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      <title>FirstWatch: Visible, Usable Data with Bekah Haywood</title>
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      <description><![CDATA[Bekah Haywood, Business Analyst for the Solutions Support Team, talks about all things FirstWatch. She discusses the upcoming high-acuity dashboard for Academy Analytics, the importance of peer support in the dispatch center, and how stories and data can work hand in hand.For Your Information: FirstWatch is booth #300 in the Exhibit HallLearn more about Academy Analytics: https://firstwatch.net/what-we-do/academy-analytics/    Check out the FirstWatch website: https://firstwatch.net/ Don’t miss these sessions at NAVIGATOR:  “Seeing the Forest AND the Trees with Academy Analytics and the IAED Data Center” presented by Carlynn Page Crampton (Wednesday, April 22, 3:00 p.m.) “Leading Through Conflict” presented by Mike Taigman (Thursday, April 23, 10:20 a.m.) ]]></description>
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      <title>30 Years of OnStar with Kathy Sukus and Mitch Petterson</title>
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      <pubDate>Tue, 31 Mar 2026 11:16:05 -0400</pubDate>
      <description><![CDATA[Kathy Sukus, GM/OnStar Public Safety Engagement Leader, and Mitch Petterson, a member of the Outreach Team, discuss OnStar’s role as a Partner Sponsor of NAVIGATOR 2026. They highlight OnStar’s ACE status, their free public safety training, and the new Super Cruise feature.For Your Information Check out some of OnStar’s great resources: https://www.onstar.com/public-safetyhttps://www.gmstc.com/index.php/first-responderswww.onstarvirtualtraining.com ]]></description>
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      <title>GovWorx: Improving Hiring and Retention with Scott MacDonald</title>
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      <pubDate>Tue, 24 Mar 2026 11:50:31 -0400</pubDate>
      <description><![CDATA[Scott MacDonald, CEO of GovWorx, discusses the company’s sponsorship of NAVIGATOR 2026. He discusses where the company finds inspiration for supporting emergency dispatchers and talks about the CommsCoach Hiring and Retention platform, which will be demonstrated at the GovWorx booth.For Your Information:Check out the GovWorx website: https://govworx.ai    ]]></description>
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      <title>Motorola Solutions: Assisting Dispatchers with Jeff Freeland and Wendy Lotman</title>
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      <pubDate>Tue, 17 Mar 2026 17:48:33 -0400</pubDate>
      <description><![CDATA[Jeff Freeland, Product Manager for Motorola Solutions' AI Agents and Assistants, and Wendy Lotman, Statewide Account Executive, give an update on what Motorola Solutions is working on, particularly their new Assist Suites. They discuss how their solutions assist emergency dispatchers, why sponsoring NAVIGATOR is a priority, and what you can look out for at their booth in the Exhibit Hall.For Your Information:Check out the Motorola Solutions website: www.motorolasolutions.com     Learn more about the Assist Suites: https://www.motorolasolutions.com/en_us/ai/assist-suites.html Don’t miss Wendy’s session on Thursday morning, April 23, entitled “Unified Strategies for Emergency Response: Harnessing NG911 for Major Events.” ]]></description>
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      <title>On the Other Side of the Call with Tim Clover</title>
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      <pubDate>Tue, 24 Feb 2026 12:36:08 -0500</pubDate>
      <description><![CDATA[Acting Sergeant Tim Clover with St. Louis University talks about two experiences where he saved someone’s life in an emergency situation—one a choking infant and one a man in a vehicle fire. He discusses how his career as an Emergency Dispatcher and BLS instructor prepared him to spring into action. ]]></description>
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      <title>Mentorship in Motion with Jordan Kolarik</title>
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      <pubDate>Tue, 06 Jan 2026 10:42:37 -0500</pubDate>
      <description><![CDATA[Jordan Kolarik, a Communications Team Leader with New South Wales Ambulance in Australia, talks about the neuroscience behind effective mentorship. He discusses adult learning, best practices, and some case studies from his own agency.For Your Information:Read Jordan’s post on LinkedIn: https://www.linkedin.com/posts/jordankolarikjp_whats-really-happening-inside-the-brain-activity-7393804186527698944-iNbc   Curious about box breathing? https://www.youtube.com/watch?v=G25IR0c-Hj8   ]]></description>
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      <title>Epi First, Epi Fast with Dr. Sung Poblete</title>
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      <pubDate>Tue, 28 Oct 2025 11:14:38 -0400</pubDate>
