy but also empowers businesses to focus on the crucial work within the restaurant, turning a potentially time-consuming process into a quick and insightful data set.

    Leveraging Feedback and User Data

    Avi Goren’s leadership at Marqii reflects a commitment to transforming the restaurant industry through strategic partnerships and cutting-edge solutions. Marqii’s integrations and innovative approaches empower businesses to navigate the dynamic landscape of customer feedback, fostering growth and success. Through these collaborations, Marqii aims to revolutionize the way restaurants leverage feedback and data.

    “There are so many places for your information to live and so many ways for a customer journey to begin and end that you can’t risk not being everywhere.”

    ]]>     0:43:00 false     Prioritizing Community Outreach with Avery Ward of Little Italy Ristorante https://content.calibbq.media/prioritizing-community-outreach-with-avery-ward-of-little-italy-ristorante/ 128250576 https://content.calibbq.media/?p=13308 Shawn P. Walchef Fri, 05 Jan 2024 12:56:40 -0500 Avery Ward, the CEO of Little Italy, stands at the forefront of innovation, leveraging cutting-edge solutions to enhance hospitality in the restaurant industry. Recognizing a critical pain point for his customers, Ward partnered with Shipday to address challenges related to communication and transparency. In this interview with host Shawn Walchef of Cali BBQ Media and Shipday cofounder Moin Islam, Shipday has proven to be a game-changer, unlocking hidden potentials in operational efficiency and customer communication. The platform’s impact extends beyond the initial goal of dispatch optimization, offering heightened visibility for both owners and customers. 

     

    Ward’s commitment to excellence is further exemplified in his strategic decision to switch to Toast, a point-of-sale system that has become the central hub of Little Italy’s operations. Faced with frustration from his previous system’s underperformance, Ward embraced Toast’s comprehensive integration, leading to a transformative shift in the restaurant’s operational dynamics. 

     

    “It’s the hub of our operations, and there’s so many different softwares that we use that are so key in what we do, but it all flows through Toast.” says Ward.

    Beyond adopting advanced technologies, Ward has a keen understanding of the power of social media engagement. Recognizing the need to connect with the audience, he conceptualized the Groveport Greats video series, a popular Instagram initiative highlighting local businesses and their owners. Ward’s creative approach not only fosters community engagement but also aligns with his broader goal of supporting local businesses.

    “I had this idea of dropping off just a bunch of gift cards at a location and there would be ten available that day. And every day of the week they could go to that location and get them. And that day I would post a little video like, hey, I’m here, the gifts are here, come get them, whatever. And then that evolved” says Ward. “I want to relate with businesses while we do this and how we can get people into the local businesses. So what we ended up doing is a video series called Groveport Greats.”

    Ward’s strategic choices and innovative initiatives underscore a commitment to delivering exceptional experiences to both customers and the local community.

     

    “So moving with that series, we’re going to be featuring other local, important people in our community. I think I’m going to do some stuff with the school system, some coaches and stuff like that just to do something really funny and highlight them, their organization, what they’re doing, and pizza will just be a small part of it.”

    Episode Links

     

    watch on youtube Interview Takeaways

    Using ShipDay to Enhance Hospitality – One of ShipDay’s foundational motivations is to solve problems. When Avery Ward discovered a pain point with his customers, he decided to team with Shipday to provide solutions, such as improved communication and transparency.

     

    Switching to Toast: A Game-Changing Software – When Avery Ward’s previous point of sales system was not performing to his liking, Ward was forced to consider other options, despite his reluctance to do so. After meeting with a Toast representative, he switched to Toast integration and hasn’t looked back.

     

    Creating the Groveport Greats Video Series – Avery Ward knew he needed to engage people on social media, but wasn’t sure how. A serendipitous stumble upon an idea to highlight local businesses and business owners lead to the, now popular, Groveport Greats video series on Instagram.

    Play Video Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

     

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast

    ➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Cali BBQ Content — https://content.calibbq.media

      Facebook Twitter 0:47:56 false     Enhancing the Customer Experience with Kshitiz Sanghi of Voosh https://content.calibbq.media/enhancing-the-customer-experience-with-kshitiz-sanghi-of-voosh/ 128116381 https://content.calibbq.media/?p=13281 Shawn P. Walchef Sat, 30 Dec 2023 10:10:29 -0500 In the dynamic landscape of technology and entrepreneurship, Kshitiz Sanghi emerges as a visionary co-founder, playing a pivotal role in the success story of Voosh. With a passion for innovation and a wealth of experience, Sanghi has navigated the challenging realms of startup growth and development. Along with his partner Priyam Saraswat, Voosh is striving to revolutionize financial management, sales tracking, and team accountability for businesses in the digital age.

     

    In his interview with Digital Hospitality host, Shawn Walchef of Cali BBQ Media, Sanghi shares insights into the transformative experience of partnering with Y Combinator (YC).  Sanghi emphasizes the invaluable interactions with YC alumni like Airbnb and Stripe founders, who provide one-on-one sessions, sharing their success stories and case studies. The program culminates in a demo day, where startups present their progress to the world and kickstart their fundraising efforts. 

     

    “The YC works like a startup school, like an accelerator, and you get divided into a group of three partners,” said Sanghi. “Then it’s like a one on one, they sort of help you, and they’ll tell via stories and case studies of how they succeeded, what problems they went through, etc.”

     

    In discussing Voosh’s collaboration with ezCater, Sanghi highlights the platform’s integration, offering comprehensive financial and sales reporting. In an effort to further their digital hospitality endeavors, Voosh dashboard enables users to seamlessly track EZCater sales data, including commissions, deductions, and payables. The platform goes a step further by presenting this information in visually appealing analytics, simplifying the task of managing finances and sales within a single interface. Users can also download and share these reports, enhancing overall transparency and efficiency.

     

    “So, EZCater we have integrated with in terms of the entire financial reporting along with the sales reporting.” said Sanghi. “Beautiful analytics. And then you can also download these reports, share these reports. So that just makes your entire job of managing the finances and sales part of ezCater in a single place, which is Voosh dashboard.”

     

    Voosh has huge plans for the upcoming year. Sanghi sheds light on Voosh’s ongoing developments, particularly the alerts and notifications module. This feature allows users to receive customized alerts based on specific criteria, such as low-rated orders, high inaccuracy rates, or elevated dispute levels. Whether through SMS or email, Voosh empowers users to stay informed about crucial aspects of their business. This emphasis on personalized and specific notifications fosters a culture of accountability within the team, ultimately contributing to the overarching goal of ensuring customer success.

     

    As he explains it, “With Voosh, you’ll be able to configure very personalized, very specific alerts and notifications to yourself and your team members. So that brings your entire team in a very accountable fashion to work towards customer success.” 

     

    Kshitiz Sanghi, as a co-founder of Voosh, not only reflects on the platform’s collaborative efforts with ezCater and its commitment to innovation through features like alerts and notifications. Voosh, under Sanghi’s leadership, appears dedicated to streamlining and enhancing the operational aspects of businesses, offering a comprehensive solution for financial management, sales tracking, and team accountability. Voosh continues to boldly push the envelope of digital hospitality.

     

    “I’m going to learn. But the only fail that I can, only fail forward, not backward. I cannot repeat what I’ve already done as a mistake. Any new mistake is welcome.”

    /*! elementor - v3.18.0 - 20-12-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links

     

    Watch on YouTube /*! elementor - v3.18.0 - 20-12-2023 */ .elementor-widget-rating{--e-rating-gap:0px;--e-rating-icon-font-size:16px;--e-rating-icon-color:#ccd6df;--e-rating-i]]> 0:34:44 false Building Authentic Connections with Restaurant Owners Uncorked Podcast https://content.calibbq.media/building-authentic-connections-with-restaurant-owners-uncorked-podcast/ 127934872 https://content.calibbq.media/?p=13263 Shawn P. Walchef Wed, 27 Dec 2023 10:00:00 -0500 Shawn Walchef of Cali BBQ Media approach content creation and networking is a testament to the power of authenticity and vulnerability in the digital age.His willingness to “look stupid” by consistently posting on social media allowed him to connect with people he wouldn’t have otherwise. Walchef’s commitment to storytelling and consistent online engagement has not only allowed him to build a network of like-minded individuals but has also positioned him as a valuable resource for other brands seeking guidance in enhancing their video content strategies.

    “I’m just willing to look stupid and sound stupid on the internet, and I connect with other people.” says Walchef in his interview with Wil Brawley, co-owner of Schedulefly and host of Restaurant Owners Uncorked Podcast.

    At the core of Walchef’s philosophy lies the mantra “Be the show, not the commercial”. He advocates for businesses to share their authentic stories, including failures, successes, and unique approaches. According to Walchef, the traditional marketing approach of pushing commercial messages is less effective in today’s social media landscape. Instead, he encourages brands to embrace a narrative approach, allowing audiences to connect on a deeper level with the genuine experiences and challenges faced by the business.

    As a member of Toast’s Customer Advisory Board, he emphasizes the value of being around industry leaders who share insights and experiences. The sense of community, fostered by platforms like Toast, creates an environment where industry professionals can come together, share knowledge, and collectively contribute to each other’s success. Walchef’s involvement in such communities demonstrates the transformative power of collaboration and shared learning in shaping the future of the hospitality industry.

    Watch and listen to the entirety of Walchef’s interview with Wil Brawley to learn more about his thoughts on the creator economy, being the show, and the power of community. 

    Episode Links

    Watch on Youtube Intereview Takeaways

    Sound Stupid. Get Connected – Shawn Walchef is a big believer in content. His persistent pursuit of storytelling and consistent posting strategy has allowed him to make connections that would have been difficult to make otherwise

     

    Be the Show! – “Be the show, not the commercial” has a mantra that Shawn Walchef stands on. He believes the businesses strive through sharing their story, not simply trying to sell products.

     

    The Power of Community – Feedback is necessary for companies to improve. As a part of Toast’s Customer Advisory Board, Shawn Walchef is able to be around other industry leaders which affords him the opportunity to learn and grow.

    Play Video Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

     

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast

    ➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Cali BBQ Content — https://content.calibbq.media

      Facebook Twitter Youtube Apple Instagram Linkedin Spotify ]]>     1:16:50 false     Every Business Needs a Show with Rob Napoli of Omniboost https://content.calibbq.media/every-business-needs-a-show-with-rob-napoli-of-omniboost/ 128049985 https://content.calibbq.media/?p=13273 Shawn P. Walchef Mon, 25 Dec 2023 20:00:55 -0500 Rob Napoli, Head of Global Commercial and Business Brand at Omniboost, has a unique journey that spans from Iowa to Italy and eventually leading him to New York. With a career steeped in Entrepreneurship, both as a business owner and a consultant/coach, it is no wonder that he was able to adapt enough to navigate the multiple terrains that such moves would inevitably bring. It was the last move, however, where Napoli recognized the need to reinvent himself. 

     

    “It’s the third time I had to start from scratch. And this is the point where I really started to become a creator because I started to tie the loops together.” Napoli said to Shawn Walchef of Cali BBQ Media.

     

    Now an author of the book The Social Soul, podcast host of The Bear Necessities of Entrepreneurship, and overall leader in the space, Napoli has continued to find new ways to reach his audience. His innovative use of video content, particularly on LinkedIn has emerged as a powerful tool for building networks and instrumental in connecting with startup accelerators. This method not only helped Napoli gain exposure but also fostered a community among founders from around the world and within the local startup ecosystem.

     

    “I’d pick a little clip and start posting, or I’d take a picture and share that.” said Napoli of his simplistic approach. “I would tag all the founders in it.” 

     

    Continuing with the idea of exposure, Napoli believes that every business should have their own show. Omniboost’s show, Hospitable, highlights Napoli’s idea by using the platform to drive conversations and be the intersection of key elements in the hospitality tech space as they strive to be connectors in the industry. 

    In his words, “The show is our ability to be known and tie those loops together for the wider industry on a bigger picture scale and have an impact. That was the idea.”

    /*! elementor - v3.18.0 - 20-12-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links

     

    Watch on Youtube /*! elementor - v3.18.0 - 20-12-2023 */ .elementor-widget-rating{--e-rating-gap:0px;--e-rating-icon-font-size:16px;--e-rating-icon-color:#ccd6df;--e-rating-icon-marked-color:#f0ad4e;--e-rating-icon-marked-width:100%;--e-rating-justify-content:flex-start}.elementor-widget-rating .e-rating{display:flex;justify-content:var(--e-rating-justify-content)}.elementor-widget-rating .e-rating-wrapper{display:flex;justify-content:inherit;flex-direction:row;flex-wrap:wrap;width:-moz-fit-content;width:fit-content;margin-block-end:calc(0px - var(--e-rating-gap));margin-inline-end:calc(0px - var(--e-rating-gap))}.elementor-widget-rating .e-rating .e-icon{position:relative;margin-block-end:var(--e-rating-gap);margin-inline-end:var(--e-rating-gap)}.elementor-widget-rating .e-rating .e-icon-wrapper.e-icon-marked{--e-rating-icon-color:var(--e-rating-icon-marked-color);width:var(--e-rating-icon-marked-width);position:absolute;z-index:1;height:100%;left:0;top:0;overflow:hidden}.elementor-widget-rating .e-rating .e-icon-wrapper :is(i,svg){display...]]>     0:32:13 false     Video Content Made Easy with Nick Capozzi of SpliceVideo https://content.calibbq.media/video-content-made-easy-with-nick-capozzi-of-splicevideo/ 127860488 https://content.calibbq.media/?p=13235 Shawn P. Walchef Mon, 18 Dec 2023 01:13:20 -0500 Nick Capozzi, co-founder of SpliceVideo, is a visionary in the realm of digital content creation and marketing. In a recent discussion with Shawn Walchef of Cali BBQ Media, Capozzi shed light on the underutilization of platforms like LinkedIn, emphasizing the vast untapped potential for businesses and influencers. According to Capozzi, a mere 1% of users actively post content on LinkedIn, and he believes the actual number for video content is even lower, standing at approximately 1 in 10,000 users. He encourages businesses and individuals to seize this opportunity, emphasizing the power of consistent content creation to position oneself as a thought leader within their niche.

     

    “One in 10,000 people are posting video online, and you think it’s saturated because you see a couple of people in your space. If you follow barbecue people, you’re going to find people posting videos about barbecue. But the reality is, when you pull out of that and you’re at a 30,000 foot view, people aren’t really talking that much about it.” says Capozzi.

     

    SpliceVideo’s implements a unique B2C, or Business to Consumer, marketing strategy which underscores the significance of storytelling and branding. Capozzi notes that the connection between brands and their stories forms the crux of their approach. Aligning with Cali BBQ Media’s mantra “Be the Show Not the Commercial”, Capozzi argues that the value proposition for consumers goes beyond the product itself, extending to the brand’s narrative and recognition. This strategy not only highlights the unique stories of various brands but also emphasizes the diversity of narratives across industries, from barbecue restaurants to lawn care companies, and urges businesses to break free from the echo chamber of their own industry and recognize the vast opportunities for storytelling and engagement.

    “We love doing B to C.” Capozzi explains. “The reality is that there might be one or two or five lawn care companies in all of America that are putting that effort into social and they’re killing it because of that. But there’s room for 995 more to also kill it. That’s the opportunity.”

     

    Capozzi’s perspective on the marketing landscape extends to his belief that LinkedIn is a green field, particularly for B2B brands. Despite common perceptions of social media saturation, Capozzi contends that LinkedIn remains largely untapped, especially due to the conservative nature of B2B brands. He encourages leveraging video content on LinkedIn and capitalizing off its potential to shape and amplify brand stories. In his role at SpliceVideo, Capozzi sees video as a powerful tool for go-to-market strategies, helping businesses tell their stories effectively and stand out in the competitive business world. 

     

    “People think that all this social media is saturated. It is not. And it is still a green field, especially on LinkedIn.” says Capozzi. “You can take over the world right now with video on LinkedIn, you can build anything you want as long as you have a video strategy.”

    Nick Capozzi’s insights and expertise position him as a leading voice in the ever-evolving landscape of digital marketing and content creation.

     

    Watch and Listen to this Digital Hospitality episode to learn more about being the 1% of the 1%, the power of B2C marketing, and how to leverage LinkedIn for business in 2024.

     

    Be sure to follow and engage with  Nick Capozzi and SpliceVideo and Cali BBQ Media.

     

    Leave a comment and let us know your thoughts on emerging marketing strategies.

     

    /*! elementor - v3.18.0 - 06-12-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links

     

    0:38:34 false     The Power of Asking for Help with Jen Hidinger-Kendrick of Giving Kitchen https://content.calibbq.media/the-power-of-asking-for-help-with-jen-hidinger-kendrick-of-giving-kitchen/ 127779713 https://content.calibbq.media/?p=13216 Shawn P. Walchef Mon, 11 Dec 2023 12:37:09 -0500 In the bustling world of the food service industry, Jen Hidinger-Kendrick embarked on a journey that transcended mere entrepreneurship. As the Founder of The Giving Kitchen, she aimed to be of service to those in need. However, it wasn’t until she recognized the importance of asking for help herself that the venture truly took flight. 

     

    Reflecting on her experience, she states, “I absolutely raised my hand as someone who didn’t need help. At the moment that we let that wall break and said, ‘Okay, you can help,’ was the moment that our lives changed.” 

     

    This shift in perspective, from self-sufficiency to acknowledging vulnerability, marked a turning point not only for Hidinger-Kendrick but for the 15,500 food service workers whose lives have been positively impacted by The Giving Kitchen.

     

    Confidentiality is a cornerstone of The Giving Kitchen’s work. Hidinger-Kendrick emphasizes the seriousness with which they handle personal stories, ensuring utmost privacy until the client consents to share their journey. The commitment to confidentiality underscores the organization’s dedication to maintaining the trust of those they support. Monthly reflections reveal a trove of gratitude, with over 30 or 41 liners expressing thanks from clients who have received assistance. This confidentiality allows for genuine connections, demonstrating that the impact of The Giving Kitchen extends far beyond the immediate assistance provided.

     

    “We are exceptionally serious about our work,” says Hidinger-Kendrick. “Everything is confidential until the client says it’s okay to publish something.” 

     

    Partnerships have played a pivotal role in The Giving Kitchen’s growth, with key allies like Pop Menu contributing to impactful campaigns such as “Dining with Gratitude.” Hidinger-Kendrick acknowledges Pop Menu’s exceptional support, describing their involvement as going “above and beyond to help us truly from an inside market event to just being able to help storytell.” 

     

    The Dining with Gratitude campaign, a national initiative, has not only raised awareness but has also become a significant source of fundraising. As restaurants nationwide participate, the campaign exemplifies the ripple effect of helping one, echoing Giving Kitchen’s fundamental belief that aiding a single individual can lead to profound impacts on a broader scale.

     

    Listen to this episode of Digital Hospitality to learn more about The Giving Kitchen their mission to serve families across the nation. Also, head over to the Giving Kitchen Website to find out ways you can get involved!

    /*! elementor - v3.18.0 - 06-12-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links:

     

    Watch here /*! elementor - v3.18.0 - 06-12-2023 */ .elementor-widget-rating{--e-rating-gap:0px;--e-rating-icon-font-size:16px;--e-rating-icon-color:#ccd6df;--e-rating-icon-marked-color:#f0ad4e;--e-rating-icon-marked-width:100%;--e-rating-justify-content:flex-start}.elementor-widget-rating .e-rating{display:flex;justify-content:var(--e-rating-justify-content)}.elementor-widget-rating .e-rating-wrapper{display:flex;justify-content:inherit;flex-direction:row;flex-wrap:wrap;width:-moz-fit-content;width:fit-content;margin-block-end:calc(0px - var(--e-rating-gap));margin-inline-end:calc(0px - var(--e-rating-gap))}.elementor-widget-rating .e-rating .e-icon{position:relative;margin-block-end:var(--e-rating-gap);margin-inline-end:var(--e-rating-gap)}.elementor-widget-rating .e-rating .e-icon-wrapper.e-icon-marked{--e-rating-icon-color:var(--e-rating-icon-marked-color);width:var(--e-rating-icon-marked-width);position:absolute;z-index:1;height:100%;left:0;top:0;overflow:hidden}.elementor-widget-rating .e-rating .e-icon-wrapper :is(i,svg){display:flex;flex-shrink:0}.elementor-widget-rating .e-rating .e-icon-wrapper i{font-size:var(--e-rating-icon-font-size);color:var(--e-rating-icon-color)}.elementor-widget-rating .e-rating .e-icon-wrapper svg{width:auto;height:var(--e-rating-icon-font-size);fill:var(--e-rating-icon-color)} Interview Takeaways:

    The Power of Asking for Help – Jen Hidinger-Kendrick started The Giving Kitchen to be of service. Oddly enough, the venture wouldn’t have taken off the way it has without her first realizing that she first needed help, and having the courage to ask for it.

    0:36:04 false Embracing the Onboarding Process with Aaron Palacios of Swadley’s BBQ https://content.calibbq.media/embracing-the-onboarding-process-with-aaron-palacios-of-swadleys-bbq/ 126730201 https://content.calibbq.media/?p=13198 Shawn P. Walchef Sat, 02 Dec 2023 23:03:03 -0500 Aaron Palacios is the Senior Director of People Services at Swadley’s BBQ. While in his role, he has orchestrated a transformative shift by integrating Restaurant365 across key business functions. This move not only streamlined accounting and marketing but also introduced a dedicated HR support center within Restaurant365, enhancing the experience for managers, customers, and employees alike.

     

    “We wanted to bring everything in-house, and the first thing they brought on was HR,” affirms Aaron to show host Shawn Walchef of Cali BBQ Media, emphasizing the strategic decision to centralize operations. “Then, when I heard about Restaurant 365, it was a no brainer. I’m like, this is easier on our managers. Why would we not do this? And so we started bringing everything in house.”

     

    Palacios also has the unique responsibility of aiding with the onboarding process of new employees. In a revolutionary move, he championed what is known as “Foundation Day”. A digital training initiative seamlessly integrated with Restaurant365 and Expand Share. This approach not only eases the onboarding process but also aligns it seamlessly with the broader restaurant operations.

     

    “Everything’s done through a company that Restaurant 365 integrates with called Expand Share,” highlights Palacios’, emphasizing the efficiency and modernization brought about by the digital training platform. “We try to do everything digital now because gone are the days of ‘let’s get everyone to one location to do a training and put a PowerPoint on’”.

     

    Palacios’ commitment to a positive workplace culture is reflected in the innovative way to create the inevitable pushback that comes with learning new information and systems.

     

    “One of our things on Foundation Day is we give everyone a sponge,” says Palacios, This approach encourages a 30-day period of absorption before employees share their ideas, fostering a culture of understanding and collaboration.

     

    Watch and Listen as Aaron and Shawn sit down for a brief talk during the Restaurant Transformation Festival put on by Restaurant365 in Austin, TX earlier this year.

    /*! elementor - v3.18.0 - 06-12-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links: Watch on youtube /*! elementor - v3.18.0 - 06-12-2023 */ .elementor-widget-rating{--e-rating-gap:0px;--e-rating-icon-font-size:16px;--e-rating-icon-color:#ccd6df;--e-rating-icon-marked-color:#f0ad4e;--e-rating-icon-marked-width:100%;--e-rating-justify-content:flex-start}.elementor-widget-rating .e-rating{display:flex;justify-content:var(--e-rating-justify-content)}.elementor-widget-rating .e-rating-wrapper{display:flex;justify-content:inherit;flex-direction:row;flex-wrap:wrap;width:-moz-fit-content;width:fit-content;margin-block-end:calc(0px - var(--e-rating-gap));margin-inline-end:calc(0px - var(--e-rating-gap))}.elementor-widget-rating .e-rating .e-icon{position:relative;margin-block-end:var(--e-rating-gap);margin-inline-end:var(--e-rating-gap)}.elementor-widget-rating .e-rating .e-icon-wrapper.e-icon-marked{--e-rating-icon-color:var(--e-rating-icon-marked-color);width:var(--e-rating-icon-marked-width);position:absolute;z-index:1;height:100%;left:0;top:0;overflow:hidden}.elementor-widget-rating .e-rating .e-icon-wrapper :is(i,svg){display:flex;flex-shrink:0}.elementor-widget-rating .e-rating .e-icon-wrapper i{font-size:var(--e-rating-icon-font-size);color:var(--e-rating-icon-color)}.elementor-widget-rating .e-rating .e-icon-wrapper svg{width:auto;height:var(--e-rating-icon-font-size);fill:var(--e-rating-icon-color)} Interview Takeaways:

    Bringing Everything In-House with Restaurant 365 – One of Aaron Palacios’ duties as Director of People at Swadley’s is ensuring that customers and employees have systems that work as efficiently as possible. When he discovered Restaurant365 and all that it has to offer, it was a no brainer to make the platform a part of every major facet of the business.

     

    “Foundation Day”: Digital Training Integration – Aaron Palacios understands that Human Resources can come with a bit of a stigma. To combat that, he and the team at Swadley’s created “Foundation Day”. It is an innovative approach to employee orientation which is done through Restaurant365 to create a seamless, yet fun beginning.

     

    Be Like a Scrub Daddy –  Onboarding can be tough for any employee. With Swadley’s BBQ being so digitally integrated with Restaurant365, there could be a lot to learn and subsequent pushback. Aaron Palacios and his team have implemented a practice that is intended to allow employees to “be a sponge” and learn first and give their ideas later.

    /*! elementor - v3.18.0 - 06-12-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elem...]]> 0:12:22 false How Subscriptions and Robotics Enhance Hospitality with Andrew Simmons of Mamma Ramona’s Pizzeria https://content.calibbq.media/how-subscriptions-and-robotics-enhance-hospitality-with-andrew-simmons-of-mamma-ramonas-pizzeria/ 125086545 https://content.calibbq.media/?p=13173 Shawn P. Walchef Mon, 27 Nov 2023 15:08:38 -0500 In the midst of the tumultuous impact of COVID-19 on the restaurant industry, Andrew Simmons, the CEO of Mamma Ramona’s Pizzeria, and forward-thinking leader, leveraged technology to navigate the challenges. Recognizing the need for adaptability, Simmons witnessed a surge in restaurants embracing change, particularly in reclaiming control over their data and managing partnerships to shield themselves from third-party companies.

     

    While interviewing with show host Shawn Walchef of Cali BBQ Media and Voosh co-founder, Priyam Saraswat, Simmons notes, “Everybody did everything the way they’ve always done, and then COVID hit, and then suddenly we had to pivot to learn how to do delivery. We had to pivot to learn how to sell online.” 

     

    Simmons’ innovative approach extends beyond adaptation to proactively building community. By introducing a revenue share subscription model for pizza sales, he not only fosters a sense of community but also provides a unique investment opportunity for subscribers. This inventive strategy not only engages the community but also injects a collaborative spirit into the pizza-making process.

     

    You subscribe for either $300 or $500,” says Simmons. “And in return, I will give you two cents for every pizza that I produce that’s a saleable pizza.” 

     

    Simmons embraces the future of AI and robotics in the hospitality sector. Introducing a robot named Rosie, Simmons streamlines the dining experience by minimizing trips between the kitchen and tables, ensuring consistent food temperatures, and expediting table turnover. In doing so, he exemplifies how technology can be seamlessly integrated into the dining experience to enhance both operational efficiency and customer satisfaction. 

     

    “For us, it allows us to bring out all the food all at once or to bust a table quicker.”As Simmons succinctly puts it, “That allows me to stay within that small footprint because I don’t have to have a food runner. I don’t have to go three trips back and forth to the kitchen. So we call her Rosie, and she’s super helpful for us, and then again to go and bring her back after all the guests have left, load up all the plates and send her to the kitchen so that someone can wash those dishes and we can turn the table faster.”

     

    As the industry continues to evolve, Andrew Simmons serves as a beacon, inspiring others to embrace change, foster community, and leverage cutting-edge solutions for a more resilient and dynamic dining experience.

     

    Listen and watch the full interview to learn more about the incredible innovation from Andrew Simmons and Mamma Ramona’s.

    Watch HERE Episode Links:

     

    Interview Takeaways:

    The Transformation of Restaurants in the Face of COVID-19

    COVID through the entire world into a tailspin, but few industries were affected like the restaurant industry. Luckily, for Andrew Simmons, he was ahead of the technology curve which allowed him to help other restaurants and build a business of his own.

     

    Innovative Subscription Model for Pizza Sales

    Building community is essential to Andrew Simmons’ growth as a restaurant leader. From building an audience on LinkedIn to funding expansion, Simmons relies on the community. He has taken that a step further by leaning into his love of subscriptions to create an innovative rev share model for pizza sales.

     

    The Future of Robotics in Hospitality

    Artificial Intelligence has made its way to the restaurant industry, but not everyone is on board. For Andrew Simmons, he has found a way to implement AI and Robotics into his dining spaces to increase efficiency and improve hospitality.

    Cali BBQ Media ...]]>     0:49:23 false     Persevering Through Company Pivots with Jamie Hoffman of SanTan Brewing https://content.calibbq.media/persevering-through-company-pivots-with-jamie-hoffman-of-santan-brewing/ 122434207 https://content.calibbq.media/?p=13155 Shawn P. Walchef Fri, 17 Nov 2023 10:39:28 -0500 Jamie Hoffman, the seasoned managing partner at SanTan Brewing Company has contributed significantly to the company’s growth and success throughout his impressive 16-year tenure with the brewery. 

     

    Recognizing the challenges of self-distribution for breweries, Hoffman emphasizes the importance of leveraging distributors. He highlights the crucial role distributors play in scaling operations, offering not just logistics but also sales teams and refrigerated trucks, essential for maintaining beer quality. Hoffman credits the brewery’s expansion to becoming one of Arizona’s largest breweries to their strategic partnership with a distributor.

     

    In an interview with Cali BBQ Media cofounder Shawn Walchef, he states “A lot of breweries can self-distribute. That’s actually a perk that they take away from you when you get to be too big. Ours has been taken away since then, but that requires a lot.” 

     

    SanTan Brewing Company’s foray into whiskey production under Hoffman’s leadership faced initial challenges, as the first batches were deemed “hot” or overly boozy. Hoffman candidly shares the hurdles faced in the distillery journey, noting the uncertainty of waiting 18 months to determine the quality of the product. 

     

    “So you’re waiting 18 months to say, can I even sell this product that I’ve been waiting for? And you can’t adjust what you did, correct, until 18 months after.” recalls Hoffman. “So, I’m not going to lie. Our first couple of batches were what we refer to as hot. I don’t know if you know that term in the liquor business, but it’s boozy.” 

    Despite these early setbacks, SanTan persevered, refining their whiskey-making process. Hoffman reveals their commitment to quality by finishing their whiskey in Arizona red wine barrels, creating a balanced and refined product. This resilience and dedication to perfecting their craft are emblematic of SanTan Brewing Company’s commitment to delivering exceptional beverages to their customers.

    In 2019, faced with the need for a tech solution tailored to the needs of a growing small business, Hoffman turned to Restaurant365. Hoffman notes that many competitors required a minimum of ten locations at the time. However, Restaurant365 stood out by accommodating businesses of all sizes. The partnership with Restaurant365 has since been integral to SanTan Brewing Company’s growth, showcasing the brewery’s strategic approach to technology adoption in its operational expansion.

    Hoffman says, “Our goal was to find a platform that worked for our size, because at the time, we had two restaurants and catering and the cocktail bar at that time was really small.”

     

    Listen to this entire Digital Hospitality episode conducted at the Restaurant Transformation Festival put on by Restaurant365 in Austin, TX  to learn more about Hoffman’s commitment to the growth of SanTan Brewing Company.

    /*! elementor - v3.17.0 - 08-11-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links Watch Here /*! elementor - v3.17.0 - 08-11-2023 */ .elementor-widget-rating{--e-rating-gap:0px;--e-rating-icon-font-size:16px;--e-rating-icon-color:#ccd6df;--e-rating-icon-marked-color:#f0ad4e;--e-rating-icon-marked-width:100%;--e-rating-justify-content:flex-start}.elementor-widget-rating .e-rating{display:flex;justify-content:var(--e-rating-justify-content)}.elementor-widget-rating .e-rating-wrapper{display:flex;justify-content:inherit;flex-direction:row;flex-wrap:wrap;width:-moz-fit-content;width:fit-content;margin-block-end:calc(0px - var(--e-rating-gap));margin-inline-end:calc(0px - var(--e-rating-gap))}.elementor-widget-rating .e-rating .e-icon{position:relative;margin-block-end:var(--e-rating-gap);margin-inline-end:var(--e-rating-gap)}.elementor-widget-rating .e-rating .e-icon-wrapper.e-icon-marked{--e-rating-icon-color:var(--e-rating-icon-marked-color);width:var(--e-rating-icon-marked-width);position:absolute;z-index:1;height:100%;left:0;top:0;overflow:hidden}.elementor-widget-rating .e-rating .e-icon-wrapper :is(i,svg){display:flex;flex-shrink:0}.elementor-widget-rating .e-rating .e-icon-wrapper i{font-size:var(--e-rating-icon-font-size);color:var(--e-rating-icon-color)}.elementor-widget-rating .e-rating .e-icon-wrapper svg{width:auto;height:var(--e-rating-icon-font-size);fill:var(--e-rating-icon-color)} Interview Takeaways

    The Importance of Distributors for Breweries – Jamie Hoffman has been with San Tan Brewing Company for 16 of the company’s 17 years in existence. The implementation of distribution has its difficulties, but the ability to scale and grow to one of the largest breweries in the state of Arizona can be attributed to San Tan Brewing Company’s distribution.

     

    The First Batch is Always the W...]]> 0:14:16 false Shawn Walchef talks The Answer to the Internet with Local Marketing Lab https://content.calibbq.media/shawn-walchef-talks-the-answer-to-the-internet-with-local-marketing-lab/ 122407237 https://content.calibbq.media/?p=13148 Shawn P. Walchef Wed, 15 Nov 2023 15:00:07 -0500 Local Marketing Lab host and VP of Marketing at Evocalize, Justin Ulrich, sat down with Cali BBQ Media co-founder, Shawn Walchef to discuss the importance of creating content. For Walchef, everyone is a creator in this current landscape. 

     

    “Every single person is a creator. Every single person is a storyteller.” says Walchef.

     

    In this interview, Ulrich and Walchef go in depth on the content creation process, including how progress is more important that perfection when creating content. 

     

    As Walchef says it, “Quantity plus speed plus consistency” is the key to unlocking content creation’s potential.

     

    Watch the full interview to learn more about why every marketer, business person, or entrepreneur should be using video to build their brand.

    /*! elementor - v3.17.0 - 08-11-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links watch here /*! elementor - v3.17.0 - 08-11-2023 */ .elementor-widget-rating{--e-rating-gap:0px;--e-rating-icon-font-size:16px;--e-rating-icon-color:#ccd6df;--e-rating-icon-marked-color:#f0ad4e;--e-rating-icon-marked-width:100%;--e-rating-justify-content:flex-start}.elementor-widget-rating .e-rating{display:flex;justify-content:var(--e-rating-justify-content)}.elementor-widget-rating .e-rating-wrapper{display:flex;justify-content:inherit;flex-direction:row;flex-wrap:wrap;width:-moz-fit-content;width:fit-content;margin-block-end:calc(0px - var(--e-rating-gap));margin-inline-end:calc(0px - var(--e-rating-gap))}.elementor-widget-rating .e-rating .e-icon{position:relative;margin-block-end:var(--e-rating-gap);margin-inline-end:var(--e-rating-gap)}.elementor-widget-rating .e-rating .e-icon-wrapper.e-icon-marked{--e-rating-icon-color:var(--e-rating-icon-marked-color);width:var(--e-rating-icon-marked-width);position:absolute;z-index:1;height:100%;left:0;top:0;overflow:hidden}.elementor-widget-rating .e-rating .e-icon-wrapper :is(i,svg){display:flex;flex-shrink:0}.elementor-widget-rating .e-rating .e-icon-wrapper i{font-size:var(--e-rating-icon-font-size);color:var(--e-rating-icon-color)}.elementor-widget-rating .e-rating .e-icon-wrapper svg{width:auto;height:var(--e-rating-icon-font-size);fill:var(--e-rating-icon-color)} Interview Takeaways

    Every Single Person is a Creator – In the grand scheme of things, the internet is still very new. The newness keeps the lane wide open for people to pave their way, which, according to Shawn Walchef, makes anyone and everyone a creator. To him, the stories of individuals could be impactful to the world.

     

    Quantity + Speed + Consistency – Shawn Walchef says the “answer to the internet” equation is quantity + Speed + consistency. Meaning, if people can find a way to get content up on the internet, it will inherently improve. Perfection isn’t ever necessary and certainly not a prerequisite to starting the process. 

     

    You Definitely Need Video – For Shawn Walchef, the usage video is unmatched. Hitting record, then moving forward to publish is invaluable to the process of creating content. He believes that recording the video is the hard part, everything else can be generated using tools available.

    /*! elementor - v3.17.0 - 08-11-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-wi...]]>     0:17:11 false     Solving Problems in Restaurant Delivery with Moin Islam of Shipday https://content.calibbq.media/solving-problems-in-restaurant-delivery-with-moin-islam-of-shipday/ 122363026 https://content.calibbq.media/?p=13137 Shawn P. Walchef Fri, 10 Nov 2023 21:37:22 -0500 Moin Islam, the Co-founder and CEO of Shipday, identified a critical problem in the world of online business—delivery logistics. Recognizing the challenges associated with fulfilling orders, especially in real-time scenarios such as food delivery, he and his business partner founded Shipday to provide businesses with the flexibility needed to meet demands and ensure smooth online transactions. Islam emphasizes the inevitability of delivery challenges for online sellers but underscores the importance of addressing them rather than avoiding online sales altogether.

     

    He tells show host Shawn Walchef of Cali BBQ Media, “If you sell online, there’s a few things, you inherit some problems, some of the things are easier.”

     

    Shipday’s journey is unique, with early adopters, including major companies like YUM! Brands (KFC), playing a pivotal role in shaping the business. Despite not having all their technology perfected, Shipday attracted attention during the pandemic when restaurants were scrambling to establish their own delivery solutions. Islam highlights the shift towards user-centric software, where users adapt to innovative products before corporations, emphasizing that a great product will naturally find its audience.

     

    “We always believe that if you have the great product, people will find it,” says Islam. “They really needed software and we are kind of few of the brands that are there. They found us on the Internet.”

     

    In response to the complex logistics of tracking multiple drivers and services ranging from Uber to DoorDash, Shipday introduced a unified delivery dashboard. The dashboard not only automates processes but also provides customers with a unified experience, allowing them to track deliveries from different providers under a single brand. This consolidation enhances operational efficiency and  also contributes to a consistent and positive customer experience.

     

    “If you deal with multiple third party vendors, we combine that for you in one place. So you can basically, in our dashboard, track Uber driver, your driver, DoorDash driver, everybody, essentially.”

     

    Moin Islam’s dedication to solving the challenges of online commerce and delivery options fuels his ability to adapt Shipday to the evolving needs of restaurants. In this interview with Shawn Walchef, he speaks of his strategic vision which aligns with the changing dynamics of the industry.

    /*! elementor - v3.17.0 - 08-11-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links

     

    watch here /*! elementor - v3.17.0 - 08-11-2023 */ .elementor-widget-rating{--e-rating-gap:0px;--e-rating-icon-font-size:16px;--e-rating-icon-color:#ccd6df;--e-rating-icon-marked-color:#f0ad4e;--e-rating-icon-marked-width:100%;--e-rating-justify-content:flex-start}.elementor-widget-rating .e-rating{display:flex;justify-content:var(--e-rating-justify-content)}.elementor-widget-rating .e-rating-wrapper{display:flex;justify-content:inherit;flex-direction:row;flex-wrap:wrap;width:-moz-fit-content;width:fit-content;margin-block-end:calc(0px - var(--e-rating-gap));margin-inline-end:calc(0px - var(--e-rating-gap))}.elementor-widget-rating .e-rating .e-icon{position:relative;margin-block-end:var(--e-rating-gap);margin-inline-end:var(--e-rating-gap)}.elementor-widget-rating .e-rating .e-icon-wrapper.e-icon-marked{--e-rating-icon-color:var(--e-rating-icon-marked-color);width:var(--e-rating-icon-marked-width);position:absolute;z-index:1;height:100%;left:0;top:0;overflow:hidden}.elementor-widget-rating .e-rating .e-icon-wrapper :is(i,svg){display:flex;flex-shrink:0}.elementor-widget-rating .e-rating .e-icon-wrapper i{font-size:var(--e-rating-icon-font-size);color:var(--e-rating-icon-color)}.elementor-widget-rating .e-rating .e-icon-wrapper svg{width:auto;height:var(--e-rating-icon-font-size);fill:var(--e-rating-icon-color)} Interview Takeaways

    The Challenges of Conducting Business as an Ecommerce Business – Shipping is a part of business that many overlook. That is why Moin Islam and Shipday was created to solve that problem and give business the flexibility to be able to meet demands and participate in smooth transactions online.

     

    Shifting Dynamics of User-Centric Software – Shipday has a unique startup story in that their early adopters helped set up the business. Moin Islam says that even though the company did not have all of their technology ironed out, large companies, such as YUM! Brands (KFC) was in need of their digital delivery solutions.

     

    One Local, Unified Delivery Dashboard – Shipday tracks many drivers and services. For customers, though, it is important to be able to track all the moving parts with efficiency. Moin Islam and company created a dashboard and software that allows automation of tasks and a simple way to track multiple third party integrations in o]]> 0:46:10 false Shawn Walchef Talks Mastering Digital Marketing with The Meez Podcast https://content.calibbq.media/shawn-walchef-talks-mastering-digital-marketing-with-the-meez-podcast/ 122306963 https://content.calibbq.media/?p=13122 Shawn P. Walchef Wed, 08 Nov 2023 05:00:00 -0500 When it comes to storytelling, very few have the passion for it like Cali BBQ Media co-owner, Shawn Walchef. The Digital Hospitality Host stopped by The Meez Podcast to discuss the power of doing digital marketing correctly. During this interview, Shawn speaks on his many inspirations that include his Bulgarian grandfather, who encouraged him to stay curious, get involved, and ask for help. He also speaks to his unique approach to digital marketing that derives from famous philosopher, Winnie the Pooh.

     

    Listen to the full interview to hear how Shawn says digital marketing goes beyond transactions and the importance of branding and storytelling on social media.

    /*! elementor - v3.16.0 - 09-10-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links

     

    Watch here /*! elementor - v3.16.0 - 09-10-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways

    Stay Curious, Get Involved, Ask for Help – Shawn Walchef was raised by his Bulgarian grandfather. His grandfather’s influence encouraged a pillar of Shawn’s business to take risks and seek guidance.

     

    Digital Marketing Goes Beyond Transactions – In most cases, digital marketing is a means to a transactional end. However, Shawn Walchef pulls inspiration from an unusual source that speaks more to long term, meaningful relationships than the short life span of buying or selling a product or service. 

     

    The Importance of Personal Branding and Storytelling in Social Media – It’s no secret that Shawn Walchef believes firmly in the power of storytelling, specifically the courage to tell your own story. He often says, “no one is coming to tell your story”. Meanwhile, each person is equally responsible for marketing, branding, and selling themselves.

    /*! elementor - v3.16.0 - 09-10-2023 */ .elementor-widget-video .elementor-widget-container{overfl...]]>     0:51:06 false     Digitizing Training in Restaurants with Daniil Klubov of Scooply https://content.calibbq.media/digitizing-training-in-restaurants-with-daniil-klubov-of-spoon-tech/ 122280607 https://content.calibbq.media/?p=13072 Shawn P. Walchef Fri, 03 Nov 2023 14:10:59 -0400 Daniil Klubov is the founder and CEO of spoon.tech. He and his partner Rares Bacila embarked on a digital-first restaurant space journey with a profound realization – technology alone is not enough. spoon.tech was born from the idea that the primary task of a restaurant operator is to make workers do what you want them to do.

     

    In an interview with Digital Hospitality, Daniil shared his journey from starting a digital-first restaurant chain in Vienna to founding spoon.tech, a tech platform aimed at revolutionizing deskless workforce training in the restaurant industry with host Shawn Walchef of Cali BBQ Media. He emphasizes that the success of automation and digitization relies on fostering a culture where employees not only embrace but genuinely want to utilize digital tools. 

     

    Daniil states, “It’s all about culture and it’s all about people. It’s all about the team.”

     

    He discusses the concept of “gamification” as a means to foster a fun learning environment and reduce employee turnover, which is notoriously high in the restaurant sector. Daniil believes that the key reasons behind this volatility are frustration due to operational chaos and the perceived lack of growth opportunities within the restaurant. spoon.tech, described as the “Duolingo for deskless workforce training,” uses mobile games to facilitate learning and improve performance in a playful way.

     

    From user interviews, the spoon.tech team discovered that two cases when people use the app most are when they’re commuting in public transport and when they’re sitting in the toilet. This is something Daniil takes pride in, because it shows that the user experience is so enjoyable that spoon.tech is competing with platforms like TikTok and Instagram for people’s attention, and not just other learning platforms. 

     

    The interview also covers Klubov’s perspective on the European restaurant industry’s approach to technology, contrasting it with the U.S. market. He explains the challenges in Europe due to language diversity and differing regulations. 

     

    Klubov highlights the potential and limitations of AI and robotics in the restaurant business, emphasizing the importance of enabling the workforce with technology rather than replacing jobs. 

     

    Towards the end of the interview, Klubov shares his experience selling his restaurant business and his decision to focus on spoon.tech. He believes that building in public and engaging in constant communication are essential strategies for entrepreneurs.

    Episode Links: Watch Here 5/5 Interview Takeaways:

    Automation Doesn’t Replace Relationships – Employee engagement and culture are critical for the successful integration of technology in the restaurant business. Without employee support, even the most sophisticated digital systems can fail. 

    Gamification Reduces Staff Turnover – Gamification can be an effective strategy to address high employee turnover by creating an enjoyable and rewarding learning environment. 

    Feedback is the Key – For tech entrepreneurs, especially in the software industry, building in public and seeking constant feedback is vital for success. It helps in refining the product and resonates with users’ actual needs.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

     

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast

    ➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Cali BBQ Content — https://content.calibbq.media

      Facebook Twitter Youtube Apple ...]]>     0:45:41 false     Shawn Walchef Talks Smartphone Storytelling on The Top Business Leaders Show https://content.calibbq.media/shawn-p-walchef-talks-smartphone-storytelling-on-the-top-business-leaders-show/ 122263124 https://content.calibbq.media/?p=13066 Shawn P. Walchef Thu, 02 Nov 2023 01:39:39 -0400 The Spot On Series Show put on by Rise25 invites guests to speak candidly about their experience with business. Cali BBQ Media founder Shawn Walchef was a guest on the show recently where he spoke about his journey with digital hospitality and the importance of businesses being digital first. 

     

    Listen to this interview to learn more about the digital hospitality hack and how Walchef believes that customer service isn’t enough. 

    Episode Links:

    Watch Here 5/5 Interview Takeaways:

    The Importance of Being Digital First – Shawn P. Walchef is clear about one thing: every business needs to be digital first. Leaning into the idea of digital hospitality not only saved what was a failing business, but has created a new, thriving business unto itself.

     

    The Digital Hospitality Hack – Digital Hospitality has been an extension of the hospitality present in Shawn P. Walchef’s brick and mortar Restaurant. The simple act of listening and responding as opposed to simply ignoring online feedback has been an aspect of hospitality that has set Cali BBQ apart from other businesses.

     

    Customer Service is Bulls- According to Shawn P. Walchef restaurants have a distinct advantage over other businesses when it comes to digital hospitality. Other industries rely on positive customer service experiences, which Walchef believes is only the surface level of hospitality. True hospitality goes beyond customer service.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast

    ➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Cali BBQ Content — https://content.calibbq.media

    Facebook Twitter Youtube Apple Instagram Linkedin Spotify ]]> 0:22:43 false Operating a Stress Free Restaurant with Stephanie Bernstein Scaling Multiple Concepts with James Hurt and Nicholas Imbo https://content.calibbq.media/scaling-multiple-concepts-with-james-hurt-and-nicholas-imbo/ 122191377 https://content.calibbq.media/?p=13049 Shawn P. Walchef Fri, 27 Oct 2023 13:37:04 -0400 James Hurt, the Director of Business Analytics, and Nicholas Imbo, an Accountant and Business Intelligence Analyst, play integral roles at Lessings Hospitality Group. For Hurt, the financial advantages of catering, especially in the wedding market, stand out in comparison to daily restaurant operations as it offers a controlled environment where costs are determined, providing opportunities for upselling. 

     

    In an interview at the Restaurant Transformation Festival, Hunt tells show host Shawn P. Walchef, “There’s a lot of upsell in catering, especially in the wedding market. People pay a lot of money to get married. They want special things and they’re willing to pay for it.”

     

    Managing multiple locations and concepts comes with challenges of streamlining purchasing.  Using the example of sourcing honey for various needs across their establishments, Hurt emphasizes the importance of consolidation for future scalability. 

     

    “We’re trying to consolidate everything down into one product.” says Hurt. “Takes some time, but I think we’re on a really good path now to help us scale in the future.” 

    Nicholas Imbo, still navigating the benefits of integrating Restaurant365 into his tech stack, highlights the value of face-to-face interactions. Attending events like the Restaurant Transformation Tour allows him to connect with other R365 users, learn more about the product, and exchange insights with fellow operators. Imbo underscores the invaluable nature of these interactions, providing him with diverse perspectives on handling challenges like third-party delivery.

    Watch the full interview to learn how catering is beneficial, the importance of preparing to scale, and the value of industry events.

    Use the link below to purchase your ticket to the last stop on the 2023 Restaurant Transformation Tour in NYC this November.

    /*! elementor - v3.16.0 - 09-10-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links:

     

    Watch HERE /*! elementor - v3.16.0 - 09-10-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapp...]]>     0:16:57 false Operating a Stress Free Restaurant with Stephanie Bernstein     Technology and Digital Hospitality with Chuck Lipp and Chris Abrams https://content.calibbq.media/technology-and-digital-hospitality-with-chuck-lipp-and-chris-abrams/ 121002781 https://content.calibbq.media/?p=13023 Shawn P. Walchef Fri, 20 Oct 2023 18:19:18 -0400 In their respective roles at Dewey’s Pizza, Chuck Lipp, the President, and Chris Abrams, the Director of Technology, are driving initiatives to simplify technology and enhance digital hospitality for an improved customer experience. Abrams, with a background in technology spanning various industries, emphasizes the importance of keeping technology simple and unobtrusive, allowing it to enhance rather than overshadow hospitality and product quality. 

     

    Abrams tells host Shawn P. Walchef, “If you have the hospitality right, if you have the product right, technology is there to enable but kind of stay out of the way.”

     

    Lipp focuses on digital hospitality and aims to make interactions with Dewey’s Pizza easy and enjoyable for customers. He underlines the significance of conveying the brand’s tone through digital channels, recognizing that only 7% of every interaction is conveyed through words. 

    “We call it 7, 45,48. Right. Like, 7% of every interaction is words, so it’s really hard to get the words, which is only 7%, which is really all you’re seeing in a text. So what do they say?” explains Lipp.

     

    Together, Lipp and Abrams are working on leveraging technology to gather data for informed decision-making, from scheduling to order optimization, while maintaining a keen focus on customer-centric digital interactions.

    Listen and watch this Digital Hospitality episode that took place at the Restaurant Transformation Festival in Austin, TX to learn about simplifying technology, digital hospitality for customer success, and learning through connecting.

     

    You have one last chance to take part in Restaurant365’s Restaurant Transformation Tour on November 30 in New York. Click the link below to purchase your tickets.

    /*! elementor - v3.16.0 - 09-10-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links:

     

    watch here /*! elementor - v3.16.0 - 09-10-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"}     0:17:01 false Operating a Stress Free Restaurant with Stephanie Bernstein     Simplifying Accounting in Restaurants with Chris Gruhlke https://content.calibbq.media/simplifying-accounting-in-restaurants-with-chris-gruhlke/ 120867782 https://content.calibbq.media/?p=13017 Shawn P. Walchef Wed, 18 Oct 2023 12:42:53 -0400 Chris Gruhlke is the Controller at Cedartown Foods. With stores that include Bojangles and Jersey Mike’s locations, it is important that the financials are fully intact. That is where Gruhlke and his implementation of Restaurant365 comes into play. The ability to find data in one place and easily access relevant information, such as the Profits and Losses in real time, gives Gruhlke and his managers an efficient way to run business.

     

    Watch this episode as Gruhlke talks to show host Shawn P. Walchef about the benefits of Restaurant365, Restaurant365’s most important tools, and the advantage of attending industry events. 

     

    Don’t forget that the last stop on the Restaurant Transformation Tour happens November 30 in New York. Use the link below to grab your tickets to the event.

    watch here /*! elementor - v3.16.0 - 09-10-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links /*! elementor - v3.16.0 - 09-10-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways

    Benefits of Restaurant 365 – Chris Gruhlke is over a number of restaurants. His group has implemented Restaurant365 Accounting services that allows all data to be gathered in one place, which has aided in efficiency. 

    The Importance of the Restaurant365’s Flash Report – Restaurant365 comes with a litany of tools for companies to use. For Chris Gruhlke, R365’s flash report is a tool that all of his management partners use daily.

    Networking for Learning and Collaboration – The Restaurant365 Transformation Tour presents the opportunity for restaurant leaders, like Chris Gruhlke, to learn more about the industry trends and new products. These events also gives Gruhlke the chance to meet new people and increase his network in case he needs help with any Restaurant365 tools.

    /*! elementor - v3.16.0 - 09-10-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Cali BBQ Menu

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explo...]]> 0:08:15 false Operating a Stress Free Restaurant with Stephanie Bernstein Building Franchises Around Food and People with Bob Lozano https://content.calibbq.media/building-franchises-around-food-and-people-with-bob-lozano/ 120805446 https://content.calibbq.media/?p=12964 Shawn P. Walchef Fri, 13 Oct 2023 10:52:31 -0400 Bob Lozano, the Director of Corporate Development at F&P Brands, is a second-generation operator with a remarkable journey marked by resilience and determination. Acknowledging the challenges of the industry, he emphasizes the importance of humility, deep understanding, and hard work. Lozano’s transformative journey has positioned F&P Brands on an upward trajectory, with him expressing gratitude for the learning process that has propelled the company forward over the past twelve years.

     

    Proud of his Hispanic heritage, Lozano sees F&P as more than a business; it’s a platform to share culture and bring people together. F&P Brands operates primarily in the Rio Grande Valley but spans across Texas and aims to create an inclusive environment that transcends social, cultural, and economic barriers. Lozano underscores the power of food to unite people.

     

    “Just being able to share our culture with anybody that comes through our restaurant, I think is kind of what gives us a little bit of purpose.” he shares with host Shawn P. Walchef. “What food does and what food helps us do is get around a table and just have a good time, I think that’s really amazing. And so it brings people together and it kind of creates that little magic.”

     

    In the realm of franchising, Bob Lozano adheres to the philosophy that loving what you do is key to success. Lozano sees franchising as a partnership and actively seeks franchisees who not only love the product but also have a plan for the business.  Finding franchisees who are in it for the right reasons and who share the company’s passion for the product and people is crucial to the success of the partnership.

     

    “When it comes back to F&P food and people you got to love the product, and then you gotta realize that there’s a partnership here.” says Lozano. 

    Watch this interview conducted at the Restaurant Transformation Festival by Restaurant365 in Austin, TX to learn more about bouncing back from adversity, building around food and people, and food bringing people together. 

     

    Don’t forget to click the link below and grab your tickets to the last stop on the Restaurant Transformation Tour 2023!

    /*! elementor - v3.16.0 - 09-10-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links: Watch here /*! elementor - v3.16.0 - 09-10-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways:

    From Family Feud to Flourishing – Bob Lozano is a second generation operator of F&P Brands. Before his career got on track, however, he was fired. Fired by his own family. Since then, he has found his way and is now, along with his other family members, taking F&P to new heights.

     

    The Power of Food in Bringing People Together – Bob Lozano is proud of his Hispanic heritage, but its food and the treatment of people that cross any social, cultural, or economic barrier to bring people together. F&P strives to create an environment that embraces all.

     

    It’s All About the Food and the People  – “Love what you do and you’ll never work a day in your life” is an often overused phrase. For Bob Lozano, it rings true in the world of franchising. He believes in, and actively seeks, potential franchisees that have a plan and love the business. With that foundation, Lozano is confident that those operators will surround the business with equally excited employees and ultimately propel the business forward.

     

    /*! elementor - v3.16.0 - 09-10-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.ele...]]>     0:20:41 false Operating a Stress Free Restaurant with Stephanie Bernstein     How High Quality Increases Quantity with Massimo Mallozzi https://content.calibbq.media/how-high-quality-increases-quantity-with-massimo-mazzoli/ 119615379 https://content.calibbq.media/?p=12886 Shawn P. Walchef Fri, 06 Oct 2023 18:17:27 -0400 As the VP of IT at Paris Baguette, Massimo Mallozzi champions the brand’s unwavering commitment to quality amid rapid growth. Recognizing that intense attention to product quality is a key driver of the brand’s success. Mallozzi highlights the challenge of maintaining these standards as the franchise expands, but Paris Baguette strategically invests significant resources to ensure that each new location, despite its unique demands, upholds the brand’s pillars of quality and innovation.

     

    “Part of what has made that brand successful is the intense attention to quality and product. And that’s not changed,” Mallozzi explains to host Shawn P. Walchef.

     

    In pursuit of operational efficiency, Mallozzi spearheads the implementation of Restaurant365, a versatile platform that aligns with Paris Baguette’s diverse needs. Beyond providing scalability, the platform equips the franchise with tools to enhance operational efficiency—a critical element for a brand dealing with importing proprietary products and managing a complex supply chain. 

     

    “We were really looking for a tool that checked a number of boxes,” says Mallozzi. “Restaurant365 had it, but they also made a commitment to build on it, to build a roadmap to it, to allow it to do a lot of the functionality we needed that just wasn’t out there.”

     

    Massimo Mallozzi‘s strategic vision ensures that Paris Baguette not only preserves its high standards but also successfully navigates the challenges of growth in the competitive landscape of the food industry.

    Watch the interview to learn more about maintaining attention to quality amidst growth, the vast abilities of Restaurant365, and much more. 

     

    Don’t miss your chance to attend the last Restaurant365 Restaurant Transformation Tour in New York! Use the link below to grab your tickets.

    /*! elementor - v3.16.0 - 20-09-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links

     

    watch here Interview Takeaways

    Maintaining Quality and Growth in a Franchise Organization – Quality and quantity can coexist. For Massimo Mallozzi, he understands what makes Paris Baguette success is the attention to detail, which continues to be the case as the company grows.

     

    Commitment to Quality: Paris Baguette’s Success – Quality is what drew Massimo Mallozzi to Paris Baguette as an employee. Now in the company, he continues to aim to create quality products that replicate the genuine taste of France. 

     

    Implementing Restaurant365 for Efficient Restaurant Operations – Massimo Mallozzi searched high and low technology solutions for Paris Baguette. Until finding Restaurant365, he couldn’t find that solution. With R365, he found both a solution and a growing partnership.

    /*! elementor - v3.16.0 - 20-09-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video Cali ...]]>     0:15:56 false Operating a Stress Free Restaurant with Stephanie Bernstein     Automating Lease Management with Tom Lonergan of Leasecake https://content.calibbq.media/automating-lease-management-with-tom-lonergan-of-leasecake/ 119118606 https://content.calibbq.media/?p=12879 Shawn P. Walchef Wed, 04 Oct 2023 14:40:38 -0400 Tom Lonergan is the Director of Business Development at Leasecake. During the Restaurant Transformation Festival put on by Restaurant365 in Austin, TX, he discussed how Leasecake is using technology to change the landscape of restaurant real estate. 

    “We want to do is really help restaurant operators manage real estate operations so that they can focus on providing really good customer experiences in their restaurants,” Lonergan explains to host Shawn P. Walchef. 

    Listen to this interview to learn more about lease management automation, using Restaurant365 for real estate accounting, and storytelling through educating the customers.

    Don’t forget to use the link below to grab your tickets to the final Restaurant Transformation Tour stop in New York!

    ]]>     0:13:48 false Operating a Stress Free Restaurant with Stephanie Bernstein     Leveraging Viral Moments with Priyam Saraswat of Voosh.ai https://content.calibbq.media/leveraging-viral-moments-with-priyam-saraswat-of-voosh-ai/ 119043224 https://content.calibbq.media/?p=12867 Shawn P. Walchef Mon, 02 Oct 2023 09:05:43 -0400 Priyam Saraswat (@priyamsaraswat) has managed to stand out as a trailblazer in the ever-evolving landscape of digital content creation. As the founder of Voosh.ai, a virtual Restaurant Marketplace Intelligence platform that increases efficiency, enhances customer experience, and boosts third party profits, he has leveraged his passion for content and unique perspective on digital hospitality to transform the way restaurant entrepreneurs navigate the challenges of the industry.

     

    At the core of Saraswat’s approach is the belief that everything we do in our daily lives has the potential to be engaging content. His Instagram success is a testament to this philosophy, where he simplifies the creation process, emphasizing the vast reach that well-crafted content can achieve. According to Saraswat, whether it’s lifestyle, education, or casual fun, the key is reaching the right audience through the right channels.

    “This whole world we live in, we are just creating content on a daily basis,” Saraswat tells host Shawn P. Walchef of Cali BBQ Media.

     

    Born in India and now immersed in San Francisco, Saraswat has a global perspective to digital hospitality but firmly believes that the fundamentals of hospitality remain constant to give the customer the best experience. However, Voosh was created to ensure that the proper adaptation to the digital era takes place seamlessly for restaurant operators old and new. 

     

    “How I see it,” explains Saraswat, “is that the fundamentals of hospitality will always remain the same, that you have to give the best experience to the customer.”

     

    Understanding the challenges faced by restaurant entrepreneurs, Saraswat founded Voosh.ai to address gaps and blind spots in their operations. The platform employs automation strategies that streamline processes, saving time and resources. Saraswat envisions Voosh.ai as the solution that allows entrepreneurs to focus on what they do best — creating exceptional food.

     

    “We respect the fact that most of the entrepreneurs in this place are from the hospitality background and we want them to make the best food.” says Saraswat. “We want them to just satisfy the customer the way they have been doing it traditionally and leave the rest of that stuff to us. “

    /*! elementor - v3.16.0 - 20-09-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links Watch HERE /*! elementor - v3.16.0 - 20-09-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways

    We’re Creating Content Everyday  – Priyam Saraswat is a content creator at heart. He has had great success with his instagram posts from implementing the simplified approach of all things having the possibility of being content.

    Differences in Digital Hospitality in US and India – Priyam Saraswat has roots in India, which gives him the unique perspective of digital hospitality both there and here in the United States. For Saraswat, the difference is simply in the willingness to adapt to the digital era.

     0:43:33 false Operating a Stress Free Restaurant with Stephanie Bernstein     The Power of One Restaurant Location with Eric and Melissa Rickman https://content.calibbq.media/the-power-of-one-restaurant-location-with-eric-and-melissa-rickman/ 118991504 https://content.calibbq.media/?p=12860 Shawn P. Walchef Wed, 27 Sep 2023 19:55:23 -0400 Eric and Melissa Rickman are the CEO and Operators of Wholly Stromboli (@wholly_stromboli) in Fort Lupton, CO. Now 14 years in, Wholly Stromboli was the manifestation of a lifelong dream for Melissa. 

     

    “Melissa Rickman:  It was something I wanted to do my whole life.” she tells host Shawn Walchef of Cali BBQ Media . “I always say that I had built Wholly Stromboli a long time ago, right in my heart.”

     

    Watch the interview conducted at the Restaurant Transformation Festival in Austin, TX to learn about Rickman’s approach to the family business, the importance of investing on the front end, and creating processes.

     

    Use the link below to grab tickets to the last Restaurant Transformation Tour stop in New York!

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links WATCH ON YOUTUBE /*! elementor - v3.15.0 - 20-08-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5

    It’s a Business First – Wholly Stromboli is indeed a lifelong dream come true. However, it is still first and foremost a business. For Eric and Melissa Rickman, the business aspect of Wholly Stromboli must remain in the forefront in order for it to continue as an establishment to be enjoyed by its customers.

     

    Spend the Money…Now! – When Melissa Rickman speaks to other Pizza Restaurant owners she preaches one thing: spend the money. To her, paying a little more upfront is worth the reassurance, as opposed to trying to find time later while having to operate as a fully functioning establishment.

     

    Duplicable Processes and Systems for Growth – Eric and Melissa Rickman currently operate out of only one location. However, if they were to open a second store, they have the business systems and processes in place to replicate the success of their original location.

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video Cali BBQ Media ...]]>     0:14:43 false Operating a Stress Free Restaurant with Stephanie Bernstein     Operating a Stress Free Restaurant with Stephanie Bernstein https://content.calibbq.media/operating-a-stress-free-restaurant-with-stephanie-bernstein/ 118915148 https://content.calibbq.media/?p=12836 Shawn P. Walchef Fri, 22 Sep 2023 01:18:56 -0400 Stephanie Bernstein is the Partner Marketing Lead at 86 Repairs, a company dedicated to making restaurant operators lives by helping with one of the more frustrating parts of the business; unexpected repairs. In essence, 86 Repairs steps in to handle repairs and maintenance, allowing restaurant professionals to focus on what truly matters to them.

     

    “So we are taking repairs off your plate. It should not be something that you have to worry about when you’re a director of operations trying to scale and expand your business,” she explains to show host Shawn Walchef at the Restaurant Transformation Festival in Austin, TX. 

     

    86 Repairs leverages their team of industry professionals to assess whether a repair is genuinely necessary before dispatching a vendor as a testament to them prioritizing customer service. This proactive approach not only saves time but also potentially saves restaurant owners money by avoiding unnecessary repairs.

     

    “You can text 86 repairs an hour on demand, and a customer service team of former restaurant industry professionals would go ahead and walk you through initial troubleshooting steps to make sure that we’re not immediately dispatching a vendor for something that’s as simple as toggling the breaker or plugging something back in.” says Bernstein.

     

    Bernstein understands the unique challenges faced by restaurant operators by emphasizing the importance of addressing repairs and maintenance as an integral part of restaurant operation. Her commitment to simplifying the repair process and continuously learning from restaurant operators’ experiences underscores 86 Repairs’ dedication to its evolving mission to help more customers navigate the challenges of running a successful restaurant.

     

    Watch and listen to the interview to learn about 86 Repairs and how they work to alleviate the stress of repairs for restaurant operators. Also, be sure to use the link below to purchase your tickets for the Restaurant Transformation Tour coming to New York on November 30!

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links watch here Interview Takeaways

    One Less Thing to Worry About – With all business comes the unforeseen cost of repairs. Stephanie Bernstein and 86 Repairs is designed to take that stress off of restaurant owners’ plates and handle repairs for them.

     

    Efficiency + Expertise = Elite Customer Service – With customer service being paramount, 86 Repairs taps into their resources of restaurant industry professionals to help owners determine if a true repair is needed prior to dispatching one of their vendor partners. This is done to save time and potentially save money in the event of something breaking or malfunctioning.

     

    Simplifying Marketing Material – Stephanie Bernstein knows that restaurant operators have a lot on their minds, but she also understands that repairs and maintenance cannot be ignored. As the Partner Marketing Lead, a part of her job is to market the benefits of collaborating with 86 Repairs. For her, the best way to do that is to speak the language of restaurant operators.

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video C...]]>     0:10:05 false Operating a Stress Free Restaurant with Stephanie Bernstein     Building a Family Legacy with Mario Padrino Sr. and Mario Padrino Jr. https://content.calibbq.media/building-a-family-legacy-with-mario-padrino-sr-mario-padrino-jr/ 118838560 https://content.calibbq.media/?p=12822 Shawn P. Walchef Fri, 15 Sep 2023 13:42:46 -0400 Mario Padrino Sr. inherited Padrino Cuban Restaurants at the young age of 24, after being handed the keys by his father while he was still living. During his journey he grappled with the relentless chaos of restaurant management. However, through guidance from thought leaders like Zig Ziglar, he learned to view challenges differently, leading to a remarkable reduction in issues.

     

    Now an experienced owner, he is setting the path to build on that family legacy with his son Mario Jr and his siblings. 

     

    “I guess it was a model that they didn’t say, you got to do this, but to me, I wanted them to feel ownership while they were young.” says Padrino Sr. to host Shawn Walchef.

     

    Their commitment to growth knows no bounds, as evidenced by their journey from South Florida to the Restaurant Transformation Festival in Austin, TX. After five years with Restaurant365’s systems, both Padrinos continue to seek improvement, particularly Mario Jr., who aims to master all options on their path to excellence. 

    Watch this interview conducted at the Restaurant Transformation Festival in Austin, TX to learn more about building a legacy, the power of perspective, and the importance of industry events.

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links watch here /*! elementor - v3.15.0 - 20-08-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Links

    Change Starts with a Changed Perspective – Mario Padrino Sr. hated all the came chaos that came with owning a restaurant. Not only was frequent, but it it often happened during the most inconvenient times. However, he noticed, with the help of though leaders like Zig Ziglar, the frequency of issues began to tail off as he changed his perspective.Leaving a Legacy – Mario Padrino Sr. was handed the keys to the restaurant by his father, who didn’t start the business until the age of 62, essentially making him a business owner at 24 years old. The gesture served as a model for Padrino Sr. as he is setting the stage for the Padrino Family legacy to continue.Attending the R365 Events – The Padrino Family traveled from South Florida to Austin, TX to attend the Restaurant Transformation Festival. For them, there is not place too far to travel if an opportunity to learn is present. After five years of implementation, both Padrino’s agree that there is so much to learn about R365’s systems, and Mario Jr., in particular, wants to eliminate as many blind spots as possible.

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover...]]>     0:16:45 false Building a Family Legacy with Mario Padrino Sr. and Mario Padrino Jr.     Strategic Partnership & Effective Integration with Steve Song, Sean Brennan, and Paul Bedeski https://content.calibbq.media/strategic-partnership-effective-integration-with-steve-song-sean-brennan-and-paul-bedeski/ 118055382 https://content.calibbq.media/?p=12780 Shawn P. Walchef Thu, 07 Sep 2023 15:47:37 -0400 When it comes to integration, Steve Song, Chief Financial Officer at Luke’s Lobster (@lukeslobster) has it figured out. Partnering with Qu POS (@qu_pos) and Restaurant365, Song and company have gladly handed over IT tasks to their counterparts. 

    “When I found these two organizations,” Song says of Qu and R365, “there are not so many middle people who are just clogging up the data or compromising data integrity that allows me to scale and use their IT teams. We don’t even have IT.”

    Sean Brennan is a Hospitality Technology Specialist and serves as the Director of Sales at Qu POS. Though they offer a tremendous opportunity for restaurants, Brennan and Qu are selective with who they partner with in order to ensure they provide the best service to their strategic partners.

    “We are very deliberate in the segment that we focus on. We are an enterprise exclusive platform. We service only multi-unit operators in the fast, casual and quick service arena.” explains Brennan. “We want to be a gold medalist in one event, not a bronze medal decathlete trying to be everything for everyone.”

    Watch this Digital Hospitality Episode where the duo sits down with host Shawn Walchef and Paul Bedeski, Customer Success Manager at R365, at the Restaurant Transformation Festival in Austin, TX. 

    Make sure you purchase your tickets for the last two stops on the Restaurant Transformation Tour 2023 using the link below.

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links

    Luke’s Lobster Online: https://lukeslobster.com/

    Luke’s Lobster Instagram: https://www.instagram.com/lukeslobster/?hl=en

    Qu POS Online: https://www.qubeyond.com/

    Qu POS Instagram: https://www.instagram.com/qu_pos/

    Restaurant 365 Restaurant Transformation Tour Tickets: https://rtt.restaurant365.com/

    Sean Brennan LinkedIn: https://www.linkedin.com/in/sean-brennan-b4a8ba17/

    Steven Song LinkedIn: https://www.linkedin.com/in/stevenasong/

    Paul Bedeski LinkedIn: https://www.linkedin.com/in/paul-bedeski-55532a72/

    Watch here /*! elementor - v3.15.0 - 20-08-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways

    Efficient Integration – Steve Song took a look at his tech partners and became overwhelmed. Instead of trying to do it all, he partnered with Restaurant365 and Qu POS IT teams to handle that part of the business.

     

    Being a Gold Medalist – Sean Brennan has taken a deliberate approach to selecting their customer base. Instead of saying yes to everyone, he is strategic with who he says no to so that Qu can provide gold medal service.

     

    Feedback is Essential to Growth – Paul Bedeski has been with Restaurant365 for five years. During his time, he has seen the platform grow by asking for and receiving feedback from clients in order to consistently serve them the best way possible

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-vide...]]>     0:21:30 false The Importance of Integration with Mike Lubitz & Julia Gokcekian of Wolfgang Puck Worldwide     DH Bonus: Addressing Pain Points in Hospitality with Nicole Menden & Kristin Metzger https://content.calibbq.media/addressing-pain-points-in-hospitality-with-nicole-menden-kristin-metzger/ 118024518 https://content.calibbq.media/?p=12771 Shawn P. Walchef Wed, 06 Sep 2023 16:14:56 -0400 Nicole Menden, CEO of WVC RubixCloud, and Kristin Metzger, practice growth leader of the restaurant industry for William Vaughn Company, have partnered with the likes of Restaurant365 to ease some of the stress that comes along with operating in the hospitality space. Both companies provide a litany of accounting services and aim to help restaurants become more effective and efficient.

     

    Watch Metzger and Menden’s interview with Shawn Walchef of Cali BBQ Media at the Restaurant Transformation Festival put on by Restaurant365 to learn more about taking over company’s accounting, the power of automation, and leveraging learning opportunities.

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links watch here /*! elementor - v3.15.0 - 20-08-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways

    “I Don’t Want to Do Accounting Anymore” – After providing a variety of education seminars during the pandemic, Kristin Metzger quickly realized that many in the industry just didn’t want to do their own accounting, and looked to her and Restaurant365 for guidance.

    Transformation Through Automation – If she had to name a biggest influence technology has had on business, Kristin Metzger would easily count automation as the game changer.

    Learning From Every Person – Events like the Restaurant Transformation Tour provide opportunities for partners like Nicole Menden and Kristin Metzger to learn the needs of potential clients and better ways to service them.

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} ...]]>     0:17:53 false The Importance of Integration with Mike Lubitz & Julia Gokcekian of Wolfgang Puck Worldwide     Bruce Nelson of NOVA Restaurant Group on The Magic of Restaurant Ownership https://content.calibbq.media/bruce-nelson-of-nova-restaurant-group-on-the-magic-of-restaurant-ownership/ 117512255 https://content.calibbq.media/?p=12763 Shawn P. Walchef Fri, 01 Sep 2023 12:13:11 -0400 Interview with CFO of NOVA Restaurant Group Bruce Nelson about the inspiration behind his book, the reality of owning a successful restaurant, and implementing Restaurant365 technology as a solution.

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    After years in the industry, Bruce Nelson, CFO of NOVA Restaurant Group decided it was time for him to jump into the business as an owner. Once in it, he quickly learned that the idea of hard work being the only requirement for success was a myth. He soon realized the magic that creates a successful restaurant, and wanted to share the lessons he learned from missteps and mistakes with others. He did so in his first book Restaurant Management: The Myth. The Magic. The Math.

     

    Watch Nelson’s interview with host Shawn P. Walchef of Cali BBQ Media at the first Restaurant Transformation Festival put on by Restaurant 365 in Austin, TX. Don’t miss the opportunity to grab your tickets for the last two stops of the Restaurant Transformation Tour in the links below.

    Episode Links Watch Now /*! elementor - v3.15.0 - 20-08-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways

    Compelled to Share – After working in the restaurant industry for years, Bruce Nelson decided it was time to open his own restaurant. He made plenty of mistakes prior to figuring it out. Overcoming those mistakes was the inspiration behind his book Restaurant Management: The Myth. The Magic. The Math.

     

    The Myth vs. The Magic – Many restaurant owners get into the industry for similar reasons. They love food and love serving good food. They often believe if they work hard enough, their dream of a successful restaurant will come true. However, Bruce Nelson has been around long enough to know where the real magic happens.

     

    Restaurant365 as a Solution – Bruce Nelson and his team was spending an enormous amount of time mining data and taking a while to make decisions. Since 2017, they have implemented all three pillars of R365’s suite of services, and Nelson attends R365 events to learn more.

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-vid...]]>     0:16:33 false The Importance of Integration with Mike Lubitz & Julia Gokcekian of Wolfgang Puck Worldwide     The Importance of Integration with Mike Lubitz & Julia Gokcekian of Wolfgang Puck Worldwide https://content.calibbq.media/the-importance-of-integration-with-mike-lubitz-julia-gokcekian/ 116689219 https://content.calibbq.media/?p=12711 Shawn P. Walchef Fri, 25 Aug 2023 21:59:47 -0400 Wolfgang Puck (@wolfgangpuck) is a well known chef and restaurant owner. Not many people know about the business behind the scenes. Mike Lubitz, CFO at Wolfgang Puck Fine Dining and Worldwide, and Julia Gokcekian, Controller at Wolfgang Puck, are two important parts of the braintrust behind the finances involved in operating the restaurant titan.

     

    In an interview with host Shawn P. Walchef of Cali BBQ Media at the First Annual R365 Restaurant Transformation Festival in Austin, TX, Lubitz and Gokcekian talks candidly about their switch to the suite of services from Restaurant365 and their plans to expand the partnership in the future. 

    Watch the interview to learn more about collaboration at networking events, R365 Integration, and the difference between a cook and a chef according to Wolfgang Puck.