      <description><![CDATA[Dr. Sung Poblete, the CEO of Food Allergy Research and Education (FARE), talks about the time-critical nature of emergency allergy 911 calls. She discusses the role of FARE, what emergency dispatchers should know about anaphylaxis, and a new way to distribute epinephrine.  For Your Information:Check out FARE’s website: https://foodallergy.org   Dr. Tim Dribin’s paper on the anaphylaxis clinical support tool: https://www.jacionline.org/article/S0091-6749(25)00072-7/fulltext   ]]></description>
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      <title>MedCom’s 84 Cardiac Arrest Saves with Taylor Davis</title>
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      <pubDate>Tue, 23 Sep 2025 11:55:45 -0400</pubDate>
      <description><![CDATA[Taylor Davis, Director of Communications for Greenville County EMS (MedCom), talks about her recent Letter to the Editor for the Journal of Emergency Dispatch about her agency’s 84 CPR saves in 2024. She also covers what it’s like to work there, the goals they’re currently working toward, and how to improve center culture overall.For Your Information:  Read Taylor’s Letter to the Editor here: https://www.iaedjournal.org/letter-to-the-editor  Greenville County’s official government website: https://www.greenvillecounty.org/ ]]></description>
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      <title>Peer-to-Peer Mentorship with Jonny McMullan</title>
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      <dc:creator>Dispatch in Depth</dc:creator>
      <pubDate>Tue, 09 Sep 2025 11:56:37 -0400</pubDate>
      <description><![CDATA[Jonny McMullan, EMD Mentor Instructor and Curriculum Board Member, gives an update on what has changed in the EMD Mentor course since 2022. He discusses how an EMD Mentor offers different support than a CTO, supervisor, or ED-Q and how it can help overall with staff turnover and burnout.For Your Information: Jonny’s previous podcast episode: https://www.aedrjournal.org/facing-in-the-same-direction-with-jonny-mcmullan   Read more about the EMD Mentor program here: https://www.iaedjournal.org/helping-everyone-excel   https://www.iaedjournal.org/an-emds-best-friend   https://www.iaedjournal.org/encourage-understanding   ]]></description>
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      <title>Time Is Brain with Edel Burton</title>
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      <dc:creator>Dispatch in Depth</dc:creator>
      <pubDate>Tue, 26 Aug 2025 10:16:02 -0400</pubDate>
      <description><![CDATA[Edel Burton, Clinical Hospital Pharmacist and Lecturer in Clinical Pharmacy in University of College Cork, discusses her recent study on prehospital care for suspected stroke during the COVID-19 pandemic. She discusses methods, findings, and what she’s going to research next.For Your Information:Edel’s episode about her benchmarking study: https://www.aedrjournal.org/speaking-the-same-language-with-edel-burton   Edel's ORCID site: https://orcid.org/0000-0002-5847-0174   ]]></description>
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      <title>End Violence Against Women International with Grace Frances</title>
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      <rawvoice:pid>148715521</rawvoice:pid>
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      <dc:creator>Dispatch in Depth</dc:creator>
      <pubDate>Tue, 12 Aug 2025 11:59:30 -0400</pubDate>
      <description><![CDATA[Grace Frances, Director of Community Partnerships, talks about the organization End Violence Against Women International (EVAWI) and how it relates to emergency dispatch. She discusses the array of resources that EVAWI provides, including an annual conference and monthly webinars, and how emergency dispatchers often set the tone for a survivor of gender-based violence on their journey to justice.  For Your Information:Check out EVAWI’s website: https://evawintl.org/   Watch past webinars: https://evawintl.org/webinars/    Access the Sexual Assault Medical Forensic Exam (SAMFE) Virtual Practicum that Grace mentioned:  https://evawintl.org/vp/ ]]></description>
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      <title>Dispatching for Yourself with Nicole Snell</title>
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      <dc:creator>Dispatch in Depth</dc:creator>
      <pubDate>Tue, 29 Jul 2025 10:47:35 -0400</pubDate>
      <description><![CDATA[Nicole Snell, CEO of Girls Fight Back, discusses the importance of boundaries and empowerment in your role as an emergency dispatcher. She outlines some steps for healthy communication and how one person adopting these strategies can influence the whole center.For Your Information: Check out Nicole’s website: https://www.nicolesnell.com/   Connect with Nicole on LinkedIn: https://www.linkedin.com/in/nicolesnell/  Watch Nicole’s Tedx Talk: https://www.youtube.com/watch?v=_UETjFX0ErU&amp;ab_channel=TEDxTalks  ]]></description>
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      <title>Parker County’s Race to ACE with Rayna Willis and Tyler Kennington</title>
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      <rawvoice:pid>148715519</rawvoice:pid>
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      <dc:creator>Dispatch in Depth</dc:creator>
      <pubDate>Tue, 20 May 2025 08:02:31 -0400</pubDate>