     

    Don’t miss the opportunity to experience the Restaurant Transformation Tour 2023 for yourself! Use the link below to purchase tickets for the tour coming to a town near you.

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links

    Wolfgang Puck Online: https://wolfgangpuck.com/Wolfgang Puck Instagram: https://www.instagram.com/wolfgangpuck/Julia Gokcekian LinkedIn: https://www.linkedin.com/in/julia-gokcekian-049b63107/Mike Lubitz LinkedIn: https://www.linkedin.com/in/michael-lubitz-a5833b10/Restaurant 365 Restaurant Transformation Tour Tickets: https://rtt.restaurant365.com/

    watch now /*! elementor - v3.15.0 - 20-08-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways

    Collaboration over Competition – Events, such as the Restaurant Transformation Festival put on by R365, is a great networking opportunity. For Mike Lubitz it is also a great reminder that the restaurant industry is refreshing built on collaboration and not necessarily competition. Diving into Restaurant365 – Julia Gokcekian and her accounting team used a previous program prior to implementing R365’s capabilities. Since then, the company has grown and the services offered by R365 has increased, and Gokcekian is excited to find new ways to deepen the partnership.The Difference Between a Cook and a Chef – Wolfgang Puck is a mastermind. As a lesson to up and coming chefs, he wanted to provide an opportunity for them to step out of simply being a cook, and step into all that encompasses being a chef.

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-im...]]>     0:32:58 false The Importance of Integration with Mike Lubitz & Julia Gokcekian of Wolfgang Puck Worldwide     Expanding by Outsourcing with Wayne Lipschitz of R&R FMG https://content.calibbq.media/expanding-by-outsourcing-with-wayne-lipschitz-of-rr-fmg/ 116632559 https://content.calibbq.media/?p=12674 Shawn P. Walchef Wed, 23 Aug 2023 16:05:41 -0400 Wayne Lipschitz is the CEO of Restaurant & Retail Financial Management Group (@rrfmg), or R&R FMG, where their goal is to grow your business. Whether your business needs help with daily financials, or a temporary Chief of Finance, R&R FMG is there for you. 

     

    In this conversation with host Shawn Walchef of Cali BBQ Media at Restaurant 365’s First Ever Restaurant Transformation Festival in Austin, TX, Lipschitz discussed a plethora of topics, including all that R&R FMG has to offer and the importance of attending industry events. 

     

    Watch the interview and don’t forget to use the link below to grab your tickets to the upcoming Restaurant Transformation Tour coming to a city near you!

    /*! elementor - v3.15.0 - 20-08-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links

    Restaurant & Retail Financial Management Group Online: https://rrfmg.com/R&R FMG Instagram: https://www.instagram.com/rrfmg.ca/Wayne Lipschitz Linkedin: https://www.linkedin.com/in/wayne-lipschitz-b71198/Restaurant365 Restaurant Transformation Tour Tickets: https://rtt.restaurant365.com/

    Watch here /*! elementor - v3.15.0 - 20-08-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways

    Doing it All – Simply put, R&R FMG is as close to a catch all financial management company as you could get. They will do everything from serve as temporary CFO of a company to outsourcing work for them. Basically, Wayne Lipschitz and company are in the business of growing businesses.Instilling Confidence into Small Business – Wayne Lipschitz and R&R FMG take on the responsibility of growing businesses by handling a large portion of the back office work. At times, small businesses struggle to take a hands off approach, but Lipschitz makes a point in showcasing how doing so is helpfulThe Importance of the R365 Restaurant Transformation Festival – With all that his company does, it is important for Wayne Lipschitz to get involved in events like the ones Restaurant 365 puts on. For him, the camaraderie and ability to build and deepen relationships is reason enough to attend.

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    Digital Hospital...]]> 0:28:19 false Organic Growth in Business with Caroline Scannell of Paperchase Accountancy https://content.calibbq.media/organic-growth-in-business-with-caroline-scannell-of-paperchase-accountacy/ 115185634 https://content.calibbq.media/?p=12588 Shawn P. Walchef Fri, 18 Aug 2023 13:01:15 -0400 Caroline Scannell (@scannellous) is the Director of Brand Development at Paperchase Accountacy. One of her responsibilities at the brand is to keep Paperchase’s name as pristine as it has been in this new digital age. 

    According to Scannell, Paperchase’s most significant marketing has been accomplished through tried and true word of mouth. 

     

    “Our product speaks for itself. And branding comes after in order to promote that.” says Scannell. 

     

    Watch the interview with host Shawn P. Walchef at the first ever Restaurant Transformation Tour Festival held in Austin, TX this year, and be sure to use the link below to grab your tickets for the upcoming shows in Chicago and New York.

     

    In case you missed it, we previously interviewed Paperchase CEO Nish Patel. Check in out in the links below to get a full understanding of the company’s capabilities.

    /*! elementor - v3.15.0 - 09-08-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links Watch Here /*! elementor - v3.15.0 - 09-08-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways

    Organic Growth – Paperchase Accountacy has a reputation that precedes them. According to Caroline Scannell, the company recently employed a sales team, but the classic word of mouth remains their strongest marketing technique. Content Via Celebration – For Caroline Scannell and Paperchase, engaging with restaurant owners is a true partnership. With social media being such an important vehicle for content, Scannell and company creates engagement by highlighting their partners’ wins on a detailed level so that all involved receive their proper due. The Importance of the Restaurant Transformation Tour – Collaborating and networking with like minded individuals is a large part of any successful person or business. Restaurant365’s Restaurant Transformation Tour provides Caroline Scannell a chance to learn, grow, and add to Paperchase’s toolbox.

    /*! elementor - v3.15.0 - 09-08-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-as]]>     0:14:15 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Generation Z Philanthropy with GiftAMeal Founder Andrew Glantz https://content.calibbq.media/generation-z-philanthropy-with-giftameal-founder-andrew-glantz/ 114672993 https://content.calibbq.media/?p=12576 Shawn P. Walchef Fri, 11 Aug 2023 13:46:30 -0400 GiftAMeal (@giftameal) founder Andrew Glantz set forth to bridge the gap between Gen Zers and millennials that wished to give back, and restaurants, who Glantz views as community pillars. Taking cues from companies like, Tom’s Shoes and Warby Parker, GiftAMeal adopted the “buy one get one free” model by allowing customers to scan a QR code or snap a picture of themselves or their food at participating restaurants. Doing so allows a meal to be donated from a local food bank to a person in need in that community.

     

    Watch the video below to learn more about how GiftAMeal came about, Glantz’s resiliency, and extending GiftAMeal beyond the walls of the restaurants.

    /*! elementor - v3.15.0 - 09-08-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links Watch Now /*! elementor - v3.15.0 - 09-08-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways

    Creating GiftAMeal – Andrew Glantz saw a hole in the restaurant industry that he went forth into filling with GiftAMeal. As a proud “Gen Z’er”, Glantz merged technology and philanthropy to activate GiftAMeal from idea to executed business.Resilience Born Out of Rejection – GiftAMeal received a $50,000 grant from Amazon, but it took five rejections and an unforeseen opportunity for that to happen. Coming out of that experience, Andrew Glantz built a determination to persevere through any disappointment that may present itself. Beyond the Four Walls of GiftAMeal – Andrew Glantz believes that restaurants are, by nature, community fixtures. With GiftAMeal, he and his colleagues are aiming to partner with genuine community engagement to create relevant social impact.

    /*! elementor - v3.15.0 - 09-08-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%;aspect-ratio:var(--video-aspect-ratio);-o-object-fit:cover;object-fit:cover;-o-object-position:center center;object-position:center center}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-custom-embed-image-overlay{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-custom-embed-image-overlay img{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — 0:32:31 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg Increasing Revenue Through Digital Hospitality with Austen Asadorian of SEVENROOMS https://content.calibbq.media/increasing-revenue-through-digital-hospitality-with-austen-asadorian-of-sevenrooms/ 105073732 https://content.calibbq.media/?p=12441 Shawn P. Walchef Thu, 06 Jul 2023 13:23:26 -0400 Austen Asadorian (@aasodorian) is not just the Senior Vice President of Sales at SEVENROOMS (@sevenrooms), he is a true believer in the brand. Joining the company after several years in the food industry, Asadorian has first hand experience of what a positive customer experience can do for a company. 

     

    During this year’s National Restaurant Association Show, Asadorian sat with Digital Hospitality host Shawn Walchef (@shawnpwalchef) of calibbq.media to talk about SEVERNROOMS global reach, consistent digital hospitality, and the secret to selling.

     

    Listen and watch this week’s Digital Hospitality episode and be sure to register for NRA Show 2024 at https://www.nationalrestaurantshow.com/. 

    Episode Links Watch Now 5/5 Interview Takeaways

    SEVENROOMS Allows for Consistent Digital Hospitality: Austen Asadorian has had a lengthy career in hospitality. Prior to his career at SEVENROOMS, he noticed that positive customer experiences often changed when management or staff changed. SEVENROOMS has set out to ensure the culture remains with the restaurant regardless of its employees.

     

    Partnerships Outside of Restaurants: SEVEROOMS’ partnerships extend beyond restaurants and into other areas of the hospitality sector, namely hotels. One of its major partnerships has been with Marriott, which helped transform the brand into a global entity.

     

    The Secret to Selling is Understanding: For Austen Asadorian, understanding customer needs and goals is the key to effective sales. The knowledge gained from understanding can be used to effectively determine what best serves the customers needs.

    Play Video Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    Facebook Twitter Youtube Apple Instagram Linkedin Spotify ]]>     0:15:42 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Increasing AI Usage in Restaurants with Brendan Sweeney and Tony Roy of Popmenu https://content.calibbq.media/increasing-ai-usage-in-restaurants-with-brendan-sweeny-and-tony-roy-of-popmenu/ 98540168 https://content.calibbq.media/?p=12395 Shawn P. Walchef Thu, 15 Jun 2023 13:32:06 -0400 Brendan Sweeny and Tony Roy are the cofounders of digital hospitality titan, Popmenu. Popmenu has a plethora of tools and an extremely knowledgeable team that comes together for one main goal, to help businesses grow through the efficient use of technology. The separator is that Sweeney and Roy value relationships and problems solving with an understanding that solving one problem isn’t the finish line, and tailor plans specific to each individual business’ goal.

    Both gentlemen spoke with Cali BBQ founder and Digital Hospitality host Shawn Walchef at the 2023 National Restaurant Association Show about maintaining.and growing long standing relationships with clients and the increasing implementation of AI in restaurants.

    /*! elementor - v3.13.3 - 28-05-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Episode Links watch on youtube /*! elementor - v3.13.3 - 28-05-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 Interview Takeaways

    PopMenu is a Guide into the Digital World – Most restaurant owners did not enter the industry as internet savants. Luckily, Brendan Sweeney and Tony Roy created Popmenu to help usher those in the restaurant industry into the digital era efficiently, and allow the latest technology to help boost business.

     

    Integrating AI into the Restaurant Industry – Popmenu has been using AI for quite some time, which has helped them ahead of the curve when showing customers how they can use the controversial technology to improve their restaurant’s efficiency and improve the lives of the workers.

    Being a “Hammer” for Clients – Popmenu prides itself on providing solutions for their clients. For them, it doesn’t stop at simply supplying a piece of equipment or a technology consultation. Sweeney, Roy, and the team make it their mission to build and maintain a relationship with customers to truly service their needs and help tell their brand stories.

    /*! elementor - v3.13.3 - 28-05-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{positio...]]>     0:30:49 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Adding Leadership and Growing Your Business with Paul Walker https://content.calibbq.media/adding-leadership-and-growing-your-business-with-paul-walker/ 97145891 https://content.calibbq.media/?p=12388 Shawn P. Walchef Thu, 08 Jun 2023 13:35:37 -0400 Paul Walker (@villageinn) is the President of Walker Group Restaurants. Since taking over the family business, it has grown rapidly. Though they weren’t fully prepared, Walker and company heeded the advice of his grandfather to “figure it out”. 

    Now with expansion on the horizon, Walker sat with host Shawn Walchef at this year’s Restaurant365 Restaurant Transformation Tour to discuss figuring it out, working with technology partners, and outsourcing to grow.

     

    Be sure to grab your tickets (link below) to the Restaurant Transformation Tour 2023 coming to a city near you.

     

    Episode Links:

     

    Watch Here 5/5 Interview Takeaways

    Figure it Out – Paul Walker’s family business grew quickly; maybe too quick to some. Though he  wasn’t sure what to do, Walker knew he had to tap into his grandfather’s advice to “figure it out”. With time and a focus on improvement, he was able to do just that.

    It’s About Implementation – Training and manuals are great, but Paul Walker knows that it is about implementing what is learned. When selecting technology partners, efficient implementation is paramount for Walker.

    Outsourcing and Bringing in Leadership – Relenting control is difficult for anybody, but when a company grows at the pace of Paul Walker’s, it is important to understand and address possible blindspots and manage time effectively. Walker was able to do that by connecting with industry leaders at events like Restaurant 365’s Restaurant Transformation Tour.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    Facebook Twitter Youtube Apple Instagram Linkedin Spotify ]]>     0:14:37 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Enhancing Your Restaurant Atmosphere with Ben Sennet and Tammy Evrard of Atmosphere https://content.calibbq.media/enhancing-your-restaurant-atmosphere-with-ben-sennet-and-tammy-evrad-of-atmosphere/ 96958635 https://content.calibbq.media/?p=12370 Shawn P. Walchef Thu, 01 Jun 2023 12:53:09 -0400 Every year, restaurant and hospitality leaders gathered at the National Restaurant Association, or NRA show. This year, host Shawn Walchef (@shawnpwalchef) met with VP of Enterprise Platform Sales, Ben Sennet, and VP Sales & Brand Partnerships, Central Region, Tammy Evrad, to discuss how Atmosphere (@atmosphere.tv) helps restaurants take on the the challenge of keeping customers engaged. 

     

    Atmosphere is a company that offers entertainment solutions, and recognized the opportunity to reach captive audiences in venues like doctor’s offices and laundromats during the pandemic. By diversifying their offerings, they prevent boredom and aimless scrolling, effectively promoting brand visibility for both corporate entities and smaller franchise locations. 

     

    Watch and listen to this week’s episode to learn more about Atmosphere and the company’s incredibly important role in Digital Hospitality.

    Watch Now /*! elementor - v3.13.3 - 28-05-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 /*! elementor - v3.13.3 - 28-05-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Interview Takeaways:

    The Purpose for Atmosphere – Engaging customers is extremely important to restaurant owners. Atmosphere allows owners to have options for their television screens beyond the standard, redundant sport shows and highlights. 

     

    Diversifying During Covid – With the obvious shift in the restaurant business during COVID, Tammy Evrad says Atmosphere had to follow suit and go where the people were still going. Doctor offices, laundromats, etc were places people went and waited while watching television screens. Therefore, an opportunity to diversify was present.

    Love for the “Little Guys” – Atmosphere provides service at the large scale corporate and smaller franchisees. For Ben Sennet, it is important for Atmosphere to be a part of the marketing strategy for the smaller entities and play a role in engaging their community on a local and national level.

    /*! elementor - v3.13.3 - 28-05-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    /*! elementor - v3.13.3 - 28-05-2023 */ .elementor-widget-social-icons.elementor-grid-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-g...]]>     0:18:02 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Creating New Technology Habits with Tim McLaughlin https://content.calibbq.media/creating-new-technology-habits-with-tim-mclaughlin/ 96772418 https://content.calibbq.media/?p=12355 Shawn P. Walchef Thu, 25 May 2023 12:49:57 -0400 Tim McLaughlin is a technology savant. His company, GoTab (@gotab.inc), pushes technology, such as QR codes, to the forefront of the hospitality industry by putting the guest at the center of the POS experience. 

     

    “I would say get a demo if you want to actually know.” McLaughlin tells host Shawn Walchef (@shawnpwalchef) of calibbq.media.  “All the stuff I touched on [in the interview], that’s like one of 40 things that we do that nobody else in the industry does.”

    Listen and watch the full Digital Hospitality episode and let us know your experiences with QR Codes.

    Watch Here /*! elementor - v3.13.2 - 11-05-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 /*! elementor - v3.13.2 - 11-05-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Interview Takeaways

    The Psychology Behind Changing Habits – Using QR Code ordering, even after the pandemic, still requires a level of habit breaking for consumers. Tim McLaughlin approaches habit changing by addressing pain points. For him, you can find ways to create “pain avoidance”, habits can start to change.

     

    Digital Hospitality Revolution – Tim McLaughlin is an engineer by trade. However, the upcoming movement into a more digitally forward hospitality space brings him great joy. He is set to ease the angst of customers with ordering food digitally, especially because society orders essentials online everyday using platforms like Amazon.

     

    The Truth Behind QR Menus in Restaurants – QR Codes are a divisive piece of technology in the restaurant space. Tim McLaughlin believes that is due to the widespread misunderstanding and misuse of them within restaurants.

    /*! elementor - v3.13.2 - 11-05-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper{aspect-ratio:var(--video-aspect-ratio)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}@supports not (aspect-ratio:1/1){.elementor-widget-video .elementor-wrapper{position:relative;overflow:hidden;height:0;padding-bottom:calc(100% / var(--video-aspect-ratio))}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{position:absolute;top:0;right:0;bottom:0;left:0}}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video Cali BBQ

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    /*! elementor - v3.13.2 - 11-05-2023 */ .elementor-widget-...]]>     0:42:02 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Cali BBQ Talks National Restaurant Show 2023 with Kyle Inserra https://content.calibbq.media/cali-bbq-talks-national-restaurant-show-2023-with-kyle-inserra/ 96520012 https://content.calibbq.media/?p=12337 Shawn P. Walchef Tue, 16 May 2023 07:36:20 -0400 The National Association of Restaurant Show taking place from May 20 – 23  has been coined the “Super Bowl of the Industry” by some. Ahead of this year’s show, host Shawn Walchef (@shawnpwalchef) of Calibbq.media spoke with restaurant growth expert and commercial realtor Kyle Inserra (@kyleinserra) about why restaurant owners should attend the show and what to expect while there.

     

    In partnership with Digital Hospitality alum DAVO, has allowed the duo to giveaway free tickets to a lucky select few. Be sure to watch and Listen to the full episode to learn how to or ensure your attendance by purchasing tickets to the National Association of Restaurant Show 2023.

    5/5 Interview Takeaways

    Preparation is Key! – The National Restaurant Association (NRA) Show is a lot to take in. According to Kyle Inserra, the best thing to be is prepared. Be sure to map out your course and wear comfortable shoes to take full advantage of the event experience.

     

    Ticket Giveaway Courtesy of DAVO – Everyone loves a good giveaway! In conjunction with DAVO, Kyle and Shawn are giving away a few tickets to the NRA show completely free. There isn’t much time left DM @shawnpwalchef on Instagram, Twitter, or TikTok or message Shawn on LinkedIn for your chance to win.

    Telling Your Story is the Name of the Game – SmartPhone Storytelling is a pillar of Digital Hospitality. The NRA Show is a chance for restaurants to get their names out there and begin telling their story for themselves. No one is coming to tell it for you.

    Play Video Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    Facebook Twitter Youtube Apple Instagram Linkedin Spotify ]]>     0:23:08 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Data Storytelling with Tom Rutledge https://content.calibbq.media/data-storytelling-with-tom-rutledge/ 96190099 https://content.calibbq.media/?p=12275 Shawn P. Walchef Thu, 04 May 2023 11:28:44 -0400 Tom Rutledge (@rdmsgroup), the owner of outsource accounting firm RDMS (Restaurant Data Management System), is a problem solver. Speaking with host Shawn Walchef (@shawnpwalchef) of https://calibbq.media at this year’s Restaurant Transformation Tour put on by Restaurant365, Rutledge speaks on how their systems have proven to be a valuable tool for his company since its adoption in 2017. While there was some initial hesitation among team members, the unexpected changes caused by the COVID pandemic accelerated their adoption of the technology.

     

    Rutledge understands the importance of digital hospitality and engaging with customers through various channels as a necessary component to success in today’s climate. A part of that Digital Hospitality is ensuring that the RDMS story is being told consistently. 

     

    Watch and listen as Tom Rutledge discusses how his company has pivoted to embrace being outside of their comfort zone. Also, grab your tickets to the Restaurant Transformation Tour 2023 coming to a city near you!

    watch now /*! elementor - v3.12.2 - 23-04-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 /*! elementor - v3.12.2 - 23-04-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Interview Takeaways

    Going All In with Restaurant365 – Tom Rutledge positions RDMS as a service company that uses technology; not a technology company. One of those pieces of technology is the services of Restaurant365. Though everyone wasn’t on board immediately, the unexpected changes due to COVID expedited the buy in.

     

    Digital Hospitality Requires Full Engagement – With all of the ways to receive feedback and market beyond food sales, Tom Rutledge still feels that many restaurants miss the mark to fulfill their digital hospitality duties. As he says, if you are missing that mark, “you might as well be selling bad food”. 

     

    The Pitfalls of an Accounting Mindset – As accountants, Tom Rutledge and RDMS was admittedly focused on the numbers and their products. Unfortunately, that didn’t bring enough attention to the products they had to offer. They know they can help people, and have since included intentional efforts to share their story and become more recognizable as a brand. 

     

    /*! elementor - v3.12.2 - 23-04-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

     

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast

    ➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Cali BBQ Content — https://content.calibbq.media

    /*! elementor - v3.12.2 - 23-04-2023 */ .elementor-widget-...]]>     0:27:33 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Being Digitally Proactive with Troy Hooper and Massimo DeMarco https://content.calibbq.media/being-digitally-proactive-with-troy-hooper-and-massimo-demarco/ 96030136 https://content.calibbq.media/?p=12259 Shawn P. Walchef Thu, 27 Apr 2023 13:53:51 -0400 Digital Hospitality host Shawn Walchef (@shawnwalchef) of https://calibbq.media and special guests Troy Hooper, serial entrepreneur and Founder and CEO of Kiwi Restaurant Partners (@apineappleperspective) and Massimo DeMarco, CEO of Ghost Kitchen Brands and Founder of Kitchen United, as they discuss how the digital era is transforming the restaurant industry. 

     

    In this episode, which took place during last year’s National Restaurant Association Show, they explore the benefits of closing knowledge gaps and improving communication through technology.

     

    “Digital Hospitality is a blending of two worlds,” says Walchef. “We became a barbecue media company and we teach restaurant owners, business owners how important storytelling is.” 

     

    Learn how Cali BBQ Media’s philosophy of “Stay Curious. Ask Questions. Ask For Help.” is more relevant than ever in the digital age, and how Troy Hooper believes that help is now more accessible than ever before, and how you can take advantage of it.

     

    In this episode Massimo DeMarco also shares his insights on the importance of being prepared to pivot in an increasingly digital world and advocates for automation and robotics in the restaurant industry.

     

    Register Now for the National Restaurant Association Show 2023 taking place May 20 to 23, 2023 at McCormick Place in Chicago.

     

    Don’t forget to like, share, and subscribe to Digital Hospitality for more insights and conversations on the latest trends in the restaurant industry. 

    Watch Now /*! elementor - v3.12.2 - 23-04-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 /*! elementor - v3.12.2 - 23-04-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Interview Takeaways

    Digital Storytelling Evens the Playing Field – Shawn Walchef, host of Digital Hospitality, Troy Hooper, and Massimo DeMarco have all embraced the digital era. According to Walchef, not only does it close knowledge gaps, it also closes the loops of communication so people are able to obtain information at a more evenly distributed level.

     

    Asking for Help is Necessary and Easier than Ever – “Stay Curious. Ask Questions. Ask For Help.” Those are words that Cali BBQ Media was built on. For Troy Hooper, they believe those words ring true and help is more easily accessible today than ever before. 

    Prepare Proactively – Massimo DeMarco is a proponent of automation and robotics. With the world becoming increasingly digital, he warns restaurant owners of the perils of being unprepared to pivot and the benefit of being proactive.

    /*! elementor - v3.12.2 - 23-04-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media]]> 0:16:28 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg Raising the Digital Bar with David Esau https://content.calibbq.media/raising-the-digital-bar-with-david-esau/ 95611377 https://content.calibbq.media/?p=12215 Shawn P. Walchef Thu, 13 Apr 2023 13:33:33 -0400 David Esau (@davidresau) is a digital marketing consultant extraordinaire, owner of Click Track Marketing, and author of the book “Raising the Digital Bar” which is aimed at helping businesses grow their impact through digital marketing. As a former Google employee, he has a unique understanding of the digital marketing space.

     

    As his book lays out, he emphasizes the importance of automating processes and segmenting email lists to better connect with customers. Esau preaches consistency on social media and using multiple channels for posting and creating content that resonates with the audience. He believes that social media posting should be part of a daily routine and encourages sharing stories to connect with customers on a personal level. His ultimate goal is to build trust with small business owners and help them grow their businesses.

    Watch and listen to this with host Shawn Walchef to learn about efficient email marketing, creating the ultimate business card, and good social media practices for small businesses.

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.elementor-icon.elementor-social-icon{border-radius:10%}.elementor-shape-circle .elementor-icon.elementor-social-icon{border-radius:50%} Facebook Twitter Youtube Apple Instagram Linkedin Spotify watch here /*! elementor - v3.12.1 - 02-04-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.eleme...]]>     0:50:15 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Creating Relationships that Stick with Nish Patel of Paperchase Accountancy https://content.calibbq.media/creating-relationships-that-stick-with-nish-patel-of-paperchase-accountancy/ 95410923 https://content.calibbq.media/?p=12186 Shawn P. Walchef Thu, 06 Apr 2023 11:00:00 -0400 If humility is a prerequisite for hospitality, Nish Patel (@nishpcny), CEO of Paperchase Accountancy, has it in spades. In a sit down with host Shawn Walchef of https://calibbq.media/ during the 2023 Restaurant Transformation Tour put on by Restaurant365, Patel referred to his business as “small” despite having accounts internationally. 

     

    Paperchase began when Patel and his brothers pulled their expertise from running the family restaurant and accounting knowledge to form a business aimed to ease the stress of accounting within the hospitality space. Although modest in speaking about Paperchase, Patel fully understands its importance.

    “Without understanding of finance and numbers of the business, you will never be able to create a successful business. So you have to know what is happening in the day to day life of the restaurant,” he says.

    Listen and watch Nish Patel’s interview on the Digital Hospitality podcast as he discusses the power of referrals, Restaurant365’s positive affect on their business, and the importance of knowing your financial data.

     

    Also, be sure to purchase your tickets to Restaurant365’s Restaurant Transformation Tour coming to a city near you!

    Click here /*! elementor - v3.12.0 - 29-03-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 /*! elementor - v3.12.0 - 29-03-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Interview Takeaways

    Creating “Sticky” Relationships – Nish Patel still considers Paper Chase a small business. However, they have been able to create long lasting relationships with business and companies through high level service and hospitality that has allowed the business to expand internationally. 

     

    Paper Chase and Restaurant365  – After a meeting with Resturant365 co-Owner Morgan Harris, Nish Patel gained a better understanding of the company’s capability and began using their services in multi-unit locations. Patel applauds the investment saying “that’s what makes life so easy”. 

    “Without an Understanding of Finance, You Will Never Build a Successful Business” –  Nish Patel knows a thing or two about owning a business and about finance. He firmly believes that without looking at the data, sometimes daily, it will be impossible to have the information to build a business.

    /*! elementor - v3.12.0 - 29-03-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    /*! elementor - v3.12.0 - 29-03-2023 */ .elementor-widget-social-icons.elementor-grid-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-grid-mobile-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-grid-tablet-0 .elementor-widget-container{line-height:1;font-size:0}.elementor-widget-social-icons:not(.elementor-grid-0):not(.elementor-grid-tablet-0):not(.elementor-grid-mobile-0) .elementor-grid{display:inline-grid}....]]>     0:19:31 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Create Your Own Radio Station with Matt Plapp https://content.calibbq.media/create-your-own-radio-station-with-matt-plapp/ 95211636 https://content.calibbq.media/?p=12164 Shawn P. Walchef Thu, 30 Mar 2023 09:45:45 -0400 Matt Plapp (@mattplapp) is a Restaurant Influencer and a well-known name in the marketing world, particularly in the restaurant industry. He is the founder of America’s Best Restaurant, Plapp’s strong belief in the power of digital marketing has set him apart from other marketing professionals. He is a vocal advocate of using social media, email marketing, and other digital channels to reach customers and build brand awareness.

     

    Plapp’s belief in digital marketing has caused him to turn an unpublished book concept of having customers create their own radio station which focuses on the impact of digital marketing into chapters in two of his three published books. According to Plapp, the key to successful marketing is getting and retaining the attention of customers. He lives by a creed he learned from Grant Cardone that “money follows attention,” and teaches businesses to capture the attention of their target audience to be successful. Plapp’s insights and teachings have helped many businesses improve their marketing efforts and achieve significant growth.

    Listen or watch now to learn about creating your own radio station, capturing customer attention, and executing intentional marketing.

    Watch Now /*! elementor - v3.12.0 - 29-03-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 /*! elementor - v3.12.0 - 29-03-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Interview Takeaways

    Create Your Own Radio Station – Matt Plapp does a number of things. As an author, he has an unpublished book entitled “Create Your Own Radio Station” where he discuses the impact of digital marketing, which is something he truly believes in and has built a business teaching. The book may have not come out, but the concept is so important to Plapp that it has made it to two of his three books. 

     

    “Money Follows Attention” – Matt Plapp lives by a creed uttered by Grant Cardone that money follows attention. Plapp makes it a point to teach the companies and brands he works with the correct way to get and retain attention from customers. 

    “The Easiest Way to Talk to Nobody is to Talk to Everybody” – Marketing can be done easily, but effective marketing is difficult. According to Matt Plapp, though, it is possible to execute with proper intentionality.

    /*! elementor - v3.12.0 - 29-03-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;display:flex;border:none;background-color:#000}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video /*! elementor - v3.12.0 - 29-03-2023 */ .elementor-widget-social-icons.elementor-grid-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-grid-mobile-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-grid-tablet-0 .elementor-widget-container{line-height:1;font-size:0}.elementor-widget-social-icons:not(.elementor-grid-0):not(.elementor-grid-tablet-0):not(.elementor-grid-mobile-0) .elementor-grid{display:inline-grid}.elementor-widget-social-icons .elementor-grid{grid-column-gap:var(--grid-column-gap,5px);grid-row-gap:var(--grid-row-gap,5px);grid-template-columns:var(--grid-template-columns);justify-content:var(--justify-content,center);justify-items:var(--justify-content,center)}.elementor-icon.elementor-social-icon{font-size:var(--icon-size,25px);line-height:var(--icon-size,25px);width:calc(var(--icon-size, 25px) + (2 * var(--icon-padding, .5em)));height:calc(var(--icon-size, 25px) + (2 * var(--icon-padding, .5em)))}.elementor-social-icon{--e-social-icon-icon-color:#fff;display:inline-flex;background-color:#69727d;align-items:center;justify-content:center;text-align:center;cursor:pointer}.elementor-social-icon i{color:var(--e-social-icon-icon-color)}.elementor-social-icon svg{fill:var(--e-social-icon-icon-color)}.elementor-social-icon:last-child{margin:0...]]>     0:47:24 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Creating Brand Ambassadors with Rory Odell of Ike’s Love and Sandwiches https://content.calibbq.media/creating-brand-ambassadors-with-rory-odell-of-ikes-love-and-sandwiches/ 95211635 https://content.calibbq.media/?p=12147 Shawn P. Walchef Thu, 23 Mar 2023 10:57:44 -0400 Rory Odell, Senior Vice President of Operations at Ike’s Love and Sandwiches (@ikessandwiches) understands technology has become a necessity for restaurants to generate revenue. Odell and the team at Ike’s Love and Sandwich prioritize reviewing metrics to better serve their clients. With hospitality highlighted as a critical factor to drive customer loyalty, he emphasizes the importance of creating an excellent experience for clients. Odell frequents industry events, like The Restaurant Transformation Tour put on by Restaurant365, and views them as a valuable resource to learn about new technologies and services that can further enhance the restaurant experience at Ike’s Love and Sandwiches.

    Listen or watch Odell’s interview with Digital Hospitality Host Shawn Walchef of Cali BBQ Media and be sure to grab your tickets to the Restaurant365 Restaurant Tour 2023 coming to a city near you.

    watch now 5/5 Interview Takeaways

    “You Turn Them Off You Lose Revenue” – Technology is a restaurant necessity in this current climate. As Rory Odell and his team continue to build the digital hospitality at Ike’s Love and Sandwich, they prioritize reviewing the metrics as a way to better serve their clients. 

    Hospitality is Why You Go To Restaurants – As a general rule, we gravitate to spaces and businesses where we feel welcomed and enjoy the experience. Knowing that, Rory Odell  makes an effort to ensure Ike’s provides the level of service that lends itself to converting customers to brand ambassadors. 

    The Importance of Industry Events – Rory Odell knows it is important to learn about new technology and services that enhance the Ike’s Love and Sandwich experience, and industry events, like The Restaurant Transformation Tour, are the most efficient places to do so.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    Facebook Twitter Youtube Apple Instagram Linkedin Spotify ]]>     0:13:06 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     You Can’t Replace the Human with Salem Najjar https://content.calibbq.media/you-cant-replace-the-human-with-salem-najjar/ 94818353 https://content.calibbq.media/?p=12086 Shawn P. Walchef Thu, 16 Mar 2023 09:24:45 -0400 Salem Najjar (@servehg) is a serial entrepreneur, visionary, and CEO of SERVE Hospitality Group. His group is responsible for one of the largest franchisees of Tropical Smoothie Cafe in the Midwest with a total of 16 total units. As a certified CPA, Najjar uses his financial acumen to catapult his business ventures. Times have changed since he opened the first Tropical Smoothie, but even with the influx of artificial intelligence, Najjar still believes that some things are irreplaceable.

    Listen or watch this interview with Najjar done at the Restaurant Transformation Tour put on by Restaurant365 to learn more about how businesses can remain valuable, doing things right, and the importance of human touch.

     

    Be sure to grab your tickets for Restaurant365 Transformation Tour 2023 coming to a city near you!

    Watch Now /*! elementor - v3.11.2 - 22-02-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 /*! elementor - v3.11.2 - 22-02-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Interview Takeaways

    Businesses Can be Successful but Not Valuable – Salem Najjar has had the fortune of being extremely successful building Tropical Smoothie franchises. One of the reasons for that is his understanding that the true value of a business is in its processes, procedures, and surrounding company culture.

    If You’re Going to do Something, Do It Right – It’s a self explanatory concept. Salem Najjar advises any one that will listen to give their all to what they are doing. He attributes his success to being able to focus on his goals and strive to be the best Tropical Smoothie Franchisee. The Crossbreed of Restaurant365 and Human Interaction – Salem Najjar was a speaker at the Restaurant365 Transformation Tour. As a Restaurant365 customer, he echoes the Tropical Smoothie CEO’s sentiments that technology will continue to be an increasing part of business, but there is no substitute for human interaction.

    Salem Najjar Linkedin – https://www.linkedin.com/in/salemnajjarSERVE Hospitality Group Website – https://www.servehg.com/SERVE Hospitality Group Instagram – https://www.instagram.com/servehg/?hl=en

    /*! elementor - v3.11.2 - 22-02-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;border:none;background-color:#000}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ...]]>     0:24:58 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Embracing Automation with Steven Hoffman https://content.calibbq.media/embracing-automation-with-steven-hoffman/ 94624654 https://content.calibbq.media/?p=11981 Shawn P. Walchef Thu, 09 Mar 2023 09:26:59 -0500 Steven Hoffman (@foundersspace) is the CEO of Founders Space, which is a global innovation hub for entrepreneurs, corporations, and investors. As a solution to the work shortage that many businesses have experienced over recent years, Hoffman encourages the usage of Artificial Intelligence. 

     

    “Everything that can be automated will be automated over time. A.I. is an incredibly powerful technology machine learning” says Hoffman to Digital Hospitality host Shawn Walchef. 

     

    Listen or watch this interview with Hoffman to learn more about differentiating your business, the evolution of automation, and using technology correctly.

    Watch Now /*! elementor - v3.11.2 - 22-02-2023 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 /*! elementor - v3.11.2 - 22-02-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Interview Takeaways

    Why You? – Entrepreneurship is a difficult path to travel. Steve Hoffman advises business owners to find a way to differentiate from the competition and give customers a reason to come to their business, first. Nobody Cares…Unless it Works – Steve Hoffman fully understands that merely having the technology available in today’s climate isn’t as important as using the technology properly so that it works for your business.Everything That Can Be Automated, Will Be – Worker shortage and technological advances have forever changed the hospitality industry. Steven Hoffman believes, in the name of efficiency, everything that can be performed by Artificial Intelligence (AI) eventually will be to optimize efficiency.

    /*! elementor - v3.11.2 - 22-02-2023 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-wrapper iframe,.elementor-widget-video .elementor-wrapper video{height:100%;width:100%;border:none;background-color:#000}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video

    Steve Hoffman Instagram: https://www.instagram.com/foundersspace/?hl=enSteven Hoffman Books: https://www.foundersspace.com/books/Founder Space Website: https://www.foundersspace.com/Steve Hoffman Linkedin: https://www.linkedin.com/in/foundersspace

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

     

    /*! elementor - v3.11.2 - 22-02-2023 */ .elementor-widget-social-icons.elementor-grid-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-grid-mobile-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-grid-tablet-0 .elementor-widget-container{line-height:1;font-size:0}.elementor-widget-social-icons:not(.elementor-grid-0):not(.elementor-grid-tablet-0):not(.elementor-grid-mobile-0) .elementor-grid{display:inline-grid}.elementor-widget-social-icons .elementor-grid{grid-column-gap:var(--grid-column-gap,5px);grid-row-gap:var(--grid-row-ga...]]>     0:42:29 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     The Beauty of Automation with David Joseph https://content.calibbq.media/automation-with-david-joseph/ 94407085 https://content.calibbq.media/?p=11954 Shawn P. Walchef Thu, 02 Mar 2023 11:00:00 -0500 David Joseph is the co-founder of DAVO by Avalara. What began as just an idea, has flourished into a near necessity of any business’ tech stack by filling the essential gap of handling business taxes.

    “In your business book, there are plenty of things to stress about,” says Joseph to Digital Hospitality host Shawn Walchef of https://calibbq.media. “Don’t have undue stress and sales tax is just one of those things. There is no reason to stress about it when there is a tool out there to automate it and make it better and easier for you.”

    Watch now

    That tool is DAVO by Avalara, which has created an automated system that stashes a company’s sales tax to help ease the angst of tax obligations when it comes time pay those annual or quarterly dues. 

    The idea for DAVO wasn’t Joseph’s first idea, but it came about as a necessity after personally feeling the tax time pinch. 

     

    “Why can’t you take 7% of my credit card sales and just put it aside? I’ll be 80% there at the end of the month automatically,” inquired Joseph at the time with “there” being the amount needed to cover tax expenses. Though banks weren’t about to automate this process for him, Joseph says “the idea just stuck with me”. With the blessing of his accountant, he pressed forward with his idea of automation.

     

    Starting a business is difficult. Starting a restaurant business, is a word that supersedes that descriptor. However, DAVO provides an important service that is meant to take at least one thing off the overflowing plate of responsibilities for restaurant owners. That hospitality is built from a foundation of people believing in Joseph before believing in his product. 

     

    “We were out to dinner the other night with a friend of ours, and they were like, we knew nothing about what you were doing. We wanted to invest in you. We believe in you.” recalls Joseph. 

     

    Joseph now pays that deposit of belief forward by providing automated tax savings for companies providing them an opportunity to keep their dreams of ownership alive without the fear of drowning under the pressure of tax bills. 

     

    /*! elementor - v3.9.2 - 21-12-2022 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5 /*! elementor - v3.9.2 - 21-12-2022 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}Interview Takeaways

    Finally, a Good Idea – Prior to the technology stage that we currently live in, many things that are currently commonplace were not. Thanks to a little encouragement from his accountant, David Joseph stuck with an innovative idea he had that was the precursor to what would become DAVO.

     

    People Invest in People – When David Joseph and his partner started DAVO, they went through the customary phase of raising money. At a recent dinner, friends and family divulged that their investment was in David, more than DAVO. They may not have completely understood the concept, but they understood David’s passion, and that was enough.

     

    DAVO by Avalar Eases the Stress of Taxes – In short, DAVO is a tool that accounts for and files taxes for businesses. As a result, David Joseph and the crew often receive kudos from their customers for all but eliminating the stress of having to separate and file taxes to their respective states. Also, increasing the businesses efficiency and allowing business owners to get back to running their business.

    /*! elementor - v3.9.2 - 21-12-2022 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%}.elementor-widget-video .e-hosted-video .eleme...]]>     0:52:10 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Being an Accessible Leader with Alfredo Miro III of Baker’s Burgers https://content.calibbq.media/being-an-accessible-leader-with-alfredo-miro-iii-of-bakers-burgers/ 94205013 https://content.calibbq.media/?p=11941 Shawn P. Walchef Thu, 23 Feb 2023 08:02:06 -0500 Alfredo Miro III has an extensive history in the restaurant industry. When he joined Baker’s Burgers, the company was reluctant to make changes. They were comfortable. Now, with the implementation of Restaurant 365 technology, Miro is tapping into his leadership experience to grow Baker’s Burger in a way that makes sense to the brand.

    Listen or watch the interview with Host Shawn P. Walchef of Cali Media BBQ to learn about focusing on the best solutions, being an accessible leader, and partnering with Restaurant 365.

    Watch now 5/5 Interview Takeaways

    Focus on the Best Fitting Solution – Alfredo Miro III fully understands the hill Baker’s Burgers has to climb to succeed in the modern era. However, instead of searching for any solution, Miro and company put effort towards finding the best solutions for them. 

     

    Restaurant 365 Partnership – Here at Cali BBQ Media believe that Digital Hospitality is best accomplished through vendor partnerships. Alfredo Miro III and Restaurant 365 have a budding partnership that has allowed Miro a hands-on role in development, which has already resulted in growth and will continue to do so in the near and distant future.

    Balancing Leadership and Accessibility – Alfredo Miro III had the unique opportunity to work with Dave Thomas, the founder of Wendy’s. During that time, he shares stories of the famous founder working various positions within the actual Wendy’s restaurant. That experience made an impression on Miro that lasts to this day.

    Play Video Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    Facebook Twitter Youtube Apple Instagram Linkedin Spotify ]]>     0:26:30 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Living to Maximize Your Potential https://content.calibbq.media/living-to-maximize-your-potential/ 94039061 https://content.calibbq.media/?p=11933 Shawn P. Walchef Fri, 17 Feb 2023 09:48:45 -0500 Mason Bendigo (@breathinairpod) is a former athlete that has channeled his energy into helping others by creating and hosting the Breathin’ Air Podcast. Bendigo strives to help others live a full existence by “breathing air”, a necessary component of life, into their listeners and help them unlock their full potential mentally, physically and spiritually. 

     

    As the motto goes: “Everyday Action. Extraordinary Mindset.”

     

    Check out this Digital Hospitality podcast interview with the Bendiog partner to learn about living in the dash, creative constructs, and the goals for the Breathin’ Air Podcast.

    Watch now /*! elementor - v3.9.2 - 21-12-2022 */ @charset "UTF-8";.elementor-star-rating{color:#ccd6df;font-family:eicons;display:inline-block}.elementor-star-rating i{display:inline-block;position:relative;font-style:normal;cursor:default}.elementor-star-rating i:before{content:"\e934";display:block;font-size:inherit;font-family:inherit;position:absolute;overflow:hidden;color:#f0ad4e;top:0;left:0}.elementor-star-rating .elementor-star-empty:before{content:none}.elementor-star-rating .elementor-star-1:before{width:10%}.elementor-star-rating .elementor-star-2:before{width:20%}.elementor-star-rating .elementor-star-3:before{width:30%}.elementor-star-rating .elementor-star-4:before{width:40%}.elementor-star-rating .elementor-star-5:before{width:50%}.elementor-star-rating .elementor-star-6:before{width:60%}.elementor-star-rating .elementor-star-7:before{width:70%}.elementor-star-rating .elementor-star-8:before{width:80%}.elementor-star-rating .elementor-star-9:before{width:90%}.elementor-star-rating__wrapper{display:flex;align-items:center}.elementor-star-rating__title{margin-right:10px}.elementor-star-rating--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating--align-justify .elementor-star-rating__title{margin-right:auto}@media (max-width:1024px){.elementor-star-rating-tablet--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-tablet--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-tablet--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-tablet--align-justify .elementor-star-rating__title{margin-right:auto}}@media (max-width:767px){.elementor-star-rating-mobile--align-right .elementor-star-rating__wrapper{text-align:right;justify-content:flex-end}.elementor-star-rating-mobile--align-left .elementor-star-rating__wrapper{text-align:left;justify-content:flex-start}.elementor-star-rating-mobile--align-center .elementor-star-rating__wrapper{text-align:center;justify-content:center}.elementor-star-rating-mobile--align-justify .elementor-star-rating__title{margin-right:auto}}.last-star{letter-spacing:0}.elementor--star-style-star_unicode .elementor-star-rating{font-family:Arial,Helvetica,sans-serif}.elementor--star-style-star_unicode .elementor-star-rating i:not(.elementor-star-empty):before{content:"★"} 5/5

    Interview Takeaways

    Living in the “Dash” – It is inevitable that we all die at some point. For Mason Bendigo, it is important to create an enjoyable time in the “dash”. That “dash” is the time between birth and death.

     

    The Idea of Creative Constructs – Consistency is difficult. Mason Bendigo implements the idea of creative constructs, which is structuring what and when content will be recorded and distributed, and non-negotiable accountability measures to stay on a sustainable pace.

     

    Goals for The Breathin’ Air Podcast – Mason Bendigo strives to help a million people. The goal may seem lofty, but he believes if you shoot at the moon you will land on the stars, which is still successful.

    /*! elementor - v3.9.2 - 21-12-2022 */ .elementor-widget-video .elementor-widget-container{overflow:hidden;transform:translateZ(0)}.elementor-widget-video .elementor-open-inline .elementor-custom-embed-image-overlay{position:absolute;top:0;left:0;width:100%;height:100%;background-size:cover;background-position:50%}.elementor-widget-video .elementor-custom-embed-image-overlay{cursor:pointer;text-align:center}.elementor-widget-video .elementor-custom-embed-image-overlay:hover .elementor-custom-embed-play i{opacity:1}.elementor-widget-video .elementor-custom-embed-image-overlay img{display:block;width:100%}.elementor-widget-video .e-hosted-video .elementor-video{-o-object-fit:cover;object-fit:cover}.e-con-inner>.elementor-widget-video,.e-con>.elementor-widget-video{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)} Play Video Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

     

    /*! elementor - v3.9.2 - 21-12-2022 */ .elementor-widget-social-icons.elementor-grid-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-grid-mobile-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-grid-tablet-0 .elementor-widget-container{line-height:1;font-size:0}.elementor-widget-social-icons:not(.elementor-grid-0):not(.elementor-grid-tablet-0):not(.elementor-grid-mobile-0) .elementor-grid{display:inline-grid}.elementor-widget-social-icons .elementor-grid{grid-column-gap:var(--grid-column-gap,5px);grid-row-gap:var(--grid-row-gap,5px);grid-template-columns:var(--grid-template-columns);justify-content:var(--justify-content,center);justify-items:var(--justify-content,center)}.elementor-icon.elementor-social-icon{font-size:var(--icon-size,25px);line-height:var(--icon-size,25px);width:calc(var(--icon-size, 25px) + (2 * var(--icon-padding, .5em)));height:calc(var(--icon-size, 25px) + (2 * var(--icon-padding, .5em)))}.elementor-social-icon{--e-social-icon-icon-color:#fff;display:inline-flex;background-color:#818a91;align-items:center;justify-content:center;text-align:center;cursor:pointer}.elementor-social-icon i{color:var(--e-social-icon-icon-color)}.elementor-social-icon svg{fill:var(--e-social-icon-icon-color)}.elementor-social-icon:last-child{margin:0}.elementor-social-icon:hover{opacity:.9;color:#fff}.elementor-social-icon-android{background-color:#a4c639}.elementor-social-icon-apple{background-color:#999}.elementor-social-icon-behance{background-color:#1769ff}.elementor-social-icon-bitbucket{background-color:#205081}.elementor-social-icon-codepen{background-color:#000}.elementor-social-icon-delicious{background-color:#39f}.elementor-social-icon-deviantart{background-color:#05cc47}.elementor-social-icon-digg{background-color:#005be2}.elementor-social-icon-dribbble{background-color:#ea4c89}.elementor-social-icon-elementor{background-color:#d30c5c}.elementor-social-icon-envelope{background-color:#ea4335}.elementor-social-icon-facebook,.elementor-social-icon-facebook-f{background-color:#3b5998}.elementor-social-icon-flickr{background-color:#0063dc}.elementor-social-icon-foursquare{background-color:#2d5be3}.elementor-social-icon-free-cod...]]>     0:42:23 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     The Benefits of Partnering with Fooda – Carlos Chavira of Pancho’s Taqueria https://content.calibbq.media/the-benefits-of-partnering-with-fooda-carlos-chavira-of-panchos-taqueria/ 93833697 https://content.calibbq.media/?p=11883 Shawn P. Walchef Fri, 10 Feb 2023 12:33:22 -0500 Carlos Chavira is the co-owner of Pancho’s Taqueria (@panchostaqueira) in Massachusetts. Opening a restaurant was not his initial goal, but his sister convinced him to do so. With the help of Fooda, food technology platform that connects restaurants to people while at work, Chavira is attempting to get Pancho’s back to the trajectory it experienced prior to the COVID-19 impact.

     

    Check out this Digital Hospitality podcast interview with the Fooda partner to learn about preferring Fooda over a food truck, self care at work, and the importance of following directions.

    Watch on youtube 5/5 Interview Takeaways

    Fooda over Food Trucks – Carlos Chavira has formed a beneficial partnership between his Pancho’s Taqueria restaurant and Fooda, a food technology platform that connects restaurants to people while at work. That has allowed him to have Pancho’s food in numerous places without the overhead cost of a food truck. 

     

    Work Can Be a Form of Self Care – For Carlos Chavira, his coworkers have become family. Outside of his personal family, he feels as if he is a father figure in the restaurant. Though it takes long hours, Chavira is energized from being in the restaurant.

     

    Following Fooda Directions – Carlos Chavira has found the secret formula to being successful with Fooda. The secret is there is no secret. He believes the most successful path is to follow what Fooda sets out for its partners.

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    Facebook Twitter Youtube Apple Instagram Linkedin Spotify ]]>     0:25:28 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Scaling Business the Right Way - Bill Valentas of Freddy's Frozen Custard and Steakburger https://content.calibbq.media/scaling-business-the-right-way-bill-valentas-of-freddys-frozen-custard-and-steakburger/ 93621844 https://content.calibbq.media/?p=11850 Shawn P. Walchef Fri, 03 Feb 2023 12:41:53 -0500 Bill Valentas is the CFO for Freddy’s Frozen Custard and Steakburgers who joined the company after it expanded well beyond its original plan of one store. As efficiency has become more paramount, he has led the company to the implementation of Restaurant365 technology products.

     

    Listen to this interview with the CFO of Freddy’s Frozen Custard and Steakburgers to learn about choosing impact over income, keeping an open mind in business, and using partners like Restaurant365 to allocate time properly.

     

    Be sure to grab your tickets to the Restaurant365 Transformation Tour 2023 coming to a city near you and though early registration has closed, you can are able to join the waitlist for the Freddy’s Family Reunion taking place on April 24-26 at the Westin Kierland Resort & Spa in Scottsdale, Arizona.

    Watch now 5/5 Interview Takeaways

    Impact Over Income – By the time Bill Valentas joined as CFO in 2015, the company had grown to include 121 stores with talks of adding more. Though further expansion would take place, Valentas and the founders Bill and Randy Simon and Scott Redler, remained steadfast in their original goal of wanting to keep their brand impactful more than making as much money as possible.

     

    New Technology and an Open Mind – With change comes inevitable hesitation. When Freddy’s Frozen Custard and Steakburger first implemented Restaurant365 technology in their stores, Bill Valentas and company had to keep an open mind, break comfortable habits, and trust the guidance Restaurant365 provided.

    The Proper Allocation of Time – Bill Valentas believes that time is best optimized when workers are free to concentrate on those skills they currently possess. In 75% of Freddy’s locations, that process is expedited by the implementation of Restaurant365 technology.

    Play Video Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

     

     

    Facebook Twitter Youtube Apple Instagram Linkedin Spotify ]]>     0:17:43 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Increasing Efficiency with Machine Learning – Branden McRill of 5 Out https://content.calibbq.media/increasing-efficiency-with-machine-learning-branden-mcrill-of-5-out/ 93222528 https://content.calibbq.media/?p=11720 Shawn P. Walchef Fri, 20 Jan 2023 19:31:15 -0500 Branden McRill (@brandenmcrill) is the co-founder and CEO of 5 Out,  which has a goal to maximize restaurant profitability by predicting performance using data and machine learning. As an experienced restauranteur, McRill found a gap in the space that pushed him to create 5 Out to incorporate technology as a way to enhance digital hospitality. Watch Now

    Interview Takeaways

    The Difference between Machine Learning (ML) and Artificial Intelligence (AI): According to Branden McRill, the difference between ML and AI is as simple as the comparison of forecasting and projection. One, ML, using data to assume what is likely to happen in the future.

    More Data Equals More Accuracy: As Branden McRill and 5 out continues to build their machine learning product, consumer information is of the utmost importance. Digital hospitality remains at the forefront because the more information gathered, the more accurate the machine’s predictions will become.

    Why “5 Out” – With all companies, there is more to the branding than just the name. Branden McRill and 5 Out is no different. With a focus on forecasting up to 5 weeks out, the company’s name is symbolic of increased efficiency.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    Where to find us

    ]]>     0:42:14 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Taking Technology to the Next Level - Scott Gillman of Dine Technology https://content.calibbq.media/taking-technology-to-the-next-level-scott-gillman-of-dine-technology/ 93419618 https://content.calibbq.media/?p=11678 Shawn P. Walchef Thu, 01 Dec 2022 16:04:05 -0500 Scott Gillman is the CEO of Dine Technology, Mascott Corporation, and partner with Restaurant365. Gillman and company has built and operated over 70 restaurants. With the increased implementation of technology, Gillman continues to push his partners to build products that become learning tools. 

    During the Restaurant Transformation Tour, Gillman sat down with Digital Hospitality host Shawn Walchef of Cali BBQ Media and Restaurant365’s co-Founder Tony Smith to discuss the “this or that” ratio, doing the hard work, and helping technology serve as a learning tool.

    Be sure to grab your tickets to the Restaurant365 Transformation Tour 2023 coming to a city near you.

    Watch now Play Video 5/5 Interview Takeaways

     The “This to That” Ratio – According to Scott Gillman, people who typically start restaurants are not “financial people”. Now, with the increased implementation of technology it is important for owners to be cognizant of what is profitable, even it may carry a cost on the front end.

    You Can’t Eliminate the Hard Work – One question that Scott Gillman wish he had asked onstage at the Restaurant Transformation Tour is one that spoke to client frustration. Sometimes, though, even implementing systems like Restaurant365 doesn’t eliminate old fashion, tried and true hard work.

    Building a Learning Tool – Restaurant365 and Dine Technologies are wonderful pieces of technology. Scott Gillman understands a great product includes the ability to be a learning tool and not simply great programming.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

     

     

    Facebook Twitter Youtube Apple Instagram Linkedin Spotify ]]>     0:31:02 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Reinvesting In Your Family Business – Melvin and Davin Atallah of BBQ House OB https://content.calibbq.media/bbq-house-ob-digital-hospitality-interview/ 90685746 https://content.calibbq.media/?p=11592 Shawn P. Walchef Tue, 18 Oct 2022 15:28:10 -0400 Melvin Atallah and Davin Atallah of The BBQ House Bar & Grill (@bbqhouseob) in Ocean Beach, California are brothers who have worked hard to realize the dream that most children have at one point in their lives: to help their parents retire.

    Check out this Digital Hospitality podcast interview with the owners of BBQ House OB to learn about the importance of reinvesting in your business, practicing patience and consistency, and the benefits of a helpful restaurant partner like US Foods.

    WATCH NOW★★★★★ 5/5

    Interview Takeaways:
    • Reinvesting is a Must – The BBQ House Bar & Grill is a San Diego-area staple and a family business that stretches back three decades. Melvin and Davin Atallah know that reinvesting and improving the business is mandatory for sustaining and expanding that community affinity.
    • US Food Partner Relationship – Davin and Melvin Atallah have relied heavily on classic word of mouth marketing for their business. In order to receive those raving reviews from patrons, they work with US Foods to help with everything from nutrition facts to consulting on any questions that may arise in regular restaurant operations.
    • The Recipe for Success Includes Patience and Consistency – Nobody relates to the difficulties of the restaurant business more than Melvin and Davin Atallah. Their family business has found sustained success through patience and consistently high standards
    The BBQ House Bar & Grill

    Melvin and Davin Atallah embody Digital Hospitality.

    Abdul, the Atallah family patriarch, started The BBQ House Bar & Grill in the San Diego area back in 1991. But his initial business partner wanted to sell the Ocean Beach barbecue restaurant when it struggled for five or so years.

    Abdul Atallah believed in the family BBQ business. Instead of closing the restaurant, he scraped together the money needed to buy his partner out and keep the doors open.

    Abdul bet on himself and it paid off. Just months after buying his partner out, The BBQ House would receive the break it needed when a local San Diego news segment known as The Unknown Eater visited the restaurant for a feature.

    The Atallah brothers began working in the restaurant in their early teens. The hands-on experience they gained has proven to be invaluable to running the business nowadays.

    Melvin and Davin work with the same tenacity that their father continues to embody in his alleged retirement. Like all hard workers, it’s hard to get Abdul to truly “retire.” The brothers, much like their father still is, are both at the restaurant regularly to ensure operations are running smoothly and orderly.

    “It’s always been owner-operated, hands-on events,” explains Davin of the family business approach. “The place is not going to run as smoothly as you want it unless you’re there. You know? You’re giving the love. You’re giving the authenticity of your product.”

    Restaurant partners like US Foods (a sponsor of this podcast episode) have helped take the business to the next level by providing help and assistance in so many ways.

    Love. Authenticity. Family. 

    Those are the classic pillars that have made The BBQ House Bar & Grill a landmark in Ocean Beach and help continue to push the brand forward as they increase their digital reach to grow their restaurant into the future.

    – Feature article by Cali BBQ Media’s TJ Void (@tjvoid). Email TJ at tjvoid@calibbq.media

    BBQ House OB

    Melvin and Davin Atallah are the sons of Abdul Atallah, original cofounder of The BBQ House Bar & Grill in Ocean Beach, California. After opening the doors in 1991 the family business initially struggled to survive. That is until a news segment would change its fortunes forever. Having been tasked to work in the business from young ages, the Atallah brothers developed a keen understanding of its inner workings.

    Cali BBQ Media

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef (@shawnpwalchef) and produced by his Cali BBQ Media company. The weekly digital series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media. Shawn is the founder of Cali BBQ Media and creator of the Restaurant Influencers podcast on Entrepreneur Media.

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast ➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6 ➤ Cali BBQ Content — https://content.calibbq.media

    Facebook Twitter Youtube Apple Instagram Linkedin Spotify

    ]]>     0:37:50 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/10/DH142-Graphic-YouTube-Cover-1-1-300x169.jpg     What’s Your Next Stop After Tough Times? — Content Creator Juliet Hahn (@iamjuliethahn) https://content.calibbq.media/juliet-hahn-digital-hospitality/ 89637872 https://content.calibbq.media/?p=11554 Shawn P. Walchef Mon, 19 Sep 2022 12:53:10 -0400 Juliet Hahn has taken a winding road before reaching the destination of her Your Next Stop podcast. The undeniable factor in her success, however, is her persistence to keep going.

    Check out this Digital Hospitality podcast interview featuring Juliet Hahn to learn about hosting a podcast, pivoting through tough times, being fearless, and finding a purpose.

    EPISODE TAKEAWAYS —
    • Listen to the Cues: Juliet Hahn is not one to sit around. Her current path as a dynamic podcaster began as an answer to why she was feeling unsettled in other endeavors. Her belief system led her down a path of passion and purpose that has turned out better than she could imagine.
    • It’s All About the Story: As a podcast host, Juliet Hahn has come to understand that the gold is not in the perception of a guest’s status. It is in the connection that any guest builds with the audience.
    • You Have the Time: Juliet Hahn is a busy wife, and mom of three. Yet, she still finds time to delve into her passion. For her, it is about maximizing the short windows of opportunity.
    Podcasting is a Passion Project

    As a former NFL wife, Juliet Hahn became part of a small group of people. The sisterhood she found gave her an inside tract to the wonderful stories the women of the NFL had to offer. That storytelling element was the jumping off point for Hahn’s career post-NFL.

    “I started podcasting as a passion project,” says Juliet Hahn of her beginnings on the Digital Hospitality podcast hosted by Shawn P. Walchef of Cali BBQ Media.

    She knew she wanted to do something to contribute to the home, and has never been one to sit around and watch things happen. She began to fill her time with volunteering in the schools her growing children attended. Ever the competitor, that was a short lived endeavor, and Hahn went into health and fitness coaching to capitalize on her background as a two-sport collegiate athlete. Though she loved it, something was missing.

    “There was a point that I felt like, okay, I’m a little unsettled. I’m not doing what I’m meant to be doing. I believe that we all have a path.”

    Juliet Hahn (@iamjuliethahn)

    Juliet Hahn started down that path by recording what she describes as “personal journal stories”. These are stories that she shared were based on the good, bad, and ugly of her everyday life. Documenting life as is set the fearless foundation that allowed her the space to walk in her purpose without the apprehension of other’s opinions.

    The podcast was initially aptly titled, Next Stop Crazy Town, which was merely a peek into her life with three kids, two dogs, and a busy life. The passion and belief that Hahn embodies gave her the gumption to pivot through the natural evolution of a life’s journey to end up where she is now.

    As the dynamic host of Your Next Stop and YNS Live, Hahn has accomplished quite a bit in a relatively short amount of time, including being named to the top 50 Moms in Podcasting list.. Her most proud deed, however, is amplifying the voice of those that are traveling their own journeys and loving what they do. Hahn also puts on the Your Next Stop Workshop and has published an ebook where she shares tips and strategies for living a passion filled life.

    WHAT DID YOU LEARN? Get in touch with our Cali BBQ Media (@calibbqmedia) team by leaving a comment or sending us a DM on social media.

    ABOUT JULIET HAHN @iamjuliethahn

    Juliet Hahn is a storyteller, consultant, keynote speaker and content creator. Her mission in life is to give Women and Men a stage to share their stories. She believes deeply that everyone has a story and we all can learn from each other. We just need to listen.Your Next Stop and YNS Live highlights people who have followed a purpose/passion and made it into a career. These shows are inspiring and will get you thinking! YNS live with NFL Thread a series within YNS Live dives deep to understand who NFL women are and what motivates them. YNS Live chips away at the perception of NFL women and showcases their talents, initiatives and missions.LEARN MORE: https://www.iamjuliethahn.com

    ABOUT DIGITAL HOSPITALITY PODCAST @calibbqmedia

    Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef. The weekly series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media.LEARN MORE: https://content.calibbq.media/

    CALI BBQ MEDIA LINKS:

    ➤ Restaurant Influencers — https://link.chtbl.com/RIpodcast➤ Business Coaching — https://forms.gle/cnQ3sefMcAxQXbKa6➤ Cali BBQ Content — https://content.calibbq.media

    ]]>     0:42:37 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/09/DH141-Graphic-YouTube-Cover-2-300x300.jpg     Prioritizing People in the Restaurant Industry — James McGehee (DAVE’S HOT CHICKEN) and Morgan Harris (RESTAURANT365) https://content.calibbq.media/daves-hot-chicken-restaurant365-podcast/ 88393227 https://calibbq.media/?p=10188 Shawn P. Walchef Tue, 09 Aug 2022 10:49:20 -0400 Both men have a full understanding of what it takes to grow a business while remaining true to the foundation of what allows such expansion in the first place.

    But in the fairly new, yet rapidly expanding, digital space, what exactly is the state of hospitality? How do companies of a large magnitude maintain a digitally hospitable capacity?

    On this episode of the Digital Hospitality podcast (sponsored by our friends at Restaurant365) and hosted by Shawn Walchef, Dave’s Hot Chicken CFO James McGehee provided a simple definition: “Delivering the expected experience at the right time”.

    WHAT DID YOU LEARN on this episode of the show? Let us know by leaving a comment! Email our Cali BBQ Media team to get in touch podcast@calibbq.media.

     

    EPISODE TAKEAWAYS —
      1. K.I.S.S.E.S: The acronym KISSES stands for Keep It Simple, Sustainable, Efficient, and Scalable. This effectively describes the strategy for creating a perpetually positive customer experience at Dave’s Hot Chicken.
      2. Extraordinary Over Convenience: James McGehee of Dave’s Hot Chicken understands that the best way to deliver consistently as a restaurant is to be the best version of your brand. As he puts it, “extraordinary food will always win”.
      3. The People Are The Stars: An average of 4+ stars on Yelp is a gold standard of restaurant reviews. Morgan Harris of Restaurant365 knows that is not achievable without the help of the everyday workers involved

     

    Check out this interview to learn about effectively scaling a business, being extraordinary in your life, and the integral role of the unseen people at restaurants.

     

    PODCAST CHAPTERS:
    • [01:38] – Dave’s Hot Chicken Growth
    • [07:26] – Product Evolution
    • [09:54] – Pandemic Lessons for Restaurants
    • [13:52] – Being Extraordinary Matters
    • [16:28] – Hiring Top Talent

     

    Inspiring Restaurant Leaders:

    Cali BBQ Media founder and podcast host Shawn Walchef caught up with the two restaurant industry leaders at the Restaurant Transformation Tour stop in Hollywood, which Cali BBQ Media was at to document and also take part in the excitement.

    The sold out event was hosted by Restaurant365 and drew lots of talent from the restaurant and hospitality industries to The Wiltern in Los Angeles.

    Products may change and technology will inevitably evolve, but both James McGehee and Morgan Harris have an astute ability to sift through what will work and what will not.

     

    READ MORE: Restaurant365 Makes Restaurant Accounting Sexy featuring CEO Tony Smith (DH136)

     

    James McGehee understands that the best way to deliver consistently as a restaurant is to be the best version of your brand.

    “At the end of the day, it starts with extraordinary food. People may argue that it’s now convenience over extraordinary food. I will say extraordinary food will always win over convenience. – James McGehee on the Digital Hospitality podcast

    Be sure to check out the full interview and follow Dave’s Hot Chicken (@daveshotchicken) and Restaurant365 (@restaurant365) on social media for the latest information on both innovative companies.

    -Feature Article by Cali BBQ Media Writer TJ Void. Get in touch with TJ at tjvoid@calibbq.media.

     

    What is the Restaurant Transformation Tour?

    The Restaurant Transformation Tour is R365’s latest contribution to the restaurant industry. People gathering and enjoying community is the essence of the restaurant industry, and the central motivation for the Restaurant Transformation Tour. In the midst of the fun and music, however, there is also an immense amount of learning opportunities for participants.

    Learn more: Restaurant Transformation Tour 2022

    ABOUT RESTAURANT365 : Restaurant365 is an all-in-one restaurant management software that puts profit at the center of the restaurant business. R365 places finance and operations on the same page so restaurants can confidently supercharge their profitability. Experience the only cloud-based, all-in-one restaurant accounting, payroll and HR, inventory, scheduling and reporting software that seamlessly integrates to your POS, vendors, and banking partners..LEARN MORE: https://www.restaurant365.com

    ***

    ABOUT DAVE’S HOT CHICKEN : Restaurant365 is an all-in-one restaurant management software that puts profit at the center of the restaurant business. R365 places finance and operations on the same page so restaurants can confidently supercharge their profitability. Experience the only cloud-based, all-in-one restaurant accounting, payroll and HR, inventory, scheduling and reporting software that seamlessly integrates to your POS, vendors, and banking partners..LEARN MORE: https://www.restaurant365.com

    ***

    ABOUT DIGITAL HOSPITALITY PODCAST @calibbqmedia : Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef. The weekly series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media.PODCAST ARCHIVE: https://calibbq.media/podcast-episodes

    ***

     

    CALI BBQ MEDIA LINKS: ➤ Subscribe to Restaurant Influencers Podcast — https://link.chtbl.com/RIpodcast ➤ Digital Media Coaching With Shawn Walchef — https://forms.gle/cnQ3sefMcAxQXbKa6 ➤ Cali BBQ Media Blog — https://calibbq.media/blog ➤ Restaurant365 Makes Restaurant Accounting Sexy – CEO Tony Smith (DH136)

     

    SIGN UP FOR UPDATES ON CALI BBQ MEDIA:

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    ]]>     0:20:40 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Secret Ingredient to Opening a Restaurant is Love — Irena Damianova of Balkan Bar and Grill https://content.calibbq.media/opening-a-restaurant-balkan-bar-grill-irena-damianova-interview/ 87902317 https://calibbq.media/?p=10165 Shawn P. Walchef Fri, 22 Jul 2022 22:31:05 -0400 When the Las Vegas restaurant owner decided to move from a successful real estate career and open Balkan Bar and Grill, she didn’t know what to expect. All she knew was that flexibility was paramount to her and the restaurant’s survival.

    Outside of the amazing Balkan region inspired menu, Damianova incorporates a secret ingredient into the welcoming restaurant experience. 

    “My daughter likes to say that the secret ingredient is love. People feel when you put what you put into it. They can feel it,” explains Balkan Bar and Grill owner Irena Damianova on the Digital Hospitality podcast, hosted by Shawn Walchef (and his special guest co-host Rositsa Walchef).

    WHAT DID YOU LEARN on this episode of the show? Let us know by leaving a comment! Email our Cali BBQ Media team to get in touch podcast@calibbq.media.

     

    EPISODE TAKEAWAYS —
      1. Plan for Now: The COVID pandemic has caused a shift in many business strategies, including mindsets of owners and operators. The uncertainty of the times caused Irena Damianova to live in the moment more than be bogged down by long term forecasting. 
      2. Dining Out is Cheaper than a Psychiatrist: Humans are social and not having that option for a while was difficult for some to get through. Irena Damianova believes that gathering around good food can help people get over those mental hurdles.
      3. Love: The Secret Ingredient: Physical ingredients aside, Irena Damianova believes that the intangibles like love are what makes the food at The Balkan Grill special.

     

    Check out this interview to learn her leap into the hospitality industry and a unique approach to creating an enjoyable environment for restaurant guests.

    PODCAST CHAPTERS:

    [01:19] – Opening a Restaurant

    [04:35] – First Day Open Lessons

    [08:38] – Bulgarian Restaurant in Las Vegas

    [18:40] – Secret Ingredient to Business

    [22:22] – Worldly Family Cuisine

     

    Opening a Restaurant:

    When asked why she made the big decision to open a restaurant, Irena Damianova says. “I wish I had the answer, but I think it’s a part of the process of the discovery.”

    The discovery process included Irena searching for an entity that was pure and could avoid being completely infiltrated by the internet and technology. For her, that was Balkan Bar and Grill.

    Despite the world’s increasing dependency on technology, there remains an innate desire for community. Damianova believes that human interaction is irreplaceable, and the benefits that come with being face to face with friends, family, and colleagues was the inspirational push to find a way to create opportunities for people to do just that.

    “Dining out is cheaper than a psychiatrist,” says Irena Damianova.

    “A lot of people discovered that there’s a lot of things that can be done remotely, but there’s a lot of things that we miss as far as normal human interaction. You miss talking to people face to face. You miss saying cheers face to face.”

    Oddly enough, Balkan Bar and Grill opened during the Pandemic amidst occupancy restrictions, which is on brand for Irena. She does not live according to conventional rules and Balkan Bar and Grill matches that ideology. Though she is a proud Bulgarian woman, she didn’t want to pigeonhole the menu or mindset at her restaurant.

    That expansive area and multitude of cultures provides an intersection of cultures that allows Damianova the elasticity to create a menu that provides visitors with enough options to find something they like. That’s what matters to her.

    Irena Damianova beams with pride, joy, and love. She opened Balkan Bar and Grill to be a part of making the world a better place. The items on the menu have special meaning to her. The ambiance in the restaurant is based on happiness.

    As Balkan Bar and Grill grows, she plans to continue to make the world better through food and love.

    -Feature Article by Cali BBQ Media Writer TJ Void. Get in touch with TJ at tjvoid@calibbq.media.

     

    What is Balkan?

    The word Balkan is Turkish and means “mountain,” and the peninsula is certainly dominated by this type of landform, especially in the west. The Balkan Mountains lie east-west across Bulgaria, the Rhodope Mountains extend along the Greek-Bulgarian border, and the Dinaric range extends down the Adriatic coast to Albania.

    Learn more: https://www.balkanbarandgrill.com/what-is-balkan

     

    ABOUT BALKAN BAR AND GRILL @balkan_lasvegas : Popmenu specializes in transformative online and on-premise technologies that help restaurants increase brand visibility, guest engagement, revenue and profitability. The company is a leading innovator in digital marketing and ordering technology that works with over 10,000 independent restaurants and hospitality groups.LEARN MORE: https://www.balkanbarandgrill.com

    ***

    ABOUT DIGITAL HOSPITALITY PODCAST @calibbqmedia : Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef. The weekly series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media.PODCAST ARCHIVE: https://calibbq.media/podcast-episodes

    ***

    CALI BBQ MEDIA LINKS: ➤ Subscribe to Restaurant Influencers Podcast — https://link.chtbl.com/RIpodcast ➤ Digital Media Coaching With Shawn Walchef — https://forms.gle/cnQ3sefMcAxQXbKa6 ➤ Cali BBQ Media Blog — https://calibbq.media/blog

     

    SIGN UP FOR UPDATES ON CALI BBQ MEDIA:

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    ]]>     0:26:09 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     A.I. Tools For Restaurants Help Hospitality — Interview with Brendan Sweeney and Tony Roy of Popmenu https://content.calibbq.media/popmenu-answering-brendan-sweeney-tony-roy-interview/ 87642394 https://calibbq.media/?p=10147 Shawn P. Walchef Thu, 14 Jul 2022 12:06:13 -0400 Popmenu cofounders Brendan Sweeney and Tony Roy were guests on the Digital Hospitality podcast to talk about how Popmenu Answering and other innovative technology tools are transforming restaurant operations for guests and staff alike.

    “Every phone call to your business is a transaction,” Tony Roy said on the podcast hosted by restaurant owner Shawn P. Walchef of https://calibbq.media.

    WHAT DID YOU LEARN on this episode of the Digital Hospitality podcast? Let us know by leaving a comment below! Email our Cali BBQ Media team to get in touch podcast@calibbq.media.

     

    EPISODE TAKEAWAYS —
    1. Front End Perspective: The founders of Popmenu consider themselves outsiders to the restaurant industry. Fortunately, that provided them a unique perspective of how more efficient practices and options would improve the customer experience.
    2. Pushing a Product vs. Solving a Problem: Popmenu’s AI based phone answering system is their latest cutting edge technology implementation that leads to their company mantra of solving problems rather than simply sell products.
    3. Thirst for Learning: One of the keys to Popmenu’s growth is their founders’ insatiable thirst to learning. They understand that being a perpetual learner is necessary to continued growth and improvement.

     

    Check out the Popmenu interview to learn about business problem solving, AI solutions for restaurants, and the importance of being a perpetual learner.

    PODCAST CHAPTERS:[01:02] – Popmenu’s Growth [02:01] – Founding Popmenu [05:14] – Restaurant Technology [09:47] – Popmenu Answering [14:18] – Always Be Learning

     

    Restaurant Automation Technology:

    More than 50 percent of restaurant guests are happy to have their questions answered by an automated system, according to a 2021 consumer survey, while nearly 20 percent preferred automated responses over having to speak with someone.

    The truth is most people just want hospitality when interacting with your business, whether that comes from a person or artificial intelligence.

    With automation like Popmenu Answering, team members can spend more time on in-person hospitality — and not being stuck to the phone answering simple questions.

    “We met with thousands of restaurateurs, where you’re sitting in the meeting and you saw them having to get up or yell at somebody to go answer the phone,” Popmenu President Tony Roy said.

    “The AI-based phone answering will essentially answer all the queries into the restaurant quickly and accurately.”

    Popmenu has built its platform on providing answers and solving problems. Leveraging their experience as customers prior to joining the restaurant industry, the four co-founders of Popmenu had a front row view of the issues plaguing restaurants.

    The founders combined their collective talents from their varying experience to come up with Popmenu, a digital hub that provides a suite of solutions for business owners that range from website design and hosting to unique, powerful menu options.

    As discussed in the interview, their most recent product is an Artificial Intelligence, or AI, based phone answering service to add yet another layer to their already expansive solution oriented services.

    “There’s a very big difference between pushing a product and solving a problem.” says Tony Roy. 

    That mantra is the pillar philosophy for Popmenu. They exist to solve problems with their products. 

    -Feature Article by Cali BBQ Media Writer TJ Void. Get in touch with TJ at tjvoid@calibbq.media.

     

    Popmenu Digital Tools:

    Popmenu gives restaurants the power of digital hospitality through an all-in-one marketing tool for attracting and engaging guests.