      <description><![CDATA[Rayna Willis and Tyler Kennington with Parker County Hospital District in Texas discuss their center’s race to ACE. They talk about their motivations, their barriers, and advice for other centers ready to take the plunge.For Your Information:Start your Race to ACE today: https://www.emergencydispatch.org/what-we-do/accreditation  ]]></description>
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      <title>Asking the Right Questions with Meridith Jensen and Ricardo Martinez</title>
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      <rawvoice:pid>148715518</rawvoice:pid>
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      <dc:creator>Dispatch in Depth</dc:creator>
      <pubDate>Tue, 13 May 2025 10:46:11 -0400</pubDate>
      <description><![CDATA[This combined episode with the hosts of Dispatch in Depth, Tell Me Exactly, and Within the Trenches took place at NAVIGATOR 2025. Attendees were invited to share their answers to the following questions: What facts would you tell someone who doesn’t think emergency dispatchers are first responders? What stories would you tell them? What would you say to other first responders who don’t think emergency dispatchers are first responders?For Your Information:Listen to Tell Me Exactly here: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPlaListen to Within the Trenches here: https://www.withinthetrenches.net/podcast]]></description>
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      <title>Carbyne: More Than Video with Dominique Mathis</title>
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      <rawvoice:pid>148715517</rawvoice:pid>
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      <dc:creator>Dispatch in Depth</dc:creator>
      <pubDate>Tue, 29 Apr 2025 09:57:39 -0400</pubDate>
      <description><![CDATA[Dominique Mathis, public safety manager for Carbyne, discusses some aspects of the company you might not be familiar with. She talks about why Carbyne prioritizes sponsoring NAVIGATOR and what you can expect from their AI solutions.For Your Information:Check out Carbyne’s website: https://carbyne.com/   ]]></description>
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      <title>Priority Dispatch: Homegrown Solutions with Chris Murdock</title>
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      <dc:creator>Dispatch in Depth</dc:creator>
      <pubDate>Thu, 10 Apr 2025 10:59:40 -0400</pubDate>
      <description><![CDATA[We’ve saved the best for last in our NAVIGATOR 2025 Sponsor series! Chris Murdock, new President of Priority Dispatch Corp., joins us to talk about what’s going on with PDC. He discusses the new and improved billing system, the benefits of AI SkillLab, and why PDC prioritizes sponsoring NAVIGATOR each year.For Your Information: Check out PDC’s site: http://prioritydispatch.net/ Listen to our episode about the AI SkillLab: https://www.aedrjournal.org/the-iaeds-ai-skilllab-with-amanda-beal  ]]></description>
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      <title>Motorola Solutions: Empowering PSAPs through AI with Becca Zapata and Chris Bennett</title>
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      <description><![CDATA[Becca Zapata, Lead UX Researcher, and Chris Bennett, Director of AI Transparency &amp; Education, join us to give you an update on Motorola Solutions, particularly the role of AI in their products. They discuss AI industry trends, their own VESTA NXT software, and what to look out for in the future.For Your Information:Check out the Motorola Solutions website: www.motorolasolutions.com ]]></description>
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      <description><![CDATA[Sondra Wesley, PSAP Ambassador for Prepared911, lets you know what Prepared can do for you and your center! Whether you’re interested in video-to-911 or assistive AI technology, come check out their booth at NAVIGATOR 2025.  For Your Information: Check out Prepared’s website: https://www.prepared911.com/  This is the first in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2025 in Orlando, Florida. ]]></description>
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      <pubDate>Tue, 11 Feb 2025 11:57:20 -0500</pubDate>
      <description><![CDATA[Andrew Palmer, IAED’s Manager of Instructional Design, is excited to talk about the IAED’s new and improved Learning Portal! He discusses what it will look like, its new capabilities, and how people can start familiarizing themselves with it.  For Your Information: Andrew’s previous episode: https://www.aedrjournal.org/getting-the-reps-in-with-andrew-palmer  ]]></description>
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      <pubDate>Tue, 28 Jan 2025 11:10:17 -0500</pubDate>
      <description><![CDATA[Dr. Mike Brady, Dr. Conrad Fivaz, and Rhiannon Roynon talk about how the recently implemented Call Prioritization Streaming System (CPSS) at the Welsh Ambulance Service NHS Trust is improving patient care and wait times for their callers.   For Your Information: WAST’s website: https://ambulance.nhs.wales/  ]]></description>
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