    • Answer your phone 24/7 without pulling staff from in-person guests
    • Customized phone responses to fit your brand
    • Websites that meet guests where they are — whether its a phone, tablet or desktop
    • Online ordering that lives right on your website
    • Guest information collection build directly into menu experience and online ordering flow
    • Automated marketing tools that keep the cravings fresh and entice guests back again and again

     

    ABOUT POPMENU @Popmenu: Popmenu specializes in transformative online and on-premise technologies that help restaurants increase brand visibility, guest engagement, revenue and profitability. The company is a leading innovator in digital marketing and ordering technology that works with over 10,000 independent restaurants and hospitality groups.LEARN MORE: https://popmenu.com/influencers

    ***

    ABOUT DIGITAL HOSPITALITY PODCAST: Digital Hospitality is an interview-based video podcast hosted by business owner Shawn P. Walchef. The weekly series explores the ways successful businesses and entrepreneurs have merged old and new with innovative digital strategies that harness the power of the Internet and social media.PODCAST ARCHIVE: https://calibbq.media/podcast-episodes

    ***

    CALI BBQ MEDIA LINKS: ➤ Subscribe to Restaurant Influencers Podcast — https://link.chtbl.com/RIpodcast ➤ Digital Media Coaching With Shawn Walchef — https://forms.gle/cnQ3sefMcAxQXbKa6 ➤ Cali BBQ Media Blog — https://calibbq.media/blog

     

    SIGN UP FOR UPDATES ON CALI BBQ MEDIA:

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    ]]>     0:17:42 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     You Can Never Have Enough Data – Photis Patriotis of Gritsee (DH137) https://content.calibbq.media/photis-patriotis-gritsee-interview/ 86625189 https://calibbq.media/?p=10116 Shawn P. Walchef Sat, 11 Jun 2022 14:41:17 -0400 Photis Patriotis is the founder of Gritsee, which is an AI solution based business that seeks to optimize the operations of kitchens and businesses. It only takes seconds for artificial intelligence to find solutions to known — and unknown — problems using video and data-collecting software. 

    “The main thing is there was just a ton of data missing,” says Gritsee’s Photis Patriotis on the Digital Hospitality podcast, hosted by restaurant owner (and Gritsee partner) Shawn P. Walchef of https://calibbq.media. “What’s going on for every single order.”

    Check out this interview with Gritsee CEO Photis Patriotis to learn about moving food delivery to the future, using artificial intelligence, and how relationships still matter even in a digital world.

     

    WATCH GRITSEE INTERVIEW ON YOUTUBE

     

    3 Takeaways from this Episode —

    It’s Always Better To Know Than To Not Know: Photis Patriotis and Gritsee is in the business of collecting and delivering data. The success of a business hinges upon the illumination and addressing of blind spots. Patriotis’ speaks about how his company provides just that. [WATCH]

    Defining The Easy Is The Hard Part: Gritsee is in the business of collecting and delivering data. The success of a business hinges upon the illumination and addressing of blind spots. Patriotis’ speaks on how his company provides just that. [WATCH]

    Relationships Still Matter In The Digital World: Despite the near elimination of the need to be physically in the vicinity of another human being, building relationships still reign supreme when it comes to business. The service industry requires trust, and trust is the both the bedrock for and product of positive relationships; even in the virtual space. [WATCH]

     

    Gritsee CEO Photis Patriotis

    Few industries have seen a bigger shift in business practices than the food, restaurant, and hospitality industries. With a sea change comes a new set of issues and oversights that could be causing businesses to hemorrhage dollars.

    Cali BBQ and others use Gritsee to help improve our kitchen operations in the fast-paced and constantly evolving restaurant and ghost kitchen business. 

    Tracking the detailed information that comes with a restaurant can be time consuming, and leaving it to humans is also leaving room for human error. That’s where Gritsee helps.

    Founder Photis Patriotis’ extensive background in tech and imaging birthed the idea of video surveillance as a data gathering tool.

    “Just using video is such a cheap and comprehensive way to be able to get way more of this data. Figuring out what happened to every single order that left your location is super valuable and becoming more valuable.”

    With the influx of online ordering and third party delivery services, and the more potential customers are using online reviews to help them decide if they are going to remove potential as a descriptor and become an actual customer, there is a need for restaurants to be able to assess any gap that may have caused a bad review or gaps in productivity.

    As Patriotis describes, “You get a weird review or something happens, you know? How do you track down whether you messed up or not?”

    “Especially now that there are third parties, you’re giving your food to somebody else and then now they’re responsible for your food; for how your brand is perceived. You know?”

     

    Restaurant Operational Challenges Solved with Real-World Data 1. Labor Management:

    Gritsee saves managers time by letting them do observations and analysis from anywhere. It also helps trim down on labor time while improving performance by identifying problem areas.

    2. Reviews and Refunds

    Auditable data from Gritsee keeps you in control lets you fight undue refunds from delivery companies or remediate bad reviews.

    3. Process Optimization

    Gritsee’s video search is optimized for large amounts of processes, orders, and menu items. It allows restaurants to find issues stemming from menu or brand, and send links to specific orders to staff and others.

     

    Providing solutions was fundamental inspiration for Photis Patriotis embarking on the entrepreneurial journey with Gritsee. Being a software engineer by trade, it only makes sense that he arrived at this proposed solution by first getting lost in a bevy of problems.

    “For me, a lot of it just I just dived really deep into problems,” He says of his initial motivation to make the leap into starting a business. “So that’s really what drives me. It’s just kind of constantly being in that problem solving attitude. “

    ”That’s where the idea of being introduced into the virtual food space and really digging in on that, and saying ‘Ok this is really cool’. Stuff is happening here. There’s an ability to really change the way that people eat everywhere.”

    That’s the link. The relationship between humans and their food is one that, though it may look different than we’ve grown to traditionally accept, is still sacred. Patriotis and his company, Gritsee, has a goal to enhance that relationship by providing restaurants with the feedback necessary for the customer to have the most positive experience possible.

    Rapport is built through execution. The restaurant to customer relationship, especially with it being increasingly in a digital space, is invaluable for both parties. Patriotis understands that in a world where we can have a favorite restaurant that we have never physically sat in, that middle ground is where the relationship is formed.

    “That’s the way, you know, everything works. It’s still relationship based in the digital world.”

    -Feature Article by Cali BBQ Media Writer TJ Void. Get in touch with TJ at tjvoid@calibbq.media.

     

    CHECK OUT THESE LINKS:

     

    Gritsee —

    Gritsee’s AI-based Kitchen and Packaging Awareness Solution helps you fine-tune your operations in seconds from anywhere. The restaurant technology company was founded by CEO Photis Patriotis. Gritsee is working with large ghost kitchen and virtual restaurant companies, multi-brand restaurant holding companies, and other last-mile businesses.

    • Learn more and sign up at https://gritsee.com

     

    CALI BBQ MEDIA LINKS:

    ➤ Subscribe to our other Podcast Restaurant Influencers — https://link.chtbl.com/RIpodcast

    ➤ Digital Media Coaching With Shawn Walchef — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Digital Hospitality Podcast Archive — https://calibbq.media/podcast-episodes

    ➤ Cali BBQ Media Blog — https://calibbq.media/blog

    ]]>     0:46:48 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Restaurant365 Makes Restaurant Accounting Sexy – CEO Tony Smith (DH136) https://content.calibbq.media/restaurant365-ceo-tony-smith-interview/ 86362060 https://calibbq.media/?p=10086 Shawn P. Walchef Sat, 04 Jun 2022 17:44:38 -0400 Led by inspiring CEO Tony Smith, Restaurant365 knows — and loves — restaurants.

    “We have four core values. Our first one is we love good food,” Tony Smith said on the Digital Hospitality podcast, hosted by restaurant owner Shawn P. Walchef of https://calibbq.media. “We love the restaurant industry and we help restaurants thrive and grow.”

    Check out this Digital Hospitality podcast episode with Restaurant 365 CEO Tony Smith to learn about co-founding the all-in-one restaurant management software company, increasing profits and efficiency for restaurants, and the rockstar-themed Restaurant Transformation Tour 2022 stop in Los Angeles at the historic Wiltern theater.

    WATCH RESTAURANT365 INTERVIEW ON YOUTUBE

    3 Takeaways from this Episode —

    Restaurant Accounting Made Sexy: When Tony Smith first started Restaurant365, accounting was a general, unsexy necessity of business in general. He and his team set out to meet the complications that are unique to restaurant accounting. [WATCH]

    A.A.V: Always Adding Value: Tony Smith and the team at Restaurant365 begin with the fundamental question of “what value is this idea going to add” when strategizing their next move. They understand that, though it is important, a successful business is more than just a positive Yelp review.  In an industry where technology is being introduced at a rapid pace, the goal for Restaurant365 continues to be meeting needs and adding value. [WATCH]

    Restaurant Transformation Tour: In person events are back! Restaurant365 is jumping back into things with the exciting, rockstar tour-themed Restaurant Transformation Tour that aims to cover all things to enhance restaurant success. [WATCH]

     

    Restaurant365 CEO Tony Smith

    Owning and operating restaurants provides a set of trials that are unique to the industry. Tony Smith and Restaurant365 are doing their best to streamline the process to make their customers profits go up. 

    Prior to co-founding Restaurant365, the CEO honed his digital skillset with a software consulting company. As he spent his days researching, designing, and implementing accounting solutions, his love for good food never waned. The merging of the two interests created the framework for the core values of Restaurant365.

    Restaurant365 Core Values
    1. Love Good Food
    2. Share Positive Vibes
    3. Solve Problems, Together
    4. Relentlessly Seek Greatness

    Though technology can be complicated, Restaurant365’s mission is to simplify the technology chain of restaurants for seamless integrations with other vital restaurant tech like Toast.

    That sort of forward-thinking goal, and Tony Smith’s previous work experience, allows the leader to see gaps in production that may be inhibiting the growth of a company. In this case, that gap was the general approach many restaurants took regarding their accounting. The particular challenges that come with that part of a successful restaurant is something Smith and his team are targeting to help with Restaurant365.

    “Most everyone was using a generic accounting product,” Smith describes about why they created Restaurant365 “Our mission was to make the phrase restaurant accounting mean something because restaurants run uniquely.”

    Starting in 2011 from personal finances, Tony Smith and co-founder John Moody began their journey creating what Smith deems as their “core system”. In just over a decade, they have gone from a small 5 foot table and Moody dragging a suitcase around the National Restaurant Show to now putting on their own major events with the Restaurant Transformation Tour. 

     

    Restaurant Transformation Tour 2022 —

    The Restaurant Transformation Tour is R365’s latest contribution to the restaurant industry. People gathering and enjoying community is the essence of the restaurant industry, and the central motivation for the Restaurant Transformation Tour.  In the midst of the fun and music, however, there will be an immense amount of learning opportunities for participants. 

    The unconventional idea of having a tour aligns with what Smith believes to be his number priority as a CEO. 

    “The number one that I always say is our company’s culture.”

    Restaurant365 continues to push restaurants to improve as they work in collaboration with their partners to understand pain points and create solutions. Tony Smith and company want to share their wealth of knowledge to help restaurants not only survive, but thrive.  

    -Feature Article by Cali BBQ Media Writer TJ Void. Get in touch with TJ at tjvoid@calibbq.media.

     

    CHECK OUT THESE LINKS:

     

    Restaurant 365 —

    Restaurant365 is the industry’s leading all-in-one, cloud-based accounting, inventory, scheduling, payroll, and HR solution developed specifically for restaurants. The R365 platform simplifies day-to-day management for restaurant operators, allowing them to control food costs and optimize labor costs. Integrations and open APIs enable Restaurant365 to connect with other systems including POS providers, vendors, and banks. The result is accurate, timely reporting that provides a clear and complete view of their businesses. Restaurant365 allows operators to focus on what matters — their guests.

    Restaurant365 is based in Irvine, California with offices in Austin, Texas and Petaluma, California. The company is backed by Bessemer Venture Partners, ICONIQ, Tiger Global Management, and Serent Capital.

    • Learn more and sign up at https://Restaurant365.com

     

    CALI BBQ MEDIA LINKS:

    ➤ Subscribe to Restaurant Influencers Podcast — https://link.chtbl.com/RIpodcast

    ➤ Digital Media Coaching With Shawn Walchef — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Digital Hospitality Podcast Archive — https://calibbq.media/podcast-episodes

    ➤ Cali BBQ Media Blog — https://calibbq.media/blog

    ]]>     0:24:59 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     No Bulls**t Guide To Marketing | Erik Shellenberger (BAR MARKETING BASICS) | DH135 https://content.calibbq.media/guide-to-marketing-erik-shellenberger-dh135/ 84005442 https://calibbq.media/?p=9940 Shawn P. Walchef Fri, 25 Feb 2022 09:44:48 -0500 His approach to teaching bar and restaurant owners the best way to market their business. Years in the industry have equipped Erik with a unique insight as to what works and what doesn’t.

    ”There’s a lot of BS out there.”

    Digital Hospitality podcast guest Erik Shellenberger uses his extensive knowledge of the bar and restaurant industry and no nonsense marketing approach to buck trends and teach his clients the tools to create measurable and effective marketing campaigns.

    WATCH ON YOUTUBE: https://youtu.be/8V05b2IjLFg

    3 Takeaways from this Episode —

    Marketers Ruin Everything:

    Marketing is budgeted into every business, and is vital to the success of each business. But beware. According to Erik Shellenberger, it is being done wrong by many “professionals”. [WATCH]

    Marketing is NOT Advertising:

    Marketing and advertising are often used in tandem, or worse, interchangeably. They are not the same thing, and it is a grave mistake to not recognize this. [WATCH]

    Be The Show, Not The Commercial:

    Content floods our brains at every turn. What converts casual scrollers into customers? What will be the hoo that causes them to stop and want to see more? Whatever it is, do that. Be that. [WATCH]

    Erik Shellenberger and Bar Marketing Basics —

    As one who is a habitual truth teller, results have always been the name of the game for Erik Shellenberger. The third installment of his “Marketing & Bar Marketing” series, available on Amazon, is subtitled “Marketers Ruin Everything”. He believes that many of the accepted marketing practices are simply wrong. They don’t work, which causes restaurant owners to be a “little bit pessimistic” when he speaks of the services his company offers.

    ”Ok, well let’s stop doing that. Let’s start doing something that we can measure. Start doing something with a call to action. Something that we can actually, quantifiably say, yes it worked or no it didn’t work.”

    Erik Shellenberger’s ideology derives from his time in the traditional marketing space. He spent significant time as the marketing director in the extremely competitive nightlife and bar scene in Scottsdale, Arizona. While working with those companies, Shellenberger experienced firsthand the fallacies of traditional marketing overlapping into the social media platforms. Likes began to take precedence over metrics. Much to his chagrin, measurable practices were not consistently put in place. Even more alarming, once the numbers were run, they were — in Shellenberger’s words — “awful”.

    ”If I care more about your wallet than you do, I’m out of here!”

    Unfortunately, his efforts to analyze the numbers and adjust strategy according to what worked best fell on deaf ears. That was a turning point for Shellenberger. He knew it was time for him to branch out on his own, and he did just that with the launch of Bar Marketing Basics.

    Focused on SEO and “reputation management”, Bar Marketing Basics takes the simple, yet neglected, action of saying Thank You. Shellenberger says, “Nobody seems to do it”. That seemingly obvious, mundane action is the starting point of what Shellenberger labels as Step One.

    “How do you disregard step one? And how do you not optimize step one?”

    You may be asking yourself what Step One actually is? Erik Shellenberger deems Step One as being accessible and able to be found. Period.

    In his teachings, he hopes to drive home the importance of reaching the ocean of potential customers that are outside of any business’ proverbial “fishbowl”. As he puts it, “the more you’re everywhere, all over the internet, that’s when the magic happens”.

    Erik Shellenberger and his Bar Marketing Basics provide a wealth of information to help bar and restaurant owners and businesses get the most out of their marketing efforts by uncovering the nuances of how to be self-reliant. He advocates, “Nobody is going to be more passionate about your business than you are.”

    His messaging also pushes readers to weave through the unnecessary and focus on creative aspects that will allow others to do your marketing for you. Because the best return on investment comes from the most tried-and-true marketing technique known to man: word of mouth.

    -Feature Article by Cali BBQ Media Writer TJ Void. Get in touch with TJ at tjvoid@calibbq.media.

    About Erik Shellenberger —

    Erik Shellenberger has been in the restaurant and bar industry since he was 13 years old working for his mother in the food and beverage department at a local ski resort in Park City UT where he grew up. He has held every position from dishwasher to bartender to marketing director and everything in between. With a decade of corporate marketing experience, he has gone from student to teacher and runs Bar Marketing Basics and has quickly grown his client base from his home town of Scottsdale, AZ to not only the entire US but around the globe. Erik Shellenberger became frustrated with stale restaurant marketing approaches of the past and was tired of restaurant marketing strategies that just plain don’t work. So he decided to blow the roof off of traditional Restaurant Marketing techniques and show you what actually works.

    • Visit https://barmarketingbasics.com/ to learn more

    ***

    CALI BBQ MEDIA LINKS:

    ➤ Subscribe to Restaurant Influencers Podcast — https://link.chtbl.com/RIpodcast

    ➤ Digital Media Coaching Application — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Podcast Archive — https://calibbq.media/podcast-episodes

    ➤ Cali BBQ Blog — https://calibbq.media/blog

    ]]>     0:43:14 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     Commerce Moves To The Curb @ Curbivore Conference | Jonah Bliss (CURBIVORE) | DH134 https://content.calibbq.media/curbivore-conference-jonah-bliss-interview-dh134/ 83945756 https://calibbq.media/?p=9922 Shawn P. Walchef Thu, 17 Feb 2022 17:57:02 -0500 Jonah Bliss of Curbivore was a guest on the Digital Hospitality podcast where he talked about the March 4 Curbivore conference in Downtown Los Angeles and how commerce is moving to the curb.

    Check out this episode to find out how you can get FREE TICKETS to Curbivore. (HINT: be one of the first 50 to use the code CALIBBQ when registering online.)

    WATCH ON YOUTUBE: https://www.youtube.com/watch?v=gnJDhRqHejE

     

    3 Takeaways from this Episode —

     

    Curb Appeal is Mass Appeal:

    The pandemic has forced businesses to operate under new rules and increased flexibility. Whether it be increased outdoor seating or inclusion of food delivery, the “curb” has become a vital part of the livelihood of a business hoping to do more than survive during a time of fluctuating mandates and personal comfort levels. [WATCH]

    Car Dependency Disruption:

    In many places in America, a car or two is an assumed necessity for families. The usage of cars, however, is tied to an increase of other space hogging property, such as parking lots. Ride sharing, eclectic bikes, and other alternate options provide the opportunity for urban development to occur with higher efficiency. [WATCH]

    Think Outside of the Walls:

    The pandemic pivot caused retail stores to no longer have the luxury of focusing purely on the in house experience. Customer service must now be thought of in terms of a complete encounter that begins as soon as the decision is made to be a potential patron of a business. [WATCH]

     

    CURBIVORE 2022

    Curbivore happens at 1061 S. Flower St. in Downtown Los Angeles. The 2022 conference is on March 4, 2022. 

    Register for Curbivore: https://www.eventbrite.com/e/curbivore-2022-tickets-205235293287?discount=CaliBBQ

     

    Jonah Bliss and Curbivore —

    Jonah Bliss has played an integral role in decreasing the carbon footprint of society. His list of accomplishments include helping to launch Turo, a peer-to-peer car sharing business that has taken off in recent years, and working as Director of Marketing for Evelo, an electric bike company.

    With those experiences in his back pocket, Jonah ventured into the world of live events where he strives to connect the dots of customer service in retail spaces. This is where Curbivore comes in.

    “There’s an important conversation that needs to be had here, and people are talking within their silo.”

    According to Bliss, many companies are operating ineffectively due to them not having an understanding of what their gaps and blindspots truly are because they essentially are not asking the right questions to the right people. Bliss’ goal with Curbivore is to get the entities involved to talk to each other and problem solve from a more informed place.

    “Oh, there’s so many things we could be solving if we just kind of were willing to challenge the status quo a little bit.”

    Jonah Bliss has made a living looking deeper into accepted modus operandi. Whether it’s working with a company that challenges the traditional practice of a single customer getting into their personal vehicle to drive to their location of choice or curating a space where restaurant business minds can be stretched beyond the scope of their four walls, Bliss has perpetually sought to uncover the best practice with the realization that “sometimes there’s a better tool for the job.”

    The exploration of those better tools is what Bliss is looking to accomplish with Curbivore.

     

    Curbivore in LA —

    Though set in a relaxing outdoor atmosphere in Downtown LA with networking being a foundational purpose, Curbivore’s first in-person activation is intended to be more than a social event. It is providing the opportunity for the public to cross reference systems and see, test, and experience new technology that is, or will, transforming the future of customer service.

    “The customer’s journey starts as soon as they leave their house, right?”

    Bliss and Curbivore are attempting to expose people to the tools and technology available to make the circumference of customer service one that addresses any potential problem within the customer experience.

    Attendees will get to “kick the tires on some cool hardware…and then they’ll be just great food and drink”. But it is not simply a one time event that promises resolution to all that ails businesses. It is an intentional spark of conversation that Bliss believes includes asking difficult and complex, but necessary questions that involve the entire population -from citizens and small business owners to politicians and lawmakers – of any given city or area.

    The conference will have panel discussions over a variety of “curb” topics, including repurposing streets, sidewalks, and parking lots and innovative vehicles.

    As Bliss eloquates: “…I don’t know. The best of all worlds is that this meeting is so great that we solve all these problems in a single day. Everyone’s like, oh it’s perfect. I know what to do and I love you. I’m never coming back because you solved my problem. I’m not sure we’re going to get to that one point at this time, but maybe that’s the ultimate goal…is to be so successful and make ourselves irrelevant.”

    Noble aspirations aren’t the norm in business, but it is on brand for Jonah Bliss. The only ask he has for Curbivore attendees is to “come hungry and bring business cards”.

    -Feature Article by Cali BBQ Media Writer TJ Void. Get in touch with TJ at tjvoid@calibbq.media.

    ***

    What is Curbivore? —

    The CURBIVORE conference is on March 4th, 2022 in Downtown Los Angeles.

    Curbivore was created out of a shared passion to help restaurants, retailers, local governments, and interested individuals navigate the challenges of the post-pandemic economy.

    The world is changing more rapidly than ever before. The hope is that by bringing together all sides of the table, Curbivore can foster a productive dialogue that helps create more equitable and sustainable cities, communities, startups and small businesses.

    • Visit https://curbivore.co/about/ to learn more.

    Join other top restaurateurs, innovative retailers, visionary city leaders, and tech’s top thinkers as we all work to bounce back from the pandemic.

     

    Curbivore Speakers include:

    Herb Coakley – Founder & CEO, CourialBerber Jin – Reporter, The InformationLee Hnetinka – Founder & CEO, FastAFZach Rash – CEO, CocoSheena Shiravi – VP Marketing, EazeHeather Kuklin – Chef & CEO, Madame ShugahJoey Grassia – Founder & Co-CEO, ShefKristen Hawley – Founder & Editor, ExpediteKevin Tan – Founder & CEO, SnackpassTurner Novak – Founder, Banana CapitalAlex Fisch – Mayor, Culver CityOskar Hjertonsson – CEO & Co-Founder, CornershopGene Oh – CEO, TranzitoJordan Justus – CEO, AutomotusDr. Regina Clewlow – CEO, PopulusSachin Kansal – VP of Product, UberDmitry Schevelenko – Co-Founder, TortoiseDavid Lin – CEO, DufflBobby Brannigan – CEO, MercatoDonald Shoup – Distinguished Research Professor of Urban Planning, UCLATom Schreiber – CEO, PerchJoshua Brustein – Technology Editor, Bloomberg BusinessweekNick Williams – Founder, SallyAlex Canter – CEO, NextbiteMark Suster – Partner, Upfront VenturesMatty Schaefer – CEO & Co-Founder, VadeAlex Mitchell – SVP Unlocking Innovation, LA Cleantech IncubatorDan Mitchell – City & Community Engagement, NuroKelly Grogan – VP of Sales, Virtual Dining ConceptsDmitry Shevelenko – Co-Founder & President, TortoiseLouise Matsakis – Investigative Reporter, NBC NewsSam Roxas – VP of Public Affairs, REEFSeleta Reynolds – General Manager, LADOTJanette Villafana – Journalist, L.A. TacoAspa Lekka – Founder & COO, JOKR

    ***

    CALI BBQ MEDIA LINKS:

    ➤ Subscribe to Restaurant Influencers Podcast — https://link.chtbl.com/RIpodcast

    ➤ Free Digital Media Coaching Application — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Podcast Archive — https://calibbq.media/podcast-episodes

    ➤ Cali BBQ Blog — 0:29:59 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg How To Optimize Your Influence | Andrew Duffy (SPARKPLUG) Interview | DH133 https://content.calibbq.media/andrew-duffy-sparkplug-interview-dh133/ 83898228 https://calibbq.media/?p=9907 Shawn P. Walchef Fri, 11 Feb 2022 12:22:17 -0500 Andrew Duffy is a Harvard grad with the right amount of book smarts and business sense. Add tech savvy in the ingredients and one of the spark plugs behind the SparkPlug platform understands what it takes to build systems that optimize brands and retail businesses. 

    SparkPlug CEO Andrew Duffy was a guest on the Digital Hospitality podcast where he talked about starting his company, incentivizing employees, and building systems to help businesses.

    WATCH ON YOUTUBE: https://youtu.be/b3UfmzFBY1o

     

    What is SparkPlug? —

    SparkPlug is an “incentive management platform” that provides frontline employees with automated sales incentives and rewards to drive revenue for retail brands and other businesses. The technology company is based in San Francisco.

    As the team at SparkPlug knows, brick and mortar shopping isn’t dying — it’s changing.

    Both Andrew Duffy and his SparkPlug cofounder Jake Sky Levin studied behavioral science at Harvard University, giving them insights into how people inherently operate.

    “What really fascinated us was the idea that our model of economics that we’ve used for decades and decades is built around a false concept. The belief that humans are fundamentally rational and that they’ll make decisions that are entirely rational…”

    After college, Andrew took a job in the finance world that proved to be a serendipitous event. He fondly remembers the job as a “unique place and is all oriented around these really unique employee engagement philosophies. So they think about their employees as an asset that they want to develop.”

    Though the kickoff point for SparkPlug, its true origin dates back to Andrew’s days before college.

    Andrew knows firsthand what it’s like to be the person responsible for driving business without receiving the benefit from doing so at a high level. As a server at the Cactus Cantina in Washington, D.C. as a teenager, Andrew sold the most Gold Cadillac Margaritas for three consecutive months. That experience became the inspiration behind finding a way for analytics to be tracked efficiently and specifically in real time. 

    “If we could make this scalable and make this easy, then I can’t imagine an alcohol brand in the world that wouldn’t want to be able to do this,” thought a young, motivated Duffy. 

    It’s no secret that incentive manufactures enthusiasm. Andrew and SparkPlug attempt to close the circle of hospitality by creating an opportunity for the experience to be rewarding to all involved. 

    “You want a really incentivized and high quality employee to be interacting with you and getting the product in your hands.

    “The retailer really wants that employee to be engaged and incentivized to make that experience great for the person who’s coming into the store, and the brand is really excited about getting the product into the customer’s hands and having that be an experience that they want to rave about.”

     

    Incentivizing Employees in the Modern Age —

    Andrew and his business partner have a mission to create high level work spaces for employees to feel energized enough to want to provide a first-rate experience for customers, which empowers the customer to influence others to purchase from or visit that particular retailer creating a desire for brands to want to work with the retailer. Ultimately, streamlining the value surrounding the life cycle of all transactions in retail environments. 

    “I think what we’ve seen is that a lot of people get burnt out in retail and restaurants,” Andrew Duffy states matter of factly.

    “I’ve worked in a lot of restaurants. I’ve worked in a lot of retailers and it’s exhausting,” he continues. “You’re not thinking about what can I do here that’s going to get me some extra value; that’s going give me a reward for the extra work I’m doing?”

    These are the questions that need answers.

    The ultimate question, though, which was asked of investors during SparkPlug’s fundraising phase that ended up garnering $3.5 million is: Why SparkPlug?

    Andrew answers, “I just think that with a tool like ours scaled up to usage across all of the brick and mortar and restaurant environments that we can find and actually meaningfully change people’s outcomes. And we see that every day.”

    SparkPlug is bridging the gap between business owners and laborers to increase equality in the workplace and infuse the old school brick and mortar system with the ever changing digital space to increase engagement by providing data that businesses can actually use and understand.

    • SPARKPLUG DEMO: Contact SparkPlug to get a demo of their platform at https://sparkplug.app/demo

    GET IN TOUCH WITH SPARKPLUG:
    • SparkPlug App: https://sparkplug.app
    • Call SparkPlug: (310) 518-7384
    • LinkedIn: https://www.linkedin.com/company/sparkplugapp/

     

    SparkPlug is an employee rewards and campaign management platform built specifically for consumer goods companies, retailers, and restaurants to reward frontline retail employees and restaurant workers for the sales they generate, and increase brick-and-mortar revenues.

    Companies that use SparkPlug can incentivize frontline workers and sales staff to influence purchasing outcomes by launching goals-focused sales campaigns and promotions. The SparkPlug platform delivers real-time campaign data to CPGs and retailers about which products and promotions are performing, while providing an additional revenue stream for workers.

    Launched in March 2020, SparkPlug has already delivered over $500k in supplemental income to frontline hourly employees, all sponsored by the consumer brands whose products those in-store workers put directly into consumers’ hands.

    ***

    CALI BBQ MEDIA LINKS:

    ➤ Subscribe to Restaurant Influencers Podcast — https://link.chtbl.com/RIpodcast

    ➤ Free Digital Media Coaching Application — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Podcast Archive — https://calibbq.media/podcast-episodes

    ➤ Cali BBQ Blog — https://calibbq.media/blog

    ]]>     0:45:38 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     How To Raise Money with Crowdfunding | Cleve Oines (MÄNNKITCHEN) | DH132 https://content.calibbq.media/how-to-raise-money-with-crowdfunding-cleve-oines-mannkitchen-dh132/ 83850480 https://calibbq.media/?p=9898 Shawn P. Walchef Fri, 04 Feb 2022 13:15:06 -0500 How many cranks does it take you to pepper a steak using your pepper mill? Probably dozens, right? For MÄNNKITCHEN Founder Cleve Oines, it was around 70 pepper cranks one day when he realized there was a problem.

    Why wasn’t there a better pepper mill on the market? One for a man like him? That’s when Cleve Oines saw the future of grinding pepper — The Pepper Cannon.

    “786 days, 54 revisions, 11 prototypes, 82 tests, and 4,673 sneezes later,” the MÄNNKITCHEN Pepper Cannon was born.

    “Grinds faster than a roadrunner, feels like a lightsaber handle in solid aluminum…It may even replace my beloved Unicorn, which I’ve been loyal to for 14 years,” J. Kenji Lopez-Alt said in “The Food Lab” of the New York Times.

    Cleve Oines was a guest on the Digital Hospitality podcast where he talked about making millions of dollars using crowdfunding sites like Kickstarter and IndieGoGo, and successfully marketing products on social media.

    • You can watch the full interview on our Cali BBQ YouTube channel: https://youtu.be/KL9IWyMoXDs

     

    Mannkitchen Pepper Cannon —

    The Pepper Cannon by Mannkitchen raised more than $1.1 million from 6,887 backers on Kickstarter alone. The success of the company’s crowdfunding campaigns was thanks to part to help from and crowdfunding marketing company LaunchBoom.

    LAUNCHBOOM INTERVIEW: https://calibbq.media/will-ford-interview-launchboom-crowdfunding-dh109/

    “In my first campaign, I raised like $50,000 for a chef knife, and that was awesome. Doubled my goal. And it was successful in my mind,” Cleve Oines shared on the Digital Hospitality show. “And then we did the Pepper Cannon and blew that one out of the water.

    The main difference was attending that (Crowdfunded Summit) and learning from the people at LaunchBoom.

    The products that Männkitchen sells are built to solve cooking problems, whether its a demand for a bigger, stronger chef’s knife, or the need for a super-powered pepper mill.

    WATCH: Pepper Cannon on YouTube

     

    “If you can’t say in 10 seconds what problem your product is solving, it’s going to be a it’s going to be a tough sell,” Cleve Oines said.

    • Mannkitchen Online: https://mannkitchen.com/

    • Mannkitchen on Instagram:  https://www.instagram.com/mannkitchen/

    ***

    CALI BBQ MEDIA LINKS –

    ➤ Subscribe to Restaurant Influencers Podcast — https://link.chtbl.com/RIpodcast ➤ Free Digital Media Coaching Application — https://forms.gle/cnQ3sefMcAxQXbKa6 ➤ Podcast Archive — https://calibbq.media/podcast-episodes ➤ Cali BBQ Blog — https://calibbq.media/blog

     

    ]]>     0:38:59 false https://content.calibbq.media/wp-content/uploads/sites/4/2022/08/digital-hospitality.jpg     How To Become An E-Commerce Company | Ride1Up Electric Bikes | DH131 https://calibbq.media/how-to-become-ecommerce-company-ride1up-electric-bikes-dh131/ 83741099 https://calibbq.media/?p=9850 Shawn P. Walchef Mon, 17 Jan 2022 14:25:14 -0500 Ride1UP developed a product they felt was life-changing: electric bikes. But how did the company leaders make sure they could get their e-bikes to as many people as they could? By becoming an e-commerce company.

    https://youtu.be/Wad95G5xic8

    Ride1UP CEO Daniel Urbino was a guest on the Digital Hospitality podcast where he talked about running the San Diego e-commerce e-bike company with a mission to change how the world gets from one place to another.

    “E-commerce is anything online. It’s just another avenue to reach consumers,” Daniel Urbino shared on the Digital Hospitality podcast.

    • You can watch the full interview on our Cali BBQ YouTube channel: https://youtu.be/Wad95G5xic8

    “E-commerce can be selling a product, selling a service… You could sell products online through retailers, which are your big-box Target, Walmart, Costco… And there’s what we do at Ride1UP, which is direct to consumer.”

    ➤ Ride1UP – https://ride1up.com/?wpam_id=600 ➤ CEO Daniel Urbino LinkedIn – https://www.linkedin.com/in/daniel-urbino-a875ba22/ ➤ @ride_1up on Instagram – https://www.instagram.com/ride_1up

    The Ride1UP Story:

    Ride1Up was founded in 2018 out of a love for bikes and a goal to sells consumers better-quality, innovative electric bikes at a very competitive price.

    The founders of the San Diego e-bike company Ride1UP knew they had a vital product in electric bikes — one that could help the world. They just had to find a way to drive down the cost enough so more people could make the switch to riding an electric bike.

    Enter e-commerce.

    “We have no physical presence, but we have a customer support presence which rivals any in the industry. It is difficult to make a thousand-dollar purchase online, but we are here to make it easier.” www.ride1up.com

    3 Takeaways from Interview:

    1. Making Affordable Products Takes Work –

    Becoming an e-commerce brand and selling direct to consumer helped Ride1UP market affordable e-bikes to their customers instead of going through a distributor middleman.

    “We’re providing our customers with a better product, better components and really a higher quality at a fraction of the price that you would see in shop. So I think those are the primary benefits of the direct to consumer approach, and it really ties into our identity as a brand.” -Daniel Urbino

    2. A Need For Hospitality –

    The time it takes to bring an idea to fruition so it becomes a product people can purchase has changed. It’s sometimes hard to get products manufactured in the current climate so it takes care and customer service to make the difference to a consumer.

    “Anyone could go online, find a cheap ebike to order and have it shipped to their door. Anyone can do that. But if you’re expecting someone to help you out after with assembly or should something go wrong, you’re going to be out of luck.” -Daniel Urbino

    3. Plan For The Worst –

    Nothing is guaranteed in life. That’s why Daniel Urbino plans for the worst with not only a Plan B, but a Plan C, D, etc.

    “When I graduated college, it was right around 2008 with the whole financial crisis and the whole economy collapsed. So I’ve seen it myself … where I thought things were going great… And there weren’t any jobs. So I think nothing surprises me today in my personal life and my business life as well. ” -Daniel Urbino

    Take the Ride1UP Pledge –

    “I will replace 5 driving trips per month with my electric bike.”

    Are you buying an e-bike for recreation or transportation?  If you pledge to replace more than 5 driving trips each month with your electric bike, then Ride1UP will reward you with a coupon for $40 off.

    Details: https://ride1up.com/

    CALI BBQ MEDIA LINKS –

    ➤ Subscribe to Restaurant Influencers — https://link.chtbl.com/RIpodcast ➤ Free Digital Media Coaching Application — https://forms.gle/cnQ3sefMcAxQXbKa6 ➤ Podcast Archive — https://calibbq.media/podcast-episodes ➤ Cali BBQ Blog — https://calibbq.media/blog

    ***

    Name First Name Last Name Email Address Phone Would you like to book a free consultation to go over your Digital Hospitality? Would you like to book a free consultation to go over your Digital Hospitality? Yes, please contact me Business Name What are your content needs?

     

    ]]>     0:36:58 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg     From Film to Food: Making it From Scratch | Chef Joe Gatto (@chefjoegatto) | DH130 https://calibbq.media/chef-joe-gatto-interview-from-scratch-dh130/ 83665266 https://calibbq.media/?p=9838 Shawn P. Walchef Thu, 13 Jan 2022 18:29:17 -0500 Chef Joe Gatto (@chefjoegatto) was a guest on the Digital Hospitality podcast, where the “From Scratch” host talked about making a streaming series, moving from film to food, and his process of digital media content creation. Thanks to friend and supporter Jason Jepson (@talkingduringmovies) for introducing us to Joe.

    ➤ Follow Chef Joe Gatto online: https://www.instagram.com/chefjoegatto/ ➤ Stream “From Scratch” on Pluto TV: https://pluto.tv/where-to-watch ➤ Seriously From Scratch Cookbook recipes: https://www.joegattosfromscratch.com/recipes

     

    3 Takeaways from Interview:

    1. Be a Problem Solver

    Whether its big feature films or micro-budget shoots, Chef Joe Gatto learned the most important part of producing content isn’t just about putting out quality content, it’s about putting out metaphorical fire after fire until you have something to publish.

    If you’re on the production side of content creation, that means you have to constantly think on your feet and solve whatever problem is put in front of you.

    “So for me, from doing it since when I was like, 18. It just kind of taught me … you never stop. You’re always improvising; always have to be malleable. That a problem is just an opportunity for a solution.” -Joe Gatto

    2. Pay Attention to the Journey

    Joe Gatto makes sure to slow down every day to take in the important parts of life. Everyone has important goals they want to accomplish, but if you don’t also learn to enjoy the magical moments around you, then you’re missing out on a part of life.

    Learning and sharing knowledge is valuable and only comes from paying attention to others on your journey.

    “Passing that baton on and watching my kids comfortable in the kitchen and like making things together and sharing that time… I do take a breath and take it in. I do. Because I’m a big believer in that you have to pay attention to the journey.” -Joe Gatto

    3. Help Others. Don’t Compete.

    A rising tide lifts all ships. Chef Joe believes in abundance, that there’s enough space for all of us to thrive. That’s why he gravitated to the hospitality industry — he found lots of sharing and caring, rather than the hyper-competitive nature of his prior career in the movie industry.

    “I always think there’s space. I’d rather help someone come up and prop them up and do things together. I love that. That gives me a buzz.” -Joe Gatto

     

    WATCH ON CALI BBQ YOUTUBE

    https://www.youtube.com/watch?v=rOs7k0uU_t4

     

    Joe Gatto from Hollywood to Hospitality —

    When Chef Joe Gatto moved from Hollywood to Hospitality, he knew he had found his calling.

    When Joe was younger he was a filmmaker. He worked for Sony Pictures, made music videos, created a feature film, and lots more production work on tv and movies.

    When Joe and his wife Carey became parents they decided raising kids in LA wasn’t for them. He also realized he wanted a career change from film to food. The shifts let him realize a dream come true and find an industry that was a much better fit for him.

    “The food space, all I found, from like Andy (Husbands) and everybody, everyone wants to help you. They want to share with you. Food, time, recipes, love. The heart of the house, that attracted me so much,” Joe shared on the podcast.

    When he began to look away from Hollywood and his early career path, Joe realized he had acquired lots of valuable skills he could take into the “Wild West” of modern content creation.

    “I can take the food part, the from scratch part, the filming part. The love being in front of an audience part. And I’ll have my own little niche,” Chef Joe Gatto said on Digital Hospitality about finding his aptitude for creating fun food content.

    Like our former guest Ryan Redondo believes, “Blossom Where You’re Planted.”

     

    Making “From Scratch” from scratch —

    Joe Gatto launched season 1 of From Scratch thanks to his knowledge of, and connections in, film production, cooking, and entertainment.

    From Scratch streams on Pluto TV (Channel 611 – FoodTV) on Fridays from 10-11pm EST.

    The series is a vehicle for Joe to share his love of food with the world. And the content he puts out online in other forms is a way to grow his brand while connecting with others. These days everyone is an influencer when they post content online.

    Being himself and leaning into his skills are core components of why Joe Gatto is succeeding at growing an audience.

    “It’s awesome… watching your audience just laugh and then watching Instagram and watching all these social platforms grow. Not by sharing a shtick, by sharing what I do.”

    ***

    ABOUT CHEF JOE GATTO:

    Boston-based chef Joe Gatto is a private chef, culinary instructor, author, and host of “From Scratch”. Bringing his passion for scratch cooking, big personality and knowledge of film, he has helped create one of the most unique cooking shows out there. From making his own charcoal, hand forging his own knife, to milking cows to make butter and cheese, Joe goes all out to make an engaging, informative and fun show. Joe also hosts major food events in and around Boston including Boston Magazine’s The Cue. His cookbook Seriously From Scratch is available nationwide. He also works with the Boys and Girls club, the YMCA and many other charities donating his time and skills to help people learn to cook from scratch.• Connect on LinkedIn: https://www.linkedin.com/in/chef-joe-gatto-840a7a56/

     

    ABOUT FROM SCRATCH:

    In the From Scratch food/travel series, Host Chef Joe Gatto teams up with farmers and artisans of all kinds to create the real star of the show, the food. Getting out of the kitchen and into the field has never been so fun, from lobstering on the open ocean to milling his own flour, even milking a cow to make cheese. From Scratch offers up the history, science, and fun of all your favorite dishes. Nothing brings people together more than food and Chef Joe Gatto proves this time after time at the end of each episode. Watch From Scratch and you’ll never look at food the same way again.• Learn more: https://www.joegattosfromscratch.com/

    CALI BBQ MEDIA LINKS:

    ➤ Subscribe to Restaurant Influencers — https://link.chtbl.com/RIpodcast ➤ Free Digital Media Coaching Application — https://forms.gle/cnQ3sefMcAxQXbKa6 ➤ Podcast Archive — https://calibbq.media/podcast-episodes ➤ Cali BBQ Blog — https://calibbq.media/blog

    ***

    Name First Name Last Name Email Address Phone Would you like to book a free consultation to go over your Digital Hospitality? Would you like to book a free consultation to go over your Digital Hospitality? Yes, please contact me Business Name What are your content needs? Email Full Name Email]]>     0:38:32 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg     Preview: Restaurant Influencers | SAM THE COOKING GUY on Growing a YouTube Channel | DH129 https://calibbq.media/restaurant-influencers-sam-the-cooking-guy-dh129/ 83592429 https://calibbq.media/?p=9821 Shawn P. Walchef Thu, 06 Jan 2022 19:42:14 -0500 On this special preview episode of the Restaurant Influencers Podcast, Sam Zien (Sam The Cooking Guy) talks with host Shawn P. Walchef (Cali BBQ Media) about how he grew his YouTube channel to millions of subscribers and running multiple restaurants.

    “YouTube is a really simple concept: it’s not about you, it’s what your customers want.”

    https://youtu.be/uymy2CLFHSs

    • SUBSCRIBE TO RESTAURANT INFLUENCERS: https://www.entrepreneur.com/listen/restaurant-influencers

    • LEARN MORE: https://calibbq.media/blog/new-restaurant-influencers-podcast-series-from-entreprenuer-yelp-cali-bbq-media-toast/

    NOMINATE A RESTAURANT INFLUENCER — Do you know someone who is killing it on social media? Let us know by emailing influencers@calibbq.media or sending the @calibbqmedia team a DM on social media.

    Sam The Cooking Guy is a Restaurant Influencer —

    After years spent grinding out little-seen YouTube content, Sam Zien (@thecookingguy) began making authentic content about things his audience actually wanted to see. From there the YouTuber saw his star rise quicker and quicker.

    Sam Zien, affectionately and professionally known as Sam the Cooking Guy, serves as the face of Graze, Not Not Tacos and two Samburger locations. He has flipped the food industry on its head by simply being himself.

    A man of many hats and few cares, Sam The Cooking Guy has defined conventional wisdom by creating concept restaurants that serve mashed potato tacos and popular videos that teach young men and others how to cook.

    “I think you learn more when you’re enjoying it,” notes Sam Zien while talking to Shawn Walchef on the first episode of the Restaurant Influencers podcast.

    While Sam admits it took him seven years to discover this simple truth, the proof is in the pudding as Sam is teaching the world how to cook simply by teaching them to make things they can actually make.

    WHAT DID YOU LEARN from this interview? Let us know in the comments! https://restaurantinfluencers.media

    EPISODE LINKS:

    • Sam The Cooking Guy YouTube – https://www.youtube.com/channel/UCbRj3Tcy1Zoz3rcf83nW5kw

    • Sam The Cooking Guy Online – https://www.thecookingguy.com/

    • Behind the Scenes of Sam’s Restaurant – https://www.youtube.com/watch?v=apfwiUblg70

    • Graze by Sam – https://www.grazebysam.com/

    • Not Not Tacos – https://www.notnottacos.com/

    • Samburgers – https://www.eatsamburgers.com/

    ABOUT RESTAURANT INFLUENCERS:

    Are you SICK and TIRED of scrolling through your social media feeds and not seeing your business anywhere?

    Welcome to the Restaurant Influencers podcast series, sponsored by Toast (@toasttab).

    Every week host Shawn P. Walchef (@shawnpwalchef) talks with leaders in restaurant and hospitality about their secrets to Smartphone Storytelling and how to show up and engage where customers are spending time online.

    The weekly digital series (audio, video, writing, images) is hosted by Cali BBQ Media Founder Shawn P. Walchef and presented by Entrepreneur Media (@entrepreneur), Yelp for Business (@yelp), and Cali BBQ Media (@calibbqmedia).

    • Entrepreneur – https://entreprenuer.com • Yelp for Business – https://biz.yelp.com • Cali BBQ Media – https://calibbq.media

    Subscribe to the weekly podcast wherever you listen to audio shows.

    Follow @calibbqmedia on social media for updates on the show and Digital Hospitality content.

    https://restaurantinfluencers.media

    SPONSORED BY TOAST:

    Restaurant Influencers is brought to you by Toast, the powerful restaurant point of sale and management system that helps restaurants improve operations, increase sales and create a better guest experience.

    Toast — Powering Successful Restaurants

    Learn more at pos.toasttab.com

    ]]>     0:32:54 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg     Believe in Others. Celebrate and Elevate | My Mentor David Meltzer (@davidmeltzer) | DH128 https://calibbq.media/mentor-david-meltzer-interview-dh128/ 83487980 https://calibbq.media/?p=9790 Shawn P. Walchef Thu, 30 Dec 2021 17:59:09 -0500 Their names? None other than William Shakespeare and Albert Einstein.

    Taking lessons from both, David Meltzer (@davidmeltzer) has been able to pivot from being a powerful sports agent to a motivational media maven at the age of 50.

    “I am an optimist,” smiles Meltzer from SoFi Stadium while being interviewed for a pilot for the Cali BBQ Media podcast production Restaurant Influencers.

     

    “I’m a top-imist, I’m on the top of the optimists. I believe in other people. I’m a celebrant. I live my life to elevate others. I try not to laugh at people, scoff at them or make fun of them.”

    Watch the full interview on location from the top of SoFi Stadium on the Cali BBQ YouTube channel.

    https://www.youtube.com/watch?v=NZGxIbt71kA

     

    David Meltzer Went All-In On Empowering Others:

    When David Meltzer decided to go all in on modern digital media and his mission to empower a billion people to be happy, make a lot of money, help people and have a lot of fun — many of his peers laughed at him.

    Leaning on the lessons of a great playwright, he powered through.

    According to Shakespeare, the world’s a stage. In a world now with many media platforms and thus stages within the stage, Meltzer began publishing on YouTube, going live on IG and using every medium possible to begin his mission to empower.

    Daunting? Yes. However, Shakespeare once again inspired him.

    “The first Shakespeare lesson, which is most important, is thine own self be true,” notes David Meltzer. “Because in the context of today, your own self is true, those people can laugh and scoff at you and make fun of you. However, it also provides you with a directional aptitude towards your own frequency.”

    By being true to himself, he was able to spread his wings, ignore the critics and find his tribe as they say. Early encouragers included Gary Vaynerchuk who David Meltzer had previously consulted when the entrepreneur was working on a sports agency.

    As Meltzer continued to lean into the stage theory and better be himself, the numbers he began reaching increased, yet not exponentially. In a world of instant gratification and validation by numbers this could’ve crippled many, causing them to drop their dreams.

    Instead, Meltzer studied Einstein.

    “The rule of 72 says that at one percent better, it takes 72 turns in order to double where you’re at,” Meltzer says of the genius’s philosophy. “Well, if you can become two percent better, it takes 36 turns for you to be four percent better.”

    “I did the math. I study Einstein. I knew that in 20 years when I was 70, I’d be the most popular 70-year-old in the world because I would have two million ambassadors telling two million people to watch.”

     

    Happiness Is The Pursuit:

    By studying the greats, continuing his pursuit and being powered by faith, David Meltzer believes in his ability to make others believe in themselves.

    “It’s not the pursuit of happiness,” states Meltzer on the Digital Hospitality podcast. “Happiness is the pursuit. That’s why I try to teach people to find the light, the love in the lessons and everything to enjoy the consistent everyday pursuit of your own potential, not other people’s.”

    To many, this relentless optimism may sound hokey. Even Meltzer admits many dreams appear outlandish even in hindsight.

    “If Jeff Bezos would have told me 25 years ago when he was selling books out of his garage, that he was going to make over a trillion dollars and be the richest man on Earth and have the biggest marketplace on Earth, I probably would have laughed at him, scoffed at him and made fun of him,” shrugs David Meltzer.

    20 years from now, we could be talking about the world’s most famous 70-year-old the same way.

    ***

    -Feature Article by Ian Stonebrook. Get in touch with him on social media @ianstonebrook

    SIGN UP FOR UPDATES ON RESTAURANT INFLUENCERS AT WWW.RESTAURANTINFLUENCERS.MEDIA GET IN TOUCH WITH US AT CALI BBQ MEDIA

    @shawnpwalchef | @calibbq | @calibbqmedia

    Twitter First Name Last Name Email Address Phone Would you like to book a free consultation to go over your Digital Hospitality? Would you like to book a free consultation to go over your Digital Hospitality? Yes, please contact me Business Name What are your content needs?]]>     0:20:21 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg     Hospitality is at the Heart of Holiday Bowl 2021 | Mark Neville (Holiday Bowl CEO) | DH127 https://calibbq.media/hospitality-is-at-the-heart-of-holiday-bowl-2021-mark-neville-holiday-bowl-ceo-dh127/ 83402090 https://calibbq.media/?p=9757 Shawn P. Walchef Fri, 24 Dec 2021 14:07:19 -0500 On this episode of the Digital Hospitality podcast, Holiday Bowl CEO Mark Neville talks about the history of the NCAA bowl game in San Diego, the nonprofit’s future at Petco Park, and how the live event gives back to the community.

    https://youtu.be/P03v6u47_Ds

    At Cali BBQ we are very proud to support the San Diego County Credit Union 2021 Holiday Bowl at Petco Park. The game takes place December 28, 2021 at 5pm.

    LEARN MORE: https://www.holidaybowl.com/

    ABOUT THE HOLIDAY BOWL —

    The mission of the non-profit San Diego Bowl Game Association is to generate tourism, visibility and economic impact for the San Diego region by producing the Holiday Bowl and other outstanding events and experiences for visitors and local fans of all ages.

    The San Diego Bowl Game Association is a nonprofit 501(c)(3) organization which produces the San Diego County Credit Union Holiday Bowl and a year-around festival of events.

    For 40 years, the Holiday Bowl has played a significant economic role in the success of San Diego’s tourism industry. The nonprofit San Diego Bowl Game Association fills hotel rooms and provides patrons for restaurants and shops during one of San Diego’s slowest tourism weeks of the year. Since its inception in 1978, the San Diego Bowl Game Association has created an impact of more than $850 million for the region.

    The Big Flag:

    The Holiday Bowl Big Flag is one of the largest ceremonial American Flags in the United States that is regularly used in conjunction with large public sporting events. The Big Flag has been presented at the Super Bowl, World Series and numerous NFL, NCAA and MLB events.

    HOLIDAY BOWL FACTS:

    • 800,000+ San Diego hotel room nights generated since the recession of 2008 • $950 million in economic benefit for the San Diego region since the Holiday Bowl’s inception in 1978 • 242 Holiday Bowl and Poinsettia Bowl alums who are currently on NFL rosters • 23 of Holiday Bowl games not decided until the final two minutes • 19 of Holiday Bowl games decided by 7 points or less • 2 of Heisman Trophy winners who have played in the Holiday Bowl • 11 of times BYU has played in the Holiday Bowl • 34 members in the SDBGA Hall of Fame • 65,416 is the largest attendance in Holiday Bowl history

    CONNECT WITH CALI BBQ MEDIA:

    ➤ Free Media Coaching Application — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Digital Hospitality Podcast Archive — https://calibbq.media/podcast-episodes

    ➤ Cali BBQ Media Blog — https://calibbq.media/blog

    ***

    Twitter First Name Last Name Email Address Phone Would you like to book a free consultation to go over your Digital Hospitality? Would you like to book a free consultation to go over your Digital Hospitality? Yes, please contact me Business Name What are your content needs? RELATED CALI BBQ MEDIA CONTENT:

    Wonderfront Festival is a labor of love for Mr. San Diego Ernie Hahn (DH 007)

    Marketing with Influence | Farmers Insurance Open (DH 017)

    Marketing Insights from a Career in Sports | Luke Gilbert, San Diego Seals (DH 021)

    ]]>     0:37:19 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg     How To Raise Money + Execute Your Concept | My Yard Live Beer Co. Founders Jamie Minotti and Mark McLarry | DH126 https://calibbq.media/my-yard-live-how-to-raise-money-interview-dh126/ 83351769 https://calibbq.media/?p=9733 Shawn P. Walchef Thu, 16 Dec 2021 14:37:20 -0500 Check out the Digital Hospitality interview with My Yard Live Beer Co. co-owners Mark McLarry and Jamie Minotti to learn how they turned their grand vision into reality step by step.

    “(We thought) let’s do something brick-and-mortar that encompasses (the) festival spirit: bringing people together, live music, good food, good beverages,” said My Yard Live CEO Mark McLarry on the Digital Hospitality podcast interview. “What space can we create where everyone’s going to be happy?”

    My Yard Live Beer Co. is a 17,500-square-foot entertainment center, restaurant, and brewery, in San Marco, California. The company was founded in 2019 by entertainment and hospitality industry entrepreneurs Mark McLarry and Jamie Minotti.

    As you’ll learn in the Digital Hospitality podcast interview with the friends and business partners, the story of My Yard Live is inspiring because it shows confidence and perseverance. As business owners, those qualities help you move forward even in the face of adversity (of which there will be lots).

    https://youtu.be/TEIOIxekwUM

    My Yard Live had to shut down in the pandemic. What the owners learned from the experience was how dedicated their regulars were to their community space.

    “During the pandemic, we had people who were regulars that actually approached us to invest,” Jamie Minotti said on the Digital Hospitality podcast interview recorded live at My Yard Live. And they actually ended up investing in is in the middle of the pandemic. And we told them not to.”

    “They said, ‘This is our space. We don’t want this to go anywhere.”

    “We are doing something more than just flipping burgers and selling beers,” he continued. “We are doing something for the community, and that’s why we’re here.”

    LINKS TO CLICK — 

    • My Yard Live Beer Co website: https://www.myyardlive.com/

    • Order My Yard Live online: https://www.toasttab.com/myyardlive/v3/

    • Meet Mark McLarry (SDVoyager): http://sdvoyager.com/interview/meet-mark-mclarry-yard-live-san-marcos/

    • Mark McLarry on LinkedIn: https://www.linkedin.com/in/mclarry-mark-81b5353/

    • Jamie Minotti on Linkedin: https://www.linkedin.com/in/jamietminotti/

    •  Meet Jamie Minotti (SDVoyager): http://sdvoyager.com/interview/meet-jamie-minotti-yard-live-san-marcos/

    My Yard Live —

    My Yard Live combines many entertainment concepts into a unique venue for live entertainment, dining, and events. The restaurant is for both the young and young at heart, with fun activities for all ages, including all types of games, play structures, and much more.

    One of the goals for My Yard Live Beer Co. was to bring together the elements of “a community center, park, upscale beer garden, diverse eatery, and a one of a kind live entertainment and event venue.”

    My Yard Live Beer Co.

    https://www.myyardlive.com/

    760-798-0779

    288 Rancheros Drive, San Marcos, CA 92069

    info@myyardlive.com

    CONNECT WITH CALI BBQ MEDIA:

    ➤ Free Media Coaching Application — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Podcast Archive — https://calibbq.media/podcast-episodes

    ➤ Cali BBQ Blog — https://calibbq.media/blog

    Related Content:

    #086: San Diego’s Next Great Brewery Experience – My Yard Live

    National Restaurant Week Supports Local Restaurants | #nationalrestaurantweek served by Toast

    If You Build It, They Still Might Not Come | Chip Klose (Restaurant Marketing Strategy) | DH118

    Who the F@*% Doesn’t Love Toast? | Sam Zien (Sam the Cooking Guy) and Howard Solomon (Solomon Leaders) | DH066

    ***

    GET IN TOUCH WITH US — Email First Name Last Name Email Address Phone Would you like to book a free consultation to go over your Digital Hospitality? Would you like to book a free consultation to go over your Digital Hospitality? Yes, please contact me Business Name What are your content needs?]]>     0:47:33 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg     Become Attention Merchants With Short Form Video Content | National Restaurant Owners Podcast | DH125 https://calibbq.media/kyle-inserra-national-restaurant-owners-podcast-dh125/ 83304942 https://calibbq.media/?p=9712 Shawn P. Walchef Thu, 09 Dec 2021 12:54:06 -0500 Kyle Inserra (@kyleinserra) is an attention merchant. How does the commercial real estate strategist with a long history in the hospitality industry get attention these days? He publishes compelling video content online every day.

    On his National Restaurant Owners Podcast, host Kyle Inserra and his guests open up about the restaurant industry and share first-hand insights about hospitality, marketing, and much more.

    • LISTEN ONLINE: https://anchor.fm/restaurantowners

    The NRO Podcast is just one of the many digital media projects Kyle Inserra has published. He also cranks out interesting industry specific content all the time using his smartphone.

    Short form videos give Kyle a place to showcase his strong opinions and useful advice. Publishing content online on a regular basis also lets him connect with like-minded peers all over the world.

    That’s how Cali BBQ Media first met Kyle Inserra — we connected with him on Clubhouse and TikTok.

    Our relationship strengthened IRL when we visited New York City for the Toast IPO in 2021.

    Of course we had to team up and make some longform and shortform videos with Kyle while we were in his neck of the woods.

     

    The National Restaurant Owner Podcast | Shawn Walchef and Kyle Inserra

    Kyle Inserra featured our Cali BBQ Media story on The National Restaurant Owners Podcast, which he let us repurpose on our Digital Hospitality RSS feed and YouTube channel.

    https://www.youtube.com/watch?v=aCcJCpPp1AI

     

    We hope you enjoy this conversation and don’t forget to let us know what you liked and learned in the comments or in a podcast review. Each review we get helps us grow our Digital Hospitality thesis with even more people.

    A Rising Tide Lifts All Ships.

    LINKS TO CLICK — 

    • Restaurant Owners Podcast on Instagram: https://www.instagram.com/restaurant_owners_podcast/

    • Kyle Inserra LinkedIn: https://www.linkedin.com/in/kyleinserra/

    • Subscribe to National Restaurant Owners Podcast on YouTube: https://www.youtube.com/channel/UCGuiy3a6JnMAs7vwXrGhWfg 

    • The Restaurant Consultant on TikTok: https://anchor.fm/restaurantowners

    • Kyle Inserra on Digital Hospitality Podcast: https://calibbq.media/kyle-inserra-real-estate-restaurant-industry-dh095/

    About The National Restaurant Owners Podcast w/ Kyle Inserra — 

    Owning a restaurant can be a lonely, stressful existence. Kyle Inserra knows this first hand as a 15 year veteran of the hospitality industry. On the show, he shares his experience and interviews fellow industry professionals to provide you with the insight our industry often lacks. Whether you’re opening your first restaurant or considering adding units to your current concept, there’s always something new to learn, and who better to learn from than those who have successfully done it.

    https://www.youtube.com/playlist?list=PLcayoov1tw3a6M8fpHlnwq_jlI9px2YgM

    SUBSCRIBE TO NATIONAL RESTAURANT OWNERS PODCAST: https://anchor.fm/restaurantowners

    Related Cali BBQ Media Content:

    • Dont Be Scared To Share Your Secrets Online | Kyle Inserra (Restaurant Growth Strategist) | DH095

    • Guide to Opening a Virtual Ghost Kitchen | Part 1: The New Digital Economy | DH106

    • Subscribe to these Restaurant Business Podcasts

    ***

    CONNECT WITH CALI BBQ MEDIA: Url First Name Last Name Email Address Phone Would you like to book a free consultation to go over your Digital Hospitality? Would you like to book a free consultation to go over your Digital Hospitality? Yes, please contact me Business Name What are your content needs?]]>     0:56:40 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg     Satisfy Your Industry’s Hunger Pains | Steve Raggiani (8it app) | DH124 https://calibbq.media/steve-raggiani-8it-app-interview-dh124/ 83240698 https://calibbq.media/?p=9695 Shawn P. Walchef Thu, 02 Dec 2021 10:44:36 -0500 8it app co-founder Steve Raggiani is a guest on the Digital Hospitality Podcast where the entrepreneur talked about simplifying the search for the best food, online food reviews, digital marketing, and much more.

    ➤ Connect with @8itapp online: linkin.bio/8itapp

    Three Takeaways from Interview:

    1. Simplicity is Accessibility – In the world of apps and the new web, less is more. By creating an interface that’s simple, easy to access and direct, you create the ability to better serve a wider audience and gain traction in a competitive space. [00:11:21]

    2. Drop Culture is More than Clothing and Concert Tickets – For years, teenagers and young adults have lined up and camped out for rare sneakers and limited streetwear. In recent times, drop culture has expanded to a wider range of demographics and also the world of food. When selling story, scarcity and hype, does drop culture work to add energy to your business model? [00:18:29]

    3. Your Market is Bigger than Your Echo Chamber – The best way to understand your core consumer is to be them, but it’s often a big mistake to think that your entire audience is that siloed. In a world where we all live in online echo chambers and our own friend groups, do deep dive research to really find out who could be interested in your business, why they would be interested and where they might find out about it. [00:09:41]

    Watch the full interview: https://youtu.be/SfU6qejfSBU

    Steve Raggiani and 8it:

    Steve Raggiani isn’t afraid to get hangry. But don’t worry, he won’t take it out on you.

    A problem solver, not a problem starter, Steve put his hunger pains in perspective by co-founding the 8it App.

    “8it is the simplest way to find the best food,” beams Steve Raggiani when talking about his 8it app on the Digital Hospitality podcast.

    “It’s trusted food recommendations from people in the industry who know what the hell they’re talking about.”

    After moving to the Big Apple for work years ago, Steve was taken aback by the food scene but bombarded with the overabundance of information on where to eat.

    Let’s be honest, if you’re seriously craving a burrito, who has the time or discipline to read five articles, phone three friends and watch a YouTube review?

    This was Steve when he first touched down in NYC.

    “I got to New York City completely overwhelmed by all the options to eat in that city,” recalls Steve. “There’s so many amazing restaurants you don’t even know where to start — and this was like 2016.

    “If I go on Google and I’m in the mood for a burger, I search ‘Best Burger in New York’ and I get an Eater article, an Infatuation article, a piece from The New York Times and a Guy Fieri video. I’m getting lost in the content. You can spend up to 45 minutes doing research to figure out what you want to eat.”

    The bulk of information and the time it took to sift through was enough to make Steve even hangrier.

    Thankfully, Steve doesn’t want to be hangry anymore and his team at 8it App want the best for you, too.

    “We pride ourselves on solving problems,” begins Steve. “I’ve worked in advertising and marketing my whole career. We solve the biggest brands in the world’s problems. At 8it we said, ‘Let’s solve a problem for ourselves.’ We gave ourselves a challenge: how do you go from hungry to eating something certified delicious in three thumb taps?”

    So, how does the 8it App work if it’s 7:49 PM and you’re hankering for a burrito?

    The first part is an accessible interface.

    “Design is the first thing people notice,” points out Steve. “If it’s not clean and it’s not simple, you’re going to turn people away. When you open the app, you see how clean it is. When we made it, we were like, ‘I want a 14 year old to pick this thing up and use it like they’d use every other app and I want an 80 year old lady to pick it up and feel the same way I do.’”

    The second part?

    Intuitively using clean design of the sleek and simple 8it App.

    “You click ‘burrito’ and it pulls up every top recommended burrito from trusted media sources and chefs,” Steve says. “So, you’ve got Eater, Infatuation, New York Times and maybe chef Troy Johnson from San Diego, stuff like that, and it’s distilled down into eight-word reviews. We pulled the most important eight words about that dish. If you want to go deeper and read the whole article, we can link you to it. We’re just aggregating all the services that are out there because there’s too much content and there’s too many services and aid. It basically sits in the middle of food, tech and food media and makes the process simpler for the eater to find the best food and for the restaurant or the pop-up owner to get discovered.”

    Over the course of 2020 and 2021, the 8it App has done its part to not only help consumers avoid being hangry, but also helping small businesses get discovered.

    With the pandemic hitting the hospitality space the hardest, 8it’s ability to spotlight restaurants and pop-ups across the country provided direct energy to the most delicious places to eat.

    In addition, the slowdown surrounding the year that was 2020 allowed 8it the ability to redraft their app for other operating systems.

    “We used that time in a smart way to build the Android version of the app so we can access more people,” says Steve Raggiani on Digital Hospitality. “We were a little bit naive when we started. We wanted to be on iPhone only so we can reach a more premium audience and it wasn’t really backed by data. One of my friends and colleagues pulled me aside after we had been live for about a year and said, ‘Dude, why is there not an Android app?’ There’s actually like 80 percent more people on Android than iPhone, you just don’t realize it.”

    Expanding beyond their own bias or echo chamber has allowed 8it to exist on more smartphones than ever imagined based on their original business model.

    Conversely, by leaning into convergence culture and trends in drop launches, 8it is on the cutting edge of adding energy and access to the line ups and limited nature that surround food pop-ups.

    “The people in line for a Supreme T-shirt right now are in line for sandwiches,” notes Steve. “A drop is a limited quantity thing, so they only make 100 of the T-shirts or they only make 200 of the sandwiches. You’ve got to be in the know to get that sandwich. And when you have it, it’s like a flex.”

    Expanding Food Culture:

    The buzz around limited product, experiences and online flexing has Steve excited about food culture’s expansion into the next world of web: NFTs.

    “It’s a no-brainer that we’ll end up there in the NFT space,” shares Steve Raggiani. “Limited edition food items are now translated into a digital badge that allows you to flex and have that clout. We’re working on gamifying that experience.”

    Before long, the 8it App will be the place to gain clout as the Sandwich King of New York or the Barbecue Mayor of San Diego as the most dedicated foodies will chase taste experiences and show off their clout on the app through NFTs.

    In the meantime, Steve is leaning into the emotion that started 8it by creating a feature on the app that hits us all right in the gut.

    “It’s called I’m Hangry,” smiles Steve. “When you push the hangry button, it pulls up every top recommended dish near you.”

    Not only will hitting the I’m Hangry button give you instant recommendations for food right in your radius, it will allow you the ability to upload content surrounding your pains before and your pleasure after.

    Thanks to Steve Raggiani, being hangry has never been so fun.

    -Feature article by Ian Stonebrook (@ianstonebrook.) Get in touch with the writer online at ianstonebrook@gmail.com

    ***

    8it Pledges Commitment to —

    •FOOD LOVERS: Putting bullshit aside and helping get to the best food in the simplest way.

    •FOOD WRITERS: Getting more eyeballs on content in a world where people have the attention span of a fly.

    •CHEFS: Empowering more eaters to discover delicious food and also connect with them.

    •RESTAURANT OWNERS: Driving more new curious food-lovers through the door and not charging a dime for it.

    •POP-UPS + INNOVATORS: Developing innovative technology to streamline operations from discovery to transaction.

    •FOOD INFLUENCERS: Giving a platform to connect with fans by sharing recommendations with them, making content actionable, while supporting small businesses.

    LEARN MORE: https://www.8it.nyc/about-8it

    CONNECT WITH CALI BBQ MEDIA:

    ➤ Free Media Coaching Application — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Podcast Archive — https://calibbq.media/podcast-episodes

    ➤ Cali BBQ Blog — https://calibbq.media/blog

    ***

    Company First Name Last Name Email Address Phone Would you like to book a free consultation to go over your Digital Hospitality? Woul...]]>     0:37:49 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg     The Secret Sauce to Smartphone Storytelling for Business | FSMA Webinar | DH123 https://calibbq.media/secret-to-smartphone-storytelling-for-business-fmsa-webinar-dh123/ 83098634 https://calibbq.media/?p=9665 Shawn P. Walchef Thu, 18 Nov 2021 15:32:10 -0500 Speaking as a guest of honor at a Foodservice Sales and Marketing Association (FSMA) webinar, Shawn Walchef (Cali BBQ Media) shared the secret sauce to online storytelling, digital marketing for business, more inspiration and ideas.

    ➤ FSMA Online: www.fsmaonline.com/

    3 Takeaways From This Episode:

     

    1. Smartphone Storytelling is Your Job –

    It doesn’t matter your title at your company, you have the tools to be a smart phone storyteller. By amplifying your story and your brand story, the ability to raise awareness and connection around your company starts with you. Why? Because no one can tell your story better than you.

    2. You Already Have the Most Important App –

    Over the years, we’ve seen smartphone storytelling evolve from Facebook to Instagram to TikTok and everything in between. While platforms change, one app remains the same: the camera app on your phone. Regardless of how new your phone is, the camera app is the most powerful resource when it comes to smartphone storytelling.

    3. Where Are You Online? –

    The beauty of the internet is that you can work from anywhere. However, they have to find you somewhere. By claiming your profiles and pages online and showing up in search, you’re giving yourself and your business the best chance to be seen and the best ability to have your story shared.

     

    https://youtu.be/0DzJ57wmp34

    Learn to Tell Your Story Online —

    Shawn Walchef knows who he is, and if you’re reading this story there’s a good chance you know who he is, too.

    Why is that? Because the Cali BBQ Media founder is invested in online storytelling to connect with the world.

    https://youtu.be/Y2E-17dIwCk

    Whether creating content for his restaurant, sharing videos about the power of social media, or posting photos of his family, Shawn Walchef is fully sold on the idea that digital technology has the power to propel both business and relationships.

    The ingredients may surprise you, however, if you’re reading this on a smartphone consider yourself prepared to jump into smartphone storytelling.

    ***

    1. Smartphone Storytelling Starts With You:

    For starters, you’re probably wondering, ‘Who in my company should be in charge of smart phone storytelling?’

    Well, whether you’re the owner, accountant, public relations director or the janitor, the answer is the same: you.

    “It’s your job to tell your story, no matter what position you are in the company,” Shawn states. “The more people that start talking about the work that they do in sales, marketing, manufacturing and distribution, the bigger impact that you’re going to make.”

    Now that you know it’s on you, how do you get started?

    By doing it every day. Just like any other facet of business, having consistent deliverables and real goals go into the practice of making smartphone storytelling a habit.

    “It doesn’t matter if you’re on an Android phone or an iPhone,” Shawn Walchef (@shawnpwalchef) said. “The most powerful tool you have is the camera app. If you do nothing else, you need to move the camera app to the home screen of your smartphone, and you need to accept the fact that nobody on Earth has your perspective of your business.”

    With the camera app, your storytelling begins.

    2. Post More Short-form Videos #shorts:

    Creating content should go deeper than just taking a photo and posting a caption on social media.

    “Video is the easiest way to solve all of your social media problems,” declares Shawn. “Short form video specifically.”

    “Do all of your knowledge in less than one minute. You post that video on TikTok, that video works on LinkedIn, that video works on Instagram and that video works on Facebook. And it is a terrifying experience, but for the 10% of you that decide to actually take action, it’s not about posting one video, it’s about developing the habit. In doing so, you can develop deep relationships and business opportunities that are beyond your wildest dreams.”

    Once you’ve taken the plunge of making a one-minute video, not only do you have sharable video that can go on any and every platform, you have audio and visuals that can live in various forms.

    3. More is Better:

    For Shawn Walchef and his Cali BBQ Media content team, creating short-form videos can cover any and every subject. Famously, they have made videos created to hire new talent, shown how his tri-tip barbecue is made and even done an unboxing of their Toast POS system.

    “The more that you start sharing your story online, the more that you’ll connect with other people in your space that are also doing it,” notes Shawn during the FSMA webinar.

    “They’re going to find you on the internet. They’re going to find you on these platforms. And if you make compelling content, if you do all the things that you already do in real life, but you publish them online, all of a sudden somebody will see that piece of content everyone was worried about. And if you make compelling content that makes them stop scrolling and they go, ‘Hey, you have to see this video,’ and they share that video? Now, all of a sudden you’ve made a deep connection.”

    4. Repetition is Vital:

    Essentially, the secret sauce to creating content online is simply to keep doing it. By putting yourself out there on video, you can continually improve your ability to tell your story and how it relates to the brand.

    While getting your story out there is important, it’s also important that people can find you.

    “One of the most important things you can do right now today is look at your presence on the internet,” emphasizes Shawn during the FSMA Digital Media Explosion presentation.

    “How are you showing up in search results on Google? How are you showing up on the Apple phone in Safari? How are you showing up in a Yahoo search when people type in the name of your business or the product they’re looking for? Are you showing up?”

    Having a strong digital footprint for yourself and your company is vital in the modern era of branding and business. By creating content, speaking on podcasts and being featured in articles, potential clients, customers and employees can have a grander sense of who you are and what you do before you even connect.

    5. Create Profiles Everywhere:

    The second step of online visibility is making sure that all your social platforms are active, complete and true to you. Not only is this important for branding and awareness, it’s essential in being found and the ability to network.

    “If we can’t tag you then we can’t promote you,” admits Shawn. “If you don’t have a digital presence on these platforms, there’s no awareness. But the more that everybody starts to tag everybody now, you start to gain awareness for what you’re trying to accomplish.”

    6. Sharing is Hard But You Can Do It:

    At this point, telling you and your brand’s story online and appearing online sounds both simple and daunting. That’s because it is. While winning the digital game is straightforward in approach, it takes a commitment and a willingness to put yourself out there that few are truly ready to take on.

    For Shawn Walchef, a man you already know because he chose to do what was difficult but also at his fingertips, you know who he is and can easily find him. The proof is in the pudding as they say, as the man with a restaurant that’s hard to find on the map couldn’t be easier to find online.

    “We built our brand in a very difficult location at a very difficult time,” Shawn says on starting in Spring Valley, CA in the midst of a recession. “And we’ve been able to do over $30 million in sales in the last 13 years. Digital is where you have to focus.”

    -Feature article by Cali BBQ Media Writer Ian Stonebrook.

    CALI BBQ MEDIA LINKS:

    ➤ Free Media Coaching Application — https://forms.gle/cnQ3sefMcAxQXbKa6

    ➤ Podcast Archive — https://calibbq.media/podcast-episodes

    ➤ Cali BBQ Blog — https://calibbq.media/blog

    ***

    Company First Name Last Name Email Address Phone Would you like to book a free consultation to go over your Digital Hospitality? Would you like to book a free consultation to go over your Digital Hospitality? Yes, please contact me Business Name What are your content needs?]]>     0:29:54 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg     Every Business Needs a Website with a Heartbeat | Dawn Verbrigghe (Jottful) | DH122 https://calibbq.media/dawn-verbrigghe-interview-jottful-websites/ 82931738 https://calibbq.media/?p=9631 Shawn P. Walchef Thu, 11 Nov 2021 12:58:46 -0500 0:38:44 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Harness The Power of Smart Video Marketing | Brian Dempsey (Bright Tribe Video) | DH121 https://calibbq.media/smart-video-marketing-brian-dempsey-bright-tribe-dh121/ 82657873 https://calibbq.media/?p=9598 Shawn P. Walchef Thu, 04 Nov 2021 18:26:42 -0400 0:49:10 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Building Emotional Toughness Before The Sun Rises | Steven Musielski (The 413 Experience) | DH120 https://calibbq.media/steven-musielski-413-experience-clubhouse/ 82371706 https://calibbq.media/?p=9554 Shawn P. Walchef Thu, 28 Oct 2021 14:30:29 -0400 1:10:11 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Digital Restaurants and the Future of Food | Authors Meredith Sandland and Carl Orsbourn | DH119 https://calibbq.media/delivering-the-digital-restaurant-meredith-sandland-carl-orsbourn-dh119/ 82161718 https://calibbq.media/?p=9500 Shawn P. Walchef Thu, 21 Oct 2021 14:10:07 -0400 0:43:48 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg If You Build It, They Still Might Not Come | Chip Klose (Restaurant Marketing Strategy) | DH118 https://calibbq.media/chip-klose-marketing-strategy-interview-dh118/ 81952905 https://calibbq.media/?p=9482 Shawn P. Walchef Thu, 14 Oct 2021 15:04:54 -0400 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg How To Make Social Media Easy | Clubhouse Roundtable Series | DH117 https://calibbq.media/how-to-make-social-media-easy-clubhouse-roundtable-series-dh117/ 81755123 https://calibbq.media/?p=9448 Shawn P. Walchef Thu, 07 Oct 2021 20:14:16 -0400 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Sales Tales: Hustle, Humor, and Lessons | Mandi Graziano (Sales Coach) | DH116 https://calibbq.media/mandi-graziano-sales-coach-interview-dh116/ 81535064 https://calibbq.media/?p=9400 Shawn P. Walchef Wed, 29 Sep 2021 19:05:02 -0400 0:43:46 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Building a Worldwide Brand takes Constant Innovation | David Knight (Ole Hickory Pits) | DH115 https://calibbq.media/david-knight-ole-hickory-pits-interview-dh115/ 81333716 https://calibbq.media/?p=9343 Shawn P. Walchef Thu, 23 Sep 2021 18:57:59 -0400 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg It’s Not Selfish to Take Selfies | Brian Bogert (Performance Coach) | DH114 https://calibbq.media/brian-bogert-interview-performance-coach-dh114/ 81074689 https://calibbq.media/?p=9323 Shawn P. Walchef Thu, 16 Sep 2021 14:01:08 -0400 0:55:54 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Turn Your Career Into A Vacation | Jay Jay Maniquis (Jaycation) | DH113 https://calibbq.media/jaycation-career-interview-jay-jay-maniquis-dh113/ 80818867 https://calibbq.media/?p=9260 Shawn P. Walchef Thu, 09 Sep 2021 19:16:28 -0400 0:55:55 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg How To Become Your Own Media Company | Best Served Podcast + Cali BBQ Media on Clubhouse | DH112 https://calibbq.media/how-to-become-your-own-media-company-best-served-podcast-cali-bbq-media-on-clubhouse-dh112/ 80624129 https://calibbq.media/?p=9231 Shawn P. Walchef Thu, 02 Sep 2021 21:24:35 -0400 1:12:59 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg How To Be More Comfortable On Camera | Amy Scruggs Media | DH111 https://calibbq.media/amy-scruggs-media-coaching-how-to-be-comfortable-camera-dh111/ 80412666 https://calibbq.media/?p=9156 Shawn P. Walchef Tue, 24 Aug 2021 18:51:18 -0400 0:48:39 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Your Vibe Attracts Your Tribe | Manvir Singh Anand (TKG Ventures) | DH110 https://calibbq.media/manvir-singh-anand-interview-tkg-ventures-dh110/ 80219903 https://calibbq.media/?p=9145 Shawn P. Walchef Thu, 19 Aug 2021 13:21:00 -0400 0:44:18 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Kickstart Audience Engagement Before Your Big Launch | Will Ford (Launchboom) | DH109 https://calibbq.media/will-ford-interview-launchboom-crowdfunding-dh109/ 80078982 https://calibbq.media/?p=9132 Shawn P. Walchef Sat, 14 Aug 2021 12:25:07 -0400 0:44:09 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Guide to Opening a Virtual Ghost Kitchen | Part 3: Breaking Down Costs | DH108 https://calibbq.media/how-to-open-ghost-kitchen-part-3-dh108/ 79868644 https://calibbq.media/?p=9119 Shawn P. Walchef Sat, 07 Aug 2021 12:52:25 -0400 1:28:40 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Guide to Opening a Virtual Ghost Kitchen | Part 2: Building Important Business Relationships https://calibbq.media/how-to-open-ghost-kitchen-part-2-dh107/ 79848822 https://calibbq.media/?p=9112 Shawn P. Walchef Fri, 06 Aug 2021 17:39:18 -0400 1:10:30 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Guide to Opening a Virtual Ghost Kitchen | Part 1: The New Digital Economy | DH106 https://calibbq.media/how-to-open-ghost-kitchen-part-1-dh106/ 79801461 https://calibbq.media/?p=9098 Shawn P. Walchef Thu, 05 Aug 2021 15:33:45 -0400 1:18:22 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The Next Generation of Digital Business Cards | Popl Founders Jason Alvarez-Cohen and Nick Eischens | DH105 https://calibbq.media/popl-digital-business-card-dh105/ 79602252 https://calibbq.media/?p=9081 Shawn P. Walchef Thu, 29 Jul 2021 00:00:01 -0400 0:41:14 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Fail 1,000 Times To Nail It When It Counts | Ben Arnot (Smoking Hot Confessions) | DH104 https://calibbq.media/ben-arnot-podcast-interview-smoking-hot-confessions-dh104/ 79436076 https://calibbq.media/?p=9061 Shawn P. Walchef Wed, 21 Jul 2021 15:15:44 -0400 1:02:40 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Brand It Like It’s Hot! | Phyllis Williams-Strawder (CKO Creator) | DH103 https://calibbq.media/phyllis-williams-strawder-cko-creator-branding-dh103/ 79252699 https://calibbq.media/?p=9045 Shawn P. Walchef Thu, 15 Jul 2021 13:49:41 -0400 0:45:51 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Cal Ripken Jr. of Clubhouse | Guy Clarke (Restaurant Marketing Consultant) | DH102 https://calibbq.media/clubhouse-guy-clarke-restaurant-marketing-dh102/ 79117228 https://calibbq.media/?p=9032 Shawn P. Walchef Sat, 10 Jul 2021 15:25:08 -0400 1:00:00 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Truth + Transparency Creates Compelling Content | Josh House (Pickles & Bones Barbecue) | DH101 https://calibbq.media/josh-house-pickles-bones-barbecue-truth-transparency-creates-compelling-content-dh101/ 78837410 https://calibbq.media/?p=9019 Shawn P. Walchef Thu, 01 Jul 2021 17:27:33 -0400 0:44:58 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Turn Yourself into a Digital Media Machine | Drew Glick (Max and Louie’s New York Diner) | DH100 https://calibbq.media/digital-media-machine-drew-glick-max-and-louies-new-york-diner-dh100/ 78627865 https://calibbq.media/?p=8998 Shawn P. Walchef Thu, 24 Jun 2021 00:00:46 -0400 1:06:15 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Digital Discoveries | Shawn Walchef Interview on Name Drop San Diego Podcast | DH099 https://calibbq.media/digital-discoveries-shawn-walchef-interview-on-name-drop-san-diego-podcast-dh099/ 78430603 https://calibbq.media/?p=8991 Shawn P. Walchef Thu, 17 Jun 2021 16:05:45 -0400 0:38:01 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Everyone is in the Relationship Business | Chef Jensen Cummings (Best Served Podcast) | DH098 https://calibbq.media/chef-jensen-cummings-best-served-podcast-dh098/ 78184943 https://calibbq.media/?p=8972 Shawn P. Walchef Wed, 09 Jun 2021 19:59:21 -0400 0:48:34 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg How to Lead with Transparency and Communication | Jordan Boesch (7shifts CEO) | DH097 https://calibbq.media/jordan-boesch-7shifts-ceo-transparency-communication-restaurants-dh097/ 77942726 https://calibbq.media/?p=8946 Shawn P. Walchef Thu, 03 Jun 2021 00:10:43 -0400 0:58:11 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg From Feeling Powerless to Being Powerful | Ryan Grilz and Danielle Grilz (Ry&D Show) | DH096 https://calibbq.media/powerless-to-powerful-ryan-grilz-and-danielle-grilz-ryanddshow-dh096/ 77696808 https://calibbq.media/?p=8930 Shawn P. Walchef Thu, 27 May 2021 12:35:42 -0400 0:47:03 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Don’t Be Scared To Share Your Secrets Online | Kyle Inserra (Restaurant Growth Strategist) | DH095 https://calibbq.media/kyle-inserra-real-estate-restaurant-industry-dh095/ 77444290 https://calibbq.media/?p=8900 Shawn P. Walchef Thu, 20 May 2021 13:39:15 -0400 0:49:24 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Food Ordering App with a Social Mission | Dilip Rao (Sharebite) | DH094 https://calibbq.media/food-ordering-app-social-good-dilip-rao-sharebite-dh094/ 77191988 https://calibbq.media/?p=8874 Shawn P. Walchef Thu, 13 May 2021 13:56:27 -0400 0:58:27 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Managing Your Digital Doorways | Avi Goren (Marqii) | DH093 https://calibbq.media/managing-your-digital-doorways-avi-goren-marqii-dh093/ 76949412 https://calibbq.media/?p=8850 Shawn P. Walchef Thu, 06 May 2021 20:25:55 -0400 0:51:34 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg When Comedy Meats Barbecue | Dave Williamson (America, Meat Dave Comedy + BBQ Tour) | DH092 https://calibbq.media/dave-williamson-america-meat-dave-comedy-bbq-tour-dh092/ 76683309 https://calibbq.media/?p=8807 Shawn P. Walchef Thu, 29 Apr 2021 13:13:58 -0400 0:51:10 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Legends Don’t WANT To Be Great — They MUST Be Great | Jim Trotter (NFL Media) | DH091 https://calibbq.media/jim-trotter-nfl-reporter-dh091/ 76414583 https://calibbq.media/?p=8736 Shawn P. Walchef Wed, 21 Apr 2021 18:30:46 -0400 0:51:42 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The Art of Disruption for the Serial Entrepreneur | John Royce Lynch (PCMA Private Client Lending) | DH090 https://calibbq.media/john-royce-lynch-pcma-serial-entrepreneur-dh090/ 76184763 https://calibbq.media/?p=8713 Shawn P. Walchef Thu, 15 Apr 2021 12:12:05 -0400 0:51:31 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Your Restaurant Sucks! | Donald Burns (The Restaurant Coach) | DH089 https://calibbq.media/your-restaurant-sucks-interview-donald-burns-the-restaurant-coach-dh089/ 75944498 https://calibbq.media/?p=8683 Shawn P. Walchef Sun, 04 Apr 2021 10:54:00 -0400 0:52:37 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Pizza Empire State of Mind | Mike Bausch (Andolini’s Pizzeria) | DH088 https://calibbq.media/mike-bausch-pizza-empire-state-of-mind-ando-pizza-dh088/ 75390260 https://calibbq.media/?p=8618 Shawn P. Walchef Tue, 23 Mar 2021 13:20:44 -0400 0:52:00 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Inside the Business Coaching Call – 2 Minute Drill | Mentor David Meltzer | DH087 https://calibbq.media/business-coaching-call-with-david-meltzer-2-minute-drill-dh087/ 75074818 https://calibbq.media/?p=8600 Shawn P. Walchef Thu, 18 Mar 2021 14:24:59 -0400 0:18:57 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Get Over Your Fears and Just Do It | Rev Ciancio (Digital Media and Marketing Strategist) | DH086 https://calibbq.media/get-over-fears-just-do-it-rev-ciancio-marketing-expert-dh086/ 74800783 https://calibbq.media/?p=8559 Shawn P. Walchef Thu, 11 Mar 2021 15:50:51 -0500 0:32:12 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Visualize The Dreams You Want to Manifest into Reality | Nabeel Alamgir (Lunchbox Technologies) | DH085 https://calibbq.media/visualize-your-goals-nabeel-alamgir-lunchbox-technologies-dh085/ 74577994 https://calibbq.media/?p=8507 Shawn P. Walchef Fri, 05 Mar 2021 18:33:03 -0500 0:41:05 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Sam the Cooking Guy Makes 5 Epic and Easy Recipes for Toast Live at Home | Chris Comparato (Toast Inc) interviews Sam Zien and Shawn Walchef | DH084 https://calibbq.media/sam-the-cooking-guy-makes-5-epic-and-easy-recipes-for-toast-live-at-home-chris-comparato-toast-inc-interviews-sam-zien-and-shawn-walchef-dh084/ 74250517 https://calibbq.media/?p=8323 Shawn P. Walchef Thu, 25 Feb 2021 10:03:06 -0500 0:45:54 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Uplifter of Underdogs | Nelson Tressler (The Unlucky Sperm Club author) | DH083 https://calibbq.media/nelson-tressler-unlucky-sperm-club-author-interview-dh083/ 74027410 https://calibbq.media/?p=8271 Shawn P. Walchef Fri, 19 Feb 2021 12:07:19 -0500 0:42:49 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Serving Restaurant Owners with Numbers, Systems, and Culture | Jim Laube (RestaurantOwner.com) | DH082 https://calibbq.media/serving-restaurant-owners-numbers-systems-culture-jim-laube-restaurantownerdotcom-dh082/ 73717966 https://calibbq.media/?p=8238 Shawn P. Walchef Wed, 10 Feb 2021 16:05:43 -0500 0:51:39 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Rewriting the Rules of Online Reviews | Zack Oates (Ovation Up) | DH081 https://calibbq.media/rewriting-the-rules-of-online-reviews-zack-oates-ovationup-com-dh081/ 73449042 https://calibbq.media/?p=8169 Shawn P. Walchef Wed, 03 Feb 2021 20:45:56 -0500 0:58:57 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Building a Better Food System with Digital Tools | Chelsea van Hooven (Choco App) | DH080 https://calibbq.media/sustainable-food-system-choco-chelsea-van-hooven-dh080/ 73158609 https://calibbq.media/?p=8108 Shawn P. Walchef Wed, 27 Jan 2021 23:00:32 -0500 0:44:51 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg A Maestro of Meat and Marketing | Jason Ganahl (GQue BBQ) | DH079 https://calibbq.media/jason-ganahl-gque-bbq-maestro-of-meat-marketing-dh079/ 72922476 https://calibbq.media/?p=8032 Shawn P. Walchef Thu, 21 Jan 2021 16:28:11 -0500 1:04:42 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg In-House Delivery vs Third-Party Delivery | Roger Avats and Josh Kopel (Inhouse Delivery Company) | DH078 https://calibbq.media/inhouse-delivery-vs-third-party-delivery-dh078/ 72629327 https://calibbq.media/?p=7984 Shawn P. Walchef Wed, 13 Jan 2021 23:01:44 -0500 0:53:34 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg 2020 Stories and Lessons from Cali BBQ Media – Part 5 | Sam the Cooking Guy and Cali BBQ Sauce | DH077 https://calibbq.media/2020-stories-and-lessons-from-cali-bbq-media-part-5-dh077/ 72435718 https://calibbq.media/?p=7938 Shawn P. Walchef Mon, 04 Jan 2021 20:32:54 -0500 0:13:58 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg 2020 Stories and Lessons from Cali BBQ Media – Part 4 | Toast POS Unboxing and Digital Content | DH076 https://calibbq.media/2020-stories-and-lessons-from-cali-bbq-media-part-4-dh076/ 72411120 https://calibbq.media/?p=7935 Shawn P. Walchef Sun, 03 Jan 2021 19:56:25 -0500 0:12:16 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg 2020 Stories and Lessons from Cali BBQ Media – Part 3 | Sunrise Gratitude and Spreading Kindness | DH075 https://calibbq.media/dh075/ 72401471 https://calibbq.media/?p=7915 Shawn P. Walchef Sat, 02 Jan 2021 20:31:21 -0500 0:18:08 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg 2020 Stories and Lessons from Cali BBQ Media – Part 2 | More Publishing Content is Better | DH074 https://calibbq.media/2020-stories-and-lessons-from-cali-bbq-media-part-2-dh074/ 72280230 https://calibbq.media/?p=7905 Shawn P. Walchef Sat, 02 Jan 2021 13:14:31 -0500 0:15:33 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg 2020 Stories and Lessons from Cali BBQ Media – Part 1 | Tiger King and the Pandemic | DH073 https://calibbq.media/2020-recap-stories-and-lessons-cali-bbq-media-part-1-dh073/ 72245791 https://calibbq.media/?p=7890 Shawn P. Walchef Fri, 01 Jan 2021 13:32:07 -0500 0:14:18 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg World’s Fastest and Most Accurate Knife Thrower | The Great Throwdini David Adamovich | DH072 https://calibbq.media/world-record-knife-thrower-the-great-throwdini-david-adamovich-impalement-artist-dh072/ 71948977 https://calibbq.media/?p=7805 Shawn P. Walchef Thu, 24 Dec 2020 11:19:31 -0500 0:48:24 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Digital Resources and Help to Inspire Restaurant Owners | Shawn Walchef on Corner Booth Podcast | DH071 https://calibbq.media/digital-resources-and-help-to-inspire-restaurant-owners-shawn-walchef-on-corner-booth-podcast-dh071/ 71857910 https://calibbq.media/?p=7788 Shawn P. Walchef Mon, 21 Dec 2020 12:51:58 -0500 0:54:24 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Innovating Tech Solutions to Help Restaurants | Therese Lim and Francisco Bram from Uber Eats | DH070 https://calibbq.media/uber-eats-tech-solutions-help-restaurants-therese-lim-francisco-bram-dh070/ 71668703 https://calibbq.media/?p=7725 Shawn P. Walchef Thu, 17 Dec 2020 09:40:17 -0500 0:54:32 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Education Leads to Engagement | Doug Scheiding of Rogue Cookers (Traeger Pro Team, Head Country Ambassador) | DH069 https://calibbq.media/education-leads-to-engagement-doug-scheiding-rogue-cookers-traeger-pro-team-dh069/ 71414596 https://calibbq.media/?p=7671 Shawn P. Walchef Fri, 11 Dec 2020 10:47:38 -0500 0:56:23 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Love the Problem, Not the Solution | Jonathon Hensley (Emerge Interactive) | DH067 https://calibbq.media/love-the-problem-not-the-solution-jonathon-hensley-emmerge-interactive-dh067/ 71104387 https://calibbq.media/?p=7603 Shawn P. Walchef Thu, 03 Dec 2020 18:48:57 -0500 0:50:44 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg How to Turn Your Business into a Media Company | Shawn Walchef on Full Comp Podcast | DH068 https://calibbq.media/how-to-turn-business-into-media-company-full-comp-podcast-dh067/ 71239287 https://calibbq.media/?p=7600 Shawn P. Walchef Tue, 01 Dec 2020 20:18:20 -0500 0:32:36 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Who the F@*% Doesn’t Love Toast? | Sam Zien (Sam the Cooking Guy) and Howard Solomon (Solomon Leaders) | DH066 https://calibbq.media/toast-pos-sam-zien-cooking-guy-howard-solomon-dh066/ 70870905 https://calibbq.media/?p=7568 Shawn P. Walchef Sat, 28 Nov 2020 11:14:47 -0500 0:43:26 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Spotify Playlist Challenge | David Meltzer (Business Mentor) | DH065 https://calibbq.media/spotify-playlist-challenge-david-meltzer-dh065/ 70695183 https://calibbq.media/?p=7555 Shawn P. Walchef Mon, 23 Nov 2020 20:43:41 -0500 0:16:52 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Spotify Playlist Challenge | Dave Palet and Josh Palet of JP25 Media | DH064 https://calibbq.media/spotify-playlist-challenge-dave-palet-and-josh-palet-of-jp25-media-dh064/ 70595263 https://calibbq.media/?p=7454 Shawn P. Walchef Sat, 21 Nov 2020 11:36:45 -0500 0:52:56 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Brand Building in a New Era | Shawn Walchef on The Cantore Show | DH063 https://calibbq.media/brand-building-in-2020-shawn-walchef-on-the-cantore-show-dh063/ 70379766 https://calibbq.media/?p=7431 Shawn P. Walchef Mon, 16 Nov 2020 04:30:04 -0500 0:32:03 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Done Is Better Than Perfect | The Mindset Doctor Justin Moseley | DH062 https://calibbq.media/done-is-better-than-perfect-the-mindset-doctor-justin-moseley-dh062/ 70272173 https://calibbq.media/?p=7397 Shawn P. Walchef Thu, 12 Nov 2020 10:44:40 -0500 0:40:40 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Planting Roots in Your Community | Shawn Walchef on Restaurant Unstoppable Podcast | DH061 https://calibbq.media/planting-roots-in-community-shawn-walchef-on-restaurant-unstoppable-podcast-dh061/ 70093901 https://calibbq.media/?p=7384 Shawn P. Walchef Sun, 08 Nov 2020 16:07:43 -0500 1:40:52 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The Answers Are Within You | Emily Silva (Sunrise Gratitude Author) | DH060 https://calibbq.media/the-answers-are-within-you-emily-silva-sunrise-gratitude-author-dh060/ 69946434 https://calibbq.media/?p=7352 Shawn P. Walchef Thu, 05 Nov 2020 17:50:27 -0500 0:52:46 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg You Can Win At Life with a Good Mentality | Shawn Walchef on You Winning Life Podcast | DH059 https://calibbq.media/you-can-win-at-life-with-a-good-mentality-shawn-walchef-on-you-winning-life-podcast-dh059/ 69762499 https://calibbq.media/?p=7282 Shawn P. Walchef Sun, 01 Nov 2020 23:00:18 -0500 1:06:36 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Screw the Algorithm – Just Post | Mate Society Digital Marketing Agency | DH058 https://calibbq.media/screw-the-algorithm-just-post-mate-society-digital-marketing-agency-dh058/ 69639376 https://calibbq.media/?p=7289 Shawn P. Walchef Thu, 29 Oct 2020 16:25:28 -0400 0:51:29 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Dare to Dream Bigger | Inside Barnes Tennis Center – Part 2 | DH057 https://calibbq.media/dare-to-dream-bigger-inside-barnes-tennis-center-part-2-dh057/ 69363417 https://calibbq.media/?p=7242 Shawn P. Walchef Fri, 23 Oct 2020 10:36:51 -0400 0:32:16 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Blossom Where You Are Planted | Courtside at Barnes Tennis Center – Part 1 | DH056 https://calibbq.media/blossom-where-you-are-planted-courtside-barnes-tennis-center-part-1-dh056/ 69313134 https://calibbq.media/?p=7195 Shawn P. Walchef Thu, 22 Oct 2020 17:59:45 -0400 0:44:19 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Curiosity and Storytelling | Business Coaching Call with David Meltzer | DH055 https://calibbq.media/curiosity-story-telling-business-coaching-call-david-meltzer-dh055/ 69033406 https://calibbq.media/?p=7151 Shawn P. Walchef Thu, 15 Oct 2020 20:55:43 -0400 0:19:55 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Podcasting from Rakovski, Bulgaria | Millennial Mayor Pavel Gudzherov | DH054 https://calibbq.media/podcasting-from-rakovski-bulgaria-millennial-mayor-pavel-gugzherov-digital-leadership-dh054/ 68724931 https://calibbq.media/?p=7099 Shawn P. Walchef Fri, 09 Oct 2020 17:55:27 -0400 0:46:31 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg From Pain to Potential | Darryll Stinson (Second Chance Athletes) | DH053 https://calibbq.media/from-pain-to-potential-darryll-stinson-second-chance-athletes-dh053/ 68326790 https://calibbq.media/?p=7030 Shawn P. Walchef Thu, 01 Oct 2020 16:28:34 -0400 0:56:02 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The Future of Office Space in a Remote Reality | Inside Cloudbeds Headquarters | DH052 https://calibbq.media/the-future-of-office-space-in-a-remote-reality-inside-cloudbeds-headquarters-dh052/ 67975771 https://calibbq.media/?p=6956 Shawn P. Walchef Thu, 24 Sep 2020 20:07:13 -0400 0:50:03 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The ‘Four Ps’ of Content Creation: Plan, Produce, Publish, Promote | Stover Harger III (Cali BBQ Media) | DH051 https://calibbq.media/the-four-ps-of-content-creation-plan-produce-publish-promote-stover-harger-iii-cali-bbq-media-dh051/ 67683311 https://calibbq.media/?p=6930 Shawn P. Walchef Thu, 17 Sep 2020 15:37:46 -0400 1:09:06 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Repurposing Content to Build Online Communities | Business Coaching Call with David Meltzer | DH050 https://calibbq.media/repurposing-content-building-digital-communities-business-coaching-call-david-meltzer-dh050/ 67337925 https://calibbq.media/?p=6887 Shawn P. Walchef Fri, 11 Sep 2020 15:16:04 -0400 0:22:45 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The Advantage of Knowing Nothing | Glenn Parker (Sports Industry) | DH049 https://calibbq.media/the-advantage-of-knowing-nothing-glenn-parker-sports-industry-dh049/ 66979828 https://calibbq.media/?p=6804 Shawn P. Walchef Fri, 04 Sep 2020 02:44:24 -0400 0:47:42 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Focus More On People, Less On Transactions | Josh Kopel (Restaurateur) | DH048 https://calibbq.media/focus-more-on-people-less-on-transactions-josh-kopel-restaurateur-dh048/ 66598984 https://calibbq.media/?p=6755 Shawn P. Walchef Thu, 27 Aug 2020 19:33:30 -0400 0:57:36 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg In Just 5 Minutes a Day Find Success With Proactive Sales | Alex Goldfayn (Author) | DH047 https://calibbq.media/in-just-5-minutes-a-day-find-success-with-proactive-sales-alex-goldfayn-dh047/ 66240353 https://calibbq.media/?p=6725 Shawn P. Walchef Wed, 19 Aug 2020 20:07:21 -0400 0:52:34 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Become the Martha Stewart of Your Industry | Daina Falk (Hungry Fan) | DH046 https://calibbq.media/become-the-martha-stewart-of-your-industry-daina-falk-hungry-fan-dh046/ 65907270 https://calibbq.media/?p=6670 Shawn P. Walchef Fri, 14 Aug 2020 01:30:03 -0400 1:01:33 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Becoming a Digital Media Machine | Aaron David Roberts (Rising Tides Creative) | DH045 https://calibbq.media/becoming-digital-media-company-business-aaron-roberts-rising-tides-creative-dh045/ 65563901 https://calibbq.media/?p=6632 Shawn P. Walchef Thu, 06 Aug 2020 20:30:23 -0400 0:48:48 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg How to Avoid Burnout with Scaling Systems and Personalized Automation | Ravi Abuvala | DH044 https://calibbq.media/how-to-avoid-burnout-with-scaling-systems-and-personalized-automation-ravi-abuvala-dh044/ 65204779 https://calibbq.media/?p=6557 Shawn P. Walchef Thu, 30 Jul 2020 15:14:23 -0400 1:01:18 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Making Dough (in more ways than one) with Smart Pizza Marketing | Bruce Irving | DH043 https://calibbq.media/making-dough-in-more-ways-than-one-with-smart-pizza-marketing-bruce-irving-dh043/ 64839567 https://calibbq.media/?p=6505 Shawn P. Walchef Thu, 23 Jul 2020 14:56:02 -0400 1:00:06 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Guide to Success on Yelp for Small Business Owners | Emily Washcovick | DH042 https://calibbq.media/guide-to-success-on-yelp-for-small-business-owners-emily-washcovick-dh042/ 64517814 https://calibbq.media/?p=6429 Shawn P. Walchef Thu, 16 Jul 2020 16:30:30 -0400 0:53:33 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The Hook Point to Gain One Million Followers | Brendan Kane | DH041 https://calibbq.media/the-hook-point-to-gain-one-million-followers-brendan-kane-dh041/ 64155412 https://calibbq.media/?p=6329 Shawn P. Walchef Fri, 10 Jul 2020 15:12:46 -0400 0:50:48 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Changing Lives Online with AmazingRibs.com | Meathead | DH040 https://calibbq.media/changing-lives-with-amazing-ribs-meathead-goldwyn-podcast-interview-dh040/ 63827720 https://calibbq.media/?p=6248 Shawn P. Walchef Thu, 02 Jul 2020 14:04:29 -0400 1:09:38 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg How to Turn Your Lifestyle into Engaging Content | GrillGirl Robyn Lindars | DH039 https://calibbq.media/how-to-turn-lifestyle-into-engaging-content-grillgirl-robyn-lindars-dh039/ 63255786 https://calibbq.media/?p=6157 Shawn P. Walchef Thu, 25 Jun 2020 15:29:22 -0400 0:49:23 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The Low-and-Slow Path to Producing Sonic the Hedgehog | Dmitri M. Johnson of dj2 Entertainment | DH038 https://calibbq.media/low-and-slow-path-to-producing-sonic-the-hedgehog-dmitri-m-johnson-dj2-entertainment-dh038/ 62746411 https://calibbq.media/?p=6124 Shawn P. Walchef Thu, 18 Jun 2020 15:26:07 -0400 0:50:06 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg New School Content for Old School Businesses | Evan LeRoy (LeRoy and Lewis) | DH037 https://calibbq.media/new-school-content-for-old-school-businesses-evan-leroy-leroy-and-lewis-dh037/ 62478544 https://calibbq.media/?p=6061 Shawn P. Walchef Thu, 11 Jun 2020 14:55:21 -0400 0:39:11 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Build a Website Like a Home | Kyle Pflueger of Mithril Media | DH036 https://calibbq.media/build-a-website-like-a-home-kyle-pflueger-of-mithril-media-dh036/ 61816834 https://calibbq.media/?p=6017 Shawn P. Walchef Thu, 04 Jun 2020 20:50:42 -0400 1:03:50 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Alcohol To Go Has Helped Restaurants Survive | Alcoholic Beverage Control California Regulatory Relief | DH035 https://calibbq.media/alcohol-to-go-has-helped-restaurants-survive-alcoholic-beverage-control-california-regulatory-relief-dh035/ 61391055 https://calibbq.media/?p=5897 Shawn P. Walchef Thu, 28 May 2020 16:11:36 -0400 0:27:18 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The Digital Future of Local News | Tabitha Lipkin NBCLX | DH034 https://calibbq.media/the-digital-future-of-local-news-tabitha-lipkin-nbclx-dh034/ 60925798 https://calibbq.media/?p=5798 Shawn P. Walchef Thu, 21 May 2020 14:52:49 -0400 0:37:14 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Casey Adams | Rise of the Young | DH033 https://calibbq.media/casey-adams-rise-of-the-young-interview-dh033/ 60565437 https://calibbq.media/?p=5754 Shawn P. Walchef Thu, 14 May 2020 21:02:57 -0400 0:46:12 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Humans are the Heart of Technology | Qu Beyond POS | DH032 https://calibbq.media/humans-are-the-heart-of-technology-qu-beyond-pos-dh032/ 60179884 https://calibbq.media/?p=5742 Shawn P. Walchef Thu, 07 May 2020 20:43:45 -0400 0:45:27 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Lucha Cantina | The Growth of Online Ordering | DH031 https://calibbq.media/lucha-cantina-the-growth-of-online-ordering-dh031/ 59735976 https://calibbq.media/?p=5712 Shawn P. Walchef Thu, 30 Apr 2020 14:56:59 -0400 1:13:49 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The Real Lisa Ann | Social Media is the Dating App of Life | DH030 https://calibbq.media/the-real-lisa-ann-social-media-is-the-dating-app-of-life-podcast-dh030/ 59314291 https://calibbq.media/?p=5663 Shawn P. Walchef Thu, 23 Apr 2020 12:04:05 -0400 0:55:29 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Importing the Family Stash | CaliFino Tequila (DH 029) https://calibbq.media/importing-the-family-stash-califino-tequila-dh-029/ 58881746 https://calibbq.media/?p=5623 Shawn P. Walchef Thu, 16 Apr 2020 19:23:23 -0400 1:02:33 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg How to be a Beacon of Hope | Nicole Duncan of FSR Magazine (DH 028) https://calibbq.media/how-to-be-a-beacon-of-hope-nicole-duncan-of-fsr-magazine-dh-028/ 58487843 https://calibbq.media/?p=5595 Shawn P. Walchef Fri, 10 Apr 2020 20:18:34 -0400 0:56:20 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Content Creation in the Age of Coronavirus | The BBQ Central Show (DH 027) https://calibbq.media/content-creation-in-the-age-of-coronavirus-the-bbq-central-show-dh-027/ 58487842 https://calibbq.media/?p=5572 Shawn P. Walchef Fri, 03 Apr 2020 23:06:08 -0400 1:06:30 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The Hottest Fires Forge the Hardest Steel | Forged part 2 (DH 026) https://calibbq.media/the-hottest-fires-forge-the-hardest-steel-forged-part-2-dh-025/ 57995411 https://calibbq.media/?p=5518 Shawn P. Walchef Fri, 27 Mar 2020 10:19:17 -0400 0:32:47 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Strength through Adversity | Forged part 1 (DH 25) https://calibbq.media/strength-through-adversity-forged-part-1-mike-dh-24/ 57995410 https://calibbq.media/?p=5473 Shawn P. Walchef Fri, 20 Mar 2020 10:14:23 -0400 0:46:31 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg It Only Takes 1 Match to Light 1,000 | Dr. Jenelle Kim of JBK Wellness Labs (DH 024) https://calibbq.media/dr-jenelle-kim-jbk-wellness-labs-dh-023/ 57995409 https://calibbq.media/?p=5378 Shawn P. Walchef Thu, 12 Mar 2020 13:40:31 -0400 0:41:46 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Inside the Soft Opening of Graze | Sam the Cooking Guy (DH 023) https://calibbq.media/inside-the-soft-opening-of-graze-sam-the-cooking-guy-dh-023/ 57995408 https://calibbq.media/?p=5355 Shawn P. Walchef Thu, 05 Mar 2020 09:33:07 -0500 0:22:40 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Lions don’t lose Sleep over Fretting the Sheep | David Meltzer (DH 022) https://calibbq.media/lions-dont-lose-sleep-over-fretting-the-sheep-david-meltzer-dh-022/ 57995407 https://calibbq.media/?p=5337 Shawn P. Walchef Thu, 27 Feb 2020 23:35:35 -0500 1:11:09 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Marketing Insights from a Career in Sports | Luke Gilbert, San Diego Seals (DH 021) https://calibbq.media/marketing-insights-career-sports-luke-gilbert-san-diego-seals-dh-021/ 56544959 https://calibbq.media/?p=5310 Shawn P. Walchef Thu, 20 Feb 2020 22:47:36 -0500 1:06:59 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Food Porn Secrets Revealed | Funky Fries and Burgers (DH 020) https://calibbq.media/food-porn-secrets-revealed-funky-fries-and-burgers-dh-020/ 56186991 https://calibbq.media/?p=5265 Shawn P. Walchef Fri, 14 Feb 2020 14:28:26 -0500 0:44:21 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Personal Branding for Strategic Entrepreneurs | Jeff Fenster (DH 019) https://calibbq.media/personal-branding-for-strategic-entrepreneurs-jeff-fenster-dh-019/ 56186990 https://calibbq.media/?p=5243 Shawn P. Walchef Thu, 06 Feb 2020 19:56:25 -0500 0:40:27 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Accelerate Your Career on Camera | Katy Temple Media Coaching (DH 018) https://calibbq.media/accelerate-your-career-on-camera-katy-temple-media-coaching-dh-018/ 55469276 https://calibbq.media/?p=5216 Shawn P. Walchef Fri, 31 Jan 2020 00:30:23 -0500 0:46:57 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Marketing with Influence | Farmers Insurance Open (DH 017) https://calibbq.media/marketing-with-influence-farmers-insurance-open-pga-tour-dh-017/ 55469275 https://calibbq.media/?p=5189 Shawn P. Walchef Thu, 23 Jan 2020 14:31:43 -0500 1:06:38 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Tell Your Own Story, or Someone Else Will — Scott Yoffe Communications (DH 016) https://calibbq.media/tell-your-own-story-or-someone-else-will-scott-yoffe-communications-dh-016/ 55469274 https://calibbq.media/?p=5166 Shawn P. Walchef Fri, 17 Jan 2020 12:08:53 -0500 0:53:15 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Looking Out For One Another — Dave Palet and Jake’s Projects (DH 015) https://calibbq.media/looking-out-for-one-another-dave-palet-jakes-projects-dh-015/ 54195943 https://calibbq.media/?p=5107 Shawn P. Walchef Thu, 09 Jan 2020 20:05:55 -0500 0:46:18 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Finding Your Center – Nick Hardwick and Jayme Hardwick (DH 014) https://calibbq.media/finding-your-center-nick-hardwick-and-jayme-hardwick-dh-014/ 53819997 https://calibbq.media/?p=5067 Shawn P. Walchef Thu, 02 Jan 2020 20:17:12 -0500 0:49:45 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg The Power of Asking for Help featuring Little Tommy Sablan (DH 013) https://calibbq.media/the-power-of-asking-for-help-featuring-little-tommy-sablan-dh-013/ 53819996 https://calibbq.media/?p=5026 Shawn P. Walchef Mon, 23 Dec 2019 17:32:47 -0500 0:37:43 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Transforming Your Online Presence featuring American Factory Wheel (DH 012) https://calibbq.media/transforming-your-online-presence-featuring-american-factory-wheel-dh-012/ 53311100 https://calibbq.media/?p=5016 Shawn P. Walchef Wed, 18 Dec 2019 14:58:43 -0500 0:35:42 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Knowing When to Pivot Your Business featuring Miller & Sons BBQ Sauce Brewing Co. (DH 011) https://calibbq.media/knowing-when-to-pivot-your-business-featuring-miller-sons-bbq-sauce-brewing-co-dh-011/ 53077632 https://calibbq.media/?p=4977 Shawn P. Walchef Thu, 12 Dec 2019 12:01:49 -0500 0:49:10 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Building an Authentic Brand with Purpose featuring Uncle Ed’s Damn Good Vodka (DH 010) https://calibbq.media/building-an-authentic-brand-with-purpose-featuring-uncle-eds-damn-good-vodka-dh-010/ 52751038 https://calibbq.media/?p=4908 Shawn P. Walchef Wed, 04 Dec 2019 14:10:56 -0500 0:47:39 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Making an Unstoppable podcast featuring Eric Cacciatore of Restaurant Unstoppable (DH 009) https://calibbq.media/making-an-unstoppable-podcast-featuring-eric-cacciatore-of-restaurant-unstoppable-dh-009/ 52751037 https://calibbq.media/?p=4892 Shawn P. Walchef Wed, 27 Nov 2019 18:33:29 -0500 0:57:18 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Building a Yearly Community Event featuring Spring Valley BBQ Festival (DH 008) https://calibbq.media/building-a-yearly-community-event-featuring-spring-valley-bbq-festival-dh-008/ 52751036 https://calibbq.media/?p=4859 Shawn P. Walchef Wed, 20 Nov 2019 15:55:24 -0500 1:05:37 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Wonderfront Festival is a labor of love for “Mr. San Diego” Ernie Hahn (DH 007) https://calibbq.media/wonderfront-festival-san-diego-labor-of-love-ernie-hahn-dh-007/ 51946021 https://calibbq.media/?p=4789 Shawn P. Walchef Wed, 13 Nov 2019 15:54:36 -0500 0:53:53 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg No Fear of Failure: Scott Kaplan’s Journey from Old to New Media (DH 006) https://calibbq.media/no-fear-of-failure-scott-kaplan-journey-from-radio-to-new-media/ 51618504 https://calibbq.media/?p=4735 Shawn P. Walchef Wed, 06 Nov 2019 16:29:00 -0500 1:24:05 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg How to Leverage Live Event Marketing featuring Pechanga Arena (DH 005) https://calibbq.media/how-to-leverage-live-event-marketing-featuring-pechanga-arena-dh-005/ 51340693 https://calibbq.media/?p=4641 Shawn P. Walchef Wed, 30 Oct 2019 14:31:20 -0400 0:54:36 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg How to Customize the Guest Experience featuring Chans Rock of the Carte Hotel (DH 004) https://calibbq.media/how-to-customize-the-guest-experience-chans-rock-carte-hotel-dh004/ 51172305 https://calibbq.media/?p=4558 Shawn P. Walchef Wed, 23 Oct 2019 11:04:09 -0400 0:49:26 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Inspiring the Next Generation of Hospitality Leaders featuring Solomon 2.0 (DH 003) https://calibbq.media/inspiring-the-next-generation-of-hospitality-leaders-featuring-howard-debra-solomon-dh003/ 50884065 https://calibbq.media/?p=4514 Shawn P. Walchef Tue, 15 Oct 2019 23:59:12 -0400 1:02:36 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg Becoming a Celebrity Chef featuring Chef David Rose (DH 002) https://calibbq.media/becoming-a-celebrity-chef-featuring-chef-david-rose-dh-002/ 50884064 https://calibbq.media/?p=4485 Shawn P. Walchef Tue, 08 Oct 2019 23:59:22 -0400 0:47:37 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg A Solution for Mobile Payments featuring Up n’ Go (DH 001) https://calibbq.media/a-solution-for-mobile-payments-featuring-up-n-go-dh-001/ 49604265 http://calibbq.media/?p=4240 Shawn P. Walchef Wed, 02 Oct 2019 01:25:21 -0400 0:57:19 false http://calibbq.media/wp-content/uploads/powerpress/DigitalHospitality_Cover.jpeg #100: Our Podcast Journey – Behind The Smoke https://btsmedia.mithrilmedia.io/100-our-podcast-journey-behind-the-smoke/ 49349857 https://www.behindthesmokemedia.com/?p=2799 Shawn P. Walchef Fri, 12 Apr 2019 06:59:06 -0400 true https://www.behindthesmokemedia.com/wp-content/uploads/powerpress/BTS_Logo_REVISE_2019_LIGHT-SQUARE.jpg #099: For The Love of Radio and Baseball – Steven Woods https://btsmedia.mithrilmedia.io/099-for-the-love-of-radio-and-baseball-steven-woods/ 49349856 https://www.behindthesmokemedia.com/?p=2792 Shawn P. Walchef Fri, 05 Apr 2019 06:59:20 -0400 true https://www.behindthesmokemedia.com/wp-content/uploads/powerpress/BTS_Logo_REVISE_2019_LIGHT-SQUARE.jpg #098: Using Facebook to Grow Your Business – El Pollo Grill https://btsmedia.mithrilmedia.io/098-using-facebook-to-grow-your-business-el-pollo-grill/ 49349855 https://www.behindthesmokemedia.com/?p=2781 Shawn P. Walchef Fri, 22 Mar 2019 06:59:11 -0400 true https://www.behindthesmokemedia.com/wp-content/uploads/powerpress/BTS_Logo_REVISE_2019_LIGHT-SQUARE.jpg #097: Franchising Your Business Model – Tap Truck https://btsmedia.mithrilmedia.io/097-franchising-your-business-model-tap-truck/ 49349854 https://www.behindthesmokemedia.com/?p=2771 Shawn P. Walchef Fri, 15 Mar 2019 06:59:15 -0400 true https://www.behindthesmokemedia.com/wp-content/uploads/powerpress/BTS_Logo_REVISE_2019_LIGHT-SQUARE.jpg #096: The Michael Jordan of Cheesesteaks – Al Calozzi https://btsmedia.mithrilmedia.io/096-the-michael-jordan-of-cheesesteaks-al-calozzi/ 49349853 https://www.behindthesmokemedia.com/?p=2762 Shawn P. Walchef Fri, 08 Mar 2019 06:59:28 -0500 true https://www.behindthesmokemedia.com/wp-content/uploads/powerpress/BTS_Logo_REVISE_2019_LIGHT-SQUARE.jpg #095: The Business of Quality Craft Beer – TapCraft https://btsmedia.mithrilmedia.io/095-the-business-of-quality-craft-beer-tapcraft/ 49349852 https://www.behindthesmokemedia.com/?p=2755 Shawn P. Walchef Fri, 01 Mar 2019 06:59:09 -0500 1:12:30 true https://www.behindthesmokemedia.com/wp-content/uploads/powerpress/BTS_Logo_REVISE_2019_LIGHT-SQUARE.jpg #094: Dive Bar Renaissance Man – Chad Cline https://btsmedia.mithrilmedia.io/094-dive-bar-renaissance-man-chad-cline/ 49349851 https://www.behindthesmokemedia.com/?p=2747 Shawn P. Walchef Fri, 22 Feb 2019 06:59:24 -0500 true https://www.behindthesmokemedia.com/wp-content/uploads/powerpress/BTS_Logo_REVISE_2019_LIGHT-SQUARE.jpg #093: Fishermen Casting a Wide Social Network – BD Outdoors https://btsmedia.mithrilmedia.io/093-fishermen-casting-a-wide-social-network-bd-outdoors/ 49349850 https://www.behindthesmokemedia.com/?p=2735 Shawn P. Walchef Fri, 15 Feb 2019 06:59:53 -0500 true https://www.behindthesmokemedia.com/wp-content/uploads/powerpress/BTS_Logo_REVISE_2019_LIGHT-SQUARE.jpg #092: Overcoming the Addiction to Alcohol – Brian Hess https://btsmedia.mithrilmedia.io/092-overcoming-the-addiction-to-alcohol-brian-hess/ 49349849 https://www.behindthesmokemedia.com/?p=2720 Shawn P. Walchef Fri, 08 Feb 2019 06:59:26 -0500 true https://www.behindthesmokemedia.com/wp-content/uploads/powerpress/BTS_Logo_REVISE_2019_LIGHT-SQUARE.jpg #091: Delivering Necessary News as an Anchor & Weather Reporter – Heather Myers https://btsmedia.mithrilmedia.io/091-delivering-necessary-news-as-an-anchor-weather-reporter-heather-myers/ 49349848 https://www.behindthesmokemedia.com/?p=2714 Shawn P. Walchef Fri, 01 Feb 2019 06:59:49 -0500 true https://www.behindthesmokemedia.com/wp-content/uploads/powerpress/BTS_Logo_REVISE_2019_LIGHT-SQUARE.jpg #090: Authentic Mexican Craft Beer in Barrio Logan – Border X Brewing https://calibbq.media/090-authentic-mexican-craft-beer-in-barrio-logan-border-x-brewing/ 49604264 https://www.behindthesmokemedia.com/?p=2696 Shawn P. Walchef Fri, 25 Jan 2019 06:59:04 -0500 false #089: Diving in to ABC’s Shark Tank – Angel Shave Club https://calibbq.media/089-diving-in-to-abcs-shark-tank-angel-shave-club/ 49604263 https://www.behindthesmokemedia.com/?p=2668 Shawn P. Walchef Fri, 18 Jan 2019 06:59:09 -0500 false #088: A Family’s Pursuit of Hoppiness – Alpine Beer Co https://calibbq.media/088-a-familys-pursuit-of-hoppiness-alpine-beer-co/ 49604262 https://www.behindthesmokemedia.com/?p=2660 Shawn P. Walchef Fri, 11 Jan 2019 06:59:22 -0500 false #087: 2018 Memorable Moments https://calibbq.media/087-2018-memorable-moments/ 49604261 https://www.behindthesmokemedia.com/?p=2652 Shawn P. Walchef Fri, 04 Jan 2019 06:59:10 -0500 false #086: San Diego’s Next Great Brewery Experience – My Yard Live https://calibbq.media/086-san-diegos-next-great-brewery-experience-my-yard-live/ 49604260 https://www.behindthesmokemedia.com/?p=2648 Shawn P. Walchef Fri, 28 Dec 2018 06:59:13 -0500 false #085: Discussing Radio, Podcasting, Lifestyle, and Mental Health with Chris Cantore – YEW https://calibbq.media/085-discussing-radio-podcasting-lifestyle-and-mental-health-with-chris-cantore-yew/ 49604259 https://www.behindthesmokemedia.com/?p=2638 Shawn P. Walchef Fri, 21 Dec 2018 06:59:38 -0500 false #084: A Foodie For Thought – The Promiscuous Fork https://calibbq.media/084-a-foodie-for-thought-the-promiscuous-fork/ 49604258 https://www.behindthesmokemedia.com/?p=2632 Shawn P. Walchef Fri, 14 Dec 2018 06:59:08 -0500 false #083: The Family Fight Business – Tiger Smalls Boxing https://calibbq.media/083-the-family-fight-business-tiger-smalls-boxing/ 49604257 https://www.behindthesmokemedia.com/?p=2626 Shawn P. Walchef Fri, 07 Dec 2018 06:59:28 -0500 false #082: Introducing San Diego’s Alliance of American Football Team – AAF Fleet https://calibbq.media/082-introducing-san-diegos-alliance-of-american-football-team-aaf-fleet/ 49604256 https://www.behindthesmokemedia.com/?p=2617 Shawn P. Walchef Fri, 30 Nov 2018 06:59:23 -0500 false #081: How Profitable is a Successful Restaurant? – Restaurant Solutions, Inc https://calibbq.media/081-how-profitable-is-a-successful-restaurant-restaurant-solutions-inc/ 49604255 https://www.behindthesmokemedia.com/?p=2606 Shawn P. Walchef Fri, 23 Nov 2018 06:59:54 -0500 false #080: Generating a Powerful Team Through Positive Energy – Repower Solar & Roofing https://calibbq.media/080-generating-a-powerful-team-through-positive-energy-repower-solar-roofing/ 49604254 https://www.behindthesmokemedia.com/?p=2596 Shawn P. Walchef Fri, 16 Nov 2018 06:59:30 -0500 false #079: Above the Next Butcher Shop in La Jolla – Murfey Company https://calibbq.media/079-above-the-next-butcher-shop-in-la-jolla-murfey-company/ 49604253 https://www.behindthesmokemedia.com/?p=2588 Shawn P. Walchef Fri, 09 Nov 2018 06:59:17 -0500 false #078: Landon Donovan’s Vision of MLS in San Diego – Soccer City https://calibbq.media/078-landon-donovans-vision-of-mls-in-san-diego-soccer-city/ 49604252 https://www.behindthesmokemedia.com/?p=2569 Shawn P. Walchef Fri, 02 Nov 2018 06:59:28 -0400 false #077: Dads Who Can BBQ With The Best Of ‘Em – Double D’s West Coast BBQ https://calibbq.media/077-dads-who-can-bbq-with-the-best-of-em-double-ds-west-coast-bbq/ 49604251 https://www.behindthesmokemedia.com/?p=2551 Shawn P. Walchef Fri, 26 Oct 2018 06:59:01 -0400 false #076: Food & Beverage Career Opportunities in Sports Entertainment – Levy Restaurants https://calibbq.media/076-food-beverage-career-opportunities-in-sports-entertainment-levy-restaurants/ 49604250 https://www.behindthesmokemedia.com/?p=2536 Shawn P. Walchef Fri, 19 Oct 2018 06:59:49 -0400 false #075: Making Catering & Events Your Business – Picnic People https://calibbq.media/075-making-catering-events-your-business-picnic-people/ 49604249 https://www.behindthesmokemedia.com/?p=2527 Shawn P. Walchef Fri, 12 Oct 2018 06:59:37 -0400 false #074: Authentic Central Texas BBQ in Flinn Springs, CA – Grand Ole BBQ y Asado https://calibbq.media/074-authentic-central-texas-bbq-in-flinn-springs-ca-grand-ole-bbq-y-asado/ 49604248 https://www.behindthesmokemedia.com/?p=2512 Shawn P. Walchef Fri, 05 Oct 2018 06:59:04 -0400 false #073: Helping People With a Fighting Passion – 10th Planet Jiu Jitsu https://calibbq.media/073-helping-people-with-a-fighting-passion-10th-planet-jiu-jitsu/ 49604247 https://www.behindthesmokemedia.com/?p=2480 Shawn P. Walchef Fri, 28 Sep 2018 06:59:11 -0400 false #072: The Self-Taught One Man Barbecue Team – Moe Cason BBQ https://calibbq.media/072-the-self-taught-one-man-barbecue-team-moe-cason-bbq/ 49604246 https://www.behindthesmokemedia.com/?p=2415 Shawn P. Walchef Fri, 21 Sep 2018 06:59:58 -0400 false #071: It’s Time You Started Caring about Branding, Logo Design & Tag Lines – Ricoy Creative https://calibbq.media/071-its-time-you-started-caring-about-branding-logo-design-tag-lines-ricoy-creative/ 49604245 https://www.behindthesmokemedia.com/?p=2407 Shawn P. Walchef Fri, 14 Sep 2018 06:59:57 -0400 false #070: Winning The Barbecue Crowds as a Chef/Pitmaster/Restauranteur – The Corner Drafthouse https://calibbq.media/070-winning-the-barbecue-crowds-as-a-chef-pitmaster-restauranteur-the-corner-drafthouse/ 49604244 https://www.behindthesmokemedia.com/?p=2384 Shawn P. Walchef Fri, 07 Sep 2018 06:59:37 -0400 false #069: Inventing IcePlates, the ‘Worlds Most Functional Water Bottle’ – Qore Performance https://calibbq.media/069-inventing-iceplates-the-worlds-most-functional-water-bottle-qore-performance/ 49604243 https://www.behindthesmokemedia.com/?p=2365 Shawn P. Walchef Fri, 31 Aug 2018 06:59:48 -0400 false #068: Ray Lampe’s Big Green Eggsperience at BETonBBQ https://calibbq.media/068-ray-lampes-big-green-eggsperience-at-betonbbq/ 49604242 https://www.behindthesmokemedia.com/?p=2333 Shawn P. Walchef Fri, 24 Aug 2018 06:59:38 -0400 false #067: Craft BBQ in Temecula Wine Country – The Smok’d Hog https://calibbq.media/067-craft-bbq-in-temecula-wine-country-the-smokd-hog/ 49604241 https://www.behindthesmokemedia.com/?p=2243 Shawn P. Walchef Fri, 17 Aug 2018 06:59:55 -0400 false #066: Becoming Captain of the Family Fleet – Flagship Cruises & Events https://calibbq.media/066-becoming-captain-of-the-family-fleet-flagship-cruises-events/ 49604240 https://www.behindthesmokemedia.com/?p=2232 Shawn P. Walchef Fri, 10 Aug 2018 06:59:49 -0400 false #065: Big Green Egg Media Movement – Ben and Sheli Higgins https://calibbq.media/065-big-green-egg-media-movement-ben-and-sheli-higgins/ 49604239 https://www.behindthesmokemedia.com/?p=2219 Shawn P. Walchef Fri, 03 Aug 2018 06:59:55 -0400 false #064: Sam The Cooking Guy Opens Up About Fatherhood and His New Restaurant – Not Not Tacos https://calibbq.media/064-sam-the-cooking-guy-opens-up-about-fatherhood-and-his-new-restaurant-not-not-tacos/ 49604238 https://www.behindthesmokemedia.com/?p=2194 Shawn P. Walchef Fri, 27 Jul 2018 06:59:05 -0400 false #063: When Family Means Business – Kobey’s Swap Meet https://calibbq.media/063-when-family-means-business-kobeys-swap-meet/ 49604237 https://www.behindthesmokemedia.com/?p=2127 Shawn P. Walchef Fri, 20 Jul 2018 06:59:51 -0400 false #062: How to Make a Career in Podcasting – Dave Palet https://calibbq.media/062-how-to-make-a-career-in-podcasting-dave-palet/ 49604236 https://www.behindthesmokemedia.com/?p=2114 Shawn P. Walchef Fri, 13 Jul 2018 06:59:22 -0400 false #061: Talking Barbecue and Business with Chad Ward of Traeger Grills – Whiskey Bent BBQ https://calibbq.media/061-talking-barbecue-and-business-with-chad-ward-of-traeger-grills-whiskey-bent-bbq/ 49604235 https://www.behindthesmokemedia.com/?p=2070 Shawn P. Walchef Wed, 04 Jul 2018 06:59:28 -0400 false #060: Building a Passionate eSports Community with the Immortals & LA Valiant Brands – Ari Segal https://calibbq.media/060-building-a-passionate-esports-community-with-the-immortals-la-valiant-brands-ari-segal/ 49604234 https://www.behindthesmokemedia.com/?p=2061 Shawn P. Walchef Fri, 22 Jun 2018 06:59:59 -0400 false #059: The Rising Tide of Craft Barbecue in San Diego – Meat Locker BBQ https://calibbq.media/059-the-rising-tide-of-craft-barbecue-in-san-diego-meat-locker-bbq/ 49604233 https://www.behindthesmokemedia.com/?p=2038 Shawn P. Walchef Fri, 15 Jun 2018 06:59:56 -0400 false #058: Advice On Growing From One BBQ Restaurant to Two Units – Bubba’s Smokehouse BBQ https://calibbq.media/058-advice-on-growing-from-one-bbq-restaurant-to-two-units-bubbas-smokehouse-bbq/ 49604232 https://www.behindthesmokemedia.com/?p=2022 Shawn P. Walchef Fri, 08 Jun 2018 06:59:37 -0400 false #057: BBQ Catering Start Up Tips – Juicy Brucey’s Smokin’ Hot Meat https://calibbq.media/057-bbq-catering-start-up-tips-juicy-bruceys-smokin-hot-meat/ 49604231 https://www.behindthesmokemedia.com/?p=2012 Shawn P. Walchef Fri, 01 Jun 2018 06:59:19 -0400 false #056: Why Every Brick and Mortar Business Needs a Construction Manager – NEXGEN Building Group https://calibbq.media/056-why-every-brick-and-mortar-business-needs-a-construction-manager-nexgen-building-group/ 49604230 https://www.behindthesmokemedia.com/?p=1994 Shawn P. Walchef Fri, 25 May 2018 06:59:42 -0400 false #055: The Sh*t They Don’t Teach You in Business School – Brian Smith UGG Founder https://calibbq.media/055-the-sht-they-dont-teach-you-in-business-school-brian-smith-ugg-founder/ 49604229 https://www.behindthesmokemedia.com/?p=1917 Shawn P. Walchef Fri, 18 May 2018 06:59:32 -0400 false Digital Storytelling Secrets with Tabitha Lipkin of FOX 5 San Diego | Behind the Smoke #054 https://calibbq.media/054-digital-storytelling-secrets-with-tabitha-lipkin-fox-5-san-diego/ 49604228 https://www.behindthesmokemedia.com/?p=1902 Shawn P. Walchef Fri, 11 May 2018 06:59:45 -0400 false https://www.behindthesmokemedia.com/wp-content/uploads/powerpress/BTS_Logo_REVISE_2019_LIGHT-SQUARE.jpg #053: Celebrate National BBQ Month at your Neighborhood Barbecue Shop – ACE Hardware https://calibbq.media/053-celebrate-national-bbq-month-at-your-neighborhood-barbecue-shop-ace-hardware/ 49604227 https://www.behindthesmokemedia.com/?p=1889 Shawn P. Walchef Fri, 04 May 2018 06:59:25 -0400 false #052: How Firefighter Rich Brocchini Built His Business by Serving Without Selling – Third Alarm Coffee https://calibbq.media/052-how-firefighter-rich-brocchini-built-his-business-by-serving-without-selling-third-alarm-coffee/ 49604226 https://www.behindthesmokemedia.com/?p=1869 Shawn P. Walchef Fri, 27 Apr 2018 06:59:52 -0400 false #051: Chef Hanis Cavin Expands His Pork Empire With This New Barbecue Restaurant – Pioneer BBQ https://calibbq.media/051-chef-hanis-cavin-expands-his-pork-empire-with-this-new-barbecue-restaurant-pioneer-bbq/ 49604225 https://www.behindthesmokemedia.com/?p=1861 Shawn P. Walchef Fri, 20 Apr 2018 06:59:35 -0400 false #050: Hunting and Raising Fathers on the Carnivore Diet – Curtis Jackson https://calibbq.media/050-hunting-and-raising-fathers-on-the-carnivore-diet-curtis-jackson/ 49604224 https://www.behindthesmokemedia.com/?p=1830 Shawn P. Walchef Fri, 13 Apr 2018 06:59:09 -0400 false #049: Amazing Hospitality Isn’t Just Reserved for Five Star Hotels – Cloudbeds https://calibbq.media/049-amazing-hospitality-isnt-just-reserved-for-five-star-hotels-cloudbeds/ 49604223 https://www.behindthesmokemedia.com/?p=1825 Shawn P. Walchef Fri, 06 Apr 2018 06:59:13 -0400 false #048: The Sweet Baby Ray’s Barbecue Sauce, Catering, and Restaurant Story – Dave and Duce Raymond https://calibbq.media/048-the-sweet-baby-rays-barbecue-sauce-catering-and-restaurant-story-dave-and-duce-raymond/ 49604222 https://www.behindthesmokemedia.com/?p=1802 Shawn P. Walchef Fri, 30 Mar 2018 06:59:57 -0400 false #047: Mike Mills and Amy Mills Share Their Legendary Lives in Barbecue – 17th Street BBQ https://calibbq.media/047-mike-mills-and-amy-mills-share-their-legendary-lives-in-barbecue-17th-street-bbq/ 49604221 https://www.behindthesmokemedia.com/?p=1765 Shawn P. Walchef Fri, 23 Mar 2018 06:59:01 -0400 false #046: Stuart Meyer and Mark Lambert from the 2018 NBBQA IAMBBQ Conference – National Barbecue & Grilling Association https://calibbq.media/046-stuart-meyer-and-mark-lambert-from-the-2018-nbbqa-iambbq-conference-national-barbecue-grilling-association/ 49604220 https://www.behindthesmokemedia.com/?p=1758 Shawn P. Walchef Fri, 16 Mar 2018 14:01:37 -0400 false #045: How a Barbecue Restaurant and Butcher Shop Create Unique Sports Hospitality Partnerships – SDSU Sports MBA Program https://calibbq.media/045-how-a-barbecue-restaurant-and-butcher-shop-create-unique-sports-hospitality-partnerships-sdsu-sports-mba-program/ 49604219 https://www.behindthesmokemedia.com/?p=1696 Shawn P. Walchef Fri, 09 Mar 2018 06:59:42 -0500 false #044: How to Organize a Charity Barbecue Event – Americas Finest BBQ State Competition https://calibbq.media/044-how-to-organize-a-charity-barbecue-event-americas-finest-bbq-state-competition/ 49604218 https://www.behindthesmokemedia.com/?p=1607 Shawn P. Walchef Fri, 02 Mar 2018 20:25:43 -0500 false #043: How This Innovative San Diego Real Estate Team Became a Multimedia Content Company – East County Eats https://calibbq.media/043-how-this-innovative-san-diego-real-estate-team-became-a-multimedia-content-company-east-county-eats/ 49604217 https://www.behindthesmokemedia.com/?p=1597 Shawn P. Walchef Fri, 02 Mar 2018 19:45:53 -0500 true #042: Maximize Your Digital Marketing by Taking Ownership of Your Online Business Profile – Yelp San Diego https://calibbq.media/042-maximize-your-digital-marketing-by-taking-ownership-of-your-online-business-profile-yelp-san-diego/ 49604216 http://2002beea419cc72163dfaf49904afe48 Shawn P. Walchef Fri, 16 Feb 2018 10:00:00 -0500 true #041 – This Entrepreneurial Non-Profit CEO is Focused on Breaking the Cycle of Poverty – San Diego Food Bank https://calibbq.media/041-this-entrepreneurial-non-profit-ceo-is-focused-on-breaking-the-cycle-of-poverty-san-diego-food-bank/ 49604215 http://c6945c1d7a1d092863944d0f2be17f38 Shawn P. Walchef Fri, 09 Feb 2018 10:00:00 -0500 true #040: Secrets to Slanging Your Specialty BBQ Sauces, Spices, and Rubs in Over 500 Retail Locations – The Sauce Goddess https://calibbq.media/040-secrets-to-slanging-your-specialty-bbq-sauces-spices-and-rubs-in-over-500-retail-locations-the-sauce-goddess/ 49604214 http://7321fb26361c3fc9247a5d9df77f49d2 Shawn P. Walchef Fri, 02 Feb 2018 10:00:00 -0500 true #039: Creating a Digital First, Fan-Focused Sports Experience in the NLL – San Diego Seals https://calibbq.media/039-creating-a-digital-first-fan-focused-sports-experience-in-the-nll-san-diego-seals/ 49604213 http://15aa71690f7aeb9bda9bdec5f7eb4997 Shawn P. Walchef Fri, 26 Jan 2018 10:00:00 -0500 true #038: Celebrating the West Coast BBQ Movement in Pacific Beach – Iron Pig Alehouse https://calibbq.media/038-celebrating-the-west-coast-bbq-movement-in-pacific-beach-iron-pig-alehouse/ 49604212 http://93429a7a5111b096b5958fb1cef4616b Shawn P. Walchef Fri, 19 Jan 2018 10:00:00 -0500 true #037: How Podcasting Inspired this Entrepreneur to Open His Own Specialty Coffee Business – Blue Lagoon Coffee https://calibbq.media/037-how-podcasting-inspired-this-entrepreneur-to-open-his-own-specialty-coffee-business-blue-lagoon-coffee/ 49604211 http://123e2ef4ec318b2584146cc1d2e485fe Shawn P. Walchef Fri, 12 Jan 2018 10:00:00 -0500 true #036: How the Hip Hop Culture, Family, and Community Influenced this Filipino American Dessert Startup – Snoice https://calibbq.media/036-how-the-hip-hop-culture-family-and-community-influenced-this-filipino-american-dessert-startup-snoice/ 49604210 http://2952433e6e9f091e1da1356d79e4312a Shawn P. Walchef Fri, 05 Jan 2018 10:00:00 -0500 true #035: 2018 Internet Marketing Growth Hacks for Small Businesses – Power Digital Marketing https://calibbq.media/035-2018-internet-marketing-growth-hacks-for-small-businesses-power-digital-marketing/ 49604209 http://c0f3235e94bffe662e4de9b2bbac816a Shawn P. Walchef Fri, 29 Dec 2017 10:00:00 -0500 true #034: Staying Ahead of the Game in the Hospitality & Gaming Industry – Valley View Casino & Hotel https://calibbq.media/034-staying-ahead-of-the-game-in-the-hospitality-gaming-industry-valley-view-casino-hotel/ 49604208 http://d00314d96ba122ad4b82ec21cd81dfdc Shawn P. Walchef Fri, 22 Dec 2017 10:00:00 -0500 true #033: Owning and Operating a Whole Animal Butcher Shop in North Park – The Heart and Trotter https://calibbq.media/033-owning-and-operating-a-whole-animal-butcher-shop-in-north-park-the-heart-and-trotter/ 49604207 http://b69b0c5c42800c8ec35c66130d09e3c2 Shawn P. Walchef Fri, 15 Dec 2017 10:00:00 -0500 true #032: Inspired by BBQ Pitmasters, Barbecue Turned This Friendship Into Family – Yardpirates BBQ https://calibbq.media/032-inspired-by-bbq-pitmasters-barbecue-turned-this-friendship-into-family-yardpirates-bbq/ 49604206 http://30e35424f2631a182281e5ed100e2617 Shawn P. Walchef Fri, 08 Dec 2017 10:00:00 -0500 true #031: If You Hate Your Job, Quit and Find Your “Bicycle” – Sam The Cooking Guy https://calibbq.media/031-if-you-hate-your-job-quit-and-find-your-bicycle-sam-the-cooking-guy/ 49604205 http://44a80e8d89808b2500033edcadcdd1f4 Shawn P. Walchef Fri, 01 Dec 2017 13:26:31 -0500 true #030: Creating Your Own Culinary Side Hustle – Dinner With A Chef https://calibbq.media/030-creating-your-own-culinary-side-hustle-dinner-with-a-chef/ 49604204 http://305010f6fdeef79c28a9ceb1aa1410ff Shawn P. Walchef Thu, 23 Nov 2017 10:00:00 -0500 true #029: An Insiders Look Into Sports Journalism and Covering the NFL for ESPN & Pro Football’s HOF – Jim Trotter https://calibbq.media/029-an-insiders-look-into-sports-journalism-and-covering-the-nfl-for-espn-pro-footballs-hof-jim-trotter/ 49604203 http://63cc8327145587ec4f8b3ff2a009fcd3 Shawn P. Walchef Fri, 17 Nov 2017 10:00:00 -0500 true #028: Embracing Digital Marketing & Outstanding Leadership Has Allowed This Local News Station to Thrive – FOX 5 San Diego https://calibbq.media/028-embracing-digital-marketing-outstanding-leadership-has-allowed-this-local-news-station-to-thrive-fox-5-san-diego/ 49604202 http://216b92e19a0b5b1be5ad28f4a2ca373f Shawn P. Walchef Fri, 10 Nov 2017 10:00:00 -0500 true #027: From Catering and Vending at Farmers Markets to Opening a Barbecue & Beer Restaurant – Corbin’s Q https://calibbq.media/027-from-catering-and-vending-at-farmers-markets-to-opening-a-barbecue-beer-restaurant-corbins-q/ 49604201 http://435b3e11aa013ca602f86d283ab08db0 Shawn P. Walchef Fri, 03 Nov 2017 10:00:00 -0400 true #026: Working Hard to Fulfill Your Dreams as a Restaurant Owner – Albert’s Mexican Food https://calibbq.media/026-working-hard-to-fulfill-your-dreams-as-a-restaurant-owner-alberts-mexican-food/ 49604200 http://2344d0ea78a707ea19f30881cb98398b Shawn P. Walchef Fri, 27 Oct 2017 10:00:00 -0400 true #025: A Backyard BBQ Family Relives the Las Vegas Shooting at Route 91 – Behind The Smoke https://calibbq.media/025-a-backyard-bbq-family-relives-the-las-vegas-shooting-at-route-91-behind-the-smoke/ 49604199 http://0721db5b2e7f10bed04133b48a4548f9 Shawn P. Walchef Fri, 20 Oct 2017 10:00:00 -0400 true #024: Turning a California Hockey Dream into a Sports Business Reality – San Diego Gulls Hockey Club https://calibbq.media/024-turning-a-california-hockey-dream-into-a-sports-business-reality-san-diego-gulls-hockey-club/ 49604198 http://ec2bcc3a28166c64c27acfe18344ad98 Shawn P. Walchef Fri, 13 Oct 2017 10:00:00 -0400 true #023: How a Corporate Event Planner Built a Global Lifestyle Concierge Firm – The Henley Company https://calibbq.media/023-how-a-corporate-event-planner-built-a-global-lifestyle-concierge-firm-the-henley-company/ 49604197 http://401d969592ec7e12548aeca1c89dad3c Shawn P. Walchef Fri, 06 Oct 2017 10:00:00 -0400 true #022: When Opening Your BBQ Business Doesn’t Go As Planned – Primitive Smoke BBQ https://calibbq.media/022-when-opening-your-bbq-business-doesnt-go-as-planned-primitive-smoke-bbq/ 49604196 http://40c12169bf03e347eab5559cc9941698 Shawn P. Walchef Fri, 29 Sep 2017 10:00:00 -0400 true #021: Building Your Brand One Sexy UPC Code at a Time – Happy Hour Wine & Valley Farm Market https://calibbq.media/021-building-your-brand-one-sexy-upc-code-at-a-time-happy-hour-wine-valley-farm-market/ 49604195 http://719e615fd00d69080295d7725246e8b5 Shawn P. Walchef Fri, 22 Sep 2017 10:00:00 -0400 true #020: From Sports Radio to the Dave and Jeff Show Podcast – Jeff Dotseth https://calibbq.media/020-from-sports-radio-to-the-dave-and-jeff-show-podcast-jeff-dotseth/ 49604194 http://ddf5ca6b9ebc31b2f3f06c019ddf6a84 Shawn P. Walchef Fri, 15 Sep 2017 10:00:00 -0400 true #019: The Visionary Leader Behind San Diego Sports Arena – Ernie Hahn https://calibbq.media/019-the-visionary-leader-behind-san-diego-sports-arena-ernie-hahn/ 49604193 http://cded8807b483ef53550ee38941068717 Shawn P. Walchef Fri, 08 Sep 2017 10:00:00 -0400 true #018: When a Family Run Business Focuses on Educating the Customer – Harvest Meat Company https://calibbq.media/018-when-a-family-run-business-focuses-on-educating-the-customer-harvest-meat-company/ 49604192 http://c87ebe6203d429f599f453ab8c39f4f8 Shawn P. Walchef Fri, 01 Sep 2017 10:00:00 -0400 true #017: Building a BBQ Legacy Through Community Service – Randy Gille https://calibbq.media/017-building-a-bbq-legacy-through-community-service-randy-gille/ 49604191 http://f64aced7bc95e6614884381a53651715 Shawn P. Walchef Thu, 24 Aug 2017 01:03:09 -0400 true #016: The Don King of BBQ – Arlieque Events https://calibbq.media/016-the-don-king-of-bbq-arlieque-events/ 49604190 http://0cf7c1ae31a2243a55c4ef308bd67ce7 Shawn P. Walchef Fri, 18 Aug 2017 10:00:00 -0400 true #015: How Commitment to Transparency Builds Lifetime Brand Loyalty for a Food Service Giant – US Foods https://calibbq.media/015-how-commitment-to-transparency-builds-lifetime-brand-loyalty-for-a-food-service-giant-us-foods/ 49604189 http://1c8264aec1d78462511ce90a7dad72ba Shawn P. Walchef Fri, 11 Aug 2017 10:00:00 -0400 true #014 – Pro Football Hall of Fame 2017 PFUFA Weekend – Bolt Pride https://calibbq.media/014-pro-football-hall-of-fame-2017-pfufa-weekend-bolt-pride/ 49604188 http://54c6f9edbf74604b7d034a5a7538dfc0 Shawn P. Walchef Fri, 04 Aug 2017 09:00:00 -0400 true #013: – San Diego Sports and the New Era of Digital Marketing for Scott Kaplan – The Mighty 1090 https://calibbq.media/013-san-diego-sports-and-the-new-era-of-digital-marketing-for-scott-kaplan-the-mighty-1090/ 49604187 http://7c05713db7ca5d7193c4fc8e8a3096cf Shawn P. Walchef Fri, 28 Jul 2017 10:00:00 -0400 true #012 – BBQ Shop Owner by Day, Hard Rock Hotel Bartender by Night – The Smok’d Hog https://calibbq.media/012-bbq-shop-owner-by-day-hard-rock-hotel-bartender-by-night-the-smokd-hog/ 49604186 http://42b8784014fe78a94c5c30201e8e308c Shawn P. Walchef Fri, 21 Jul 2017 10:00:00 -0400 true #011 – How Backyard BBQ Events Can Build a Business Partnership – Pork Belly’s BBQ https://calibbq.media/011-how-backyard-bbq-events-can-build-a-business-partnership-pork-bellys-bbq/ 49604185 http://a3b05f316b783adb40b1d05e48d57717 Shawn P. Walchef Fri, 14 Jul 2017 10:00:00 -0400 true #010: From the Del Mar BBQ State Championship to the Breeders’ Cup, Del Mar Racing remains ‘Cool As Ever’ – Craig Dado https://calibbq.media/010-from-the-del-mar-bbq-state-championship-to-the-breeders-cup-del-mar-racing-remains-cool-as-ever-craig-dado/ 49604184 http://b58a61e9f7beaba4f04d687c87062924 Shawn P. Walchef Fri, 07 Jul 2017 10:00:00 -0400 true #009 – Raising Money for Charity in BBQ Events with Shane Walton – Organizations In Training https://calibbq.media/009-raising-money-for-charity-in-bbq-events-with-shane-walton-organizations-in-training/ 49604183 http://bd5f190a68c8c40d33000e8d66f60204 Shawn P. Walchef Fri, 30 Jun 2017 10:00:00 -0400 true #008: Opening Up a Pizza Restaurant in La Jolla is Easy They Said – Wheat & Water https://calibbq.media/008-opening-up-a-pizza-restaurant-in-la-jolla-is-easy-they-said-wheat-water/ 49604182 http://e7e67dd1a0617a906540bb254322da72 Shawn P. Walchef Fri, 23 Jun 2017 09:30:00 -0400 true #007: Winning Family Formula of Quality Beer and Premium Burgers – Brody’s Burgers and Beer https://calibbq.media/007-winning-family-formula-of-quality-beer-and-premium-burgers-brodys-burgers-and-beer/ 49604181 http://23d19a0c26f728ff8eecdca7490f1417 Shawn P. Walchef Fri, 16 Jun 2017 10:00:00 -0400 true #006: How Food Network’s Restaurant Impossible Turned Stacey Poon-Kinney into a Star – The Trails Eatery https://calibbq.media/006-how-food-networks-restaurant-impossible-turned-stacey-poon-kinney-into-a-star-the-trails-eatery/ 49604180 http://19072eaa74ac97ab937fe5ffa44e806a Shawn P. Walchef Fri, 09 Jun 2017 11:00:00 -0400 true #005: From the Nursing World to West Texas BBQ in San Diego – Coop’s BBQ https://calibbq.media/005-from-the-nursing-world-to-west-texas-bbq-in-san-diego-coops-bbq/ 49604179 http://5b61b0c58bf24923bb3f1756161b697e Shawn P. Walchef Fri, 02 Jun 2017 00:00:00 -0400 true #004: From the Music Biz to Opening a BBQ Shop – Grande Ole BBQ y Asado https://calibbq.media/004-from-the-music-biz-to-opening-a-bbq-shop-grande-ole-bbq-y-asado/ 49604178 http://831c3688862f582dfa70d44da6c95d9e Shawn P. Walchef Fri, 26 May 2017 00:00:00 -0400 true #003: Going From a Championship KCBS Team to a Restauranteur – Brazen BBQ https://calibbq.media/003-going-from-a-championship-kcbs-team-to-a-restauranteur-brazen-bbq/ 49604177 http://31f639e2a6d4bad00ff4db05029c9f4b Shawn P. Walchef Fri, 19 May 2017 00:00:00 -0400 true #002: Tales from a KCBS BBQ Legend – Gene Goycochea https://calibbq.media/002-tales-from-a-kcbs-bbq-legend-gene-goycochea/ 49604176 http://83f149aba56d45571b7f3c81647aee7f Shawn P. Walchef Thu, 11 May 2017 01:27:23 -0400 true #001: From Backyard BBQ to KCBS Competition BBQ – Fern’s Semi-Famous BBQ https://calibbq.media/001-from-backyard-bbq-to-kcbs-competition-bbq-ferns-semi-famous-bbq/ 49604175 http://8a10eb5b5473e89c8a8d424e6a719c06 Shawn P. Walchef Wed, 10 May 2017 12:30:53 -0400 true